Total 17 human resource executive job vacancies in Quality Assurance / Control category in d12 balestier serangoon toa payoh

• Perform rigorous quality checks and controls to ensure food products are safe and compliant with health and safety standards.
• Testing food samples in both Chemistry and Microbiology
• Work closely with team members and suppliers including QA, FoodTech, Engineers and relevant teams to enhance product quality and safety.
• Conduct sampling, food audits and inspection at suppliers’ sites according to company guidelines and checklists.
• Prepare reports and follow up on action plans arising from audits or inspections.
• Stay updated on the latest trends and scientific advancements in food technology and nutrition.
• Evaluate and verify product compliance against set specifications, including nutritional content, appearance, taste, texture, odor, colour standards etc.
• Perform ad-hoc tasks as assigned.

Job Requirements:

• Bachelor’s degree in Food Science and Technology, Food Nutrition, or a related field.
• Strong understanding of food and laboratory testing, including Chemistry and Microbiology.
• Knowledge of Halal, Kosher, HACCP, FSSC, and ISO procedures is an advantage.
• Preferably 2 years of relevant working experience.
• Strong communication skills for interacting with cross-functional teams, vendors, and potentially clients.

Other Information:

• This is a contract position for up to 6 months, with the possibility of extension.
• Working Hours: 8:30 AM to 6:00 PM, Monday to Friday.
• Work Location: Joo Koon.

The Executive will manage the following areas:

1. Clinical Audits

1.1.1 Unplanned Admission Review

1.1.2 Mortality Review

1.1.3 Fall Prevention Audit

1.1.4 Medication Safety Audit

1.1.5 Hip Fracture Audit

1.1.6 Subacute Review

1.1.7 HPO Compliance Audit

1.1.8 Safe Management Audit

• Conduct checks and audits to ensure that clinical practices meet statutory requirements set by MOH, as well as to identify strengths and weaknesses, to plan and improve our delivery of care.
• Plan and facilitate various audit parameters and checklists.
• Work with various clinical departments within the clinical cluster to build audit and quality into daily.
• Provide regular feedback to clinical teams based on audit findings.
• Conduct random audits and checks on clinical practice.
• Keep track of audits of all clinical departments.
• Identify areas for improvement through red flags in clinical indicators, audits, and incident Management.
• Oversee and manage the reporting and review of adverse events, medication errors, unplanned admissions, pressure injuries and serious reportable events and mortality including preparation and submission of reports.
• Oversee and manage the PATIENT SAFETY CULTURE SURVEY
• Any other duties assigned by Head of Department

Requirements

• Able to start within short notice
• Degree in Medicine/Nursing/Allied Health or other healthcare related field from a recognised institution is preferred.
• Minimium 3 year's experience in related job scope in healthcare is preferred.
• Good communication skills, both oral and written.
• Strong Knowledge in Microsoft Word, Excel and Powerpoint.
• Good people management skills.

· Oversee food preparation method and maintain a consistent standard of products with compliance to SOP at all times

· Monitor and follow up on Central Kitchen’s overall hygiene standards, repairs & maintenance and food security issues

· Responsible for enforcing all hygiene all hygiene/health/safety rules and regulations (in Central Kitchen) in accordance to ISO22000:2018 standards and SFA

· Ensure all storage products (raw, semi and finished) are stored at correct storage conditions, properly labelled and are in FIFO & FEFO system

· Supervise & control storage conditions and truck delivery temperature to all outlets according to Food Safety requirements

· Investigate/handle any complaints regarding our products from outlets or customers

· Conduct food safety & food hygiene meetings and training as and when required

· Supervise stewarding in their daily upkeep of crockery and kitchen cleanliness

· Maintain ISO22000:2018 manual, documents and files by updating and upkeeping of all records

· Any other duties assigned by superior

· Diploma in Food Science with 1-2 years of relevant experience in Central Kitchen Management

Responsibilities:

• Inspect incoming raw/packaging materials and product labels to ensure they meet standard specifications.
• Conduct checks on the production line for compliance with Good Manufacturing Practices (GMP), including in-process items and finished products, ensuring adherence to Standard Operating Procedures (SOP) and product specifications.
• Generate weekly QC reports.
• Work closely with the production team to ensure quality products are produced.
• Ensure products adhere to and comply with food regulations.
• Report non-conformances to superiors or the person-in-charge for investigation and corrective action.
• Verify product labels before printing.
• Support in managing retention samples.
• Assist in pest control management.
• Maintain documentation and records.
• Identify opportunities for process improvement and quality enhancement.
• Perform any other related duties as assigned by superiors.

