Total 25,528 customer service manager job vacancies in Others category in Singapore

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Assistant General Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibility

• Collaborate with management to resolve operational issues efficiently.
• Review and approve company processes and policies to ensure compliance and effectiveness.
• Analyze organizational structure and recommend improvements to the Managing Director to enhance efficiency.
• Lead initiatives for change, innovation, and continuous improvement to support business opportunities.
• Implement and oversee yield management strategies to ensure competitiveness and profitability across all divisions.
• Ensure proposals meet company standards, including accurate costing.
• Manage headcount and budgets to boost productivity and ensure effective succession planning.
• Provide leadership by communicating and reinforcing the company’s strategic goals to stakeholders.
• Conduct quarterly departmental reviews to monitor and achieve targets.
• Work closely with Business Development to develop a strong sales strategy aligned with company objectives.
• Build and maintain relationships with key stakeholders by participating in relevant meetings and events.
• Any ad-hoc duty given

Requirement

• Min Degree in any field
• Min 4 years of experience in Start up environment
• Experience with Decision making and managerial

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

• Project Description:
• Our Client is recognized global leader in software development for trading, risk management and processing. Every day banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities. Our clients motto "pioneering again" sums it all up: since its creation, client has reinvented itself time and again to adapt to capital markets revolutions - each time offering innovative software solutions to the industry.
  We require experienced professionals to join their team.
  You will work on MX.3 implementation project and support projects.
• Responsibilities:
• As Murex Datamart Reporting Consultant, you will be part of application development and maintenance projects, Mx upgrade, and greenfield implementation projects.
  Be a part of the Treasury production and environment team
  As part of the Treasury team, you will be involved in planning, design, and solutions around Murex Datamart
  Communicate with customer Team Leads and ensure work is carried out as desired
  Responsible for end-to-end ownership of deliverables and team
• Mandatory Skills Description:
• ➢ Experience in Murex 3.1 as a DataMart Consultant with 10+ years of experience
  ➢ Good understanding and working experience of designing and implementing Datamart:
  ➢ Experience in Murex Development/Migration of DataMart reporting MX 2.11, MX3 Murex DataMart reports
  ➢ Good understanding of the data model differences between Mx 2.11 and Mx 3.1
  ➢ Experience in Simulation-based Reports and Risk Matrix-based reports, complex reports would be required
  ➢ Good exposure dynamic tables, pre and post filters, feeders, batch of feeders, extractions, reporting tables, and processing scripts
  ➢ SQL based reports and extractions
  ➢ Optimization of feeders and reports would be an advantage
  ➢ Ability to work proactively, independently when necessary, and displays strong initiative.
  ➢ Strong communication and presentation skills. Excellent team player and multicultural awareness.

Description of Division/Branch

You will be part of the Regional Team under the Service Management Division (SMD) of KidSTART Singapore Limited (KSL), which oversees the effective implementation of KidSTART programmes in each regional cluster or across the regional cluster(s). The team oversees service management of funded partners which include KidSTART Agencies (KSAs) and hospitals and engagements with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1. Service Development

• a. Assist and support the Regional Head in the design, planning and delivery of service development initiatives (such as annual workplans and budgets, Service Standards Requirements, operational dashboard & data analysis).
• b. Review and enhance the Regional Implementation Framework between KSL and regional stakeholders.

2. Service Management (KSL and Funded Partners)

• Assist and support the Regional Head to carry out regular service management of KSL teams and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables. This includes:

1. Implementing Service Standards Requirements & conduct data verification exercises to ensure that KidSTART families receive quality and consistent services, in accordance with KidSTART’s Service Management Framework.
2. Monitoring manpower recruitment and training of KSPs and KSA staff to ensure capacity and capability in service delivery.
3. Providing guidance to KSAs for incident management and reporting, feedback and complaint management, and investigation to ensure appropriate resolution.

