Total 9 job vacancies by Carousell Group

This role will work with Founders and Chief of Staff on strategic projects and operationalising them.

We are looking for a talented and mission-centric intern or gap-year graduate to join a high performing team in the Founders’ Office. As the company grows, we must scale the mechanisms and processes to exponentially augment the influence of the CEO. The Founders’ office owns the operating systems of the company, stakeholder alignment and special projects. You will have a front row seat to the most important decisions in Carousell Group, working closely with the CEO and leadership team, and partnering the Strategy and Finance teams in driving strategy and execution.

You will be involved in: 

• Translating the company’s strategy into execution plans
  • Understanding the core metrics that drive the business, with business and data teams
  • Goal setting with data team, to instrument, monitor and understand the business trends
  • Running regular operational rituals to track progress against those goals, analyse the trends with business teams, reporting to the Founders’ Office and ensuring accountability from business teams
  • Engaging working-level colleagues through firesides, office floor walks
• Ensuring the company vision, strategy and values are reinforced for alignment with the various teams within the company as well as the Carousell board and our stable of investors.
  • Developing internal and external comms and presentations, such as for Townhalls, Internal
  • Emails, LinkedIn posts for employer branding, and Investor Updates

• Monitoring performance and drive progress on the CEO’s top priorities

• Participate and support mergers and acquisitions, including business analysis and development of joint business plans
• Forge and maintain partnerships strategic to the company, with external businesses and Government stakeholders

The Trade-In promoter will be responsible for promoting and facilitating smartphone trade-ins at key events. This role involves direct customer engagement, facilitating smooth trade-in transactions, and ensuring promotional materials are visible and effective. 

Key Responsibilities:

Trade-In Process Support:

• Assist store teams with conducting diagnostics tests for customer trade-ins.
• Facilitate smooth interactions between customers and staff during the trade-in process.

Customer Engagement & Education:

• Actively approach and engage with visitors to educate them on the trade-in offers and process.
• Highlight the benefits of the trade-in program and encourage participation.
• Address customer inquiries and guide them step-by-step through the process.

Promotional Material Management:

• Ensure all trade-in promotional materials are prominently displayed and well-maintained.
• Distribute flyers and promotional content to attract potential customers.

About the Role 

The Brand team at Carousell is responsible for driving scaled communications and building brand affinity and love for Carousell through efficient and effective marketing across our 6 markets.

You will be responsible for making Carousell a well-loved and differentiated brand in order to make secondhand, first choice.

You will get to work collaboratively with cross-functional teams such as design, country and category marketing, PR/communications, product and external media and creative agencies.

If you're looking to drive scale, solve problems with creative solutions and you’re not afraid to get your hands dirty with going deep into culture, social platforms, experimentation and data, this is the adventure for you!

Roles & Responsibilities

Based in our APAC regional headquarters in Singapore, you will lead the Centre of Excellence (COE) brand team. You will also play a consultant to category marketing who report into business leaders and hold P&L responsibilities. You will report to the Head of Marketing who will be responsible for training and career progression.

1/ Brand strategy and management

• Lead the crafting of the narrative about Carousell as it evolves from a classifieds to Recommerce business. This includes (i) socialising it, (ii) bringing it to life across all consumer facing touch points including product and (iii) running marketing campaigns. Your stakeholders will be the founders, senior leaders, external agencies, internal employees and consumers.

• Build brand guidelines for new features and services such as visual identity guides and tone of voice guidelines.

• Be an internal advocate for what the brand stands for - our personality, purpose, and tone of voice. Assist in ensuring that brand guidelines are adhered to and consistently applied

• Work closely with various in-house teams like local marketing, PR, performance marketing, product to bring the brand to life in all touchpoints.

2/ Campaign management and execution

• Develop and lead creative, social, and/or influencer agency partners, fostering highly productive partnerships to deliver excellent quality across strategy, campaign conceptualization to final delivery of material, planning scope of work, conducting legal checks.

• Managing budget distribution including agency contracts and negotiation.

• Inspire ideation and thinking, dissect briefs and map out creative strategies across the different marketing channels.

• Hold the best practice for integrated campaigns to drive excellence in key markets - mainly Singapore, Hong Kong, Taiwan, Philippines, Malaysia.

• Lead and manage social as a channel across Facebook, Instagram and TikTok.

3/ Measurement

• Manage analytics and reporting for your campaigns, working closely with the brand tracking agency, media agency, data and internal channels to track impact on brand perception metrics and business impact.

• Take ownership of brand tracking when it comes to conceptualisation of questionnaires, fielding, tracking and reporting to stakeholders on performance.

You will be a part of the People Team, building trusted and inclusive work environments, thereby enabling our employees to be their best every day. We are a passionate, energetic and fun-loving team who believes in partnering closely with our business to build a high performing culture and winning teams. This enables the CarouFam to achieve our mission - To inspire every person in the world to start selling & buying to make more possible for one another. 

We’re looking for a warm and energetic People Experience Associate to be part of the People Experience team to create fun, meaningful and memorable moments. This role is integral to supporting our employees and aids in fostering a proactive, mission first, high-performing culture. You will be working closely with our People Experience Specialist, org development and business partnering teammates to bring empathy, fun and insights to our workplace, creating an inclusive and conducive environment for our employees to thrive in. 

Some of the people initiatives that Carousell is known for include Carousell Essentials (our onboarding programme for new joiners), CarouAnniversary (which celebrates Carousell’s Anniversary across various teams and local offices) and Blue Sky Friday (a day set aside for teammates to prioritise their focus work), to name a few, and we’re looking for the ideal candidate to partner with the People Experience Manager to dream up more winning possibilities!

You will

• Support all aspects of internal and external events, including but not limited to: 

  • Conducting research on venues, vendors and logistics as needed, submitting RFPs to vendors; and making recommendations based on creativity, quality and cost 

  • Working closely with the IT team for set-up and tear-down of events

  • Working closely with the Creative Design team to produce event publicity collaterals 

  • Organising and coordinating logistics across key stakeholders and vendors 

  • Assisting with budget tracking and event post-mortem reviews; ensuring event participation rate is maintained at 80% 

  • Resolving issues with resourceful and creative solutioning 

• Develop strong relationships with coworkers across functions and squads to have a pulse of the company

• Support the People Experience Manager in the roll out of engagement surveys and coordination of focus groups

• Support Administrative tasks (Blue Sky Friday, Purchase Requisition, Take stock on Carousell-Branded Swags, and other misc tasks) 

We are seeking a dynamic and experienced Senior Marketing Executive to join our Carousell Luxury team. The ideal candidate will have a deep understanding of the pre-loved luxury industry, a keen eye for trends, and a proven track record of developing and executing successful marketing strategies. The candidate will work & help to market brands such as Hermes, Louis Vuitton, Chanel, Gucci, Dior & many more.

Key Responsibilities:

Media Strategy Development, Implementation and Optimization

• Develop and implement comprehensive marketing strategies to drive brand awareness, engagement, and sales.

• Lead and manage marketing campaigns across multiple channels, including digital, social media, email, event and traditional media.

• Oversee content creation and calendar, including photo shoots, videos, and written materials, ensuring they are within our brand guidelines and tone of voice

• Analyse campaign performance and generate reports to measure ROI and optimise future marketing efforts.

• Stay up-to-date with the latest marketing trends, tools, and technologies to keep the brand at the forefront of the industry.

Stakeholder Management and Communication

• Collaborate with the other teams, such as design and product teams to ensure marketing initiatives align with product launches and seasonal collections.

• Build and maintain relationships with key industry influencers, media outlets, and strategic partners.

• Work closely with internal teams not limited to merchandising, operations & centralised marketing team to ensure that deadlines are met.

We are looking to hire a Business Operations & Enablement Associate to support new hire onboarding, development/upskilling programs, rewards & recognition programs, process & tools documentation, and communications for our regional sales & marketing teams.

The role will report to the Sales Enablement Lead

You Will:

• Develop and execute engaging and informative training materials, presentations, and documentation to bolster enablement efforts. Continuously update and curate training content to uphold accuracy and relevance.

• Facilitate thorough onboarding programs for new team members, furnishing them with essential tools and knowledge for successful integration. Regularly refine onboarding procedures to enhance efficacy and streamline operations.

• Oversee the internal intranet as a centralized repository for team resources and training materials. Maintain its user-friendly interface and comprehensive functionality to serve as an indispensable resource for the team.

• Organize internal meetings and events to foster intra team brainstorming sessions, disseminate company objectives, strategies, plans and results. Work collaboratively across functions to ensure seamless event execution, encompassing logistics, agenda creation, and post-event follow-up.

• Spearhead Rewards & Recognition initiatives to inspire and incentivize internal colleagues. Collaborate cross-functionally to effectively promote these programs.

As an E-Commerce Operation Cum Dispatch Rider, you will play a key role in building our company's e-commerce operations, supporting the Operations Manager to ensure E-commerce operations are run efficiently. 

Responsibilities 

• Assist the e-commerce operations team to manage online operations:
  • Order Management 
    • Collection of Phones from doorstep,store collections
    • Support self-collection service whenever necessary
  • Product onboarding
    • Assist with stocktake and phone testing through internal software
    • Shoot and measure merchandise
    • Edit product images post photoshoots
    • Upload products online 
• Warehouse Inventory Management
• Supporting customer online enquiries
• Any other ad-hoc tasks assigned

We are looking for a Category Manager to drive our Luxury Bags business in Singapore.

This person is a data driven category specialist to drive growth for our Luxury Bags Category. This person should be attuned to the needs of our users and be able to break down and solve complex business problems.

This role will report to the Category Director. 

You Will:

• Define the Luxury Bags category strategy. Undertake research and analyse data to deeply understand our category sellers and buyers and translate the insights to plans and communication.

• Grow the category in users and transactions, and generate revenue for the business. Work with stakeholders to set performance targets and ensure we are tracking and progressing to our plans. You will be responsible for P&L of this category.

• Conduct regular detailed analysis into search, browse behaviour, conversion funnels to identify possible areas of improvement of our product,  marketing comms, operations and sales strategy

• Be involved in development of the product, marketing, sales and operations to deliver on targets. Work end to end to build up this business. 

• Partner with product team to understand users needs to ensure we deliver a great user experience and that the needs of the category are addressed in roadmaps

• Partner with Marketing team to ensure that the category value propositions are communicated to our users to achieve business objectives

• Be responsible for defining and maintaining the category catalogue 

• Execute experiments in collaboration with marketing or product teams to validate hypotheses and continually improve customer experience of these categories

• Build and maintain relationships/networks with relevant stakeholders in ways that help to deliver strategies/plans, and with smooth and timely delivery

• Report back to the wider business on category performance on a regular basis

• Liaising with multiple teams and dealers to ensure customer’s applications are duly completed.

• Provide support to the business development team on their daily BAU, such as disbursement and loan processing.

• Screening of loan documentation, data entry, and maintain data accuracy in the system.

• Follow up with dealers /customers for documentation rework.

• Assist in generating and issuance of Invoices/billing to business partners/customers.

• Potential to cross-train in other product’s support roles.

• To perform ad-hoc initiatives/projects.