Total 23,321 customer experience manager job vacancies in Others category in Singapore

Assisting sentior manager on overseeing and support the operations to ensure profitability and overall user experience. These professionals work in conjunction with operations managers.

* Ensuring staff turn ups

* Recruiting , induction and mentoring of new staff members

* Scheduling shifts

* Resolving customer's questions and grievances in a professional manner

* Conducting payroll activities in an accurate and timely manner

* Ensuring that the restaurant adheres to pertinent health and safety regulations

* Purcahsing new equipments in case of mechanical failure

* Sourcing better deals on all resources and equipments that warrant replacing or replenishment.

Roles & Responsibilities

Hiring KTV Club manager

To have F&B Management experience

- Resourceful

- Good interpersonal and customer service skills

- Strong leadership skills

- Motivated

- To achieve Monthly KPI for membership recuritement

Summary of role requirements:

• Looking for candidates available to work on weekdays, Saturdays and Sundays
• 3 years experience required for this role
• Working rights required for this role

Job Description & Requirements

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills.

· Welcoming customers, upselling products, replying to queries, taking orders and cashiering duties.

· Preparing food and beverages, and serving to customers.

· Packing of food and beverages for sales.

· Monitoring inventory and replenishing items in display cases or behind the counter.

· Adhering to all food safety regulations and quality controls.

· Ensure and maintain store and personal hygiene.

· Making ingredients.

· Ability to learn things fast.

· Interest in Japanese Teas and desserts making.

· Order, receive and check on goods, ingredients, and supplies.

· Work with mall for promotion and sales opportunity.

· Manage stock taking for the outlet.

· Works closely with the management on strategic business planning and operations.

· Manage respective outlets and its operational and manpower planning (Work schedule, headcount, cost etc) to ensure Outlet Operation runs smoothly.

· Manage cost controlling of ingredients, food purchasing activity of ingredients and equipment maintenance for the store. Ensure adequate stocks and supplies for daily sales.

· Guide and train new staff (full-time, part-time, interns etc) Train and develop Trainee Manager / Outlet Manager candidate.

· Educate and train staff to use various selling techniques to suggest additional purchases and upsell to customers.

· Monitor and be responsible for sales performance of respective outlets and drive sales to hit the target set by management.

· Interview part/full timers when necessary.

· New Outlets setup.

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments
• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager
• In-depth understanding of office management procedures and departmental and legal policies
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• A team player with leadership skills
• BSc/BA in business administration or relative field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Key Responsibilities:

· Lead BIM-focused projects, ensuring adherence to industry standards and project requirements.

· Write and uphold BIM Execution Plans, maintaining project consistency and quality.

· Integrate BIM into Integrated Digital Delivery (IDD), Virtual Design Construction (VDC), and Integrated Project Delivery (IPD).

· Generate clash reports and lead BIM coordination meetings with clients and consultants.

· Oversee multidisciplinary coordination, including Phase Planning (4D) and Cost Estimating (5D).

· Troubleshoot issues with models and projects, ensuring timely resolution.

· Oversee the BIM team, providing mentorship and support to enhance team performance.

· Provide guidance to architects on implementing appropriate BIM strategies and technologies.

· Plan and resource delivery aspects of projects, ensuring efficient execution.

· Conduct training sessions on BIM processes to improve team capabilities.

Requirements:

· Specialist Diploma in BIM, Degree in Architecture, or equivalent.

· At least 5 years of relevant experience in BIM management.

· Proficient in Singapore BIM Standards.

· Strong drive to stay updated with the latest BIM developments and a commitment to continual improvement.

· Comprehensive knowledge of BIM processes, tools, and technologies.

· Capacity to work in a challenging and fast-paced environment.

· Strong interpersonal and communication skills.

· Good leadership abilities, with a track record of effective team management.

· Excellent teamwork and collaboration skills.

Please send your CV & portfolio to [email protected] if you are interested in the position. Thank you!

