Total 9 job vacancies by Amadeus Gds Singapore Pte. Ltd.

Accountabilities

Customer communication & relationship

Be accountable to your customer of any activity and delivery related to our Revenue Management and Dynamic Pricing business.

Communicate comprehensively to your customer on how to adopt our Revenue Management and Dynamic Pricing capabilities, especially when they rely on sophisticated business concepts.

Adapt your communication depending on your audience, people in daily business operations, management, business-oriented, technical-oriented, operations research-oriented, different cultural backgrounds.

Be a problem solver, anticipate and eliminate any roadblock to customer satisfaction and business adoption, identify and mitigate with your customer any risk on the project delivery, scope or timeline, articulate and justify accordingly the relevant alternatives and remedies.

Create and maintain customer trust.

Business acumen

Grow your background on the airline business practice, related to Revenue Management and Pricing, to Offer Management, and beyond.

Grow your knowledge of our Revenue Management and Dynamic Pricing capabilities, identify and formulate best practices.

Learn and capture the specifics of your customer’s business practice, map them to our Revenue Management and Dynamic Pricing capabilities, and formulate meaningful recommendations aiming at improving business adoption.

Train your customer on best practices.

Data science

Grow your knowledge of the science and methodology used in our Revenue Management and Dynamic Pricing capabilities.

Grow your capability of navigating through large amounts of data and representing them comprehensively to your customer.

Understand why and how our Revenue Management and Dynamic Pricing capabilities are calibrated on the customer data sets, learn how to comprehensively report on the outcomes of a calibration run and how they translate in your customer’s business practice.

Business development

Establish and maintain with your customer a business adoption roadmap, based on future needs for business support and consultancy.

Identify accordingly upsell opportunities.

Participate in pre-sales engagements, including responses to RFI/RFP, customer presentations and demos, as required.

Individual & team growth

Develop your internal network and connect to people having the relevant experience, skill and competence, which can help you grow and be even more impactful in your customer engagements.

Bridge your customer, our research and our development. Formulate, based on feedbacks collected from your customer, possible improvements of our Revenue Management and Dynamic Pricing capabilities or our professional services, and communicate them to the relevant stakeholders, from product management, science and research, implementation, or design and development.

Transform your knowledge and expertise into an improvement of our consulting methodologies, which can be learnt and reused by any consultant.

Coach your teammates on consulting skills – customer communication, business acumen or data science – with a specific focus on coaching junior consultants and newcomers in your team.

About ideal candidate

• University degree in Business or related field, or equivalent work experience.
• Has a deep knowledge of Amadeus: history, business, offer, strategy, technology and organization
• High understanding of the IT industry, preferably in the travel environment

The role is part of Revenue Operations team and focuses on small and medium size travel agencies where it defines and deploys actionable commercial strategies for Inside Sales, that enable Travel Unit to accomplish our ambitions and maximize agility by streamlining decision making processes.

You will be responsible to support the implementation of the Inside Sales framework in your Region, enable profitable growth for Inside Sales by ensuring consistency with commercial strategies and policies and generate efficiencies in the commercial process wherever possible.

Being the key point of contact (POC) for the Inside Sales commercial team in your Region and for the other functions and transversal initiatives, when input and validation is required from Market Strategy & Revenue Operations.

Your ability to build commercial plans, assess business opportunities, engage with stakeholders across markets as needed will be key and you will be a key member of the Inside Sales leadership team in your region.

Job responsibilities:

Commercial Strategy for Inside Sales:

- Actively contribute to the definition of commercial strategy for Inside Sales, with focus on pre-approved plans
- Ensure profitability and sustainability of Inside Sales deals in the long term, in close colaboration with relevant stakeholders (Finance, Business Planning & Performance, etc).
- Lead deal support for complex negotiation when relevant, preparing negotiation with Sales / Account Managers and managing business case escalation process and outcome
- Drive strategic topics for Inside Sales in your Region
- Cascade commercial governance within the Inside Sales organization
- Implement Commercial Policy & models
- Design support and implement Sales methodology & tools

Inside Sales Regional interface
- Consolidate Inside Sales inputs on commercial strategy
- Represent Inside Sales in strategy definition and execution
- Represent Inside Sales in annual business plan development
- Represent your Region in Inside Sales community forums & projects (e.g. - -Digitalization, Business efficiency, ...) and implement project outcome in the Region as relevant

Pipeline / targets
- Collaborate with Head of Inside Sales on pipeline
- Cascade Target setting at regional level for Inside Sales
- Analyze performance reports for cluster and provide insight at cluster level, based on pipeline

About ideal candidate:

• Bachelors or a Masters degree in Business with relevant experience in RevOps/ Inside Sales.
• Has a strong background in business analysis, revenue operations.

This is a contract role for maternity.

The Contract Business Controller will be responsible to perform extensive variance analysis and reporting for fixed costs, capex, and personnel resources.

This position supports both local management and central controllers for assigned business areas. Responsible for tracking actual expenditures relative to the financial plan and forecasts. Responsibility also includes supporting forecast process, optimizing information flows and reporting tools, along with working with finance and P&C department representatives to assure accurate communication, reporting and planning.\

Role and responsibilities:

• Monitor monthly financial performance and do in-depth research of significant or unusual trends in expenses. Answer all questions with respect to year-to-date financial results and future expenditure levels for assigned line items and divisions.
• Prepare monthly “highlights” documentation and other ad-hoc reports, which provides a high-level qualitative perspective on the financial results for areas of responsibility.
• Prepare and coordinate forecasts including data uploads into corporate systems. Requires extensive knowledge of internal systems and relationship development with the various division and central controllers. Validation of final plan submission for completeness and accuracy for areas of responsibility.
• Prepare monthly “highlights” documentation and other ad-hoc reports for Central Controllers and Local Management, which provides a high-level qualitative perspective on the financial results for areas of responsibility.
• Perform local controlling activities, including unit cost calculation and analysis, analisis of major financial expenditures versus previous month, and full P&L consistency for the asigned legal entities.

About ideal candidates:

• Bachelor’s Degree in Accounting/Finance.
• Strong background in financial analysis, planning, and financial modelling.
• Minimum 1- 2 Years finance experience.

Common accountabilities:

- Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists. ​

- Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.​

- Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.

Specific accountabilities:

Engagement management:
* Plan and manage all solution-oriented activities of IT bid projects including additional services
* Be the prime Amadeus point of contact for the customer on functional and technical matters
* Lead amadeus functional and technical SMEs interacting with the customer
* Ensure optimised use of customer and Amadeus ressources during the engagement phases (familiarisation, gaps indentification, gaps description, scope optimisation...)
* Coordinate the joint elaboration of the solution design
* Identify and manage all potential competitive threats and risk associated with the solution
* Ensure effective handover of IT sales projects to project implementation teams

RFP/RFI engagements and unsolicited proposals:
* Set up high-level project timelines for the RFP answer. Identify & secure resource requirements from relevant groups (PMs/Dev/ADP) and coordinate all components/inputs to the answer
* Produce solution-related documentation for IT customer proposals

* Produce solution-related documentation for IT customer proposals & prepare the response document for submission

*Lead all T2RL bids with all processes complied as per T2RL portal requirements.

Scope definition and approval process
* Support Technical Scoping workshops in identifying and referencing all interfaces to be developped. Interaction with Amadeus and customer senior management required
* Coordinate different functional streams on the customer side with Amadeus PM and Product Definition teams in order to ensure end to end solution consistency
* Minimize functional and technical gaps throughout the sales engagement
* Coordinate the approval process ensuring sign off of customer and Amadeus groups

Sales support during Commercial and Contractual discussions
* Ensure alignment between the proposed solution with the commercials
* Support Sales in contract negotiations for solution-related issues and review solution-related contract schedules

Portfolio evolution
* Feed market & customer solutions requirements to Product Management for product qualification (private or community product, itemised product ot included in baseline)
* Whenever possible, analyse solution offerings of competitors and inform Product Management and IT Marketing accordingly

About ideal candidates

• Master degree in computer science, or MBA
• Proven experience and passion for pre-sales, experience on RFP/RFI process, T2RL processes, hands-on live product demos
• Minimum 10yrs experience in Airline IT product presales or product marketing.
• Proven skills in using data to drive solution decisions.
• Ability to set and manage priorities judiciously.
• Effective communication skills towards customers, executive stakeholders, and teams.
• Motivated self-starter with the ability to learn and adapt.
• Experienced in project management, stakeholder coordination & senior management reporting.

As Senior Specialist, Global Insights & Research you will be responsible for driving market research and competitive intelligence projects in specific markets or customer segments, identifying key strengths and weaknesses of existing or potential competitors, and opportunities for Amadeus.

You will play a key role in setting up and maintaining the research methodology and processes to identify trends and insights in the market that bring the customer’s and the market’s voice to the decision-making process and provide decision-makers across TU with the information they need to make informed decisions.

Responsibilities:

Insights & Research strategy

• Lead the development and execution of consistent research and insights processes within Travel Unit
• Build a network of insights sources, both internally and externally, that provide high-quality insights in a cost-effective manner and within an acceptable timeframe
• Conduct primary and secondary research, analyzing and synthesizing information and data
• Define and implement processes for evaluating and executing research requests from teams across TU
• Drives integrated performance reporting and customer engagement analytics leveraging innovative tools and channels.

Market competitive intelligence

• Develop a deep understanding of Amadeus' product portfolio and competitor landscape across TU
• For strategic target markets, identify and analyze data sources (qualitative and quantitative), such as market research surveys, customer feedback, and sales data to gain a deep understanding of the competitive landscape and help the company to stay ahead of the competition by identifying new market opportunities and trends.
• Execute gap analysis to identify areas where the company is underperforming or excelling, compared to competitors
• Conduct interviews with internal and external sources to better understand competitors products, go-to-market strategy, and win/loss results
• Track industry trends and identify new market opportunities, as well as analyze and interpret customer data to gain insights into consumer behavior and preferences

Drive input to strategy and decision-making

• Provide actionable insights and differentiators on key competitors across the product portfolio
• Create compelling content for executive presentations
• Create and maintain competitive decks, battle cards, playbooks, SWOT, win-loss analysis
• Bring real customer & market insight one click-away from every Amadeus employee

About ideal candidate

• Bachelors or a Masters degree in Marketing, competitive Intelligence, industry intelligence, strategy or business development.
• Proven 8 years work experience in Market/Customer Insights, Marketing Intelligence or Competitive Intelligence
• Experienced leader with a track record of leading insights teams and a deep understanding of market research techniques.
• Experience and deep knowledge of the global Travel Technology industry
• Strong customer centric background.
• Proactive, and able to provide evidence of, discovering new trends and key insights to support future business decisions.
• An ability to simplify complex research into meaningful actionable insights
• Excellent communicating and influencing skills, with the ability to inspire, collaborate and influence.
• Able to build long-lasting professional relationships with leading teams
• Experience in matrix organizations
• Able to manage multiple projects and tasks simultaneously, meet tight deadlines, prioritize workload and achieve effective results even in an ambiguous environment
• Highly adaptable and capable of evolving a plan based on new factors/findings
• Effective decision-making with limited information or direction
• Demonstrates active listening, giving constructive feedback, great verbal and nonverbal communication, respect to other’s people opinions

Main responsibitlies:

• Act as a reference for colleagues with less experience and supports junior team members.
• Influence decisions related to own activity, anticipating dependencies and consequences in complex scenarios
• Contribute to transversal projects by proposing improvements to processes and is accountable for own and team commitments.
• Assess requirements - Build, maintain and share the functional knowledge of our processes, services and usage of end user products.
• Analyze business requirements submitted by Product Management.
• Consolidate and articulate business needs into new product concepts or upgrades
• Size specification and validation work.
• Support stakeholders in doing sufficient analysis to ensure requirements are ready to be worked on Carry out functional design
• Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders.
• Interface with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility. Overview validation
• Contribute to the implementation of the test strategy, and review test plan, to ensure compliance of the delivered functionality and system integrity
• Ensure traceability of tests with specifications
• Ensure production integrity by investigating, validating and prioritizing reported incidents. Manage relations with key stakeholders
• Interface and communicate with Product Management, Project management, Amadeus Customer Services, Implementation, Migration and Development teams.
• Interface with the customer during requirements understanding, functional specification, testing and implementation phases. Contribute to product promotion
• Support the product features definition (scoping) and contribute to RFP/RFI for the product.
• Share content for product documentation, sales tools and collateral.
• Give presentations, demos and familiarization sessions to customers and customer-facing teams
• Participate to the preparation of key events, guaranteeing the success of product launch and follow up. Participate to team events
• Support team stakeholders by participating to team ceremonies: Agile forums, Team meetings, Solutionassessments.

About ideal candidate:

• Has relevant working experience and advanced and specialized technical/functional knowledge in own discipline, with knowledge in GDS products.
• Able to work independently within plan dictated by manager, with some guidance on most complex situations.

Job Description

Common accountabilities:

- Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists. ​

- Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.​

- Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.

Specific accountabilities:

Engagement management:
* Plan and manage all solution-oriented activities of IT bid projects including additional services
* Be the prime Amadeus point of contact for the customer on functional and technical matters
* Lead amadeus functional and technical SMEs interacting with the customer
* Ensure optimised use of customer and Amadeus ressources during the engagement phases (familiarisation, gaps indentification, gaps description, scope optimisation...)
* Coordinate the joint elaboration of the solution design
* Identify and manage all potential competitive threats and risk associated with the solution
* Ensure effective handover of IT sales projects to project implementation teams

RFP/RFI engagements and unsolicited proposals:
* Set up high-level project timelines for the RFP answer. Identify & secure resource requirements from relevant groups (PMs/Dev/ADP) and coordinate all components/inputs to the answer
* Produce solution-related documentation for IT customer proposals

* Produce solution-related documentation for IT customer proposals & prepare the response document for submission

*Lead all T2RL bids with all processes complied as per T2RL portal requirements.

Scope definition and approval process
* Support Technical Scoping workshops in identifying and referencing all interfaces to be developped. Interaction with Amadeus and customer senior management required
* Coordinate different functional streams on the customer side with Amadeus PM and Product Definition teams in order to ensure end to end solution consistency
* Minimize functional and technical gaps throughout the sales engagement
* Coordinate the approval process ensuring sign off of customer and Amadeus groups

Sales support during Commercial and Contractual discussions
* Ensure alignment between the proposed solution with the commercials
* Support Sales in contract negotiations for solution-related issues and review solution-related contract schedules

Portfolio evolution
* Feed market & customer solutions requirements to Product Management for product qualification (private or community product, itemised product ot included in baseline)
* Whenever possible, analyse solution offerings of competitors and inform Product Management and IT Marketing accordingly

About ideal candidate

• Master degree in computer science, or MBA
• Proven experience and passion for pre-sales, experience on RFP/RFI process, T2RL processes, hands-on live product demos
• Minimum 10yrs experience in Airline IT product presales or product marketing.
• Proven skills in using data to drive solution decisions.
• Ability to set and manage priorities judiciously.
• Effective communication skills towards customers, executive stakeholders, and teams.
• Motivated self-starter with the ability to learn and adapt.
• Experienced in project management, stakeholder coordination & senior management reporting.

Responsible for assessing both from a financial and from a business perspective the commercial impact of regional and global TCH deals originating in APAC across all segments.. Including: active support to negotiations, business assessment, pricing, financial modeling, proposal approval, submission to Investment Committee and post – mortem analysis and corrective actions.

The geographical scope of the responsibility is APAC, and includes the evaluation of commercial negotiations and the ad-hoc support to Senior Management in TCH APAC.

Job Description

Global and Regional Business cases with APAC HQ

Scope: In the scope of TCH, the candidate would be responsible for the evaluation, modeling, and assistance in Investment Committee submission of commercial business cases, including among others:

1. Global distribution
2. Regional distribution

Main responsibilities include:

• Actively participate in all TCH global and regional distrubtion negotiations in the region, providing support to the sales organisations while ensuring that Amadeus business risks are identified and mitigated.

• Achieve expert understanding on highly complicated deals

• Financial modeling (from a customer perspective and from the Amadeus perspective) + Provide supporting analysis to the sales teams in a timely manner in both IT and Distribution (Yield / value added Proposition + Savings + etc..)

• Pricing policies

• Opportunity and risk assessment (legal, financial, commercial, etc…)

• Prepare financial inputs for presentations and other documentation for both management review and presentation to customer

• Supervision and coordination of the approval process

• Participate in submission process to Investment Committee, contribute to documentation, defend the project in the Investment Committee preparatory meeting and work closely with sponsor (Director level or above) to prepare the final InvComm session

• Review financial sections of draft contracts, ensuring the involvement of other Finance departments as required

• Post-mortem analysis and identification of corrective actions

• As GDS industry gains in complexity, be responsible of taking into account all the relevant drivers in each deal so that the way to valuate Segment deals is as accurate as possible as industry evolves. (Private Channels, Wholesale, Opt-in/Opt-outs, EOS, Group Bkgs, Non Fully owned ACO agreements)

Be point of contact with ComOps for any special project ongoing in the segment
• Involve other depts., or teams at a Senior Level (Controlling, Billing, Airline Content Sourcing, R&D, Customer Solutions, Commercial Operations, Accounting, Treasury…) in a deal when their expertise and knowledge is important for the outcome of the deal and important for the impact on Amadeus financials. As well as keeping these teams informed of the evolution of the deal. Escalating to Top Management when risk is detected in a particular deal.

•In all cases, close coordination with Account Management and other Finance departments is required.
•Enable proper decision making by providing an unbiased and independent overall assessment of deal attractiveness, including financial and other aspects, and covering all deal sizes from small to strategic, and all levels of complexity

Objectives:
1. To support the sale process, facilitating the approval from Top Management
2. To maximize the return of each negotiation
3. To reduce associated risks
4. To outperform corporate LTP/ Budge

INCA Champion - Asia Pacific

Scope: The candidate would be responsible for INCA training, policy compliance, process improvement in APAC. Whilst not technically responsible for the tool, would be the bridge been INCA tool users and central product owners.

Main responsibilities include:
• Facilitate knowledge sharing and new feature training sessions bi monthly

• Ensure compliance with global policy and drive best practice tool use (both finance and commercial teams)

• Regional operational champion, respond to ad hoc questions from finance and commercial teams on tool use and follow up on technical issued with central product owners, where required issue guidance on temporary work arounds.

Objectives:
1. To support the users of INCA tool in APAC
2. To ensure compliance with policy and drive best practice.

MNA APAC HQ forecasting

Scope: Ensure knowledge of impact of APAC global and regional distribution deals is feed into APAC region forecast process. Work closely with APAC TCH Segment controllers to facilitate flow of information in respect of new and renegotiated deals.

Objectives:
1. To ensure flow of information to maximize accuracy of forecasts.

About ideal candidate:

• Degree in Economics/ Engineering/ Business or numerate degree. MBA or post graduate studies considered a plus.
• 7-10 years experience in business consulting or commercial / financial role in a multinational with Financial / project valuation knowledge.
• Has a good business understanding, Travel or GDS industry knowledge, IT / IT Outsourcing industry knowledge will be an added advantage

Specific accountabilities:
Sales Planning
* Develop the sales and renewal strategy for geographic sub-region in line with BU LTP, working in close collaboration with Account Management and Markets teams.
* Review and contribute to the regional pipeline and prioritisation of opportunities in line with LTP.
* Review product and solution mix in line with opportunities in the region and recommendations to the organisation.

Sales Engagement Strategy
* Qualify opportunities raised by account management in terms of solution fit and revenue potential.
* Develop and take ownership of the sales strategy, the relationship mapping and the planning for each engagement, with support of account management.

Bid Management
* Lead large to extra large deals. Take full ownership of bid management process from start of the engagement to contract signature.
* Is responsible for the definition, structuring and analysis of the commercial framework.
* May be supported by Sales Manager on the more complex deal in order to concentrate on bring leadership and strategic thinking to the bid.

Contract Negotiations
* Manage the contracting plan and lead the entire negotiation process from drafting to contract signature.
* Prime entry point for customer negotiation team.
* Structure the negotiation framework in line with BU objectives and legal criteria.
* Coordinate internal contract negotiation team.

Post contract
* Hand over contract to Account Manager and Program Manager.
* Provide clarifications and support resolutions of commercial issues to the rest of the BU organisation.
* Share objectives of the execution of the Customer implementation in line with business case.

About ideal candidate:

• University degree in Economics, Engineering, Business or related discipline or equivalent work experience, preferably an MBA
• Proven record of on target Sales, IT, Management, Finance, IT and in complex, high-value sales
• Has the ability to 'think-outside-the-box' and is able to liaise with all internal stakeholders (including top management).
• Excellent understanding of the airline business and GDS industry, Complex IT projects