Total 55 student affairs director job vacancies in Others category in d16 upper east coast bedok eastwood kew drive

• Supervising, mentoring and managing a small group of managers
• Maintaining relationships with clients, partners and other stakeholders
• Managing the profits and losses of the organization or a specific division
• Developing goals and initiatives to direct the company’s course
• Guiding managers on implementing company initiatives and policies
• Evaluating company processes and procedures to solve issues within them
• Ensuring business operations are implemented based on established procedures
• Maintaining regulatory records and paperwork

ACCOUNTABILITIES:

Execute the day-to-day administrative work processes for the successful delivery of centralized customer- centric services to SIMGE learners.

1. Student Services: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners.
2. Performance Management: Carry out the services provided by Student Services team to achieve departmental outcome.
3. Continuous Improvement and Innovation: Provide inputs or suggestions to improvements on systems and processes to improve the efficiency and effectiveness of Student Services department.
4. Quality Control: Execute work processes to ensure that SIM GE student interactions are responded to in accordance with policies, procedures and regulatory requirements.

JOB REQUIREMENTS:

• Diploma holders
• At least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting
• Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
• Bilingual with good command of spoken and written English
• Working knowledge of Microsoft Office software
• Excellent interpersonal, communication and presentation skills
• Good organizational skills
• Ability to engage effectively with people of diverse background
• A team player who can work with academic staff and administrative support personnel
• Result-oriented
• Resourceful
• Able to work independently and as a member of multiple and varied teams

Accountabilities:
1. Learner-Centered Service Delivery: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners. Support the Supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learners.
2. Leadership: Provide guidance to team members to perform their duties effectively and efficiently.
3. Performance Management: Conduct monthly analysis of the team's student interactions through the monthly scorecard; provide training and coaching to team members to improve performance if required.
4. Budgeting and Resource Allocation: Provide inputs for the annual budget of Student Services department.
5. Continuous Improvement and Innovation: Plan, review and supervise improvements on systems and processes to improve the efficiency and effectiveness of Student Services department.
6. Quality Control: Implement check procedure and monitors to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements. Support and coordinate audits on Student Services department.

Job Requirements:
Academic Education and Work Experience:
1. Preferably degree with at least 3 - 6 years of relevant work experience, including in a supervisory position, within a customer-focused environment, preferably in an education setting
2. Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
3. Bilingual with good command of spoken and written English
4. Working knowledge of Microsoft Office software

Skills:
1. Excellent interpersonal, communication and presentation skills
2. Good planning and organisational skills
3. Ability to engage effectively with people of diverse background 4. A team player who is able to work with academic staff and administrative support personnel

Personal Attributes:
1. Result-oriented
2. Resourceful
3. Able to work independently and as a member of multiple and varied teams

(2-years contract)

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

Singapore University of Social Sciences (SUSS) administers full-time and part-time undergraduate degree and graduate programmes.

SUSS Student Life (under Student SUcceSS Centre) aims to create an enabling culture that empowers students to maximize their personal potential. This is realized by supporting students to strengthen their well-being, and helping students develop their unique potential to contribute actively to SUSS and the wider community. SUSS Student Life also organises and implements student leadership, onboarding, inclusion and well-being programmes for the personal and professional development of students.

The successful candidate will be a key member of the Special Education Needs (SEN) project team that will review various systems, processes and programmes that support Special Needs students. The candidate will also curate curriculum to enhance capacity of SUSS to provide support to Special Needs students.

What You Will Be Doing

• Develop an inclusive framework to guide curriculum for students and staff.
• Design programmes or courses for SUSS students and external partners with special needs.
• Design and deliver workshops to enhance SUSS staff's capacity to support SEN students.
• Conduct workshops for employers to develop skills in hiring and managing SEN students.
• Work with instructors to integrate inclusive practices into curriculum.
• Partner with organisations to identify training needs and explore collaborations.
• Create learning communities for staff and students to share ideas and best practices.
• Establish indicators to measure programme impact.
• Review feedback from participants and industry partners to enhance programmes.
• Collaborate with internal and external stakeholders to coordinate programmes and initiatives.
• Support various functions and events across Student Success Centre offices.
• Attend professional training and development relevant to the role.
• Assist with additional tasks and participate in university-wide activities as assigned by immediate supervisor.

