Total 25,201 customer service manager job vacancies in Others category in Singapore

The Role:

You are responsible for maintaining and nurturing long-term customer relationships within the private sector to ensure satisfaction, retention and growth. The successful candidate needs to be adept at uncovering customer needs, solution development and management, building rapport and communicating effectively, creating opportunities to enable our local SMEs to digitalize HR functions, resulting in transformational customer outcomes.

About The Role:

• Accountable for the sales of products & services, strong commitment in achieving monthly sales target with the team.
• Work towards monthly targets in line with team goals
• Develop and maintain strong relationship with new and existing partners and channels
• Plan and executive Partner strategies to achieve revenue, profit and growth targets
• Initiate and drive the development of new partners
• Perform product demonstration/presentation
• Participate in team meetings and contribute valuable ideas
• Lead a team of enthusiastic partnership executives

Requirements

• Bachelor's degree in Business, Marketing, or a related field;
• Proven experience in partnership management, business development, or related roles, preferably in the HR or technology sector.
• Strong understanding of HRMS solutions and the HR industry.
• Exceptional negotiation and communication skills.
• Analytical mindset with the ability to assess and interpret data.
• Proven experience in leading a team
• Results-driven and self-motivated.

About You

• Work ethic - you’re self motivated, driven and hungry. The opportunity to learn, grow and succeed is what drives you whether it’s in sales, chess or as an elite athlete, your work ethic is key
• Strong enterprise and channel sales experience
• Team player with excellent oral and written communication to internal and external stakeholders
• Proactive - feel confident in your decision-making and welcoming change as an opportunity
• Strong project management skills with the ability to multi-task and ensure operational functionality

JOB DESCRIPTION

This role will be working with various client segments such as large enterprises & mid-market and shall bring a strong customer base to the organization. Would be responsible for the acquisition of new customers and maintaining the relationship with the existing customers.

• Achieve/ exceed sales targets
• Develops effective and specific account plans for the assigned territory to ensure revenue/GP target delivery and sustainable growth. Develops relationship in new and existing customers and leverage to drive strategy through organization.
• Establishes strong relationship based on knowledge of customer requirements and commitment to value. Builds strong network and foundation to harvest future business opportunities
• Actively understand each customer’s technology footprint, strategic growth plans, technology strategy landscape.
• Lead accounts, account relationships, prospect profiling, and sales cycles
• Develop and deliver comprehensive business plan to address customers and prospects priorities on Microsoft solutions.
• Follow a disciplined approach to maintaining a rolling pipeline
• Proficient in and bring all Microsoft solutions on offer to bear on sales pursuits
• Advance and close sales opportunities.
• Team player and positively orchestrate resources – deploy appropriate teams to execute winning sales.
• Understand and effectively position Softline against the competition
• Maintain CRM system with accurate customer and pipeline information

JOB REQUIREMENTS

• Diploma/Degree in Computer Science/Information Technology/Engineering/Business
• At least 3 years of related working experience in the related field is required for this position.

REQUIRED SKILL-SET

• Account management experience / Direct Sales in Microsoft, Oracle, VMWare, Citrix and Trend Micro products or related areas in Cloud.
• Experience in solution & consultative sales of IT Infrastructure Solutions
• Excellent understanding of various software products and their licensing policies.
• Excellent presentation skills and communicates clearly in writing;
• Must be target oriented, self-starter and aggressive enough to achieve the defined targets
• Required Skill(s): account management, direct sales, licensing, sales, Microsoft

At Pedro Group Pte Ltd, our mission is to offer high quality products and services with a commitment to perfection. We rely on each and every employee to help us meet this goal.
In the Management Associate program, we are committed to develop potential candidates to be our Shop Manager who will lead the success of our retail outlet towards greater heights. You will be exposed through an accelerated program that exposes you to the whole spectrum of the Retail Sales Career Path.

Programme Progression
Management Trainees are required to successfully perform the following roles as part of their progression with the company in retail operations:

Career Path for candidates
Customer Service Executive ->Senior Customer Service Executive -> Supervsior -> Training Assistant Shop Manager-> Assistant Shop Manager -> Training Shop Manager -> Shop Manager

Shop Manager
This program will take approximately 1 - 2 years depending on the performance of the management associate.
Our Shop Manager will manage a local retail store and the team.

The Program

Phase 1: Retail Exposure Program
Trainees will undergo OJT by assigned buddy and perform the roles of sales/service professional and Shop Manager. Following are some hands-on skills that trainees will have to be competent at:

• Shop Tour - Understanding the trading areas
• Selling Floor - Display standards, color coordination of products etc
• Stock Room - Inventory Management
• Pricing & Product Knowledge
• Promotion & Sales Process
• Customer Service Standards
• Sales / Targets Achievement
• People Management and Development
• Documentation and procedures

Phase 2: Leadership Development Program
Leading & Coaching Sales Associate in the retail outlets for the day-to-day sales and operations duties

• Managing sales targets including setting and monitoring of sales targets
• Responsible for maintaining professional standards of customer care including managing customer feedback, performing customer recovery and etc.
• Managing inventories of the outlets including organizing the storeroom, ensuring adequate stock level & sizing
• Managing visual display
• Executing other administrative duties that include: conducting staff appraisal, staff scheduling and roster, setting of sales targets and etc.
• Quarterly presentations to the Operations Team and Management

We are looking for talent who are:

• Must have a Degree in Business Management or related disipline
• Willing to work retail hours
• Willing to work in a fast-paced environment.
• Possess effective interpersonal skills and love to interact with people from all walks of life
• Sales oriented and passionate for achieving of sales targets
• Possess good salesmanship and sense of entrepreneurship
• Able to work effectively with a diverse workforce i.e. people of different ages, races and etc
• Maintaining a well-groomed, professional appearance while at work.
• Strong interest in fashion styling
• Fun, vibrant & outgoing personality with great personal style
• Keen sense of fashion and a passion for the fashion industry

Interested candidates are invited to submit a detailed resume, stating current / last drawn salary, expected salary, and availability together with a recent photograph and click apply now.

We thank you for your application and we regret to inform that only shortlisted candidates will be notified. All resumes will be kept strictly confidential. Thank you very much.

Job Roles and Responsibilities

1. Follow up with HR on payroll data provided
2. Administer OT payrun
3. Administer month end payrun
4. Submit CPF reports
5. Compute final settlement for resignees
6. File IR21 tax for work pass holders
7. File IR8A tax for locals
8. Submit maternity, paternity, childcare leave and NS claims
9. Process petty cash
10. Generate GL file from Payroll system for month end accounts closing
11. Coordinating with various departments, such as HR, finance, and accounting, to ensure that all payroll information is up-to-date and accurate
12. Ensuring compliance with relevant regulations and laws related to payroll processing, such as tax laws and employment regulations
13. Conducting regular audits and reviews of the payroll process to identify any errors, discrepancies, or potential issues and taking corrective actions as necessary
14. Experienced in OT calculation and knowledge in shift setup
15. Manage complex payroll – with blue collar and various shift patterns
16. Staying up-to-date with industry trends and best practices related to payroll processing and administration

Pre-Requisitions

1. Degree in Human Resources/Administration/Finance or its equivalent
2. Min 5 years of payroll and benefits administration experience
3. Familiar with relevant regulations and laws related to payroll processing, such as CPF, Tax laws and employment regulation.
4. Handle huge volume of payroll transaction and complete within deadline
5. Good knowledge of HRIS systems (especially Timesoft) is an added advantage
6. Familiar with shift pattern set-up and overtime calculation in Time Attendance System
7. Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across all levels
8. Good interpersonal skills
9. Good with numbers, with an eye for detail
10. Good verbal and written communication skills

Job Description

• Man the reception desk of the school and attend to enquiries from new & existing parents
• Facilitate student registration process
• Organise and maintain course & student data
• Update statistics report for the branch
• Liaise with Chinese teachers and parents on administrative matters

Job Requirements

• Proficient in both Mandarin and English
• Must be able to communicate fluently in Mandarin with teachers from China
• Required to work on Saturday and Sunday
• Competence in PC skills (MS Microsoft Office)
• At least 2 years of relevant working experience
• Confident with good interpersonal and communication skills
• Organised and meticulous

You will be a part of the YPS Strategic Operations department, which spearheads process transformation aimed at achieving operational efficiency, quality services and excellence in customer experience.

What You Can expect

As a member of the Strategic Operations Department, you will play a pivotal role in designing tailored communication and engagement strategies, as well as enhancing our user experience to better connect with and address our customer concerns.

Key Responsibilities:

• Design, develop and implement engagement strategies and action plans to effectively inspire our children, youths, and families to make healthier choices.

• Manage the creation of marketing materials and content for both Above-the-Line and Below-the-Line communication channels, and coordinate with internal and external teams to ensure consistent messaging across all channels.

• Utilize data-driven insights to optimize customer engagement and conversion across both analogue and digital channels.

• Monitor and analyze user feedback and behavior to continually improve customer experience.

• Stay updated on industry trends and best practices to drive innovation in digital marketing and user experience design.

What an ideal candidate looks like

An ideal candidate will be a dynamic and self-motivated individual with at least 5 years of relevant working experience. The candidate should possess:

• Proven experience in digital marketing, with a focus on tailored communication, user engagement, and user experience enhancement.

• Strong understanding of digital marketing tools, performance metrics and analytics, and customer relationship management (CRM) systems.

• Have experience in managing marketing communications and campaigns. Strong ability to work independently to craft content and resources for the target audience.

• Excellent communication and creative skills, with the ability to craft compelling and personalized communication content.

• Preferred Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.

  • Experience in user experience (UX) design and optimization.

  • Familiarity with A/B testing and multivariate testing methodologies.

  • Certification in digital marketing or related fields.

Job Description

• Preparation of quarterly consolidation package
• Systems implementation and interfacing PIC
• MPA MSI-SSS matters
• Corporate tax matters
• Quarterly GST return
• Assist in Original and revised budget reporting
• Audit reports and all statutory reporting requirements.
• Ensure the team meets all reporting deadlines
• Liaise with auditors and answering audit queries
• Any duty as may be assigned by superiors

Job Requirement

• Bachelor’s Degree in Accountancy
• Chartered Accountant Singapore
• Willing to learn and work collaboratively in a team environment.
• Advanced proficiency in MS Excel
• Good communication and interpersonal skills
• Good sense of urgency to meet deadlines

Job Details:

• Employment Type: Full-Time
• Industry: Fashion Apparel/Footwear
• Work Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m.
• Monthly Base Salary: Up to SGD 5,000 per month
• Work Location: MacPherson, Singapore