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments
• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager
• In-depth understanding of office management procedures and departmental and legal policies
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• A team player with leadership skills
• BSc/BA in business administration or relative field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description:

We are seeking a highly organized and proactive Office Manager to join our team. The ideal candidate will be responsible for managing a variety of office tasks and supporting CEO with personal and professional affairs. This role requires a detail-oriented individual who can manage multiple responsibilities and well-organized to get things done.

Job description

• Personal Assistance: Assist CEO with personal matters such as scheduling appointments, managing calendars, reminding important deadlines, and following up with client requests
• Deadline Monitoring: Keep track of deadlines andensuring that the CEO meets all the important obligations in a timely manner.
• Gift Planning & Scheduling: Coordinate and schedule gift-giving for clients and key contacts' birthdays, holidays, and other special occasions, as well as for channel partners during festive seasons.
• Office Management: Attend to office management tasks such as mail management, office access management, maintaining office supplies;
• Vendor Coordination: Liaise with office vendors for various services, including property management, cleaning, office facilities maintenance, repairing, renovation coordination etc.
• Document Management: Organize and manage both digital and paper documents, ensuring that important documents are properly filed and accessible when needed; implement procedures for retention, retrieval, transfer, and disposal of document records;
• HR Support: Facilitate the onboarding process for new hires and manage the offboarding process for departing employees; address employee queries on office & HR policies; organize birthday celebrations and retreats
• Remote Staff Support: Support remote staff with on-site tasks as onsite liaison staff as and when needed
• Company Correspondence: Attend to company general email and incoming call enquiries and direct to respective departments if needed
• Other Ad Hoc Duties: Handle miscellaneous office tasks as they arise, ensuring the smooth operation of the office.

Requirment:

• Diploma or Bachelor's degree required
• Strong organizational skills with the ability to multitask effectively
• Excellent communication skills, both written and verbal. (Able to write and speak Mandarin is a must)
• Ability to work independently and take initiative.
• Proven ability to handle confidential information with discretion
• Proficient computer skills & tech savvy
• Experience in dealing with Singapore government agencies such as MoM, IRAS, ACRA etc and corporate secretary companies is a plus

• Oversee and manage a team of Quantity Surveyors in the administration and review of procurement and contract management and variation claim.
• Prepare tender submissions, quantity take-off and proposals to management.
• Review contract documents and providing cost estimates on tenders.
• Monitor project cost budget and cash-flow for project.

EA Licence No. 16C7962

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments
• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager
• In-depth understanding of office management procedures and departmental and legal policies
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• A team player with leadership skills
• BSc/BA in business administration or relative field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Responsibilities:

• Oversee and manage the designated outlets and its operational and manpower planning

• Involving team members recruitment and hiring

• Involved in employees' disciplinary issues and outlet manpower needs

• Develop, motivate and retain subordinates, especially the high performers, to help them achieve and excel in the required quality and productivity target set

• Ensure all operation’s standard operating procedure (SOP) are in compliance with the company

• Ensure the outlets are in line with strict hygiene, health, cleanliness and workplace safety guidelines

• Handling or dealing with customer feedback, complaint

• Well versed in menu and operations, train and lead the team to achieve higher performance

• Perform other ad-hoc duties or projects assign as required or requested.

• Able to work with long working hour, weekend and public holiday

About Us:

We are part of a renowned dining group that has been bringing a diverse range of international cuisines to Singapore since 1992. With over 30 outlets across Asia, our mission is to deliver unique dining experiences through innovation, creativity, and exceptional customer service. Whether you're serving Thai, Japanese, or Western fare, every day offers a new opportunity to delight guests with unforgettable meals.

Your Role:

• Oversee both front and back-of-house operations for smooth coordination.
• Deliver outstanding customer service by promptly addressing and resolving concerns.
• Maintain high standards of food quality and presentation to create memorable dining experiences.
• Manage inventory by anticipating kitchen supply needs and placing orders as required.
• Train new hires and provide ongoing coaching to enhance team performance.

