Total 36,457 assistant manager job vacancies in Others category in Singapore

Hi,

Looking for Aircon Specialist and preberably with technical skills for the jobs.

We are looking for trainees as well who are willing to learn hands on in mechanical engineering.

from age 18-40

For Repairing of Airconditioning and mechanical ventilation fan

- Knowledge of how to repair or even with Chiller knowledge

For installation of Airconditioning and mechanical ventilation fan

- Knowledge of how to install ACMV equipments

Management skills to manage supervisors and technicians on their technical knowledge and also to plan their schdules and work plans.

• Oversee the overall planning and execution of the contract to ensure optimization of resources and manpower.
• Responsible for full QS work including valuation, submission of variation works, budgeting, controlling of cash flow and cost, processing of claims, contract payments, and settlement of final accounts, working with procurement team on the administration of projects.
• Value completed work and make progress claim and track any variations for ongoing projects that may affect costs.
• Analyse costings for tenders and prepare tender and contract documents including bills of quantities.

Requirements:

• Degree or Diploma in Quantity Surveying/Building or equivalent
• At least 5 years of related working experience in residential and industrial projects.
• Good working knowledge in Mechanical and Electrical Engineering
• Good knowledge of Singapore health and safety rules and regulations
• Excellent skills in software tools for costing and budgeting

If you are interested, please send in your updated resume by clicking “Apply now” or email to [email protected]

Lim Siew Hua

Registration Number: R1984199

Workstone Pte Ltd

EA License Number: 19C9998

(Only shortlisted candidates will be notified.)

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description
We are looking for a Senior Manager/Manager – Operations (Automotive Logistics) to manage operations in Cogent Automotive Logistics Pte Ltd. This position is suitable for someone with strong automotive logistics experience, a rich client base, and the readiness to lead the business unit to greater heights.

Responsibilities:

1. Report to the General Manager and assist in managing the automotive logistics business within the company.
2. Responsible for the P&L of the company.
3. Manage and improve the productivity and efficiency of the company.
4. Maintain strong customer relationships with existing and new clients.
5. Work to meet customers' requirements.
6. Retain current customers while actively identifying and pursuing new and related business opportunities for the company.
7. Review pricing policies to ensure competitiveness and recommend changes as needed.
8. Manage RFQs (Requests for Quotation) and tenders.
9. Provide market feedback through close liaison with customers.
10. Comply with all scopes and KPIs stipulated in customer contracts.

Requirements:

1. Minimum 5 years of relevant experience in automotive logistics.
2. Ability to lead a team to achieve business goals.
3. Strong communication skills with customers and staff at all levels.
4. Committed and target-oriented.
5. Only those with relevant operations experience need to apply.

Others:

1. 5-day work week.
2. Comprehensive insurance benefits, including hospitalization and surgery, personal accident, and work injury compensation.
3. Daily meal subsidy.
4. Medical and dental benefits.

Account Duties:

1. Order Entry Support
2. Issues Sales Invoice
3. Co-ordinate sales orders issued and matching to packing lists
4. General Filing, matching of invoices and delivery orders
5. Ad-hoc duties assigned by Management

Admin / Receptionist Duties:

1. Administrative Work
2. Assist in incoming and outgoing letters, mail, and sorting out mailers, etc
3. Maintain / Top up stationery, office suppliers, etc
4. Answer, screen and forward incoming phone calls
5. Ensure reception area is tidy and cleanliness
6. General Filing
7. Ad-hoc duties assigned by Management

Requirements:

• Min 1 Year working experience
• Junior position
• Able to start work ASAP
• Email pls state your last drawn and expected salary

Qualification:

• Relevant Nitec/ Higher Nitec or ITE Diploma qualifications

Others:

Transportation nearest MRT - Upper Thomson /Brighthill

5 working days work week

Salary range from $1800 to $2000 / month

SEND RESUME TO [email protected]

Job Title: Administrative Officer / Receptionist

Location: Tuas, Singapore

Position Summary:

We are seeking a dynamic Administrative Officer / Receptionist to handle a diverse range of responsibilities. This role involves managing reception duties, optimizing office functions, and overseeing our internal fleet of vans and lorries. You will coordinate office services, maintain vendor relationships, track budgets, and ensure smooth fleet operations. If you’re looking for a varied role where no two days are the same, this could be the opportunity for you.

