Total 33 job vacancies by Dnata Singapore Pte. Ltd.

Duties and Responsibilities :

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• No experience can apply. Training provided

Duties and Responsibilities

• Implement, maintain, and continuously improve on the Quality Management System.
• Assist in ensuring company and business units comply with the company’s standards, customer requirements, local statutory regulations, and International Air Transport Association (IATA) standards.
• Monitor and ensure all company documentation aligns with dnata Documentation System Standards.
• Monitor the accessibility and dissemination of all airline customer manuals to stakeholders.
• Lead the quality assurance program to ensure operations follow standards.
• Plan and conduct annual internal audits with qualified auditors for business units and contractors.
• Plan, schedule, and conduct inspections for the company via the d-auditor tool.
• Review work processes and workflows to improve operational effectiveness and meet KPIs.
• Facilitate external audits with stakeholders and monitor corrective and preventive measures (accreditation ISO 9001, ISAGO, and Airline Station Audits).
• Analyze and prepare data from audits, compliance checks, or other areas as requested for management reporting.
• Collaborate with HQ on projects (e.g., dnata hub modules) as part of continuous improvement.
• Support and assist in workplace incident investigations (if required).
• Review and update the corporate management manual and implement solutions to resolve quality issues.
• Support departments assigned to the company’s Crisis Management Plan.
• Ensure compliance with all workplace safety, security, and health policies and procedures.

Requirements

• Minimum Degree/Diploma in Aviation Management from a recognized tertiary institution.
• Minimum 10 years of working experience managing Quality Management Systems, preferably in airline or aviation services.
• Working knowledge of ISO 9001, ISAGO, and experience in audits.

Duties and Responsibilities

• Develop, organize, and maintain training programs/ materials
• Conduct Training needs analysis and identify soft skills developmental programs for staff to improve performance
• Evaluate department training programs and oversee evaluations or surveys
• Align training program with Head Office or adapt Head Office training content for local usage
• Monitor industry, training trends and recommend new teaching/ learning methods
• Ensure compliance to regulatory training requirements
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum Degree or Diploma from a recognized tertiary institution
• Minimum 4 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company
• Minimum 2 years in training or leadership role
• ACTA certification or equivalent

Reporting to: Head of Business Planning & Performance

Position Overview:

At dnata we take pride in leading the aviation industry through optimisation and innovation, and a key enabler to maintaining this position is an effective project management. Therefore, we are searching for an enterprising Project Manager who shares our determination to deliver our vision of being the worlds most admired air and travel services provider. The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the project manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

Key Responsibilities:

• Strategize, implement, and maintain project initiatives that adhere to organizational objectives
• To oversee and/or lead multiple initiatives simultaneously through all four project management phases (planning, build-up, implementation, and closeout, ensuring program goals are reached
• Develop project assessment protocols for evaluation and improvement
• Meeting with stakeholders, senior leadership to discuss project status and goals
• Manage budget and funding channels for maximum productivity
• Pro-actively manage and resolve project challenges, time slippage, scope creep, quality issues, and people
• Establish and maintain relationships with relevant stakeholders, providing regular updates on project status and goals; whilst holding project team members accountable to ensure that projects adhere to scope, schedule, and budget
• Understand and adhere to dnata policies, governance, and legal guidelines, ensuring given projects are in full compliance; to protect and maintain shareholder / brand value
• Carry out additional duties as may be reasonably requested by the leadership team
• Consistently project a professional, confident, controlled and customer service focused attitude and demeanour
• Promote and personally invest in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars
• Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times
• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats

Requirements:

• Bachelor’s degree and/or equivalent experience and/or relevant professional qualification (such as PMP, PRINCE2, Six Sigma)
• Advanced​ ​​project control system skills​; including a high competency in all Microsoft Office applications
• Highly organised with the ability to multi-task including expert and seamless time management skills
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Outstanding influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practice and managing expectations
• Strategic mindset to be able to align the projects with dnata’s broader strategic objectives, understanding big picture and long-term goals.
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills, working with all levels of management
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

Summary

The Head of Customer Services is responsible for leading and directing the Customer Services Department, ensuring that tactical and proactive plans are implemented to deliver the set objectives.

Duties and Responsibilities

▪ Develop and deliver optimal standards of service delivery to all customer airlines and other departments. Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements (SLAs)

▪ Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment, and facilities. Identify and exploit revenue opportunities. Continually review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts

▪ Ensure the safety of staff, equipment, and facilities in accordance with corporate, local, and international standards

▪ Develop and maintain own department continuity plans including dnata Crisis Management Plan, Business Continuity Plan and Evacuation Plan. Continual review and adjustment of the plan to accommodate change

▪ Ensure staff are trained and equipped with the resources needed to carry out their duties and to perform at a consistently high level to meet Service Level Agreements (SLAs) of the customer airlines. Maintain proficiencies through a program of refresher training and audit

▪ Represent Company as directed as a stakeholder at Changi Airport consultative committees and other external bodies. Develop and promote dnata Singapore’s image and brand through both internal and external communications

▪ Responsible for the formulation of departmental plans. Proactively recommend tactical and proactive plans short to medium term (6 months - 2 years) with contingencies aligned to the overall divisional and corporate strategy

▪ Drive innovative solutions through team creativity and ensure a collaborative approach with other departments. Utilise Information Technology (IT) hardware and software solutions to provide improved service levels, efficiency gains, and cost savings for the department

▪ Control and track the use of outsourced labour to ensure the most efficient and cost-effective use of in-sourced / outsourced labour of specific projects

▪ Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 5 years in a management or leadership role

Position Overview:

The Head of Business Planning and Performance will be a strategic leadership role responsible for driving operational excellence, resource optimization, and continuous improvement across Aviation Ground Handling operations. This role will play a critical part in aligning business objectives, managing complex projects, and developing organizational capabilities through robust learning and development initiatives, while working closely with all the local internal and external stakeholders.

Key Responsibilities:

1) Resource Planning and Optimization

· Develop and implement comprehensive resource planning strategies for ground handling operations

· Conduct in-depth analysis of workforce requirements, creating detailed staffing models that balance operational efficiency with cost-effectiveness

· Design and maintain dynamic workforce scheduling systems that ensure optimal resource allocation across different airport locations and operational shifts

· Utilize advanced analytics and forecasting techniques to predict future resource needs and potential operational challenges

2) Project Management

· Lead complex cross-functional projects within ground handling operations

· Develop and maintain project management frameworks and methodologies

· Create detailed project plans, define clear milestones, allocate resources, and monitor progress against strategic objectives

· Implement robust performance tracking and reporting mechanisms

· Manage risk assessment and mitigation strategies for key operational initiatives

3) Learning and Development

· Design and implement comprehensive training and development programs for ground handling personnel

· Develop competency frameworks and skills matrices for different ground handling roles

· Collaborate with operational leaders to identify skill gaps and design targeted learning interventions

· Ensure continuous training, cross training and skills development for ground handling

4) Performance Management

· Develop and track key performance indicators (KPIs) for ground handling operations

· Create performance dashboards and reporting mechanisms to provide actionable insights

· Implement continuous improvement methodologies

· Conduct regular performance reviews and audits against industry standards

5) Strategic Planning

· Contribute to the development of long-term business strategies for ground handling operations

· Provide data-driven recommendations to senior leadership

· Support budget planning and financial forecasting

· Analyze market trends and competitive landscapes to inform strategic decision-making

6) Others

· Carry out additional duties as may be reasonably requested by the leadership team

· Consistently project a professional, confident, controlled and customer service focused attitude and demeanour

· Promote and personally invest in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars

· Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times

· Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence

· Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats

Requirements:

· Education: Bachelor’s degree or equivalent experience; relevant professional qualifications (e.g., PMP, PRINCE2, Six Sigma) preferred.

· Experience: 7-10 years in aviation ground handling, resource planning, or similar operational roles.

· Skills & Expertise:

a. Proven project management track record.

b. Proficiency in data analysis, workforce planning tools, and visualization software.

c. Strong understanding of aviation regulations and industry best practices.

d. Strategic mindset with the ability to align projects with broader business goals.

e. Outstanding leadership, team development, and stakeholder management skills.

f. Excellent organizational, multi-tasking, and time management abilities.

g. Expertise in change management, confidentiality, and discretion.

h. Proficiency in Microsoft Office, advanced Excel, project management, and reporting tools.

· Other Requirements:

a. Ability to obtain security clearance for an air-side security pass.

b. Commitment to environmental sustainability and safety-first principles.

Summary

The Head of Learning and Development is responsible for developing and executing learning and development strategies for dnata Singapore.

Duties and Responsibilities

• Lead, supervise and guide a diverse team of training specialists to align training and development programs with organizational goals.
• Responsible for designing, developing, and delivering leadership and organizational development programs to address organizational transitions and skills gaps by engaging with business leaders and stakeholders.
• Cultivate an internal talent pipeline through coaching, learning and engaging employees from all levels.
• Provide timely, flexible, and innovative learning solutions which are aligned to department objectives, business targets/ KPIs and dnata's Vision, Mission, and Values to generate effective return on training investment in a high-volume growth environment.
• Design and develop short- and medium-term learning strategies that incorporate generic and specific skill and knowledge while ensuring alignment to set objectives.
• Review the learning strategy in collaboration with relevant business needs against specified criteria prior to and post implementation.
• Conduct organizational training analysis of current, emerging, and future training needs in order to provide line departments with comprehensive training solutions and achieve improvement in the training KPIs.
• Manage the design and development of a cost-effective and innovative training curriculum.
• Ensure all training programs incorporate department SOPs and safety implications. Programs must adhere to dnata Training Policy and Procedures and the requirements of relevant National and International Training standards.
• Manage and direct the training evaluation activity and monitor the effectiveness and efficiency of the training programs and their impact on the workforce capability, and influence on business KPIs. Suggest enhancements or alternatives to training programs for continuous improvements.
• Recruit, develop and manage a core training team within dnata, who are responsible for the design, delivery, and facilitation of training programs.
• Continuously develop the dnata training team to ensure they are fully competent in their areas of specialization and have relevant nationally recognized training qualifications.
• Manage and direct the Training Administration team to effectively support the business departments’ initial, recurrent and developmental training needs using the Learning Management System (LMS) and as laid down in the Training Policy and Procedures. This is to be achieved through providing timely training, monthly training management report, and optimal utilization of recourses.
• Manage and monitor training projects with respect to new processes, procedures, and corporate initiatives in close partnership with business departments and relevant stakeholders such as HR, IT, and Corporate Communications.
• Identify areas for training business process improvement and use best practices, methodologies, and innovative learning technology to enhance the existing processes.
• Promote the dnata Training portfolio of courses to external customers, Airport Authorities and Ground Handling Companies to increase additional revenue opportunities.
• Promote and maintain professional contacts with airlines, suppliers, and contractors in order to stay abreast of industry developments.
• Participate in the budgetary planning, monitoring and control for manpower and training resources to ensure that revenue target and costs are managed and maintained as per budget. Execute periodic audit for external billing and reconciliations, and ensure that all expenditure is fully justified and authorized Assist in the delivery of cost-effective services within agreed budget.
• Monitor and control costs through continual review and adjustment of expenditure to meet fluctuations in demand to deliver savings against budget and forecasts.
• Drive innovative solutions through team creativity and ensure a collaborative approach with other dnata business units.
• Ensure learning outcomes and training records fulfil or exceed current and anticipated local, national and international regulatory audit requirements.
• Benchmarking industry best practice and monitoring technical developments in airport systems and equipment are essential. Ensure that a robust assessment and evaluation process is established that is supported by recognized KPI to measure the effectiveness of training delivered. Establish a close working relationship with key stakeholders, specifically act as the single point of contact for all training and training related matters. Other stakeholders include Customer Airlines, the airport authority, and IATA.
• Establish and maintain close liaison with senior management, recruitment, and HR to ensure staff are recruited, trained and developed to the most appropriate and industry leading standard Plan, develop, manage and implement a training strategy for the department which will:Ensure current and future business needs are satisfied.
• Provide staff with learning and development opportunities to help them progress within the organization.
• Align training with operational planning, budget, and recruitment to deliver a timely, well trained, and professional workforce.
• Ensure customer airline requirements are satisfied against SLAs.
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Degree in Learning & Development or related discipline
• Minimum 5 years of experience in training and curriculum development
• Relevant experience in audit for aerospace, engineering or ground handling required

Summary

The Program Manager is responsible for share our determination to deliver our vision of being the worlds most admired air and travel services provider. The incumbent will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the program manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

Duties and Responsibilities

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats
• Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times
• Understand and adhere to dnata policies, governance, and legal guidelines, ensuring given projects are in full compliance; to protect and maintain shareholder / brand value
• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• To oversee and/or lead multiple initiates simultaneously through all four project management phases (planning, build-up, implementation, and closeout, ensuring program goals are reached
• Develop program assessment protocols for evaluation and improvement
• Meeting with stakeholders, senior leadership to discuss program status and goals
• Manage budget and funding channels for maximum productivity
• Pro-actively manage and resolve program challenges, time slippage, scope creep, quality issues, and people
• Establish and maintain relationships with relevant stakeholders, providing regular updates on program status and goals; whilst holding project team members accountable to ensure that projects adhere to scope, schedule, and budget
• Consistently project a professional, confident, controlled and customer service focused attitude and demeanour
• Promote and personally invest (through our Volunteer Day Programme) in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Bachelor’s degree and/or equivalent experience and/or relevant professional qualification (such as PMP, PRINCE2, Six Sigma)
• Advanced project control system skills; including a high competency in all Microsoft Office applications
• Highly organised with the ability to multi-task including expert and seamless time management skills
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Outstanding influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practice and managing expectations
• Strategic mindset to be able to align the projects with dnata’s broader strategic objectives, understanding big picture and long-term goals.
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills, working with all levels of management
• Spoken and written fluency in English is mandatory; spoken and written fluency in Mandarin (as a second language) would be preferred.
• Possesses a valid international driver’s licence (airport, air-side drivers’ licence would be an advantage)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

Summary

The Senior Program Manager is responsible for share our determination to deliver our vision of being the worlds most admired air and travel services provider. The incumbent will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the program manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

Duties and Responsibilities

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats
• Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times
• Understand and adhere to dnata policies, governance, and legal guidelines, ensuring given projects are in full compliance; to protect and maintain shareholder / brand value
• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• To oversee and/or lead multiple initiates simultaneously through all four project management phases (planning, build-up, implementation, and closeout, ensuring program goals are reached
• Develop program assessment protocols for evaluation and improvement
• Meeting with stakeholders, senior leadership to discuss program status and goals
• Manage budget and funding channels for maximum productivity
• Pro-actively manage and resolve program challenges, time slippage, scope creep, quality issues, and people
• Establish and maintain relationships with relevant stakeholders, providing regular updates on program status and goals; whilst holding project team members accountable to ensure that projects adhere to scope, schedule, and budget
• Consistently project a professional, confident, controlled and customer service focused attitude and demeanour
• Promote and personally invest (through our Volunteer Day Programme) in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Bachelor’s degree and/or equivalent experience and/or relevant professional qualification (such as PMP, PRINCE2, Six Sigma)
• Advanced project control system skills; including a high competency in all Microsoft Office applications
• Highly organised with the ability to multi-task including expert and seamless time management skills
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Outstanding influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practice and managing expectations
• Strategic mindset to be able to align the projects with dnata’s broader strategic objectives, understanding big picture and long-term goals.
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills, working with all levels of management
• Spoken and written fluency in English is mandatory; spoken and written fluency in Mandarin (as a second language) would be preferred.
• Possesses a valid international driver’s licence (airport, air-side drivers’ licence would be an advantage)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

Summary:

Indonesian Cuisine Chef ensures each menu item from his station(s) is/are prepared on time and meet the presentation style and quality standard required.

He or She also ensures that health and food safety standards are practiced and he helps troubleshoot any kitchen issues that may arise.

