Total 10,695 construction safety health officer job vacancies in Others category in Singapore

• Company bus to and from work at multiple MRT stations.
• Working location: Jalan Buroh
• Monday-Friday, 8.30am-5.30pm
• DKSH is a certified Great Place To Work!

Job Summary

• Obtain, verify and process customer orders timely and meet zero-base targets.

Job Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Adhere to order processing policies and practices in performing daily tasks.
• Process accurate and timely entry of customer orders in SAP.
• Follow-up on open sales orders (reason of rejection) to ensure no open sales orders are left unattended in SAP.
• Coordinate and recheck data/information in billing.
• Coordinate and recheck any incomplete data and verify any information to prevent errors in order processing.
• Collate data and conduct analysis on order processing performance to facilitate management decision-making.
• Evaluate and explore opportunities to enhance operational efficiencies and customer experience.
• Follow up on order status with distribution centers.
• Establish and maintain good working relationships with clients/customers.

Job Requirements

• Demonstrate basic knowledge in customer service principles and practices.
• Competency in SAP.
• Proven ability to multi-task and prioritize workload.
• Demonstrate high attention to detail, follow-through, and accuracy.
• 1-2 years of experience in a similar position.

Duties and responsibility:

· Pickup worker from various dormitory and drop to the various site in island wide

· Follow logistic departmental instruction

· Collect material from warehouse, load & unload to the construction site

· Handling purchase bills and timely buy construction site required material and delivering the to them

· Follow instruction & guidelines from the logistic manager and site manager/foreman/supervisor instruction

. Follow site required time schedule

· Required work overtime when necessary

Requirements

· Class 3 driving license and clear driving records

· Follow Singapore road safety

· Strictly follow mobilization rules and regulation while shifting materials

· Able to carry 15kg-30kg material to the purpose of loading and unloading

· Familiar with Singapore road maps

. Able to work OT on Sunday when required

We are an established group of companies with more than a decade of experience in the TCM healthcare and wellness space.

We have a growing network of TCM clinics & wellness spa in both Singapore and Malaysia, and would love for you to be a part of our growth story.

As part of our expansion plans, we are looking for a receptionist for our retail outlet. As a receptionist, you serve as the face of our business to customers and is of significant importance.

The candidate needs to ensure that excellent customer service standards are embraced and displayed throughout interaction with our customers.

Duties include:

• Handling of phone and walk-in enquiries
• Assisting Branch Manager in ensuring smooth operations and scheduling of appointments
• Be the face of the company during your interactions with both our existing and potential customers
• Communicate and share with our customers the benefits of our various treatment and services of our clinic
• Ad-hoc activities as assigned by branch manager

Requirements:

• At least 1 year working experience in a customer facing role in similar retail/TCM/Wellness industry
• Ability to communicate well in both English and Mandarin
• Passion in providing superior customer service and addressing the healthcare concerns of our customers
• Team player and ability to work well with others
• Willingness to learn and adapt in a fast paced customer facing role

Benefits:

• Annual Leave
• Employee discounts for self and family
• Competitive salary and commission structure
• Annual performance bonus
• Career progression inline with our ongoing expansion plans
• Training and mentorship will be provided to assist you in achieving success in your role
• 5 day work week

Job Scope

- Registration and dispense medications

- Receptionist

- Pack medicine

Education: Diploma

Computer literate and Microsoft office efficient

Looking for part timers for mon , tues nights, sat morning and adhoc weekday day time slots.

Please send in your resume and short listed candidates will be contacted for an interview

Duties and responsibility:

· Pickup worker from various dormitory and drop to the various site in island wide

· Follow logistic departmental instruction

· Collect material from warehouse, load & unload to the construction site

· Handling purchase bills and timely buy construction site required material and delivering the to them

· Follow instruction & guidelines from the logistic manager and site manager/foreman/supervisor instruction

. Follow site required time schedule

· Required work overtime when necessary

Requirements

· Class 3 driving license and clear driving records

· Follow Singapore road safety

· Strictly follow mobilization rules and regulation while shifting materials

· Able to carry 5kg to 15kg material to the purpose of loading and unloading

· Familiar with Singapore road maps

. Able to work OT on Sunday when required

Safety Coordinator

• $3,000 - $3,500
• Monday to Friday – 9 am to 6 pm
• Near Aljunied / MacPherson / Paya Lebar MRT

Required Skills - Safety Management Systems, Construction Safety, Workplace Safety, Accident Investigation, Inspection, Hazard Analysis and Occupational Health.

