Total 9 tech support job vacancies in Quality Assurance / Control category in D19 Serangoon Garden, Hougang, Sengkang, Punggol

Monthly basic salary: $3200 - $4500

Working hours: 8.30am to 6pm, 5 days work week

Location: Serangoon

Job Description

● Working with Process Engineer & Engineering team on QC requirement

● Documenting inspection criteria and quality plan

● Work with QA, Process and Product team on corrective action with quality issue

● Work with Process team on in-process audit and FQC audit

Requirements:

● Minimum Diploma in Manufacturing /Quality Engineering

● At least 1 year of relevant working experience in Electronics Product Manufacturing environment

● Control of Supplier Quality Assurance (SQA)

● Quality control of in-coming, in-process and out-going products

● Knowledge of ISO 9001, 14001, 13485 & 45001, FDA requirement

● Able to understand IPC requirement in PCB Assembly, quality requirement of plastic molding, die casting, extrusion, metal stamping and machining parts

● Able to converse with the China suppliers

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

EA Personnel.: Chan Jun Wei

EA Registered no.: R1543992

Recruit Now Singapore Pte Ltd

EA License no.: 21C0845

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are seeking a dedicated and detail-oriented Total Quality Management (TQM) Specialist to join our team. The TQM Specialist will be responsible for managing and improving quality management systems across the organization. This role focuses on ensuring that all processes meet quality standards and regulations, enhancing customer satisfaction, and driving continuous improvement.

Responsibilities:

Coordinate TQM Activities:

• Assist in the planning, execution, and monitoring of TQM initiatives across the organization.
• Support cross-functional teams in implementing quality improvement projects

Support Continuous Improvement:

• Identify opportunities for process improvements and support their implementation.
• Facilitate Kaizen events and other continuous improvement activities.

Quality Assurance:

• Ensure compliance with established quality standards and procedures.
• Conduct regular audits and assessments to identify areas for improvement.

Training and Development:

• Provide training and support to employees on TQM principles and methodologies.
• Develop and maintain training materials and documentation.

Data Collection and Analysis:

• Collect, analyze, and report on quality data to identify trends and areas for improvement.
• Prepare and present quality reports to management.

Communication:

• Promote a culture of quality and continuous improvement within the organization.
• Communicate effectively with all levels of the organization to ensure alignment on quality goals.

Requirements:

• Minimum of 0-2 years of experience in quality management or a related field.
• Proficiency in both Mandarin and English is required to effectively communicate with Mandarin-speaking clients and English-speaking stakeholders.
• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field preferred
• Certification in TQM, Six Sigma, or Lean is preferred.
• Proven track record of managing TQM systems and processes.
• Strong knowledge of TQM principles and methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in quality management software and tools.

Summary of the position

As Compliance Expert DIA APAC Country Support you will contribute to the comprehensive compliance program for Roche Diagnostics APAC. In this role, you will be responsible for supporting the architecture and implementation of the governance and strategic framework for compliance and business sustainability, to support the countries in APAC and ensure sustainable growth. You will effectively foster and further strengthen a culture of integrity, drive compliance risk and opportunity management and state of the art compliance programs, foster continuous improvement of the compliance and business sustainability processes, supporting the organization with an effective and proactive business oriented approach.

In this role, you will be supporting the implementation of the global and regional compliance initiatives and work directly for the commercial affiliates, in cooperation with local Compliance Officers, to enable compliance program maturity, smooth implementation of initiatives, knowledge sharing and flexible resource allocation within the Region (based on business need and compliance risks and opportunities).

In your role, you will be closely cooperating with all other members of Diagnostics Compliance Network, especially Compliance professionals within the Region APAC.

You will report to the DIA APAC Compliance Lead.

Main tasks of the position

1. Implementation of the compliance initiatives in the APAC region, according to the Core Compliance Team decisions and divisional and regional strategy.
2. Key enabler of sustainable business operations by providing highest quality compliance advice that includes the identification, management and improvement of key compliance risks across the region to support risk management and compliance assurance.
3. Supporting local Compliance Officers and business teams in compliance projects, by hands on involvement and delivering value locally under the leadership of local Compliance Officer
4. Designing and implementing Training Programs for country organizations and external Business Partners in cooperation with local Compliance Officers
5. Driving standardization and one Roche approach by specialization and applying above market compliance rules interpretation
6. Supporting the network of internal compliance professionals at country level across the entire APAC region to drive the implementation of strategic goals and to manage key compliance risks.
7. Advising senior leaders such as local leadership teams in Compliance matters,
8. Navigating complex environments taking into consideration internal and external conditions,
9. Coaching and catalyzing the local compliance professionals across the entire APAC region to co-create value with and for all its key stakeholders. Enabling a learning environment and keeping the customers at the center of activities of the regional compliance team.
10. Contribute to the oversight and support compliance investigations in the region.
11. Contribute to establishing and maintaining good relationships with regulatory/industry bodies, raising the standards for ethical business, promoting regulatory convergence, and increasing digital health readiness.
12. Maintaining a thorough understanding of Roche internal rules and guidelines, industry codes, as well as relevant local laws, in order to keep the local compliance programs updated, modern and enabling the new market opportunities
13. Contributing pro-actively to a fully integrated Divisional Compliance Network, by driving new ways of working, agility mindset and behaviors supporting effective collaboration

