Total 19 contract manager job vacancies in Quality Assurance / Control category in singapore central

• Supervise and oversee junior team members and review their work product
• Review and draft compliance documents, frameworks and templates, covering all aspects of regulatory compliance
• Analysing and summarising MAS publications and regulatory updates
• Develop training programs, with opportunities to provide training to clients
• Other ad-hoc duties as required

We are seeking an experienced and highly motivated Healthcare Quality Manager to join our dynamic team to oversee and enhance the quality standards across our clinical and operational processes. This role offers a unique opportunity to work closely directly with the CEO and top-level management and contribute to the company's strategic vision within the healthcare industry. This role will be responsible for ensuring compliance with healthcare regulations, improving patient care outcomes, and optimising operational efficiency. The ideal candidate will bring a strong background in healthcare quality management, a passion for continuous improvement, and the ability to drive initiatives that ensure the highest standards of care.

• Develop, implement, and maintain quality assurance programs tailored to the clinical and hospital environment.
• Collaborate with clinical teams, operational managers, and leadership to identify areas for improvement and implement evidence-based solutions.
• Conduct thorough audits, inspections, and evaluations to ensure clinical processes adhere to regulatory standards (e.g., Joint Commission, CMS).
• Analyse clinical data and operational metrics for trends and performance anomalies, driving quality improvements in patient safety and care outcomes.
• Ensure the quality and efficiency of clinical operations, working closely with relevant teams to align with industry standards and patient care goals.
• Provide detailed reports and direct feedback to executive leadership regarding quality metrics and clinical outcomes.
• Oversee and audit clinical and operational quality, ensuring that all procedures meet healthcare regulations, standards, and internal policies.
• Develop, implement, and monitor quality assurance and improvement plans across all departments.
• Ensure compliance with all regulatory bodies (e.g., JCI, Ministry of Health) and maintain up-to-date knowledge of relevant regulations.
• Lead the organisation in accreditation and certification processes, including preparation and follow-up on assessments.
• Collect, analyse, and present quality performance data, providing actionable insights to drive continuous improvement.
• Implement and track key quality performance indicators (KPIs) for both clinical outcomes and operational efficiency.
• Facilitate training programs to ensure staff understand and adhere to quality standards and best practices.
• Foster a culture of safety, quality, and compliance throughout the organisation.
• Conduct regular internal audits to monitor compliance with internal and external standards and recommend corrective actions where needed.
• Stay updated on industry trends and best practices in healthcare quality management to continuously refine and improve processes.

• A minimum of 6 years of proven experience in clinical operations and quality management, or similar role in the healthcare sector.

• Strong knowledge of QA methodologies, tools, and regulatory standards applicable to healthcare.
• Experience designing, implementing, and managing quality assurance programs in compliance with healthcare regulations.
• Excellent communication skills with the ability to work collaboratively with healthcare professionals and influence decisions at a senior management level.
• Strong analytical skills with a focus on data-driven decision making in clinical operations.
• Familiarity with regulatory bodies such as the Joint Commission, CMS, and other healthcare compliance standards.
• In-depth knowledge of healthcare regulations, quality standards, and accreditation processes.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable recommendations.
• Excellent interpersonal and communication skills, with the ability to work collaboratively across teams.
• Certification in Healthcare Quality (e.g., CPHQ, Lean Six Sigma, or equivalent) is preferred.
• Strong project management skills with the ability to lead initiatives from conception to completion.
• Familiarity with quality improvement methodologies (e.g., Plan-Do-Study-Act, Lean, Six Sigma).

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Established in 2017, QCP is one of the first digital asset trading firms in Singapore, with a vision to partner the next generation of investors to unlock institutional opportunities in digital assets.

QCP brings to clients deep expertise gained from thriving through multiple market cycles. A global market maker in digital asset derivatives with a vast network of liquidity providers and counterparties, we are shaping the future of digital asset markets through greater access and efficiency.

We offer a range of tailored derivatives and spot trading as well as structured solutions to institutional, professional and accredited investors. We also provide 24/7 liquidity across various markets in partnership with various exchanges and platforms.