Job Description:

The Safety Coordinator is responsible for planning, implementing and overseeing company's employee safety at work and ensure that the company is in compliance and adheres to Occupational Health and Safety (OHS) guidelines to reduce work-related injuries.

· Conduct daily WSH inspection to ensure total compliance to MOM regulations and recommend preventive measures.
· Conduct daily toolbox with the subcontractors.
· Ensure all workers at plants are wearing appropriate PPE at all times.
· Ensure proper housekeeping by the subcontractors on daily basis.
· Following up on all outstanding safety related issues.
· Conduct weekly safety talk / briefing.
· Conduct regular safety checks to ensure all site activities are carried out in accordance with safety requirements.
· Accountable for investigation, analyzing and determining the cause of accidents or negligence, if any, during work process.
· Make recommendations on work processes improvement and means of preventing a recurrence
· Participate in WSH compliance inspections.
· Conduct safety inductions and orientations.
· Handling risk assessments to gather information on safety issues
· Coordination with relevant site in-charge on improving the worksite safety and cleanliness.
· Compiles all relevant reports and records.
· Other Ad-hoc duties assigned from time to time.

Requirements:

· Minimum ITE/ Diploma or equivalent.
· Min 2 Years of relevant experience.
· Possess a Certificate in Safety Coordinators Course from approved institutes.
· Relevant experience in Building and Construction Industry, preferred M&E.
· Professional certification in Workplace Safety and Health or equivalent preferred.
· Good knowledge in ISO and OSHA safety standards.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description

• Provide consistent professional spa massage in accordance with spa standards
• Ensure high level of service standards
• Responsible for the maintenance of cleanliness and neatness of the spa facilities, Treatment rooms and other parts of the necessary treament products, replenishment of stocks,towels supply ect.
• Handle customer queries and concerns efficiently and politely
• Follow and comply with the instructions given by Manager

Requirements

• Preferably with ITEC/WSQ certificate or massage certification
• Able to commit on weekends/public holidays
• Minimum 1 year of relevant experience
• Pleasant personality and hardworking

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Crewing Officer / Crewing Executive
• Working Location: Pasir Panjang
• Working Hours: 5 days (Monday to Thursday 8.30 am – 5 pm, Friday 8.30 am – 4 pm)
• Salary Package: Basic Salary up to $4,500 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Support the crewing operations in performing the schedules and the planning of crew changes and following up with relevant parties.
• Assist in travel arrangements for the mobilization and demobilization of the crewing staff, including Air Tickets, entry applications, hotel accommodation, etc.
• Ensure candidates are equipped with the relevant requirements (medical, competence certificate/qualification documents).
• Assist with all crew issues.
• Maintain a proper and user-friendly filing and document control system for recording and tracking of all documents for the team and department.
• Preparation of crew's payroll.
• Any other duties as instructed by the Assistant Crewing Manager / Crewing Manager.

APPLY NOW!!!

• Minimum Diploma holder in any discipline
• Minimum 1 year of relevant experience preferably in the marine industry
• Personalities with good written and verbal communication and interpersonal skills
• Proactive, take the initiative and well organized
• Able to work fast under pressure
• Able to multi-task and work independently

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65089 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Duties and Responsibilities: Civil Engineering Construction Supervisor

• As a Civil Engineering Construction Supervisor, your main responsibilities will be to ensure that teams work together to deliver quality work within strict deadlines.
• You will also monitor all construction processes and provide training and team-building sessions when required.
• Ensuring adherence to health and safety regulations, performing equipment material and routine site inspections, and scheduling regular meetings with vendors, site inspectors, managers, and staff will also be part of your daily duties.
• You will work closely with architects and other professionals, stay up to date with safety codes and advancements in construction, and assist with the recruitment and training of new staff.

Requirements:

• Candidate must have a Diploma in Civil Engineering
• At least three years of relevant experience.
• Must be available to work on public holidays, weekends, and the night shift if required.
• Excellent communication skills, focus, calmness under pressure, and expertise in site documentation and preparation are essential.
• Must also be willing to work beyond regular working hours.