Key Responsibilities:

• Monitor, review, consolidate, and analyze sales performance of product categories to maximize sales and manage inventory efficiently.
• Complete assortment analytics to develop seasonal category strategies and assortment plans as directed by the Merchandising Manager.
• Monitor and analyze sales, stock levels, months to clear, and stock aging to make appropriate recommendations at both the individual SKU and brand levels.
• Achieve key performance metrics for product categories.
• Plan and monitor purchases in alignment with regional guidelines.
• Maintain appropriate and effective merchandising standards, including replenishment, consolidation, and proper SKU count in stores.
• Monitor market competition and purchases to date vs. target purchases to proactively suggest and initiate corrective actions.
• Prepare and analyze weekly, monthly, and seasonal merchandising and buying reports to optimize sales, margin, and inventory management.
• Assist in managing and leading the Merchandising team.

You will need: -

• Educational Background: Diploma/Degree in Retail/Fashion/Business or equivalent.
• Experience: Minimum of 5 years in a similar managerial position in the fashion apparel/footwear industry.
• Technical Skills: Strong analytical skills, proficiency in Microsoft Excel, and ability to work in a fast-paced environment.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Roles & Responsibilities

This position reports to the Director and is responsible for overseeing and driving the success of the company sales. This role entails driving the success of the sales of the company by strategizing to exceed company targets, maintaining strong client relationships, and upholding a commitment to excellence in customer service. Additionally, responsibilities include recruiting and developing a sales team through candidate sourcing, interview and new hire training.

Key skills:

• Good Leadership
• Effective communication
• Sales proficiency and strategic thinking
• Talent acquisition and analytical prowess

Qualifications

Prior sales experience, familiarity with CRM software, knowledge of Smart Home products and adaptability to a fast-paced environment. Optional certification in sales or management will be an advantage.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSk Healthcare Group is an international aesthetics clinic chain headquartered in Singapore, with presence in Shanghai, Hangzhou and now Kuala Lumpur. We are a reputable provider of advanced aesthetic treatments and skincare solutions. Our dedication to excellence and personalized care has made us a leader in the medical aesthetic industry. As we continue to expand our services, we are seeking an Assistant General Manager to join our team. This role will play a crucial part in driving business development and executing strategic marketing initiatives.

Job Summary: ClearSk Healthcare is looking for an Assistant General Manager, shaping the future of our business alongside the CEO. In this pivotal role, you'll drive business development and execute strategic marketing initiatives. Your responsibilities span operations, including manning, resource allocation, and HR programs. Managing frontline doctors and staff scheduling, coupled with implementing leave policies, are crucial components. With a focus on KPIs, your efforts will lead to significant improvements in sales and service quality. Join us in making a lasting impact on our organization's success.

Management Trainee Program:

Candidates without direct experience will undergo a comprehensive 6-9 months Management Trainee Program in SG, KL, or Shanghai. The program includes transitional roles in frontline positions (front desk manager or customer service manager) and HQ roles focusing on procurement, inventory flow control, and resource deployment planning.

Responsibilities:

• Assist in managing the day-to-day operations of the clinics, including managing Business Call Centre (BCC) operation, supervising staff, and handling frontline operations.
• Developing and implementing policies and procedures to ensure the smooth and efficient operation of the clinic.
• Overseeing the financial performance of the clinic, including setting budgets, tracking expenses, and analyzing financial data to identify areas for improvement.
• Developing marketing and sales strategies to attract new customers and increase revenue.
• Ensuring that the clinic is in compliance with all relevant laws and regulations.
• Maintaining a safe and clean work environment for staff and customers.
• Collaborating with the medical team to develop and implement treatment plans for patients.
• Providing training and support to staff to help them develop their skills and knowledge.
• Participating in professional development opportunities to stay up-to-date on industry trends and best practices.
• Contribute to business development and execute marketing strategies.
• Allocate resources among outlets and guide HR in talent recruitment.
• Oversee frontline doctors, staff scheduling, and leave policies.
• Focus on KPIs to enhance sales and servicing volumes and quality.

Qualifications and Requirements:

• Minimum Bachelor’s Degree in Business Operation or equivalent
• Minimum 2 years' demonstrated experience in business development and marketing strategy.
• Proven leadership skills for team supervision, adhering to SOPs, and guiding HR in talent recruitment and development.
• Experience in utilizing IT apps to enable business process and generate data analytics reports
• Demonstrated maturity, integrity, results-oriented.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Superior organizational and time management skills, and the ability to efficiently manage multiple priorities.
• Able to grasp the big picture yet maintain high attention to relevant detail and accuracy;
• Able to learn fast, work systematically, Au Fait with the use of apps and IT systems to facilitate work.
• Able to assist the director to conduct weekly meetings or daily briefings to track progress of a team or a project as assigned by the director.
• Demonstrated management and supervisory experience with strong interpersonal skills required
• Possess a high sense of responsibility, accountability, and commitment with the ability to work under pressure
• Able to solve problem and execute solutions systematically.
• Able to break down tasks and assign the tasks to the appropriate person in charge , track progress and completion of the tasks and re integrate the components into the whole
• Able to manage teams and resolve conflicts firmly and confidently.
• About to use computational method to solve problems or design KPIs for his junior managers

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MCF:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Transform people who transform their organisations:

Remarkable opportunity for a dynamic, committed individual to join our leadership team and help shape the future. Inspiring range of challenges for someone who thrives in a competitive environment where imagination, innovation and collaboration are key.

