Total 988 service centre manager job vacancies in Quality Assurance / Control category in Singapore

Job Description:

This is a leadership position, a key leader who will lead a team of Customer Service Agents in delivering responsive services to our customers.

You will report to Head Operations Control Centre and be responsible to the ops matters within your watch. Ample opportunities for career growth and training will be provided. It is 12 hours rotating shift team-based setup with adequate rest.

You will be working in a family-oriented environment with good company benefits.

Job Responsibilities

• Oversee the development and management of the Operations Control Centre.
• Involve in resource planning and staff management to ensure resources are properly allocated.
• Handle escalation matters including staff grievances.
• Manage and ensure KPIs are met so as to align with the company’s goal and objective.
• Hiring, training, coaching and leading Executives and Operations Control Agents as they provide support for customers.
• Liaise with the authorities and other key organizations on Taxi / Bus Operations and emergency incidents.
• Proactively identify opportunities and process improvements
• Perform other duties such as preparation and submission of operation reports, incident reporting etc.
• Responsible for Operation matters including the relevant KPIs within the watch.

Job Requirements

• Proficient in MS Office e.g., Excel, Word, PowerPoint, Power BI
• Project Management skills
• Report writing skills.
• Ability to diagnose and resolve basic technical issues.
• Strong leadership and interpersonal skills
• Intensive customer service skills
• Conflict resolution
• Good command of English (written and spoken)
• Open to work 12 hours shift with rotating Day and Night patterns including weekends and public holiday.
• Experience in managing overseas operations locally.
• Candidate with taxi and bus operations domain knowledge is an added advantage.

ob Description

• Managing stakeholders, and proposing improvement and solutions to QA-related issues
• Set KPI and direction for the QA team, and lead the team by guiding and coaching
• Implement and ensuring all quality and food safety control processes are in compliance to company’s standard, ISO and local statutory requirement.
• Conduct in house food safety training to production/operation staffs.
• Manage customer complaints by investigating and performing trouble-shooting
• Drive process improvement program to ensure high standard of food safety and quality
• Provide technical advice to support other department when necessary
• Perform QA audit at central kitchen and outlets, and prepare QA reports.
• Monitoring product integrity and conduct product testing for new and regular products
• To support in supplier management program (audit and ingredient approval)
• Manage external inspection and liaise with regulatory agencies
• Perform ad-hoc duties as assigned by management

Requirement

• Diploma / Degree in Food Science / Food Technology or other Science or related disciplines
• Minimum 5 years work experience in QAQC related field in food industry, preferably from food manufacturing/food service/food retail
• Familiar with food regulatory/retail hygiene requirement is an added advantage
• Good knowledge in GMP/HACCP/ GFSI / HALAL, ISO 22000 and Food Safety is preferable
• Familiarity / experience in internal auditing and microbiological testing method is preferred
• Candidates with experience leading team preferred

Key Requirements

1. Test Management Experience: Proven track record in test management, specifically for Data and Analytics projects. Experience in managing testing phases for large data platform migration engagements.
2. Power BI Expertise: Hands-on experience with Power BI for data visualization and analysis. Ability to develop and interpret complex reports and dashboards.
3. SQL and Database Knowledge: Proficiency in SQL, with a preference for candidates experienced in Databricks or Azure SQL. Understanding of database structures, theories, principles, and practices.

Key Responsibilities

1. End-to-End Test Management: Oversee all aspects of testing within large data platform migration projects, ensuring comprehensive coverage of data integrity, performance, and functionality.
2. Stakeholder Management: Liaise with business users and stakeholders to ensure testing objectives are aligned with business needs. Effectively communicate test progress, insights, and outcomes.
3. Test Strategy Development: Develop and document a comprehensive test strategy, detailing methodologies, tools, timelines, and resource requirements.
4. Reconciliation Strategy Preparation: Prepare a reconciliation strategy to ensure data accuracy and consistency post-migration. Implement checks and balances to validate data integrity.
5. Test Plan and Case Review: Oversee the creation of test plans and test cases, ensuring they are robust and cover all critical scenarios. Review and provide feedback for continuous improvement.
6. Test Team Management: Lead and manage a geographically distributed test team based in Singapore and India. Coordinate efforts, delegate tasks, and ensure efficient team collaboration and productivity.
7. Reporting and Analysis: Regularly report on test progress, challenges, and outcomes. Analyze test results to identify trends, issues, and areas for improvement.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Strong leadership skills with experience in managing cross-cultural teams.
• Excellent communication and interpersonal skills for effective stakeholder engagement.

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.

For GDPR reasons, kindly submit your application via the link below:-

https://careers.avanade.com/jobsenus/JobDetail/Data-Test-Manager/72617

Breaking the bias through strength and growth.

https://www.avanade.com/en/blogs/inside-avanade/women-at-avanade/breaking-bias-strength-growth

How to have the tech career your want.

https://www.avanade.com/en/blogs/inside-avanade/avanade-spotlight/have-the-tech-career-you-want/

Duties and Responsibilities :

• Assist Senior Manager of Quality & Compliance to oversee the ISO Quality Management System held by the company.

• Work with internal stakeholders from Air Freight, Ocean Freight, Logistics, Courier, Cross Border Trucking Departments in achieving and meeting the set quality standards and procedures.

• Conduct training to stakeholders on topics related to quality standards and procedures.

• Work with internal stakeholders to understand and to meet the needs of customers.

• Gather quality objectives achievement metrics by internal stakeholders.

• Gather quality objectives achievement metrics by key suppliers.

• Work with internal stakeholders to gather customer satisfaction metrics.

• Monitor compliance to national and international quality standards and related regulations.

• Participate in quality related activities such as audit, qualification program, claims etc

Requirement

Minimum 2 years’ experience in quality management QC related field

Diploma level or higher. Knowledge of ISO9001, ISO13485 or SS620, TAPA or TradeFIRST.

Computer literate.

Details oriented with Excellent communication skills

Able to meet deadlines

Experience in managing a team

Prior working experience in freight forwarding/Logistics industry is a plus

⇒ Responsibilities

• To spearhead the transformation of Testing activities specifically for Vitality / at a Group level.
• Strategic Vision: The ideal candidate must possess strategic and critical thinking capabilities to meticulously evaluate existing processes and proactively identify opportunities for enhancement.
• Process Enhancement: This QA Manager must find ways to improve the current technology, tools, and vendor engagements within the Testing framework. The objective is to optimize efficiency and effectiveness while aligning with industry best practices.
• Leadership Focus: Emphasizing a non-hands-on approach, the role primarily revolves around strategic direction, leadership, and guidance rather than hands-on work.
• Innovation and Adaptability: The ideal candidate should showcase a track record of innovative thinking, adaptability to change, and a proven ability to revamp processes within a large-scale organizational setting.

⇒ Qualifications & Experience

• Bachelors in Information Technology or any other related disciple required.
• At least 10 years of relevant working experience in in QA management.
• Experience in domains related to Financial Services in mandatory.
• Able to provide recommendations, implement new strategies.

Job Description

• Manage external vendor testing teams and handle statement of work.
• Closely work with the Project team including Development teams, Business Analysts, and testing vendors to define and agree on the testing strategy, Scope, and coverage
• Coordinating with various internal teams to ensure testing schedules and deadlines are met.
• Support testing team throughout test cases life cycle- design, scripting, and execution of test cases
• Reviewing deliverables such as Test cases, Test plans, Requirement Traceability Matrix, Closure reports, daily and weekly status reports
• Monitor progress of test execution to ensure meeting testing timeline and signoffs
• Need to ensure all testing deliverables are as per the procedures and processes defined
• Daily conduct Defect management meetings with development vendors/internal teams.
• Provide the testing cost for the initiatives.
• Work closely with Scrum and Project Managers to ensure quality and smooth testing and ensure they are aware of risks throughout engagement for testing.
• On board, new test resources and ensure appropriate planning is done.
• Planning, monitoring, and control of all testing activities and tasks

Job Requirements

• 10+ years of experience as a functional test manager in Banking and very strong expertise in banking domain
• Good knowledge of both SDLC and Agile processes, testing methodology, and different types of testing
• Ability to manage a team size of 10+ testers (manual/automation)
• Hands-on experience in working in large and complex programs
• Good knowledge of test management tools such as JIRA, Quality Centre
• Familiar with automation tools and automation concepts with knowledge of tools such as Selenium and TOSCA
• Experience in a wide variety of testing efforts, techniques, and tools
• Good vendor management skills and be able to stay firm to ensure project quality are met with excellent communication (spoken and written) skills
• Strong domain in Consumer and Corporate applications are required

RESPONSIBILITIES:

• Ensure compliance and continuous improvement of quality and food safety systems aligned with internal and external standards.
• Assess the feasibility and acceptance of internal and external requirements and expectations.
• Coordinate and assist in the implementation of change management processes and monitor progress.
• Review and analyze data to provide regular updates on food safety, quality, and service trends.
• Continually evaluate and trend process controls, food safety, and quality programs, and recommend appropriate improvements.
• Monitor and support the resolution of quality non-conformances by enabling in-depth root cause analysis, trend analysis, and stringent action follow-up, including validation of resolution effectiveness.
• Lead the Quality Assurance team, providing functional leadership for regular performance reviews, succession planning, staff development and training.
• Management representative (Food Safety Team Leader) to handle all food safety and quality related audits from regulatory, certification bodies and customers.
• Any other tasks delegated by the management.

REQUIREMENTS:

• Diploma / Bachelor’s Degree in Food Science or related field
• Good Knowledge of Quality Management Systems (HACCP, BRC, ISO 22000)
• Good Communication, Strategic Planning, Organizational and Analytical Skills
• Dealing with complexity, and eye for details.

Test Manager

Responsibilities

• Planning, managing and/or execution of testing activities (regardless of SIT, Regression or defect testing) i.e. test plan preparation, test scripts, test data, traceability matrix preparation and update, test cases generation and execution, test results documentation and test documentation review.
• Perform all relevant quality assurance testing of all components together with the Technical teams.
• Manage, track and ensure proper closure of defects detected during testing.
• Proficient in construction of test plan, test cases, and thorough performance of quality test execution, test review and test reporting.
• Provide regular updates to reporting lead/manager on status of assignments and arising matters.
• Proficient in Microsoft Office and Testing and Defect Management tools
• Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement.
• Plan and manage the testing teams towards thorough and quality execution of testing activities and working with technical teams towards achieving completion by the given timeframe.

Requirements

• Bachelor’s degree in computer science or engineering or equivalent education and/or experience
• 5-10 years of working experience in management of application project implementation, application testing and test quality assurance.
• Hands-on experience in planning and managing testing activities (all types, inclusive of SIT, Regression, test review)
• Good understanding and experience in testing methodology, project management and Software Development Life Cycle (SDLC) is necessary.
• Must have strong verbal and written communication skills.
• Must have keen interest in documentation and be capable of generating standard testing deliverables especially for defect reporting.

The Role:

• Responsible for all Control System operations; maintenance and troubleshooting upon testing and commissioning.
• Program functional analysis based on Sequence of Operation (SOO) and develop application interfaces; alarm and dashboard to monitor and control utility services such as; but not limited to; chilled water; air compressed; Glycol and Steam.
• Development of control system schematics; control diagrams; control functions write up of systems; cable schedule and data point schedule.
• Conduct and/or supervise site system testing and commissioning.
• Accountable for site Health & Safety awareness and daily execution.
• Coordinate closely with Control System Project; Control System Application; Operations; Maintenance and Engineering teams.
• Render technical support for Control System works as and when necessary.

What You Need to Have?

• Degree/Diploma in Electrical/Mechanical/Automation/Building Technology Engineering or equivalent.
• 2 to 3 years’ experience in HVAC and Building Management Systems (BMS) industries or relevant fields.
• Proficiency in Integrated Building Management Solutions such as ICONICS Genesis 64.
• Proficiency in BACnet protocol including IP; ETH and MS/TP; Modbus protocol including TCP and RTU and Networking Services and Client Workstations.
• Knowledge of HVAC control applications; BMS and electrical power management systems.
• Experience with Direct Digital control (DDC) and Programmable Logic control (PLC) system design; development and management is preferred.
• Experience in the BMS system site installation; retrofit and maintenance is preferred.
• Excellent problem-solving; organizational; analytical; and critical thinking skills.

If you think you fulfilled the job criteria above; please send your updated CV to [email protected]

We would love to hear from you! Please note that only shortlisted candidates will be notified.

Job Description:

• Attend to customer enquiries, feedback and complaints via phone, email or in-person
• Check and monitor CCTVs for discrepancies, system issues and incidents
• Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams
• Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements
• Perform investigations and process refunds for customers
• Perform administrative tasks related to customers data such as service reports
• Monitor and track manpower deployment for Operations and Technical teams

Job Requirements:

• At least GCE ‘O’ Levels or equivalent
• 2 years of working experience in the customer service or Control Centre roles is preferred
• Excellent customer service and communication skills
• Proficient in Microsoft Office tools (Excel and Word)

Interested applicants please apply through this link:

https://eleave.cbm.com.sg/TimeSolution/Recruit/JobListing.aspx

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Duties and Responsibilities :

• Assist Senior Manager of Quality & Compliance to oversee the ISO Quality Management System held by the company.

• Work with internal stakeholders from Air Freight, Ocean Freight, Logistics, Courier, Cross Border Trucking Departments in achieving and meeting the set quality standards and procedures.

• Conduct training to stakeholders on topics related to quality standards and procedures.

• Work with internal stakeholders to understand and to meet the needs of customers.

• Gather quality objectives achievement metrics by internal stakeholders.

• Gather quality objectives achievement metrics by key suppliers.

• Work with internal stakeholders to gather customer satisfaction metrics.

• Monitor compliance to national and international quality standards and related regulations.

• Participate in quality related activities such as audit, qualification program, claims etc

Requirement

Minimum 2 years’ experience in quality management QC related field

Diploma level or higher. Knowledge of ISO9001, ISO13485 or SS620, TAPA or TradeFIRST.

Computer literate.

Details oriented with Excellent communication skills

Able to meet deadlines

Experience in managing a team

Prior working experience in freight forwarding/Logistics industry is a plus

Ingenia Consultants Pte. Ltd. is a leading provider of compliance and internal audit services to small and medium-sized financial institutions, including fintech companies. We provide superior-quality and innovative services to facilitate compliance and regulatory and operational risk management to enable financial institutions, regardless of their size, to provide outstanding services to their clients.

As a manager in our compliance team, you will independently manage compliance for our clients. You will be responsible for the compliance of several small financial institutions, including customer due diligence, regulatory reporting, fit and proper assessments, advice on regulations and compliance training, as well as the management of Ingenia’s relationship with these financial institutions.

In your work, you will collaborate with our entire compliance team, including associates, managers and directors. Our associates will assist you in specific tasks and your fellow managers and directors will provide support and guidance where required.

Your values: We are working as a team and strive to improve constantly. You need to be open-minded to learn, frank to facilitate our constant enhancement, and diligent to provide best services to our clients.

Your abilities: You must be diligent in the execution of your compliance tasks to ensure compliance with regulations and maintain proper records of your services. You must have the resolve to withstand pressure and enforce compliance, yet apply a broader perspective to provide practical solutions and be open-minded to incorporate new trends in the financial sector.

Your skills: You must have a good understanding of compliance requirements under financial regulations, such as the Securities and Futures Act 2001, the Payment Services Act 2019 and/or the Financial Advisers Act 2001 and their subsidiary regulations.

Job Title: Quality System Manager, Singapore

Company: Public listed organisation. Attractive perks.

Location: West

Position Responsibilities:

· Responsible for all the audits from scheduling, review and closure of findings (Internal Audit, Supplier Audit, Customer Audit, Regulatory Audit).

· Lead the QA team for system qualification, implementation and assessment for inbound material to finished goods for continuous improvement.

· Review manufacturing practices including the prerequisite program, process control with production for continuous improvement.

· Microbiologist which oversea the microbiological lab operation and work with microbiological lab supervisor for troubleshooting for any issue related to microbiology testing.

(an advantage, if have this working knowledge).

· Work with regulatory department such SFA, NEA to ensure system in place is adequate and sufficient.

· Approve the training material for regular GMP/Food Safety training.

· Assist in incident management, complaint handling and conduct product risk assessment.

· Proposals & Recommendations- Review the audit report to identify improvement plan, and recommend effective preventive action to prevent reoccurrence of non- conformance.

· Make decision on new vendor approval and the approach to adopt for continuous improvement

To be successful in the role, the incumbent should have the following qualities:

· Bachelor degree in Food Science & Technology or related field

· Minimum 3 years’ experience in quality inspection, auditing and testing experience or industry-specific experience with 1 year of management experience required.

· Good working knowledge of MS Office

· Knowledge in ISO, HACCP and FSSC 22000, Good Manufacturing Practice (GMP)

· Effective and good communication skills in both written and spoken

· Ability to prepare required quality and other reports for business review

· Good knowledge in food safety & quality system such as ISO, HACCP and FSSC

· Organized with the ability to prioritize, multitask and navigate in ambiguous environment

· Good leadership skill to lead the quality assurance team for system compliance and country requirement.

· Independent and highly self-motivated who works well in a team.

· Attention to details and observant.

· Growth mindset to strive for improvement.