3. Regional Implementation of KidSTART

• Assist and support the Regional Head in the regional implementation of ComLink+ - KidSTART integration, in accordance with the policy, principles, and the agreed processes. This includes:

1. Conducting regular engagements with regional SSOs to monitor the progress of ComLink+ integration at the regional level.
2. Serving as the primary liaison officer to consolidate, troubleshoot, and address queries from internal (KidSTART practitioners) and external stakeholders (SSO FCs, FSC, preschools, etc.) on ComLink+ - KidSTART integration matters.

• Represent KidSTART at regional/local engagement platforms such as ComLink+ Alliance Working Group (CAWG).
• Partner KSAs, government, and community agencies in the region to support KidSTART families.
• Manage and attend to requests, queries, and feedback from other regional partners.

Competencies

• Strong administrative, facilitation & communication skills with a proven track record in programme management and building community partnerships
• At least 4-5 years working experience in the early childhood development, social service, non-profit or community sectors
• Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage
• Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions
• Adaptable and flexible in managing varied stakeholders and partners
• Able to work well with change as well as a fast-paced and dynamic environment
• Confident, effective and collaborative team-player with strong interpersonal skills
• Minimally, competent in MS Office Tools

Who we are

Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. A&M’s leadership is about a bias towards action and the willingness to tell clients what we think is needed. Clients select us for our deep expertise and ability to create and deliver practical, rather than theoretical, solutions to their unique problems in addition to our objectivity.

Privately held since its founding in 1983, A&M is a leading global professional services firm with over 10,000 professionals across six continents providing performance improvement, turnaround management & restructuring and corporate advisory services.

In today’s rapidly evolving market, companies are facing intense pressure to enhance performance and operational efficiency against a backdrop of rising costs, global competition, and shifting consumer demands. These challenges are further compounded by the need for technological integration and sustainable practices. Our Performance Improvement (PI) practice is uniquely equipped to navigate these complexities, delivering transformative solutions that drive growth, optimize cost structures, and enhance operational agility. Leveraging the vast expertise and cross-sector experience of our professionals, we partner with organizations to implement strategic changes that yield measurable outcomes. From operational restructuring to technology adoption, our PI practice offers a comprehensive suite of services designed to improve financial and operational performance, ensuring our clients not only survive but thrive in the dynamic business landscape.

What we do

The Performance Improvement Practice works with Private Equity and Corporate clients in Singapore and all over the world. Our areas of expertise include pre-M&A due diligence, merger integration, post-M&A growth strategy, corporate finance advisory, organizational and cost transformation, supply chain digitization and manufacturing operational improvement, interim and crisis management, and CFO finance leadership. We differentiate ourselves by the result-driven approach, the hands-on mindset, and the ability to provide leadership amidst complex situations.

A&M is rapidly expanding in Southeast Asia and seeking to hire Manager / Senior Manager who will be responsible for research, analytical / problem solving, modeling, and report / presentation preparation, to support various engagements of complex and high-profile situations. He/she is required to deliver rapid results with focus on bottom-line improvement.

Key Responsibilities

· Work with team members in information gathering approach and ensure all relevant sources of information are pursued

· Guide and lead client interviews, ask inquisitive questions and understand different stakeholders’ perspective

· Identify knowledge gaps, guide the team to challenge status quo, validate, disprove and/or develop better assumptions

· Identify key business challenges, accurately forecast financial performance and liquidity needs, pinpoint operational process inefficiencies and assess the organization’s design, roles, and team

· Ensure issues and opportunities are clearly and concisely presented

· Ensure that project approach, timeline and deliverables are logical, reasonable, and accurate

· Set and communicate client’s expectation consistently

· Identify risks and obstacles early on, create contingency plans and communicating timely with client

· Ability to own and complete multiple workstreams simultaneously

Qualifications and Experience:

· Bachelor’s or Master’s degree (Business, Accounting, Finance, Engineering or any major with quantitative focus) with proven record of academic excellence

· 6-10 years of experience in strategy consulting and/or 8-12 years of relevant corporate / industry experience