QCP is headquartered in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance teams.

Our in-house publications track the constantly evolving state of digital assets and markets, and can be accessed on our Telegram (t.me/QCPbroadcast), website (qcpgroup.com), Twitter (@qcpgroup) and LinkedIn.

Responsibilities:

• Recognize and identify risk control points to compliance processes, including AML-CFT risk ratings, KYC onboarding, ongoing screening and maintenance of customer business relationships, and transaction monitoring
• Implementation of testing frameworks to provide assurance that compliance processes are adequately robust and are being carried out in line with the company’s policies
• Working with the Regional Head of Compliance to identify and map the current compliance operational processes against regulatory requirements across multiple jurisdictions
• Independently assess and recommend enhancements, reviews, recalibration of system parameters with justification and documentations
• Preparation and monitoring of key risk indicators for presentation to management, following up with remediation(s) and/or process improvement initiatives
• Keeping abreast of regulatory changes, new regulations, and internal policy changes to further identify new key risk areas.
• Handle periodic internal and external audit requests, serving as the single point of contact and bridging the audit team with respective local MLROs
• Manage group-wide exercises and coordinating with the relevant stakeholders on items such as enterprise-wide risk assessment, business continuity testing and technology risk management
• Assist the Regional Head of Compliance in the preparation and ownership of group-level AML-CFT frameworks and processes
• Serve as the liaison point for RFIs from counterparties and financial institutions, assisting with investigations and preparation of responses on an ongoing basis

• Deep knowledge of the end-to-end compliance process, governance, and risk controls
• Minimum 5-7 years of experience within a bank with coverage in Financial Markets products
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Strong written and verbal communication and interpersonal skills
• Advanced analytical skills and cognitive process
• Ability to both work independently and collaborate with team members
• Excellent project management and organizational skills and capability to handle multiple projects and portfolios
• Indomitable attitude and strong desire to succeed
• ACAMS, ICA certification, and/or formal legal training mandatory, web3/crypto compliance knowledge will be a huge plus

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

• Remuneration Package: Up to $10,000 + AWS + Variable Bonus
• Location: West, Walking Distance from MRT Station
• Business Travel: ~35% to Asia Regions

Are you a seasoned quality assurance professional with a passion for excellence and innovation? Our client, a reputable company in the consumer care manufacturing industry, is seeking a dynamic individual for this great opportunity.

Key Responsibilities

• Drive Compliance and Quality Standards: Influence and persuade senior site and sales heads to ensure adherence to top-tier quality systems, mitigating risks associated with non-compliance and subpar quality.
• Global Coordination: Collaborate closely with Group Quality to maintain a unified global approach to quality, providing consistent and comprehensive documentation across various regions.
• Customer Satisfaction: Enhance quality performance by monitoring key indicators on customer complaints, ensuring exceptional customer service while staying competitive in the market.
• Problem-Solving Expertise: Tackle complex challenges involving diverse and critical information, requiring keen recognition and resolution skills.
• Autonomous Decision-Making: Make independent business decisions that significantly impact different manufacturing sites and the overall business.
• Training and Coaching: Provide expert training and coaching to Sales and Site teams on quality and customer-related needs.

Requirements

• Educational Background: Degree in Chemistry.
• Extensive Experience: Minimum of 10 years of experience in Quality, preferably with a background in consumer care or chemical downstream manufacturing industries and experience overseeing Asian regions.
• Product and Market Insight: In-depth understanding of the company’s products and market trends.
• Regulatory Knowledge: Thorough knowledge of QA systems, GMPs, and regulatory requirements, including familiarity with guidelines such as ICH, FDA, EMA, and MHRA.

Interested candidates, please forward your CVs in MS Word format to [email protected].

Reg No. R1983718

Triton AI Pte Ltd

License No. 21C0661

• Location: International Business Park (IBP)
• Business travel requirement: ~35% to Asia regions
• Salary: $8,000 - $10,000 commensurate with experience

Role Overview

As a key member of the Group Quality Leadership team, the Regional Quality Manager supports manufacturing and non-manufacturing sites on quality matters across the Asia Pacific region.

