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Job Objectives
To support in the performance of Quality Assurance and Engineering functions such as performing quality inspections, QMS, support customer complaints and supplier feedback, to ensure that the products produced meet quality standards required to minimise quality costs and maximise customer satisfaction whilst ensuring that procedures and processes are adhered to.
Job Description
· Manage all quality-related issues within the manufacturing team (e.g. internal, supplier, customer and customer warranty).
· Identify root cause and instigate permanent corrective actions for product quality issues.
· Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards.
· Carry out product and process auditing.
· Ensure control plans and associated documentation are implemented effectively and maintained.
· Monitor and report on quality-related key performance indicators including scrap monitoring and rework levels.
· Stop production in the event of manufacture of unacceptable goods/processes.
· Ensure compliance and assist with adherence to the Quality Management System (ISO9001).
· Write product inspection procedures.
· Undertake special projects as required.
· Assist with training of quality awareness.
· Report on Key Performance Indicators (KPIs) to adhere to process and prevent occurrence of any non-conformity relating to product, process or system.
· Assist with first off sample approvals.
· Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis.
· Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements.
· Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis).
· Manage the Supplier Key Performance Indicators (KPIs).
· Manage and coordinate customer PPM (Parts per Million), supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators.
· Keep up with current and developing manufacturing and engineering trends that concern product quality.
· Contribute to continuous improvement activities.
· Quality control of work by appropriate reviews.
· Support and lead process improvement activities.
· Support Engineering with new product development with quality planning, risk evaluation, and validation.
· Review, change and approve manufacturing procedures; test method validations; Quality Inspection plans and Process run sheets.
· Write reports and present progress at project meetings and to clients.
· Conduct benchmarking studies to determine best practices/designs and future trends.
· Plan projects or subtasks so they may be tracked and presented.
· Attend various meetings and action/communicate instructions.
· Produce written reports and make presentations.
· Undertake continuous training and development.
· Perform root cause analysis and resolve problems.
· Assist on other tasks as may be required by the QA Manager.
· Lead and/or support groups of technicians and engineers.
· Provide guidance to other team members.
· Train both team and broader organisation members.
· Authorized to generate inspection report and pertinent documents.
· Authorized to reject products during inspection and issue nonconforming material report.
· Authorized to release QA documents with prior approval from the QA Manager
Job requirements
· Relevant manufacturing/engineering degree preferred.
· At least 2 years’ experience in Quality Assurance/Quality Control inspections and testing in semiconductor or electronic manufacturing.
· Experience of dealing with customers and suppliers.
· Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA), Problem Solving Technique.
· Knowledge is Quality Management System (ISO9001).