Job Duties and Responsibilities:

• Prepare Mise-en-place.
• Prepare meals as directed and according to recipe, menu specification and expected standard.
• Assist Sous Chef and Production Chef during Food Presentation.
• Ensure all prepared food is properly labelled with Day Sticker.
• Ensure personal and food hygiene practices are followed accordingly to standards set by Quality Assurance Department.
• Help to maintain general cleanliness in the Kitchen area and as well as the equipment for Kitchen use.
• Ensure staffs adhere to safety rules and regulation practices.
• Coordinate with the Housekeeping staff on the Kitchen cleaning timing schedules.
• Monitor and ensure food temperatures are within standard limits.
• Provide training, supervise and assign job to staff.
• Minimize wastage and optimize stock level of raw materials and ingredients.
• Monitor stock level of raw materials and products in the cold room or freezer.
• Submit wastage and spoilage report to Production Chef.
• Check and ensure weight of meals is prepared to specifications.
• Plan and order dry store items ahead actual requirement.
• Conduct daily cold room/freezer/equipment inspection.
• Raise Work Requisition and liaise with Facilities & Flight Kitchen Engineering Department (FE) on breakdown of equipment or damaged facilities.
• Undertake any other duties assigned by immediate superior.
• Conduct daily cold room/freezer/equipment inspection.

Job Requirements

• Minimum 3 years of experience in culinary operations
• Must have a comprehensive culinary background in a specific cuisine

Summary

The HR Associate, Shared Services, is responsible for providing administration support for full range of HR functions which includes HRIS, HR Reporting Compensation and Benefits, Employee Communications & Engagement, Welfare, Performance Management, Learning & Development, Processes, Policies etc.

• Performs the administration of all HR functions which include Staffing, Compensation & Benefits, Employee Communications & Engagement, Welfare, Performance Management, Processes, Policies etc.
• Ensure the maintenance and accuracy of employees' database in SAP, offering timely and accurate HR guidance to respective Business Units as needed.
• Assisting in the implementation and enforcement of HR policies and procedures, ensuring compliance with labor laws and regulations.
• Generate reports from database whenever necessary.
• Maintain all personnel documents and ensure their confidentiality.
• Attend to walk-ins and administer the incoming and outgoing mails for HR.
• Conduct on boarding programs and administer pass application required.
• Undertake ad hoc projects as and when required.
• Ensure compliance with all workplace safety, security, and health policies and procedure.

Requirements

• Minimum Diploma in Human Resource Management or equivalent
• Minimum 2 years’ experience in HR Operations preferred
• Analytical, meticulous, detail-oriented with strong numerical competency
• Proactive mindset and ability to solve problems
• Experience in using SAP will be an added advantage

• Assist to oversee Bonded Store operations.
• Maintain good housekeeping standards of the section.
• Monitor/update flight status changes for staff information.
• Ensure tasks assigned or scheduled for the day are completed.
• Ensure correct handling, correct storage and safe custody of bonded items.
• Observe all safety and Customs rules and regulations.
• Check the receipts and issues of bonded items are correct against Customs permits.
• Report any discrepancies immediately to his/her superior.
• Conduct daily in-house stock take with Customs Authority.
• Assist in bar order/flight build-up.
• Forward stock requisition requests to respective airlines.
• Plan and conduct OJT for staff.
• Undertake any other duties assigned by immediate superior.
• Ensure compliance with all workplace safety, security, and health policies and procedures

Requirement :

• Minimum 1 years of experience
• Minimum N or O level / ITE
• Physically fit to carry heavy load
• Must willing to perform 3 rotating shifts - entitled for $500 shift allowance
• 5 days work/week
• Familiar with warehouse tools and operations

Job Purpose

As Head of Information Technology, you will be responsible for the management, strategy and execution of IT systems and infrastructure within the organization. You will develop the IT strategy in-line with onednata Group’s overall IT strategy keeping in mind future growth and technology innovation of the group.

You will manage the overall relationships with business stakeholders, establishing an effective and consistent IT customer experience through identifying business needs and leading improvements and customer focus across all of IT. You will also ensure delivery of all IT solutions, projects and services to the assigned business units in a timely and cost-effective manner.

In This Role, You Will

• Establish an appropriate and cost-effective IT strategy over a 3-5-year timeframe to support the business strategy. Integrate IT strategy to the assigned business units to ensure full exploitation and alignment for the best interest of the Group.
• Be single point of accountability for all IT related matters to the assigned business units. Develop and maintain effective working relationships with senior business managers through regular direct contact. Represent IT in the senior management team of the assigned business units. Influence senior business managers on strategic business IT investment decisions to meet their business needs within a Group perspective.
• Promote close collaboration and integration within the IT department. Drive a culture of customer intimacy through a business orientation framework and provide input in areas of partner and supplier management, risk management, service management, software engineering and operations, IT strategy and architecture.
• Ensure delivery of the IT work programme for business units, ensuring that the projects are approved and initiated as planned and delivered within agreed cost and timescales, in accordance with IT standards and industry best practice, to meet and ideally exceed customer satisfaction.
• Drive and deliver the annual work programme and financial management of the IT budgets for the business area, ensuring it aligns with, and supports business strategy, based on customer needs. Negotiate and agree the annual work programme with senior business stakeholders, ensuring it remains in line with the overall IT Strategy and guidelines from Portfolio Management.
• Ensuring safety and security in station operations as fundamental operational priorities.
• Maintain a broad and up-to-date understanding of the business and related systems. Identify business performance focus areas to Business Solutions Design to ensure the business is supported in creating and sustaining a competitive advantage and IT becomes a proactive and innovative enabler.
• Works with Service Management and Supplier/Partner management for optimisation of supplier relationship to support the business IT strategy, to deliver the services and products required and for financial planning of the business IT budget relating to Suppliers.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Bachelor’s degree or Masters in Information Technology, Computer Science / Engineering and related qualifications.
• Minimum 10 years of management experience of which previous experience is at a senior level in IT, ideally within a customer delivery environment.
• Experience in leading delivery of business IT solutions, ideally in the travel & transportation industry is of advantage. Major account experience gained in both multinational and multi-cultural environments would be an added benefit.
• Proficient in Business/IS Strategy and planning, technical strategy and planning, service delivery, business change and relationship management.

