Total 96 critical care provider job vacancies in Singapore

Note : Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.

To attract mid-career PMETs (Professionals, Managers, Executives and Technicians) to join the growing Community Care sector, the Senior Management Associate Scheme (SMAS) aims to assist Community Care organisations recruit suitable managerial and leadership talents to support their organisational growth and development.

To be eligible for the scheme you must meet the following criteria:

• Have not been employed by any community care organisation in the last six months;
• Have at least 8 years of managerial/leadership experience;
• Position offered is part of the senior management team or reports directly to a member of the senior management team;
• Should not have adverse reference checks;
• Is offered a baseline salary of at least $6,000/month;
• Candidate must not be funded under SMAS previously through any community care organisation.
• Successful applicants will be contacted by Community Care Organisations for prospective job offers in their organisations.
• Actual salary offered will be dependent on experience and decided between the prospective employer and applicant.

You will manage a grant administered by Sector Funds, and the job scope includes:

• Working with community care partners to identify opportunities, develop strategies and scope proposals on developing/enhancing services and building organisational capabilities, so as to better serve seniors and clients.
• Analysing data to assess the impact of funded projects, identify opportunities to develop resources to support community care partners at scale, and improve grant design and administration.
• Assess funding proposals, and work with community care partners to improve impact of funded projects.
• Develop requirements for, and assist in project managing the development of, a grant management IT system.

Job Requirements:

• A degree, with disciplines in health or the social sciences preferred.
• Strong analytical, planning and problem-solving abilities.
• Good team player and strong interpersonal skills, with the ability and curiosity to learn more about the various stakeholders' concerns.
• Self-starter, meticulous, adaptable to changes and strong ability to manage multiple tasks concurrently.
• Strong command of English, and proficient in Microsoft Excel.

• To assist in the consistent adaptation and adoption of AIC’s Information Management Policy across the organisation
• To assist in enabling related Data Management policies and executing relevant change initiatives
• Support the Data Protection Officer in handling of data sharing request in accordance with AIC Data Sharing Framework
• To assist in regular review initiatives to ensure continuous relevance and application of the AIC Data Sharing Framework to division’s processes
• To support the review of PDPA compliance related aspects throughout the organisation and its partners

Job Requirements:

• Degree in Information Science or Business Management with 3 -4 years' work experience
• Preferably 1 – 2 years of experience in handling information management, protection or/and data governance aspects
• Familiarity with Personal Data Protection (2012) and experienced in working within a Data Protection Office or similar would be beneficial
• Entry level candidates with relevant skillsets are welcome to apply. This includes background in process improvement methodologies and risk management practices, experience in analysing business processes and workflows to identify areas for improvement.
• Collaborate and/or guide stakeholders as part of cross-functional teams to identify and track areas for improvement
• Facilitation skills would be a plus
• Meticulous and conscientious
• Outgoing and works well in a team
• Good listener and quick to adapt

This position will be part of the Policy and Systems Management team, oversees the launch of new schemes from design to process development and implementation. The team is also responsible to drive inter-agency and cross-division projects to improve government’s financial support to patients and their caregivers.

1. Policy & Analytics

• Lead policy related discussions with MOH and other agencies; coordinate the launch of new policies in partnership with internal and external stakeholders.
• Perform review of existing policies and procedures, identify gaps and suggest improvements to existing process supported by data.
• Provide staffing support.

2. Project management

• Participate in cross-agency projects to improve government’s support to patients. Represent the division in the workgroup discussions and involve in the project planning process.
• Responsible for the development and delivery of assigned projects, monitor the activities, and lead change management effort to support the implementation.
• Review and improve the existing processes to achieve cost-effectiveness and productivity gain.

Job Requirements

• Bachelor degree with 3 years of relevant experience from public sector organizations.
• Experience in managing cross-agencies projects, process planning, change management and reporting would be advantageous.
• Self-starter with the ability to work independently and as part of a team. Good interpersonal skills to work across multiple stakeholders.
• Able to handle ambiguity, strong analytical skill and effective time management to meet project timeline.

Lead the Mental Health competency framework implementation:

• Engage and work across divisions to develop the implementation plan for competency-based assessments for mental health training courses and lead training providers.
• Lead the team in engaging training providers in the pilot and evaluation of the competency-based assessments for mental health courses.
• Engage with project directors from hospital-based mental health teams on the adoption of the competency-based assessment for the various tiers of mental health training.
• Lead and represent AIC in providing inputs at the national interagency training and competency work committee on competency development.

Manage the development of standardised training roadmap and curriculum:

• Engage and develop across divisions on a standardised mental health training roadmap according to the national stepped care model.
• Lead the team and internal programme owners to adopt a standardised training needs analysis to facilitate identify training needs and gaps of CMH service providers of CREST and COMIT programmes.

Manage the development of training courseware and curriculum on mental health topics.

• Lead the team in conducting landscape review of unmet capability needs and identify specialised training opportunities.
• Design and develop new training courseware (in different modalities) to equip CMH partners with specialised knowledge and skills such as hoarding, suicide, engaging youth mental health.
• Engage the subject matters experts and set-up a training workgroup to collaborate on training courseware development.
• Develop the Train-the-Trainer model to step up training delivery.

Job Requirements:

• Postgraduate degree preferably in healthcare-related discipline, with a preference for mental health and training qualification.
• At least 8 years’ experience in healthcare or community care sectors with 2 years in managerial experience.
• Prior work experience in mental health is essential.
• Experience in capability development, programme implementation and/or programme management.
• Able to work well with groups from diverse backgrounds.
• Able to multi-task and possess strong analytical, problem solving and project management skills.
• A self-starter with strong learning ability, who is resilient, adaptable and able to manage change and ambiguity.
• Good interpersonal and communication skills.

• Liaise with HQ departments to develop operational strategies and plans, including systems support, in line with the strategic vision for Silver Generation Office
• Establish strong working relationships with Satellite Offices (SOs) and ensure smooth implementation of operating guidelines that enable SOs to plan, execute and calibrate their operations
• Manage timely data collection and analysis at the Cluster- and SO-level to report and track progress towards strategic goals and milestones, identify areas for improvement and develop forward plans
• Lead the identification and analysis of metrics needed to trend emerging needs of seniors, including the demands and preferences for active ageing programmes and care and support trends, to improve the existing operational model
• Synthesize insights from data and work closely with SOs to drive the translation of recommendations into business actions
• Lead the identification of competency gaps within the Cluster and work closely with Training team to address training needs
• Support project management of cluster projects, including the monitoring of progress, resource utilization, schedule, risks and issues, and coordinate and organise meetings as required
• Prepare written correspondences and presentations to brief and update management and provide administrative and resourcing support as required

Requirements

• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Able to grasp organizational strategies and plans and understand the objectives and impact to operations planning and execution
• Able to formulate guidelines and report templates for the implementation and monitoring of operational tasks by taking reference from HQ directives and planning norms
• Knowledge of how to create and apply various algorithms from database to analyse trends, sense make and identify gaps and areas that need improvement

This role focuses on managing the needs analysis, innovation and implementation of new delivery models and pilots to better meet the emerging care needs and capability development plans in Dementia Care.

Manage the research and innovation of new delivery models and pilots to better meet emerging needs and new trends.

• Conduct research and horizon scanning to identify emerging trends, service gaps, and project needs.
• Drive the engagement and partnership with stakeholders to identify opportunities for collaboration that is in line with the Community Mental Health Division’s work-plan.
• Manage and engage the clinical experts and clinical team to provide clinical inputs to Ministries/agencies and other Divisions for the purpose of policy review and service planning.

Manage the development of training courseware, additional support and resources on dementia care topics.

• Lead the team in conducting a landscape review of unmet capability needs and identifying specialised training opportunities.
• Design and develop new training courseware (in different modalities) to equip CMH partners with specialised knowledge and skills.
• Engage the subject matters experts and the training workgroup to collaborate on training courseware development.
• Develop the Train-the-Trainer model to step up training delivery.

Develop and implement appropriate caregiver support services and enablers in the community care sector, to better support caregivers of persons living with Dementia.

• Lead team in review of caregiver programmes and assessment tools, and evaluate the feasibility of incorporating successful caregiver support elements into other existing Dementia care services.
• Lead team in the research, design and pilot of appropriate support models for caregivers of persons living with Dementia (e.g. night respite), to enhance accessibility and relevance of services for caregivers.

Job Requirements:

• Bachelor’s Degree in healthcare related discipline, with preference for Dementia care and training qualification.
• At least 8 years’ experience in healthcare or community care sectors with 2 years in managerial capacity.
• Prior experience in Dementia care or geriatric areas is essential.
• Experience in capability development, programme implementation and/or programme management.
• Able to work well with groups from diverse backgrounds.
• Able to multi-task and possess strong analytical, problem solving and project management skills.
• A self-starter with strong learning ability, who is resilient, adaptable and able to manage change and ambiguity.
• Good interpersonal and communication skills.

As Assistant Manager, Partnerships Development, you will play a strategic role in building an integrated and resilient care ecosystem that enables and empowers seniors to age in place. You will engage key stakeholders and drive projects that will help promote connections and partnerships across different stakeholders in the social and health sector that will work together to support our seniors.

• Lead and drive enablers that will help build an integrated care ecosystem. These include, design and implementation of partnership frameworks, standardised processes and templates, and the development and design of effective monitoring performance indicators and dashboards.
• Engage and work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system.
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem.
• Develop and work with stakeholders on programme review and evaluation.
• Synthesize the learnings and experience for improvement in programme design and implementation.
• Identify best-practices and implement platforms for cross sharing and learnings between providers.
• Build close relationships with key stakeholders to encourage partnerships and collaborations that will help seniors age well in place.

Job Requirements:

• Recognised degree in any discipline
• 3 to 5 years of relevant experience
• Relevant experience in community care and multi-agency work/healthcare industry will be an added advantage
• Experience in developing and maintaining networks and partnerships with stakeholders will be an added advantage
• Possess excellent communication and interpersonal skills, to be able to lead, engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical and problem-solving skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment

The Quality & Training Team in Primary and Community Care Division supports the capability and capacity building of the PCN HQ care teams to strengthen team-based care approach. The Primary Care Networks (PCN) is setup for General Practitioners (GP) clinics to support holistic and team-based care. With the implementation of Healthier SG, the PCN HQ will continue to play an important role to ensure more effective chronic disease management.

As a member of the team, your key roles will include the following:

Administration

• Identify and develop training roadmaps for the PCN Care Teams (which includes Nurses, Primary Care Co-ordinators, Clinic Assistants, GPs)
• Anchor the development of standardised care delivery including establishing SOPs and competency framework to support the work of the PCN Care Teams.
• Involved in inter-agency workgroups to support primary care development and transformation.
• Co-create new models of care to support team-based care approach.
• Gather insights for development and implementation of new initiatives and support the administration of the existing primary care model, including but not limited to managing funding and monitoring of project KPIs
• Establish strong rapport with primary care team, service providers to strengthen the administration of the existing primary care model

Clinical Management

• Provide clinical supervision and implement framework to ensure patient safety and staff safety for care delivered by PCN HQ.
• Consolidate and share best clinical practices across the primary care landscape (including polyclinics, community nursing and private primary care) with both internal and external stakeholders
• Provide supervision to clinical team in Q&T team
• Motivates the care team and provide consultation and foster professional development through coaching and mentorship

Job Requirements:

• Bachelor degree Nursing and / or Master degree in any discipline (preferably but not limited to nursing, education, public health or health administration, etc)
• Prior experience in healthcare management or operations in primary care or hospital is desirable (> 6 years of experience in administrative function) and working with diverse group(s) of people in an organization / stakeholders
• Possess a high level of adaptability and learning agility in a dynamic environment
• Possess strong organizational skills in communication, time management, analytics and problem-solving, leadership and interpersonal skills

• Partner Sector Divisions in the management of grants to ensure adequate governance and compliance with Grant Policy & Best Practices, from scheme design to closure.
• Attend Sector Divisions’ enquiries relating to grant management processes
• Review processes and suggest improvements to strengthen grant governance and enhance operational efficiency (e.g. through Robotic Process Automation and/or other analytical tools)
• Develop and support generation of periodic Operational and Management reports
• Build capabilities of internal stakeholders and external partners through various initiatives
• Assist in audit related matters to ensure compliance with audit requirements

Job Requirements:

• Degree in Accountancy, Business Administration, Business Analytics or Statistics
• Relevant experience in audit and financial compliance
• Highly analytical and with good problem solving skill
• Good communication and interpersonal skills
• Resourceful, meticulous, open-minded and adaptable to changes and able to multi-task
• A team player who is able work independently
• Proficiency in MS Office
• Knowledge of data visualisation/analytical tools such as RPA (UiPath), IDEA Caseware, R, Tableau and VBA will be an added advantage

The successful candidate will be offered a 2 years' employment contract.

• Responsible for daily applications check and monthly grant disbursements for various national schemes to ensure timely and accurate payouts
• Detect data anomaly, manage system issues and follow up on resolution
• Ensure compliance and update of the Operational Framework and Implementation document to support a robust grant governance
• Manage budget and monitor funds movement of various national schemes
• Support internal and external audit compliances
• Support continuous processes and operation enhancement through digitalization
• Perform in-depth analysis of data for various business domains to drive business decisions

Job Requirements:

• Degree in Accountancy, Business or Statistics, with at least 1 year of relevant experience in finance and/or audit areas
• Committed, meticulous, team player with good communication skills
• High integrity, able to multi-task and work efficiently in a fast-paced environment
• Good in Microsoft Excel and comfortable with voluminous transactions

Join our dynamic team as a Site Planning and Management Senior Assistant Director/ Assistant Director/ Senior Manager, where you will play a pivotal role in shaping the future of community care facilities for seniors!

Job Description:

• Collaborate with the Ministries and Agencies for capacity planning and capacity injection to ensure adequacy of community care services in Singapore.
• Develop comprehensive plans to strategically locate community care facilities across the island, and creatively utilising innovative space solutions to address land scarcity, ensuring optimal accessibility and service delivery for our senior population.
• Develop the framework to conduct comprehensive assessments to determine the suitability of locations for community care facilities.
• Analyse demographic data and community needs to inform the planning and assessment decisions.
• Collaborate with diverse stakeholders to co-design and co-develop functional community care facilities that enhance the delivery of care services for the seniors.
• Write papers, reports, presentations to secure approvals from management and the Ministry.
• Manage budgets, key project milestones, and implementation plans to ensure timely delivery of community care facilities.
• Lead a small team of members and mentor the members to develop them to their fullest potential.

Job Requirements:

• Bachelor’s degree in a relevant field (e.g., urban planning, public administration, business administration, facility management, etc.).
• Proven track records in site planning and management, policy operationalisation, and project management, preferably within community care services or the public sector.
• Strong analytical abilities with proficiency in paper writing and making data-driven decisions.
• Excellent communication, interpersonal, and stakeholder management skills to effectively collaborate with diverse stakeholders.
• Ability to work independently in a fast-paced environment, demonstrating flexibility and resilience in adapting to dynamic changes.
• Strong project management skills to ensure successful execution of initiatives.

• Lead teams to deliver funding outcomes for the Community Silver Trust (CST) and Tote Board Community Health Fund (TBCHF).
• Oversee the smooth running of the day-to-day business operations and administration of the grants to meet programme-level KPIs and audits - cover publicity of grants, review proposals, support service providers on the application of grants, assess proposals, seek approval of the proposals, issue award letter to grantees, monitor progress of funded projects, support grantees in project implementation by sharing practices and linking up with resources, process claim reimbursement, support project variation request, document learnings, support audits of the funds etc.
• Drive the framing and structuring of outcomes and impact reporting and oversees the analyses, preparation and vetting of reports for funders and management.
• Partner service providers and stakeholders to co-develop solutions aligned to the sector’s needs.
• Engage funders upstream to cultivate more sustained funding pathways for impactful projects, support new areas of needs and calibrate funding approach to better support grantees as needs evolve.
• Establish the culture, system and practice of conducting regular review of internal process to ensure its efficiency, and effectiveness and to minimise risk to AIC.
• Conduct/co-conduct with Team Leads regular grant writing and project management workshops for service providers to build capabilities upstream and minimise downstream project governance issues with grantees.
• Set targets and coach teams to streamline and automate processes (application, assessment, progress reporting, prioritisation of projects for active intervention, and claim reimbursement) to reduce process waste and errors.
• Drive digitalisation efforts for grant administration to improve governance and productivity.

Job Requirements:

• Minimum a degree in any discipline.
• Minimum 10 years of working experience in grants management and administration or industry development.
• Minimum 5 years of managerial experience.
• Preferably in community care, social service or healthcare sector.
• Leadership and influencing skills
• Strong interpersonal and communication skills.
• Stakeholder management skills
• Good analytical, planning, and problem-solving skills.
• Nimble and adaptive to changes.

• Drive the planning and conceptualisation of the future Community Care Sector.
• Work with MOH and relevant stakeholders to develop and implement plans as well as build partnerships within Community Care Sector to achieve coordinated care for the seniors and anchor care within the community.
• Identify care services, business, and operating models in community care services that can add value to the future Community Care Sector.
• Design and perform regular review of the state of sector and the impact of AIC’s services and schemes on the Community Care Sector providers.
• Establish partnerships with relevant stakeholders for data collection, tracking and analysis to recommend initiatives/measures to support the needs and development of the Community Care Sector.

Job Requirements:

• Minimum recognised degree with at least 2 years of relevant experience, preferably in healthcare or community care.
• Analytical and meticulous with good interpersonal, stakeholder management and written communication skills.
• Able to work well independently and in a team.
• Proactive and self-driven, with the ability to adapt well to a fast-paced and dynamic environment.
• Demonstrate good knowledge of project management, data collection, reporting and analysis.

1. Partner Engagement

• Build and maintain strong relationships with Community Care Partners to understand Partner’s needs and aspiration.
• Be the primary point of contact and resource person to support Partners to navigate policies, schemes, and regulations in their provision of community care services (e.g. Centre-based Care, Home Care and/or Nursing Home).
• Support Partners on operations-related matters, including implementation of services / initiatives, compliance with licensing and service requirements, and co-creation of solutions.
  

2. Partners Development and Growth

• Support capacity development and growth of Partners in their provision of community care services.
  Assist with driving improvement in operational processes as well as delivery of care services
• Coordinate with relevant stakeholders to facilitate Partner’s participation in programmes and initiatives that will support their strategic growth
• Maintain oversight of Partner’s implementation plan, progress and depository of key information
  

Job Requirements:

• Degree in any discipline
• Minimum 2 years of relevant healthcare or community care experience, preferably in stakeholder engagement, and project management
• Competency in basic statistics and MS Office applications
• Possess excellent communication, interpersonal skills & ability to work with diverse groups of stakeholders
• Has a pleasant personality and passion in engaging and supporting Partners in the Community Care Sector to succeed

Join our dynamic team as Contract Management Officer, where you will play a pivotal role in shaping the future of community care services for seniors!

Job Description:

• Develop a fair and transparent tender evaluation framework to select the best providers for community care services.
• Take charge of the entire tender process, from preparing tender documents to conducting tender evaluations and awarding contracts.
• Collaborate with stakeholders to monitor service providers’ performance, ensuring they meet adhere to the contract requirements.
• Manage timely and accurate contract renewals to ensure service continuation for seniors.
• Assist in drafting compelling papers, reports, presentations to secure approvals from management and the Ministry.

Job Requirements:

• Bachelor's degree in a relevant field (e.g., public administration, business administration, etc.).
• Proven experience in tender management, policy operationalisation, and project management, preferably within community care services or the public sector.
• Strong analytical abilities with proficiency in paper writing and using relevant software and tools for data analysis in tender evaluation.
• Excellent communication, interpersonal, and stakeholder management skills to effectively collaborate with diverse stakeholders.
• Ability to work independently in a fast-paced environment, demonstrating flexibility and resilience in adapting to dynamic changes.

Join our dynamic team as a Site Planning and Management Officer, where you will play a pivotal role in shaping the future of community care facilities for seniors!

Job Description:

• Develop comprehensive plans to strategically locate community care facilities across the island, and creatively utilising innovative space solutions to address land scarcity, ensuring optimal accessibility and service delivery for our senior population.
• Conduct comprehensive site assessments to determine the suitability of locations for community care facilities.
• Analyse demographic data and community needs to inform the planning and assessment decisions.
• Collaborate with diverse stakeholders to co-design and co-develop functional community care facilities that enhance the delivery of care services for the seniors.
• Assist in drafting compelling papers, reports, presentations to secure approvals from management and the Ministry.
• Take charge of developing and managing budgets, key project milestones, and implementation plans to ensure timely delivery of community care facilities.

Job Requirements:

• Bachelor’s degree in a relevant field (e.g., urban planning, public administration, business administration, facility management, etc.).
• Proven experience in site planning and management, policy operationalisation, and project management, preferably within community care services or the public sector.
• Strong analytical abilities with proficiency in paper writing and making data-driven decisions.
• Excellent communication, interpersonal, and stakeholder management skills to effectively collaborate with diverse stakeholders.
• Ability to work independently in a fast-paced environment, demonstrating flexibility and resilience in adapting to dynamic changes.
• Strong project management skills to ensure successful execution of initiatives.

Note: Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.

The role of a Community Care Associate (CCA) or Senior Community Care Associate (SCCA) is to provide quality day-to-day daily living care for residents or clients in a nursing home or senior care centre, in line with the Community Care sector’s aims to provide Singapore’s elderly with a dignified life. A CCA and SCCA will be trained in cross-functional areas such as nursing and therapy, and will work closely with Clinical and Therapy teams to promote maintenance of resident’s independent living skills through holistic care and deploying cross-functional skills.

As a CCA or SCCA, you will provide seniors with:

Assisted daily living and support (personal hygiene, feeding, transfers)

Holistic care to support their psychosocial well-being by curating recreational programmes and activities, supervising and engaging seniors, and developing a supportive relationship with seniors and family members

Holistic care to support their physical and clinical well-being through mobility training and integrating maintenance rehabilitation activities into their daily routine, assisting to serve pre-packed medication and applying prescribed topical medication, performing basic wound care independently and administering subcutaneous insulin injections (for SCCAs only).

To be eligible, you must meet the following criteria:

1. Passionate and have a heart of care for our seniors
2. Exposure to healthcare setting advantageous
3. Candidates with more than 2 years of local healthcare experience will be considered for the SCCA position

Candidates having no experience are welcome to apply.

Successful applicants will be contacted by Community Care Organisations for prospective job offers in their organisations.

Actual salary offered will be dependent on experience and decided between the prospective employer and applicant.

• Liaise with HQ departments to develop operational strategies and plans, including systems support, in line with the strategic vision for Silver Generation Office
• Establish strong working relationships with Satellite Offices (SOs) and ensure smooth implementation of operating guidelines that enable SOs to plan, execute and calibrate their operations
• Manage timely data collection and analysis at the Cluster- and SO-level to report and track progress towards strategic goals and milestones, identify areas for improvement and develop forward plans
• Lead the identification and analysis of metrics needed to trend emerging needs of seniors, including the demands and preferences for active ageing programmes and care and support trends, to improve the existing operational model
• Synthesize insights from data and work closely with SOs to drive the translation of recommendations into business actions
• Lead the identification of competency gaps within the Cluster and work closely with Training team to address training needs
• Support project management of cluster projects, including the monitoring of progress, resource utilization, schedule, risks and issues, and coordinate and organise meetings as required
• Prepare written correspondences and presentations to brief and update management and provide administrative and resourcing support as required

Requirements

• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Able to grasp organizational strategies and plans and understand the objectives and impact to operations planning and execution
• Able to formulate guidelines and report templates for the implementation and monitoring of operational tasks by taking reference from HQ directives and planning norms
• Knowledge of how to create and apply various algorithms from database to analyse trends, sense make and identify gaps and areas that need improvement

Job Responsibilities:

• Lead and manage systems & data to support seniors' outreach and volunteers' operations, as well as to instill governance knowledge for all staff and upskill staff’s digitalisation skills.
• Collaborate with stakeholders to improve the work processes and operational efficiency.
• Work closely with stakeholders and IT vendors on business requirements to prioritise and plan system enhancements to support operations.
• Plan and strategise the digitalisation of training roadmap of staff in phases.
• Ensure governance control measures are in place for operational process and system enhancements.
• Review and ensure system documentation are in place [such as functional specifications, user acceptance testing (UAT)] and systems are built correctly to fulfil business needs.
• Implement change management activities to all staff on the enhanced processes and systems.
• Lead the Quarterly Systems Champs Meeting and facilitate System Champs briefings on the new system functionalities and to obtain ground inputs for future system enhancements.
• Key contact for data-related matters and to work closely with Data Protection Secretariat to clarify and finalise data requests prior to approval of request(s).
• Develop and establish internal processes in compliance with regulatory, security and data protection guidelines.

Job Requirements:

• Degree in any discipline with minimum 14 years of relevant experience with significant exposure to business process improvement and IT system enhancement work.
• Possess strong organisational skills including attention to detail and multi-tasking skills.
• Good project management skills to manage multiple projects concurrently and independently.
• Able to demonstrate understanding of lean management or design thinking and translate streamlined processes into user-friendly system requirements.
• Able to demonstrate good interpersonal skills in handling diverse situations and managing individual differences.
• Strong analytical, critical thinking and problem solving skills with the ability to adapt to complex and fast paced changes.

Responsibilities

• Develop and review strategic plans, proposals and policies to enhance and future-proof the Silver Generation Division (SGD)’s capabilities to support our seniors in the community
• Engaging stakeholders and partners from Ministries, Agencies, Corporate, Social Service Agencies and Grassroots to explore opportunities for collaboration and co-develop initiatives to benefit our seniors
• Develop and oversee the division’s annual work plans and Key Performance Indicators (KPIs)
• Plan for resources such as budget and manpower to support the capability building, projects and operations
• Perform data analytics on outreach data and generate insights to guide operational planning and development of new engagement strategies.
• Prepare proposals/presentations and communicate to senior management and stakeholders
• Support the development of communication plans in alignment to the strategic directions
• Coordinate and monitor the operationalisation of workplan items, and reporting of SGD’s KPIs and submissions from sub-units
• Drive innovative efforts and continuous improvements for the division

Requirements

• Degree in any discipline
• Prior experience on ops-policy planning and data analysis is preferred
• Possess project management, planning, coordination and facilitation skills
• Good in writing, presentations, data and numbers
• Curious, agile and willing to push the boundaries
• Able to work with ambiguity and multiple perspectives
• Possess good critical thinking and decision making skills
• Able to work in a fast-paced, dynamic work environment
• Willing to learn and do new things

Responsibilities

• Oversee and manage the day-to-day operations of the AIC Link counter and Referral Team, ensuring that all processes are executed efficiently and meet service quality standards.
• Establish Standard Operating Procedures (SOPs) for AIC Link and referral work processes.
• Ensure a high level of client satisfaction by managing the teams’ response to client inquiries, addressing escalated or challenging cases, and resolving public relations matters.
• Oversee service recovery efforts and thoroughly investigate, report, and respond to complaints.
• Work closely with other departments and stakeholders (including hospital, service providers and community care partners) to align operations with overall company strategy and objectives.
• Participate in outreach activities, roadshows, or publicity events as appropriate to educate stakeholders (including clients, families and caregivers) about the role of AIC, services, available schemes and grants.
• Track Key Performance Indicators (KPIs) to assess team performance and implement strategies to meet and exceed targets.
• Prepare and present regular reports on team performance, operational issues, and improvement initiatives to senior management.
• Responsible for managing the team, including training and competency development, performance management, team development, staff welfare, disciplinary actions and regular engagement with staff.
• Manager stations at hospital: Ensure the operations adhere to hospital standards e.g. infection control, JCI accreditation, Basic Cardiac Life Support (BCLS), fire drill, vaccinations, security protocol, Personal Data Protection Act (PDPA).

Requirements

• Professional qualification in Nursing or Allied Health disciplines relevant to the role.
• Minimum of 10 years of experience in healthcare and operations management, with at least 3 years in a managerial capacity.
• Knowledge of geriatrics, client assessment, community services and financial schemes and grants will be in advantage.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent problem-solving abilities and attention to detail.
• Strong interpersonal, communication and organizational skills
• Candidate with fewer years of experience may be considered for the Manager position.

1. Stakeholder Engagement

• Establish strong rapport and close communications with Partners through an integrated Account Management approach
• Work with Partners to drive plans that support their aspirations and development and facilitate collaborations with relevant stakeholders (internal and external)
• Support Partners on operations-related matters, including implementation of services / initiatives, compliance with licensing and service requirements, and feedback management

2. Programme Management

• Support capacity development of Home Care and Centre-based services
• Support management of programme deliverables, track progress and ensure compliance to development of programmes and implementation timelines
• Assist with driving improvement in operational processes as well as delivery of care services

3. Sector Operations Administration

• Review data from progress reports and develop insights on trends in utilisation of programmes / services
• Assist Partners to source for funding and resources from relevant teams and agencies (including working with them to craft proposals, if necessary) to support growth plans
• Assist in other responsibilities arising from new developments in programmes / services

Job Requirements:

• Degree in any discipline
• Minimum 5 years of relevant healthcare experience
• Candidates with experience in project management and stakeholder engagement are preferred
• Competency in basic statistics and MS Office applications
• Possess strong interpersonal skills & ability to work with diverse groups of people
• Knowledge in geriatrics and community services
• Ability to work independently to help drive projects, with demonstrated adaptability and learning agility in a dynamic environment
• Strong organisational skills in communication, time management, analytics, critical thinking and problem-solving are necessary
• Ability to use local language and dialects would be an advantage

Strategy, Research and Data Division (SRDD) leads in the forward and strategic planning of AIC using a data-driven and multi-disciplinary approach. We drive research and strategy with partners and stakeholders, towards the vision of fostering a vibrant care community that enables people to live well and age gracefully.

Within SRDD, the Strategic Planning team drives long-term planning and formulates an integrated and strategic view of programmes and enablement initiatives. We work closely with other AIC Divisions to sense-make emerging strategic issues impacting community care, translate insights and national policy into practical strategies and influence stakeholders for alignment. We also facilitate whole-of-AIC engagements with Ministry of Health for cross-cutting issues.

The Assistant Manager will conduct strategic planning initiatives to contribute towards the review, translation and communication of AIC’s strategy:

• Analyse and illuminate the impact of cross-cutting issues on ageing and community care
• Facilitate and staff discussions and workshops with AIC Divisions and other stakeholders for effective sense-making and co-creation of responses
• Develop and maintain frameworks to support prioritisation of initiatives and evaluation of study trips
• Assist with the implementation of impact measurement
• Support the development of content such as meeting materials for Chairman’s or CEO’s engagements and country scans.

Job Requirements:

• Recognised degree in any discipline
• Minimum of 2 years’ experience in strategic planning, policy or corporate development, or experience in the health or social care sector will be an advantage.
• Strong analytical, written and verbal communication skills
• Comfortable with numbers and analysing data to derive insights
• Good project management and stakeholder engagement skills
• Team player with good interpersonal skills
• Passion in serving the community care and public sector
• Proactive and conscientious self-starter who is able to work independently
• Strong willingness to learn
• Able to implement solutions in a complex environment

• Transforming, cleaning and integrating data to ensure its quality and usability for downstream analytics and reporting purposes.
• Conduct in-depth data analysis to deliver data-driven insights and ensuring the effective utilisation of data resources to support the organization's strategic decision-making processes.
• Work closely with strategic stakeholders and operational teams to ensure successful delivery of data analysis projects.
• Implementing established data analysis methodologies and best practices to improve the quality and efficiency of data analysis processes.
• Creation of visualizations and reports to effectively communicate insights derived from data analysis.
• Advocate for and contribute to the adoption of best practices in data engineering to ensure governance, quality, and security of data assets.
• Contribute to the development and implementation of processes to enhance the accuracy and reliability of data assets through data quality and metadata management.
• Assist to perform any other ad-hoc project and duties assigned by Director, Senior Assistant Director and/or Assistant Director.

Job Requirements:

• Degree in any discipline, preferably in the Healthcare industry with at least 2 – 5 years of related working experiences
• Experience in data analytics, including data wrangling, analysis, visualisation with strong knowledge in data structures and mining algorithms.
• Knowledge in statistical learning, machine learning and probabilistic models will be advantageous.
• Good communication skills, both written and verbal.
• Pro-active, quality conscious, attentive to details and results oriented.
• Good team player, able to work under pressure and deliver results under tight timelines.