Total 32 job vacancies by AccorHotel

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

Ready to elevate Mama Shelter’s brand to new heights?

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

You keep a hawk’s eye on costs, juggle with margins, and make the numbers talk so that every penny counts.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlet:

• Long Bar
• Raffles Courtyard
• The Grand Lobby
• Tiffin Room
• yi by Jereme Leung

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out ad-hoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• The Grand Lobby
• Tiffin Room
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

What do we expect from you?

Under the general guidance of the Purchasing Manager or any other authorized by the management, you are responsible for, including but not limited to, storage, issue, maintaining and accounting for Food & beverage, general supplies and for maintaining cleanliness of the stores area as per Municipality standards

How your day looks like?

• To ensure that all goods received in the Hotel are properly supported by valid hotel purchase orders.
• To examine both quality and quantity of goods received in coordination with related department Heads before accepting delivery.
• To ensure that goods are promptly moved to Stores or the concerned department once received.
• To ensure that outgoing goods are properly documented and accounted for.
• To closely monitor with the Purchasing Officer all pending or partial deliveries.
• To be responsible for recording and distributing reports as required.
• To perform the physical count of all storeroom stocks and month-end inventory, with final balances to be reconciled with the general ledger month-end balance.
• To prepare monthly cost reports
• To assist Purchasing Department when required
• Any other ad-hoc tasks assigned by the Purchasing Manager and the Director of Finance.

     How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.

• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

What do we expect from you? 

We are seeking a detail-oriented and proactive Accounts Receivable Executive to join our finance team. The successful candidate will be responsible for managing all aspects of accounts receivable, ensuring timely and accurate invoicing, payment processing, and customer account management. This role requires strong communication skills and the ability to work collaboratively with various departments to support the company’s financial health. 

How your day looks like? 

Key Responsibilities: 

• Invoicing and Billing and prepare manual invoice & credit noted where and when required 
• Generate and send out invoices to customers in a timely and accurate manner. 
• Verify that transactions comply with financial policies and procedures. 
• Investigate and resolve billing discrepancies / enquiries 
• Contact customers via phone, email, or mail to follow up on outstanding payments. 
• Reconcile customer accounts and resolve discrepancies or billing issues. 
• Prepare regular reports on accounts receivable status, including aging reports. 
• Assist in the preparation of financial statements and other accounting reports as required. 
• Address customer inquiries and resolve any issues or concerns related to billing and payments. 
• Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers. 
• Point of contact for Guest Ledger and liaison with Front Office. 
• Process and timely issuance of Statement of accounts and follow up on delinquent payment. 
• Provide ad hoc support to operations accounts team. 
• Process credit applications, ensuring that clients are notified promptly and professionally. 
• Ensure all invoices / statements are issued on a timely basis. 
• Maintain positive working relationships with customers to facilitate timely collections. 
• Maintain accurate and up-to-date customer account records. 
• Monitor and pursue collection of overdue accounts. 
• Hold Credit Meeting on a weekly basis and write minutes. 
• Ensure compliance with company policies and accounting standards. 
• As and when any Ad-hoc task given by superior 

Preferred Skills: 

• Familiarity with industry-specific billing and collection practices. 
• Strong problem-solving skills and the ability to handle difficult customer situations. 

How do I deliver this? 

• Tell it like it is- Authentic, honest, you mean it, sincere, true. 
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual. 
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable. 
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different. 
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest. 

This position is available from January 2025 onwards.

The position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents.

Primary Responsibilities

Manages All Porterage Tasks

• Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
• Welcomes all residents and guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
• Ensures the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Participates in the Raffles Hotel Singapore Arrival and Departure Experience

• Supports and assists the Doorman and Reception teams during every resident arrival and departure.
• Supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities.

Acts as Supporting Element of the Entire Guest Journey

• Works closely with all hotel colleagues to create efficient, yet personalised service encounters for all residents.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services 

• Ensures guests receive the experience and service as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by the management.
• Adheres Workplace Safety and Health (WHS) policies and procedures.
• Performs any other duties and responsibilities that may be assigned.

Summary

Responsible for the receipt of guests’ luggage and parcels, and ensure accurate delivery to and from guestrooms. The Bellman also assists guests with enquiries and fulfilling other service requests.

Job Responsibilities

• Greet and welcome guests at the main entrance, use the guest names whenever available
• Liaise with front desk for all arrivals and departures
• Assist in driveway management, opening and closing of vehicles’ doors
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
• Provide information and other assistance to guests when required
• Maintain cleanliness of the entrance and baggage room
• Assist the concierge to book taxi upon guest request
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services

Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Summary

Responsible for the formation and implementation of the Food & Beverage annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.

