Total 83 support analyst job vacancies in Singapore

Job Description

An SAP Business Analyst specializes in understanding and interpreting SAP transactions and how they relate to business processes.

This role involves deep expertise in SAP modules relevant to the business, such as finance (FI), sales and distribution (SD), or materials management (MM).

The SAP Business Analyst acts as a bridge between IT and business teams, translating complex SAP data and transactions into business terms.

EA Number: 11C4879

About the role:

• To coordinate between Application Teams in setting Monitoring system developing for Application enhancements.
• To Develop Monitoring Application
• To support Application running on OpenShift Environment
• To Enhancements bug fixes existing application running in Java, Python and Shell scripts

Your background:

• Knowledge in Java programming
• Knowledge on Python scripts
• Knowledge in Java, ELK stack & Grafana
• Knowledge In Angular , Tapestry
• Knowledge in JBoss, MariaDB, Filebeat & Metricbeat
• Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms​ (optional)
• Expertise / working/ practical knowledge of containerization platforms – particularly OpenShift (Optional)
• Team player to work with multiple teams and teammates​
• 5 Years minimum professional experience and 2 Years minimum relevant experience
• Willing to work in shifts and in weekends​

EA License: R1873481

Company EA License: 11C4879

Job Description

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Requriements

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

7.Knowledge of Airline Domain.

8. Knowledge in Splunk & Datadog

EA Number: 11C4879

Job description

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.

• The broad area of your role covers the following:

• Liaise extensively with external, internal clients and vendors;

• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;

• Successfully translate users requirements into use cases, technical solutions;

• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;

• Good to have - Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc

• Engage customers to explain the rationale of architectures selection, or other technical issues;

• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;

• Prepare system training programs and conduct training to the customers;

• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers required outcome;

• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;

• Perform test briefing to the stakeholders and support UAT.

• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;

• Conduct change impact analysis on customers requests in a change management lifecycle;

• Work with local and off-shore teams to deliver projects on the technical aspects;

• Prepare solutions and proposal for pre-sales activities;

Requirements

• Must have experience working in banking domin;

• Degree in Computer Science and Engineering;

• Minimum 2 years onwards of relevant experience as a Business Analyst and tester, Good to have in Java environment

• Strong analytical skills and possess stamina in following up on issues reported till its resolution;

• Experience in issues/problems and change management processes;

• Ability in analysing system backend logs and performing data mapping and categorisation;

• Able to perform functional and backend testing activities and ensure traceability to requirements;

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;

• Development skillset Java environment, well verse in Jira and SQL is an added advantage;

• Able to work under stringent timeline and exhibit commitment to project completion;

• Strong customer-service orientation and good presentation skills;

• A Good Team Player.

Must well verse in SQL, Linux, System Analysis and UAT testing. Knowledge in Java is an added advantage.

EA Number: 11C4879

Responsibilities:

• Develop and support middle-to-back-office capabilities for private market processes, including deal execution, transaction booking (e.g., capital calls, cash distributions, invoices), and valuations.
• Develop, implement, and manage Objectives and Key Results (OKRs) for the product team to ensure alignment with company goals, drive focus, and measure progress. Regularly review and adjust OKRs to reflect changing priorities and ensure successful achievement of key product milestones.
• Lead discovery sessions with stakeholders to understand business needs, challenges, and opportunities. Facilitate workshops and brainstorming sessions to gather detailed requirements and insights. Translate findings into actionable user stories.
• Lead discussions, analyze and conceptualize IT solutions that meet business needs. Validate solutions with engineering and architecture teams.
• Conduct data analysis to identify patterns and develop models to support business processes.
• Present IT solutions to business and IT stakeholders, explaining how they address business needs, challenges and opportunities.
• Prioritize features based on business goals and technical feasibility.
• Support the project team during execution. Re-engage business SMEs to revise requirements or accept alternative solutions as needed.
• Define test strategy, execute test cases, and provide clarifications during testing phases.
• Prepare training plans and user manuals, conduct user training, and support system adoption.
• Collaborate across Front, Middle, and Back Office, the extended Technology team, and industry partners.
• Lead Agile practices and coordinate scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and reviews.
• Monitor and report on project progress, risks, and issues to senior management and stakeholders.
• Ensure project delivery remains on track and take corrective actions to address any deviations.

Your skillset/requirement:

• Possess a degree in Finance, Information Technology, Computer Science, or a related field.
• Minimum 8 to 10 years of experience in technology business analysis or software development, with a focus on investment/banking applications.
• Experience overseeing complex IT projects, including system integrations and data migrations.
• Excellent interpersonal and communication skills, with strong ability to manage teams and senior business stakeholders.
• Strong analytical, critical thinking, and problem-solving skills.
• Team player with a growth mindset and the ability to work independently.
• Proven excellence in documenting BRD, FSD, use cases in Gherkin format, visual modeling, and business processes.
• High expertise in ETL processes, SQL, and APIs.
• Experience in data analysis, pattern recognition, and model development.
• Experience in Product Management and Agile Methodology, with a strong delivery focus.
• Good understanding of the investment business domain.
• Knowledge of financial applications, workflows, UI/UX, database design, and software engineering best practices.

EA License: R1873481

Company EA License: 11C4879

Job Description

• Performs System Integration Testing, User Acceptance Testing and Regression Testing of the application.
• Generate and share daily execution reports using Jira.
• Involve in daily stand-up meetings.
• Coordinate with team members and other teams for day-to-day work.
• Do email support for different application issues under the team.
• Experience in banking processes particularly on Account Opening System that covers KYC, and Customer Maintenance services.

EA Number: 11C4879

Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

Job Description

Domain

• Retail Consumer banking operations & contact centre
• Retail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.
• Knowledge of Best Practices & Service Excellence in Technology & Operation Management.

Pre-Project Capability Assessment & Transformation Planning

• Perform “As-Is” Capability Assessment, Analyse, Define and document the “To-Be” operational capabilities in line with the strategic direction
• Identify and document the opportunity for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights

Requirements Analysis & Elicitation

• Collaborate with BU Specialists to elicit and review business requirements
• Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment
• Responsible to analyse and define detailed functional and non-functional requirements based on business requirements
• Identify value based & outcome driven requirements and manage risks through prioritization
• Write business functional release notes and contribute to deployment plan

Team Collaboration

• Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
• Work with Test Manager to translate business requirements into test scenarios
• Facilitate / provide "Train the Trainer" on application enhancements
• Maintain up to date knowledge base related to application features and processes (subject matter expertise)

Testing & Scope Management

• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request.

Technical Skills & Experience

• Strong business domain knowledge in retail banking
• Bachelor’s degree in engineering/ business/ finance or equivalent
• Minimum 10 years of relevant banking and/or consulting experience
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Having experience in Digital Servicing Transformation, Customer Journey Mapping, Value Stream Mapping, working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.

EA Number: 11C4879

Job Description

Responsibilities:

• Conduct capability assessments and plan operational transformations aligned with strategy.
• Analyze and document "As-Is" and "To-Be" processes, focusing on digital servicing, productivity, and data insights.
• Collaborate with business units to gather and define functional/non-functional requirements.
• Transition requirements to technical teams, supporting system analysis, testing, and user training.
• Address test findings, manage project changes, and ensure accurate documentation.

Requirements:

• Bachelor’s degree in engineering, business, or finance.
• 10+ years of experience in banking or consulting, with expertise in retail banking operations and products (e.g., CASA, Loans, Wealth).
• Strong skills in process design, problem-solving, and quantitative analysis.
• Proficiency in Lean/Agile practices, customer journey mapping, and digital transformation is a plus.
• Effective communicator with experience in change management and project fundamentals.

Domain Knowledge:

• Retail banking operations, contact centers, and service excellence.
• Familiarity with scalable and cost-effective technology and operational solutions.

EA License number: 11C4879

Job Description

Responsibilities :

• Hands on Experience on Design , Development Deployment of IBM FileNet 5.x applications
• Hands on Experience on debugging of IBM Case Manager 5.x Applications issues
• Good in Java/J2EE, Spring and JSP
• Hands on Experience on task/workflow design deployment
• RDBMS DB2/ MS SQL Server
• Hands on experience on Configuring Workflow, Queues, Rosters, Document Class and Document Class Security
• Good in troubleshooting and handling Production issues.

Requirements

• Knowledge to stop/start FileNet services
• knowledge of IBM Case Manager 5.x, ICN, Java API & CPE
• Experience on Design & Deployment of Application using IBM Case Manager 5.x
• Application Servers Weblogic / WebSphere 7 & above
• Understanding of Java/J2EE, Spring and JSP
• Hands on Experience on task/workflow Application deployment
• Good in troubleshooting and handling Production issues
• Hands on Experience on high availability environment
• RDBMS DB2/ MS SQL Server
• Good Analytical and logical skills
• Good in troubleshooting and handling Production issues
• Good communication skills.

EA Number: 11C4879

Job Description

IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

• Proficiency in troubleshooting Windows operating systems.
• Familiarity with Active Directory, Microsoft 365 & MS office products.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).
• Any Windows Server knowledge will be added advantage.

Education
• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience
• Minimum 3 years in an IT support or helpdesk environment preferred.

EA Number: 11C4879

• An SAP Business Analyst specializes in understanding and interpreting SAP transactions and how they relate to business processes.
• This role involves deep expertise in SAP modules relevant to the business, such as finance (FI), sales and distribution (SD), or materials management (MM).
• The SAP Business Analyst acts as a bridge between IT and business teams, translating complex SAP data and transactions into business terms

Job Description

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

Shift Timings

1. Morning shift 6am to 3pm
   General shift 9am to 6pm.
   Afternoon shift 2pm to 11pm
   Night shift 10pm to 7am.
   
2. Need to support including night shift, weekends and public holidays

EA Number: 11C4879

• Ensure consistency of functional and non-functional needs, and challenge business requirements.
• Design the functional solution / prepare user stories (or equivalent documents).
• Write the acceptance criteria (following BDD approach).
• Synchronize with others applications BAs for interface design and specification.
• Explain to Development team the requirements / user stories.
• Make sure user stories / sub-tasks progress and status is up to date (related to BA’s activities).
• Prepare list of test scenarios (functional, integration), test data preparation.
• Execute functional testing / user stories testing and integration testing to check that developments are compliant with the needs, contributes to E2E / UAT testing.
• Demo preparation (functional part).
• Preparation of functional documentation for application.
• Support during INT / E2E / UAT.

Delivery Management (Scrum Master) & Project Management:

• Accountability of the team’s work delivery.
• Manage and coordinate daily team activities, organize & facilitate team meetings.
• Manage and organize Backlog (JIRA), making sure all tickets well structured, all required information present, all sub-tasks listed, sprint scope defined, status of ticket / sub-tasks is up-to date, etc.
• Team capacity management and project planning.
• Risks & issues management.
• Project cost estimation and controlling.
• Skills management together with Team Head.

Trade Finance functional referent:

Experience with Finastra Trade Innovation Plus (TI+) solution or equivalent.

• Serve as the primary point of contact for all TI+ related inquiries, providing expert guidance to within the team, and towards other stakeholders (Business and Management actors).
• Identify opportunities for improvements on TI+ implementation and customization strategies, as per best practices established by the vendor.
• Conduct training sessions and workshops for other team members and project contributors, enhancing their understanding of the product and its functionalities.
• Oversee and contribute to the rollout of major upgrades and releases of TI+.
• Coordinate with Finastra support team to review CACIB cases raised for defects and enhancement requests.

Job Description:
We are seeking a motivated and detail-oriented Junior Production Support Engineer with a foundational understanding of Unix and Java. The ideal candidate will be responsible for monitoring, maintaining, and troubleshooting production systems, ensuring minimal downtime and swift issue resolution. This role requires a willingness to work on a rotating shift schedule, including night shifts, to provide round-the-clock support.

Key Responsibilities:

• Monitor and support production systems to ensure stability, availability, and reliability.
• Troubleshoot and resolve basic issues in Unix environments and Java-based applications.
• Escalate complex problems to senior support or development teams when necessary.
• Collaborate with team members to execute routine maintenance tasks and deployments.
• Document issues, troubleshooting steps, and solutions for future reference.
• Follow established protocols and standards for incident response and resolution.

Requirements:

• 1-2 years of experience in a production support role.
• Basic knowledge of Unix/Linux commands and scripting.
• Foundational understanding of Java for troubleshooting application-related issues.
• Strong problem-solving skills and attention to detail.
• Willingness to work in rotating shifts, including nights and weekends.

Preferred Qualifications:

• Prior experience with monitoring tools and ticketing systems.
• Ability to adapt to a dynamic production environment.

EA License Number : 11C4879

Responsibilities

• Client Consultation: Partner with clients to develop functional and digital banking solutions.
• Requirement Gathering: Collect, analyze, and translate business requirements into functional specifications or user stories.
• Process Improvement: Assess business processes and propose solutions to optimize efficiency and performance.
• Workshop Facilitation: Lead functional workshops to achieve design outcomes.
• Journey Design: Map customer journeys and operational processes for end-to-end banking functions.
• Product Backlog Management: Support product owner in maintaining a well-organized backlog.
• Cross-functional Collaboration: Work with development, testing, and deployment teams, managing dependencies.
• SDLC Advisory: Provide guidance on systems development lifecycle (SDLC) activities.
• Testing & Documentation: Create test cases, review results, and document project deliverables.

Qualifications

• Education: Bachelor’s degree or equivalent.
• Experience: 5+ years in banking business analysis; strong knowledge in Core Banking, payments, billing, and general ledgers.
• Methodologies: Skilled in Agile/Waterfall; ITIL, Scrum experience is advantageous.
• Skills: Strong analytical and project management skills, clear communication abilities.
• Languages: Proficiency in both Chinese and English, essential for collaborating with offshore teams.

EA License Number : 11C4879

About the role and your skillset:

• Possess a degree in Computer Science/Information Technology or related fields.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Able to handle data issue management.
• Proficient in Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Provide documentation support in technical/functional specifications.
• Possess investment data domain knowledge.
• Good problem solving and logical thinking.

EA License Number : 11C4879

• Participate in the testing, implementation and change control procedures of new releases for the local systems and core images. Basic knowledge of computing and networking is needed.
• Responsible for local system administration, local system support and infrastructure support.
• Provide desktop and user support for both front and back-office users, responsible for managing the software/hardware, infrastructure servers and video teleconferencing related requests and matters.
• Set up, operate, and maintain local systems/equipment through keeping them in good condition and monitoring consoles and peripheral equipment for malfunctions and error conditions.
• Running all application processing, installation, and configuration according to the operating instructions provided.
• Ensure management is made aware of any situations, both actual and potential that might adversely impact the safety, integrity, and quality of the local systems.
• Initiate recovery or restart procedures required as a result of unforeseen occurrences or interruptions, including:
• Accurate logging and ascertaining the nature of the problem to determine the level of support required.
• Ensuring the required support is gained promptly and given a high level of assistance to ensure a speedy resolution.
• Ensuring line management is aware of any production problem as they occur.
• Provide professional and courteous support to the users, answering questions, assist in the investigation of hardware and applications issues and get the problem resolved in a timely manner.
• Provide support in preparation of the regular BCP drills.
• Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding on the bank’s desktop technology strategies meeting the departmental objectives.
• Answer support calls and emails, and then raise ticket(s) on the incident management system in a timely and effective manner to ensure a timely resolution. Also, perform closure of logs including following up with all affected departments and their associated users to ensure that problems are solved, and the level of service did meet their expectation.
• Responsible to raise incident tickets on ServiceNow for any issues requested by users. Ensure tickets are being handle and resolve in an effective and timely manner; including following up with all affected departments and their associated users to ensure problems are resolved and the level of service did meet the customer expectation.
• Ensure processes and procedures are in place and documented properly for regional support purposes. Good knowledge of computing and written skill is required.

About the role and your skillset:

• Programming language/framework: Java, Spring MVC, MySQL.
• Hands-on experience in Linux & Shell.
• Hands-on experience in SQL.
• Hands-on experience in AWS services.
• Experience in using ITSM tools.
• Experience in Release Management activities.
• Knowledge of Airline Domain.
• Knowledge in Splunk & Datadog

EA License Number : 11C4879

Job Description

ROLES & RESPONSIBILITIES:
- Perform monitoring activities using tools provided as well as reviews of transactions flagged out
- Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
- Handle ad hoc duties as required

REQUIREMENTS:
- Minimum 1 year of experience working in an administrative role
- Minimum education level: N levels subject to working experience
- Fast learner and good team player
- Demonstrates good communication skills and comfortable to work in a fast-paced environment
- Working/shift hours are 10am-10pm, 4 days a week
- Able to work rotating shift hours including weekends and public holidays.

EA Number: 11C4879

Job Description

• 5 to 8 years of experience in functional analysis in area of Private Banking, Wealth Management;
• Knowledge and experience of banking business and its operations is a big plus

Education/ Qualifications

• Strongly familiar with Avaloq Core Platform ; Avaloq certification is a plus
• Proven ability to work with stakeholders at all levels of seniority and effectively engage in discussions with senior management. In particular, demonstrated capability to collaborate with Legal, Compliance and Information Security teams (a good understanding of regulatory requirements is needed)
• Expertise in conceptual modelling, ability to see the big picture and envision possible solutions and clear ability to provide concise, precise and managerial answers to a wide array of business related topics
• Excellent analytical skills, attention to detail and ability to independently develop and manage complex models. Very good command of MS Office suite is a must
• Experience in project management and knowledge about the entire application development life cycle (planning, budget, approval, sourcing, monitoring and implementation) will be a plus
• Highly flexible and adaptable to manage a multi-faceted role with changing priorities and tasks that are complex, unpredictable and time-sensitive. Very hands-on and with a to-do attitude
• Ability to identify risks, resolve conflicts and plan tasks
• A team player who continually collaborates and shares information
• Demonstrated ability to work under pressure and meet deadlines
• Knowledge of methodologies in applications development (e.g. Agile, waterfall)
• Experience in JIRA, Confluence and HP ALM will be a plus
• Degree in Business Administration, Economics, Engineering, Computing or similar. Master recommended
• English proficiency required.

EA Number: 11C4879

Job Description

Technical Support:

• Assist with Java application development and troubleshooting.
• Write and optimize SQL queries for reporting and data analysis.
• Support users with technical issues and work on improving system performance.

Functional Support:

• Understand business needs and translate them into technical requirements.
• Work with users and developers to improve processes and functionality.
• Test and ensure new features meet business needs.

Problem Solving:

• Identify and fix technical issues related to Java applications and SQL databases.
• Help analyze operational problems and suggest improvements.

Teamwork:

• Work closely with both technical teams and business users to ensure smooth communication.
• Contribute to system improvements and process automation.

Skills and Requirements:

• Knowledge of Java and Cobol Mainframe programming
• Experience with SQL databases and query writing.
• Good problem-solving skills and attention to detail.
• Strong communication skills to work with both technical and non-technical teams.
• A team player who is eager to learn and grow.

Optional 'Good to Have' Skills:

• Experience with Enterprise Java-related backend frameworks (e.g., Spring, Hibernate, JPA).
• Experience with frontend UI development, particularly with React and Typescript.
• Experience with Microsoft Excel VBA and Excel Macros.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.
• 3-4 years of experience working with Java, Cobol and SQL.
• Experience in technical support or a similar role is a plus.
• 2+ years of experience in operational support, including incident management, monitoring, and resolution.

EA Number: 11C4879

• Strong understanding of Cobol programming language and its syntax
• Experience working in a mainframe environment, including knowledge of JCL, TSO, and ISPF
• Familiarity with mainframe operating systems (e.g., z/OS) and hardware components
• Experience with debugging tools and techniques for Cobol applications
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skill

Job Description

Responsibilities:

• Collaborate with healthcare providers, clinical staff, and IT teams to gather, document, and analyze requirements for the EpicCare Ambulatory EMR system.
• Work closely with the Epic implementation team to ensure the successful deployment, configuration, and optimization of the EpicCare Ambulatory EMR system.
• Analyze existing clinical workflows and processes, and recommend modifications to improve efficiency and patient care within the Epic system.
• Assist in configuring and customizing the EpicCare Ambulatory EMR modules to meet the specific needs of healthcare practices, ensuring alignment with clinical and business objectives.
• Develop and execute test plans, scripts, and scenarios to validate system functionality, data integrity, and workflow alignment. Identify and resolve any issues or discrepancies.
• Provide training and ongoing support to end-users, ensuring they are proficient in using the EpicCare Ambulatory EMR system. Develop training materials and documentation as needed.
• Analyze clinical and operational data within the Epic system to generate reports and dashboards that support decision-making and continuous improvement initiatives.
• Act as a liaison between clinical staff, IT teams, and management, ensuring clear communication and understanding of project requirements, timelines, and outcomes.
• Ensure that all EpicCare Ambulatory EMR implementations adhere to relevant healthcare regulations, data privacy standards (such as HIPAA), and organizational security policies.
• Stay up-to-date with the latest developments in EpicCare Ambulatory EMR and healthcare IT, recommending system enhancements and process improvements to optimize clinical and operational performance.

Requirements:

• Bachelor’s degree in Healthcare Administration, Information Technology, Business Administration, or a related field.
• 3+ years of experience as a Business Analyst, with a focus on EpicCare Ambulatory EMR systems.
• Proficient in EpicCare Ambulatory EMR, with hands-on experience in system implementation, configuration, and support.
• Epic certification in EpicCare Ambulatory or other relevant Epic modules is preferred.
• Strong understanding of clinical workflows, healthcare operations, and the ability to align EMR systems with clinical needs.
• Familiarity with healthcare IT systems, data analysis tools, and experience with software development lifecycle (SDLC) methodologies.
• Excellent problem-solving skills with the ability to analyze complex healthcare processes and systems, providing innovative solutions.
• Strong verbal and written communication skills, with the ability to interact effectively with clinical and technical stakeholders.
• Experience in project management or the ability to manage multiple tasks and projects simultaneously within a healthcare environment.
• Ability to work collaboratively in a team environment and build strong relationships with clinical staff and other stakeholders.
• High level of accuracy and attention to detail in all aspects of work, particularly in system configuration and data analysis.
• Ability to quickly learn new technologies and adapt to changing healthcare environments and regulations.

EA Number: 11C4879

About the role:

• Engage with stakeholders across the bank as needed, addressing inquiries and concerns promptly and effectively. Build and maintain strong relationships with key stakeholders, fostering a collaborative environment. Ensure close coordination with upstream and downstream stakeholders for any internal and external dependencies.
• Manage scorecards, tracking mechanisms, and cadence across Data Platform and Transformation Group initiatives.
• Develop and prepare high-quality executive-level presentations and reports. Translate complex information into clear, concise, and visually appealing presentations, ensuring consistency and alignment with organizational goals and messaging.
• Ensure timely follow-up of action items, identification and resolution of risks and issues. Schedule, coordinate, and manage senior stakeholder governance meetings, ensuring timely distribution of meeting agendas, minutes, and relevant documentation. Publish minutes and track and follow up on action items, ensuring accountability and completion.
• Manage various programs and projects from initiation to completion. Develop and maintain detailed project plans, timelines, and budgets. Monitor and report on project progress, identifying and mitigating risks as needed.
• Support PMO Lead and Platform COO in preparation of regular and ad-hoc briefings, decks, and white papers for the CAO, CDO, Group CIO, GMC, and Group CEO, as well as other Data governance forums and other senior stakeholders as needed.
• Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness

Requirement:

• Self-starter with 3-5 years’ business experience in financial services industry, preferably in banking. Experience in a management consulting firm will be an advantage.
• Strong track record of project management skill with several years running projects and initiatives in large corporations or financial services firm and a fast-paced environment with a lean team
• Graduate / Post-graduate degree preferably in a science or finance related discipline
• Ability to attend to details while keeping the big picture goals in mind, manage multiple tasks simultaneously and within the tight deadlines.
• Excellent written communication and presentation skills, Proficiency in PowerPoint & Excel with an ability to support in producing top-management ready decks under tight deadlines.
• Trusted agent acts with Integrity.
• Systematic, tenacious and persistent in following up with multiple parties including senior stakeholders – to achieve project and program goals.
• High level of attention to detail and accuracy, particularly in preparing executive-level presentations and reports.
• Analytical, solution oriented with strong continuous improvement mindset.
• An understanding of current trends in Data, Data technology and AI/ML is a plus

EA License Number : 11C4879