Total 12 job vacancies by 4fingers Singapore Pte. Ltd.

The Role:

To assist the HR Manager on full spectrum of HR Operations matters such as personnel management, HR policies & procedures, compensation & benefits, employees’ relations, payroll, recruitment and other HR administration.

KEY RESPONSIBILITIES

· Coordinate on employees’ onboarding and offboarding

· Manage employees’ benefits administration such as insurance enrolment/termination, leave management and etc

· Responsible for payroll management i.e. liaison with payroll vendor on monthly payroll processing related matters/documents and to ensure employees’ salary is released with accuracy and on a timely manner.

· Assist HR Manager on the implementation of HR Policies and other HR programs/projects to support Company’s business objectives.

· Generate monthly HR reports and other ad-hoc HR related reports/analysis.

· Prepare HR letters on employees’ movement and career progression i.e. transfer, confirmation, promotion, annual increment, bonuses and etc.

· Attend to employees’ queries/requests, providing information/advice/assistance to all employees on human resource issues, rules and regulations.

· Handle inquiries from Operations relating to disciplinary issues, staff grievances, labour disputes, employee benefits, HR Policies & Procedures.

· Upkeep employees’ records such as employees’ personal file.

REQUIREMENTS OF THE ROLE

· Minimum 5 years’ of working experience in Human Resource Management, preferably HR professional with strong HR operations background.

· F&B experience a must

· Experience in F&B payroll processing a must

. Familiar with WICA processing

· Knowledge in Labour Laws and Industrial Relations Practices.

· Meticulous, good analytical and problem-solving skills.

· Self-starter, good sense of urgency and able to work under extreme pressure.

· Ability to cope with fast-paced working environment.

· Able to start in short notice, immediate availability preferred.

The Role:

Supervisor is responsible for ensuring that the 4fingers’ “customer promise” is consistently fulfilled to all customers, quality store operations are maintained, store staff (particularly Team Member) are led and empowered in a positive manner and financial contribution is maximized.

The job requires customary and regular exercise of independent judgement and discretionary powers in day-to day performance of job duties and ensures that company policies are implemented and maintained in a consistent manner. Qualified Supervisor lead by example and have strong customer orientation good organizational, communication and people development skills.

JOB RESPONSIBILITIES:

Store Opening Duties until trading starts, which entails to receiving stocks, setting up of stations, organizing POS set-up for the day and checking on the following –

• Ensuring day to day operations run smoothly in accordance with 4Fingers operation standards
• Staff Grooming according to company standards
• Ensuring no expired stocks in chillers & freezers
• Ensuring all SOPs are followed diligently by other crew members
• Ensuring store is clean, tidy and organized
• Ensuring new trainees are guided accordingly to training plan
• Ensuring 3-hourly checks are conducted
• Ensure all temperature checks on equipment are done
• Ensure store checklists are completed

Store Closing Duties which entails to the following

• Ensuring store is properly clean, tidy and organized prior to locking up
• Ensuring stores cash reconciliation and end-of-day POS closing procedures are conducted.
• Expired Stocks and Wastages are recorded accordingly.
• Ensure all store property is accountable for

The Role:

The crew is the heart of 4Fingers service, representing the brand to our customers, instrumental in providing awesome service to customers so that they keep coming back. The candidate will be responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have.

He/ She is assigned to, but not limited to, take customers' orders, preparation and production of food, assemble the orders, and act as cashiers.

JOB RESPONSIBILITIES:

• Engage and delight customers; interact with them; creating memorable service experience
• Manage crowds, greet customers and assist with seating arrangements during peak hours
• Manage cashier responsibilities and ensure accurate order
• Know products to be able to assist customers with orders
• Upsell / Cross sell to meet store monthly targets
• Understand the brand in order to engage customers
• Assist with educating customers during any marketing / store campaigns
• Maintain cleanliness in food service areas and throughout the food establishment
• Ensure utensils and dishes are washed and stored appropriately
• Prepare food according to Standard Operation Procedures (SOPs)
• Replenish supplies and manage inventories
• Operate cooking equipment
• Take instructions from managers and crew leaders, supervisor

JOB REQUIREMENTS:

• Love interacting with people, and in creating memorable service experience. This includes engaging them and handling their feedback
• Have energy levels that are off the charts, and enthusiasm with the ability to work in a fast paced environment
• Ability to handle all stations of Front End and Back End
• Pleasant disposition; Smiles spontaneously and constantly especially during peak hour periods
• Ability to manage peak hour periods with speed and accuracy
• Fluent in English (advantageous if person can also communicate in a second language)
• Able to work rotating shifts, weekends, eve of PH and PH
• Thrives in fast paced environments and is able to work on their feet
• Relevant working experience in food and beverages industry is an added advantage
• Cooperative; Great team player

We are seeking for a highly motivated Administrator to provide administrative business and operational support within the organisation. He or She will assist various departments tasks and initiatives or projects as assigned to support the overall business objectives.