Key Duties:

· Fleet Management:

Take full ownership of the company’s vehicles, including tracking maintenance schedules, fuel usage, and ensuring compliance with all road safety regulations. You’ll ensure that vans and lorries are operating efficiently, with minimal downtime.

· Vendor and Contract Coordination:

Manage utility contracts and external service providers (cleaning, maintenance, security, etc.), ensuring high service standards and cost control.

· Front Desk Duties:

Serve as the primary point of contact for visitors and clients, providing a professional and welcoming first impression. Manage phone calls, emails, and correspondence effectively.

· Office Operations:

Oversee the day-to-day operations of the office, ensuring it runs smoothly. This includes ordering supplies, organizing files, and maintaining common areas.

· Budgeting and Reporting:

Monitor expenditures related to office services and fleet management. Prepare and submit regular reports to management, providing insights into office and fleet performance.

What We’re Looking For:

· Proven experience in office administration, preferably with exposure to fleet management.

· Excellent organizational and time-management skills with the ability to handle multiple priorities.

· Proficiency in Microsoft Office, especially with spreadsheets for tracking expenses and generating reports.

· Strong communication skills, both written and verbal.

· Experience in managing vendor contracts or service agreements is advantageous.

Personal Attributes:

· A team player with the ability to work independently.

· Strong attention to detail and a proactive problem-solver.

· Friendly and approachable with a customer-focused attitude.

Hours: Monday to Friday (9 AM – 6 PM)

Salary: SGD 1,800.00

Key Responsibilities

Ensure that the correct quantity and meal types are sent to the Food Bank on time and that meals are stored accurately

• Collect, check and hand over meals and catering items to crew and monitor last minute top up of meals
• Conduct quality control checks on completed equipment carts and ensure that equipment are present according to the correct Equipment Loading Plan
• Push meal carts and carry catering equipment in the kitchen and on-board aircraft
• Handle and transport meal orders between the kitchen and the aircraft

Requirements

• Possess basic frontline customer service skills
• Ability to work in a multi-cultural team
• Able to carry heavy loads up to 5kg
• Ability to read and speak English
• Ability to do simple mathematical calculations
• Work 3 rotating shifts

You will be responsible for formulating and executing community engagement, fundraising and volunteer management strategies and developing strategic partnerships with key stakeholders in the community, such as private corporations, community organisations and government agencies. You will work closely with the Director to provide leadership to the Division, which comprises the Fundraising, Volunteer Development, Special Projects and Corporate Communications departments.

• Identify, plan and strategise effective engagement and partnership initiatives
• Facilitate, manage and maintain good relationships and network with both public and corporate partners
• Assess proposals of creative plans, programmes and activities for effective partnerships across both public and corporate sectors
• Identify and leverage existing opportunities/platforms for greater, more extensive and effective partnerships and engagements
• Drive assigned online donation channels and sustain multiple and diversified revenue streams to achieve the annual target.
• Ensure that regulatory compliance and governance standards for fundraising and enterprise activities are met and upheld.
• Cultivate relationships with donors through an effective donor retention programme.
• Maintain digital data system on donors, volunteers, prospects and campaigns.
• Develop strategic partnerships to build brand awareness and marketing communication, including social media
• Formulate public communication strategies, handle media relations, and implement communication platforms/collaterals to engage the public, patient and key stakeholders through corporate and online channels
• Participate actively in relevant work projects and any other duties as assigned by the Director/ Executive Leadership.