Job Requirements

We are looking for individuals who possess a background in developing Special Needs Curriculum, have a strong ability to lead the development and implementation of programmes, are able to forge strong partnerships and are committed to the preparation and development of students. Candidates should be intellectually nimble; have an eye for detail as well as collaborative possibilities; and the ability to tackle challenging situations with finesse and determination. A strong passion for people development is also expected. Having a good understanding of the special needs ecosystem is a plus.

• Degree holder with at least 5 years of professional experience.
• Experience in special needs curriculum development.
• Team player, with strong communication, interpersonal, analytical and presentation skills.
• Able to work independently with a strong eye for detail.
• Strong coordination, administrative and organisational skills.
• Intellectually inquisitive; with a good awareness of current and global affairs.
• Proficient in Microsoft Office applications.
• Able to travel as required.
• Excellent written and verbal communication skills.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Role- Director

Salary - $10000-$14400 per month

Position Overview:
The Director of IT sales and services will lead the strategy and execution of staffing solutions, driving business growth and ensuring client satisfaction. He will play a crucial role in driving the growth of our IT staffing services. He will be responsible for identifying new business opportunities, building and maintaining client relationships, and achieving sales targets.

Key Responsibilities:

1. Develop and implement strategic plans for IT staff augmentation services.
2. Build and maintain strong relationships with key clients, stakeholders and potential clients.
3. Oversee recruitment processes to ensure high-quality talent acquisition.
4. Analyze market trends to identify new business opportunities and acquire new clients through networking and attending industry events.
5. Prepare and present proposals, pitches, and contracts tailored to client requirements.
6. Work closely with recruitment teams to ensure alignment on client needs and service delivery.
7. Monitor performance metrics and adjust strategies to achieve targets.
8. Lead, mentor, and manage a team of business development and recruitment professionals.
9. Ensure compliance with industry regulations and company policies.
10. Monitor and report on sales performance metrics, adjusting strategies as needed to meet targets.

Qualifications:

• Master’s degree in Business, Marketing, or a related field.
• 10-12 years of experience in business development, sales, or account management, preferably in IT staffing or recruitment.
• Strong understanding of the IT staffing industry and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Proven track record of achieving sales targets and driving business growth.
• Proficiency in CRM software and Microsoft Office Suite.

Must be fine with 24x7 support for critical requirements

• Supervising, mentoring and managing a small group of managers
• Maintaining relationships with clients, partners and other stakeholders
• Managing the profits and losses of the organization or a specific division
• Developing goals and initiatives to direct the company’s course
• Guiding managers on implementing company initiatives and policies
• Evaluating company processes and procedures to solve issues within them
• Ensuring business operations are implemented based on established procedures
• Maintaining regulatory records and paperwork

You will be part of the University's Office of Admissions, to provide support during student's admission exercises:

Responsibilities:

• Provide administrative support for interviews including scheduling, maintaining of interview files, verification of applicant documents, contacting candidates, and responding to interview-related inquiries
• Provide logistical support to interviewers, including preparing of materials
• Coordinate and manage student helpers
• Provide logistics support for campus visits and admissions events
• Respond to emails, phone calls, and in-person inquiries related to Admissions, when required
• Carry out other duties as assigned

Requirements:

• Possess a recognized Degree certificate
• Working experience in a business development/admissions role will be preferred but not compulsory
• Possess the ability to work independently and handle multiple tasks
• Possess strong communication and interpersonal skills
• Be resourceful, driven, independent and yet a good team player
• Able to work on Saturdays

You will be part of the University's Office of Admissions, to provide support during student's admission exercises:

Responsibilities:

• Respond to emails, phone calls, and in-person inquiries related to Admissions
• Manage scheduled phone calls through Novocall System
• Coordinate and schedule appointments with inquirer
• Attend to walk-in enquiries, and re-direct to other Admissions Officers if needed
• Maintain high standards of customer service and adhere to communication procedures and standard operating guidelines
• Assist in updating frequently asked questions (FAQ) for email enquiries
• Provide logistics support for campus visits and admissions events
• Carry out other duties as assigned

Requirements:

• Possess at least Diploma certificate
• 2 - 3 years of customer service experience and/or education industry
• Good communication and interpersonal skills
• Meticulous and organized
• Confident and able to work independently
• 5 days’ work per week

Lasertec Corporation provides various inspection and measurement solutions based on its expertise in applied optical technologies. Guided by the corporate philosophy of “Inventing for your success, inventing for the future”, our specialisation is in semiconductor-related inspection systems, and we strive to achieve further growth in the semiconductor industry where innovations keep driving market growth, by developing perfectly fit products to meet customer needs ahead of others.

As a subsidiary, Lasertec Singapore supports our customers’ needs with maintenance service for the mask inspection machines.

We are currently seeking someone to hold the leadership position of Managing Director for the Company.

In this role, your responsibilities are to:

· Develop business plans and strategies.

· Make informed and timely decisions.

· Manage finances, forecast revenue, and maintain cost controls.

· Lead and motivate team of managers and executives.

· Facilitate clear and effective communication within the organization and with external stakeholders.

· Identify and mitigate risks to the organization. Develop and implement risk management strategies.

· Make informed and timely decisions based on data, analysis and strategic objectives.

This role requires you to have:

· Bachelor’s/master’s degree in business management/administration/engineering or a related field.

· Minimum of 10 years of professional experience in the related field, with at least 5 years in a leadership role.

· Proficiency in Japanese, both written and spoken, to communicate effectively with counterparts in Japan.

· Strong understanding of business operations.

· Excellent leadership, communications and interpersonal skills with the ability to motivate and develop a team of professionals.

· Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

· Experience in developing and implementing business strategies.

• Supervising, mentoring and managing a small group of managers
• Maintaining relationships with clients, partners and other stakeholders
• Managing the profits and losses of the organization or a specific division
• Developing goals and initiatives to direct the company’s course
• Guiding managers on implementing company initiatives and policies
• Evaluating company processes and procedures to solve issues within them
• Ensuring business operations are implemented based on established procedures
• Maintaining regulatory records and paperwork

We are seeking a seasoned and strategic Construction Project Director to lead and oversee complex construction projects from inception to completion. This role requires a visionary leader with extensive construction management experience, financial acumen, and a deep commitment to quality and safety.

The Construction Project Director will play a pivotal role in driving project success, collaborating with cross-functional teams, and ensuring that each project meets or exceeds expectations on time and within budget.

Job Responsibilities

• Direct and oversee all aspects of project planning, from initial budgeting and scheduling to implementation and completion, ensuring projects are delivered on time, within scope, and on budget.
• Provide strategic leadership and foster a culture of collaboration across multidisciplinary teams, including contractors, engineers, and subcontractors, to achieve project goals while maintaining a high-performance work environment.
• Identify potential project risks and proactively develop solutions, ensuring safety and compliance with industry regulations and standards, while minimizing delays and cost overruns.
• Manage project budgets rigorously by tracking expenses, negotiating contracts, and controlling costs to maximize profitability without compromising quality or safety
• Act as the primary point of contact for stakeholders, providing regular project updates, addressing concerns promptly, and ensuring transparent, effective communication throughout the project lifecycle
• Ensure that all work meets the highest standards of quality, safety, and regulatory compliance by conducting regular site inspections, reviewing plans, and verifying that all requirements are met.
• Build and maintain strong relationships with clients by ensuring their vision and requirements are met, creating a foundation for repeat business and client satisfaction.