Requirements:

• Minimum 1 year of relevant working experience preferred.
• Capable of working as part of a team as well as independently with minimal supervision.
• Possesses good interpersonal skills, analytical skills, self-motivation, and meticulous attention to detail.

• REVIEW, ISSUE & APPROVAL OF BATCH MANUFACTURING RECORDS
• CONDUCTS GMP TRAINING TO PRODUCTION OPERATORS
• ASSIST AUDITORS DURING EXTERNAL AUDITS
• REVIEW OF SOP/MASTER BATCH RECORDS/SPECIFICATIONS/LABORATORY METHODS & GMP RELATED DOCUMENTS AS PER REGULATORY FILINGS
• COMMUNICATION WITH PRODUCTION ON UPDATES
• MANAGEMENT OF CHANGE CONTROLS AS QUALITY CO-ORDINATOR, RESPONSIBLE FOR REVIEW OF CHANGES, QUALITY ASSESSMENT, TRACKING FOR COMPLETION AND CLOSURE OF CHANGE CONTROLS
• HANDLES PROCESS AND SYSTEM DEVIATION (DEVIATION INVESTIGATION, REPORT WRITING AND CAPA IMPLEMENTATION TRACKING)
• DOCUMENT CONTROL SUCH AS SOP, MANUAL, FORMS, VALIDATION DOCUMENTS, ETC (CREATION, MONITORING, CONTROL, REVIEW, RETRIEVAL AND DISPOSAL
• PREPARATION OF ANNUAL PRODUCT REVIEW
• CONDUCT SELF-INSPECTION OF FACILITIES, OPERATIONS AND PROCEDURES TO ASSURE CONFORMANCE WITH GMP AND RELATED REGULATORY REQUIREMENTS
• QUALIFICATION, APPROVAL AND AUDIT OF SUPPLIERS OF RAW & PACKING MATERIALS, CONTRACT MANUFACTURERS AND CONTRACT TESTING LABORATORIES TO ASSURE THAT THEY CAN SUPPLY PRODUCT THAT MEET ESTABLISHED REQUIREMENTS
• ENSURE SAFE WORKING BY PRACTISING AND COMMUNICATING SAFETY
• CHECKING AND SIGNING OF PRODUCT LABELS
• VALIDATION AND QUALIFICATION: MUST HAVE EXPERIENCE OF HANDLING DESIGN/INSTALLATION/PERFORMANCE QUALIFICATIONS FOR FACILITY AND EQUIPMENT
• VERIFICATION OF IMPORTED GOODS - CHECKING OF PACKAGING AGAINST APPROVED ARTWORK AND DOWNLOADING OF TEMPERATURE RECORDS
• QUALITY RISK ASSESSMENT AND ANALYSIS
• HANDLES CUSTOMERS'COMPLAINTS
• TRENDING: DATA COLLECTION AND STATISTICAL ANALYSIS
• FULFILLS THE ROLES OF THE MICROBIOLOGIST IN THE ABSENCE OF THE ASSIGNED AND ASSISTS IN MICROBIOLOGICAL VALIDATION
• PARTICIPATING IN STABILITY STUDIES (MONITORING AND STORAGE OF SAMPLES)

Job Summary:

• Industry: Healthcare
• Working location: Kent Ridge

Job Responsibilities:

• Leads quality improvement initiatives and spearheads innovation projects, identifying areas for enhancement and implementing best practices.
• Assists in managing the day-to-day operations of the department, ensuring high standards of patient care and staff performance
• Analyzes data and prepares reports on quality metrics and innovation outcomes.
• Conducts training on quality improvement, new technologies, and innovative care practices, including facilitating quality improvement workshops.
• Ensures compliance with healthcare regulations and organizational policies. Supports Nursing in compliance to audits’ standards.
• Participates in interdepartmental meetings and committees to represent the Nursing Departments’ quality and innovation interests.
• Supports the department in managing administrative support and coordination with external parties for innovative projects and research grants.
• Establishes and maintains relationships with funding agencies, potential partners, and other stakeholders in the healthcare innovation ecosystem.
• Facilitate, coordinate and support Nursing Leadership with the department's annual work plan.
• Consolidates, reviews, and analyses periodic and ad-hoc statistical and management reports
• Undertakes any other tasks assigned.