Hyper Island is renowned globally for designing learning experiences that empower companies and individuals in an increasingly digitised and AI impacted world. We create learning experiences that challenge companies and individuals to grow and stay competitive by delivering outstanding value with the results to show for it.

Vital Contribution:

Share our passion to promote leadership performance opportunities with the best, world-class “learning by doing” programs designed to challenge companies and individuals to enhance their confidence and capabilities. Identify and unlock exciting growth opportunities as you partner with our professional leadership team to spearhead our future facing, business development strategy.

Learn about Design and Development:

You will be immersed in what sets us apart and confirms our global expertise and reputation as the people who design memorable adult learning experiences to empower people for future success. It will enable you to collaborate with our talented expert team to innovate and frame cutting-edge learning programs that captivate and educate senior and future leaders through in-person and remote experiences.

Success in the role:

Driving lead generation, retention, and forecast sales trends to inform our strategic decision-making and performance success. Focusing on product knowledge, nurturing strong relationships with customer decision makers, other key stakeholders and the institutions who depend on the confidence and competence of their key performers.

Alliances:

The vital partnerships with colleagues to seamlessly align marketing and sales efforts, product development to ensure a seamless approach to sales and customer success.

Opportunities for Personal Growth:

Facilitation and Learning Experience Management skills; in program facilitation, workshop leadership and training sessions; engaging participants to enhance their learning experiences, refining and improving our modules and content, strengthening and securing our sales pipeline.

Your Profile:

• Bachelor’s degree in business, Sales, Marketing, or related field. MBA or further business studies would be a plus
• A minimum of 3 years leadership role in Sales and Business Development
• Confirmed leadership, team management and development abilities
• Seasoned commercial negotiator
• Exceptional communication and interpersonal capability
• Track record of consistently delivering and exceeding sales targets
• Proficiency in sales technology, CRM and Project Management systems
• Familiarity with various government funding schemes

If you're ready to take your career to the next level, apply now and let's continue to grow together!

_______________________________________________

Sales and Business Development:

Develop and execute a comprehensive business development strategy and identify growth opportunities. Identify client needs and provide tailored solutions.

Cultivate and maintain strong relationships with key clients, educational institutions, and stakeholders.

Maintain in-depth knowledge of products, services, and solutions

Develop lead generation strategies to expand the customer base.

Develop strategies to retain existing clients and ensure high customer satisfaction.

Forecast sales trends and revenue projections, informing budgeting and resource allocation.

Prepare regular sales reports. And plan to meet the target.

Negotiate contracts, pricing, and terms with clients and partners.

Learning Design and Development:

Collaborate with internal teams to design innovative and effective learning programs.

Integrate adult learning principles, instructional design, and technology for engaging training content.

Contribute to the design, planning, and delivery of learning programs.

Facilitation and Learning Experience Management:

Facilitate learning sessions, workshops, and training programs for internal staff and external clients.

Utilize effective facilitation techniques to engage participants and ensure a positive learning experience.

Evaluate, follow up, and improve on developed learning modules and content.

Cross-functional Collaboration:

Collaborate with other departments, such as marketing, product development, and customer support, for a coordinated approach to sales and customer success.

Requirements:

Bachelor's degree in Business, Sales, Marketing, or a related field (MBA is a plus) would be preferred but not required.

Proven experience in sales, with a minimum of 3 years in a leadership role.

Strong leadership and team management skills.

Familiar with various government funding schemes

Excellent communication, negotiation, and interpersonal abilities.

A track record of consistently achieving or exceeding sales targets.

Proficiency in sales technology and CRM systems

• Leading MNC in Engineering Industry
• Internal Growth Opportunities

About Our Client

My client is a leading global provider of connectivity solutions, specialising in industrial connectors, device connectivity, and network components. With a focus on innovation and reliability, my client seeks tailored client servicing solutions to meet the diverse needs of its industrial clientele worldwide.

Job Description

• Formulate and implement a thorough client service strategy tailored to the Asia region, aligned with the company's broader business objectives
• Evaluate client feedback and current processes to highlight improvement areas, crafting and executing action plans with appropriate resource allocation
• Establish and endorse targets for Asia's client service functions, ensuring their attainment
• Efficiently oversee the client service team to uphold exceptional service standards
• Furnish regular reports on client service performance to senior management, manage escalations, and ensure adherence to pertinent regulations and standards

The Successful Applicant

• About 5 years of Client Servicing experience, including covering a regional portfolio
• Comfortable with an Industrial and Manufacturing environment - to understand implement the respective key client base and service strategies
• Experienced in project management and developing strategic initiatives to highlight crucial pointers for client servicing initiatives and to boost client satisfaction across regional markets

What's on Offer

This is an opportunity to expand your regional portfolio, to join a leading industrial player in developing and executing efficient client servicing strategies.

Contact

Trina Soh (Lic No: R22107139/ EA no: 18C9065)

Quote job ref

JN-032024-6356773

Phone number

+65 6416 9812

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Roles & Responsibilities

Providing services to drive sales and branding for companies who wish to promote their products or services in China markets through video production on various social media (WeChat, Tencent Live Broadcast, and others popular e-commerce websites).

Working with multiple areas of marketing, like research, content, social, and design.

Manage social networking for the latest campaign and brand info on Facebook, Instagram, the company’s website, and any other official digital channels for Chinese companies to promote their products and services for the Asian market.

Requirements

• Degrees in Advertising or relevant
• Able to generate new accounts and exploit business opportunities.
• Familiarity with many aspects of marketing, including market research, content marketing, digital marketing, social media marketing, and design

Job Highlights

• Company event
• Friendly working culture
• Shuttle Bus

Position objective and summary

• This role requires a comprehensive understanding of the oil industry, strong analytical abilities, and a proven track record in trading and product development. The successful candidate will be responsible for managing trading activities, developing trading strategies, optimizing product offerings, and ensuring compliance with regulatory requirements.

Main tasks / activities / responsibilities

Trading Strategy Development:

• Develop and implement effective trading strategies to capitalize on market opportunities and optimize trading performance.
• Analyse market data, supply and demand dynamics, and geopolitical factors to inform trading decisions.
• Monitor market trends and competitor activities to identify emerging trading opportunities and risks.

Trading Operations Management:

• Oversee day-to-day trading operations, including trade execution, position management, and risk monitoring.
• Collaborate with trading team members to execute trades efficiently and ensure compliance with risk limits and trading protocols.
• Manage trading positions and exposure to market volatility, implementing risk management measures to protect profitability.

Market Research and Analysis:

• Conduct market research and analysis to identify trends, opportunities, and threats in the oil market.
• Monitor regulatory developments and industry news to assess their impact on trading strategies and product offerings.
• Utilize quantitative and qualitative analysis techniques to evaluate trading performance and identify areas for improvement.

Risk Management and Compliance:

• Develop and implement risk management strategies to mitigate trading risks and ensure compliance with regulatory requirements.
• Monitor trading positions, margin requirements, and credit exposure to maintain risk within acceptable limits.
• Stay updated on regulatory changes and industry best practices to ensure adherence to compliance standards.

Client Relationship Management:

• Build and maintain relationships with key clients, counterparties, and industry stakeholders.
• Provide market insights and trading recommendations to clients, addressing their needs and objectives.
• Collaborate with sales and relationship management teams to identify opportunities for business growth and client retention.

Job requirements

• Bachelor’s degree in finance, Economics, Business Administration, or a related field. Advanced degree (e.g., MBA) preferred.
• Minimum of 5 years of experience in oil trading, commodity trading, or related roles.
• Proven track record of success in trading operations, product development, and risk management.
• Strong analytical skills and proficiency in quantitative analysis tools and techniques.
• In-depth knowledge of global oil markets, trading strategies, and regulatory requirements.
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively.
• Strong leadership abilities, with experience leading and developing teams.
• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines effectively.

Role Purpose/Mission:

· Drive retail sales in all TR SEA (7 countries: SG, TH, MY, Cambodia, Indonesia, Philippines, Vietnam, 19 POS). Implement all updates as per brand calendar and in line with brand’s directions.

· Define retail strategy per country/ retailer/ POS in coordination with Area Sales Manager TR SEA to align sales target and means to achieve it

· Lead a team of 2 Retail supervisors for SG and TH markets, coordinate directly OSEA (MY, Cambodia, Indonesia, Philippines, Vietnam) markets and a team of 34 BAs across all different markets

· Ensure service excellence across all POS and by grooming the best BA team

· Work closely with Area Sales Director to identify business opportunities in the fast-paced environment

Main Accountabilities:

Retail management

· Define and plan retail strategy based on global and regional priorities via monthly planning

· Work in close collaboration with Area Sales Manager TR SEA to ensure suitable level of stock is available at all POS and to manage Sales target, how to deliver, what tools to use/ activate, growth drivers – to be presented and validated by Area Sales Director

· Put in place BA incentives and mechanism to drive sales within brand guidelines and strategy. Monitor/ Follow-up/ adjust when necessary

· Prepare monthly report with competition analysis, best practice on the market, operators’ activities, key information on the retail trends in the region to be shared during monthly team meeting

· Retail sales and Retail KPI’s follow-up via internal tools (Retail dashboard, CRM Aurora, Art of Perfection tracking, Art of Beauty KPI’s)

· Build strong work relationship and partnership with store management

· Roll-out of CRM regional initiatives with the support of Retail Supervisors

· Be the retail expert for the territory with quarterly presentations to top management (with support of Area Sales Director)

· Handle if any customer complaints/ liaise with Customer service and Clients affair case by case

Brand image and VM

· Work with SDVM team for all store visuals/ theme changeover per store, update planograms accordingly – ensure good implementation is done

· Coordinate with SDVM team and support for store renovation and openings

· Support team with installation report of new fixture

· Responsible for execution of Outposts and animations, VIP events with the support of Retail Supervisors

· Reports all required information and pictures to management.