· Excellent analytical skills, logical and structured thinking, creative in problem solving

· Ability to extract useful information from large sets of unorganized or incomplete data

· Strong organizational skills with the ability to manage multiple workstreams concurrently

· Superior interpersonal attributes including communication and soft skills, ability to work in a team, results/performance-oriented work style, entrepreneurial, personal maturity

· Excellent communication skills both oral and written, capable of interaction at all levels in a company, from factory floor to CEO

· Experience delivering Performance Improvement projects (ideally in a client-site focused delivery model) in a top tier strategy firm, leading specialist and/or niche advisory firm or ‘Big 4’ consultancy

· Have a varied cross sector background including telecommunications, automotive, manufacturing, energy, retail, consumer goods, transportation, business services and healthcare

· Experience in operational KPIs, Balance Score Cards, and a reporting/ review process to ensure continuous improvement of the operational performance of the business

· Detail-oriented

· Strong Microsoft Excel and PowerPoint skills

· Willingness to travel

OVERVIEW OF A&M SOUTHEAST ASIA AND AUSTRALIA

Alvarez & Marsal established its Southeast Asia and Australia presence in 2017 and has in the last 3 years scaled up rapidly across the region, with 8 offices now in Singapore (HQ), Sydney, Melbourne, Perth, Kuala Lumpur, Jakarta and Ho Chi Minh City; these are complemented by our offices in North Asia in Greater China (Hong Kong, Shanghai and Beijing) & Korea (Seoul) and India (Mumbai, Bengaluru, New Delhi). Our experienced team has an average of more than 15 years’ experience and combines top-tiers consultants and C-level executives from different industries and is led by Utsav Garg, Managing Director and Head, Southeast Asia and Australia. Our clients include private equity firms as well as well-known local and multinational corporations across Southeast Asia and Australia.

We are seeking a highly motivated, independent professional to join our risk management team. As part of the risk management team, you will be a key team member managing the firm’s risk and regulatory compliance matters which include but not limited to business, financial and security.

Responsibilities

Staff Independence

• Manage and organise annual declaration of independence for staff
• Conduct annual independence testing
• Checking of independence for new joiners

Advisory

• Attend to day-to-day queries relating to client onboarding and continuance, independence, and anti-money laundering
• Review basic legal documents such as engagement letters and non-disclosure agreements
• Update firm’s policies based on regulatory changes

General Compliance

• Carry out annual and regular testing to ensure compliance to firm’s policies
• Organise information for reporting to the group and regulators
• Organise and prepare information for internal testing and regulatory inspections
• Organise, facilitate and deliver risk management related training

Other ad hoc duties as and may be assigned

Requirements

• Degree in Accountancy, Business or relevant discipline.
• At least 5 years of relevant experience in an international public accounting firm. Audit experience would be preferred.
• Possess keen interest in the international development of risk management policies with a good understanding of regulatory compliance.
• Good understanding of corporate governance, regulatory compliance, auditing standards and accounting principles
• Strong communication and teamwork skills, with ability to communicate effectively with cross-functional teams.
• Excellent oral and written communication skills.
• Curious and motivated, with strong analytical and problem-solving skills

To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.

· To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor

· To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)

· To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI

· To receive, process, and follow up events and logistics requests

· To perform other ad-hoc duties required

Qualification:

· At least Nitec in Technology for Facility Management, GEC “O” or “N” level, “A” Level or equivalent

· At least 2 years’ relevant working experience

Job Description:

· To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.

· To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor

· To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)

· To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI

· To receive, process, and follow up events and logistics requests

· To perform other ad-hoc duties required

Qualification:

· At least Nitec in Technology for Facility Management, GEC “O” or “N” level, “A” Level or equivalent

· At least 2 years’ relevant working experience

Job Description:

· To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.

· To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor

· To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)

· To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI

· To receive, process, and follow up events and logistics requests

· To perform other ad-hoc duties required

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Accounts Payable Assistant/Executive to assist their Finance & Account team for the next phase of their business. They are located in West.