Job Requirements:

• Bachelor’s Degree in Business/Engineering/Industrial Design/Healthcare from a recognized institution.
• Possess knowledge of quality improvement methodologies and innovation processes in healthcare.
• Strong understanding of AI and robotics applications in healthcare, or willingness to learn.
• Proficient in Microsoft Office, in particular Word, Excel and PowerPoint.
• At least two years of experience in facilitating workshops and conducting training.
• Familiarity with data analysis and statistical tools
• Knowledge of lean management principles and Six Sigma methodologies.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

We are seeking a motivated and detail-oriented Quality Management Executive to join our team. The ideal candidate will be responsible for ensuring regulatory compliance, managing quality audits, and improving clinical governance across our healthcare facilities. This role will involve working closely with various internal teams to maintain compliance with healthcare regulations and implement quality improvement initiatives.

Key Responsibilities:

Regulatory Compliance:

· Ensure compliance with relevant Singapore healthcare regulations, including MOH clinical licenses, NEA safety licenses, and MOM safety licenses.

· Oversee the maintenance of NEHR accounts, Medisave account maintenance, and compliance with insurance and NIR (National Immunization Registry) requirements.

· Support clinical teams in understanding and adhering to regulatory requirements by providing training and updates on compliance standards.

Quality Audits & Clinical Operations:

· Plan and conduct quality audits to ensure that clinical operations meet internal SOPs and external regulatory standards.

· Collaborate with clinical teams to continuously improve SOP maintenance and ensure consistent implementation across all clinics.

· Analyze and prepare reports on infection control surveillance, clinical outcomes, and quality improvement programs.

Incident Reporting:

· Manage the incident reporting process, ensuring all incidents are investigated thoroughly and corrective actions are implemented.

· Assist in the handling of incidents, ensuring that all legal and regulatory obligations are met.

Process Improvement & Change Management:

· Work closely with the operations team to identify areas for process improvement and workflow redesign.

· Implement changes in response to new regulations, partner requirements, and evolving clinical needs.

Documentation & Reporting:

· Prepare detailed reports and documentation related to clinical governance, audit findings, and compliance status.

· Assist with literature reviews to ensure quality initiatives are evidence-based and aligned with the latest clinical guidelines.

Requirements:

Experience:

· Minimum 2 years of experience in the healthcare industry, with a focus on quality management, compliance, or clinical governance.

· Prior experience in regulatory compliance, including MOH, NEA, and MOM licenses, is preferred.

Technical Skills:

· Proficiency in Microsoft Office applications.

· Familiarity with Singapore’s NEHR, Medisave, and NIR systems.

· Experience with quality audits, incident reporting, and handling medico-legal cases is advantageous.

Soft Skills:

· Strong analytical skills with the ability to interpret complex data and generate actionable insights.

· Excellent communication skills, both written and verbal, to effectively convey compliance requirements and quality improvements to different teams.

· Ability to work independently and manage multiple projects in a fast-paced healthcare environment.

Role Overview

We are on the lookout for a seasoned Senior Tax Compliance Manager to lead our tax operations, providing expert solutions to a portfolio of diverse clients.

This role goes beyond managing day-to-day compliance—it's about building strong client relationships, leading a high-performing team, and driving seamless collaboration with outsourced teams across the region.

Your Key Responsibilities

• Manage and coordinate corporate tax (including personal tax, partnership tax, and withholding tax) compliance engagements.
• Oversee the tax compliance process and adapt to challenges in the process.
• Maintain continuous interaction with clients, manage expectations, and ensure exceptional client service.
• Attend to tax queries and dispute resolution with the tax authorities.
• Develop budgets, determine resource requirements, and direct/monitor engagements.
• Leading the tax compliance function, delegating work effectively, coaching, training, and resolving staffing issues.
• Share knowledge to develop professionally and enhance service delivery. Facilitate open communication and supervise staff.
• Contribute to a stable and team-oriented working culture.
• Assess and identify business development opportunities.
• Build strong internal cross-functional relationships within the company.
• Participate in special projects and recruitment efforts as needed, supporting the organisation’s growth and efficiency.

What We’re Looking For

• Bachelor's degree in Accounting, Finance, or related field, with recognized Professional Qualification.
• Extensive experience in Tax compliance, with proven track record in quality management and team leadership.
• Good understanding of business and tax technical issues and the ability to transform these into value-added solutions for clients.
• Knowledge in the software Singtax (Corporate & Personal) preferred
• Demonstrated client management aptitude and leadership potential.
• Strong command of spoken and written English.
• Excellent communication skills (oral and written) to deliver effective client service.
• A team player with the ability to meet deadlines and work with minimal supervision.

If you excel in tackling complex tax challenges and delivering outstanding service, join us to make a lasting impact. Apply now!

Dynamic Human Capital Pte Ltd (EA Licence No: 12C6253)
Lisa Chi (R24124761)

Job Responsibilities

Quality Assurance of Quality Management Systems

• Assist the QA Manager in developing, implementing and maintaining the Quality Management System for CPM GMP, GDP, Halal Certification and other relevant standards required by the local authority. Ensure conformance to the standards and continuous certification
• Assist the QA Manager in developing and delivering continuous training programs to all levels of staff to ensure awareness of CPM GMP, GDP and Halal requirements, and compliance to healthcare guidelines
• Keeping up to date on new regulatory requirements and ensure internal SOP guidelines are in compliance
• Active participation in external and internal audits
• Ensure all non-conformances raised during internal and external audits are adequately addressed, closed and monitored

Support of Production Quality Control

• Execute the Quality Controlling activities for incoming and outgoing materials. Ensure the QC activities are carried out as of requirements in SOPs and are properly recorded. Authorized for release or reject of the materials
• Update and maintain specification for CPM/Health supplements/Cosmetic (bulk material, packaging material and finished products)
• Ensure timely calibration of equipment (e.g. data loggers)
• Carry out bulk material sampling and testing. Responsible for checking of the test results from internal and external testing. Ensure proper record keeping and retention of test reports
• Provide support to production in approval of Master Production Ticket (MPT) and releasing of incoming materials such as bulk and packaging materials for production use
• Monitor incoming materials and feedback to supplier for any non-conforming materials found. Liaise with supplier for corrective and preventive actions, and maintain the materials non-conformance records
• Maintain the retention sample records and ensure proper disposal of the retention samples according to SOP
• Carry out stability studies of the products and maintain records accordingly
• Assist in maintaining and updating of the Manufacturing Formula, Processing and Packaging Instruction (MFPP) of the products

Commercial Product Quality Support

• Assist the QA Manager by working with respective product/brand owners in following up on the investigation, resolution of quality-related complaint, and recommending corrective and preventive actions
• Ensure execution of the recommended actions, recording and periodic review of quality-related complaints

Others

• Any relevant projects as assigned

Job Summary:

• Industry: Healthcare
• Employment type: Permanent, full-time
• Working location: Kent Ridge

Job Responsibilities:

• Coordinate and support clinical quality and safety programmes within the organisation.
• Play an active role in identifying, coordinating and participating with relevant departments in developing quality models, standards development, design and implementation of audits and risk management activities.
• Ensure accurate data collation and compilation for various clinical quality activities including clinical performance indicators.
• Provide support to QA and Clinical Services committees and continuously seek opportunities to improve work processes and highlight areas for improvement.
• Manage incidents and serious reportable events and conduct root cause analysis.
• Demonstrate management skills necessary to work effectively with internal and external stakeholders/partners across the system and work with teams across the hospital and institutions.
• Facilitate presentation of improvement efforts and ongoing measures of clinical processes to management to enable an effective learning environment.

Job Requirements:

• Possess a bachelor's degree from a recognized institution
• At least 3 to 5 years of relevant working experience in healthcare. Working experience in medical affairs and clinical governance is preferred.
• Excellent data analysis, communication, writing and problem-solving skills
• Exceptional interpersonal and people management skills
• Positive, motivated and able to perform under pressure

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Responsibilities:

1. Implement and manage surveys to collect customer feedback on service satisfaction.
2. Analyze survey data to identify trends and areas for service quality improvement.
3. Collaborate with teams to develop action plans based on survey findings.
4. Monitor key performance indicators (KPIs) related to service quality and report to management.
5. Conduct root cause analysis of service issues and recommend corrective actions.
6. Evaluate and refine survey methodologies for relevance and effectiveness.
7. Provide guidance and support on service quality to internal teams.
8. Stay updated on industry best practices and trends in service quality management.

General Responsibilities:

• Manage feedback and related administrative tasks.
• Represent the organization in events and committees as required

Requirements:

• Degree, minimum 4 years of experience in customer/client servicing or feedback management role. (Experience in healthcare or hospitality sector is a bonus)
• Excellent writing and interpersonal skills.
• Proficient in Microsoft Office.

Interested applicants, please send in your detailed resume in MS Word format.

We regret only short-listed candidate will be notified.

Registration No: R23119349 / Kasie Tay Xiu Yun / EA Licence No: 12C6253

· Assist with Policy creation, revision and establishing protocols to ensure all procedures that govern regulatory compliance and Health & safety are up to date

· Be the tier one representative of the College to comply with various regulatory authorities such as Committee for Private Education, Cambridge International Singapore, EduTrust .

· Administration and maintenance of the centralised e-filing system for compliance and H&S documents

· Support in data gathering and document production associated with meeting the requirements of compliance and H&S

· Support in academic related accreditations (COBIS, FOBISIA and other Association memberships)

· Provide support in internal and external audits and all related matters

· Assist in the development of policies and procedures from time to time

· Maintain all approved documented policies and procedures

· Provide logistical support to training sessions

· Keep up-to-date with related laws and ensure policies and practices are regularly updated as needed

· Be an active member of the H&S committee. Responsibilities in this area includes but not limited to participating in meetings and matters related to ensuring the safety management system and initiatives of the school that includes but not limited to performing compliance audits and creating and reviewing risk assessments, responding to emergencies, investigating incidents, and recommending corrective actions

· Support and participate in premises meetings with facility leads from both main campus and ELV

Any other duty as assigned by the Compliance Manager

Key skills & Experience:

· At least 2-3 years of relevant experience, preferably in local private education industry

· Proven knowledge of CPE compliance, Workplace Health & Safety and regulatory resources

· Prior knowledge and experience in ISO 9001, 45001 and quality systems will be advantageous

· Excellent interpersonal skills with the ability to communicate effectively with a wide range of individuals

· Exceptional organisational skills with ability to multi-task and prioritize work, able to manage high volume workflow and deadlines

· Team player who works with enthusiasm and energy

· Excellent English (native) spoken and written language skills.

· Meticulous, self-motivated & independent

· High level of professionalism, with the ability to handle sensitive and confidential matters with appropriate discretion

· Candidate should possess Diploma & Professional qualifications in any field

Technical skills

· Excellent skills in Microsoft Office, especially Word & Excel

· Experience of working with databases

Responsibilities:

· To implement and maintenance of all quality and food safety control processes are in compliance to company’s standard, ISO22000 and local statutory requirement.

· Responsible for the compliance with MUIS Halal Standards, application and renewal of Halal Certification

· Establish/review HACCP study, food safety & quality policy, manual and, SOP

· To perform site inspections for continuous feedback and track improvements.

· Drive continuous improvement project to sustain food quality and safety in central kitchen

· To develop training materials to conduct food safety trainings to operational staff.

· To manage customer complaints investigation and perform trouble-shooting and drive process improvement program to ensure high standard of food safety and quality.

· Liaise with purchasing/supplier on non-conformance of item with follow up on the corrective actions/preventive action by the supplier.

· Track, analyse and execute corrective/preventive action initiatives for non-conformance and complaint issues

· To manage the master product sampling, swab samplings, shelf life validation studies for new and regular product.

· Perform QA audit at central kitchen and outlets and prepare QA analysis reports for non-conformance.

· To support QA Manager in supplier management program (Audit and ingredient approval).

· Manage external inspection and liaise with regulatory agencies.

· Perform ad-hoc duties as assigned by management

Requirements:

· Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Food Technology/ Food Science or equivalent.

· Minimum 2 years work experience in QAQC related field in food industry, preferably from food manufacturing/food service/food retail.

· Relevant experience in GMP, HACCP, Halal and ISO 22000 will be an added advantage.

· Interpersonal, analytical, problem-solving, and decision-making skills.

· Self-motivated and able to work independently with high level of initiative and resourcefulness

Growth Opportunities and Rewards

· Opportunities for personal/career development.

· Competitive remuneration package.

· Competitive medical coverage.

· Genuine work-life balance.

Duties and Responsibilities

1. Review and assess security trade control transactions and product shifting applications for any related impact.

2. Classification of product based on export control policies.

3. Collaborating with HQ to ensure updated information on policies and whereabouts of equipment's are updated into the Company's database.