Job Responsibilities

• Responsible for the conceptual and operational design of the restaurant and bar concepts in the Hotel.
• Be an active participant in the strategic marketing approach to ensure exposure the Food & Beverage of the Hotel.
• Create active strategies to maintain a strong social media capture.
• Daily monitoring of Food & Beverage performance and assume responsibility for its achievement.
• Leading the restaurants, bars and events team in proper expenses and cost control with required services and standards and monitoring the performance of all the outlets in this process.
• Proven track record in the ability to conceptualize, promote and deliver innovative promotional events.
• Overall responsibility of all operational components of the division to ensure efficiency and effectiveness of operations and maintain high standards of operations in all restaurants, bars and events.
• Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.
• Collaborate with the Executive Chef to continually review and refresh menu offerings as deemed by locality and region.
• Create an operational environment of education and empowerment that energizes the team to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
• Cultivate a positive culture surrounding the guest feedback platform and formulate strategies to continually improve the guest experience.
• Cultivate a culture of exploring new strategies on how revenue streams can be developed.
• Create revolutionary new standards.
• Liaise with all outlet and kitchen management to improve service and product efficiency.
• To conduct regular hygiene audits in conjunction with the Executive Chef and Stewarding.
• Develop the Annual Department Business Plan and Financial Budget.
• Implement T&C activities within budgeted guidelines and time frame, controlling expenditure during the financial year.
• Ensure payroll for the department is run in accordance with statutory regulations and company guidelines.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Ensure that high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Plan, develop and grow the food& beverage team through leadership, mentorship and coaching to fuel the growth of the team.
• Conduct departmental orientation; ensure that all new hires and existing colleagues are trained in the on-the-job training of the Food& Beverage Division.
• Collaborate with Talent & Culture team that lead to efficient and effective recruitment process and also the team in the education plans to increase colleagues’ knowledge and skills in service and culinary excellence.
• Lead and facilitate the performance review process for the division, adhering process schedule and follow up.
• Have regular brainstorming sessions that includes all colleagues to create a flow of new and ‘improved’ ideas.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

You’re the person our Mama trusts to develop her establishment’s sales

Would you like to do the opening of our Mama Shelter Zurich?

THE MISSION?

Mama does not compromise with cleanliness and hygiene!

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

Our customers and the reception team are in good hands with you

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Act as a coordinator between the hotel and the FEHD.
• Lead the FSMS team, arrange the monthly meeting and chair the meeting.
• Plan and implement the FSMS program.
• Train employee in the food safety policies.
• Conduct monthly internal hygiene inspection and report writing.
• Assist in corrective actions.
• Investigate food safety incidents and submit reports to the F&B Manager, Executive Chef, Resident Manager and/or General Manager of an individual hotel.
• Ensure employees’ personal hygiene are maintained tip-top at all times.
• Record keeping. Ensure all the temperature records are filled out correctly.
• Arrange food samples for laboratory tests.
• Accompany the auditor in the external audit.
• Recruit, induct and train Food Safety Officers.
• Ensure cleanliness and appearance of all Offices, Kitchens and related areas.

Bell Captain

Directs and coordinates the delivery process to fulfill guests’ requests for amenities, luggage delivery, newspapers, mails and messages and other porter services.  Ensure the smooth operations at both lobby and driveway and also productivity and efficiency of Bellman

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations. 
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service through follow-up. 
• Attend to all other guest requests as directed by Leaders, and according to Swiss Service 
• Acknowledge and communicate with Bell Persons via Mobitalk upon completion of assignments 
• Respond to all other requests in a timely manner 
• Ensure all job assignments are properly logged in respective logbooks 
• Ensure LQA service standards are in practice as set by the hotel at all times 
• Provide organized and seamless luggage service 
• Provide introductory explanation of room facilities  
• Able to provide information and assistance to guests as and when required 
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative 
• Supervises the Bell person, Doormen and Valets to ensure optimum operational standards 
• Ensure smooth flow of traffic at the driveway 
• Assist with any group luggage logistics 
• Issuance and control of walkie and master keys to colleagues on duty 
• Ensure all issuance of walkie and master keys are recorded 
• Buddy new colleagues as required and provide on job training 
• Perform manual wake-up calls for guests during night shift when required 
• Ensure timely deliveries of amenities to guests especially during the night shift 
• Conduct department briefings, checking on attendance and punctuality 
• Co-ordinate coverage for colleagues manning during breaks and meal time 
• Ensure grooming standard set by the hotel at all times 
• Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas 
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow 
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service 
• Maintenance of equipment (including signages/stanchions). 
• Maintain the inventory of amenities and collaterals and organize requisition. 
• May be tasked to perform Doorman or Bellman role when required 

Concierge

The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience. 