You Will Have An Edge, If You Have

• Within delivery of business IT solutions, major account experience gained in both multinational and multi-cultural environments would be an added benefit.

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Summary

The Head of Customer Services is responsible for leading and directing the Customer Services Department, ensuring that tactical and proactive plans are implemented to deliver the set objectives.

Duties and Responsibilities

▪ Develop and deliver optimal standards of service delivery to all customer airlines and other departments. Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements (SLAs)

▪ Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment, and facilities. Identify and exploit revenue opportunities. Continually review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts

▪ Ensure the safety of staff, equipment, and facilities in accordance with corporate, local, and international standards

▪ Develop and maintain own department continuity plans including dnata Crisis Management Plan, Business Continuity Plan and Evacuation Plan. Continual review and adjustment of the plan to accommodate change

▪ Ensure staff are trained and equipped with the resources needed to carry out their duties and to perform at a consistently high level to meet Service Level Agreements (SLAs) of the customer airlines. Maintain proficiencies through a program of refresher training and audit

▪ Represent Company as directed as a stakeholder at Changi Airport consultative committees and other external bodies. Develop and promote dnata Singapore’s image and brand through both internal and external communications

▪ Responsible for the formulation of departmental plans. Proactively recommend tactical and proactive plans short to medium term (6 months - 2 years) with contingencies aligned to the overall divisional and corporate strategy

▪ Drive innovative solutions through team creativity and ensure a collaborative approach with other departments. Utilise Information Technology (IT) hardware and software solutions to provide improved service levels, efficiency gains, and cost savings for the department

▪ Control and track the use of outsourced labour to ensure the most efficient and cost-effective use of in-sourced / outsourced labour of specific projects

▪ Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 5 years in a management or leadership role

Summary

The Security Executive supports the Assistant Security Manager and the Head of Safety, Security, and Compliance in day-to-day operations. Reporting to the Assistant Security Manager, he/she will work closely with all departments in the company, including outsourced security vendors. He/she will assist the Assistant Security Manager in ensuring that aviation security measures are met.

Duties and Responsibilities

• Assist in ensuring dnata adheres to APD Security Directives.
• Manage access control systems and processes.
• Conduct investigations into security breaches and incidents.
• Assist in reviewing and updating Standard Operating Procedures (SOPs) to meet regulatory requirements.
• Assist in conducting security risk assessments to identify and address key risk areas.
• Enforce a security culture through engagement with business units.
• Identify and escalate breaches or concerns related to security, procedures, or systems.
• Issue staff passes and access rights for employees and contractors; ensure timely revocation and retrieval of passes upon resignation, and manage the secure disposal of access credentials.
• Support security incident response in the absence of the Assistant Security Manager.
• Oversee dnata Security Systems, including CCTV, EM Locks, drop arm barriers, and intrusion alarm systems.
• Issue parking decals for dnata staff and contractors; ensure accurate data submission to the finance department on a monthly basis for billing purposes.
• Assist in preparing and presenting security reports as needed.
• Conduct regular security checks and audits.
• Ensure 24/7 shift security deployment coverage across Catering, Cargo, and the Maintenance Base.
• Oversee 24/7 shift security coverage for all dnata contracted flights, including standard and non-standard services.
• Assist with airline/regulatory security audits of dnata operations.
• Address security findings from audits by ensuring timely closure of issues and integrating resolutions into operational processes and policies to enhance overall security effectiveness.
• Assist in developing and reviewing dnata’s Business Continuity Management Manual.
• Participate in emergency exercises organized by external stakeholders.
• Assist in developing and maintaining a training framework for staff on emergency response and business continuity.
• Assist in executing business continuity and resilience awareness initiatives.
• Assist in reviewing and updating corporate crisis plans and policies.
• Execute incident management plans for coordinated crisis response.
• Assist with additional duties as required.

Requirements

• Minimally attained Diploma/NITEC from a recognized tertiary institution
• Preferably with minimum 2 years’ experience with security policy work.
• Crisis Management & Business Continuity Management experience is appreciated
• Proficient in Microsoft Office Applications; Excel, Word, PowerPoint
• Preferably with Aviation background
• Preferably possess Class 3 driving license and be able to attain Airfield Driving Permit (ADP)

Summary
As the heartbeat of any airport, the terminal serves as the primary point of interaction for travellers and a central hub for various airport activities. The role of a Terminal Manager is pivotal in maintaining the integrity and functionality of the terminal, directly impacting the overall passenger experience and the airport's reputation. The Terminal Manager orchestrates the numerous facets of terminal operations, all of which contribute to a safe, secure, and enjoyable experience for passengers. It requires a combination of leadership, operational acumen, and a commitment to safety and customer satisfaction.

Duties and Responsibilities

• Responsible for the day-to-day operations of the assigned terminal(s)
• Manage the full spectrum of Ramp & Baggage Services operations in your assigned terminal(s), including but not limited to check-in, departure and arrival handling, arrival services (lost & found), excess baggage & ticketing, and lounge(s)
• Manage a team of Duty Terminal Managers on shift duties, as well as the larger team of RBS staff in the assigned terminal(s)
• Serve as the point of escalation for the Duty Terminal Managers and other teams your assigned terminal(s) (must be contactable via the company-issued mobile phone 24x7)
• Manage airline accounts in the assigned terminal(s) — engage airline Station Managers and their representatives regularly and ensure that issues raised are addressed promptly
• Serve as the point of contact for airlines in the assigned terminal(s)
• Co-ordinate and attend regular/ad-hoc meetings of airlines in the assigned terminal(s), take meeting minutes and ensure prompt follow-up of all action items
• Work with CAAS and CAG where necessary pertaining to issues involving the airlines in your assigned terminal(s)
• Serve as the point of contact for Ramp & Baggage Services for all airline audits of assigned airlines, and be responsible for audit preparation and readiness
• Be responsible for the coordination and facilitation of airline system trials, terminal moves, system cutovers for airlines in your assigned terminal(s)
• Monitor the daily shift reports (including on weekends) sent by the Duty Terminal Managers under your charge and take ownership to resolve follow-up items
• Ensure that Duty Terminal Managers report all relevant incidents in dHub where necessary and keep Head of Ramp & Baggage Services informed
• Work with Resource Planning and Human Resources to ensure sufficient staffing levels at your assigned terminal(s) to deliver on Service Level Agreements (SLAs)
• Be responsible for planning and ensuring that all staff in your designated terminal(s) are current in all mandatory certifications required to perform their jobs.
• Be responsible for the development, appraisal and discipline of the teams within your designated terminal(s)
• Provide absence coverage for other Terminal Managers
• Any other duties assigned by the Head of Ramp & Baggage Services

Requirements

• Possess a degree or higher from a recognised institution, or demonstrable experience in lieu of a degree
• At least 5 years of experience managing operations at an airline or ground handling company
• While this role has regular hours, candidates must be able to perform shift duties where required to supervise operations in the assigned terminal(s)
• Willing to hold the company-issued mobile phone and respond to escalations on a 24x7 basis
• Willing to monitor the shift reports from Duty Terminal Managers 7 days a week
• Well-versed in the full spectrum of customer service operations (i.e. check-in, departure and arrival handling, excess baggage & ticketing, arrival services (lost & found), and lounges)
• Able to lead and motivate large teams to deliver operational excellence
• Must be comfortable working in a high-stress operational environment and be able to make sound decisions in crises
• Candidates with a proven track record in a similar role may be considered for the Senior Terminal Manager role

Summary

The Senior/Executive, Payroll is responsible for preparing/processing payroll and related functions for the organization and comply with all statutory requirement.

Duties and Responsibilities

• End-to-end processing of entities’ payroll. Ensure timely and accurate payment of salary to all staff
• Liaise with HR for necessary instructions and documents required for payroll processing.
• Process new hire, part timer, intern and resigned staff salary computations including interface and update the necessary data into the payroll system
• Interface and verify mid-month process expenses, claims on shift allowance, overtime and other allowance/recovery paid via payroll runs.
• Monthly payroll headcount reconciliations and variance analysis
• Ensure proper documentation and timely and accurate submissions of payroll related such as CPF, Income Tax for respective statutory filing within the stipulated deadlines.
• Ensure timely submission of government paid leave applications such as National Service, Paternity, Maternity, Childcare leave and foreign worker levy waivers. Ensure claims are tracked and credited to Company.
• Government grants accrual breakdown by cost centre allocation to Finance
• Prepare Payroll summary and reconciliation for GL interface and upload into SAP.
• Ensure statutory compliances and liaise with banks, auditor and other regulatory bodies
• Compile statutory and other statistical information ad hoc reports/surveys as required
• Support payroll audit / systems implementation/upgrading as required
• Liaising / attend to queries on payroll variances raised by staff / Business Unit
• Any other adhoc assignments and project as and when assigned.

Requirements

• Diploma / Degree qualification in a relevant field of study (Finance/Accounting/HRM)
• Minimum 3 - 5 years of payroll relevant experience
• Familiar with SAP / PAYmast environment is a plus
• Strong knowledge of manpower regulations such as Employment Act, CPF Act, Tax regulation and statutory payments requirements.
• Meticulous and strong attention to details.
• Analytical and have a flair for figures

Duties and Responsibilities (Customer Services)

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• Knowledge of adult learning is preferred

Summary
The Flight Dispatcher is responsible for providing technical crews with operational information like weather, notams, flight plans, etc., required to operate aircraft safely, legally, and punctually while maximum payload at minimum cost.

Duties and Responsibilities

• Check/ compile all operational and flight movement messages pertaining to the flight and take appropriate actions when necessary
• Obtain/ analyze/ prepare operational flight plans
• Obtain/ analyze/ prepare all relevant aeronautical/weather information and check against airlines' operating requirements
• Ensure air traffic control (ATC) Flight Plans are filed with the appropriate authorities
• Liaise/coordinate regarding Flight Release, fuel figures, aircraft serviceability.
• Maintain flight watch on company VHF frequency and monitor flight progress.
• Calculate/ determine aircraft weights and performance limits
• Brief outbound crew on all operational matters pertaining to flight
• Handles Crew Administration, including arranging for crew HOTAC, transportation, allowances, alert & pick-up times, and any other crew matters.
• Maintain/ upkeep airlines’ manuals/ files and airport publications/ notifications
• Perform control duties, and weight & balance duties
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE ‘O’ Level with credits in English & Math
• Must have knowledge of aircraft weight & balance with supervisory experience
• Minimum 3 years of working experience in aviation industry

Summary
The Load Controller is responsible for performing weight & balance for all-passenger aircraft types and completing the load sheet within the stipulated ground time with all the required information.

Duties and Responsibilities

• Compile all messages pertaining to flight and take appropriate actions when necessary
• Coordinate with various parties for loads and load build-up
• Perform Load planning in accordance with all safety regulations and/or policies of airlines
• Check aircraft’s data, weights, and trim limits
• Brief and issue loading instructions to loading supervisors
• Obtain estimate/ final fuel figures from crew/ Operations Staff
• Check/Obtain final Loading Instructions/Report from Loading Supervisors and make amendments to load sheet when necessary
• Check for any variations before submitting Load sheet to Pilot-in-Command for approval
• Dispatch timely, all required operational messages
• Upkeep aircrafts’ weight and balance data, forms and manuals
• Close/ File Flight Report with all necessary documents/telexes
• Perform aircraft documentation duties, when required
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE ‘O’ Level with credits in English & Math
• Relevant working experience with airline of related industry
• Experience in load planning is advantageous

1. JOB PURPOSE

The role is responsible for the financial delivery, governance and business partnering of the dnata Ground Handling and Cargo business in Singapore. Reporting directly to the Managing Director dnata Singapore, with a ‘dotted line’ to the dnata Regional CFO – Asia Pacific, the FD will assist the MD and leadership team with the development of the commercial and operational strategy to achieve the organization’s long-term vision of becoming the world’s most admired air service provider.

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

• Delivery of Singapore profit and cash to group targets
• Financial reporting accountability in Singapore, including group submissions, statutory and tax
• Liquidity and working capital management in Singapore, inclusive of cash flow forecasting plus coordinating funding requirements.
• In conjunction with the Regional CFO APAC, establishes and maintains a financing strategy for dnata Singapore to successfully master the current and future cash, investment and development requirements of the company including financing dnata’s green sustainability approach
• Responsible for leading the forecast, budget and audit processes /engagements in Singapore
• Partner with the local business leadership, providing strategic recommendations on all aspects of the business including commercial, operations and support functions
• Finance support to Regional CFO APAC on M&A in Singapore, including end to end transaction management, valuation and business case preparation, due diligence, contracting/completion and integration
• Implementation and maintenance of financial controls in line with the regional governance framework to protect shareholder value
• Leadership and development of wider Singapore finance team, including partnering the Regional CFO APAC in talent management and succession planning
• Leadership and development of Singapore Procurement & I.T Teams
• Implements and drives process change and automation, identifying technologies and policies to ensure effective business management
• Responsible for building relationships with dnata and Emirates group functions in Dubai, including treasury, audit, commercial and finance acting as the link to the regional and global finance peers within the dnata group
• Responsible for cultivation of professional relationships with Singapore banking partners, suppliers, audit companies and governmental bodies
• Health & Safety Compliance

3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

Qualifications

Current membership of relevant professional accounting body and advanced degree in accountancy or finance

Experience

• Proven track record of exceptional performance and delivery 8+ years of progressively responsible experience for a major company or division of a large corporation
• Fully conversant and up-to-date with all aspects of financial Singapore law incl. tax and best practice
• Advanced in the use of MS Office applications and financial systems
• P&L ownership of a complex, multi-site business
• Aviation and logistics experience preferred but not a pre-requisite

Knowledge/skills

• Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of financial and operational leadership best practice
• Commercial competence and business/financial awareness
• Strategic thinking
• Excellent communication (written and interpersonal) skills and the ability to challenge constructively
• Strong leadership and people management skills
• Motivator, and able to ensure delivery and project completion
• Competent influencer and adaptive negotiation skills
• Strong hands on IT skills
• Ability to process sensitive information whilst maintaining confidentiality
• Effective team building and networking skills and the ability to work independently using own initiative
• Safety driven

Behaviors

• A team player
• A professional approach which generates credibility and confidence in others
• Confident and assertive with a self-motivated and flexible attitude
• The ability to overcome obstacles to solve
• Ability to cope with pressure and work to tight deadlines
• Innovative and adaptable
• Energy/drive
• Ability to work with employees at all levels

Leadership role: Yes

• Deputise for the MD Singapore to RCEO / RCFO Asia-Pacific regarding Singapore business and towards other APAC or dAO stakeholders as required
• Responsibilities may include acting as a Company secretary at board meetings of dnata Singapore

Language:

• Spoken and written fluency in English is mandatory; spoken and written fluency in another Asian language (as a second language) would be an advantage

The Customer Services Assistant provides assistance to customers at check-in counters. He/she ensures that passengers’ details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors.

The Customer Services Assistant demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage. Furthermore, he/she is service-oriented, possesses good communication skills as well as handles passengers with special needs in an appropriate manner.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

Summary

The Resource Planning Manager is responsible to his team to maximizing the utilization of available resources through the provision of medium-term tactical planning and production of staff rosters, ensuring the is responsible for the provision of rosters considering fluctuations in flight volumes, feedback from Resource Allocator teams, and other operational data sources.

Duties and Responsibilities

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Provide an independent view regarding the most effective utilization of all resources. Support the allocation of resources in through long-term planning. Direct and support Resource Planners and Resource Allocators to effectively resource shifts on a monthly to 24/7 basis through three distinct phases:
• Pre-planning - considering the expected demands, schedules, and roster resources pre-plan the allocation of tasks 24-72 hours in advance of the shift
• Shift-planning - during the shift prior and/or at the start of the appropriate shift, considering the actual availability of resources (Manpower, Equipment, and Facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load
• Real-time - considering the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in-line with the actual loads
• Improve operational efficiency and productivity by utilizing specialist knowledge of the decision support systems including but not limited to Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and other dnata or third-part Management Information Systems (MIS).
• Actively work with the Duty Managers, Resource Planners and Resource Allocators by providing expert advice, input and direction in order to respond to dynamic changes during rostering including but not limited to annual leave planning, long term workplace injuries or sickness.
• Effectively communicate the rostering plan to the appropriate staff, seeking input and review to ensure that front-line staff inputs are reviewed and accounted for in the continual improvement of rostering coverage.
• Ensure compliance with all workplace safety, security, and health policies and procedures
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

Requirements

• Minimum Degree or Diploma from a recognized tertiary institution with minimum 5 years in a management or leadership role
• Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company
• Strong analytical ability, diagnostic and problem-solving skills, with ability to anticipate future needs to make strategic decisions on optimising resource utilisation
• Excellent time management, prioritization, with creative and lateral thinking
• Must possess advanced computer skills with an awareness of specialist applications, packages, programme languages, and high proficiency of MS-Office
• Excellent communication in English, both written and spoken
• System user training required on Inform suite. Knowledge of the Inform suite is highly advantageous.

Summary

The Resource Planner is responsible for short-term planning, development and review of resource plans and rosters ensuring optimal allocation of the key operational resources including manpower, equipment and facilities. This role will cover short-term planning of at least 48 hours to 1 month ahead and also on the day of operation if required.

The Resource Planner will be planning for rosters across all ground handling functions regularly, and as required by the business. The Resource Planner works on fixed hours over 5 days’ week across weekdays and weekends.

Duties and Responsibilities

• Accountable for ensuring that the allocation of resources is undertaken independently, withoutprejudice, and in-line with the planned business needs, the dynamic real-time operational demands,and the unscheduled customer requirements; whilst achieving the targeted levels of the currentService Level Agreements
• Manage the issued rosters and ensure optimal staff coverage
• Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; for example, in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance
• Identifying potential risks to staffing and equipment availability and developing strategies to mitigate these risks. This includes planning for emergencies, labour shortages, equipment failures, and other unforeseen challenges.
• Provide the Resource Planning Manager with strategic analysis on “what-if” scenarios by finding efficiency-increasing ways to roster staff and preview and review the allocation of resources and interfere where necessary
• Strict adherence to the policies prevalent to resource planning, such as return to work policies and conforming to the Employment act guidelines
• Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks to the resources.
• Maintain regular coordination and communication with resource planning team and IT to ensure that the decision support systems deliver functional results and are configured in line with the operational needs. Keep up-to-date with all existing and new system functionalities for the systems relevant to the allocation function.
• Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant resource planning team. Continuously keep up-to-date on the service and resource levels agreed by the departments through coordination with the relevant standards and procedures staff, line managers and supervisors.
• Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

• Minimum Diploma from a recognized tertiary institution
• Min. 7 years of experience in Planning, Rostering or Optimisation roles
• Strong analytical ability, diagnostic and problem-solving skills, with ability to anticipate future needs to make strategic decisions on optimising resource utilisation
• Excellent time management, prioritization, with creative and lateral thinking
• Must possess advanced computer skills with an awareness of specialist applications, packages, programme languages, and high proficiency of MS-Office
• Excellent communication in English, both written and spoken
• System user training required on Inform suite. Knowledge of the Inform suite is highly advantageous.
• Prior experience or knowledge of the aviation industry will be advantageous. Understanding the dynamics of aircraft scheduling, crew allocation, and airport operations (especially RBS and Cargo) can be beneficial.

Summary

The Resource Allocator is responsible for maximizing the utilization of available resources and providing a dynamic real-time resource allocation plan by optimally allocating the key operational resources including manpower, equipment and facilities on the day of operation. This position demands a high level of coordination, flexibility, and problem-solving skills.The Resource Allocator will be working across all ground handling functions, as required by the business. The Resource Allocator works on 12 hours rotating shift over 2 days and 2 nights per week.

Duties and Responsibilities

• Undertake the allocation activities in 3 phases:
• Pre-planning taking into account the expected demands, schedules and rostered resources, pre-plan the allocation of tasks 48 hours in advance of the shift as per agreed timetable and departments specifics.
• Shift allocation planning during the shift, prior and/or at the start of the appropriate shift, taking into account the actual availability of resources to include manpower, equipment and facilities, re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load.
• Real time, taking into account the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in line with the actual loads. Actively monitor the achievement of tasks and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks. Effectively adapt allocation plans according to unscheduled demands such as delays.
• Pre-plan deployment and provide input on overtime necessary to meet service standards
• Continually monitor deployment to ensure maximum efficiency, responding swiftly to operational challenges, such as equipment breakdowns, staff shortages, or sudden changes in weather conditions. This requires quick, informed decision-making based on proposals by the application to resolve issues with minimal disruption to airport operations.
• Actively work with the operational shift in-charge by providing expert advice, input and direction in order to respond to dynamic changes during the shift for example in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administration section regarding staff non-attendance.
• Strict adherence to the policies prevalent to resource planning, such as return to work policies and conforming to the Employment act guidelines
• Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks to the resources.
• Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
• Work as part of a team of resource allocators ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required.
• Ensure compliance with all workplace safety, security, and health policies and procedures
• Any other duties, or assignments as assigned

Requirements

• Minimum Diploma from a recognized tertiary institution
• Min. 5 years of experience in Airport Operations
• Previous experience in an operational resource allocation, shift management or overtime planning would be an advantage.
• Excellent analytical skills and ability to quickly respond to dynamic changes during the shift.
• Excellent communication in English, both written and spoken.
• Excellent organization, time management and prioritization, especially during rapidly changing shift schedules