· Ensure brand image is well respected online and offline

BA Management

· Ensure BA headcount is fulfilled in all locations and high motivation is delivered consistently throughout the year

· Work closely with Education Manager and Retail coach to fill the gaps in Education needs (per market, per BA if needed)

· Acquire brand and product knowledge to be a relay of information to BA’s (on top of Education team)

· Motivate and Care for the team by increasing engagement and loyalty to the brand

· Work closely with Retail supervisors to ensure all key messages are cascaded down to BAs as per brand guidelines

· Ensure Art of Perfection at counter and Art of Beauty in Facial Cabins have clear KPI’s and targets are reached on monthly basis

Main Objectives

- Responsible for La Prairie retail sales in own territory

- Responsible for La Prairie retail excellence in every POS of the territory accountable

- Ensure thorough knowledge and skills of all Bas

- Ensure Bonding with our discerning clients through CRM

Key Interfaces

Internal

- ASD

- Area Manager

- Global TR team

- Education

- SDVM

- Marketing / CRM

- Customer Service

External

- Shop floor managers

- Buyers

- Contractors

- BAs

Knowledge, Skills and Experience

- Passionate business driver with inspiring leadership

- Someone who can build a positive team culture and work in partnership with others

- Independent, self-driven

- Like propose new ideas/ think out of the box

- Strong retail and sales experience, preference for experience in TR

- Understands luxury and its codes

- Structured approach to planning and KPI measuring

- Excellence in retail execution, attention to details in retail environment and in planning

- Cares about the people in the team

- Requires to travel at least 6 trips per year

- Advanced knowledge of MS office

- Fluent in English. Mandarin/ Thai is a plus.

Job Highlights

• Career Growth and Development
• Open & Friendly Environment, Team-oriented Culture, Job Stability
• AWS, Medical, Staff Purchase Discounts

Job Description

To meet its regional expansion plan, an established F&B Group is looking for suitable candidates to fill the following position:

Outlet Trainee Manager

Location: Central

Responsibilities:

• Oversee day to day outlet operations including main job functions ensuring outlet QSC, sales driving, costs managing, performing customer service and cashier duties.
• Provide general management at outlet level including training, supervising and certification of outlet staff.
• Conduct service orientations, on the job training for staff and onboarding.

Requirements:

• Minimum 'O' level & above
• At least 2 years’ experience in F&B retail experience & competent in basic of MS Office
• Ability to converse in both English and Mandarin with Mandarin speaking only staff/ customers to assist their requests and concerns
• Positive attitude & diligent with high energy level to manage in a fast-paced work environment
• Strong initiative leadership qualities to take on additional duties and responsibilities to lead, co-ordinate, manage, improve operations workflow and motivate subordinates
• Good organization, inter-personal and communication skill and patience to guide and use of positive reinforcement skills to correct behaviour
• Customer oriented and pro-active in understanding and meeting customers' needs

Interested candidates are requested to send their CVs to in MS Word Format. It is compulsory to include the following in the CVs:

1) Current & Expected Salary

2) Date of Availability

3) Reason(s) for Leaving current/ previous job

(We regret that only shortlisted candidates will be notified)

Responsibilities:

1. Collaborate with cross-functional teams (i.e., A*STAR Research Institutes, A*STAR Biomedical Research Council (BMRC), A*STAR Science and Engineering Research Council (SERC) and Innovation & Enterprise (I&E), Corporate Group and HQ Procurement) to forecast demand and to identify, execute new and/or existing Demand Aggregation projects in Consumables and Services to achieve cost savings and efficiency.
2. Negotiate contracts, terms, and conditions with suppliers.
3. Managing a list of approved suppliers and perform as functional bridge amongst suppliers as well as internal stakeholders. Evaluate and select suppliers based on performance and quality.
4. Build and maintain strong relationships with key suppliers to ensure a stable supply chain.
5. Coordinating the administrative tasks (i.e., business review meetings, etc) with the suppliers.
6. Preparing and populating monthly reports.
7. Participating and assisting with ad-hoc projects.

Requirements:

1. Degree in any relevant fields with at least more than 5 years relevant experience
2. Experience in biomedical or engineering consumables purchasing is advantages
3. Possess strategic thinking skills and attention to details.
4. Strong team collaboration skills.
5. Adaptability and ability to thrive in a fast-paced environment.
6. Strong analytical and problem-solving skills.
7. Excellent negotiation and communication skills.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

As a Tax Senior Manager, your main objective is to achieve business growth by developing and maintaining strong working relationships with key business decision-makers, informing them of our scope of services and communicating how these services benefit their organizations.

ROLES & RESPONSIBILITIES

A) Taxation Function

· Coordinate timely and accurate tax reporting, filing and overall compliance in the area of direct and indirect taxation. Proactively monitor business, tax and other regional specific opportunities to optimize value for the group

· Handle and support Tax Audits and Other Local Tax issues, including Transfer Pricing

· Manage and coordinate business tax compliance and tax advisory engagements

· Develop budgets, determine resource requirements, and direct/monitor engagements

· Maintain continuous interaction with clients, manage expectations and ensure exceptional client service

· Team with tax professionals in other sub-service lines to provide comprehensive tax services

· Oversee the compliance management process and adapt to challenges in the process

· Participate in managing a compliance group by assisting with forecasting future compliance work, delegating work effectively, and resolving related issues

B) Treasury Function

• Manage legal entities treasury matters, in coordination with Group treasury policy. Support corporate initiatives in this area

• Responsible for All treasury related: Forwarding/ Hedging, Loan, Bank Sufficient balance in alignment with Group Treasury Policies

C) Accounting & Report Function

• Ensure timely and accurate accounting and reporting for both statutory and group reporting purposes, interacting with the board of directors, corporate departments and the Business Units

• Be responsible for accounting and month-end closing period (monthly, quarterly, yearly)

• Manage and supervise all accounting activities including daily accounting transactions, payments, book closing and ensure controls on correctness and accuracy. Being the company representative in working with internal & external audit firms and other relevant third parties

• Monitor the work of subordinate accountants. Performing work related to accounting, checking, reviewing accounting from the accounting section (revenue, expenses, inventory, debt, bank,)

• Prepare and keep accounting records and balance sheets of the company in accordance with current regulations

• Maintain the filing system in safe condition and compliance with accounting

• Proactive balance sheet oversight and ownership. Coordinate timely reconciliation and identification of risks and opportunities either process or business plan related

D) Risk Management

· Advise management on the integration of risk management into business operations and their roles in making it work

· Advise on the allocation of accountability for risks, controls, and tasks

· Advise management and the Board on the interpretation of risk management information

· Provide appropriate risk management status and performance information to the Board Audit and Risk Committee

· Act as an advisor and mentor to management on risk management matters

Requirements & Skills

· Bachelor’s degree in Finance/Accountancy/Accounting/Finance Management/Business/Economics, or equivalent

· Minimum 6 years of Thailand business tax experience

· Experience in Finance, Accounting, and Internal Audit

· Risk management in Multinational Enterprise with a diversified business investment portfolio would be an added advantage

· Ability to assess and evaluate risk, plus implement solutions, and think objectively

· Minimum 2 years of working experience in the Power and Utilities industry

· Minimum 6years of relevant working experience in the Thailand office is a MUST

· Understanding and knowledge of compliance framework, laws, regulations, and risk management principles in both Singapore and Thailand context

· Spoke & written in the Thai language is a MUST, Thailand being our Headquarters

· Able to travel to Thailand and other Regional office

Logistics Operations Manager Job Description

Responsibilities:

• Pick-up Operations:Develop and implement efficient pick-up routes that consider factors like traffic patterns, merchant locations, and parcel volume.
  Negotiate pick-up schedules with merchants to ensure timely and efficient collection.
  Monitor driver performance using GPS tracking and ensure adherence to pick-up procedures and safety protocols.
  Manage communication between drivers, merchants, and the logistics team regarding pick-up schedules and any potential issues.
  
• Delivery Operations:Oversee last-mile delivery routes, considering factors like customer locations, delivery time windows, and parcel size/weight.
  Implement efficient delivery strategies, such as route optimization software, to minimize delivery times and fuel costs.
  Track delivery progress in real-time using GPS technology and address any delivery exceptions promptly.
  Manage proof-of-delivery processes to ensure accurate and secure delivery completion.
  
• Customer Service Management:Lead a team of customer service representatives who handle delivery inquiries and complaints.
  Develop and implement customer service protocols to ensure prompt and professional resolution of customer concerns.
  Analyze customer feedback to identify trends and areas for improvement in the logistics process.
  Escalate unresolved customer issues to the appropriate departments and ensure timely follow-up.
  
• Performance Management:Set clear performance goals for the logistics team, aligned with company objectives.
  Conduct regular performance reviews to provide feedback and coaching to team members.
  Implement training programs to improve the skills and knowledge of the logistics team.
  Track and analyze key performance indicators (KPIs) such as on-time delivery rates, first attempt delivery success rates, and customer satisfaction scores.
  Utilize data analysis to identify areas for improvement and implement process changes to increase efficiency and effectiveness.
  

Education & Qualifications:

• A bachelor's degree is preferred, but relevant experience in logistics operations management can be a strong substitute.
• Certifications in areas like warehouse management, transportation management, or Six Sigma can be beneficial.
• Experience with logistics management software is a plus, with familiarity with specific software programs used by the company being ideal.

Additional Considerations:

• The ability to handle pressure and work effectively in a fast-paced environment.
• Strong decision-making and problem-solving skills to address unexpected challenges in the logistics process.
• Excellent time management and organizational skills to prioritize tasks and meet deadlines.
• The ability to manage multiple tasks simultaneously and effectively delegate responsibilities to the logistics team.
• A strong understanding of safety regulations in the logistics industry and a commitment to creating a safe working environment.

Project Engineer Responsibilities:

• Preparing, scheduling, coordinating, and monitoring of assigned engineering projects.
• Formulating project parameters and assigning responsibilities to the most capable employees and monitoring the project team.
• Interacting with clients, interpreting their needs and requirements, and representing them in the field.
• Performing quality control tasks on budgets, schedules, plans, and personnel performance and reporting on the project's status.
• Cooperating and communicating with the project manager and other project participants and collaborating with senior engineers to create more efficient project methods and to maintain the project's profitability.
• Reviewing the engineering tasks and initiating the necessary corrective actions.
• Developing specifications for the project's needed equipment.
• Creating frameworks to measure the project's metrics and data collection.
• Establishing field test methods and methods for monitoring the quality of those tests.
• Ensuring the project's compliance with the applicable codes, practices, policies, performance standards, and specifications.

Project Engineer Requirements:

• A Bachelor's degree in engineering or a related field.
• A valid engineering license.
• 4 or more years' field and project planning experience.
• Excellent computer literacy and knowledge of design and visualization software.
• The ability to work with multiple discipline projects.
• Excellent project management and supervision skills.
• Excellent organizational, time management, leadership, and decision-making skills.
• Strong written and verbal communication skills.
• Knowledge of applicable codes, policies, standards, and best practices.

Job Description

· Identify unique olfactive ideas, collaborate with perfumers, and partner with clients to develop them into successful freshness systems for Fabric Care category.