Duties of Accounts Payable Assistant/Executive:

• Manage invoice matching, ensuring accuracy and necessary documentation before posting to the accounting system.
• File and scan documents to the document management system.
• Conduct monthly vendor reconciliations.
• Coordinate with vendors to resolve billing discrepancies.
• Prepare payments and submit promptly to supervisor.
• Handle additional assignments as required.

Requirements:

• Minimum 1 year experience
• Relevant accounting qualification.
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Experience:

* 2 - 4 Years of Experience in BIM Softwares (Revit and Cadision)

* CDE - ACC and BIM360

* BIM Revit Content Creation

* Proefficient Microsoft Excel Knowledge - Mandatory

* Meta Data Management and Administration

* Possess Excellent Communication & Interpersonal skill.

Qualification:

* Any degree followed by Higher Secondary Certificate (HSC) Education.

* Specialization in BIM Course with professional Certification - Mandatory

Skill Set:

* Support BIM Coordinator at all type of 3D BIM Modelling and assigned tasks.

* Parametric family creation & LookupTable edit/ Manage knowledge is Mandatory.

* Must have extensive knowledge in creating various kinds of Revit Families.

* Managing Revit Lookup table using Microsoft Excel.

* Hands-on experience in Revit & Navisworks.

* Preparing all kinds of 2D and 3D drawings & deliverables from the Revit model.

* Clash detection and co-ordination using Navisworks.

* Able to handle all types of 2D CAD Drafting Works

Experienced in multi-tasking

hands on japanese food preparations,

oversee different store's operations,

supervision on staff sop

Required to work on weekends and public holidays

*especially on festive period*

Singaporean or PR are welcome to apply.

Interested applicants, please send in your resume, thank you.

Roles and Responsibilities:

• Excellent technical knowledge and proven ability to develop technical solutions and proposals, along with strong problem-solving skills to provide comprehensive solutions to align with customer requirements
• Able to conduct technical demonstrations and proof-of-concepts to showcase security features and benefits to potential customers
• Able to train customers and internal teams on various technologies and best practices
• Strong understanding of various AutoID products, features, and capabilities
• Work closely with sales team to identify sales opportunity while providing full presales assistance to close deals

Requirements:

• Diploma/Degree in Computer Science, Engineering, or related field
• Minimum 5 years of experience in presales engineering or technical sales, preferably within AutoID or security industry
• Familiar with industry standards, regulations, and best practices related to AutoID or security systems
• Programming experience in .Net Core, C# and Python
• Experienced in providing product demos and conduct technical presentations for prospective clients
• Able to support presales site activities, preliminary site visit, coordinating trial supports / preparations

Job Title: Trading Manager

Job Description: Trading Fertilizer

- To engage exclusively for the interests of Agricore Commodities International as well as the whole Agricore – Organization and within the framework of the existing company regulations.

- To handle all sales markets as assigned.

- To assist and handle all finance, trade operations, L/C work, customers and producers as assigned.

- To assist in all aspects of the business.

- To handle general operation within our company’s daily work whenever required.

Requirements:

- Min Bachelor’s degree or equivalent and Professional Qualification with at least 5 years of working experience in the Fertilizer Industry.

- Marketing & sales skills with proven industry knowledge.

- Self-motivated and able to manage multiple and complex tasks in a fast-paced environment.

- A good team player who is able to work independently or with multiple partners in the region.

- Excellent leadership skills with good initiatives, able to analyze and work positively.

- Strong interpersonal and communication skills, presentation skills, able to read and write English.

- Proficient in Microsoft office: MS Excel, MS Word, MS PowerPoint and MS Outlook.

Other Information:

- 5 working days per week from 9am-6pm in office.

- Salary: S$8,000.00 - S$12,000.00

- Bonus / Commission

- Location: Orchard Road

We regret to inform that only shortlisted candidates will be notified.

Job Description

• Develop Project HSE plans, Site HSE plans, HSE procedures for auditing plans.
• Support HSE audits events and manage the QHSE systems.
• Review relevant codes regulations and standards for HSE requirements.
• Formulate, plan and monitor the annual budget for HSE expenditures.
• Implement behavioural based safety systems and provide training to fleet personnel.
• Vital link between management and personnel on all safety performance and adherence issues.
• Initiate regular internal audits to review and maintain ISO safety standards and work with external coordinators on external audits.
• Ensure conformances to company’s safety management systems, report and take preventive and corrective measures.
• Develop an efficient and effective HSE systems and process and set performance targets.
• Maintain proper documentation of all HSE activities and submit performance report to Senior Management on a monthly basis.
• Facilitate training and share best practices within the organization to maintain consistent and high quality standards.
• Conduct checks on sub-contractors and suppliers and evaluate on their quality systems and standards.
• Assist in handling of insurance claims and coordinate with insurers.
• Liaise with Owners Representatives on HSE related matters and convey the Owner Representative’s requirements for necessary deliberations and actions.
• Ensure and attend the formal review meetings held on schedule.
• Train Project members for HSE related matters required by EPCIC contracts.
• Carry out directives of organisation’s Management Representative/ Top Management to induct and monitor all the relevant disciplines of the company to assure their readiness and participation in the required Project HSE activities.
• Perform regular vessel visits to instill a strong safety performance culture (Zero LTA) and ensure compliance with all HSE regulatory requirements.

Requirement

• Min Degree in Engineering with certification in NEBOSH.
• Min 8 years relevant experience with at least 5 years in Managerial role in Petrochemical, Oil & Gas or Marine Industry.

Responsibilities:

• Assessing, reviewing existing Architectural related designs, coordinating with the client and internal staff to ensure that the project is completed according to contract requirementCarry out architectural work scheduling, material requisition, cost control, project supervision, analyzing variances and initiating corrective actions.
  Develop and implement policies, standards, or procedures for engineering and technical work
  Conduct technica meetings and liaise closely with consultants.
  Present and explain proposals, reports, or findings to clients
  Monitors the quality and progress of the disciplines on each project, ensuring that those production requirements are satisfied.
  Facilitate recruitment, placement, and evaluation of architectural or engineering project staff.
  Other ad-hoc tasks as assigned.
  

Requirements:

• Degree in Architecture preferably recognized by BOA or equivalent
• Minimum 10 years’ relevant project/site experience
• Preferably with minimum 3 years’ experience in MRT/LTA project.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588

Below is the Job Description for Singapore Candidates to support bank customer onboarding activity for wealth segment.

Activities involve,

• To receive, review and process applications received via remote channels to ensure all required documentation is complete and accurate

• To generate reports and handle internal enquiries relating to lead volumes and conversion rates

• Should be visiting Citi Bank located in Changi Business park on a daily basis

Requirements

• On-site in Singapore – Only for Citizens or PR

• Relevant experience

• Bachelor’s Degree or equivalent

• Proficient in Microsoft Office

• Demonstrated analytical skills and able to work in a team

Job Responsibilities:

· Manage and oversee all production activities to meet production schedule in Batam.

· Review the production processes and manage the budget to eliminate wastage and achieve cost effectiveness.

· Implement continuous improvement plan to improve operational efficiency.

· Ensure operations comply strictly with production procedure, safety and quality standard, and meet regulatory requirements.

· Work with other department in standardization and cost reduction.

· Manage ISO and customers audit.

· Train and improve the skills & abilities of production staff.

· Formulate annual budgetary and production plan.

· Other duties as assigned.

Requirements:

· Degree in Engineering or related discipline.

· At least 10 years of working experience in production department, with minimum 5 years in managerial capacity.

· Strong problem-solving skills.

· Possess good communication, interpersonal and analytical skill.

· Be culturally sensitive.

· Proficient in Japanese language (reading, writing, speaking).

· Knowledge of Six Sigma/LEAN concept is an added advantage.

· Past working experience in strong regulatory compliance organization is an added advantage.

· Able to be assigned or stationed in Indonesia Batam.

Job Description

• Ensure the project’s Mechanical, Electrical, and Plumbing (MEP) and architectural systems comply with the Building and Construction Authority (BCA) Green Mark certification criteria.
• Work closely with design and engineering teams to incorporate sustainable practices that meet Green Mark standards, including energy efficiency, water conservation, and environmentally friendly materials.
• Monitor and assess MEP and architectural system installations to ensure they align with Green Mark requirements throughout the project lifecycle.
• Coordinate with project stakeholders, including consultants and regulatory bodies, to achieve sustainable design and compliance targets.
• Maintain accurate documentation of compliance efforts, prepare necessary reports, and facilitate project audits related to Green Mark criteria.

Job Requirements

• Minimum of 5 years of experience in MEP and architectural systems within the construction industry.
• Proven knowledge of Green Mark certification requirements and sustainable building practices.
• Strong understanding of MEP and architectural system integration to meet environmental and sustainability criteria.
• Excellent coordination skills, with the ability to work across multidisciplinary teams to meet sustainability goals.
• Attention to detail and ability to track and document compliance with regulatory standards and certification criteria.

DUTIES & RESPONSIBILITIES

• Planning and overseeing the work of Buyers and Purchasing Agents
• Hiring and training new staff
• Developing an organization’s procurement rules and regulations
• Establishing guidelines on how often the company gets price quotes for items, the number of bids to accept and which vendors to consider
• Buying goods and services for the company
• Discussing contracts
• Tracks and reports operating metrics to identify areas that need improvement
• Schedules orders and consolidates monthly, quarterly, and annual purchases
• Prepares proposals and detailed documentation of purchases and inventories
• Locates suppliers, negotiates deals, and networks with vendors
• Evaluating quality, price, reliability, technical support and availability of goods and services

1. Driving Revenue Growth:

• Create and implement sales strategies to identify key target clients, industries, and partnerships to drive revenue growth ( SUPERMART PRODUCTS )
• Conduct research to identify new markets and customer needs SUPERMART PRODUCTS
• Drive revenue growth through non-retail channels to achieve sales target with company’s profitability in mind
• Engage potential clients and strategic brand partners to convert sales opportunities
• Manage the day-to-daysupport of sales enquiries and provide prompt response and feedback (within 1 business day)
• Ensure sales’ integrity and maintain price integrity in the market in accordance with company’s policies

2. Client Acquisition and Relationship Building:

• Establish sales network through regular contact with referral sources and generate sales lead
• Build and cultivate a long-term relationship with all clients with an emphasis on good after-sales service
• Build and nurture strong and sincere relationships with priority clients
• Listen to client’s requirements and collaborating with partners to offer personalised solution

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

• Manage daily admin and kitchen operations together with the team to reach daily goals
• Prepare daily and monthly reports to be sent to the office (invoice, petty cash, monthly attendance, Payroll reporting etc.)
• Work together with the Kitchen Supervisor in daily and monthly stock maintenance, ordering and inventory.
• Assist District Managers in preparing the monthly and yearly Food and Beverage division budget.
• Establish and maintain effective working relationships within the team and the company.
• Conduct and schedule trainings for new staffs.
• Conduct briefings and performance appraisals to gauge staffs’ knowledge and guide them towards their career path.
• Motivate the team in achieving daily/weekly/monthly targets.
• Act as a supporting & rotating role to perform duties of the Artist, and Prep as needed.

Requirements:

• Has excellent conversational skills and knowledge in the English language.
• Has a sense of leadership and ownership.
• Has pleasing personality and with sense of urgency and responsibility.
• Has at least 2 years of managerial experience in the F&B industry is advantegous.

JOB SUMMARY

Fully responsible for bar daily shift operations and supervision of staff. Position assists with promoting the bar, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements relevant action plans. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

DUTIES AND RESPONSIBILITIES

Managing Bar Operations

· Implements agreed upon beverage policy and procedures throughout the property.

· Manages in compliance with all local, state and Federal beverage and liquor laws.

· Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

· Monitors adherence to all liquor control policies and procedures.

· Attends pre- and post-convention meetings as needed to understand group needs

· Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

· Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

· Manages to achieve or exceed budgeted goals.

· Ensures compliance with all Bar policies, standards and procedures.

· Maintains food handling and sanitation standards as per Marriott International hygiene standards.

· Manages inventories according to budget and business levels.

· Assists with developing menus and promotions as necessary.

Leading Bar Team

· Trains staff on liquor control policies and procedures.

· Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

· Ensures employees understand expectations and parameters.

· Communicates critical information to the Bar staff regarding each event.

Ensuring Exceptional Customer Service

· Provides excellent customer service.

· Interacts with guests to obtain feedback on product quality and service levels.

· Responds effectively to guest problems and complaints.

· Empowers employees to provide excellent customer service.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

· Provides feedback to individuals in an effort to improve service performance.

· Reviews Guest Voice & TripAdvisor comments and guest satisfaction results with employees.

Managing Human Resource Activities

· Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

· Participates in the development and implementation of corrective action plans.

JOB SPECIFICATION

Educational / Academic Requirements: Diploma or Degree in Food & Beverage, Hotel Management or related major. Food & Beverage related professional certifications desired.

Working Experience: 4 years experience in related professional area.

Specific Knowledge & Skills Required: Knowledge on bar operations.

• Assist customers with their queries.
• Registration and scheduling of appoinments for customers.
• Responsible for clearn the working area.
• Managing and maintaining clinic operations and inventory.
• Dispensary of medicine and collection of payment.
• Working location at farrer park.
• Min 3years to 5 years experience.(preferred)

Manage daily operations issues

Oversee hiring and train staff

Manage a team of front desk staff, consultants and therapists

Ensure good customer experience and service standard

Review customer feedback

Order supplies and handle marketing activities

Manage finances and budget

Handle payroll

Excellent communication and customer service skill

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

The Westin Singapore is seeking a Revenue Manager to maintain the transient rooms inventory for the hotel and maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of the hotel. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.

Analyzing and Reporting Revenue Management Data

· Compiles information, analyzes and monitors actual sales against projected sales.

· Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

· Analyzes information and evaluates results to choose the best solution and solve problems.

· Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

· Generates and provides accurate and timely results in the form of reports, presentations, etc.

· Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.

· Maintains accurate reservation system information.

· Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.

· Generates updates on transient segment each period.

· Assists with account diagnostics process and validates conclusions.

Executing Revenue Management Projects and Strategy

· Updates market knowledge and aligns strategies and approaches accordingly.

· Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

· Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.

· Establishes long-range objectives and specifying the strategies and actions to achieve them.

· Takes a predetermined strategy and drives the execution of that strategy.

· Demonstrates knowledge of job-relevant issues, products, systems, and processes.

· Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).

· Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.

· Provides revenue management functional expertise to leadership team

· Ensures hotel strategies conform to brand philosophies and initiatives.

· Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.

· Prepares sales strategy meeting agenda, supporting documentation.

· Communicates proactively with properties regarding rate restrictions and strategy.

· Manages rooms inventory to maximize rooms revenue.

· Assists hotel with pricing and provides input on business evaluation recommendations.

· Leads efforts to coordinate strategies between group sales offices.

· Supports selling initiatives by working with all reservations team

· Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.

· Checks distribution channels for hotel positioning, information accuracy and competitor positioning.

· Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.

· Initiates, implements and evaluates revenue tests.

· Provides recommendations to improve effectiveness of revenue management processes.

· Communicates brand initiatives, demand and market analysis to hotel

· Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.

· Promotes and protects brand equity.

Building Successful Relationships

· Develops and manages internal key stakeholder relationships in a proactive manner.

· Acts as a liaison, when necessary, between property and regional/corporate systems support.

Additional Responsibilities

· Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Attends staff/forecast/long range meetings as requested by properties