Responsibilities:

• In-charge of overall maintenance of trees and landscape sites,
• Supervise and control the contractors
• Liaise with related government agencies regarding horticultural works.
• Any other duties as instructed by the General Manager

Requirements:

• Diploma in Landscape Design & Horticulture or other related courses.
• Entry level in relevant Diploma are welcome to apply
• Must be a team player with high integrity, leadership, problem solving and interpersonal skills
• Able to work under pressure and tight deadlines

• Overseeing the financial planning processes, including budgeting and mid-term planning, for the company.
• Assuming full responsibility for reporting to Headquarters, disclosure for the Tokyo stock market, and handling all responsibilities for tax filing, including Indian VAT and transfer pricing.
• Conducting risk management through the analysis of company liabilities and investments, formulating investment strategies while considering cash and liquidity risks, overseeing and evaluating the organization's capital structure, and managing fundraising plans. Ensuring appropriate cash flow and working capital for operational needs and maintaining positive relationships with banks.
• Handling the restructure of the company and overseeing the setup of the IT system of the company.

Requirements:

• Degree in Finance or Accountancy.
• Having an MBA, CPA, or CFA qualification will be advantageous.
• Comprehensive understanding of corporate financial law, risk management practices, data analysis and forecasting methods.
• Proficient in Power BI and MS Dynamics

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1984199

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Job Description

A Site Coordinator plays a crucial role in overseeing and managing various aspects of a specific location or site within an organization. This role requires a combination of organizational, administrative, and interpersonal skills to ensure the smooth functioning of operations at the designated site.

Resposibilities

Site Management

- Monitor, coordinate and keep track of the site work progress to ensure all work is carried out in quality and efficiency manner

- Assign job task to workers and conduct daily briefing

- Ensure compliance with company policies, procedures, and safety standards.

- Regular site visits and inspections survey.

Communication

- Serve as a liaison between site staff and the management

- Communicate effectively with team members to convey goals, expectations, and updates.

- Identifying and resolving workplace problems.

Logistics and Resources

- Manage inventory and supplies for the site.

- Coordinate the allocation and efficient use of resources.

- Monitor equipment and facilities to ensure proper functioning.

Perform other duties and tasks assign by the Management

Requirements

- Minimum 10 years’ experience in Construction background

- Proactive and with a positive mentality

- Possess strong organizational skill & Multitasking skill

- Excellent coordination and communication expertise gained through practice in the supervision of field staff

- A team player and able to work in a fast-paced environment

As a Trainee AIC Officer, you will supervise the cleaning of the aircraft performed by the teams under your care as per airlines' requirements and within stipulated timings.

Plan and check daily aircraft movements.

Prepare and manage daily staff deployment schedules to ensure that the aircraft cleaning teams are deployed to the aircraft in an efficient and timely manner.

Co-ordinate with other operation units in the Control Centre to communicate and ensure efficient and sufficient deployment of manpower.

Other duties deemed relevant as assigned.

- Diploma in any discipline

- Able to multi-task and work in a fast pace environment

- On-the-job training would be provided
- Able to work rotating shifts
- Possess good coordination, problem-solving and communication skills

- Up to $5000 joining Bonus

-Terms and condition applies

You will be assisting the Recruiting Manager to screen Suitable candidates to join the organisation.

You will be conducting interviews online with selected candidates.

Work from home.

Flexible hours:

9am - 12pm (Morning)

12- 3pm ( Afternoon)

As you will be working from home, you need to be highly independent.

Great communication skills and bubbly personality is an added advantage.

High hourly pay plus commission incentives.

Start immediately.

Position available : 1

Send in your Resume to apply.

• Greet guests and confirm reservations.
• Provide excellent customer service and attention to detail.
• Maintain positive ongoing relationships.
• Maintain high ethical standards and professionalism.
• Multitask and prioritize as necessary to meet customer needs.
• Represent the company with integrity and dedication.

Attend vessels

Experience in agency operation

Knowledge ICA crew system

Knowledge Cargo Ops

Knowledge of PSA permit

Knowledge of PSA portnet

MPA marinet

Able to work after office hours

Computer Literate

Good communication and interpersonal skills

At least 1 year relevant experience on ICA

Crew System, CArgo Ops and MPA Marinet

Extra Bonus per ship

Billing Officer

Changi Airfreight Center

Basic up to $2650

Mon to Fri 830am to 6pm

Job Scope:

• List the essential duties required to carry out this job
• Handle KPI reports, billing overview for VIP customer's local delivery business
• Prepare the billing instruction to billing team to generate invoice
• Handling billing recovery for finance to make payment to local service provider
• Handle/ Manage local deliveries per SOP given
• Handle any other admin duties assign by management team

Requirement :

• Min Diploma above
• 1 year relevant experience

For consideration, kindly submit your CV by sending to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd | EA Lic. No: 15C7752

.To assist the project Manager in managing a construction site in its day to day poerations .

.Familiar with structural or architectural works or wet work ( plastering, brickworks)

.Familiar with external works, etc,

.Develop a work schedule for workers

.Supervise all construction workers

. Solve disputes between workers

.To carry out inspection of workers'personal protection equipment and safety gear in order toadhere to the company's safety policies.

.Be the liaison between cinstruction workers and supervisors

.Report on progress to managers,engineers etc.

Requirements

.Proven experience as construction foreman In-depth knowledge of construction procedures, equipment and OSH guidelines

.Min 2 Years of relevant working experience

.Shift work and weekend duty is required

.DIplomar,buiding construction related,skill evalution certificate level 1&2 BCA

Ground operations standards are the key to ensuring that airports receive and dispatch aircraft efficiently and safely.You will supervise flight handling and manage ramp operations to ensure smooth aircraft handling.

- A local diploma in any discipline
- Experience in the aviation industry would be an added advantage
- On-the-job training would be provided
- Able to work rotating shifts
- Possess good coordination, problem-solving and communication skills

- $5000 joining Bonus

-Terms and condition applies

Our client is a well-established MNC, market leader in the Environmental industry. They are looking for an EHS Officer to assist their team for the next phase of their business. They are located in the West – easily accessible.

Responsibilities:

• Oversee the company’s Operation Safety initiatives, conducting regular safety walks and promptly addressing any identified hazards
• Advice/guide departments in the implementation of EHS Management Solutions to ensure compliance with the company’s EHS standards.
• Develop/Implement the company’s EHS system and Risk Assessment plans for both operational/non-operational areas
• Prepare/Circulate weekly EHS topics to enhance employee awareness of safety protocols
• Provide training and supervision to the company’s Emergency Response Team, focusing on first-aid, fire-fighting and other procedures
• Organize/Hold campaigns and training courses to continually reinforce EHS awareness among the company’s employees
• Conduct routine assessments of EHS practices,and recommend appropriate corrective and preventive actions (CAPA)
• Promptly alert the relevant Managers about any machinery/equipment that pose potential risks to the various employees' well-being
• Assess health hazards that may affect employee safety, and prioritize the necessary actions based on severity
• Provide support in the implementation of EHS policies/procedures across the company
• All other adhoc duties as assigned

Requirements:

• Min Diploma in relevant fields of Engineering, or Diploma in Workplace Safety and Health
• Min 2 years of relevant working experience
• Attended and possess WSH Coordinator Course (Level B) certification

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Company Description

Our client is a real estate media technology company creating creative content to market and sell homes through our signature team model and Home Tours. Since 2017, they have grown together with their audience, clients, and the real estate market. From a mere 2-person team, to 105-strong operation. They work hand-in-hand to serve our extensive clientele through in-house media production, digital marketing, inside sales consulting, research, insights, and client support.

Job Description

1. ⁠Leadership & Supervision:

• Oversee the performance and activities of property agents in the agency.
• Foster a culture of professionalism and continuous improvement among agents.
• Conducting training for salespeople.

2. Regulatory Compliance:

• Ensure strict compliance with policies and regulations set by the Council for Estate Agencies (CEA).
• Act as the primary point of contact between the agency and CEA, facilitating effective communication and compliance.
• In charge of Annual renewal of Estate licence and all salesperson licence in Realty.

3. Professional Development & Training:

• Drive professional leadership within the agency.
• Keep the team informed and updated on industry policies, practices, and changes in a timely manner.
• Actively collaborate with other external industry players to better the Real estate industry.

4. Sales Strategy & Execution:

• Develop and implement sales strategies to achieve annual sales targets.
• Monitor market trends and adjust strategies to maximize sales and profitability.
• Managing relationships with developers, vendors and partners.

5. Operational Management:

• Coordinate operational activities to meet sales targets and company objectives.
• Maintain sales volume by tracking market trends and competitor activities.

6. Team Building & Performance Management:

• Provide hands-on supervision and coaching to the sales team.
• Evaluate performance and implement strategies to enhance team effectiveness.
• Recruitment of new and experienced Salespersons.

Requirements:

• Minimum 4 GCE 'O' Levels passes or equivalent.
• Pass in Real Estate Agency (REA) examination or equivalent within the last 2 years.
• At least 3 years of experience in estate agency work.
• Compliance with Central Provident Fund (CPF) Board requirements.
• No conflicts of interest with responsibilities as a KEO.
• Not holding a moneylender's licence or associated with a licensed moneylender.

Qualifications:

• Minimum 3 years of experience in the Real Estate industry.
• Proven track record in sales and leadership.
• Hands-on experience in client interactions and project management
• Strong leadership and team-building skills.
• In-depth knowledge of real estate sales principles and practices.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to influence and drive cross-functional teams.

Job Description

We are looking for outgoing and dynamic individual to join us as Guest Relations Executives!

Responsibilities:

Work closely with the managers in front desk operations management

Answer calls, note down booking reservations and update accordingly

Coordinate private events for large group reservations

Ensure prompt and polite service in greeting guests entering and leaving the restaurant

Maintain all guest folios in the manner instructed and type out necessary guests' likes and dislikes to the appropriate fields on the profile

Perform appropriate cashier activities as and when required

Requirements:

Proficient in spoken and written English

At least 2 year in a customer service position

Experience in an F&B environment is preferred

Able to work shifts, weekends, and Public Holidays

Possess a positive attitude and passion for providing excellent customer service

Good communication skills

We’re Building the Future of Capital Markets;

‍enabling entrepreneurship, job creation, financial inclusion, and economic resilience.

‍As Asia's largest licensed digital securities exchange for alternative investments, Alta is at the forefront of building critical capital market infrastructure. We believe that access to capital markets are pivotal in all economies, we recognize that our role in building this critical infrastructure goes beyond facilitating trades; it paves the way for entrepreneurship, job creation, financial inclusion, and economic resilience, fostering a brighter future for emerging markets and economies.

Empowering Private Markets: Through our Digital Exchange, we enable the tokenization and digital custody of alternative assets. This end-to-end solution simplifies and expedites the trading of smaller asset blocks, ultimately facilitating access and liquidity in private markets.

Innovative Financial Ecosystem: Our journey has seen us transition from securities trading and distribution of comprehensive products, including equities, private credit, funds, and asset-backed securities (“ABS”) (representing Real World Assets ("RWA") like whiskies, wines, art, watches, and real estate) to include fund management and digital custody services.

As the only integrated securities exchange, brokerage, and fund management group with the necessary regulatory licences and a proven track record in Southeast Asia, we are actively exploring new channels and partnerships to extend our impact to entrepreneurs and investors globally.

Established in 2016 and headquartered in Singapore, Alta operates offices globally. We welcome energetic and creative individuals to be part of this ambitious journey with us.

‍

Your job purpose

• Your main responsibility will be to coordinate the settlement process, ensuring that documents are prepared efficiently, and trades are settled smoothly. You’ll work closely with counterparties, custodians, investors, and issuers to quickly and effectively resolve and trade mismatches, failures or issues that may arise.

Your roles and Responsibilities

• Manage the daily process of trades and ensure on-time settlement of all trades, including equities, fixed income, and other financial products.
• Handle post-trade settlement functions, including processing trade instructions, relaying trade status to clients, and troubleshooting trade queries and issues.
• Undertake process and system enhancements to achieve optimal productivity and efficiency.
• Maintain a strong understanding of custody operations workflows, settlement procedures and systems.
• Ensure full compliance with policies and regulations and complete adherence to service level agreements with internal and external clients.
• Perform other settlement duties as assigned.

About you

• No previous work experience is required, although prior internships or coursework related to securities/banking is a plus.
• A strong interest in the Singapore securities market and regulatory framework.
• A desire to develop working knowledge of private equities, private credit, digital tokens and fund management.
• Willingness to learn and contribute to process and system enhancements to achieve optimal productivity and efficiency.
• A proactive, can-do attitude and a great team player.
• Strong multitasking, prioritization, and adaptability skills, along with critical thinking abilities, and the ability to work in a fast-paces environment, are essential for this role.

If you’re excited about starting your career in the world of private investments and want to join a dynamic and innovative team, we’d love to hear from you. Apply today and be part of something truly revolutionary at Alta.

‍

If you are interested, please send your resume to [email protected]

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line wit CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current iss impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements:

· Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience

· Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform

· Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones

· Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity

· Highly independent, self-motivated and collaborative in team setting

· Good analytical and organization skills with attention to details

· Excellent interpersonal, communication, presentation, writing and problem solving skill

· Ability to analyse complex issues, identify and communicate potential solutions to get buy-in

· Ability to interpret data and derive insights to drive outcomes

· Positive attitude with a customer experience mindset

· Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better

· Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)