Job Descriptions:

• Provide general administartive support to various department (including Finance and Marketing) within the organisation.
• Arranging meetings, conferences, handle internal and external communications.
• Prepare correspondence and repoerts, maintaining data, records and files, tracking budget and sales expenditures.
• Collate information and prepare report for presentation/meetings.
• Assist in any adhoc adminiustrative support as assigned.

Requirements:

• Minimum 2-3 years of relevant working experience
• Computer literate with experience in Ms Office Suites
• A team player who work diligently and willing to learn and able to collaborate with cross-functional departments.
• Able to work in fast paced office environment and meeting tight deadlines.
• Possess good time management skills.

The Head of Operation position is a crucial function to ensure operational efficiency and profitability for all restaurants in Singapore. The role will be responsible for overseeing many different areas of the business including ensuring the excellence of operational activities and manpower productivity, planning and executing business expansion, monitoring and overseeing the business and employees, analyzing, gathering crucial information, enhancing brand visibility and overall sales, while managing the profit and loss aspects of the business.

Core Responsibilities

• Fully responsible for the P&L for the restaurant operations – managing the restaurant operations to meet desired sales and profit
• Driving operations excellence through various initiatives to improve operations standards, productivity and efficiency – analyze productivity data and optimising staffing and production capacity
• Ensuring consistently high standards of hygiene, cleanliness and food safety to deliver excellent customer experience
• Driving service excellence through various initiatives
• Collaborating with various departments to unify teams and foster a work environment that aligns with company strategic direction and improve efficiency – this include coordinating for new project development, marketing campaigns, new product development, digital initiatives, manpower initiatives, cost management initiatives and etc
• Coordinating with the management for strategic business expansion - assisting with the sourcing and analysis of potential new locations
• Engaging with government authorities and ensure adherence to regulatory standards.
• Any ad-hoc projects/initiatives assigned by management from time to time
• Carry out scheduled and unscheduled visits to stores to ensure operations are running smoothly.
• Explore new trade areas as part of the process for opening future stores.

Requirements:

• Preferably a degree or diploma holder in Hospitality field.
• Possess strong analytical and problem solving skill.
• Strong negotiation skills.
• Strong written and verbal communication skills.
• Strong planning and organizational skills.
• At least 10 years experience in management role in F&B or retail operations
• Proven ability to manage profitable businesses.
• Proven ability to build and lead strong teams.
• Proven ability to have an ‘Attention to Detail” mind-set.
• Stable work history to date, i.e., have a record of staying with previous employers for significant periods.

The Role:

To support the brand in meeting sales targets by performing various marketing activities and campaigns set out by the management and marketing team.

Job Responsibilities:

• Support Marketing Director/Manager/GM in executing effective marketing strategies and annual marketing campaigns.
• Execute the annual and ad-hoc marketing plans and initiatives that significantly help stores to achieve sales target, guest counts, and market share.
• Plan, execute and attend community and local store marketing events. Monitor industry statistics, follow trends, and shop competitors within the market. Create and execute marketing campaigns to promote products and increase sales, build guest counts, and support customer loyalty. This include physical presence with the stores, and not limited only to administrative roles.
• Act as liaison with mall management and operations for local restaurant marketing campaigns including for underperformance stores and new store openings.
• Assist, collate, and coordinate information needed with production of marketing materials and literature online and offline for aggregators’ platforms, new store openings and local store marketing.
• Ensure stores’ marketing materials are accurately displayed, in good condition and distributed as required.
• Act as liaison with aggregators on marketing campaigns.
• Ensure the external brand persona and direction is always adhered to.
• Update and maintain documentation and databases – aggregators, new store openings and local store marketing.
• Perform market analysis and research on competitors.
• Responsible for the aggregators’ performances and sales building report.
• Ad hoc reports or other tasks will be assigned as needed.

Requirements :

• Possess a degree or professional qualification in Marketing / Marketing Communications / Advertising or any equivalent certification.
• Fresh Graduate with Marketing qualification are welcome.
• Candidates having experience in F&B/consumer retail products or in working with field marketing have an added advantage.
• Possess project management and communication skills – demonstrate ability to lead with excellent interpersonal communication.
• Meticulous, creative, and innovative person with strong organizational and time-management.
• Proactive, flexible and hungry to learn and grow professionally.

Job Responsibilities:

• Ensure timely, accurate month-end closing and financial reporting to Management
• Responsible for preparation and closing of monthly and annual financial statement
• Responsible for preparation of Balance sheet and audit schedules.
• Manage credit control
• Coordinate and liaise with internal/external parties to support operation and intercompany activities
• Prepare corporate tax computation and liaising with tax agents at year end
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required.
• Maintain accounting controls and recommend policies and procedures to enhance process efficiencies.
• Support budgeting exercise
• Assist in ad-hoc projects and tasks when assigned.

Skills & Qualification:

• Minimum 5 years working experience
• Effectively bilingual
• Knowledge of Netsuites system and Power BI highly preferred
• Audit in Big 4 is preferred
• Highly driven, independent and confident to carry out assignment in an efficient and effective manner.
• Meticulous, organized, pro-active and able to work in a fast-paced environment.
• Good analytical, communication and interpersonal skills.
• Good knowledge in Financial Reporting Standards and taxation.
• Preferable who can join immediately or short notice.

The Assistant Restaurant Manager is responsible for managing all day-to-day elements of running a restaurant. The incumbent has partial operational and P&L accountability for a high-turnover business. They are expected to proactively manage, motivate and lead a team from varying backgrounds and cultures. He / She is required to assist the Restaurant Manager in executing and delivering the business plan.

Role and Responsibilities:

1. Drives & Delivers Results

• Cascades KPIs at team and individual levels.
• Analyses information to identify cause-and-effect relationships and correlations.
• Identifies critical elements and assesses consequences of different courses of action and proposes solutions.

2. Demonstrates Personal Excellence

• Provides guidance and advice in his/her area of expertise/knowledge and applies them in his/her area of responsibility.
• Actively seeks learning opportunities and actively shares knowledge and information with others. Shares specialized knowledge, skills and learning from experience across different situations and contexts effectively.

3. Focuses on Customers

• Examines Customer interests, needs, wants and experience to propose and develop solutions that add value.

4. Drives Innovation & Improvement

• Adapts changing circumstances, including emergencies and other unexpected situations.
• Implements initiatives related to the improvements of processes and systems.

5. Communicates Effectively

• Develops consensus on ideas and recommendations affecting own team. Facilitates discussions and gives consideration to a range of interests, options and possibilities.

6. Collaborates to Win

• Identifies and builds partnerships. Develops and maintains long-lasting partnerships to strengthen relationships. Delivers priorities and initiatives outputs.

7. Builds Diverse Team (Employees)

• Takes initiative in supervising staff members under his/her responsibility.
• Ensures that roles and responsibilities within the team are clear. Plans and reviews work, and assess staff performance.
• Remains alert to emerging issues and trends that might benefit or otherwise impact individual and team's work.
• Creates regular opportunities for team members to contribute toward enhancing service quality.

Requirements:

• Min 2 years experience supervising Crew in F&B industry.
• Passionate about food industry and customer experience.
• Experience in store operations, staff scheduling
• Able to manage both Back and Front of House.
• Familiar with food industry local laws, certifications and compliance
• Ability to communicate effectively with both internal and external parties.

Company Overview

4Fingers is a premier Quick Service Restaurant (QSR) renowned for our signature crispy fried chicken, committed to serving high-quality, delicious meals in a fast-paced setting. We are committed to exceptional customer service and innovative menu offerings; we aim to delight our customers and exceed their expectations at every visit.

Job Descriptions:

• To source and evaluate suppliers based on price, quality, reliability, and delivery speed.
• Negotiate contracts, terms, and pricing with suppliers to achieve cost savings and favourable terms.
• Conduct market research to stay informed about industry trends, supplier offerings, and pricing fluctuations.
• Coordinate with internal stakeholders to understand procurement needs and requirements.
• Process purchase orders and ensure timely delivery of goods to meet operational demands.
• Monitor inventory levels and manage inventory control to optimize stock levels and minimize wastage.
• Maintain accurate records of procurement activities, contracts, and supplier information.
• Resolve any issues or disputes with suppliers regarding quality, delivery, or invoicing.
• Ensure compliance with company policies, procurement procedures, and regulatory.
• Provide administrative support such as handling correspondence, assisting with data entry and generating reports.

Requirements:

• Bachelor’s degree in business administration, Supply Chain Management or equivalent
• Min 1 -2 years of relevant experience.
• Experience in procurement, sourcing, or supply chain management, preferably in the F&B industry.
• Ability to build and maintain relationship with suppliers.
• Possess good communication and interpersonal skills.
• Proficiency in Microsoft Office suite
• Detail-oriented with a focus on accuracy and quality.
• Ability to work independently and collaboratively in a fast-paced environment.