Requirements

• Degree in Civil/Structural Engineering, Construction Management, or equivalent
• Minimum 10 years of relevant experience in building works, with a preference for HDB experience
• Proven ability to manage teams and meet project timelines
• Strong crisis management skills
• Excellent communication skills and a team player

We are seeking a seasoned and strategic Construction Project Director to lead and oversee complex construction projects from inception to completion. This role requires a visionary leader with extensive construction management experience, financial acumen, and a deep commitment to quality and safety.

The Construction Project Director will play a pivotal role in driving project success, collaborating with cross-functional teams, and ensuring that each project meets or exceeds expectations on time and within budget.

Job Responsibilities

• Direct and oversee all aspects of project planning, from initial budgeting and scheduling to implementation and completion, ensuring projects are delivered on time, within scope, and on budget.
• Provide strategic leadership and foster a culture of collaboration across multidisciplinary teams, including contractors, engineers, and subcontractors, to achieve project goals while maintaining a high-performance work environment.
• Identify potential project risks and proactively develop solutions, ensuring safety and compliance with industry regulations and standards, while minimizing delays and cost overruns.
• Manage project budgets rigorously by tracking expenses, negotiating contracts, and controlling costs to maximize profitability without compromising quality or safety
• Act as the primary point of contact for stakeholders, providing regular project updates, addressing concerns promptly, and ensuring transparent, effective communication throughout the project lifecycle
• Ensure that all work meets the highest standards of quality, safety, and regulatory compliance by conducting regular site inspections, reviewing plans, and verifying that all requirements are met.
• Build and maintain strong relationships with clients by ensuring their vision and requirements are met, creating a foundation for repeat business and client satisfaction.

Requirements

• Degree in Civil/Structural Engineering, Construction Management, or equivalent
• Minimum 10 years of relevant experience in building works, with a preference for HDB experience
• Proven ability to manage teams and meet project timelines
• Strong crisis management skills
• Excellent communication skills and a team player

We are seeking a seasoned and strategic Construction Project Director to lead and oversee complex construction projects from inception to completion. This role requires a visionary leader with extensive construction management experience, financial acumen, and a deep commitment to quality and safety.

The Construction Project Director will play a pivotal role in driving project success, collaborating with cross-functional teams, and ensuring that each project meets or exceeds expectations on time and within budget.

Job Responsibilities

• Direct and oversee all aspects of project planning, from initial budgeting and scheduling to implementation and completion, ensuring projects are delivered on time, within scope, and on budget.
• Provide strategic leadership and foster a culture of collaboration across multidisciplinary teams, including contractors, engineers, and subcontractors, to achieve project goals while maintaining a high-performance work environment.
• Identify potential project risks and proactively develop solutions, ensuring safety and compliance with industry regulations and standards, while minimizing delays and cost overruns.
• Manage project budgets rigorously by tracking expenses, negotiating contracts, and controlling costs to maximize profitability without compromising quality or safety
• Act as the primary point of contact for stakeholders, providing regular project updates, addressing concerns promptly, and ensuring transparent, effective communication throughout the project lifecycle
• Ensure that all work meets the highest standards of quality, safety, and regulatory compliance by conducting regular site inspections, reviewing plans, and verifying that all requirements are met.
• Build and maintain strong relationships with clients by ensuring their vision and requirements are met, creating a foundation for repeat business and client satisfaction.

Requirements

• Degree in Civil/Structural Engineering, Construction Management, or equivalent
• Minimum 10 years of relevant experience in building works, with a preference for HDB experience
• Proven ability to manage teams and meet project timelines
• Strong crisis management skills
• Excellent communication skills and a team player

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

To work with Student Admissions (SA) Manager to manage matters pertaining to admissions of students, challenge examination (CEX) waiver, credit recognition, student admission systems and IT projects.