Job Responsibilities

• Influence and persuade senior site and sales heads to ensure compliance with required quality standards and mitigate risks from non-compliance.
• Coordinate with Group Quality for a unified global quality approach and consistent documentation.
• Stay updated on new customer quality requirements, identify gaps in current practices, and help sites close these gaps through planning and best practices.
• Communicate complex quality information in a user-friendly way.
• Monitor quality performance using indicators and data analysis to improve customer service and competitiveness.
• Identify and solve complex quality problems, provide advice in critical situations, and handle product recalls.
• Make significant business decisions independently that impact multiple sites and overall business performance.
• Provide training and coaching on quality and customer-related needs.
• Represent the company on quality committees and regional trade associations.
• Support sales with quality discussions and meet with main or potential customers in the region.

Knowledge, Skills, and Abilities

• Degree in Chemistry
• Minimum 10 years of experience in Quality.
• Preferably comes with consumer care background and proven experience overseeing the regions (Asia).
• In-depth understanding of the company’s products and market trends.
• Thorough knowledge of QA systems, GMPs, and regulatory requirements.
• Familiarity with guidelines such as ICH, FDA, EMA, MHRA.
• Ability to plan multiple activities with competing priorities.
• Commercial insight to evaluate processes for commercial benefits.
• High level of interpersonal skills.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Key Role

• Support the Team Lead in conducting compliance assurance testing on 1LOD/2LOD AML/CFT controls on a regular basis or as required.
• Adopt and adapt the Group’s testing methodologies in carrying out the reviews
• Independently design and develop review programs for effective execution
• Identify AML/CFT compliance related risks, escalate and provide suitable recommendation for findings detected
• Document and perform record-keeping for reviews conducted
• Prepare case summary reports and presentation deck for management reporting
• Support AML/CFT compliance activities and take part in assigned projects on an ad-hoc basis
• Be the main liaison for Compliance for all internal and external AML Compliance related audit engagements
• Stay abreast of regulatory developments and best practices within the region
• Prepare training materials and conduct trainings, if required

Other function(s)

• Assist the Team Lead in carrying out any assigned duty relating to compliance;

Carry out any other projects or work as and when directed by the Head Group Compliance, Singapore from time to time.   

• 9-months maternity contract
• Up to $3,000 + Transport Allowances $220 + Shift Allowances $500
• Permanent Day Shift: 7.15 am to 7.15 pm (Shift Pattern 3 2 2)
• Work Location: Jurong Island
• Fresh graduate (Diploma/Degree) with internship experience in a laboratory environment added advantage!

Overview of the Role:

• Conduct accurate test analysis in accordance with test methods for the approval and rejection of finished products.

Purpose of the Role:

• Inspect and perform test analysis on finished products to support the batch approval and rejection process.
• Record results of test analysis following site QA good documentation practices.
• Perform test analysis on non-routine samples such as retests, customer complaints, or rejects.
• Prepare chemical reagents used in the lab and maintain proper housekeeping, including washing glassware and cleaning work areas and equipment.
• Monitor and record the inventory levels of chemicals and glassware and inform the QC Manager for replenishment.
• Coordinate and send samples to external labs for additional testing (e.g., microbial analysis, heavy metals).
• Undertake ad-hoc projects related to shelf-life studies and statistical tests, typically lasting 3-4 months.
• Complete assigned tasks according to site QSHE requirements with minimal supervision.
• Conduct laboratory investigations when out-of-spec results are obtained.
• Communicate any abnormalities to the Quality Manager as appropriate.
• Cover duties of colleagues in their absence.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Monthly Salary: Up to $3,700
• Contract Duration: 9 Months
• Shift: 12 Hours Day Shift
• Location: Jurong Island

Responsibilities:

• Conduct and analyze tests on finished products to support batch approval and rejection processes.
• Accurately record test analysis results following QA good documentation practices.
• Perform test analyses on non-routine samples, including retests, customer complaints, or rejections.
• Prepare chemical reagents used in the lab and maintain proper housekeeping (washing glassware, cleaning work areas, and equipment).
• Monitor and record inventory levels of chemicals and glassware, informing the QC Manager for replenishments as needed.
• Coordinate and send samples to external labs for additional testing (e.g., microbial analysis and heavy metals).

