The Executive will be responsible for overseeing the operations of assigned departments and managing resources to ensure an efficient, personalized service in a pleasant and comfortable environment. Plan, implement and support the hospital’s daily operational functions, including special projects.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Work closely and support assigned Clinical Departments in the development and operational management of new/ existing clinical services and patient-centric work processes across the care continuum.

2. Work closely and support the assigned Clinical Departments in business, financial, operational and manpower planning in achieving department and organisation targets. This would include, but not limited to, developing and carrying out business plan in conjunction with Clinical HOD to ensure goals are reached.

3. Work closely with Clinical HOD and Operation HOD to raise the profile and image of the department and its doctors.

4. Work closely with Clinical HOD on regular review of Clinical Department/ service line performance indicators (i.e. Balance Score Card, Financial Performance ) and ensure optimum utilization of resources.

5. Work closely with stakeholders on the purchase of medical equipment / equipment to support clinical services of the department.

6. Support in data management and analysis of performance indicators.

(B) GENERAL

1. Be a leader in embracing change.
2. Align the department's goals with the business goals of the hospital.
3. Support all corporate activities.
4. Foster continuous improvement as our way of life by encouraging staff efforts at improving processes to achieve operational excellence.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Basic degree.
• 1-3 years in service industry/ health-care related areas. Fresh graduates or candidates with less experience may be considered for the position of Executive.
• Knowledge of hospital operations.
• Possess positive attitude, initiative and keenness to learn.
• Possess strong analytical, good interpersonal and communication skills.

(B) SPECIALISED TRAINING

• Knowledge of computer software.
• Knowledge of statistics.

The job holder is responsible to provide administrative support to the department and function as a personal assistant to the HOD

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

• To assist the Head of Department to maintain personal files, co-ordinate staff appraisals and other confidential works
• Responsible for typing of professional memos and correspondence
• Responsible for calendar of activities for professional development
• Responsible for requisition of internet access, name cards, name stamps, laptop etc for department
• Responsible for stationery order
• To assist in the preparation of training/teaching slides and other presentation slides
• To coordinate/assist in the development of training programmes for basic and advance programmes
• Booking of facilities
• To organise departmental meetings, minutes taking and ensure follow-up of outstanding matters
• Responsible for preparation of monthly report, updating of department funds and other funds

(B) GENERAL

• To provide admin support for overseas visitors
• To provide admin support for all courses, including preparation of course materials, feedback forms, certificates, liaison with external partners and registration
• Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.
• Any other duties assigned by supervisor

JOB REQUIREMENTS

EDUCATION, TRAINING AND EXPERIENCE

• Minimum Diploma holder
• Experience in administrative duties

The Executive Assistant / Senior Executive Assistant will be responsible to facilitate settlement of medical bills through the use of patients’ MediSave, MediShield and insurance (i.e.MediClaim), and application for MediFund assistance for needy Singapore Citizens.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

MediSave and MediClaim

1. Generate daily listing of patient claims from the SAP system, sort Medisave Claims Authorisation Forms (MCAF) and counter-check that forms are signed and correctly updated in system.

2. Generate and check claims for patients under the Civil Service’s Medical Claims Proration System (MCPS). Check monthly rejection report from Ministry of Defence, verify the cases for rejection and follow up with patients for payment.

3. Manual submit claims via CPF Board portal/website and manually update bills in SAP on approval by CPF Board.

4. Post entries in SAP to clear patient bills based on approved manual claims.

5. Monitor provisional bills for claim status update with the CPF Board.

6. Verify error messages and follow up on rejected claims for re-submission.

7. Log system errors (e.g. submission failure) with IT Helpdesk and follow up for closure.

8. Inform and advise frontline operations team to resolve claim errors and follow through on error rectification and problem resolution.

9. Verify reasons for rejection of claims (by CPF Board) and cancel bills for amendment.

10. Check, verify and mail final outpatient bills and statement of accounts to patients after successful approval (by CPF Board) of Medisave/Medishield claims.

11. Maintain and archive statutory documents (e.g. MCAF) for submission to the ministry or claims audit

12. Liaise with patients for refund of excess payment, where necessary.

13. Closely monitor for closure of re-submitted claims or refund requests.

14. Prepare month-end reports on aging unbilled receivables and highlight issues to Executive and Manager for advice and resolution.

15. Participate in user testing to ensure system changes/enhancements are implemented properly and working well.

MediFund

1. Generate patient bills for Medical Social Services (MSS) to assist in assessment of applications for assistance under MediFund (MF), Medication Assistance Fund (MAF) or other schemes.

2. Work with MSS to prepare for MF Committee meetings.

3. Work with personal assistant of CFO on schedule for MF

4. Maintain list of fees/charges/medication eligible for MF assistance.

5. Post and clear patient bills approved for remission or funding assistance.

6. Prepare data and statistic reports required by Ministry of Health.

7. Handle queries relating to claims and MediFund.

(B) GENERAL

1. Manage audit queries.

2. Other duties as assigned by Executive and Manager.

JOB REQUIREMENTS

EDUCATION, TRAINING AND EXPERIENCE

1. LCCI or Diploma in any discipline but preferably in Business or Finance.

2. At least 2 to 5 years of relevant working experience. Preference will be given to candidates from healthcare sector.

3. Knowledge of SAP preferred.

JOB PURPOSE

The executive will support the Yishun Health (YH)’s strategic growth and development in Value Based Care (VBC) under Clinical Quality, Performance and Value (CQPV). The primary responsibilities and duties also include supporting and coordinating the implementation of value-based initiatives within YH.

The individual will collaborate with YH-wide multi-disciplinary teams, and external stakeholders such as NHG Clinical & Academic Development (CAD) and Ministry of Health (MOH) to align processes and resources planning to YH’s VBC strategy.

MAJOR DUTIES AND RESPONSIBILITIES

Areas of Responsibility

1. To support the development of YH’s Value Strategy and partner stakeholders (internal & external) to translate strategic priorities into action plans.

Percent of Time Spent: 50%

Measurement Criteria: Excellent communication and interpersonal skills

2. To oversee the implementation of Patient Reported Outcome Measures (PROMs) involving change management with patients and care providers to drive awareness & adoption.

Percent of Time Spent: 50%

Measurement Criteria: Team player - collaborates and get buy-in from multi-stakeholders.

3. To be plugged into the latest VBC developments internationally/locally, and conduct literature reviews on indicators, benchmarks and best practices.

Percent of Time Spent: 50%

Measurement Criteria: Demonstrates resourcefulness and attention to detail.

4. To conduct top line analysis of data trends to identify areas for improvement.

Percent of Time Spent: 15%

Measurement Criteria: Demonstrates analytical skills.

5. To provide secretariat support and/or participate as an active member in the steering committees / workgroups supported by the Department.

Percent of Time Spent: 10%

Measurement Criteria: Strong organization, written skills and timely follow-up

6. To prepare presentation materials (not limited to powerpoint/dashboard/report) for management update.

Percent of Time Spent: 20%

Measurement Criteria: Succinct & impactful presentation materials

7. To undertake other tasks as assigned by Reporting Officer

Percent of Time Spent: 5%

JOB REQUIREMENTS

(a) Education/Training/Experience

5.1 A bachelor’s degree in any discipline.

5.2 Well-versed with Microsoft Office applications (e.g. Word, Excel, Powerpoint)

5.3 Relevant experience in Healthcare, Project Management and Data Analytics will be an advantage.

(b) Personal Attributes

5.4 Good communication (verbal & written) and interpersonal skills.

5.5 Excellent organizational skills and attention to detail.

5.6 Strong analytical and problem-solving skills.

5.7 Able to function independently and adapt to a fast-paced working environment.

5.8 Good team player.

The Executive will be responsible for overseeing the administrative matters of GERI, managing office resources, and providing guidance to staff to ensure efficiency in the overall work environment. Plan, implement and support the institute’s day-to-day operational functions.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Ensure efficient operation of the institute in alignment with the institute’s strategic plans.

2. Ensure optimum utilization of resources.

3. Work closely with all staff on issues relating to workflows and improve work processes.

4. Work closely with other departments to provide all-round efficient administrative support services.

5. Oversee and take responsibility for ensuring that the institute’s work environment and premises are safe, conducive, and kept in good order.

6. Organise and run GERI management and staff meetings, including taking and writing minutes of such meetings.

7. Communicate information, announcements, and messages promptly to the wider team (e.g., office organization, building updates, safety measurements).

8. Manage office supplies, printers, and facilities, including purchasing, maintenance, repair, and stocking.

9. Function as a liaison with landlord (YCH), YH Hospital Planning, Facilities Management (FM), Environment Services Dept. (ESD), and Security Department to ensure that the office space is safe and secure, and equipment is well-serviced.

10. Troubleshoot office technical and facilities support. Function as the key liaison with Synapxe and outsourced IT support for staff’s computer problems in general.

11. Provide on-site troubleshooting technical assistance during calls, presentations, projects, etc.

12. Review Annual IT Work Plan with GERI’s HODs and submit proposed plans and budget to Synapxe for review and consolidation.

13. Review the preliminary YH/NHG’s Annual WorkPlan with Synapxe to scrutinize the cost sharing allocated to GERI.

14. Verify IT-related invoices (from Synapxe/AHPL/NHG) on a timely basis, working with Synapxe team staff when needed.

15. Review and ensure staff training and overseas conference applications adhere to NHG HR Travel Policies.

16. Support key research events organised by GERI’s internal teams, as well as staff events such as team bonding exercises.

17. Perform the appointed Fire Warden role for the institute.

(B) GENERAL

1. Provide administrative support as assigned.
2. Assume additional responsibilities as assigned.
3. Support all corporate activities.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

· Experience of working in a research-focused environment is a plus

· Bachelor’s degree and recognized professional expertise

· Minimum 2-3 years’ working experience in office management/administration

· Minimum 2-3 years’ working experience in Procurement and IT matters

· Knowledge of fundamental accounting principles, audit and internal controls

· Experience with policy review and process improvement

· Possess sound judgment, decision-making and problem-solving skills

· Positive attitude, initiative, and keenness to learn

· Receptive to constructive feedback from users to improve work process

· Strong analytical, good interpersonal, and communication skills

· Well organized, accountable with an attention to details

· Self-driven with strong sense of responsibility and taking pride in work

· Work autonomously with minimal guidance, with ability to think ahead, anticipate and problem-solve

· Ability to multi-task under pressure

· Strong collaborator and team player, skilled in convening people and acting as an effective conduit between different stakeholders, both internal and external

· Proficiency in commonly used IT work tools (Excel, Word, PowerPoint, TEAMS, SharePoint, One Drive)

· Essential good listening, conversational and writing (emails, minutes, SOPs, Policies) skills in English are required

The Executive / Senior Executive will be responsible for overseeing the administrative matters of GERI, managing office resources, and providing guidance to staff to ensure efficiency in the overall work environment. Plan, implement and support the institute’s day-to-day operational functions.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Ensure efficient operation of the institute in alignment with the institute’s strategic plans.

2. Ensure optimum utilization of resources.

3. Work closely with all staff on issues relating to workflows and improve work processes.

4. Work closely with other departments to provide all-round efficient administrative support services.

5. Oversee and take responsibility for ensuring that the institute’s work environment and premises are safe, conducive, and kept in good order.

6. Organise and run GERI management and staff meetings, including taking and writing minutes of such meetings.

7. Communicate information, announcements, and messages promptly to the wider team (e.g., office organization, building updates, safety measurements).

8. Manage office supplies, printers, and facilities, including purchasing, maintenance, repair, and stocking.

9. Function as a liaison with landlord (YCH), YH Hospital Planning, Facilities Management (FM), Environment Services Dept. (ESD), and Security Department to ensure that the office space is safe and secure, and equipment is well-serviced.

10. Troubleshoot office technical and facilities support. Function as the key liaison with Synapxe and outsourced IT support for staff’s computer problems in general.

11. Provide on-site troubleshooting technical assistance during calls, presentations, projects, etc.

12. Review Annual IT Work Plan with GERI’s HODs and submit proposed plans and budget to Synapxe for review and consolidation.

13. Review the preliminary YH/NHG’s Annual WorkPlan with Synapxe to scrutinize the cost sharing allocated to GERI.

14. Verify IT-related invoices (from Synapxe/AHPL/NHG) on a timely basis, working with Synapxe team staff when needed.

15. Review and ensure staff training and overseas conference applications adhere to NHG HR Travel Policies.

16. Support key research events organised by GERI’s internal teams, as well as staff events such as team bonding exercises.

17. Perform the appointed Fire Warden role for the institute.

(B) GENERAL

1. Provide administrative support as assigned.
2. Assume additional responsibilities as assigned.
3. Support all corporate activities.

The Executive / Senior Executive will be responsible to maintain a high level of service standards in the department of Housekeeping. To assist the Executive Housekeeper in the daily running of the department and maintain a high level of service to the patients and to ensure continuous improvements to work processes for both Khoo Teck Puat and Yishun Community Hospital.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Assist to ensure department operates and complies with applicable laws and regulations.

2. Assess, identify and mitigate risks that may hinder operations, reputation, safety and financial well-being of the organisation.

3. Assist to ensure review of department policies, inventory, maintenance of equipment, monitor feedback and manage operational issues, for high levels of work quality.

4. Assist to ensure optimal use of resources, develop and implement plans to attract, train and retain essential skills, and to motivate staff to bring out the best in them and contribute to organisational goals.

5. Assist to ensure staff are well-trained and adhere to regulatory, safety and infection control standards.

6. Assist to ensure smooth communication between hospital management, feedback from customers, mandatory authorities, vendors etc.

7. Identify and resolve housekeeping problems encountered by the Environmental Service Associates (ESAs).

8. Walk the ground to ensure that a consistent high level of service is maintained including YH Standards.

9. Manage ground feedback and complaints with an understanding of the mechanisms of the feedback channels so that work processes can be improved.

10. Foster continuous improvement as our way of life by encouraging staff efforts at improving processes to achieve operational excellence.

(B) GENERAL

1. Support emergency operations when necessary.

2. Support all corporate activities and community projects.

3. Carry out any other duties as assigned by Reporting Officer.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Diploma and above or minimum 3 – 5 years in service industry/ housekeeping/

healthcare related areas.

• Experienced in a supervisory role is necessary and important.
• Knowledge of hospital and service operations would be preferred.
• Good communications and interpersonal skills.

The Executive Assistant will be responsible to support the Education Development Office by assisting and coordinating in the area of trainee matters, evaluations and assessment, trainings, secretariat and other administrative functions.

Assist the Assistant Designated Institutional Officer, Program Director, Assistant Program Director and Faculty to support the operations of the office so as to provide the best learning environment and quality clinical education for trainee doctors in YH.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

Support the Assistant Designated Institutional Officer and Program Director in overseeing the activities associated with Graduation Medical Education in the Education Development Office. This involves:

• Provide administrative support on trainees’ rotation to the hospital, on-the job training, assessment and evaluation and any other training needs of trainee doctors.

• Support in clinical training matters such as orientation, collation of assessment forms, tracking training hours and log books of trainees and Faculty appointments.

• Ensure all necessary evaluation takes place & submit in a timely manner

• Provide secretariat support for meetings with program stakeholders

• Assume the role as the point of contact for trainee doctors and Faculty

• Coordinate department and hospital wide faculty development activities and other training courses for the department

• Develop and maintain a filing system for the department for reporting and audit purposes

• Engage with process improvements to ensure smooth operations of EDO in KTPH.

(B) GENERAL

The person will also be required to support the supervisor in the following:

a. Events management e.g. orientation, workshops, Teachers Day, etc

b. Publicity support, inclusive of content and materials collation

c. Education Technology and E-Learn, where needed.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Diploma holder with at least 2 years of relevant work experience

• Healthcare or education background would be an advantage

• Fresh graduate may also apply

(B) PERSONAL ATTRIBUTES

• Positive work attitude with a ‘can-do’ spirit

• Must be able to learn quickly on-the-job

• Good interpersonal, communication and presentation skills

• Attention to detail

• Independent and organized worker

• Task-oriented yet flexible

• Able to multi-task

The Executive will be responsible in the administrative, management and coordination of the clinical quality, patient safety, clinical risk, quality improvement programmes, and Healthcare Performance Office (HPO) activities across Yishun Health (YH). The Senior Executive will take on the supervisory role in guiding the junior Executive in CQPV activities.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Perform the administrative, management and coordination of the YH's patient safety, clinical risk, quality improvement programmes, and HPO activities such as mortality and morbidity review, clinical quality review, focused clinical audits, clinical indicators analysis and reporting, hospital incident reporting, serious reportable events (SRE) and patient safety walkabouts.

2. Identify clinical issues by various means, e. g., case review, incident reporting. clinical quality data analytics, which may require escalation and further investigations and subsequent recommendation development and implementation by working with relevant stakeholders to facilitate quality improvement initiatives in YH.

3. Collect, analyse and monitor the performance for clinical indicators of the hospital, committees, departments, HPO and provide updates to the relevant stakeholders in a timely manner. To integrate and provide data analytics for clearer oversight and support clinical decision-making capabilities to improve clinical care.

4. Provide secretariat support to YH Clinical Board and its Quality Assurance subcommittees, SRE committee and HPO Chair within YH. Work with relevant internal and external stakeholders to resolve these issues and ensure high standards of clinical practice. Manage the investigations with various departments and reporting of corrective actions and recommendations to Ministry of Health, when required.

5. Manage Patient Safety Collaboration Workgroup such as Speaking up for Safety and Implementing Reliability for Safer Healthcare. Point of contact for the Cognitive Institute.

6. Participate in clinical risk management programmes within YH

7. Support, coordinate and manage patient safety programmes and workshops, and engagement of the clinical quality initiatives, e. g., Human Factors Workshop for the optimal participation, Clinical Practice Improvement Programme, Harm Reduction Collaborative initiatives etc. across YH and National Healthcare Group to ensure sustainability.

8. Prepare annual Clinical Board paper and presentation related to the Quality Assurance subcommittees, when required.

9. Adopting best practices as well as collaborating with relevant external and internal stakeholders. Inculcate a culture of clinical quality and patient safety, which may include raising staff awareness of quality improvement initiatives.

10. Advance the profile of CQPV in the areas of quality improvement and patient safety across YH.

(B) GENERAL

1. Perform other duties as assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV.

2. Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.

3. Senior Executive will take on the supervisory roles or special projects, as directed by supervisor and Assistant Chairman Medical Board, CQPV

JOB REQUIREMENTS

EDUCATION TRAINING AND EXPERIENCE

• Degree in medical, nursing or allied health profession or equivalent
• Post-graduate qualifications in management or healthcare administration or public health preferred
• Minimum 2 years of healthcare experience or relevant experience in other settings
• Proficient in Microsoft Office applications
• Team player, good interpersonal and communication (verbal and written) skills

PROFESSIONAL LICENCE

Clinical Practice Healthcare Qualification certification preferred

The Executive will be responsible for submission of subvention and reporting to MOH. The incumbent is also responsible for fee revision, bill size analysis, service costing, cost centre analysis and

budgeting as well as system changes, improvements and enhancements.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

Subvention Accounting, Analysis and Reporting

1. Prepare and submission of Quarterly SOC aggregate data to MOH.

2. Prepare monthly journals for Operating & GST subvention accruals for KTPH;

3. Ensure the timeliness and accuracy of the yearly subvention quantum by

medical discipline.

4. Be part of the interface job monitoring and submission team for subvention

matters

5. Reconcile yearly workload submitted for subvention for unblock subvention;

6. Assist in system testing relating to subvention claims.

7. Monitor late submitted cases or discrepancies in the MOH casemix records.

8. Analyze and highlight any unusual high movements in subvention quantum

and trends

9. Submit TOL and bed complement data as at 31 December / upon request to

MOH on a yearly basis.

Statistics

1. Prepare and submit simple statistics report to Singstat or upon request by

Statutory board;

Management Reporting

1. Prepare timely and accurate activity and other management reports for

management or MOH.

2. Preparation of financials and workload information for monthly strategic meetings.

Revenue Accounting

1. Ensure proper GL mapping for revenue for SAP and applicable ancillary

systems.

Fee Revision

1. Perform fee simulation for new services and mass fee revision,

2. Maintain price table accurately in billing system in accordance to approved

prices by Senior Management or designate.

3. Ensure the services are set up with correct default performing cost centre.

4. Assist and support mass fee revision exercise as assigned by Manager

(Finance).

Costing and cost centre analysis

1. Analyse cost centre report to achieve comprehensive understanding of the

revenue and cost of assigned medical discipline and cost centre.

2. Liaise with external/internal customers on data collection for costing of

services/procedures/new initiatives.

3. Support the costing team in the MOH Health Services Costing Exercise and meet

stipulated deadline.

4. Prepare costing of services/procedures.

5. Perform feasibility studies via NPV for new services to justify manpower hiring,

equipment purchase and renovation.

Revenue & Cost Budgeting

1. Prepare annual hospital revenue and subvention budgets based on forecasted

workload.

2. Prepare cost budgets for assigned cost centre including manpower.

Workload Reconciliation

1. Perform reconciliation of workload amongst different systems especially for

subvention.

Cluster Work

1. Intercompany revenue and cost analysis.

2. Cluster project feasibility studies via NPV.

(B) GENERAL

· To understand team member’s job responsibilities to achieve job coverage

· Any other job responsibilities as assigned by the Manager.

· Embrace continuous improvement as our way of life by improving and refining

work performance on a daily basis.

· Participate in any and all activities related to the hospital.

JOB REQUIREMENTS

EDUCATION, TRAINING AND EXPERIENCE

· Minimum Degree in Accounting or Business Administration / Accountancy, at least 2 years of relevant working experience

· Hands-on experience with SAP System will be an added advantage.

· Degree in Accountancy/Business, ACCA/CIMA or equivalent with minimum 2 years’ relevant work experience

· Experience in developing and implementing processes, procedures, systems and or standards

· Proficiency in MS Office such as MS Word and Excel.

· Good knowledge of SAP systems and experience in the healthcare industry will be an added advantage

· Self-motivated, resourceful, analytical, independent, meticulous and comfortable with routine work

· Team player with strong communication skills is preferred.

The Executive will be responsible in assisting the Advance Care Planning (ACP) clinical and operations leads in the daily running and maintenance of the ACP programmes in the institution, and ensure continuous improvement to work processes.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Coordinate and support ACP awareness talks, roadshows and ACP trainings in the institution.

2. Monitor key performance indicators and ensure optimum utilization of resources.

3. Work closely with ACP Facilitators on issues relating to ACP workflows and services.

4. Work with partners in the intermediate and long term care sectors as well as other service providers.

5. Work with ACP National Office on the quarterly budget, KPI reports and audits.

6. Plan and execute events and projects for continued outreach efforts.

7. Participate in ACP-related research in the institution.

8. Provide secretariat support to the ACP Committee in the institution.

9. Supervise and work with the ACP Administrative Assistant (AA) on:

a. Preparation and maintenance of ACP documents in the institution, and ensure information and documentation are updated for facilitators in the inpatient and outpatient settings

b. ACP-related enquiries via both e-mail and phone calls

c. Maintenance and updates of the ACP patients’ database

d. Maintenance and up-to-date database of trained ACP facilitators and ACP trainers

e. Coordination with patients for ACP facilitation within the institution

(B) GENERAL

1. Align the department's goals with the business goals of the hospital.

2. Plan and execute assigned projects

3. Work in collaboration with key stakeholders in the evaluation and quality improvement processes on the ACP programme and projects.

JOB REQUIREMENTS

EDUCATION, TRAINING AND EXPERIENCE

· Basic Degree

· Minimum of 2 years in healthcare or social service related areas preferred

· Possess positive attitude, initiative and keenness to learn.

· Possess strong analytical, good interpersonal and communication skills

· No experience in ACP required as training will be provided

· Knowledge of computer software, MS Office

· Knowledge of statistics

The Executive Assistant / Senior Executive Assistant will be responsible to facilitate settlement of medical bills through the use of patients’ MediSave, MediShield and insurance (i.e.MediClaim), and application for MediFund assistance for needy Singapore Citizens.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

MediSave and MediClaim

1. Generate daily listing of patient claims from the SAP system, sort Medisave Claims Authorisation Forms (MCAF) and counter-check that forms are signed and correctly updated in system.

2. Generate and check claims for patients under the Civil Service’s Medical Claims Proration System (MCPS). Check monthly rejection report from Ministry of Defence, verify the cases for rejection and follow up with patients for payment.

3. Manual submit claims via CPF Board portal/website and manually update bills in SAP on approval by CPF Board.

4. Post entries in SAP to clear patient bills based on approved manual claims.

5. Monitor provisional bills for claim status update with the CPF Board.

6. Verify error messages and follow up on rejected claims for re-submission.

7. Log system errors (e.g. submission failure) with IT Helpdesk and follow up for closure.

8. Inform and advise frontline operations team to resolve claim errors and follow through on error rectification and problem resolution.

9. Verify reasons for rejection of claims (by CPF Board) and cancel bills for amendment.

10. Check, verify and mail final outpatient bills and statement of accounts to patients after successful approval (by CPF Board) of Medisave/Medishield claims.

11. Maintain and archive statutory documents (e.g. MCAF) for submission to the ministry or claims audit

12. Liaise with patients for refund of excess payment, where necessary.

13. Closely monitor for closure of re-submitted claims or refund requests.

14. Prepare month-end reports on aging unbilled receivables and highlight issues to Executive and Manager for advice and resolution.

15. Participate in user testing to ensure system changes/enhancements are implemented properly and working well.

MediFund

1. Generate patient bills for Medical Social Services (MSS) to assist in assessment of applications for assistance under MediFund (MF), Medication Assistance Fund (MAF) or other schemes.

2. Work with MSS to prepare for MF Committee meetings.

3. Work with personal assistant of CFO on schedule for MF

4. Maintain list of fees/charges/medication eligible for MF assistance.

5. Post and clear patient bills approved for remission or funding assistance.

6. Prepare data and statistic reports required by Ministry of Health.

7. Handle queries relating to claims and MediFund.

(B) GENERAL

1. Manage audit queries.

2. Other duties as assigned by Executive and Manager.

JOB REQUIREMENTS

EDUCATION, TRAINING AND EXPERIENCE

1. LCCI or Diploma in any discipline but preferably in Business or Finance.

2. At least 2 to 5 years of relevant working experience. Preference will be given to candidates from healthcare sector.

3. Knowledge of SAP preferred.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Doctors' Professional Matters Administration

· Facilitate the progression process for Temporary and Conditionally registered doctors under the Singapore Medical Council Supervisory Framework, ensuring compliance with registration criteria.

· Assist in the submission of applications for additional/change of Practice Place.

· Manage the extension and renewal of Practicing Certificates for medical staff.

· Coordinate the Joint Committee on Specialist Training and House Officer Accreditation application process, including site inspections and accreditation tracking.

2. Medical Manpower Planning and Support

· Maintain the Medical Staff listing and Directory of Services, ensuring accuracy and relevance.

· Maintain an updated register of sub-committees and workgroups under the Clinical Board’s purview, handling appointments, renewals, and dissolutions.

· Regularly update job descriptions of all doctors.

· Organize and provide administrative support to retreats and events.

3. Training and Development Support

· Administer the Medical Observer (local/overseas) programme, handling Temporary Registration and logistical support.

· Facilitate the Clinical Fellowship programme, coordinating applications between relevant authorities and departments.

· Manage the Yishun Health and Ministry of Health Visiting Expert Scheme, from application to logistical support during visits.

· Administer the Ministry of Health Health Manpower Development Plan, including application facilitation and logistical support.

· Coordinate medical staff continuing medical education/training programmes, such as HMDP Sharing Sessions and Clinical Forums.

Track Compulsory Courses and Peer-Review Learning activities by medical staff and Junior doctors.

(B) GENERAL

· To provide secretariat support various committees/ workgroup under Yishun Health and ensure proper documentation of all meetings and follow-up.

· To participate in projects and task as deem appropriate by Assistant Director/ Deputy Director/ Assistant, Chairman Medical Board.

· To render administrative and professional support in hospital-level operation functions and events.

· Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.

· Responsible for assessing and identifying the potential risk that may hinder reputation, safety and financial well-being of an organisation.

Support the Education Development Office by assisting and coordinating in the area of students’ matters, evaluations and assessment, trainings, secretariat and other administrative functions.

Assist the supervisor & Clinical Educator Lead (CEL) to support the operations of the office so as to provide the best learning environment and quality clinical education for pre-employment clinical training in KTPH.

MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC
Support the supervisor & Clinical Educator Lead (CEL) in overseeing the process of the activities in the Education Development Office. This involves:

• Provide administrative support on students clinical placements, funding, evaluation and audit matters
• Support in pre-employment clinical training matters such as orientation, rosters/timetable, collation of students' feedback, appointments of clinical educators, preparation and running of exams etc.
• Ensure all necessary evaluation takes place & submit in a timely manner
• Provide secretariat support for meetings with program stakeholders
• Assume the role as the point of contact for students and clinical educators
• Coordinate department and hospital wide faculty development activities and other training courses for the department
• Develop and maintain a filing system for the department for reporting and audit purposes
• Engage with process improvements to ensure smooth operations of EDO in KTPH.

(B) GENERAL
The person will also be required to support the supervisor in the following:

• Events management e.g. orientation, workshops, Teachers Day, etc
• Publicity support, inclusive of content and materials collation
• Education Technology and E-Learn, where needed.