Summary of Responsibilities:

Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:

OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS  

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.  
• Providing directional information, shopping, places of interest, etc  
• Handling of Mail and Message and Lost & Found  
• Maintaining of brochures of hotel chain as well as places of interest  
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue  
• Handle administrative matters pertaining to their respective shift  
• Ensuring hotel service standard goals are met  
• To assist in any tasks given from time to time  

PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTATIONS  

• Ensure LQA service standards are in practice as set by the hotel at all times 
• Able to provide information and assistance to guests as and when required 
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative  
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc. 
• Lead a Heartist® approach to guest experience/service with the team 

CONCIERGE DESK AND MISCELLANEOUS DUTIES 

• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation etc 
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement 
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers  
• Familiar with hotel computer interface, property management systems and internet access 
• Attend any department and operational meetings 
• Handling and investigation of guest requests/complaints  

INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAM 

• Ensure grooming standard set by the hotel at all times 
• Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas 
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow 
• Ensure department compliance with safety and security procedures at all times 
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service 

What do we expect from you?

The AV Technician is responsible for setting up, operating, and maintaining audiovisual equipment for events and meetings at Mondrian Singapore Duxton. This role requires technical expertise, attention to detail, and excellent communication skills to ensure all events are delivered seamlessly and exceed guest expectations.

How your day looks like?

 AV Setup and Operation

• Set up, test, and operate audiovisual equipment, including projectors, microphones, speakers, soundboards, lighting systems, and video conferencing tools.
• Ensure all AV equipment is installed and functioning properly before events.
• Operate AV systems during live events, addressing technical issues as they arise.

Maintenance and Troubleshooting

• Perform regular inspections and maintenance of AV equipment to ensure optimal performance.
• Diagnose and resolve technical issues quickly and efficiently to minimize disruptions.
• Coordinate with external vendors for repairs or replacement of faulty equipment when necessary.

Client and Team Support

• Collaborate with clients to understand their technical requirements and provide tailored solutions.
• Work closely with the Events and Banquet teams to align AV setups with event layouts and schedules.
• Train and guide hotel staff on the proper use of basic AV equipment

Documentation and Inventory

• Maintain accurate records of AV equipment usage, inventory, and maintenance schedules.
• Prepare reports on AV system performance and suggest upgrades or improvements.
• Ensure all AV equipment is stored securely and accounted for after each event.

Event Execution

• Provide on-site technical support during events to ensure smooth operations.
• Monitor AV systems throughout the event, making real-time adjustments as needed.
• Assist with event debriefs to identify areas for improvement in AV service delivery.

Requirements

• Minimum 1-2 years of experience in AV setup and operations, preferably in the hospitality or events industry.
• Strong knowledge of AV equipment, systems, and troubleshooting techniques.
• Familiarity with video conferencing platforms and streaming technologies.
• Proficiency in lighting, sound mixing

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

The Event Executive is responsible for supporting the planning, coordination, and execution of events at Mondrian Singapore Duxton. This role requires a proactive approach to client servicing, logistical coordination, and attention to detail. The Event Executive will collaborate with clients and internal teams to ensure the smooth delivery of events that exceed guest expectations.

How your day looks like?

Event Planning & Coordination

• Assist clients in finalizing event requirements, including venue setup, menu selection, and audiovisual needs.
• Prepare event proposals, contracts, and banquet event orders (BEOs) with clear and concise details.
• Liaise with internal teams (catering, banquet, housekeeping, front office) to coordinate event logistics.

Client Relationship Management

• Build and maintain strong relationships with clients, providing personalized service and attention.
• Conduct site inspections and pre-event meetings to ensure all client needs are addressed.
• Handle client inquiries and resolve any issues or concerns promptly.

Event Execution

• Ensure proper setup and execution of events according to client specifications and hotel standards.
• Provide on-site support during events, troubleshooting and managing last-minute adjustments as needed.
• Coordinate with service teams to ensure smooth event flow and guest satisfaction.

Administrative Duties

• Maintain accurate records of event details, contracts, and post-event evaluations.
• Track event budgets and ensure cost control.
• Assist in preparing monthly reports on event performance and revenue.

Business Development Support

• Work closely with the Sales team to identify potential business opportunities.
• Assist in preparing promotional materials for the hotel’s event services.
• Maintain a network of vendors and suppliers to enhance event offerings.

Team Collaboration

• Participate in team meetings and provide updates on ongoing and upcoming events.
• Share feedback and insights to improve event processes and guest experiences.

Requirements

• Education: Diploma or degree in Hospitality, Event Management, or a related field.
• Experience: 1-2 years of experience in event management or hospitality, preferably in a hotel setting.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in event management tools, CRM systems, and MS Office Suite.
• Knowledge of F&B operations, room layouts, and event logistics.
• Personal Attributes:
• Detail-oriented and solution-focused.
• Positive attitude and ability to work under pressure.
• Flexible and adaptable to changing client needs.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

The Event Coordinator will play a vital role in planning, organizing, and executing events at Mondrian Singapore Duxton. This role requires exceptional organizational skills, attention to detail, and the ability to deliver memorable experiences for clients and guests. The Event Coordinator will act as the primary liaison between clients and internal departments, ensuring seamless communication and service delivery from inception to execution.

How your day looks like?

Event Planning & Coordination

• Collaborate with clients to understand their event goals, requirements, and budget.
• Develop detailed event plans, timelines, and schedules.
• Coordinate with internal teams (e.g., F&B Team, housekeeping, and front office) to ensure flawless execution.

Client Relationship Management

• Serve as the main point of contact for clients throughout the event lifecycle.
• Conduct site visits, meetings, and consultations to finalize event details.
• Provide personalized recommendations and solutions to enhance client satisfaction.

Logistics Management

•  Arrange and oversee event setups, including venue layout, décor, audiovisual, and F&B services.
•  Ensure all equipment and materials are in place and functioning correctly.
•  Handle last-minute changes, challenges, or special requests promptly and effectively.

Event Execution

• Supervise the on-site delivery of events, ensuring all client expectations are met or exceeded.
• Act as the primary contact for troubleshooting during events.
• Monitor guest satisfaction and address any feedback or concerns.

Administrative Duties

• Prepare contracts, proposals, and invoices in collaboration with the Sales/Finance team.
• Maintain accurate event documentation, including client correspondence, contracts, and post-event reports.
• Track and manage event budgets, ensuring cost efficiency.

Business Development Support

•  Assist the Events Manager in identifying opportunities to grow the hotel’s event business.
•  Participate in marketing efforts, including social media promotions and event showcases.
• Maintain a strong network of suppliers, vendors, and partners.

Requirements

• Education: Diploma or degree in Hospitality Management, Event Management, or a related                         field.
• Experience: Minimum 1-2 years of experience in event coordination, preferably in a hotel or                 hospitality setting.

Skills:

•  Strong organizational and multitasking abilities.
•  Excellent verbal and written communication skills.
•  Proficiency in event management software and MS Office Suite.
•  Knowledge of banquet operations, catering, and audiovisual setup is a plus.
•  Personal Attributes:
•  Detail-oriented and proactive problem solver.
•  Able to work under pressure and adapt to fast-paced environments.
•  Passion for delivering exceptional guest experiences.

 How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Job Description:

• To assist the Housekeeping Manager in maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff
• To work closely with other departments of the hotel, and attend regular meetings on a periodical basis in the absence of the Housekeeping Manager and Assistant Housekeeper
• Assist in evaluating and motivating Housekeeping staff.
• To perform other secondary appropriate duties as assigned by the Housekeeping Manager or Assistant Housekeeper.
• To organize new staff with uniform fitting and replacements as required.
• Assist in control of guestrooms & public areas supplies. Respecting PAR levels and order on time. 
• To familiarize with all security & emergency procedures.
• To be committed to working with staff, clients, suppliers, and the community in conserving natural resources and preserving the quality of the environment in which we operate
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Summary of Responsibilities:

ACCOUNT PAYABLE DUTIES

• Ensure all invoices are checked for accuracy and properly approved by various personnel. When making payment, ensure that all documents are properly perforated.
• Accurately coding of the GL accounts.
• File statements and invoices alphabetically and reconcile accounts as soon as statements arrive.

REVENUE AUDIT - ROOMS, FOOD AND BEVERAGE DUTIES

• Balancing Rooms, Spa, Banquet, Food & Beverage daily sales summary submitted by the Operation team.
• Ensure all the credit cards, cash, direct billing, city ledger, gift card, room charges are balanced according to the Cashier Summary for all revenue centers.
• Auditing of Banquet Event Order for completeness and accuracy of Banquet revenue posting.
• Prepare daily Staff & Promotions summary.