Why Join Us?

• Competitive Compensation: Enjoy a 5-day workweek with 9-hour shifts.
• Annual Wage Supplement (AWS): Receive additional financial rewards.
• Vacation Time: 10 days of paid vacation each year.
• Comprehensive Medical Coverage: Extensive medical insurance to keep you healthy.
• Performance-Based Incentives: Lucrative sales incentives and retention bonuses.
• Celebrate You: Additional day off on your birthday!

Join us and be a part of a vibrant team committed to making every dining experience a special one.

Apply now to grow with us in an exciting, fast-paced environment!

EA License 22C1383

EA Personnel R22110043

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Key Responsibilities:

· Lead BIM-focused projects, ensuring adherence to industry standards and project requirements.

· Write and uphold BIM Execution Plans, maintaining project consistency and quality.

· Integrate BIM into Integrated Digital Delivery (IDD), Virtual Design Construction (VDC), and Integrated Project Delivery (IPD).

· Generate clash reports and lead BIM coordination meetings with clients and consultants.

· Oversee multidisciplinary coordination, including Phase Planning (4D) and Cost Estimating (5D).

· Troubleshoot issues with models and projects, ensuring timely resolution.

· Oversee the BIM team, providing mentorship and support to enhance team performance.

· Provide guidance to architects on implementing appropriate BIM strategies and technologies.

· Plan and resource delivery aspects of projects, ensuring efficient execution.

· Conduct training sessions on BIM processes to improve team capabilities.

Requirements:

· Specialist Diploma in BIM, Degree in Architecture, or equivalent.

· At least 4 years of relevant experience in BIM management.

· Proficient in Singapore BIM Standards.

· Strong drive to stay updated with the latest BIM developments and a commitment to continual improvement.

· Comprehensive knowledge of BIM processes, tools, and technologies.

· Capacity to work in a challenging and fast-paced environment.

· Strong interpersonal and communication skills.

· Good leadership abilities, with a track record of effective team management.

· Excellent teamwork and collaboration skills.

Please send your CV & portfolio to [email protected] if you are interested in the position. Thank you!

Job Responsibilities:

• Oversees and manage café’s daily operation
• Recruit and onboard staff
• Train employee on drinks preparation and proper use of equipment
• Stock ordering and replenishment
• Inventory control
• Deliver excellent customer service, ensure customer’s satisfaction
• Prepare daily reports for the management
• Manage and plan staff’s schedule
• Other ad-hoc duties as and when required

Job Requirements:

• A professional education certificate in any field
• Minimum 2 years of working experience in the same role
• Independent, good leadership skills
• Excellent communication skills, service oriented

Other Information:

• Location: Central region
• Retail working hours, 5 days work week
• Salary up to $3300 + Meal Allowance + Bonus

Interested applicants please share your updated resume to [email protected] or click on “Apply Now” button.

Liang Kai Yan Cayenne (R1874693)

Manpower Staffing Services (S) Pte Ltd

EA License No. 02C3423

☑ Basic $ 6000 - $ 9000

☑ Permanent role + High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm)

☑ Class 1 MNC Builder

☑ East Area

Job Responsibilities

• Lead Design Activities: Oversee and manage design tasks to meet all contractual requirements and ensure compliance with legal standards.
• Team Supervision: Guide and supervise the design team, ensuring accurate and compliant drawings.
• Design Coordination: Work closely with other departments to align design efforts with project needs and statutory regulations.
• Structural Integrity: Provide robust structural analysis and calculations to guarantee design integrity.
• Drawing Quality: Ensure all drawings are practical, easy to understand, meet client expectations, and are profitable.
• Ad-hoc Duties: Handle any additional tasks assigned by management

Job Requirements:

• Diploma /Degree in Architectural, Civil, Construction Engineering or related.
• Min 5 + years in AutoCAD, Revit ; formal BIM training in large – mega projects.
• Strong leadership, organizational, and communication skills.