· Gain, defend, and revitalize business by crafting an olfactive vision for brands/ fabric care category at the local or regional level, producing innovative fragrance solutions wining with consumers for the key Southeast Asia market (Thailand, Philippines, Indonesia, Vietnam)

· Lead the creation and development process of active and proactive projects.

· Manage and execute multiple complex briefs, developing fragrances with multi-sites and selecting fragrances in accordance with the provided guidelines.

· Define and prioritize fragrances for testing, coordinating with Consumer Marketing Insights, and translating the results into olfactory guidelines for perfumers.

· Able to lead qualitative research work on the ground.

Business Development:

· Collaborate with the Sales Team to manage fragrance development, ensuring alignment proactively and reactively with client briefs and supporting Sales efforts through presentations and brand servicing in the Southeast Asia market.

· Work closely with the Sales Team to identify, assess, and capitalize on business opportunities within the Southeast Asia market.

· Gain, defend, and revitalize business by creating an olfactive vision for brands/categories at the local or regional level, generating innovative fragrance solutions tailored for the Southeast Asia market.

Strategic Planning:

· Identify and execute proactive business opportunities within the Southeast Asia market, leading international key projects and initiatives.

· Evaluate and build up fragrance collections, ensuring successful utilization and promotion for generating sales in the Southeast Asia region.

Collaboration and Guidance:

· Act as a solid partner for perfumers, providing guidance in their development processes specific to the Southeast Asia market.

· Participate regularly in experts' panels across categories in the Southeast Asia market, recommending submissions aligned with brief parameters.

Market Knowledge and Trends:

· Develop in-depth market knowledge in various product categories within the Southeast Asia market.

· Detect olfactive trends and category needs based on marketing insights specific to the Southeast Asia market, translating them into tangible fragrance solutions.

Category Strategy Participation:

· Contribute to the definition and execution of fragrance category strategies within the Southeast Asia market, collaborating across functions such as Marketing, Consumer Insight, perfumers, and the Sales Team.

QUALIFICATIONS:

· Minimum 10 years of experience in fragrance development within the Southeast Asia market.

· This position's level is determined by the number of years, complexity, importance of assigned customers, product categories, and a successful track record within the Southeast Asia region.

· Demonstrated strong track record in developing winning fragrances tailored for the Southeast Asia market.

KEY COMPETENCIES:

· Proven ability to manage both proactive and reactive fragrance development within the Southeast Asia market.

· Strong business acumen and strategic thinking for identifying and executing business opportunities within the Southeast Asia region.

· Collaborate effectively with the Sales Team, demonstrating excellent communication skills.

· Excellent communication skills to guide and collaborate effectively with perfumers and other cross-functional teams in the Southeast Asia market.

· In-depth knowledge of Southeast Asia market trends and the ability to translate them into innovative fragrance solutions.

· Have a good understanding to work with different cultures globally.

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Preferably 3 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Responsibilities:

1. Assist in preparing customers financial spread sheets in Credit Lens, financial analysis
2. Assist in reviewing customers financial spread sheets and financial analysis and provide constructive comments to ensure compliance and risk addressing.
3. Promotes inter-department/branch cross-selling of products and networking.
4. Assist in exploring for new opportunities and tracking new projects in MENA countries and refer to CIB Head for necessary action.
5. Attend business calls with RMs and prepare call reports.
6. Liaise with operations department to ensure seamless implementation of customers transactions
7. Assist RMs in preparation of KYC package (including preparing the KYC/CIS/CRS forms and updating Database and collecting the necessary documentation) preparation for new customers and reviews.
8. Assist RMs in new customer onboarding and account opening process, transaction and legal documentation.
9. Preparation of any internal reports.
10. Support RMs as required, in execution of transactions (trade, syndicated loans etc.).
11. Assist CIB Head/RMs in preparation for Budget.
12. Provide a backup for RMs during their absence.
13. Comply with all the internal policies and procedures as well as the relevant laws and regulations.

Requirements:

• Possess a degree in Finance / Accountancy / Business Administration or related fields
• 5 years of relevant working experience
• Sound knowledge in banking products
• Good credit and marketing skills

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Job Description

• Demonstrates a comprehensive understanding of the Hospitality sector, staying attuned to market trends and securing new reservations sales against competitors.
• Manages forecast versus actual reservation sales data, oversees Reservations administration, and implements enhanced procedures.
• Controls the team's annual operating budget, reviews staff roster, and guides the Reservations team in executing operational tasks.
• Proactively communicates rates, monitors call volume, and collaborates on Revenue Management strategies. Corresponds with clients to grow account share and builds loyalty.
• Empowers Reservations Officers to resolve client issues promptly, participates in key meetings, and provides guidelines for a Reservations orientation program.
• Exhibits effective leadership, fosters teamwork, and ensures a robust training system for Reservations staff, contributing to overall succession planning.

Job Requirements

• 3-5 years of Hotel Reservations experience at the hotel property or corporate level, along with 1-2 years of supervisory experience as a Team Lead.
• Highly advantageous attributes include a strong understanding of hotel distribution systems, effective communication skills under challenging circumstances, and a diploma/basic degree in Hospitality Management, Business, or equivalent qualifications.
• The candidate should exhibit excellent written and verbal communication, problem-solving abilities, and a strong customer service orientation.
• High ethical standards, self-motivation, and a commitment to instilling a positive and caring workplace culture are also key attributes.