Job Requirements:

• Recognised degree, preferably in Marketing, Communications, Public Relations or related field
• Minimum 8 years of working experience, of which at least 5 years in a management capacity
• Prior experience in fundraising will be an advantage, and a track record can be an advantage
• An appreciation of regulations and guidelines in the charities sector.
• Possess good interpersonal and communication skills (written and oral)

• accounting and tax advisory to clients
• bookkeeping and closing of accounts (Monthly/Quarterly/Yearly)
• preparation of unaudited financial statements
• tax filing including GST, corporate and individual income tax on behalf of clients
• liaise with client on various matters
• liaise with external statutory auditor for documents requested
• Other ad-hoc tasks

Job Overview:

We are seeking a highly motivated and detail-oriented Clinical Trial Assistant to join our team. The Clinical Trial Assistant will serve as the unblinded point of contact for logistics vendors and unblinded Clinical Research Associates (CRAs), responsible for managing various aspects of clinical trial logistics and documentation. The successful candidate will have excellent organizational skills, the ability to work independently, and strong emotional intelligence. This role requires proficiency in Microsoft Office applications and at least 1 year of experience managing clinical trials in a pharmaceutical company, Contract Research Organization (CRO), or clinical trial site.

Key Responsibilities:

• Serve as the unblinded point of contact for logistics vendors and unblinded CRAs.
• Generate and review shipment documents, including batch records, Certificate of Conformance (CoRC), temperature logger data, etc.
• Manage investigational product (IP) inventory and ensure proper storage and distribution.
• File unblinded Trial Master File (TMF) documents in accordance with regulatory requirements.
• Review unblinded monitoring reports and address any discrepancies or issues as needed.

Qualifications:

• Good emotional intelligence skills, with the ability to communicate effectively and maintain professionalism in challenging situations.
• Ability to work independently and manage multiple tasks simultaneously, with strong attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• At least 1 year of experience in relevant experience managing clinical trials in a pharmaceutical company, CRO, or clinical trial site.
• Bachelor's degree in a relevant field (e.g., life sciences, healthcare, etc.) preferred.

Job Description & Requirements

• To drive Hi-lift or van depending on operations requirements
• Check vehicles for serviceability and ensure cleanliness
• Perform loading/unloading duties at the Outbound/Inbound docks and at the aircraft
• Deliver last minute additional meals/items or other outstanding orders to departing flights
• Collect, load, check and hand over meals and catering items to crew for freighter/PACC/Cargo flights
• Any other duties assigned or instructed by the officer or supervisor

Requirements

• Able to read, write and communicate in English
• Basic computer skills
• A valid Class 3 driving license. A class 4 license would be an added advantage.
• Physically fit and able to lift loads up to 25kg

Able to work 3 rotating shifts

Hello!

HMI OneCare Clinic is hiring! We welcome any individual who is looking to challenge themselves with greater responsibilities; with opportunities for career progression to cluster managers.

Check out our clinic location here: https://www.onecaremedical.com.sg/clinics/

Responsibilities

• Handle front desk works including answering phone calls, registration of patients, dispensing of drugs and collection of payment
• Provide Administrative support and scheduling appointments for patients
• Assist Doctors with minor procedure when required (e.g.: Chaperone, ECG,etc)
• Maintain clinic's cleanliness and hygiene at all times
• Assist in maintaining and restocking inventory/supplies
• Any other ad-hoc duties as assigned

Requirements

• Able to commit shift (between 8am to 10pm) for Weekday/Weekend
• Able to cope with fast pace environment
• Possess strong communication skills, Well-organized and proactive
• Computer savvy
• Able to commence work immediately or within short notice. Training will be provided.

We regret that only shortlisted candidates will be notified.

• supervise workers and subcontractors.
• help project managers to plan work.
• manage orders and deliveries of construction materials.
• organise staff work schedules.
• check work is carried out safely.
• complete records for site reports.
• attend site management meetings.

Description

• A Traffic Controller plans and implements the integration of transportation. Responsibilities include planning transportation schedules, monitoring utilisation of transportation resources, reviewing the efficiency of operations, and developing initiatives to manage any possible crisis.
• Ensure job request is clearly disseminated to drivers and ground issues are properly coordinated.
• Main duties and responsibility including to carry out scheduled trucking activities according to customer’s requirements. Preparation of loading documents for cargo clearance. To plan & assign daily transport job schedule to all drivers and ensure efficient fleet management.
• Ensure all truck drivers adhere to all safety instructions & requirements at all time. Communicate with operation / customer service on traffic arrangement and coordinate job assignments. Ensure that all delivery / collection schedules are completed on time. Maintain report and calculate trips.
• Other ad-hoc duties assigned by Management

Job Requirements:

• Need knowledge of Microsoft Office (Words / Excel)
• Basic knowledge
• Minimum 2 years of logistics experience require, there will be in-house training

About the role

This full-time Accounts Assistant (Accounts Receivable) role with TeleChoice International Limited is located in the Pandan Crescent. You will be responsible for supporting the day-to-day accounts receivable activities of the organisation.

What you'll be doing

• Handle the full spectrum of Accounts Receivable
• Perform reconciliation of daily retail sales collection and assist in cash counting
• Prepare sales invoices, credit notes, release sales orders and ensure completion of billings
• Preparation of monthly statement of accounts and follow up on collection from customers
• Maintain and update cashbook and support cashflow forecast process
• Assist with month-end closing
• Support quarterly inventory stock count and reconciliation
• Support annual audit process
• Perform other ad-hoc duties as assigned

What we're looking for

• At least 1-2 years of experience in accounts receivable or a similar finance/accounting role
• Strong numeracy and attention to detail skills
• Proficient in using accounting software and Microsoft Excel
• Excellent communication and teamwork with the ability to work in a fast-paced environment indenpendently as a team player.
• Sound knowledge of accounts receivable principles and best practices

What we offer

• Competitive salary and annual performance-based bonus
• Training and development opportunities
• Flexible Benefit with encashment

About us

TeleChoice International Limited is a leading provider of telecommunications products and services. With a strong focus on innovation and customer satisfaction, we have established a reputation for delivering high-quality solutions to our clients. Our dynamic and collaborative work environment encourages employees to grow, learn and contribute to the continued success of the business.

Apply now to join our team as an Accounts Assistant (Accounts Receivable) and take the next step in your career.

Singaporean, Singapore Premanent Residence welcome to apply.

Job Scope:

• Handle invoice matching task; receive, review, and verify all invoices and ensure its accuracy and supported with relevant documents before posting to accounting system.
• Ensure all documents are properly filed and scan to document management system.
• Perform monthly vendors’ reconciliation.
• Liaise with vendor to resolve all discrepancies in relation to billing.
• Prepare payment and submit to superior on time.
• Any ad-hoc assignments.

Requirements:

• With a relevant accounting qualification.
• Minimum 1 year of experience in similar capacity.
• Proactive, good team player, mature and able to work independently.
• Possess adequate skills in Microsoft applications such as Excel and Word.
• Able to meet a tight deadline.

Job Scope:

• Handle invoice matching task; receive, review, and verify all invoices and ensure its accuracy and supported with relevant documents before posting to accounting system.
• Ensure all documents are properly filed and scan to document management system.
• Perform monthly vendors’ reconciliation.
• Liaise with vendor to resolve all discrepancies in relation to billing.
• Prepare payment and submit to superior on time.
• Any ad-hoc assignments.

Requirements:

• With a relevant accounting qualification.
• Minimum 1 year of experience in similar capacity.
• Proactive, good team player, mature and able to work independently.
• Possess adequate skills in Microsoft applications such as Excel and Word.
• Able to meet a tight deadline.

Job Summary:

• Industry: Tertiary education
• Working location: Kent Ridge
• Employment type: 1-year contract

Job Responsibilities:

• Ideate, develop, and produce videos, visuals and other multimedia content for various digital and social media channels
• Design work for EDMs and social media content
• Upload content onto social media platforms and websites
• Coordinate photo and video shoots and recces
• Coordinate the editorial and production of publications and other printed collaterals
• Media monitoring, and social media listening as required
• Any other duties as assigned by the supervisor

Job Requirements:

• A diploma or degree in a media-related field is preferred
• Good writing skills for website and social media text copies, copyediting
• Adept at managing social media platforms and WordPress
• Able to design simple infographics or electronic mailers, or work with existing design templates
• Competent in Photoshop, Illustrator and Canva.
• The ability to handle still photography, video filming, and film editing is a plus.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Assistant Financial Controller - M Hotel Singapore

Position Summary

Reporting to Financial Controller in oversee all aspects of financial control & reporting requested by management and corporate office. He/she is to ensure compliance with accounting standards, regulatory and corporate policies.