Interested applicants are welcome to apply or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

Headquartered in Singapore, Bossjob is a HRTech startup that connects companies in Southeast Asia to experienced professionals through accurate recommendation and instant direct chats. We're a diverse team based across Singapore, Philippines and China and we welcome like-minded individuals to join us in our journey.

Responsibilities

• Drive sales growth and contribute to our long-term business expansion by cultivating relationships with potential clients, agents, and partners.
• Lead ongoing market research efforts to facilitate product and market expansion.
• Propose innovative growth strategies to increase Monthly Active Users.
• Demonstrate a solution-oriented approach: Innate ability to strategize and solve problems, effortlessly grasping category/commercial dynamics and translating business drivers into compelling customer value propositions.
• Develop, implement, and refine marketing campaigns continuously.
• Oversee both routine and non-routine campaigns, manage production rollouts and change requests, and provide support for new initiatives.
• Conduct assigned market research and gather information effectively.
• Possess strong organizational skills, meticulous attention to detail, and a drive for process improvement to enhance day-to-day efficiency.

Requirements

• Bachelor’s degree in any related fields
• Minimum 3 years of experience in similar growth-focused role with demonstrable experience working with Tech and Product user-focused companies
• Strong analytical skills and ability to work with data
• Effective communication and collaboration abilities
• Willing to travel across region as business requires

Good to have:

• Entrepreneur spirit & working experience in startup

Why join us:

• Fast growing startup
• Opportunity to positively impact the lives of millions of people in this region
• Modern office in Central Singapore at Millenia (right next to Promenade MRT)

At Bossjob, we believe bringing a change to the world we live in through technological revolution is a chance once in a lifetime.

Our client is a leading infrastructure development company focused on advancing social development and impactful infrastructure projects across Asia, currently seeks an Asset Manager to join their new team.

Reporting to the Head of Asset Management, the incumbent will be potentially working in a team of 4 staff. He / She will be responsible for overseeing the successful construction and operation of infrastructure project companies. The main duties will include reviewing of company’s corporate finances and accounts, liaising with internal and external business units, finance business partnering, budgeting, forecasting, financial modelling, financial reporting, and management reporting.

Additionally, the Asset Manager will need to protect company’s reputation and projects’ investment returns.

Successful applicants can look forward to being part of a well-established organization that aims to foster long-term, positive change and contribute to the region's social development goals.

REQUIREMENTS

• Recognized Bachelor’s Degree in Accounting or Finance with at least a second upper honours
• Post-grad qualifications such as CA, CPA, and Masters would be advantageous
• At least 10 years working experience in Asset Management at a fast paced multinational environment, independently managing delivery of construction activities, managing operational infrastructure/assets in South Asia/South East Asia
• Min 4 years’ experience leading/managing a mid-sized team as a Mid / Senior Management capacity
• Demonstrated expertise in delivering infrastructure projects from start to the end
• Prior working experience in an Infrastructure Investment industry is preferred
• Showcase experience with project-financed or concession-financed projects, ideally through the construction or operational phases.
• Proven experience in project management (construction and operational phase) and investment strategy
• Ability to analyse and interpret project finance models and understand funding terms are advantageous
• Strong communicator with excellent interpersonal and presentation skills

Interested applicants kindly use the apply button or send in your application in MS word format to [email protected]. (EA: 18C9213 / R21103164)

*We regret that due to potential volume of responses, not all candidates will be contacted.

Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 9pm to 2am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

Responsibilities

• Mandate to look after Long Short Equites for Australia and Indian markets
• Closely monitor the performance of assigned investment portfolios and invest within the Risk parameters.
• Perform research across sectors
• Work with and manager relationships with the sell side

Qualifications for Portfolio Manager

• Degree or Master’s degree in business, finance, investment or a related field preferred
• Proven experience in investment and financial assets management as an analyst or assistant manager in a financial institution environment
• Strong understanding of investment strategies and risk management
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• High interest in and enthusiastic about economic and financial market trends

Job Summary

Strategy
• The Senior Risk Manager role exists to support the Commodities market risk management .
• Take a forward-looking perspective, taking into consideration external events which may be material. Ensure appropriate management action is being taken to mitigate their impact.
• To ensure the regulations, Risk Management Framework and internal policies/standards are effectively communicated and implemented.
• Develop proactive engagement with the business, Risk Committees in pursuit of balanced risk / return via discussions on Financial Market risk exposures and limits
• To drive change in the Commodities business in collaboration with other parts of the business, risk and group risk functions..

