Total 46 command center analyst job vacancies in bedok south east

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as VP - Business Command Center - Major Incident Manager based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

The Business Command Center Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Job Summary: The Applications Support Senior Manager within the ICG Business Command Center (BCC) / Cyber BCC will be responsible for providing a business centric ICG Cyber event response. In addition the individual will be responsible for managing
Major Incidents and contributing to stability initiatives driven by ICG Production Support, Product Management.

Job Description:

The Business Command Center (BCC) supports the Citi Trade and Treasury Solutions (TTS) and Markets & Securities Services (Investor Services, Issuer Services and Direct Custody & Clearing) business organizations globally. The BCC provides centralized command and control functionality associated with incident and problem support, ensuring continuous improvement of the quality of our service offerings. The group is responsible for enhancing business, operational, and support processes by ensuring transparency, consistent severity and impact assessment, rapid resource engagement, appropriate escalation, and timely communication during outages. Global Business Command Center (BCC) responsibilities include, but are not limited to: Cyber Event/Incident response in co-ordination with the InfoSec, Business and Technology partners.

• Support remediation of Level 0 GEM/Vulnerabilities across the ICG app/infra landscape.
• Support SWIFT Network Security Alert process
• Participate and support Regional/Global/EMT/PS organization level Table Top exercises
• Work with Regional Cyber BCC Leads from other geographic locations to build a strong partnership and year round focus on Cyber
• SWAT-BCC preparedness.

Major Incident Management:

• Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS and Securities Services to the client
• Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options, and translating technical details into laymen’s terms.
• Monitor ServiceNow dashboard and incident metrics
• Use knowledge and experience, applicable to the incident, to determine the appropriate assessment of impact, severity, and ownership
• Use management and/or leadership skills to ensure the incident recovery team is properly organized, managed, and effectively communicating throughout the life of the incident
• Manage and drive incidents to successful completion and ensure overall Incident management goals and milestones are met
• Review all Incident Management Status and Metrics Reports for accuracy, consistency and timeliness
• Project management and readiness of initiatives related to TTS and Securities Services stability and safety & soundness
• Contribute to effort to develop broad quality analytics to be used by senior leaders in forming quality strategy globally.

Job Skills / Qualifications:

• Proven leadership Experience in Financial Services, especially Cash Management, Transactional Banking and Trade Operations is a must
• Incident/Crisis management experience including: Ownership, Classification and initial support, Escalation/Notification Business Impact Analysis, Resolution Tracking
• Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (may be required to communicate with external parties)
• Strong trouble shooting/problem solving skills
• Understanding of Project Management standards
• Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
• Ability to influence partners and drive cross-functional work reaching optimal solutions to complex problems.
• Attention to detail, comprehensiveness of content and ability to see multiple assignments to completion under aggressive deadlines
• Flexibility to support global time zones, including some on-call weekend support
• Strong client focus
• Strong interpersonal skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• BA/BS with 10+ years relevant work experience
• 3 + years people management or leadership experience in Trade & Treasury or Securities Services, Business,
• Operations, Technology and/or Client Service
• Strong MS Office - Excel, Word, Power Point. Excel, Teams, SharePoint, Visio skills are a must.
• Ability to work independently, ability to multi-task and drive multiple assignments to completion.

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Officer, Fund Accounting Analyst - Hybrid (Internal Job Title: Fund Accounting Analyst 1 - C09) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

• Monitor the work activities to ensure timeliness/accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Assist in reviewing stock and cash reconciliations as a Checker to ensure the exceptions noted have no NAV impact and items cleared are treated correctly
• Ensure corporate actions are correctly reflected on the NAV
• Assist in handling complex issues
• Facilitate prompt investigation and resolution of any client queries in a timely and professional manner
• Ensure client Service Level Agreement (SLA) and deadlines are met
• Assist in the collection and analysis of relevant management information from an operational and client perspective
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience preferred
• Experience in accounting, finance, or business-related area
• Experience within Financial Services or Operations
• MBA graduates, CFA certification or Chartered Accountants preferred
• Proven experience in funds administration
• Knowledge of funds services and processes
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

The Security Operations Center (SOC) Cyber Threat Analyst will be part of the Global SOC Team. This center operates 24x7, follow-the-sun model to monitor, analyze and respond to cyber attacks and information/data breaches. SOC Analysts are the critical first line of defense, in charge of monitoring Citi’s environment globally through state-of-the-art security detections tools, responding to security events and escalating security incidents that have potential impact to Citi.

Responsibilities:

• Analyze security events to identify potential threats and intrusions. Events include but not limited to Intrusion Detection/Prevention tools, anomaly detection systems, Firewalls, Antivirus and EDR systems, proxy devices, cloud security solution and data leakage prevention system.
• Assess and investigate potential security threats sourced from other channel leveraging variety of data and tools
• Drive a continuous effort to improve SOC process. Execute adhoc tasks or small projects as needed.
• Undertakes root cause analysis of events, perform risk assessment on threat or vulnerability and make recommendations to improve detection capability
• Drive a continuous effort to review and fine tune detection rule/use case/signature to reduce unnecessary noise and increase alert fidelity
• Handle threat incidents calls like DDOS incidents, adhoc high severity cases including collaboration and escalation to other support groups
• Participate in daily and adhoc conference calls, self-assessment processes and documentation related tasks.
• Stay updated with the latest cybersecurity trends, emerging threats and technologies.

Qualifications:

• 4-8 years of relevant experience in Cyber
• Consistently demonstrates clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Understand the life cycle of network threats, web attacks, attack vectors, and methods of exploitation.
• Ability to conduct analysis utilizing network traffic(packet capture), web logs, endpoint logs and others to identify unusual behavior that may indicate malicious activity.
• Proven and strong analytical skills
• Attentive to detail and possess a strong investigative mindset
• A good team player, self driven and able to act as individual contributor
• Consistently demonstrates clear and concise written and verbal communication
• Relevant cyber security certification is a bonus

Education:

• Bachelor’s degree/University degree or equivalent experience

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Cash Securities Settlement Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership
• Assist with control activities, and the launch of new products and services
• Ensure processes adhere to audit and control policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 3-5 years of relevant experience
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Ability to work in a fast-paced environment
• Demonstrated knowledge of macros
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as 24803460 VP - FX Risk - Technology Lead Business Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

This is an IT Lead Business Analyst for FX Risk technology; you will be a part of the FX Risk application team. The team is responsible for the strategic development of the RACr application, Citi’s core platform for real-time derivatives pricing, risk management, and data analytics.

FX Risk Business Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical, and clear way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Key Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with business clients to determine system functional specifications and partner with multiple teams and other units to meet organizational objectives.
• Ownership for assigned projects, managing, coordination of execution plans, from the inception till production stage. Develop & curate detailed technology work plans, schedules, estimates, assess and report upon risks and status.
• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards.
• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high impact projects.
• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment.
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decision.
• Distil complex information and present in concise terms to inform decision making and to enable direction & issue resolution.
• Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Experience and Qualification:

• 8+ years of relevant experience working in financial industry.
• Knowledge of FX and/or Rates or other Derivatives products.
• Understanding Trade Capture and Risk management is highly desirable.
• A proven track record of business analysis experience.
• A proven ability of using complex analytical, interpretive, and problem-solving techniques.
• Project management skills, SDLC, Familiarity with Agile, Scrum and Waterfall methodology.
• Demonstrated leadership skills and proven interpersonal skills, partnership, and influence across organizational lines.
• Consistently demonstrate clear and concise written and verbal communication.
• Flexibility to collaborate with a global team, across geographies and time zones.
• Data analysis with intermediate/advanced Python, SQL, Microsoft Office Suite skills.
• Computer Science, Engineering or Technical background is an advantage

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Vice President, Strategic​ Intelligence Lead Analyst - C13 based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The VP, Strategic Intelligence Lead Analyst (C13) is a senior level professional based in Singapore, this position reports to the global Strategic Intelligence Production Program Manager. The Strategic Intelligence Lead Analyst position requires expertise in all source intelligence activities, specifically in the use of intelligence analytic techniques, link analysis, and an in-depth understanding of the APAC region. A successful candidate is someone who wants to take charge of their own career. We are looking for high performers willing to bring their “A-game” and with demonstrated understanding and expertise in:

• Applying and executing the intelligence cycle
• Strategic and operational analysis of complex problem sets
• Project management coordination and balancing multiple competing priorities
• Building productive engagement models with internal and external stakeholders
• Identification of intelligence gaps and development of innovative intelligence-driven solutions
• Developing and delivering high quality written products and oral intelligence briefings to senior decision makers

In this role, you’re expected to:

• Functioning as a subject matter expert and strategic Intelligence lead on security and geopolitical threat streams in APAC and be able to provide support on non-APAC matters as needed.
• Application of quantitative and qualitative analytical techniques to produce sophisticated analysis, findings, and responses which address current or emerging risks to the firm.
• Deliver detailed and professional briefings with a strong application and understanding of analytical techniques to clients, internal stakeholders and/or leadership.
• Engage internal and external stakeholders to identify strategic intelligence gaps across CSIS and develop innovative solutions to close identified gaps.
• Identifying technology and software-based solutions to enhance analytical efficiencies/quality and client engagement.
• Developing procedures and processes to standardize, industrialize, and enhance strategic intelligence production.
• Collaborating with key threat intelligence vendors to produce analysis on internal data and external reporting.
• Building and maintaining partnerships with other Citi units responsible for investigative, intelligence, or security related operations, monitoring, crisis management and response.
• Liaising with a broad network of public/private sector partners on threat intelligence issues and identifying industry trends and threats.
• Identifying and anticipating the problems and product/solution needs of our clients.
• Conducting forecasting and ‘over the horizon’ threat analysis.
• Continuous project and organizational management execution for all required deliveries while simultaneously working with a globally dispersed team of contributors.

The VP, Strategic Intelligence Lead Analyst C13) position is a high visibility role requiring proven experience in intelligence analysis, corporate program management, and leading quickly developing programs. If you have the following, we would like to talk to you:

• Bachelor’s degree required and advanced degrees welcomed.
• Minimum of seven (7) years of analytical experience
• Previous experience with security intelligence analysis (private or government), geopolitical risk, or relevant experience in large, complex environments. Previous experience with private sector organization is preferred. Experience with cyber threat intelligence/analysis a plus.
• Self-motivated and independent operator with the ability and maturity to make decisions in the absence of detailed instructions and operate in fast paced and dynamic settings.
• Excellent project management skills and experience and the ability to coordinate several projects simultaneously to execute daily duties with minimal supervision.
• Ability to conduct effective and combined qualitative and quantitative intelligence analysis to provide impactful findings and holistic understanding of threat issues.
• Proven track record of unit level implementation of open and non-open source intelligence gathering techniques, including strong use of commercial databases and expansive online research.
• Demonstrated examples of process/procedure development and implementation to improve effectiveness and efficiencies.
• Excellent communication, negotiation and presentation skills with the ability to communicate effectively through all levels of the organization and across multiple time zones.
• A professional network of industry and government relationships.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, FX Settlement Senior Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Process FX transactions settlement, provide analytic input for traders and aid in review of derivative products.
• Identify and resolve securities and derivative settlement issues in a timely manner and make process improvement recommendations to leadership.
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements.
• Escalate transaction processing issues to the appropriate department promptly and collaborate on a solution without compromising any risk & control.
• Ensure processes adhere to audit and control policies. Provide training & guiding junior staff to be equipped with the right skillsets & knowledge for Maker process.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Degree or equivalent experience in Banking Operations preferred.
• 2-5+ years of experience in Tier 1 global financial institutions including extensive experience in handling large projects delivering operational activities, especially in Foreign Exchange products
• Ability to work in a fast-paced environment and know how to prioritize tasks when under stress.
• Self-reliant, good problem solver & result oriented. Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Energetic, flexible, collaborative, and proactive.
• Able to work well as a team player and as an individual contributor.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Applications Support Sr Analyst- Hybrid (Internal Job Title: Applications Support Sr Analyst - C12) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

In this role, you’re expected to:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Additional Job Description:

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Follow up on SLA , SLO and SLI in resolving the issue
• Evaluate continuous monitoring and alerts setup in all application release.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues and work with stakeholder to mitigate the risk.
• Periodically work on Capacity review with SME to ensure on system stability with frequent changes deployed.
• Partners with appropriate development and prioritize bug fixes and support tooling requirements.
• Plan and work with Dev team on application Pre release and Post release support
• Work with SME and Dev team to resolved the Identifies risks, vulnerabilities and security issues within the SLA.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require 24/7 support and working in the shift basis and also require weekend support to support production release.

Required Skill sets:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience in programming languages (.Net , SQL Servers and Reporting tools like Tableau, MSTR) and willingness/ability to learn new stack
• Experience in Agile delivery Experiences in change manage tools (Jenkins, Bit Bucket , RLM, , JIRA) Experiences in Service Now – Incident management, Reporting, Problem Management, Configuration management
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, Client Onboarding Analyst - Hybrid (Internal Job Title: Client Onboard Analyst– C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Responsible for documentation review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all Client Data Maintenance functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day to day management of the account maintenance processes including oversight of volume allocation, day-end checksupdating of internal processes and checklists as well as delivery high quality service to internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
• Establishes and maintains close working relationship with stakeholders and within team to facilitate an open and direct communication of issues, needs and queries such that these may be responded to in an efficient, prompt and professional manner.
• Embarks on continuous on the job training for end-to-end product knowledge.
• Understands client requirements and implement them correctly.
• Monitors customer satisfaction and service level and drive process changes.
• Provides innovative solutions to clients.
• Ensures a strong and robust processing environment with effective controls.
• Establishes risk management practice.
• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 3 years of experience in Client Onboarding/Client Data Maintenance focusing on Documentation Review and Static Data set-up.
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
• Capable of multitasking and eager to learn multiple products in a challenging environment.
• Fast learner, strong attention to detail, and willingness to go extra mile.
• Proficient in Microsoft Office Applications.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Responsibilities:

• Analyze security events to identify potential threats and intrusions. Events include but not limited to Intrusion Detection/Prevention tools, anomaly detection systems, Firewalls, Antivirus and EDR systems, proxy devices, cloud security solution and data leakage prevention system.
• Act as a Level 2 escalation point for incident triage, investigation, and response.
• Perform a holistic use cases review and tuning to enhance monitoring value and efficiency.
• Develop and maintain advanced security monitoring content such as detection rules, correlation use cases, and security alerts.
• Implement and optimize security automation to improve process efficiency and response times.
• Lead incident response activities including root cause analysis, containment and remediation efforts.
• Collaborate with security infrastructure teams to ensure effective integration of security technologies with operational processes.
• Create and maintain comprehensive documentation for SOC procedures.
• Participate in/support cyber drill, regulatory, audit requests.
• Provide mentorship for junior analysts within the SOC team.
• Stay updated with the latest cybersecurity trends, emerging threats and technologies.

The above serves as a basis for understanding the type of work performed. Ad-hoc duties may be assigned as required.

Qualifications and desired qualities:

• Bachelor’s degree or higher, major in Cybersecurity is a plus.
• Certifications: GCIA, GCIH, CISSP, CISM, GSEC or similar certification preferable.
• Strong investigative and analytical mindset with attention to details.
• A good team player, self driven and able to act as individual contributor.
• Consistently demonstrates clear and concise written and verbal communication.
• Manage work relationship with peers and partners.

Work Experience:

• 8+ years of relevant experience in Cybersecurity operations.
• Security Operations Center experience required.
• Understand the life cycle of network threats, web attacks, attack vectors, methods of exploitation and aware of the evolving of cyber threat landscape.
• Ability to conduct analysis utilizing various logs to identify unusual behavior that may indicate malicious activity.
• Good understanding of computer networks, email flow, and operating system logs.
• Experience with automation and scripting. Preferably in Powershell/Python.
• Experience in XSOAR platforms.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Private Bank (CPB) is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, KYC Quality Assurance Senior Analyst, Citi Private Bank - Hybrid (Internal Job Title: KYC Operations Sr Analyst– C12) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance.
• To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank’s AML/KYC standards, local laws and regulations.
• Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management. Provide guidance in exception handling and approval.
• Establishes and maintains close working relationship with client, stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner.
• Responsible for various types of project management, process and policy changes, new initiatives and managing cross-functional relationships with all teams. Analyzes complex and variable issues with significant departmental impact in the team.
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Demonstrates high level of diligence, motivation and organizational skills.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years of experience in KYC/AML process, compliance, operations, risk & control functions
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
• Ability to manage multiple stakeholders across levels, businesses, and geographies
• Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
• Proficient in handling urgent and escalation cases and manage internal team expectations
• Bachelor's degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services, and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Vice President, Strategy Lead Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. Our Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

The Strategy Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change.
• Manage all aspects of client service, including planning, prioritizing and organizing projects.
• Develop and strengthen relationships with executives across the business.
• Identify opportunities to add value beyond the scope of formal projects.
• Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
• Efficiently solve complex, ambiguous problems/situations.
• Multi-tasks productively and reliably, while managing conflicting priorities.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in financial services.
• Strategy consulting experience.
• Ability to problem solve, sound business judgment, and demonstrated result orientation.
• Outstanding analytical and quantitative capabilities; history of academic and professional excellence and achievement.
• Creativity and independent thinking;
• Consistently demonstrates clear and concise written and verbal communication
• Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies. Leadership presence; commands respect and will earn trust of senior leaders. Highly motivated and with enthusiasm for Financial Services industry and desire to master the business.
• Sound working knowledge of financial modeling and can analyze financial statements. Highly proficient in MS Powerpoint and Excel.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, APAC FX Middle Office Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Provide analytical and administrative support to Front Office Sales and Trading specifically related to FX & Option businesses in Hub locations - Australia, Hong Kong and Singapore
• Supporting lifecycle activities – Fixing, Expiry, Allocation, Amendment/Cancellation, Novation, and interaction with Business, Firm’s Clients, Operations and Technology to manage post execution issues
• Perform control functions based on intermediary processing systems and records
• Complete daily tasks accurately and on time
• Ensure the desk is in compliant with internal and external regulations at all times
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps
• Willingness to cross train across functions
• Assist Team Lead in all their duties as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-3 years relevant experience preferred
• Fundamental understanding of FX & Option products, trade lifecycle management, and related operational risks
• Team oriented personality, thrives in a team environment and can also work independently
• Self-motivation, flexibility, and a strong desire to succeed
• Proven ability to perform various concurrent activities/projects in a fast pace environment
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

The Senior Information Security Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

• Identify potential information security (IS) risks and make recommendations for enhancement
• Collect and analyze security risk evidence and coordinate with internal and external compliance and auditing agencies / officials
• Execute meetings and communicate complex security topics and safe IS practices with all levels of the organization
• Ensure that controls are utilized daily and that non-compliance remediation is addressed
• Provide IS consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts
• Assist with defining and implementing IS standards to align procedures and practices in compliance with Citi standards
• Educate and advise on safe information security practices and current, changing, and/or recommended information security requirements
• Validate compliance with IS policies, practices, and procedures, and resolve a variety of IS related issues in coordination with the business
• Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Applicable Certifications or willingness to earn within 12 months of joining
• Consistently demonstrates clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Proven analytical skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Summary:

Research and analyze cyberthreat and geopolitical intelligence issues of interest to Citi leaders and cybersecurity stakeholders to disseminate findings in written and oral form.

Job Description:

Citi’s Cyber Intelligence Center is seeking a senior cyberthreat analyst to serve as an individual contributor on the Strategic Intelligence Team. This position’s primary duties involve conducting research and performing analysis to produce intelligence products in written and oral form for Citi cybersecurity stakeholders. This role must coordinate and collaborate with cross-functional cyber intelligence and fusion center teams and engage with other business elements, partners, or clients, as necessary. The ideal candidate will possess in-depth knowledge of cyberthreat principles, understand how geopolitical events shape the cyberthreat landscape, strong critical thinking and interpersonal skills, the capability to lead projects independently, and strong proficiency in briefing senior leaders and external partners.

Primary Duties:

• Conduct research on existing and emerging cyberthreat issues that may impact Citi, including clients, customers, suppliers, and the Financial Sector
• Analyze cyberthreat information to form analytic assessments that are substantiated with evidence and supported by level of confidence
• Contextualize geopolitical, technical, regulatory, and legislative issues that could impact the cyberthreat landscape across one or multiple countries or regions
• Draw high-quality and objective conclusions that assess impact with a nexus to Citi
• Conduct trend-over time analysis of cyberthreat activity, identifying patterns, changes in threat vectors and levels, and potential impact to Citi, her clients, and suppliers.
• Maintain subject matter expertise on assigned area(s) of responsibility, including understanding threat actor TTPs and motivations, assessing attribution, and identifying patterns, commonalities, and linkages between multiple actors
• Evaluate underlying sources and methods to assess the veracity of information informing assessments and confidence in reporting
• Produce clearly written, properly sourced, and grammatically correct intelligence products that adhere to established style guide and template standards and clearly articulate and support all analytic conclusions
• Conduct briefings to internal partners, senior management, and external partners and clients, conveying technical matters in a digestible manner to non-technical audiences when needed

Preferred Qualifications:

• Analytic experience in covering China geopolitical and cyber activity, with an emphasis on targeting Financial Institutions
• Good technical comprehension with ability to apply technical knowledge to strategic reporting and appropriately customize technical details to intended audiences
• Solid understanding on key drivers to cyberthreat activity, such as the role geopolitics, regulatory environments, and emerging technology play on the cyberthreat landscape
• Demonstrated use of analytic tools or cyber intelligence principles, such as Structured Analytic Techniques, OSINT tools, indicator pivoting, or cyberthreat frameworks, such as Mitre ATT&CK or Cyber Kill Chain
• Working level knowledge of Mandarin
• Ability to translate technical matters to non-technical customers
• Strong briefing skills

Job Skills/Qualifications:

• Bachelor’s degree required; a plus if education includes competency in an analytic or technical discipline
• 7+ years’ experience working in an intelligence analysis job function; geopolitical and cyberthreat subject matter expertise preferred
• Advanced intelligence analysis experience and skills
• Excellent written and verbal communication and presentation skills
• Ability to effectively communicate with all levels of senior management
• Familiarity with open-source intelligence research and methodologies

The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years’ experience in an Application Support role or in development role
• Experience installing, configuring or supporting business critical applications.
• Experience in any of the programming languages and willingness/ability to learn new technologies.
• Strong working experience with Oracle, PL/ SQL and ability to write complex SQL queries.
• Strong knowledge in Java, J2EE and supporting experience Java, J2EE, IBM WebSphere based applications.
• Good experience with Unix, Linux operating systems and ability to write Shell scripts.
• Good experience with Kafka, IBM WebSphere Message Queue, TIBCO, EMS platforms.
• Good knowledge of Cloud computing and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
• Familiarity with ITIL process, ServiceNow, ITRS monitoring, AppDynamics, Kibana and Splunk tools.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Fund Accounting Analyst - Hybrid, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

• Monitor the work activities to ensure timeliness/accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Assist in reviewing stock and cash reconciliations as a Checker to ensure the exceptions noted have no NAV impact and items cleared are treated correctly
• Ensure corporate actions are correctly reflected on the NAV
• Assist in handling complex issues
• Facilitate prompt investigation and resolution of any client queries in a timely and professional manner
• Ensure client Service Level Agreement (SLA) and deadlines are met
• Assist in the collection and analysis of relevant management information from an operational and client perspective
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience preferred
• Experience in accounting, finance, or business-related area
• Experience within Financial Services or Operations
• MBA graduates, CFA certification or Chartered Accountants preferred
• Proven experience in funds administration
• Knowledge of funds services and processes

Education:

• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations. The FX Middle Office Analyst is a mid level position within the APAC Middle Office team, part of the Markets Operations organization. This is a great opportunity to join a high-performing team that provides daily support to our Front Office and Clients. You will play an important part in helping to support the lifecycle of a trade by working closely with Business partners, Client’s, and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues. The overall objective of this role is to support the Front office desk, responsible for providing trade lifecycle support, performing and reviewing controls, trade exception and remediation.

Responsibilities:

• Provide analytical and administrative support to Front Office Sales and Trading specifically related to FX business in Hub locations - Australia, Hong Kong and Singapore
• Supporting lifecycle activities and interaction with Business, Firm’s Clients, Operations and Technology to manage post execution issues
• Perform control functions based on intermediary processing systems and records
• Complete daily tasks accurately and on time
• Ensure the desk is in compliant with internal and external regulations at all times
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps
• Willingness to cross train across teams
• Assist Team Lead in all their duties as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require to work Australia shift on rotational basis

Qualification and Skills:

• 2-3 years relevant experience preferred, freshers will do.
• Fundamental understanding of FX products, trade lifecycle management, and related operational risks
• Team oriented personality, thrives in a team environment and can also work independently
• Self-motivation, flexibility, and a strong desire to succeed
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Job Purpose:

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations.

You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients.

Job Requirements

• Be part of the FCX client franchise by managing a portfolio of global clients across ETD/OTC cleared.
• Complete trade lifecycle, cash and collateral, and FX processing along with regular reviews
• Ensure queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.
• Provide analysis and root cause for a client portfolio, attend internal meetings across both operations and the business to resolve and prevent issues re occurring .
• In partnership with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.
• Partner with prospective clients to outline CITI client offering, also partner with Prime brokerage, sales and relationship sales.
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Perform analytics to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.
• Participate in documentation of business requirements and testing of new processes, systems roll outs and UAT for strategic projects both internal and external (including mandatory)
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy’s.

Essential Requirements

• Relevant Industry Experience: 2 to 5 years relevant experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex financial concepts clearly and effectively to a diverse audience.
• Problem-Solving: Proven track record of resolving client issues efficiently and effectively, with a focus on delivering tailored solutions that meet clients' unique needs.
• Attention to Detail: Strong attention to detail, ensuring accuracy in client communications, transactions, and reporting.
• Team Collaboration: Ability to work collaboratively with internal teams to ensure seamless service delivery and client satisfaction.
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Preferred Requirements:

• Client Relationship Management - demonstrated ability to build, maintain and enhance long term relationships with a portfolio of clients
• Experience with futures products from perspective of Clearing Broker, Exchange or Buy Side
• Experience of margin and collateral processes for Exchange Derivative products

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Officer, Compliance Surveillance Intermediate Analyst - Hybrid (Internal Job Title: Compl Surveillance Intmd Analyst - C11) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

Serves as a compliance risk analyst for Independent Compliance Risk Management (ICRM)’s Surveillance team responsible for the design, implementation, and oversight for a suite of surveillances designed to detect behaviors that may violate regulatory rules or internal policies and procedures. When potentially anomalous behavior is detected, the team is responsible for escalating the activity and working collaboratively with partners across the first and second lines of defense to determine the appropriate resolution of the matter, which may include employee discipline. .

The ICRM Global Surveillance platform encompasses a number of surveillance related portfolios including trade surveillance, e-communications and voice surveillance, employee trading, outside activities surveillance, and information barrier surveillance.

In this role, you’re expected to:

• Reviewing and analyzing surveillance alerts and/or reports relating to firm, employee and client trading activity. Properly documenting the review and disposition of the exceptions as well as escalating matters appropriately.
• Gathering and analyzing trade data to assist in the Firm’s response to inquiries received from governmental and exchange regulatory bodies. Additionally, supporting the compliance group in evaluating surveillance results for potential problems, communicating surveillance findings to management in a clear and concise manner as well as interacting with legal and other compliance personnel.
• Responding to inquiries or requests from internal partners (e.g. ICRM Assurance, Internal Audit, Legal).
• Assisting with the design and implementation of new surveillances as well as the refinement of existing ones. Interacting with IT on the specific design and testing of new surveillances.
• Additional activities including handling telephone hotlines and performing data entry in various systems.
• Additional duties as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Knowledge of Compliance laws, rules, regulations, risks and typologies
• Excellent written and verbal communication skills
• Must be a self-starter, flexible, innovative and adaptive
• Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Strong project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Some knowledge in area of focus
• Bachelor’s degree with 2-3 experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Key Responsibilities

• The analyst will perform monitoring, research, assessment and analysis on alerts from various security tools, including firewalls, antivirus systems, user behavior analytics tools, proxy devices and SIEM tools, etc. which requires demonstrable security incident response and/or insider threat experience.
• Recommend and review new use cases for insider threat monitoring
• Follow pre-defined actions to investigate security incidents or perform incident response actions, including escalating to other support groups.
• Execute daily ad hoc tasks or lead projects as needed.
• Participate in or lead daily and ad-hoc conference calls; Create, update or provide process documentation, or provide requested evidence for compliance & controls requests.

Core Role Competencies

• Technical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field.
• Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.
• Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions.
• Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.
• Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.
• Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.

Skills / Experience Levels

• You have 6+ years working in the security & operations fields
• You have a Bachelor’s degree or higher (Computer Science or Cybersecurity preferred) or equivalent work experience
• Excellent knowledge of network security, TCP/IP, various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).
• Ability to read and understand packet level data; Experience with user behavior analytics, DLP, IDS/IPS, firewalls, and host security products (HIPS, AV, EDR, etc)
• Certifications from EC-Council, GIAC, or (ISC)² are preferred [CISSP, C|EH, GCIA, CCNA].
• You have good communication skills with the ability to articulate clearly in high stress situations
• You enjoy learning and love sharing your knowledge with others
• You work independently and are self-directed
• You are a detail oriented and perseverant individual
• You have a positive attitude with the drive to get the work done
• You are a self-starter with good problem solving skills, and you continuously look for ways to improve things.
• You understand the importance of prioritization of your work.
• You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools

The Security Operations Center Cyber Fraud Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks on a 24x7 basis. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

The analyst performs monitoring, research, assessment and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real Time Fraud Risk Assessment, Big Data and Digital Application Monitoring tools (Splunk, SAS, Teradata, and enterprise real time fraud detection tools). Previous experience in cyber security operations or incident response is required.

Follow pre-defined actions to handle BAU and high severity issues including escalating to other support groups.

Execute daily ad hoc tasks or lead small projects as needed.

Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics.

Perform assessment as well as troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies

Participate in daily and ad hoc conference calls to manage quality assurance and documentation related tasks.

Identify areas for tuning use cases to enhance monitoring value.

Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities.

Job Skills/Qualifications:

Ability to communicate effectively both orally and in writing.

Strong knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware.

Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) as well as Application Layer Protocols (HTTP). Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).

Knowledge of cutting-edge threats and technologies affecting Web Applications.

Experience with Big Data Technologies, ETL Tools, Data Warehouse and Business Intelligence technologies is preferred.

Experience with any scripting language and Splunk is a plus.

Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus.

Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, CEH, GCIA, GWAPT and CFE].

Qualifications:

5-8 years of relevant experience in Cyber Fraud or SOC

Consistently demonstrates clear and concise written and verbal communication

Proven influencing and relationship management skills

Proven analytical skills

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Senior Vice President, Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team Leader - Hybrid (Internal Job Title: Business Risk and Control Group Manager C14) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Collections, Contact Center, Credit and Core Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Controls Capabilities; and is a strategic- and execution-oriented leadership role accountable for end-to-end control testing for this position’s specified business/segment – i.e., operational controls performance assurance/testing – which includes design, results reporting, and insight sharing related to the above scope of controls testing.

The Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team Leader leads and directs a team of approximately 6-8+ controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in controls testing and adapts them for application within own job and covered businesses and functions, and often will be in touch with senior managers at Director or Managing Director levels.

Excellent management and communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting their manager in handling staff management issues, including resource management and allocation of work within the team/project.

In this role, you’re expected to:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.
• Performs decision-making of control testing design activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.
• Maintains resource forecast for own team.
• Approves testing procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation.
• Maintains resource forecast for successful controls testing transition and Central Execution training.
• Has the ultimate decision on controls testing outlier escalations.
• Handles control testing interactions with senior managers at Director or Managing Director levels.
• Represents control testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials.
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from testing design and execution to performance management and control testing platforms basics.
• Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Supports other relevant work efforts of department where needed and as directed by their manager.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years relevant experience, 5+ years in Risk & Controls roles, 5+ years of direct management experience preferred.
• Subject matter expert on controls design, execution and/or control testing.
• Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
• Bachelor’s/University degree, Master’s degree preferred.
• Travel Requirement: Less than 10%.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

About the job

If you are passionate and curious about cybersecurity, and want to use your skills to help keep our firm’s infrastructure and application secure, we want to speak with you.

Who You Are

You are talented in solving problems, delivering services, enhancing processes, streamlining workflows, coordinating and collaborating with engineers and business stakeholders. You adapt well to changes, and speak up to ask questions to clarify when things don’t look right. You have a security and customer-centric mindset. You are keen to work closely with others to listen to ideas and share suggestions to collectively devise the best approach to deliver penetration testing services.

You should preferably have a bachelor’s degree. Have good understanding of delivering services, cybersecurity industry service management frameworks and concepts. Be certified, or intend to be certified, in certifications such as ITIL, PMP, CISSP, etc.

What You’ll Do

As an individual contributor on our penetration testing team, you are responsible for:

• Overseeing a range of functions to facilitate the delivery of penetration testing services to the requestors of the service
• Ensuring that service delivery and service support processes are continuously improved for optimal service delivery and customer satisfaction
• Conducting pre-testing checks to ensure that the relevant technical information and environment are available
• Working closely with the penetration testers and the service requestors to ensure that the scope and testing requirements are aligned with the firm’s policies and processes, as well as to manage the schedule for the delivery of the services

How You’ll Succeed

Be conscientious and consistent in managing the delivery of services to the service requestors, ensuring that the service requests are aligned with policies and processes, while balancing resources and scheduling the delivery of the service. Be a team player, and a keen learner. Key skills that will support your success:

• Service Management - have a deep understanding of service management principles to ensure the efficient and effective delivery of services. This includes problem management, change management, and service level management.
• Client Relationship Management - strong interpersonal and communication skills to build and maintain relationships with clients. Be able to understand client requirements, and manage expectations throughout the service delivery process.
• Project Management - strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Problem-Solving - be adept at analyzing complex situations, identifying problems, proposing effective solutions, and have the ability to think critically and make decisions quickly to address service-related challenges.
• Continuous Improvement - proactively identify areas for improvement, implement process enhancements, and drive efficiency.
• Technical Knowledge - while not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business, and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high caliber professional to join our team as Application Support Intermediate Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

As part of Fixed Income Technology, FI Data Service provide:

• Data warehouse based on MSSQL and Hbase for various data storage
• Services based on Solr for index searching
• KAKFA for high-performance data pipelines, streaming analytics, data integration, and mission-critical applications
• ELK for collecting app log information
• ES for indexing and querying
• Data Distribution and Caching infrastructure based on EMS and Gemfire which can handle transactional/time series data
• Data transport infrastructure with the underlying backbone of Tibco RV message bus and Reuters TIBCO RV/RVRD, is used to exchange real time messages between publisher and consumers based on multicasting
• Telemetry for automatic recording and transmission of data from systems in different locations for monitoring and analysis.
• Various business reporting based on QlikView/Tableau

Education:

• Bachelor’s/University degree or equivalent experience

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei