Total 180 customer experience manager job vacancies in Others category in SG-Tampines Agency Building

Roles & Responsibilities

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely

2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands

3. Educates the salon customers based on their real needs during their visit to the shop

4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters

5. Maintains a positive, empathetic, and professional attitude toward customers at all times

6. Attends to and communicates promptly to address customers’ queries at the most excellent approach

7. Acknowledges and resolves customer feedback and concerns

8. Communicates and coordinates with team and management

9. Ensures customer satisfaction and increases customer retention

10. Gathers customer satisfaction levels and feedback on customer services for continuous improvement

11. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

· Bachelor’s Degree in Business, Commerce or relevant fields

· Mimimum three (3) management experience in customer-service-related capacity

· High degree of professionalism in customer service

· High standards of customer communication skills

· Prior experience in the logistic preferred

· Ability to stay calm and excellent in handling difficult customers

• Customer ServiceGreet customers warmly and provide excellent service.
  Answer customer inquiries about products, promotions, and store policies.
  Handle customer complaints or direct them to the store manager.
  
• Cash HandlingOperate the cash register and process transactions accurately
  Ensure proper counting and handling of cash.
  Issue receipts and refunds when necessary.
  Balance the cash register at the end of the shift.
  

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

The Product Manager is responsible for the development and implementation of strategic plans for the assigned categories to achieve the company’s financial goals and objectives, improve market share, customer satisfaction, and productivity performance measures for the company.

• Achieve category sales, profit, income goals and objectives by developing and implementing business plans for the assigned categories
• Develop, implement, and manage an optimum product mix that focuses on customers’ needs
• Develop and implement promotional trade plans that bring excitement and incremental sales and profitability to the stores
• Maintain strong supplier partner relationships in the pursuit of the growth of business
• Manage sourcing of the right products internationally, which fits the demands of local customers
• Perform periodic range reviews to maximize the sales and profitability performance
• Develop and implement a competitive pricing strategy that delivers value to our customers
• Establish collaborative retailer/supplier relationships to maximize income/terms/discounts to improve sales and profitability of the category
• Ensure compliance with the Company’s policies including but not limited to the product inventory management process
• Achieve reduction in shrink budget objectives through disciplined buying and inventory management processes
• Extract and prepare weekly analysis reports for submission to Senior Management
• Any other ad-hoc projects or duties as assigned

About You

• Degree / Diploma in Business, Retail Management and/or a related field
• Min. 3 - 5 years of experience in sourcing and buying, category management, account management, etc.
• Excellent communication skills to collaborate with the internal team, external vendors, and stakeholders

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Summary of Position:

We are looking for a high-performing Sales Manager to help us meet our expansion plan through new customer acquisition and revenue growth. You will be acquiring new F&B customers for offsite centralised dishwashing. You will also be responsible for a new sector – Facility Management, especially in the areas of Premise/Office Cleaning. You will need to be able to quickly acquire new customers, direct operations, and ensure a fast-growing sales revenue pipeline.

Duties & Responsibilities:

• Able to bring in sales/customers in a very short period. Achieve fast growth in customer acquisition and revenue.
• Design and implement a strategic business plan to grow the FM/Cleaning sector.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue, expense reports, and realistic forecasts to the management team.

Qualifications:

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise, especially in the F&B and cleaning sectors.

_________________________________________________________________________________________

职位概要：

我们正在寻找一位高绩效的销售经理，帮助我们通过新客户获取和收入增长来实现扩张计划。您将为场外集中洗碗服务获取新的餐饮客户。您还将负责一个新的部门——设施管理，特别是在场所/办公室清洁领域。您需要能够快速获取新客户、指导运营并确保快速增长的销售收入渠道。

职责和责任：

• 能够在很短的时间内带来销售/客户。实现客户获取和收入的快速增长。

• 设计和实施战略业务计划以发展 FM/清洁部门。

• 通过与客户合作并了解他们的需求，建立和促进牢固、持久的客户关系。

• 向管理团队提交销售、收入和费用报告以及现实的预测。

资格：

• 以前作为销售代表或销售经理的成功经验，始终达到或超过目标。

• 表现出在组织各个层面进行可信、有效沟通、展示和影响的能力。

• 具有推动销售流程从计划到成交的能力。

• 具有强烈的商业意识和行业专业知识，尤其是在餐饮和清洁行业。

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Responsibilities

• Drive and achieve category sales, gross profit, income goals and objectives of assigned categories through monitoring trends within the market segments; developing strategies to grow the market share of assigned categories; and to plan strategies to counter competition.
• Develop and implement a good inventory management process so that there is an optimum product mix that focuses on customers’ needs and the process achieves shrinkage reduction objective.
• Develop and implement promotional plans that bring excitement and incremental sales to the stores.
• Develop and implement placement and planogram strategies that improve category turnover and positively influence customer shopping behavior.
• Oversees the implementation of category strategies as well as the development of the private label or house brand products.
• Ability to source for new brands or products, and build strong relationships with business partners and is well-informed of consumer, market and industry trends
• Ability to build strong relationships with business partners and is well-informed of consumer, market and industry trends.
• Works in a dynamic environment were expected to regularly review market and industry trends to drive appeal of merchandise mix to target customers.
• Develop and implement a competitive pricing strategy that delivers value to our customers.
• Establish collaborative retailer / supplier relationships to maximize income/ terms / discounts to improve sales and profitability of category.
• To develop Monthly Category Analysis Report of the assigned categories.
• Manage and evaluate promotion effectiveness to achieve maximum profitability for the categories.
• Manage and develop strategies for omni-channel sales, involved in sales-related project/event.

About You

• Graduate with a diploma or university degree in business or marketing field.
• Possesses a minimum of 4 to 6 years of relevant experience, ideally within the retail or FMCG sector.
• Experience in a customer-focused industry, possessing expertise in merchandising, marketing, and entrepreneurial skills.
• Well-versed in industry trends and market dynamics, with excellent presentation, negotiation, and interpersonal abilities.
• Strong analytical skills to interpret data and generate valuable insights.
• Energetic, creative, and highly adaptable with a collaborative mindset.
• Fluent in English, with strong written and verbal communication skills.
• Organized, decisive, determined, and persistent individual.

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines North

Job Summary

Serve as the central hub for all internal and external communications within the Senior Services, managing all media matters to ensure a consistent brand message across various platforms. Oversee the creation and dissemination of press releases, published resource materials, and online media content (websites, social media pages) to effectively communicate the division's initiatives and achievements. Utilise data analytics to develop engagement strategies and assist with business development.

Principle Accountabilities

1. Diagnose gaps and identify opportunities through strategic engagement of key accounts/ partners
2. Develop engagement plan, recommend appropriate solutions and track projects progress via a data driven approach
3. Develop deep understanding of the industries and be attuned to MOH/AIC initiatives to support Senior Services engagement sessions
4. Forge effective partnerships with strategic stakeholders including other community care providers, RHS and other healthcare partners, and potential donors,
5. Support outreach, marketing and networking events that will increase awareness and adoption of best practices
6. Work closely with volunteer and programme lead to ensure alignment of communications with Senior Services division
7. Utilise data analystics to understand effectiveness of maketing and communications effectiveness
8. Carry out other responsibilities and duties as assigned from time to time

Roles & Responsibilities

• Manpower planning - Recruit, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Maintain a safe and healthy work environment by following and enforcing standards and procedures
• Responsible for operation supervisors, with review/approval responsibility for all operations employees
• Maintain great relationships with key business partners
• Work closely with Operation Head and management team to set and implement policies, procedures, and system

Job Requirement:

• Have at least 2 years of relevant experience in the Food Court, Coffee Shop, Hawker Stall, Food Centre, and Restaurant.
• Weekend shift required
• Work in a fast-paced environment
• Candidates process own transport will be an advantage

We are a Korean BBQ restaurant seeking an experienced manager with a strong background in front-of-house service. The ideal candidate should possess excellent leadership skills, a passion for hospitality, and the ability to create a welcoming atmosphere for our guests. If you are interested in joining our team and leading our staff to provide exceptional service, please reach out to us. We look forward to hearing from you!

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Role Purpose

To develop and implement strategic plans for assigned categories within the framework of a disciplined category management business process so as to achieve company’s financial goals and objectives, improve market share, customer satisfaction and productivity performance measures for the company

Responsibilities

• Drive and achieve category sales, gross profit, income goals and objectives of assigned categories through monitoring trends within the market segments; developing strategies to grow the market share of assigned categories; and to plan strategies to counter competition.
• Develop and implement a good inventory management process so that there is an optimum product mix that focuses on customers’ needs and the process achieves shrinkage reduction objective.
• Develop and implement promotional plans that bring excitement and incremental sales to the stores.
• Develop and implement placement and planogram strategies that improve category turnover and positively influence customer shopping behavior.
• Oversees the implementation of category strategies as well as the development of the private label or house brand products.
• Ability to build strong relationships with business partners and is well-informed of consumer, market and industry trends
• Works in a dynamic environment were expected to regularly review market and industry trends to drive appeal of merchandise mix to target customers.
• Develop and implement a competitive pricing strategy that delivers value to our customers.
• Establish collaborative retailer / supplier relationships to maximize income/ terms / discounts to improve sales and profitability of category.
• To develop Weekly / Monthly Category Analysis Report of the assigned categories.
• Manage and evaluate promotion effectiveness to achieve maximum profitability for the categories

About You

• Graduate with a diploma or university degree in business or marketing field.
• Possesses a minimum of 4 to 6 years of relevant experience, ideally within the retail or FMCG sector.
• Experience in a customer-focused industry, possessing expertise in merchandising, marketing, and entrepreneurial skills.
• Well-versed in industry trends and market dynamics, with excellent presentation, negotiation, and interpersonal abilities.
• Strong analytical skills to interpret data and generate valuable insights.
• Energetic, creative, and highly adaptable with a collaborative mindset.
• Fluent in English, with strong written and verbal communication skills.
• Organized, decisive, determined, and persistent individual.

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines North

Job Responsibilities:

Ensure the well being of the equipment section in terms of morale, KPIs and long term success.
Set expectations for employees on understanding and compliance to MRB, TECN, 8D, specification requirements.
Regular assessment on risk management with action items identified.
Set expectations on effective use of SPC, FMEA, and other Quality Management System to detect issues timely and with improvement action items identified.
Continuous improvement program in place to prevent quality, line yield, and sort yield excursions
Project monitoring system in place to keep track of project status and progress vs fab performance requirements.
Set targets, goals and projects for the section to minimize wafer scrap, defect, rework, and improve process capability to meet operational needs.
Forecast and budget on equipment upkeep cost and any other related expenditures. Drive improvement activities to reduce equipment upkeep costs.
Work closely with Process and Manufacturing Section Managers to address equipment constraint issues, OEE. Optimize metrology sampling to meet quality standard and Manufacturing requirements.
Establish / monitor vendor performance metrics to drive quality and cost improvements. Develop a good working relationship with vendors.
To provide support and adequate resources to ensure compliance with Environmental, Health and Safety (EHS) requirements, and participate in improving and maintaining the EHS management system. Ensure good practice of housekeeping on tools, equipment, and materials.
Setup a spare part inventory system that can forecast usage. Ensure employees are disciplined in housekeeping and maintaining the system.
Set performance expectations for employees and have regular review to keep track of performance. Clearly define responsibility and develop empowerment in the group. Jointly work with employees to develop their career path.
Ensure that employees have the required training, knowledge, and competency in performing the tasks.
Develop performance reporting structures so that the employees can document their project in the Knowledge database for sharing and training for future Engineers / AssociateEngineers.

Job Requirements:

Degree or Master’s Degree in Engineering discipline
8 years of relevant working experience in Diffusion Furnace Equipment - Semiconductor Industry
5 years of proven track record in a leadership role with strong leadership capabilities
Highly driven, motivated and resourceful
Excellent interpersonal, communication and influencing skills
Proficient in MS Office and good data analytical skill

Job Description

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.

Responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; and employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

Requires working experience in the F&B sector for more than 5 years in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management. Directly manages and directs Operational staff.

Job Description

· Responsible for supervising the general operations of a specific department in an organization

· Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance

· Work closely with ground staff and kitchen to facilitate services agreed upon and to ensure the overall success of the event

· Promote customer satisfaction and encourage referrals

· Handle feedback and resolve complaints from customers

· Monitor competitors’ activities and market intelligence and be proactive

· Monitor local competitors and compare their operations

· Promote teamwork and quality service through daily communication and coordination with other departments

· Display flexibility and willingness to adapt to new situations or take up new challenges

· Required to work nights, weekends, and/or holidays

· Recommend and makes pricing decisions on wedding/catering-related products and services

· Be the point of contact for halal-related matters

· Liaise with MUIS, upkeep halal documents, and ensure operations are always halal compliant

· Managed workflow to exceed quality service goals

· Ensured that the front end of the store and all cashiers were proficient and moving customers through the checkout process in a friendly and timely manner.

· Balanced all cash drawers at the end of the cashier's shifts, ensuring accuracy.

· Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.

· Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

· Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

· Perform other duties as assigned by management

HI, All candidates are required to use dishwash cleaning powder and liquid products like strong smell,required to carry and handle heavy equipment. All races are welcome. Job is suitable for older workers also. All ages are welcome.All candidates can do with flexible hours with friendly environment.

Job Description

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.

Responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

Requires working experience in the F&B sector for more than 5 years in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management. Directly manages and directs Operational staff.

Job Description & Requirements

Minimum 15 years engineering experience with Degree in Civil Engineering and at least 10 years of experience in cost planning and cost control for major civil projects similar scale and complexity.

Requirements and relevant experience are as below:

1. Minimum 3 years of relevant experience in estimation of major underground rail projects

2. Minimum 10 years of experience in cost planning and cost control for major civil projects or similar scale and complexity

3. Minimum 3 years of continuative experience in a civil project

4. Proficiency in MS Office especially Excel and Word

* Leadership skills will also be key as will a passion for quality focused outcomes, driving safety, quality and sustainability, along with the ability to demonstrate strong communication skills, and a collaborative nature. Both are key with engaging with multiple internal, external and client stakeholder groups.

* Candidates who are willing to commit their involvement in the assigned project until the successful completion of project would be an advantage.

* Interested applicants are required to submit their detailed CV and state their current and expected salary.

Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Requirements and skills

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary school diploma or degree in food service management or related field

• Must need to work on weekends and Public holidays
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.
• Providing accurate information (e.g. product features, pricing and after-sales services)
• Answering customers’ questions about specific products/services
• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulations
• Assist to condition fresh flowers and maintain the flower shop's cleanliness
• Assist to craft/arrange floral arrangements and bouquets (including but not limited to hand bouquets, table flowers and centerpieces, hampers)
• Assist to prepare and pack fresh flower arrangements and other materials required for daily maintenance, floral set ups which includes preparing floral containers, required props, floral foam and floral carts for storage, refrigeration and delivery
• Assist to deliver flower arrangements, and touch up flowers if there are any placements arranged beforehand
• Assist to do daily routine maintenance, or as and when required to ensure flowers remain in good condition
• Follow instructions and complete tasks assigned by superiors
• Coach and support other team members
• Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
• Maintain and monitor store inventory
• Ensure that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy
• Conduct regular audits of the store’s physical and practical condition to ensure quality
• Maintain product levels appropriately
• Interact with the public via social media and maintain the store’s online presence
• Process sales when necessary
• Generate and review daily sales report

Job Scope :

• Executing marketing programs and sales promotion of selling AIR-Conditional products
• Product development and managing of key opinion leaders
• Provide training, application support and assistance to customers

Requirements:

• Entry level acceptable
• Sales experience would be advantageous
• Basic knowledge and understanding of AIR-Conditioal products
• Motivated, independent and able to perform under minimal supervision
• Hunger for success and career advancement
• Strong interpersonal skills and high level of self-discipline

Description

Providing all services offered by the salon, which includes hair cutting and styling as

well as hair removal and beauty treatments.

· Recruiting salon staff that meets mandatory educational and licensing requirements.

· Preparing work schedules for salon staff.

· Setting goals for each staff member,

· Evaluating staff performance, and providing training and overall guidance.

· Monitoring salon supplies and equipment and ordering new stock as needed.

· Creating and distributing promotional material to attract new clients.

· Addressing and resolving client complaints regarding salon services and employee behaviour.

· Processing clients’ payments and maintaining accurate financial records.

· Ensuring that the salon is clean and well-maintained at all times.

Key Responsibilities:

1. Customer Service

- Handle cash register and customer payments

- Provide excellent customer service and resolve issues

2. Food Preparation

- Prepare and serve Korean dishes to standard recipes

- Maintain food quality and presentation

3. Stall Operations

- Assist with daily operations and maintain a clean environment

- Follow food safety regulations

4. Inventory Management

- Monitor stock levels and restock as needed

- Ensure proper storage and organization

Roles & Responsibilities

• Develop and manage project schedules, budgets, and resources
• Coordinate with architects, engineers, and contractors to ensure project success
• Review and approve project plans, specifications, and contracts
• Ensure compliance with building codes, safety regulations, and environmental requirements
• Monitor project progress and make adjustments as necessary
• Communicate project status to stakeholders and senior management
• Manage project risks and identify opportunities for improvement
• Provide technical support to project team members
• Ensure quality control and quality assurance for all project deliverables
• Lead project meetings and facilitate communication among team members

Construction Project Manager requirements and qualifications

• Bachelor’s degree in Civil Engineering or related field
• Minimum of 5 years of experience in construction project management
• Strong knowledge of construction materials, methods, and regulations
• Excellent communication and leadership skills
• Ability to manage multiple projects simultaneously
• Proficiency in project management software and tools
• Professional Engineer (PE) license preferred
• Experience in managing large-scale construction projects
• Ability to read and interpret blueprints and construction plans
• Knowledge of budgeting and financial management
• Experience in managing and supervising construction teams
• Strong problem-solving and decision-making skills

Job responsibilities and descriptions are stated as follow:

Oversee daily operations of the customer service department.

Address customer service issues promptly.

Develop and implement efficient procedures, policies, and standards for customer service.

Set customer satisfaction goals and collaborate with the team to consistently achieve them.

Launch and manage an effective customer loyalty program.

Keep accurate records of customer service activities and discussions.

Assist the Manager in planning and executing customer service initiatives.

Lead the team in delivering exceptional service to customers.

Job responsibilities and descriptions are stated as follow:

Oversee daily operations of the customer service department.

Address customer service issues promptly.

Develop and implement efficient procedures, policies, and standards for customer service.

Set customer satisfaction goals and collaborate with the team to consistently achieve them.

Launch and manage an effective customer loyalty program.

Keep accurate records of customer service activities and discussions.

Assist the Manager in planning and executing customer service initiatives.

Lead the team in delivering exceptional service to customers.

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **