Total 119 job vacancies by Aia Singapore Private Limited

In this role, you will provide value-adding independent audit services to the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to manage risk and to provide reasonable assurance that the system of internal controls, as designed, is achieving its objectives.

What you'll be doing:

• Assist in the development of the annual risk-based IT audit plan by assessing the key risks at the Local Business Unit and inputs from Group Office.
• Plan, lead/support and execute IT audits within the organization in accordance with the annual audit plan approved by the Group and Local Audit Committee. Review and co-ordinate the work of the team members and ensure that the working papers, draft audit reports and other deliverables meet internal standards and assignments are completed within budgeted time.
• Build audit relationship with key IT Management via regular interaction so as to be informed of emerging risk issues and other key changes.
• Communicate the results of IT audits and other assignments via written reports and oral presentations and provide professional advice and insights in order to enable informed management decisions.
• Follow-up outstanding audit issues and monitor timely completion of agreed remedial actions by management.
• Build relationship with senior leaders and work with them to contribute and address issues on risk exposures and controls.
• Liaise with external auditors and regulatory inspectors on IT audit related matters.
• Whenever required and at Group Internal Audit’s request, to undertake IT audit assignments outside Singapore.

What we are looking for:

• University graduate in IT or Computer Science or equivalent.
• Minimum 10 years of IT audit or other relevant experience (e.g. IT risk/security management or information security tools implementation experience), preferably with regional experience.
• Certificate holder of Certified Information Systems Security Professional (CISSP) and/or Certified Information Systems Auditor (CISA) and/or Certified Information Security Manager (CISM) with good understanding in IT controls and risks.
• Demonstrable experience in IT infrastructure, Cybersecurity, application control, system development process and/or business continuity management.
• Knowledge and experience in Cloud Computing is an advantage.
• Superior knowledge of audit methodologies and audit-related application.
• Hands on experience in audit planning and control requirements.
• Proven governance and control philosophy.
• Hands on experience in data analytics tools, scripting as well as all data analysis and visualization functions would be an advantage.

Job Description Summary

An influential and innovative analyst / specialist who enjoys developing new and innovative life insurance products. In this role, you will be analysing pricing models and determining pricing strategies to increase AIA’s competitiveness and profitability. The work extends to ensuring regulatory product filing as well as product implementation and involvement in managing financial work related to AIA’s many campaigns and initiatives.

The Product Proposition team helps the business determine competitive pricing strategies to achieve AIA’s financial goals. We need great Actuaries who want to be part of something bigger; to help nurture the financial wellbeing of our customers when they need us most. They analyse data and develop pricing models and products and collaborate with other business teams such as distribution and marketing to develop sales strategies and ensure our products are well designed and priced. It’s about finding new ways to not only better our customers’ lives but to better the communities and environments we live in.

WHAT YOU’LL BE DOING:

· Work on pricing of new and existing life insurance products and services with internal and external stakeholders with a high level of accuracy.

· Analyse, monitor and evaluate key financial metrics which support initiatives to achieve improvement for the customer, stakeholders and shareholders.

· Review the product related documents.

· Continual assessment, identification and implementation for product improvement and campaigns.

· Support the delivery of various regulatory filing, e.g. MAS, SDIC, FATCA etc.

· Assist the necessary system implementation work, UAT testing, Day 2 enhancement.

WE ARE LOOKING FOR SOMEONE WITH:

· Bachelor’s Degree in Actuarial Sciences

· 3 years of experience in life insurance preferably with some pricing experience.

· Associate of accredited actuarial organisations (US, UK, Australia) or close to Associate.

· Proficient in MS Excel and Database handling.

· Prophet skills will be a plus.

Carrying out investigation of complaints, potential misconduct of representatives/staff and regular sales compliance reviews of representatives in order to mitigate regulatory and compliance risks.

Responsibilities:

· Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc.

· Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.

· Partner with first line to deliver compliance and ethics training and awareness activities.

· Participate and be involved in team initiatives/projects to enhance the market conduct framework

Requirements:

· Bachelor Degree in Business, Management, Economics or Accountancy

· Preferably 2 years of working experience in compliance, area relevant to the insurance / financial sector.

· CMFAS M5, M9, M9A and HI would be advantageous

· Ideally with Compliance qualifications

· Proficient in data mining / processing applications

· Good communication skills

· Possess analytical ability

Job Description Summary

An influential and innovative analyst / specialist who enjoys developing new and innovative life insurance products. In this role, you will be analysing pricing models and determining pricing strategies to increase AIA’s competitiveness and profitability. The work extends to ensuring regulatory product filing as well as product implementation and involvement in managing financial work related to AIA’s many campaigns and initiatives.

The Product Proposition team helps the business determine competitive pricing strategies to achieve AIA’s financial goals. We need great Actuaries who want to be part of something bigger; to help nurture the financial wellbeing of our customers when they need us most. They analyse data and develop pricing models and products and collaborate with other business teams such as distribution and marketing to develop sales strategies and ensure our products are well designed and priced. It’s about finding new ways to not only better our customers’ lives but to better the communities and environments we live in.

WHAT YOU’LL BE DOING:

· Work on pricing of new and existing life insurance products and services with internal and external stakeholders with a high level of accuracy.

· Analyse, monitor and evaluate key financial metrics which support initiatives to achieve improvement for the customer, stakeholders and shareholders.

· Review the product related documents.

· Continual assessment, identification and implementation for product improvement and campaigns.

· Support the delivery of various regulatory filing, e.g. MAS, SDIC, FATCA etc.

· Assist the necessary system implementation work, UAT testing, Day 2 enhancement.

WE ARE LOOKING FOR SOMEONE WITH:

· Bachelor’s Degree in Actuarial Sciences

· 3 years of experience in life insurance preferably with some pricing experience.

· Associate of accredited actuarial organisations (US, UK, Australia) or close to Associate.

· Proficient in MS Excel and Database handling.

· Prophet skills will be a plus.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Optimise business processes and lead change initiatives to improve operational efficiency.
Collaborate with various internal teams to understand current processes, identify areas for improvement, implement solutions and drive measurable results.

What you will do:

• Support Head of Department in organisational change activities and implementing changes.
• Undertake BAU tasks/roles on short term and rotational basis to better understand business processes, platforms and associate systems.
• Perform impact analysis/gap assessment by gathering info from users and from relevant local regulations and guidelines.
• Coordinate / support BAU small process, forms and system changes.
• Extract data and perform data analysis for business decisions and change justifications.
• Work with relevant stakeholders, process owners, developers, vendors on process improvement initiatives. Challenge status quo.
• Evaluate the change requirements and develop implementation plans. This includes change-impact-analysis, change readiness, UAT, training, capability transfer etc.
• Conduct briefings/workshops to familiarise process owners on new processes. Includes drafting, updating and oversight on SOP updates and controls setup/review with new changes.
• Prepare communications on change to both internal and external stakeholders.

What you should have:

• Degree or equivalent in Business Administration, Business IT or a related field is preferred.
• Minimum 4 years of relevant working experience in operational excellence or process/workflow.
• Knowledge of SQL for data querying, manipulation, and analysis would be an advantage.
• Proficient in Microsoft Office suite
• Skills in VBA, Visio, Outlook Macro, Power BI preferred.
• Strong problem-solving skills with the ability to identify issues and propose effective solutions.
• Proficient communications skills to effectively collaborate with the team

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

To work closely with Head of TA & Development, Head of TA, team of TA Managers, and other key partners to drive recruitment initiatives and challenges and to grow new agent productivity through new consultant challenges and support.

What you will do:

• Achieve the Tied Distribution and assigned Cluster(s) workforce (new recruits) and new agent productivity (VONB and active new agent) targets.
• Support in the development and implementation of recruitment and new consultant initiatives and challenges.
• Drive recruitment initiatives and challenges for Leaders by creating awareness and excitement and tracking and monitoring their progress.
• Track the performances of new Consultants productivity and activity and pace them towards qualification of the challenges.
• Supervise the onboarding applications to ensure timely contracting of new Consultants.
• Provide support and handle enquiries from Cluster Leaders on the onboarding process, recruitment challenges and initiatives, recruitment schemes, new Consultant challenges, recruitment digital tool, etc.
• Prepare accurate and timely updates to Leaders on the recruitment initiatives, results and standard process sharing through regular engagements with Leaders.
• Handle appeals and enquiries on financing schemes and recruitment initiatives.
• Assess candidates at selection interviews to ensure quality new Consultants and provide the most suitable schemes.
• Conduct performance review for Consultants on financing schemes, if required.
• Lead and run the assigned projects to achieve the targets.

What you should have:

• Education – Degree in Business or related fields
• Experience – Min. 3-5 years working experience in insurance/financial services industry preferred
• Certifications/licenses – M5, M9, M9A, Health Insurance preferred
• Skills – Proficient in PowerPoint, Excel and Word, good communications and partner management skills
• Knowledge of the local insurance recruitment environment and policies is an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Position Objective:

Identifies and evaluates potential information security risks and ensures their corresponding risk exposures are appropriately addressed such that the company’s image and value are protected. Lead the information security team and advise senior management on information security trends to drive cyber security roadmap and enhance our cyber security readiness for the current cyber landscape and uplift the capabilities to tackle the future emerging cyber risks.

Key Responsibilities:

Information Security and Governance Management

Advances the overall Information Security and technology risk posture of the company, embedding risk culture and programs to secure the IT environment through policy governance, innovative security solutions, process and controls and initiatives, training and awareness programmes, and risk reviews.

Information Security Governance

Establishes cyber risk strategy, administer technology policies and processes, deliver awareness programs and provides risks advisory.

Technology Risk Assurance & Compliance

Manage the IT Compliance and Risk Assurance function to embed ensure department compliance to various regulations, policies, procedures and standards through risk-controls assessments, deviation handling and proper closure to all outstanding issues.

Application Security

Identifies and evaluates application security risks and ensures the applications are designed and developed securely meeting all the Enterprise application security standard and regulatory requirements, identified information security risks are appropriately addressed before system go-live.

Information Security Operations

Manage the outsourced operational IT security to ensure high levels of integrity, confidentiality, and availability of IT resources, thus being timely and effective in meeting business and regulatory needs.

Puts in place the structure in place to manage cyber security operations and respond effectively to cyber security incidents in a timely manner.

Software Quality Assurance

Ensure compliance to the quality processes (QP) in the systems supporting AIA Singapore through appropriate guidance, controls, and reviews in the SDLC framework.

Budgetary or Financial Control

Responsible for budget of Information Security and Governance unit.

Others

· Downward trend in internal audit overall assessments – reduction in Needs Major Improvements.

· Downward trend in PwC ICFR audit assessments

· Downward trend in security incidents and less DP incidents

· Uplift Cyber Security process, controls, and maturity level

· Support for the Cyber Security score in the annual MAS CRAFT report

· Performs other responsibilities and duties periodically assigned by CTO to meet operational and/or other requirements.

We are looking for a customer-centric Client Communications Analyst with strong written skills and good knowledge in Life Insurance products to provide accurate and timely replies to our policyholders’ letters, emails and live chat within the specified turnaround time (TAT).

What you will be doing:

To ensure strict adherence to:-

• General operating guidelines set out by Section Head.
• Section’s processes and risk management guidelines when handling cases.
• Prescribed emails and letters turnaround time.
• To render full support to Section Head / Team Managers with the execution of contingency plans (deployment of workforce / change in existing processes / ensure outgoing statements align with media statements issued by Corporate Communications) in the event of a crisis, changes in industry guidelines / regulatory policies or loss of workforce.

What we are looking for:

• Experience – Min. 4 years of Customer Service – mail box and live chat handling experience, preferably in insurance/ financial industry
• Excellent written communication skills

In this role, you will support all operational, issues and enhancement matters for CRM (Customer Relationship Management) system, Department digital initiatives and projects. You will also ensure the activities are conducted in accordance with the Company rules and regulations.

What you will do:

• Work closely with different parties including IT, business user, Project Managers on CRM enhancements and dept digital initiatives
• Engage users in CRM SG enhancement requirements, review functional specification to ensure design and business requirements are met.
• Participate in User Acceptance Testing and pilot testing for successful roll out.
• Follow up with defects management status within the stipulated time frame.
• Assessment and analysis of CRM issues received across all touch points
• Identify areas to enhance user experience and smooth out user experience with customer feedback and issues reported
• 2nd level escalation and Ad-hoc call back on reported issues
• Update, disseminate, FAQ, error messages, recovery action
• Develop, maintain and update user guides and FAQs
• Support change management (create training materials, SOPs and conduct training for new launches and enhancements)
• Responsible for communications to ensure timely delivery of information to the targeted audience

What you will need:

• University Degree
• At least 5 years of experience in FI or insurance industry is preferred
• Resourceful and results oriented individual with proven track record in driving and achieving results
• Strong interpersonal skills, energetic and enthusiastic individual
• Ability to engage and collaborate with different functions within the company
• Good communication skills required in particular creative, strong writing skills and excellent presenter
• Enjoys working in a dynamic and fast paced environment

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR…

An enthusiastic and energetic Events Analyst to create, drive and execute events that excite, engage and motivate AIA's internal customers and distribution partners to meet Tied Distribution targets and business growth.

WHAT YOU’LL BE DOING

Strategizes and implements agency-wide and location-based sales initiatives in order to achieve Agency location key result areas in

• Value of New Business,
• Number of Active FSCs,
• New FSC Activity Ratio,
• Number of Premier Agents (MDRT), and
• Number of Quality agencies (Agency Performance Dashboard)

Engages Agency Leaders and producers regularly to build strong partnership relationships

Designs programs and incentives to direct the sales behavior of agency distributors towards achieving key result area objectives.

Enforces agency performance standards to promote business quality Identifies and groom aspiring agency producers to become agency leaders

This role also performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.

WHAT WE ARE LOOKING FOR

• Degree with 5 to 8 years of Managerial experience in Agency channel management
• M5, M9, M9A, HI, FLMI certifications preferable
• Knowledge of life insurance industry in Singapore and/or Asia
• Proficient communications skills to effectively explain policies with Agency distribution force and internal stakeholders

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The main objectives of this position are to manage general account and ILP funds that invest in external mandates/funds within Equities, reporting to the Head of Global Equities, in order to consistently deliver alpha from investments in equity markets, with a focus on risk control as per agreed volatility budget/constraints of each portfolio.

The Global Equity team will collaborate with relevant investment professionals to develop appropriate mandates for equity portfolios, implement portfolio management, and report performance attributes. The team is expected to work seamlessly with Group Investment, Business Units and AIAIM to achieve its objectives and manage communications.

Job responsibilities:

• Work hand-in-hand with the Global Equities to handle and construct outsourced equity portfolios, from idea generation/fund selection to investment due diligence and portfolio construction, to meet the portfolio’s overall risk and return targets.
• Day-to-day responsibilities would be primarily on supporting the team to conduct investment research review on active equity fund managers and other liquid equity instruments (e.g. ETFs), managing the research dashboard and the operational aspects to funding and termination.
• Provide regular analysis and assessment of the managers within the portfolio, including regular manager review, including where needed to develop tools and reports to handle risk and performance
• Build research expertise and develop analytical tools to support decision making in the team for the overall equity program and propose recommendations and solutions required for global equities allocation
• Stay ahead of relevant global developments in the capital markets so as to help in idea generation for the overall portfolio.
• Report portfolio performance and attribution
• Be both a teammate and a coach/mentor for the other members in the Global Equity team as the team grows and expands

Job requirements:

• At least 5 years of funds selection/research experience.
• Strong expertise in fund of fund selection, demonstrated by a well-defined and consistent investment process
• Outstanding technical proficiency, understanding of investment strategies and their implications, as well as implementation and value enhancement strategies in the physical, fund and derivative markets.
• Strong operational understanding, experience with transition management and the onboarding and termination of funds/mandates.
• Experience working with or in an Insurance AMCO a plus.
• Excellent interpersonal and engagement skills
• Exceptional reputation as a teammate. Post graduate degree in business, finance, economics or related fields, CFA preferred.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR…

An enthusiastic and energetic Events Analyst to create, drive and execute events that excite, engage and motivate AIA's internal customers and distribution partners to meet Tied Distribution targets and business growth.

WHAT YOU’LL BE DOING

• Creating, driving and executing experiences and events that excite, engage, connect and motivate AIA's internal customers (agents and FA) and partners.
• Project administration and management: from developing activation plans, timelines, management of agency and vendors and creative development. This involves sourcing, evaluating and appointing service providers and tendering.
• Planning and executing a myriad of in person and online activations ranging in scale and types
• Collaborating and communicating with internal stakeholders, team members and external stakeholders.
• Conducting pre and post event evaluations and reporting on outcomes, taking initiatives to implement improvement plans.
• Budget management
• Onsite execution and delivery of events
• Any other ad hoc projects and duties

WHAT WE ARE LOOKING FOR

• Education – Diploma or Degree Holder
• Any working experience in events planning or marketing comms will be advantageous
• Skills: Communications, organizational and negotiation skills is a must.
• Proficient in MS office: MS Word, Advance Excel (V-Lookup is a plus especially for registration/ rsvp purposes, budgetary and mail merging), Basic powerpoint to do presentations, Knowledge of using MS sharepoint and basic video filming is an advantage
• Meticulous, Proactive, Resourceful with problem solving skills, Pleasant and good-natured, Team player
• May need to travel for overseas trips

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR…

• Responsible for analyzing data and producing data insights to support business needs

WHAT YOU’LL BE DOING

• Business Intelligence, Analytics & Data:
• Plan the strategic design, delivery and maintenance of PD reporting and analytics to implement meaningful quantitative or qualitative insights.
• Acts as strategic business partner to create and deliver valuable dashboards and data feeds to optimize visibility in business performance.
• Develop consistent approaches and methodologies for data analysis, automate repeatable tasks and drive process efficiencies.
• Lead change initiatives to transform existing data management, revamp and automate reports to enable up-to-date analytics for sales channels.
• Participate in annual internal and external strategic business planning, including charting PD ambitions and financial growth.
• Collaborate with project stakeholders to curate and implement initiatives.
• Oversee the deployment of data to the enterprise data warehouse and continuously enhance it to keep up with changing business needs.
• Explore and harness new data sources in the data warehouse for effective usage and better sales performance management.
• Support division wide audit matters, inclusive of routine and ad-hoc reviews around sales quality, distributor compensation and campaigns.

WHAT WE ARE LOOKING FOR

• Degree holder in Analytics, Statistics, Mathematics, or Business-related fields
• 5 years of experience in a similar role in business/data analytics
• Intermediate to advanced proficiency in MS Excel
• Intermediate SQL programming skills
• Exposure to dashboards and visualization tools such as Tableau, PowerBI & Qlikview

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

You will be responsible for the overall Cyber Security Operations (including IAM/EDR/DLP etc.), security posture (VMS, regular IVA, EVA and WAS) and baselines governance of AIA Singapore and local/group security projects deliverables.

What you will do:

• Assess the identified vulnerabilities and study and understand the risk profile and impact as per the environmental context.
• Lead the discussions with the infrastructure and application teams, advise them on the relevance of vulnerabilities, and help them understand the impact.
• Understand the false positives reported and the technical limitations of the environment and facilitate the process of risk acceptance.
• Collaborate with the infrastructure and applications teams for the remediation of the identified vulnerabilities.
• Maintain the vulnerability dashboard for the scope and submit reports for both technical teams and management reporting.
• Discuss, consult, and call out as required to the next levels and management in a timely manner for any outstanding issues.
• Provide subject-matter expertise for the vulnerability management service.
• Responsible for budget of Information Security and Governance unit.
• Maintain the related vulnerability indicators in the dashboard in green.
• Keeping tabs on new threats and vulnerabilities and providing analysis as per applicability.
• Propose, plan, and complete service improvement initiatives.

What you should have:

• Bachelor’s degree of computer science, computer engineering or other relevant degrees
• Information Systems Security professional certifications, such as CISSP, CISA, CISM, CSSP, GIAC, or Cloud related.
• Minimum 5 years of IT experience with at least 4 years’ of experience in cyber security incident handling in a regulated environment (e.g. FSI, government etc.)
• Working and hands-on experience in managing vulnerability management processes.
• Deep technical understanding and experience assessing vulnerabilities and identifying weaknesses in multiple operating system platforms, networks, databases, and application servers.
• Ability to assess vulnerabilities and prioritize remediation planning.
• Ability to apply a risk-based approach while working on assigned responsibilities.
• Good understanding of reporting needs at various levels of organization and the ability to design, create, and present the same.
• Knowledge of different domains of information security such us cloud security related
• Good interpersonal skills and the communication network of the incumbent is expected to be internally within Technology Department (40%) and Enterprise Risk Management, Compliance, Internal Audit (10%), Business Departments (5%), Senior Management and Sub-Committees (10%),Group Technology and Group Information Security (25%) and external with Vendors and Service Providers (10%).

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Work closely with all departments to identify, evaluate and monitor key operational risks faced by AIAS

• Design and implement frameworks, policies and processes to enhance the management of AIAS' operational risks
• Support the Operational Risk Committee in its objective in ensuring that policies, frameworks and programs are implemented appropriately
• Work closely with all departments to identify, evaluate and monitor key operational risks
• Develop program to foster and sustain an effective risk culture/risk assessment within the organization
• Conduct incident investigation and work with various stakeholders to ensure incidents are managed and reported in a timely manner
• Review and support first line departments on outsourcing matters, including assessment of outsourcing arrangement and due diligence exercise
• Support and participate in the implementation of risk-related projects/initiatives

Requirements:

• 6+ years of experience in insurance or relevant consulting and/or auditing
• Excellent and hands on experience in operational risk management frameworks, methodologies & tools, risk and control assessments
• Possesses a strong risk and control management mindset, constantly paying attention to details and have ability to perform deep-dive investigation
• Knowledge/experience in Technology Risk and Information Security Risk would be a plus
• Possesses a positive attitude and an excellent team player who is also able to work independently
• Strong interpersonal, analytical, communication and presentation skills

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Supports the company’s ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer experience requires improvement or opportunities for innovation

What you will do:

• Map end-to-end customer journeys for key customer propositions, products and touchpoints (online and offline).
• Identify potential for improvements and innovations in existing customer journeys and work with business users to improve customer recommendation at key journeys.
• Collaborate with cross functional teams to stay aligned and consistency throughout the customer journeys: Product, Marketing, Branding, Channels and Operations.
• Analyse and synthesize relevant customer insights to design and deliver desired customer journey maps.
• Apply Customer Experience frameworks and toolkits; Monitor and improve effectiveness of customer journey maps through defined success metrics.

What you should have:

• Minimum 3 years of relevant working experience in Customer Journey Design, and Customer Experience or equivalent.
• Strong communication and interpersonal skills with the ability to influence, manage and build relationships with multiple business stakeholders. The communication network of the incumbent is expected to be approximately 80% internal dealing with key business users and senior leaders from various functions including but not limited to Marketing (Product, Vitality and Brand), Life Operations, Tech and Digital Teams, Finance, Strategy & Planning, Channels (Agency and Partnership Distribution), Risk and Compliance, Legal, and 20% external dealing with appointed service providers/vendors.
• Results oriented and data driven with strong analytical skills; high level of attention to detail, including a proven track record to manage multiple and competing priorities simultaneously.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The main objectives of this position are to manage and oversee AIA IM efforts and delivery of our MAS ESG -Sustainability commitments. These commitments come from 2 sources:

1. MAS in Singapore and the obligations/guidelines for AMCs to drive sustainability scenario analysis and engagement impacts and reporting; and
2. Singapore Sustainable Finance Association (SSFA) focus on a few key areas.

Responsibilities:

• Design, build and implement the ESG target operating model in Investment Management to allow us to meet these current and future sustainability commitments.
• Assist the Chief Investment Officer in developing strong ESG capabilities and embed these into the teams in order to deliver the increasing complex needs of the MAS and the AIA insurance clients.
• Work closely with internal parties to achieve the objectives above and avoid duplication of effort.
• To support the Research & Stewardship team in the rollout and development of AIA’s ESG requirements as and when they overlap with the MAS requirements. This may include 1) portfolio ESG monitoring and transition management and 2) reporting on engagement with underlying investee companies.
• Expected to partner with Middle Office reporting to ensure we stay ahead of both local MAS but also AIA requirements on data and infrastructure.
• Support the system rollout in the investment teams specifically around the area of ESG to ensure the business gets the optimal use of the new system across all investment teams.
• Stay ahead of relevant global sustainability developments.
• Report on IM ESG progress versus commitments to stakeholders and also develop IM ESG policies & procedures in IM to be consistent with both AIA and MAS requirements.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This position is responsible for to providing consultation, professional advice, awareness/training on information security and key technology risk matters relating to the abovementioned geographical responsibilities, thereby contributing to building a strong information security risk culture cantered on people, processes and technology. The role will also coordinate regular governance engagements and being involved in technology-related audit engagements for AIA Singapore, and exercise professional judgment and assessments on the material to be provided by the various process and control owners for the audits.

What you will do:

Information Security & Technology Risk Metrics

• Support the alignment of various information security and technology risk metrics for management reporting and escalation – this includes reporting/escalation of outstanding or overdue action required from penetration tests, vulnerability assessments, security incidents, policy/standards deviations, third party security assessments, etc.
• Drive the monthly Technology Security Governance forum focusing on highlighting metrics impacting the Company’s cybersecurity metrics.
• Collate and review collated metrics and material relating to the Operational Risk Management forums, Key Risk Indicators and Key Risk Tolerance Indicators for cybersecurity and technology processes.

Risk Assessments, Audit and Regulatory Management

• Support Technology related audit engagements with statutory auditor and regulator, following up with relevant parties to ensure all issues identified are remediated.
• Support the delivery of annual IT risk and control self-assessment exercises according to MAS regulatory notices/guidelines, internal enterprise IT policies, and standards.

Policy, Standards and Exception Management

• Communicate material changes to internal policies/standards to collaborators. Facilitate risk evaluations and exception handling to deviations from the policies, standards and regulatory requirements.

What you should have:

• University degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems).
• 5 years or more of relevant work experience, including at least 2 years of experience in IT audit, risk management, compliance and/or governance roles, with particular expertise and knowledge of governance reporting of technology risk issues and cybersecurity.
• Rich working experience from financial industry, big tech firms or established auditing firms will be considered favorably.
• Experience and exposure in information security standards such as ISO27001 and PCIDSS will be an advantage.
• Preferably a holder of one or more of the following information security and audit qualifications: Security+ and CEH.
• Candidates with advanced level qualifications such as CISSP, CISA, CRISC, CCSP will have added advantage.
• Good Communication, Coordination and Interpersonal Skills. Good experience working alongside and opposite external auditors as well as regulatory bodies Meticulous and analytical traits Strong programme/Project Management skills High drive, energy and good demeanor over teamwork High levels of professional integrity.
• Eagerness to learn and develop one’s knowledge in information security and computing, especially on emerging computing fields such as cloud security, DevSecOps, etc.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Description:

· Providing financial advice based on clients’ financial and protection needs

· Providing recommendation to clients on wealth accumulation and legacy planning

· Providing corporate solutions for business entities

· Delivering a high level of professional customer service to customers

· Building and cultivating client relationships

Job Requirements

· Sales/marketing experience will be an advantage

Job Description:

· Providing financial advice based on clients’ financial and protection needs

· Providing recommendation to clients on wealth accumulation and legacy planning

· Providing corporate solutions for business entities

· Delivering a high level of professional customer service to customers

· Building and cultivating client relationships

Job Requirements

· Sales/marketing experience will be an advantage

Job Description:

· Providing financial advice based on clients’ financial and protection needs

· Providing recommendation to clients on wealth accumulation and legacy planning

· Providing corporate solutions for business entities

· Delivering a high level of professional customer service to customers

· Building and cultivating client relationships

Job Requirements

· Sales/marketing experience will be an advantage

Job Description:

· Providing financial advice based on clients’ financial and protection needs

· Providing recommendation to clients on wealth accumulation and legacy planning

· Providing corporate solutions for business entities

· Delivering a high level of professional customer service to customers

· Building and cultivating client relationships

Job Requirements

· Sales/marketing experience will be an advantage

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

We are looking for an experienced Compliance Specialist to join our collaborative team to provide support in developing and implementing regulatory compliance policies for AIA FA.

WHAT YOU WILL BE DOING

• Responsible for engagement with internal and external partners to deliver Compliance's initiatives.
• Responsible for the development and implementation of relevant Compliance policies and procedures that is vital to support the objectives and values of AIA FA to manage corporate-level regulatory risks.
• Ensure effective communication of compliance and risk matters including timely and accurate reporting and/or escalation of such matters in accordance with relevant reporting and protocols.
• Collaborating closely with Sales team to ensure quality recruitment of representatives and putting in place controls and programs to monitor and ensure quality business brought in by the representatives.
• Develop or lead all aspects of development of structural approach and procedures to effectively deal with representatives/sales staff misconduct, from receiving allegations to planning and conducting investigations to taking remedial/recovery actions
• Develop and implement an effective education and engagement program through ongoing communication and training to embed a culture of compliance and ethics

WHAT YOU WILL HAVE

• Degree holder in an appropriate field (e.g. Accounting, Economics, Risk Management, Business Management or Law)
• 5 to 8 years of work experience in Market Conduct and Anti-Money Laundering, handling compliance and controls
• In-depth understanding of the Insurance business preferred and, in lieu of insurance, financial services.
• In-depth knowledge of Industry’s operations, regulations and guidelines
• A highly disciplined and great teammate with the ability to work well with all partners
• Computer literate
• Good command of written and spoken English
• Excellent interpersonal skills
• Independent and ability to perform well in high-pressure environments
• Must be organized, meticulous and analytical
• With high level of integrity and takes ownership and accountability of results