4. Ensuring that the Trade Control department operations are in accordance with government laws & regulations as well as the global control policy for Mitutoyo.

5. Managing and ensuring appropriate record keeping of documents relating to the Trade Control department and its related operations.

6. Perform screening of end-users of the Company’s product before shipment or quotation.

7. Provide on-site audit support towards the group global auditing activities.

8. Provide training support on the importance of compliance in exports to the Group and custom related matters.

9. Provide legal support in terms of Company database of contracts.

10. Any other ad-hoc duties as assigned.

Skills and Competencies

· Candidates with experience in Manufacturing/Industrial Engineering/Metrology Equipment industry would be preferred.

· Candidates with experience in either Product Classification, Customs Regulations and Singapore Strategic Goods Control Act would be advantageous.

· At least 2-4 years of relevant experience is required for this role.

· Diploma/Degree in relevant course of study.

· Team player with strong interpersonal skills and is resourceful.

To speed up your application process, please indicate your current drawn and expected salary in your submission.

We regret that only shortlisted candidates will be notified. By submitting an application or your resume to us, you are consenting to the collection, use and disclosure of the submitted personally identifiable data. We collect and use personal data (including name, address, telephone number and email address) submitted by you for a variety of reasons, including for evaluating job applications, processing information requests, and internal record-keeping of our communications with you.

Key Responsibilities:

• Collaborate with diverse business units to gather requirements and understand current workflows.
• Provide valuable feedback for system enhancement throughout the project lifecycle.
• Develop and prepare comprehensive test scenarios aligned with business requirements for assigned tasks.
• Conduct thorough User Acceptance Testing (UAT) within strict timelines to ensure scenarios are executed accurately.
• Proactively identify and report defects/issues, following up with IT or vendor teams until resolution. Promptly escalate critical issues.
• Gain a deep understanding of business processes and backend systems, including dependencies and limitations.
• Create detailed documentation for assigned tasks to ensure clear communication and knowledge transfer.
• Flexibly support additional duties as assigned, including after-hours Quality Assurance testing support.

Job Requirements:

• Min diploma in Digital Media/Multimedia/IT
• Strong communication skills, both written and verbal, are essential.
• Ability to work night shifts to support production releases is required.
• Must possess analytical and meticulous attention to detail.
• A team player who can effectively collaborate with individuals at all levels.
• Experience in working with different levels of IT production support is advantageous.
• Proficiency in MS Word, Excel, and PowerPoint is preferred.

Salary range: $2100 - $3000 (+/-), depending on qualifications and experience

Location: Serangoon

Working hours: 9am – 6pm, 5 working days

Duration of contract: 1-Year Renewable

How to apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Ashley Soo Li Kim (EA Personnel Reg. No. R23113395, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or email Ashley at [email protected]

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process. Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Overview

You will oversee the Quality Service Management (QSM) function of the organisation and ensure its efficient running and operations. You will be working closely with the Director of Operations to seek to achieve a high standard in service quality for the organisation through continuously uplifting service standards on the ground.

Responsibilities

• Drive service in line with organizational goals.
• Develop, monitor and review the organisational service framework.
• Build and maintain a culture that energizes and recognizes service professionals, and foster a culture of learning, improvement and innovation to deliver quality service.
• Identify organizational service gaps, and develop interventions and curate training to address the gaps.
• Plan organization-wide service quality initiatives and events to continually improve service standards.
• Develop organizational-wide service indicators for compliance.
• Work with stakeholders to improve organizational standings at national level surveys and accolades.
• Oversee the management of feedback, complaints, compliments and appeals. This includes working with heads of departments in investigations and facilitating family conferences and replies.
• Work with internal and external partners to execute special projects and advise in the area of service experience and customer journey.

Requirements

• Preferably degree, preferably in Service, Hospitality and/or Healthcare-related disciplines.
• Preferably 7 years of relevant experience in Quality Service in a healthcare setting.
• Strong knowledge and experience in customer relations management and quality service management.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Ailing

Dynamic Human Capital

Registration number R23114618 | EA Licence No: 12C6253

• Daily management of the overall incoming stores/material and out going stores/material.
• Follow up for delivery and processing challan
• To conduct incoming material inspection (bulk, packaging)
• To conduct incoming incoming finished goods inspection (pre-shipment samples & mass finished goods)
• Documentation of the record. (incoming & Outgoing to system)