What You Will Be Doing

• To assist the SA Manager to develop and maintain an effective system for the planning of all administrative operations within the department.
• To assist the SA Manager to structure and maintain the department so as to facilitate effective performance by department staff through optimum delegation and clearly established individual responsibilities and objectives.
• To ensure department staff perform their work effectively towards meeting the established objectives.
• To assess and monitor work in progress and assess work performance of staff towards meeting the established objectives.
• To manage the application and admission process, including processing of applications, course offers, and appeals for programmes.
• To manage the process of verifying applicants’ academic data with MOE, local polytechnics and autonomous universities.
• To manage the acceptance of offer process for all selected applicants.
• To manage the course fee payment of new students.
• To monitor accurate and up-to-date statistics on admissions.
• To prepare management reports on student admissions data and analysis on admission trend.
• To assist in preparation of any adhoc statistics request by internal or external stakeholders.
• To assist in the review of policies and procedures pertaining to student admissions.
• To develop and maintain an effective and efficient system for application and admission, CEX waiver and credit recognition.
• To review admission systems regularly to incorporate new policies and requirements.
• To liaise with Campus IT Services department on all admissions and related system enhancements and IT projects.
• To assist with University-wide activities as necessary or assigned (e.g. graduation, invigilation, orientation, open house, etc.)
• To assist with other tasks, duties as necessary or assigned

Job Requirements

• Proficient with Microsoft Office.
• A good team player with good interpersonal and communication skills.
• Pleasant disposition with good customer service skills.
• Mature, meticulous and possess a high level of discretion and integrity.
• Bilingual with good command of written and spoken English and Chinese will be an advantage as incumbent will be required to communication with international students from China.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful, and able to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• Some supervisory working experience would be favourable
• An eye for detail

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

This General Manager is responsible for ensuring that global exports business and local business unit operations move towards consistent and profitable direction to achieve all short-term and long-term financial and operational goals at the same time building strategic relationship to strongly influence partners and the senior management team members.

As Regional Sales Capability Director, the person will be responsible for driving the continuous improvement and growth of key Sales Fundamentals across URC Affiliates. This strategic role consults, enables, and implements robust sales capabilities that align with the company’s growth objectives.

Requirements:

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• At least 10 years experience in a management function in both Exports, Sales and Marketing fields with strong FMCG (fast moving consumer goods) experience.
• Strong understanding of sales fundamentals, including sales strategy, key account management, RTM models, and distributor management.
• Demonstrated multi-cultural management experience

• Supervising, mentoring and managing a small group of managers
• Maintaining relationships with clients, partners and other stakeholders
• Managing the profits and losses of the organization or a specific division
• Developing goals and initiatives to direct the company’s course
• Guiding managers on implementing company initiatives and policies
• Evaluating company processes and procedures to solve issues within them
• Ensuring business operations are implemented based on established procedures
• Maintaining regulatory records and paperwork

- Permanent part-time position.

- Weekdays, Mondays - Fridays, 11 am - 5 pm (Lunch break 1 pm - 2 pm) Daily required:5 working hours, a 1-hour meal break.

- Reports directly to the Senior Operations Manager.

- All matters pertaining to Students Affairs.

- Strictly requires a strong command of the English language.

- $20 to $22/Hour with CPF benefits.

- Permanent Full time, Half load position. 22 working hours per week.

- Work Schedule (1 hour lunch break daily)

• Mondays 11am - 5pm
• Tuesdays 11am - 5pm
• Wednesdays 11am - 4pm
• Thursdays 11am - 4pm
• Fridays 11am - 4pm

- Reports directly to the Senior Operations Manager.

- All matters pertaining to Students Affairs.

- Strictly requires a strong command of the English language.

- $2000/Month

• Supervising, mentoring and managing a small group of managers
• Maintaining relationships with clients, partners and other stakeholders
• Managing the profits and losses of the organization or a specific division
• Developing goals and initiatives to direct the company’s course
• Guiding managers on implementing company initiatives and policies
• Evaluating company processes and procedures to solve issues within them
• Ensuring business operations are implemented based on established procedures
• Maintaining regulatory records and paperwork

- Permanent part-time position.