Requirements:

• Diploma/Degree in Chemistry with chemistry lab testing internship experience (Entry Level).
• Willingness to work a 12-hour day shift.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Do you want to play a central role in delivering our baggage handling systems to airport projects and logistics system all around the world?

Take  this opportunity to become Test Manager for global airport and logistics system projects.

You will have a key role in ensuring that our state-of-the-art baggage handling and logistics systems are handed over to our customers in the quality that they expect. You will be working with multi-disciplinary teams and interacting with team members ranging wide in nationalities globally.

Ensuring the quality of our systems

As a Test Manager, you will be involved from the beginning of our projects. You will be an active member of the project management team of the project that you are working for, and from the very beginning of the project your focus will be on quality, validation of requirements, and commissioning strategy. Furthermore, you will be involved in decisions on how and when mechanical, electrical and software components will be tested. We will train you in our products and processes as well as in our test and commissioning strategies.

You will:

• Create an overall Integrated Test Plan (ITP) for the project.
• Decide on a decommissioning and commissioning strategy.
• Work together with the Project Manager and the Technical Project Manager on risk management, to ensure that the right balance is found with regard to what to test.
• Contribute to the schedule, budget, resource plan and site management plan.
• Review test cases from all internal stakeholders as well as from suppliers.
• Organise Factory Acceptance Testing (FAT), both on emulators and on physical test loops.
• Lead the test and validation process on sites where we commission our systems.
• Communicate with our clients regarding the progress of testing.
• Perform acceptance testing together with the people from the airport.
• Lead the process of requirement management.
• Work in our head office but also on site at the place of installation, for a longer period.

Project Management Skills

We see a Test Manager as a Project Manager with focus on testing, validation, and quality. You will operate in large and complex projects, where you cooperate and communicate with many stakeholders across the organisation. You are robust, structured, and flexible; you have a keen cultural awareness and enjoy having a dynamic workday where you put your great collaboration skills to use. Furthermore, you:

• See yourself as a Project Manager or you have the ambition to go in that direction.
• Have good communication skills, both verbally and in writing (English).
• Enjoy working in other countries for longer periods of time.
• Understand software development processes.
• Know how to multitask and prioritise your tasks.
• Are proactive and constructive in your approach to your assignments and in your teamwork with stakeholders from different cultures and with different personalities.
• Know your way around IT systems..

About Us 

Refract Technologies is a family of 60+ members and growing. We are engineers, game producers, artists and entrepreneurs, all with deep passion and experience in the gaming and technology industries. We’re here as veterans from the likes of Electronic Arts, Ubisoft, Unity, IGG, Gumi, XII Braves, Creative Technologies & more. 

Our vision is to extend human experience beyond reality through innovations in gaming and entertainment. We are game changers. 

The Role 

As a Junior QA Tester at Refract Technologies, you’ll hop, skip and jump hand in hand with our Applied Tech and Product teams to ensure products in the AXIS portfolio work as intended. 

This role will see you at the forefront of testing various software and hardware for bugs and ensuring that they are communicated clearly to the development teams. You’ll work with our Quality Assurance team to write and execute test cases, alongside maintaining databases and preparing reports. 

If detail is your middle name, and you aren’t afraid to get physical (it is motion capture software, after all) - we’d love to speak with you! 

For this role, we're open to reviewing candidates pursuing internships, or a 6 month contract role.

What You’ll Be Doing 

• Test software or game products using method and tools established by Senior/Lead QA 

• Execute all test plans established by Senior/Lead QA in timely manner. 

• Verify software or game products based on the expected results or design requirements. 

• Create and maintain test cases based on product requirements. 

• Create defects (bugs) with concise reproduction steps and accurate observations. 

• Track bugs and follow up until they are resolved. 

• Send out and document test reports on all the relevant communication medium. 

• Complete QA tasks from Senior/Lead QA in timely manner. 

• Participate in exploratory and debugging tests to isolate issues or steps to reproduce. 

• Create QA documentation related to guides and method. 

• Participate in providing qualitative feedback to software or games products. 

Skills and Experience Required 

• Strong communicator, able to relay precise information in a succinct yet detailed manner 

• Able to sustain periods of physical activity. 

• Able to work and make decisions independently. 

• Proficiency with common productivity tools - G-Suite, Office etc. 

• High level of information organisation and documentation 

Significant Add-Ons 

• An inherent interest in gaming, technology - especially in VR/MR/AR. 

• Previously educated in similar field. 
• An interest in sports and fitness is highly preferred.

Responsibilities:

• Focus on EASA and CAAS main changes under Direction of ARU Quality Manager to update when necessary.
• Perform internal audits as per internal audit schedule in accordance AS9110C and P-145 requirements
• Support external audits, (Civil Aviation Authorities, customers and Certification bodies)
• Manage and update Quality procedures in the Quality Management System.
• Conducts trainings on quality subjects to staff to enhance understanding of subject as per training plan
• Ensure internal production quarantine item are managed timely and accurately
• Validate the qualification of new test equipment, Qualification of New Repair Capability & Qualification of New Test Bench
• Supporting India MRO Project Phase

Requirements:

• Min. Degree/ Diploma in Quality, Quality Management, Engineering or Equivalent
• Experienced in Avionics Workshop Maintenance Environment/ Electronics Workshop / Mechanical Workshop
• Experienced in Quality Auditing
• Experienced in Procedural and Process developments
• Knowledge in: AS9110C (ARU) & PART-145 (ARU)

Other Information:

• Working location: Changi
• Working hours: Monday - Friday, 9am - 6pm
• Company transport provided at designated MRT stations
• 1 Year Contract position

Reports to
Audit & Project Manager 

Responsibilities are mainly ensuring the right level of internal control and driving process improvement within LFCS and L Beauty.

Coordinate Internal Control self-assessment and action plan implementation

• Execute and coordinate yearly LVMH Internal Control self-assessment campaign. Review supporting documents submitted by process owners, challenge declarations/ratings, and perform substantive tests to validate the accuracy of the process owners’ self-assessments.
• Identify main control gaps, formulate pragmatic, practical solutions and recommendations.
• Work with the process owners to design action plans to address the gaps identified effectively. Actively support local teams during implementation phases.
• Follow-up on the action plans and provide a clear picture of the progress and status for clear reporting and/or presenting to Management

Drive processes continuous improvement initiatives and advocate internal control good practices

• Actively participate in drafting, developing, and implementing standard operating procedures to ensure compliance with LVMH policies and local laws (if applicable), strengthen internal controls, and promote standardization of processes.
• Conduct analysis and testing of potential risk areas and provided recommendations to ensure adequate controls were in place to mitigate risks.
• Draft internal control newsletters, assist or conduct trainings/webinars on internal control-related topics and processes, or to introduce new LVMH guidelines or revisions of SOPs.

Lead internal control projects and other initiatives

• Plan and coordinate internal control projects (e.g., Business Continuity Plan, Crisis Management, Anti Money Laundering procedures, etc.). Monitor progress and prepare status reports for Management.
• Actively contribute to process continuous improvement initiatives (e.g., automation of financial processes).

Partner with stakeholders to establish sound practices and effective controls

• Review and improve business process SOPs, ensuring consistency with LVMH Internal Control standards and guidelines, and identify and propose modifications or updates, if needed.
• Provide recommendations on effective and efficient procedures and controls for new business processes.
• Perform routine checks as the independent reviewer of business processes to ensure the continuous operating effectiveness of key controls.

The role holder is responsible for the delivery and operation of the regulatory framework for Currencycloud’s APAC business, ensuring that the company observes all relevant local and international Regulatory requirements, as well as ensuring the business is well positioned to onboard and transact with APAC customers in target segments.

The role holder is part of the compliance team for the APAC region, working alongside the APAC Compliance Director. While the Compliance Director is responsible for the delivery and operation of the Compliance framework for Currencycloud’s APAC business, ensuring that the company observes all relevant local and international Anti-money-laundering, Financial Crime and Transaction Monitoring requirements, the focus for the APAC Senior Manager - Regulatory is to own and manage all matters relating to Currencycloud’s status as a company regulated to provide financial services in a number of jurisdictions within the APAC region. As well as this, alongside the APAC Compliance Director, the APAC Senior Manager – Regulatory will ensure the business is well positioned to onboard and transact with APAC customers in target segments from a regulatory perspective.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The successful incumbent will be part of a group of individuals who will assist and support the wider Risk & Compliance framework within the Asia cluster, actively ensuring timely compliance with external and internal regulations to actively control and manage operational, regulatory, and reputational risks.

Part of your scope will include:

• Project Lead for a robust but proportionate structured Ongoing Client Screening Programme
• Project Lead for a KYC Remediation Programme for client serviced entities in Singapore and Hong Kong

Additionally, you will be required to collaborate and provide assistance and support for the
implementation of projects undertaken by the Risk & Compliance Team. This includes providing timely reports on projects to ensure necessary stakeholders are kept informed, actively participating in alignments with the Risk & Compliance initiatives and acting as POC for assigned projects.

You are expected to support on all aspects of regulatory and compliance requirements, stay informed of regulatory developments on the prevention of Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT), assessing potential impact on the Company’s existing policies and procedures and implementing changes and enhancements to the Company’s internal control environment and risk framework to ensure compliance with regulatory and group standards.

In carrying out your role, you may be required to get involved in the following:

• Developing and executing a robust but proportionate structured Compliance Monitoring Programme
• Promoting and supporting an effective Compliance culture, through:

1. Identifying, monitoring and reporting regulatory risk within the business. To facilitate this all
2. regulation and guidance that is applicable to the entity must be recognised and documented.
3. Changes in regulation must also be identified and analysed in a timely manner;
4. Ensuring that applicable Compliance policies and procedures are kept up to date for changes in regulations and in regulatory expectations and that management and staff are kept apprised of such changes;
5. Keeping in close contact with the business and senior management, in order to be able to identify and advise on any compliance issues in a proactive and timely manner, ideally at the “embryonic phase” of business development;
6. Providing regulatory advice and guidance to the First Line (both client-specific and in respect of broader business initiatives) to ensure that regulatory compliance is maintained;
7. Assisting the operational areas to identify and embed key compliance related controls, including policies and procedures. Providing guidance on the proper application and interpretation of laws, regulations and policies applicable;
8. Reporting to the Board, GRC and other relevant stakeholders on a periodic basis and advising them of key regulatory risks emerging within the business in a formal context through the
9. production of Management Information ("MI"), KRIs or other standard reports;
10. Escalating, managing and reporting significant legislative breaches in an independent and
11. appropriate manner; and
12. Running training sessions on compliance-related matters to improve compliance awareness amongst First Line staff; and
13. Participating, as agreed, in Group and Local governance and oversight forums – e.g.
14. Acceptance, Continuation and Exit Committee (ACE), Country Risk & Compliance Committee (CRACC) etc.

As part of the overseas department team, you play an essential part in the overseas customer service team to ensure that our customer service agents are equipped with the necessary skills and knowledge to deliver a high quality of service to our clients. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter with critical thinking to achieve after sales success. This candidate will help us drive up customer service quality audit excellency by going far and beyond, delivering the best possible value and service to our customers.

Responsibilities of a Quality Assurance Analyst (AU/PH) but are not limited to:

• Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails and chats on Zendesk, Social Media, Lazada, Shopee & Amazon
• Analyse data and prepare weekly reports on quality assurance findings, identifying areas for improvement.
• Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards
• Collaborate with the CS team leaders to identify opportunities for process improvements and training needs through weekly calibration sessions
• Assist in any additional ad-hoc duties

•  Minimum 1 – 2 years of experience in Customer Service with experience in delivering training and performing quality assurance
• Proficiency in using Zendesk or equivalent CRM, quality assurance tools, and Microsoft Office Suite (Excel, Word & PowerPoint).
• Attentive to details
• Ability to pick up new skills promptly and proactively
• Excellent communication and interpersonal skills with the ability to liaise with stakeholders across various teams.
• Strong understanding of business needs with a customer-first mindset
• Independent and enjoy working in a fast-paced environment

Digital Asset Custody, globally, without compromise.

Zodia Custody is a FCA, CBI and CSSF registered Virtual Asset Service Provider (VASP), offering Digital Asset Custody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank, Northern Trust and SBI Digital Asset Holdings based in the UK, Europe, Hong Kong, Australia, Singapore and Japan.

 We have ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.

Zodia Custody is an institution-first digital asset custodian that does not compromise on its control standards. We are regulation first in everything we do.  Within the Risk & Compliance departments, we are at the forefront of innovation and alongside our colleagues are engaged in safely developing Business Services to support the fast-structuring crypto-industry.  

The Risk and Compliance Teams are responsible for allowing the business to scale sustainably, whether it involves new markets, products, blockchains and more. Our Teams are involved in end to end processes to mitigate risks, including financial crime risks, and identification of areas of control weakness. We work directly with the business as key partners in driving control improvement.

 The teams are also responsible for identifying any gaps or weaknesses in Zodia’s adherence to applicable laws, regulations, rules and standards of self-regulatory organisations. Risk & Compliance play a key role in in ensuring key business processes help to manage risks enabling our businesses to continuously improve its risk management processes.

You’ll have the opportunity to work with both the Risk and Compliance teams, which are core teams to Zodia Custody’s success. You will help Zodia Custody in its mission to enable Digital Assets, without compromise.

What you'll be helping us with:

• Making sure Zodia Custody is compliant with risk frameworks, is continually improving these frameworks and is fostering a culture of assessment, challenge and monitoring  
• Continuing to expand, enhance and evolve our company-wide control landscape to meet regulatory expectations and deliver best in class services to our customers
• Scale the business to new markets and products

You'll spend your time:

• Challenging existing processes to ensure we are performing controls in line with and/or exceeding industry standards
• Assessing new products, clients, crypto assets/blockchains and geographies
• Executing design and operating effectiveness control tests to ensure that we have full, accurate picture of the effectiveness of the Zodia Custody-wide control landscape;
• Making recommendations to improve control effectiveness and/or identify where new controls are required;
• Identifying and monitoring risk exposure, as well as collaborating with other departments to develop and implement strategies to mitigate risk.
• Performing 'deep dives' (assurance reviews) on specific risks and/or across a series of related controls to make sure we have the correct control coverage in place and they are operating effectively.
• Managing and fostering positive relationships with key stakeholders across the three lines of defense

Above all, we are looking for people that are excited about helping Zodia Custody scale in a compliant, thoughtful and controlled way.

Key Stakeholders

• Chief Risk Officer
• MLRO/Chief Compliance Officer
• Head of Financial Crime Compliance
• Chief Security Officer
• Operations & Technology
• Regional and Country Heads

 You should apply if:

• You have at least 4 years experience working in a banking, or professional services firm in a risk function or a risk-focused compliance role in the second line of defense.
• You have a good understanding of industry control standards and practices;
• You have experience working in Digital Assets or else a strong passion for working in Digital Assets
• You are hands-on and great at execution;
• You're a self-starter and autonomous, able to make prioritisation decisions;
• You're a team player and collaborate well with other people;
• You're able to facilitate discussions and influence others to gather meaningful feedback and support on your work;
• You have experience managing multiple deadlines through to completion and have excellent attention to detail;
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing.

We offer a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• 30 days annual leave
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

4e Exchange is a leading global financial derivatives trading platform that offers diverse financial trading services and products. We are seeking an experienced Internal Control Manager to join our team. As the Internal Control Manager, you will be responsible for developing and implementing effective internal control systems and procedures to ensure compliance with regulations and mitigate risks. You will collaborate with different departments to identify control gaps and implement remedial measures. With advanced technological support and industry expertise, 4e Exchange provides users with comprehensive trading solutions for fiat and digital assets.

Responsibilities:

• Plan, manage and execute internal audits of business operations to identify risks, evaluate the effectiveness of controls, and assess the accuracy of financial reporting.
• Review and assess the effectiveness of internal controls, including financial, operational, and compliance risks and controls related to key business processes.
• Develop and maintain the company's internal audit policies, procedures, and standards.
• Assist in the preparation of audit reports and participate in presenting audit findings to senior management and the Board of Directors.
• Monitor the implementation of remediation plans identified in audit reports and ensure they are addressed in a timely and effective manner.
• Work closely with other departments to ensure that all audit-related issues are addressed and resolved in an appropriate manner.
• Stay up-to-date with industry standards and best practices in internal auditing and incorporate them into the company's audit program.

岗位职责：

• 负责牵头公司所有业务线及各部门相关内控制度制定、更新和推动实施；
• 与公司各业务部门沟通合作，负责流程优化需求收集，协助实施部门流程、系统、岗位职责和相关产品的持续迭代改进；
• 识别高风险领域，进行内控例行及专项评价、穿行测试，并出具相关报告；
• 对内控缺陷进行专项分析，并跟踪内控缺陷的整改；
• 负责流程优化知识、方法的推广和培训；
• 负责领导交办的其他工作事项。

• Bachelor's degree in Accounting, Finance, or related field required.
• Minimum of 5 years of experience in internal audit, preferably in the financial services industry such as Securities, Exchanges, Payment related firms etc.
• Strong knowledge of internal audit practices and techniques, risk management, and regulatory compliance.
• Experience in identifying risks, evaluating the adequacy of controls, and recommending process improvements.
• Strong analytical and problem-solving skills with an attention to detail.
• Ability to prioritize multiple tasks and manage time effectively.
• Professional certification such as CIA, CPA, CISA or similar preferred.

岗位要求：

• 4年以上内控相关工作经验，其中须有3年或以上证券公司、交易所、支付公司相关业务的深入内控实操经验；
• 持内控内审相关资质证书CIA、CPA、CISA为佳；
• 为人作风正派、正直，守纪律，守底线；
• 对互联网企业的管理模式和企业文化有良好的认知和思考，能够高效的对接开展内控工作及落地，擅长内控体系建设、业务风险识别；

• Supervise and oversee junior team members and review their work product
• Review and draft compliance documents, frameworks and templates, covering all aspects of regulatory compliance
• Analysing and summarising MAS publications and regulatory updates
• Develop training programs, with opportunities to provide training to clients
• Other ad-hoc duties as required

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Supplier Quality Engineering Manager located in Kallang, Singapore.  

Here is a glimpse of what you'll do:

• Collects and understands external and internal customers’ expectations or feedback on supplier quality, and cooperates with other top management personnel in formulating and establishing company policies, operating procedures, innovation plans, and goals for supplier quality.

• Analyzes, evaluates and presents information concerning factors related to suppliers and components such as new regulations, cost of quality, suppliers’ risks, supplier’s performance, and proposals to other members of management team.

• Cooperate with material or purchasing team to establish the supplier quality requirements and agreements.

• Lead SQE team to evaluate, develop, and monitor suppliers and components to ensure they comply with Flex requirements and customer requirements on safety, quality, capability, delivery, environment, society regulation, etc.

• Lead SQE team to measure and track suppliers’ performance and to drive problem solving and continuous improvement.

• Establish and maintain the supplier quality management process and tools, and train SQEs and all peers to ensure compliance of the supplier quality process.

• Commit cross-functional support and form good relationships with internal and external customers in order to maintain a strong support system in the organization, to achieve customer satisfaction and to comply with regulatory requirements

Here are some of our preferred skills:

• Typically requires a bachelor’s degree in related field.

• Typically requires 8 years of experience, and 3 years of managerial experience.

• Internal or external Auditor certificate for ISO 9001 is a must. Lean Six Sigma Green Belt or Black Belt certificates are preferred.

• Able to travel and audit suppliers’ process.

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Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).