Responsibilities

• Oversee all aspects of financial control and analysis, including budgeting, forecasting and cash flow management
• Ensure timely and accurate month end closing;
• Conduct periodic audits to assess the effectiveness of internal controls and identify areas for enhancement
• Liaise with internal and external parties such as auditors, bankers etc;
• Lead and mentor a team of finance professional, providing guidance and support to foster a high-performing and engaged team culture

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Position Overview
The Club Residences Manager is responsible for all aspects of operations within the club residences, with the support of its team of supervisors and assistant managers. The individual should be a good ambassador of Capella, and provides guidance to the team to provide a warm and personalized guest service to club residences guests during their stay. The individual also builds rapport with guests, gather feedback and contribute ideas for the organization's continuous improvement. The Club Residences Manager is also responsible for monitoring the financial performance of the club residence, through active budget monitoring and payment collection.

The Role

Manage Club Residences Operations

• Implement operating procedures and service standards for club residences operations.
• Monitor club residences operations to ensure adherence to organizational standards and procedures.
• Review manpower allocation for club residences operations.
• Conduct regular inspections on service delivery.
• Monitor club residence supplies and equipment inventory.
• Coordinate day-to-day club residences operations to ensure operational efficiency.
• Plan resources and allocate work assignments to team members.
• Maintain stock level of supplies for guest rooms and club lounge.
• Conduct checks on club floor lounge, facilities and equipment.
• Review activity and revenue reports to monitor and update management on departmental performance.
• Support budget forecasting processes for the department.
• Manage cost control to keep departmental operating expenses within budget.
• Prepare periodic management reports.

Drive Service Excellence

• Maintain complete knowledge and understanding of Hotel's and Residence layout, appointments, amenities and locations, all service hours of operations.
• Maintain complete knowledge and understanding of local events, local cultural heritage, attractions, holiday schedules, dining and entertainment venue.
• Meet and greet guests to build rapport.
• Communicate VIP and repeat guest arrivals to designated personnel for warm welcome and delivery of amenities to units.
• Anticipate and address residence owners' service needs.
• Assist in the execution of response and recovery actions during emergency situations.
• Handle guest complaints by following the procedures and ensuring guest satisfaction.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
• Speak with others using clear and professional language.
• Work with all parties to ensure comfortable stay for guests.
• Innovate new ideas to enhance guest experience and revenue generation.
• Direct the implementation of sustainability programmes to drive organisational green initiatives.

Staff Training and Development

• Gather feedback form the department on needs analysis and provide adequate training for staff.
• Identify deserving staff for appreciation and career advancement.

Talent Profile:

1. Previous experience as a Residence Manager or Assistant Manager in an upscale property
2. Ability to focus attention on guest needs, remaining calm and courteous
3. Ability to think clearly, quickly, maintains concentration and makes concise decisions in any circumstances
4. Strong leadership skills

Job Description:
Manage and guide the team on product knowledge, customer service excellence, and best practices.
Lead and inspire the sales team to achieve sales targets while delivering exceptional customer experiences.
Promote our brand’s beauty products to customers, highlighting the benefits and features to drive sales.
Conduct skincare consultations and product demonstrations to educate and assist customers in selecting the right products.
Analyze business performance and provide insights to identify opportunities for growth.

Requirements：

Mininum 3 year relavant experience
Good interpersonal skills, independent, driven & possess initiative.
Passionate about the beauty and service industry.

ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialised rail engineering works, sustainable solutions and FM Consultancy services.

ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customisable to best suit your unique needs

• Observe and comply with all prevailing and regulations relating to Fire Safety Act.
• Conduct fire safety training for staff.
• Carry out regular building inspection and ensure non-compliance of fire safety are addressed and rectified.
• Ensure building fire evacuation routes are free from obstruction and fire evacuation plans are in place.
• Submit monthly and annual fire safety report.
• Conduct table top exercise regularly, fire drill exercise, fire risk assessment and incident management.
• Ensure staff and contractors comply with the safety regulations.
• Ensure all works carried out safely and/or in accordance with safety procedures
• Prepare and implement the Emergency Response Plan, Arson Prevention Plan, In-Place Protection Plan in the premises.
• To train, co-ordinate and supervise the Company Emergency Response Team (CERT) for the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies.
• To conduct training to the occupants within the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies.
• To ensure all CERT equipment are put in place and properly maintained.
• To conduct SCDF CERT AUDIT annually.
• To conduct checks with appointed PE and submission of Annual Fire Certificate Renewal.
• To carry out a fire risk assessment of the premises and perform checks to any fire safety related activities or works with implementation of practical mitigation measures and solutions
• To oversee the maintenance of the fire safety & protection systems within the premises.

Requirement

• Diploma in Building or related discipline
• At least 3 years of experience in the relevant trade.
• Registered Fire Safety Manager with SCDF
• Able to work independently and possess good interpersonal skills.
• Good communication skills both verbal and written.
• Pro-active, independent, able to work with minimal supervision and perform under pressure.
• Possess high level of initiative and integrity.
• Has a good safety mindset and displays good WSH behaviour.

Job Responsibilities:

• In charge of all technical matters involving designs, construction methods, work procedures, quality control, and document control.
• Provide technical support to the project team and project tender team when required.
• Facilitate effective communication among project teams, clients, and stakeholders to foster collaboration and respect on the job site.
• Review technical specifications and resolve technical queries.
• Attend meetings, conduct site inspections, detect design/technical issues, and draw discrepancies.
• Ensure all drawings/BIM models are prepared and updated timely and accurate.
• Maintain an up-to-date record of project activities, project timeline, and progress.
• Work closely with internal stakeholders and consultants on project deliverables, ensuring the requirements are met.
• Responsible for all submissions to clients, consultants, authorities, and other stakeholders; ensuring timely and fulfilled submissions.
• Assist PM/PD in the overall project planning and other duties that may be assigned at any time.

Job Requirements:

• Degree in Construction/ Civil Engineering/Architecture or any related education.
• At least 5 years of relevant experience with a minimum of 2 completed private residential projects preferred.
• Strong background in construction activities and project management.
• Strong organization and planning skills.
• Excellent problem-solving skills.
• An effective communicator and has strong interpersonal skills.

A GRM acts as a brand ambassador at JUMBO, build relationship with customers and to leads the GRM team to ensure service excellence; and ensures standards are adhered to.

GENERAL TRAITS

• Charismatic and approachable personality

• Believe in providing service excellence

• Able to maintain composure in stressful situations

• Patience to teach and guide inexperienced staff

ROLES DURING OPERATIONS

• Complete GRO job scopes in accordance with company’s standard operating processes

• During roll-call, highlight any upcoming customers that would require special attention

• Manage walk-in customers to maximize table turns and manage customer waiting expectations

• Work closely with service team to ensure tables are returned in the required time

• Able to arrange customer arrivals and manage seating timings to ensure smooth operation

• Greet JUMBO rewards Premium members by name

• Survey all diners, handle and resolve customer complains

• Build relationships with customers

• Lead GRO department to ensure service excellence

• Train GRO team to be proficient and efficient

ROLES DURING NON-OPERATIONS

• Follow-up on upcoming reservations in accordance with the standard reservation timeframe

• Ensure GRO department daily opening and closing is in accordance with company standards

• Provide sales quotations and event preparation necessities

• Setup GRO department at new outlets (including training)

• Handle and resolve customer feedback (email and online reviews)

• Standardize GRO department operating procedures throughout the brand

• Assist Restaurant Manager to train service team on customer relation building

• Participate in various company initiatives and projects as required

WORKING HOURS

• 5.5-day work week

• Straight shift with 30min dinner break

Job Requirements

• Good command in written and conversational English

• Good command on conversational Mandarin and Korean

• At least 5 years of experience in customer relation