- Weekdays, Mondays - Fridays, 11 am - 5 pm (Lunch break 1 pm - 2 pm) Daily required working hours, a 1-hour meal break.

- Reports directly to the Senior Operations Manager.

- All matters of Student Affairs.

- Strictly requires a strong command of the English language.

- $15 - $17/Hour with CPF benefits.

Job Description:

• Responsible for the facilitation of projects from planning to delivery by ensuring accurate preparation and execution of all project activities in accordance with both company and statutory requirements
• Manage scheduling and programming including labour and resources to ensure projects meet time, cost, safety and quality objectives
• Strategically plan and execute risk identification and change management
• Chair WSH committee and attend site meetings with relevant internal stakeholders to ensure regular reporting and effective communication of project information
• Lead and manage all staff on-site, ensuring proper execution of project operations to meet objectives and targets
• Establish and implement controls to ensure that safe work procedures and environmental control measures are implemented at the work site
• Monitor, control and coordinate site works with the operations team as well as contractors
• Develop and maintain good working relationships with external stakeholders, including clients, consultants and contractors

Job Requirements:

• Degree in Management or its equivalent
• Minimum 5 years relevant working experience
• Able to manage teams well and meet project timelines

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences,and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.
The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (30%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch pointsthat are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially forchallenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (30%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduceincomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (30%)

• Support the Manager and work with IT department to implement and ensure a smooth transition to a new course evaluation platform.
• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Perform administrator duties to maintain the new platform and manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (10%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Job Description

The Student Services (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

• Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at the Student Services counter are attended to and resolved within the Service Level Agreement.
• Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
• Maintain the Student Portal and ensuring information are up to date.
• Provide administrative support (i.e., stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
• Assist with University-wide activities support.

Job Requirements

• Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
• Preferably bilingual in English and Mandarin as the incumbent is required to respond to queries in Mandarin for our Chinese programmes.
• At least 1 year working experience.
• Call centre experience will be an advantage.
• Mature, meticulous and possesses a high level of discretion and integrity.
• Good communication and interpersonal skills.
• Able to commit in overtime work (up to 9.30pm) when required and during Peak periods of the University calendar.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

In this newly created role where you will be a part of the global HR organization, you are part of the HR leadership team and will play a pivotal role in the HR transformation journey to elevate the HR function, with a primary focus on driving TDCX's compensation and benefits strategy across the group.

You will be responsible for aligning the HR and total rewards strategy with overall company goals, ensuring employee satisfaction, productivity, fairness, and competitiveness in our total rewards strategy in order to attract and retain talent.

What is your mission?

• Spearhead the enterprise total reward strategy and policy which includes salary structures, bonuses, incentives, recognition and employee benefits programs.
• Partner with HR and business to integrate compensation and benefits into the TDCX performance management system. This could include developing and implementing performance appraisal guidelines and merit increase recommendations.
• Develop and manage organizational design process, including structure, span of control, job creation, evaluation, and job matrix.
• Conduct market analysis to determine the optimum compensation structure for all job levels and role types in the organization.
• Advise key business leaders on strategic planning, recommending solutions adapted to regional needs while maintaining global standards.
• Lead the benefits design/renewal process, and negotiation with external vendors.
• Maintain regular contact with regional and country-level HR leadership to identify overall total rewards-related needs.
• Ensure compliance with statutory and legislative regulations on salary and benefits requirements.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a bachelor’s degree in HR or related fields.
• Have a minimum of 10+ years' experience in developing and implementing total rewards/ HR programs.
• Strong HR leadership skills, ideally in the compensation and benefits function.
• Proven capacity to influence and manage stakeholders effectively.
• Excellent analytical skills and attention to detail.
• Demonstrates adaptability in a fast-paced atmosphere and ability to operate under pressure to fulfill project deadlines.
• Ability to adapt in a fast-paced environment and able to work under pressure to meet project timelines.
• Innovative individual with strong business acumen towards compensation and benefits strategies.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.