• Weekly stock inventory checking
• Preparation of weekly and monthly revenue forecasting
• Prepare weekly/ monthly variance analysis report
• Maintain full set of accounts include Profit & loss, Balance sheet and audit schedules
• Preparation of monthly management accounts
• Assist in budget
• Prepare corporate tax computation and liaising with tax agents at year end
• Support all audit related matters including preparation of audit schedules, attend to audit queries, provide information required and timely preparation of financial statements
• Prepare consolidation reports
• Maintain accounting controls and recommend policies and procedures to enhance process efficiencies.
• Ad hoc projects and tasks when assigned

Requirements:

• Minimum 5 years working experience
• Effectively bilingual
• Knowledge of Netsuites system and Power BI highly preferred
• Audit in Big 4 is preferred
• Highly driven, independent and confident to carry out assignment in an efficient and effective manner
• Meticulous, organized, pro-active and able to work in a fast-paced environment
• Good analytical, communication and interpersonal skills
• Good knowledge in Financial Reporting Standards and taxation
• Preferable who can join at short notice.

The Role:

The crew is the heart of 4fingers’ service, representing the brand to our customers, instrumental in providing awesome service to customers so that they keep coming back. The candidate will be responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have. He or She is assigned to, but not limited to, take customers’ orders, preparation, and production of food, assemble the orders, and act as cashiers.

Job Responsibilities:-

• Engage and delight customers; interact with them; creating memorable service experience.
• Manage crowds, greet customers and assist with seating arrangements during peak hours.
• Manage cashier responsibilities and ensure accurate order.
• Know products to be able to assist customers with orders.
• Upsell / Cross sell to meet store monthly targets.
• Understand the brand in order to engage customers.
• Assist with educating customers during any marketing / store campaigns
• Maintain cleanliness in food service areas and throughout the food establishment.
• Ensure utensils and dishes are washed and stored appropriately.
• Prepare food according to Standard Operation Procedures (SOPs).
• Replenish supplies and manage inventories.
• Operate cooking equipment.
• Taking instructions from managers and crew leaders.

Job Requirements: -

• Love interacting with people, and create memorable service experience. This includes engaging them and handling their feedback.
• Have energy levels that are off the charts, and ability to work in a fast-paced environment.
• Ability to handle all stations of Front End and Back End.
• Pleasant disposition; Smiles spontaneously especially during peak hour periods.
• Ability to manage peak hour periods with speed and accuracy.
• Effectively bilingual
• Able to work rotating shifts, weekends, eve of PH and PH.
• Thrives in fast paced environments and can work on their feet.
• Relevant work experience is an added advantage.
• Cooperative; a great team player.

Overview of Position:

To assist Restaurant Manager in creating and maintaining a culture of customer service, employee recruitment and development, and business profitability, while upholding the brand standards as set by 4Fingers.

Assist the Restaurant Manager in delivering Service Commitment Responsibilities:

• Consistently delivers our 4Fingers customer program
• Conveys passion about his/her work, the products we serve, and the 4Fingers brand
• Maintains a comprehensive knowledge of all 4Fingers products
• Manages the customer environment
• Handles customer requests and complaints in a positive, professional manner.
• Create a customer experience that delivers the promise of the 4Fingers brand. This includes a genuinely friendly service that generates regular customers return; accurate orders; hot & fresh food.

Assist the Restaurant Manager in delivering Talent Management Responsibilities:

• Responsible for the recruitment and selection process in the restaurant.
• Maintains a positive working environment to promote a culture of passion, teamwork and respect.
• Maintains communication within the shop.
• Creates shop objectives and action plans to achieve the target
• Utilizes retention and rewards tools to motivate restaurant staff. Manage the crew which includes rostering, regular coaching, communications.

Assist the Restaurant Manager in delivering Business Responsibilities:

• Maintains highest standards of ethics and integrity.
• Maintains highest standards of personal conduct and appearance
• Identifies, establishes, and implements local promotions designed to maximize sales for the operation, with the agreement of 4Fingers.
• Implements brand promotions.
• Manage day to day operations that includes the highest safety and hygiene standards compliant with regulations.
• Develops sales, cost, profit targets
• Responsible for the completion of daily, weekly, and monthly restaurant reports.
• To keep and implement 4Fingers standards, policies, and procedures.
• Manage raw materials, supplies, equipment and IT systems.
• Control operational costs and identify measures to cut waste

Assist the Restaurant Manager in delivering Leadership Responsibilities:

• Delivers outstanding results through goals and clear priorities
• Makes timely and high-quality decisions and adds value through their knowledge and expertise.
• Inspires and motivates with a high level of commitment and performance
• Develops people and self
• Values diversity through people

Requirements:

• Have minimum 3 to 5 years of relevant experience, supporting Restaurant operations listed.
• Handson person at all times.
• One with great passion, to operate like a business owner, people orientated, driven and hungry.
• Able to drive, manage people and takes pride in delivering the best to the customer
• Consistent, persistent, independant
• Great problem solver, with excellent communication skills