Qualifications of the position

• Education:University Degree (or MBA or other relevant Post Graduate qualification), preferably in the Legal, Finance, Economics, Business, Administration, Audit area.
  
• Professional experience/duration:Experience in Audit, Compliance, Risk, Assurance, Governance or Finance, ideally with regional exposure and cross-cultural experience.
  Strong knowledge of relevant international / regional compliance policies and regulations, solid understanding of the diagnostics, medtech and healthcare industry
  Good intercultural understanding, strong skills in Project Management.
  
• Specialist knowledge:Passionate professional with high ethical and integrity standards. You demonstrate energy, passion, courage, vision and the drive to be part of an organization at the forefront of the industry, delivering benefits for patients, our people, and our business. You have high ethical and integrity standards.
  Proficiency in compliance management. Proven business experience in healthcare, including comprehensive understanding of strategy, priorities, products and market conditions
  You are able to manage complexity through the ability to quickly understand and analyze facts and situations.
  You have excellent active listening skills, fostering open communication and speak-up culture.
  “Can-do” attitude, embracing business thinking and ideas, hands-on.
  You are able to establish common ground with stakeholders, balancing out conflicting interests and reach consensus.
  You have a good sense for pragmatism in approach.
  Enterprise mindset that can break down silos. You thrive on collaboration, ability to bring people together to work towards the same purpose across organization boundaries.
  Fluency in English (other languages are an asset)
  
• Travel % required: 40% due to the job nature

Leadership Skills:

You will seek to inspire the APAC Diagnostics Compliance team to create transformative solutions, and to influence their prioritization and uptake in the wider organization, in order to ensure that customer solutions are at the forefront of Roche Diagnostics Compliance and deliver its optimal contribution to the Roche Diagnostics Vision.

You lead in a manner that is consistent with the Roche Values, Operating Principles and leadership capabilities within the Creative Leadership and the VACC (Visionary, Architect, Catalyst, Coach) framework.

Mindset

The Roche Operating Principles:

• Put patients first
• Follow the science
• Act as one team
• Embrace differences
• Accelerate learning
• Simplify radically
• Make impact now
• Think long term

The Compliance Expert DIA APAC Country Support is expected to demonstrate the Roche Operating Principles and contribute to the Roche Group.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Summary of the position

As Compliance Expert DIA APAC Country Support you will contribute to the comprehensive compliance program for Roche Diagnostics APAC. In this role, you will be responsible for supporting the architecture and implementation of the governance and strategic framework for compliance and business sustainability, to support the countries in APAC and ensure sustainable growth. You will effectively foster and further strengthen a culture of integrity, drive compliance risk and opportunity management and state of the art compliance programs, foster continuous improvement of the compliance and business sustainability processes, supporting the organization with an effective and proactive business oriented approach.

In this role, you will be supporting the implementation of the global and regional compliance initiatives and work directly for the commercial affiliates, in cooperation with local Compliance Officers, to enable compliance program maturity, smooth implementation of initiatives, knowledge sharing and flexible resource allocation within the Region (based on business need and compliance risks and opportunities).

In your role, you will be closely cooperating with all other members of Diagnostics Compliance Network, especially Compliance professionals within the Region APAC.

You will report to the DIA APAC Compliance Lead.

Main tasks of the position

1. Implementation of the compliance initiatives in the APAC region, according to the Core Compliance Team decisions and divisional and regional strategy.
2. Key enabler of sustainable business operations by providing highest quality compliance advice that includes the identification, management and improvement of key compliance risks across the region to support risk management and compliance assurance.
3. Supporting local Compliance Officers and business teams in compliance projects, by hands on involvement and delivering value locally under the leadership of local Compliance Officer
4. Designing and implementing Training Programs for country organizations and external Business Partners in cooperation with local Compliance Officers
5. Driving standardization and one Roche approach by specialization and applying above market compliance rules interpretation
6. Supporting the network of internal compliance professionals at country level across the entire APAC region to drive the implementation of strategic goals and to manage key compliance risks.
7. Advising senior leaders such as local leadership teams in Compliance matters,
8. Navigating complex environments taking into consideration internal and external conditions,
9. Coaching and catalyzing the local compliance professionals across the entire APAC region to co-create value with and for all its key stakeholders. Enabling a learning environment and keeping the customers at the center of activities of the regional compliance team.
10. Contribute to the oversight and support compliance investigations in the region.
11. Contribute to establishing and maintaining good relationships with regulatory/industry bodies, raising the standards for ethical business, promoting regulatory convergence, and increasing digital health readiness.
12. Maintaining a thorough understanding of Roche internal rules and guidelines, industry codes, as well as relevant local laws, in order to keep the local compliance programs updated, modern and enabling the new market opportunities
13. Contributing pro-actively to a fully integrated Divisional Compliance Network, by driving new ways of working, agility mindset and behaviors supporting effective collaboration

Qualifications of the position

• Education:
  • University Degree (or MBA or other relevant Post Graduate qualification), preferably in the Legal, Finance, Economics, Business, Administration, Audit area.
• Professional experience/duration:
  • Experience in Audit, Compliance, Risk, Assurance, Governance or Finance, ideally with regional exposure and cross-cultural experience.
  • Strong knowledge of relevant international / regional compliance policies and regulations, solid understanding of the diagnostics, medtech and healthcare industry
  • Good intercultural understanding, strong skills in Project Management.
• Specialist knowledge:
  • Passionate professional with high ethical and integrity standards. You demonstrate energy, passion, courage, vision and the drive to be part of an organization at the forefront of the industry, delivering benefits for patients, our people, and our business. You have high ethical and integrity standards.
  • Proficiency in compliance management. Proven business experience in healthcare, including comprehensive understanding of strategy, priorities, products and market conditions
  • You are able to manage complexity through the ability to quickly understand and analyze facts and situations.
  • You have excellent active listening skills, fostering open communication and speak-up culture.
  • “Can-do” attitude, embracing business thinking and ideas, hands-on.
  • You are able to establish common ground with stakeholders, balancing out conflicting interests and reach consensus.
  • You have a good sense for pragmatism in approach.
  • Enterprise mindset that can break down silos. You thrive on collaboration, ability to bring people together to work towards the same purpose across organization boundaries.
  • Fluency in English (other languages are an asset)
• Travel % required: 40% due to the job nature

Leadership Skills:

You will seek to inspire the APAC Diagnostics Compliance team to create transformative solutions, and to influence their prioritization and uptake in the wider organization, in order to ensure that customer solutions are at the forefront of Roche Diagnostics Compliance and deliver its optimal contribution to the Roche Diagnostics Vision.

You lead in a manner that is consistent with the Roche Values, Operating Principles and leadership capabilities within the Creative Leadership and the VACC (Visionary, Architect, Catalyst, Coach) framework.

Mindset

The Roche Operating Principles:

• Put patients first
• Follow the science
• Act as one team
• Embrace differences
• Accelerate learning
• Simplify radically
• Make impact now
• Think long term

The Compliance Expert DIA APAC Country Support is expected to demonstrate the Roche Operating Principles and contribute to the Roche Group.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About the Role

In this role, you will be a core member of our Operations team, specifically in Aftersales. We are looking for a talented Aftersales Quality Support Coordinator to join our team.

Your Team

You will report directly to the Operations Director, and this is an independent contributor role.

What You Will Do

• Managing Distributors’ Product Failure ReportBeing the 1st contact point for distributors to report product failure on the field.
  Work with Global Quality Team to investigate quality failure related matter.
  Follow up Failure Analysis Report with Global Quality Team.
  Maintaining a good relationship with distributors’ service center to cross share technical and product knowledge.
  
• Managing RMA reportsAnalysis failure pattern from RMA for improvement of next generation product development.
  Periodical visits to distributors’ Service Centre for RMA stock count, and contributing suggestions for improvement of regional service centres.
  
• Proving feedback and constructive suggestions on product quality to the Global Quality TeamAttending Weekly Quality Improvement conference calls.
  
• Providing technical solutionsWorking closely with the Global Quality Team to enhance product knowledge and assist distributors’ service centers.

What You Need

• Proven experience in quality support coordination.
• Ability to work with distributors externally, as well as internal stakeholders globally.
• Ability to work independently and as part of a team.

What is Nice to Have

• Adaptable to ambiguity, changes and be at the forefront to lead change in both actions and behaviour.
• Ability to work independently and collaboratively in a culturally-diverse team environment, and understanding what it means to achieve success with others and through others.
• Excellent communicator and able to perform well in a matrixed organization. Proven experience in managing and influencing a network of local senior managers, managers or distributors in a cross functional team.

What Makes You Eligible

• Any offer of employment is conditioned upon the successful completion of background reference checks.

What We Offer

• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalogue.
• Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
• “Be Brilliant” employee recognition and rewards program.

The QA Engineer will work under the direction and supervison of Group QA Manager.

Duties & responsibilities:

- Working closely with other departments in resolving daily quality issue .

- Perform process/ system assessment audit, highlight deficiency & identify are for improvement.

- Working closely with relevant department in root cause analysis for CAR/8D reply on non-conformance.

- Review & update ISO procedures & documentation, improve the Quality Management System.

- Responsible for Document Control Centre to ensure ISO and quality documents and procedures are updated,

and mandatory quality records are filed and maintained.

- Provide technical advice, quality interpretation and work direction to QA technician/inspector.

- Conduct quality related training.

- Conduct supplier audits and work with suppliers to resolve quality issues and improve their processes.

Requirements:

- Diploma / Degree in Electrical/Electronics Engineering or related fields

- Preferably 1-2 years of QA experience in electronics/semiconductor industry

- Strong communication and collaboration skills

- Excellent problem-solving skills and attention to detail.

To support engineers on related project request

Deliverables and Results
Ensure assigned task is completed on target

Requirements:

• 2 years of experience in relevant industry preferred
• Exposures to semiconductor wafer testing and final testing
• Experience in logistic planning, coordination & execution will be added advantage.
• Fresh graduates with positive attitude are welcome to apply

Education:
Diploma or NITEC in Engineering

Professional Background & Experience:
Experience in Semiconductor environment is a plus

Prior Knowledge:
Basic Technical/Hands-On skill

Language Skills:
English

Certificates:
Diploma/NITEC or equivalent

Apply to [email protected] with cv in word format with current and expected salaries.

Job Description

• Overall supervision of production operators.
• Initiate appropriate actions to prevent the occurrence of product nonconformance.
• Identify and provide solutions to potential quality issues.
• Execute testing and maintenance of reliability test equipment.
• Conduct system evaluations and make appropriate recommendations to repair equipment or modify designs as needed.
• Managing equipment used to control and monitor processes, systems and machinery in many different areas.
• Evaluating operational systems and recommending design modifications to eliminate causes of malfunctions or changes in system requirements.
• Execute testing and maintenance procedures for electronics equipment.
• Any other ad-hoc duties as assigned by supervisor/manager.

Job Requirements

• Degree in Electrical & Electronics Engineering.
• Strong analytical and interpersonal skills.

Main duties and responsibilities:

· Performs and monitors daily company activities such as permit declarations, warehouse, logistics (but not limited to), to ensure that they comply with laws and regulations of Singapore Customs compliance, Certification & Licensing requirements, ISO, Biz Safe, SFA, NEA, etc.

· Conducts consolidation in evidence ie supporting documents from various departments and review existing or create new write ups, to ensure ISO 9001 Renewal, Biz Safe Certification Renewal, Singapore Customs Secure Trade Partnership Renewal, Singapore Customs TradeFirst Assessment Renewal, and document updates.

· Conduct periodic operations review (SOP) to monitor adherence to compliance procedures are being followed.

· Assist in conducting the internal investigation of compliance issues and brainstorm on remedy actions to minimise if possible, to eliminate the non-conformance.

· Assist in conducting periodic reviews on warehouse and logistics work safety. This includes review of risk assessments with risk management practices and to take corrective actions where necessary.

· Evaluates operation team members’ knowledge and prepare course materials to provide the necessary training, re-training, coaching and guiding the individuals to ensure compliance and adhere to SOP and driving the productivity, efficiency, accuracy and understanding their roles.

· Constantly stay up-to-date on relevant laws and regulations and keep track of applicable laws and any changes to those laws. This includes sharing any Singapore Customs Newsletters and New Circulars to the relevant departments.

· Provide assistance with creating, reorganizing or establishing any process, procedures and/or systems. This includes help to ensure that new processes and systems are implemented smoothly and that any issues are identified and addressed quickly.

· Aid in ad-hoc operational support to the Operations Team such as troubleshooting and resolving technical issues and providing training and support to users on Systems and Handheld Devices, where necessary.

· Any other duty / duties assigned from Line Manager.

· Any Ad-hoc projects assigned by Line Manager.