Total 4 customer service manager job vacancies in Science / R&D / Research category in Singapore

Job Responsibilities

· Develop and execute production plans and schedules aligned with the company's annual operating objectives.

· Oversee production conditions and standardization processes for FCBGA manufacturing.

· Ensure product quality and stability by reducing manufacturing variations and implementing quality improvements.

· Identify and implement process optimizations to enhance production quality and yield.

· Manage and optimize production process conditions and settings, including resin, laser, electrolytic copper plating, desmear/electroless plating, circuit formation, AOI, SR, contour processing, surface treatment, soldering, and inspection equipment.

· Lead productivity improvement activities, including standardization, work procedure revisions, and automation of process checks to address capacity constraints.

· Select and evaluate materials used in production, as well as set up and assess process and inspection equipment.

· Implement changes to production processes as needed.

· Standardize technical and work standards, including FMEA and control plans.

· Drive cost reduction initiatives and validate and implement roadmaps for design rules and new materials.

· Respond to technical meetings with customers to address and resolve issues.

Job Requirements

Professional Qualifications:

· Bachelor’s degree from an accredited college or university, or equivalent qualifications and experience.

· At least 5 years of experience in semiconductor process or production technical roles.

Specialized Knowledge & Skills:

· Knowledge of semiconductors and understanding of customer requirements.

· Basic understanding of chemistry, electrical systems, and machinery.

· Experience in quality and productivity activities on production lines is desirable.

· Familiarity with measurement, analysis, and reliability assessment tools is preferred.

· Basic knowledge of substrate manufacturing processes is desirable.

· Ability to address and resolve problems of moderate to complex difficulty.

Competencies:

· Capability to work meticulously and accurately with zero errors.

· Ability to comprehend and respond to customer needs effectively.

· Skill in planning and executing projects with strong project management capabilities.

· Proficiency in influencing others regarding company policies, practices, and processes.

Attributes:

· Strong interpersonal and communication skills for effective collaboration and influence with various stakeholders.

· Ability to work comfortably with a global perspective and interact with people from diverse cultural backgrounds.

· Alignment with core values such as integrity, passion, proactivity, and creativity.

KEY ACCOUNTABILITIES / KEY RESPONSIBILITIES

• Responsible for developing production plans and schedules based on company's annual operating plan and execution
• Responsible for overall production conditions and standardization responsibilities related to FCBGA manufacturing
• Overall responsibility for product quality, and quality stability (by reducing manufacturing variation) and quality improvement (by research and implementation)
• Process Optimization: Identify opportunities for process improvement and implement measures to continuously enhance production Quality and Yield
• Production process conditions, management settings, and optimization (Resin, laser, electrolytic copper plating, desmear/electroless, circuit formation, AOI, SR, external shape, surface treatment, solder, inspection machine, etc.)
• Productivity Improvement Activities (Including standardization, revision of work procedures, and automated process checking), addressing all capacity constraints
• Selection and evaluation of materials used in production
• Setting up and evaluating process equipment used in production
• Setup and evaluation of inspection, measuring and analytical equipment used in production
• Application of changes to the process
• Standardization (Technical Standards, Work Standards, FMEA, Control Plans)
• Cost reduction activities
• Roadmap Validation and Implementation (Design rule verification, new materials, etc.)
• Responding to technical meetings with customers

KNOWLEDGE & EXPERIENCE REQUIRED

• PROFESSIONAL QUALIFICATIONS

1. Bachelor's degree from an accredited college or university or equivalent qualifications and experience
2. Manager should have at least 5 years of post-semiconductor process or production technical experience

• SPECIALIZED KNOWLEDGE / SKILLS

1. Have knowledge of semiconductors and customers
2. Have basic knowledge of chemistry, electricity, machinery, etc.
3. Experience in quality and productivity activities on the production line (desirable)
4. Experience with measurement, analysis and reliability assessment tools (preferred)
5. Basic knowledge of substrate manufacturing process (desirable)
6. Skill to solve problems that are difficult to moderately complex

• COMPETENCIES REQUIRED (ABILITIES)

1. Ability to work with care and precision without error
2. Ability to understand and listen to customer intent
3. Ability to plan and execute with project management skills
4. Ability to influence others regarding policies, practices, and process of company

• COMPETENCIES REQUIRED (ATTRIBUTES)

1. Good interpersonal and communication skills help you communicate, collaborate and influence multiple stakeholders
2. Be comfortable with a global mindset and working with people from different cultural backgrounds
3. A person aligned to our values: integrity, passion, proactivity and creativity

KEY ACCOUNTABILITIES / KEY RESPONSIBILITIES

• Responsible for setting the Equipment Eng team’s goal and strategy based on company's annual operating plan and execution
• Overall responsibility for Selection, Procurement, Installation and Commissioning of equipment for FCBGA substrate production facility
• Overall responsibility for preventative maintenance, calibration and plant automation (Automatic transport, measurement, etc.), and capacity utilization
• Strategy Planning

1. Implementation plan (medium to long term)
2. Equipment Budget Planning/Implementation/Management

• Planning

1. Specification and Purchase Specification
2. Comparison and selection of manufacturers
3. Price Review
4. Planning (Ringisho)

• Design of Production Lines

1. PO
2. production design meeting
3. Design Review

• Production

1. Commencement of production and exchange of equipment delivery specifications
2. On-site commissioning and preparation of inspection report
   • Installation and Change Management
3. installation and ancillary works
4. trial run
5. Spare parts inventory and management
6. operations training, maintenance training
7. Safety Audit (Safety Assessment)
8. Change Management Application
9. Initial Flow Management Results Report

• Recognition

1. Equipment acceptance inspection and acceptance report
2. Preparation of various standards and delivery of equipment

KNOWLEDGE & EXPERIENCE REQUIRED

• PROFESSIONAL QUALIFICATIONS

1. Bachelor's degree or equivalent qualification and experience from an accredited technical college or university
2. The manager is an experienced facility engineer

• SPECIALIZED KNOWLEDGE / SKILLS
  1. Have knowledge of semiconductor related equipment (desirable)
  2. Basic knowledge of substrate manufacturing process (desirable)
  3. Basic knowledge of productivity indicators
  4. Experience creating CAD, specifications, and drawings
  5. PLC, programming knowledge (preferred)
  6. Experience installing and erecting equipment (preferred)
  7. Experience in construction management of buildings and utilities (preferred)
  8. Skill to solve problems that are difficult to moderately complex
• COMPETENCIES REQUIRED (ABILITIES)

1. Ability to work with care and precision without error
2. Ability to understand and listen to customer intent
3. Ability to plan and execute with project management skills
4. Ability to influence others regarding policies, practices, and process of company

• COMPETENCIES REQUIRED (ATTRIBUTES)

1. Good interpersonal and communication skills help you communicate, collaborate and influence multiple stakeholders
2. Be comfortable with a global mindset and working with people from different cultural backgrounds
3. A person aligned to our values: integrity, passion, proactivity and creativity

KEY ACCOUNTABILITIES / KEY RESPONSIBILITIES

• Responsible for setting the FCBGA substrate design team’s goal and strategy based on company's annual operating plan and execution
• Overall responsibility for product specifications, design, and certification samples of FCBGA products manufactured and associated EDA tools such as Cadence APD and Ansys simulation tools
• Trial production and design

1. Send, receive, manage, and edit customer data
2. DRC (Design Rule Check) Implementation, System Registration
3. DFM (Design For Manufacturing) Implementation, Customer Response
4. Drawing Creation, Design Optimization and Customer Approval
5. Create, edit, and manage design and manufacturing data
6. Tool Data Creation
7. Create data for process checks
8. Product specifications, process flow settings, system registration
9. Summary of manufacturing condition setting.
10. Review of related divisions of prototype development results
11. Summary of Quality Confirmation Results
12. Transfer of production of prototypes
13. Cross functional collaboration

• Standardization, operation

1. Create, standardize, and validate input and design guidelines
2. Create and standardize operation flow rules
3. Create and standardize Correction rule/policy
4. Training and development of design engineers

• Roadmap

1. Survey of customer and industry technology trends
2. Create a technology roadmap
3. Summarize and manage development items, through research and innovation

• Customer Response

1. Customer response point for technical inquiries
2. Regular meetings with customers

KNOWLEDGE & EXPERIENCE REQUIRED

• PROFESSIONAL QUALIFICATIONS

1. Bachelor's degree from an accredited college or university or equivalent qualifications and experience.
2. Manager has at least 5 years of post-semiconductor process or design experience

• SPECIALIZED KNOWLEDGE / SKILLS

1. knowledge of semiconductors and customers
2. Experience creating CAD/CAM, specifications, and drawings
3. Experience with measurement, analysis and reliability assessment tools (preferred)
4. Basic knowledge of substrate manufacturing process (desirable)
5. Skill to solve problems that are difficult to moderately complex

• COMPETENCIES REQUIRED (ABILITIES)

1. Ability to work with care and precision without error
2. Ability to understand and listen to customer intent
3. Ability to plan and execute with project management skills
4. Ability to influence others regarding policies, practices, and process of company

• COMPETENCIES REQUIRED (ATTRIBUTES)

1. Good interpersonal and communication skills help you communicate, collaborate and influence multiple stakeholders
2. Be comfortable with a global mindset and working with people from different cultural backgrounds.
3. A person aligned to our values: integrity, passion, proactivity and creativity