Main Complexity / Critical Issues in the Job

• Assisting colleagues in area which require assistance whenever help is needed
• Covering duties when colleagues are on leave 
• Performing duties of other colleagues whenever assistance is needed
• Handling quries from other departments or other general quries

Requirements:

• At least GCE “O” Level 
• Clerical experience/Accounting Knowlegdge
• Proficient in English
• Any relevant certificates 
• Microsoft Office Knowledge
• Good attitude, alert and able to make good and quick decisions
• Good communication skills
• Able to pay attention to details and perform assignments accurately 

Summary of Responsibilities:

• Ensure all calls & emails are answered in a courteous, friendly and prompt manner, following LQA standards and VOG initiatives
• Record accurate guest details in ResDiary
• Offer alternatives or Standby List to guests should the restaurant be fully booked
• Keep online portals open during slow periods
• Close online portals when restaurant is near fully booked
• Check that canceled or no show online reservations are removed from online portals backend
• Use ResDiary Promotion section & Promotions folder to advise guests of accurate and correct information
• Be up to date with Gift Central system
• Be up to date with Fairmont at Home
• Maintain collaborative working relationship with Restaurant Hostess and Restaurant Managers
• Follow SOP & email templates created by Dining Reservation Manager
• Ensure PCI Compliance for all credit card transactions
• Ensure smooth running of operations in the absence of Dining Reservations Manager & Assistant Manager
• Assist Senior Leaders as required
• Assist outlets when they are shorthanded (hostess/service)
• Generate IKE Reports (I Know Everything)
• Set up of Messages in ResDiary
• Set up of Promotions (discounts)
• Set up of Promotions (Events)
• Upkeep Online Health of each restaurant & bar (Accurate menus, time, info, pictures)
• Upload new menus on on all online portals

Qualifications:

• Minimum GCE ‘O’ Level or equivalent
• Basic call centre or F&B operation experience
• Fluent in verbal and written English.
• Good interpersonal, telephone etiquette and communication skills
• Computer Knowledge, i.e. well versed with emails, Microsoft word & excel, online information
• Seat and handle continuous calls for a prolonged time
• Prolonged glare from work station monitor
• Energetic and cheerful attitude in handling repetitive calls
• Ability to handle guest negative feedback
• Show empathy should a request not be met

ENSURE TIMELY REQUISITION OF INVENTORY AND STOCK CONTROL FOR STATIONERY AND SUPPLIES FOR THE DEPARTMENT 

• Handle requisition, inventory and stock control for stationery and supplies for department  
• Process all purchase requisitions and verify invoices  
• Ensure timely delivery of inventory and stationery 
• Requisite and process order for water cooler  
• Coordinate toner order and servicing of photocopier  
• Assist to request user ID for newcomers and deactivate user ID for staff who resign 

ADMINISTRATION AND MISCELLANEOUS DUTIES  

• Monitor and upkeep all maintenance items including renewal of contract/agreement  
• Maintain and update all colleagues personnel records 
• Monitor and update colleagues PHs, annual and medical leave records  
• Manage Petty Cash, Casual Labour and Expense payments and records  
• Process all purchase requisitions and verify invoices  
• Maintaining and updating of Department’s Time and Attendance records 
• Carry out any other duties as and when assigned by the Management of the Hotel and department 

INVOLVEMENT AS A MEMBER OF THE GUEST SERVICES TEAM 

• General knowledge of Front Office Operations  
• Familiar with T&C policies and procedures  
• Familiar with Labour Laws in accordance to the Government guidelines  
• Hands-on knowledge of Windows and its relevant programs  
• Knowledge of inventory and stock control  
• To handle any projects or assignments given from time to time 

This position is available from January 2025 onwards.

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities

Manages Revenue Management Operations

• Daily rate strategies review for daily rates and inventory to ensure room revenue optimization.
• Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
• Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
• Support different revenue streams with extraction of sales figures to support and analyze initiatives.
• To accurately process and manage Group reservations.
• Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets.
• With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions / Relationships

• Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
• Takes an active role in the development of rates, promotions, packages and other selling strategies.
• Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
• Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
• Stays current with the industry trends.
• Conducts and attends relevant meetings.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Values.
• Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food & Beverage, Spa and Raffles Boutique.
• Performs any other duties and responsibilities that may be assigned.

This position is available from January 2025 onwards.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.