Business
• To support the Commodities business in the management of Traded Market Risk.
• Engage business on material position, review limits proposal and support new products roll out.
• Highlight key Traded Risk related concerns to various committees and risk forums.
• Contribute to the Group’s annual Internal Capital Adequacy Assessment Process (‘ICAAP’) for Commodities related positions.

Processes
• To enhance processes within the Traded Risk team to manage the risk of Commodities exposures.
• Advise business in the calibration of limits for Traded Risk controls and review any changes.
• Participate in the submissions and meetings for various forums related to market risk and / or Commodities business.
• Response for the commodities stress shocks for Stress Loss scenarios for risk appetite monitoring and regulatory purpose.
• Monitor the risk taking of the Commodities business to ensure that any breach of risk appetite is followed up promptly.

Key Responsibilities

People & Talent
• Strong analytic abilities and problem-solving skills, able to provide in depth analysis on timely basis in a rapidly changing environment.
• Solid understanding of risk management concepts, techniques, internal/external data modelling, and risk management system platforms.
• Ability to present complex risk issues to senior and non-technical stakeholders.
• Good interpersonal skills, multicultural awareness, and sensitivity
• Develop and leverage a strong network across the three lines of defence and across all businesses and markets
• Always have an eye for Process Improvements and Innovations with an objective to ‘Simplify’, while still maintaining the value delivered
• Commodities market knowledge will be preferred.

Risk Management

• Identify and report material key risks in the Commodities space to senior management and challenge the First Line to evidence that the material risks arising from their business activities have been identified, assessed, monitored, and reported.
• Determine suitable Traded Risk controls to ensure risk taking is within risk appetite.
• Monitor internal and external events material to the trading book and highlight hot spot risk to the management.
• Identify and escalate new and emerging risks that could be material to the Group
• Perform market risk related control, including investigation of all limit excesses and escalating limit breaches.
• Review of data quality of risk factors used for VaR computation
• Support the Group’s annual Internal Capital Adequacy Assessment Process (‘ICAAP’) Automated Trading workstream

Skills and Experience

Governance
• Support business growth objectives in Commodities, whilst ensuring the business continues to meet risk and control requirements and remains on strategy.
• Develop and maintain risk identification and measurement capabilities which are objective, consistent, appropriate to the business and compliant with applicable regulations. Ensure that material risk exposures and related issues for foreign exchange are reported to the responsible risk governance committees and to the Board Risk Committee
• Work with senior management to ensure compliance with regulatory requirements.

Regulatory & Business Conduct*

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Key stakeholders

Internal:
• First Line stakeholders including Global Head of Macro Trading, Business and Product Heads
• Operations and technology partners / vendors
• Model Owner
• Model Developers
• Group Internal Audit
• Group Operational Risk
• Group Compliance
• Risk Reporting Team
External:
• Key regulators in the region
• The Group’s external auditors

Our Ideal Candidate

· 9+ Years of experience in Risk

· University degree in Finance or some quantitative subject (Science, Engineering)

· Understanding commodities market

· Understanding VAR concepts and investigating VAR changes

· Understand Market Risk sensitivity of financial products

· Experience in IT skills (eg Microsoft Office suite, VBA, past experience with Front Office systems and some database knowledge would also be useful).

· Wide Risk management experience.

· Takes ownership of assigned tasks and can manage mini-projects to final delivery.

Role Specific Technical Competencies

· Market Risk

· Commodities Risk

· VAR Concepts

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales