Total 5 analyst job vacancies in Singapore

Position Overview

The IT Security Operations Analyst role’s is to safeguard the organization’s IT systems and data. This role requires the candidate's active participation in the implementation of security policies and procedures, the monitoring and analysis of security events and the maintenance of security tools. Other responsibilities are to identify, investigate and resolve any security threats, vulnerabilities and incidents. The candidate must keep up to date with the latest security trends, have excellent communication and problem-solving skills and have a deep understanding of security principles and technologies. The individual will have a functional role in mentoring other team members and share the off-hour support responsibilities.

Responsibilities

1. Monitor, maintain, and analyze network and computers for unusual activity or suspicious behavior by reviewing information security logs.
2. Manage and resolve security Level 2 support tickets per defined SLAs
3. Investigate and analyze security incidents to determine root cause and impact.
4. Report compliance failures to management for immediate remediation.
5. Responsible for the effective management of the organization’s Crowdstrike Falcon Admin Console.

• Deploy Crowdstrike Falcon EDR detection agent on all corporate devices.
• Ensure coverage of malware detection for all managed EDR Agent capable devices.
• Migrate existing server agents from alert-only mode to blocking mode.
• Provide EDR escalation support for agents already installed

1. Assist and collaborate with the Information Security Group and coordinate with IT Infrastructure on the following:

• IT Threats and Vulnerabilities Assessments, Protection, and Remediation
• IT security patch management follow-up and reporting
• Firewall rule documentation, review, and approval
• Promote within IT Infrastructure the proper Security controls aligned with the IT Security Program
• Validate and maintain operational security documentation.

1. Continuously assess the current Security Posture and provide recommendations for remediation and prevention of security incidents.
2. Collaborate with cross-functional teams to implement security solutions and technologies.
3. Stay up to date with industry trends and emerging security threats to proactively address potential risks.
4. Assist in the deployment of new security systems.
5. Participate in security audits and assessments to ensure compliance with regulations and standards.
6. Understand the dark and deep web ecosystem.
7. Manage and support the following applications:

• Palo Alto/Firewall
• Network security (Micro-segmentation)

1. Perform other duties as required

Qualifications and Experience

• Bachelor’s degree in Cybersecurity Engineering or Computer Sciences
• Strong professional experience in information security with a focus on security operations and technical support
• Strong Experience with Palo Alto and Crowdstrike platform
• Experience with VPN, SSL and other encryption technologies
• Good knowledge of server, workstation, and Active Directory technologies that impact security controls
• Deep understanding of TCP/IP, DNS and common network services
• Experience with security frameworks and compliance requirements such as GDPR, ISO 27001, NIST 800 and PCI DSS.

Position Overview

The BI Analyst – AI and Machine Learning will play a crucial part in automating and optimizing our processes to enhance efficiency, reduce errors, and drive innovation in our operations. Reporting to the BI Development Manager, the BI Analyst is responsible for the design, development, testing, debugging and documentation of AI solutions. The incumbent ought to have a strong technical background and an aptitude for incorporating business domain knowledge into their work. He/she interacts frequently with business stakeholders and communicates technical information in easy to understand terms to team members, internal stakeholders and the management team.

Responsibilities

• Develop and implement machine learning models and algorithms to optimize various processes within the semiconductor distribution operations.
• Design and deploy AI solutions to automate repetitive tasks, improve accuracy, and streamline workflows.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Lead projects from inception through to completion, ensuring timely delivery, adherence to budget, and achievement of project goals.
• Conduct regular assessments and optimizations of deployed AI systems to ensure ongoing performance and reliability.
• Provide technical expertise and guidance to internal stakeholders on AI and machine learning best practices.
• Stay updated on advancements in AI and machine learning technologies and recommend innovative solutions applicable to our industry.

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience (3 years) in developing and deploying AI solutions, with a focus on machine learning techniques.
• Strong programming skills in languages such as SQL, Python, R, or Java, with proficiency in relevant libraries and frameworks (e.g., TensorFlow, PyTorch).
• Solid understanding of data structures, algorithms, and data processing techniques.
• Experience in project management, including planning, scheduling, and resource management.
• Excellent communication skills with the ability to collaborate effectively across teams and levels of the organization.
• Ability to work independently and drive projects forward with minimal supervision.
• Previous experience in the semiconductor industry or related field is a plus.

Competencies (Skills & Behaviours)

• Excellent analytical & problem-solving skills
• Possesses a high regard for quality work and customer support
• Desire and aptitude to learn new technologies and skills
• Desire and aptitude to develop business domain knowledge
• Functions efficiently and with a sense of urgency in fast paced and multitasking environment
• Self-motivated as well as ability to work well in a team environment
• Excellent written and verbal communication skills

POSITION OVERVIEW

In this role, your primary responsibility is to work within the Global IT Operations. As part of the first line of support, you will be stationed in the Asia Pacific Distribution Centre (APDC) to support the various critical IT systems and equipment.

Your main responsibility focuses on the 2nd line support while seamlessly transitioning to 1st line of support as necessary, assisting users remotely through phone, email, or remote desktop tools, and offering on-site support.

The support issues will vary, requiring a flexible approach to prioritize and address the needs of internal customers effectively. Overall, your role is critical in maintaining smooth IT operations in APDC and an excellent user experience for the employees.

RESPONSIBILITIES

• First point of contact along with first level of investigation and resolution of software and hardware technical issues reported by clients via phone or supported ticketing system.
• Meticulously logging and tracking of incidents reported by clients in the ticketing system, ensuring timely resolution according to service level agreements (SLAs).
• Uphold a high standard of customer service, professionally addressing client queries.
• Maintaining clear and effective communication with clients to ensure timely resolution of technical issues and a positive client experience.
• Determine the level of response required. This involves prioritizing and escalating tickets as needed to meet SLAs and minimize downtime.
• Assisting clients via deskside or through remote desktop tools to troubleshoot and resolve technical issues and perform post-resolution follow-ups.
• Perform first-level of network problem analysis and troubleshooting, respond appropriately to the problems.
• Perform installation, configuration and set up of computer systems as per established procedures when required.
• Liaise with third-party vendors and service providers to resolve technical issues, coordinate service requests, and ensure timely resolution of IT-related problems.
• Documenting troubleshooting steps, solutions, and best practices to create a knowledge base for future reference, training purposes, and to enhance support processes.
• Monitor and support IT equipment (including network, servers, UPS, storage, temperature monitoring device) connectivity and status through the monitoring tools, notifications, and alerts, ensuring the connectivity is always up.
• Attend and be involved during Service Desk Team meetings.
• Additional duties or projects assigned by the management may be required at times.

QUALIFICATIONS

• Diploma in Information Technology or equivalent.
• Microsoft 365 Certified: Modern Desktop Administrator Associate certification will be an added advantage.
• Cisco Certified Network Associate (CCNA) will be an added advantage.
• Microsoft Certified: Azure Fundamentals will be an added advantage.

EXPERIENCES

• At least 5 years of relevant work experience in IT Service Desk environment.
• Experience in a distribution center environment will be advantageous.
• Ability to troubleshoot hardware and software issues including but not limited to: Microsoft Windows, Microsoft Office suite. Experience with IT support tools and ticketing systems.
• Good knowledge of the following software, hardware, and systems:
• Windows OS, Microsoft Office Suite, Citrix, Active Directory, TCP/IP, Network Printers, Label Printers, PCs, Desktop Imaging, Terminal Services, Remote Desktop, Incident management tools, Request Management tools, Android and IOS devices, RF scanners, barcode scanners.
• Possess good understanding of Networking Protocols and Fundamentals, as well as able to manage PC configurations and set up.

JOB PURPOSE:

Business Intelligence Analyst generate and analyze reports backed by statistical and financial principles to support the management team in formulating their business strategies. The person is also responsible to provide user support for CRM (Customer Relationship Management System) and Marketing Associates Applications.

PRINCIPAL ACCOUNTABILITIES:

• Develop and generate management reports.
• Automation of mainline reports and document work procedures.
• Maintain database to ensure data accuracy and information integrity.
• Handle statistics and finance related enquiries from various departments.
• Provide user support for CRM & Marketing Associates systems, enforcing best practices and improving user productivity.
• Develop and maintain documentation for systems configuration, application workflow and business rules.
• Work with IT development resources to enhance applications and troubleshoot.
• Work with User Services team on application administering, such as creation & maintenance of workgroups, maintenance of existing users, creation of new users, creation of users synchronization rules and region / branch realignment.
• Support & maintain Marketing SOP and periodical ISO auditing.

JOB CONTENT:

• Develop, Maintain & Modify Reports to suit changing business needs

RECOMMENDED CREDENTIALS:

QUALIFICATIONS

• Degree in IT / Computer Studies / Business Analytics / Applied Economics and Finance or Equivalent.

EXPERIENCES

• Experience in data manipulation and analysis is essential. Ability to automate reports is preferred.
• Exposure working with senior management.

COMPETENCIES

• Knowledge in MS applications specifically Power BI, Power point, word, excel, access.Proficient in programming - VBA, SQL, DAX.
• Ability to develop and troubleshoot macro programming (VB Application).
• Good interpersonal and communication skills, and service-oriented with a high-level of initiative and drive.

JOB CONTENT:

• Conduct regular account reviews with assigned Asia Sales Management to review key performing indicators, ensure proper account qualification, coverage, strategy and assignments in order to maximize revenue.
• Responsible for working with assigned Asia Sales Management to ensure their activities are aligned with corporate strategy.
• Analyze and prepare executive summaries for senior / executive management highlighting branch performance, staffs’ productivity levels and recommendations.
• Drive initiative / projects that directly contribute to enhancements in efficiency and increased profitability.
• Collaborate with counterparts in other territories to oversee the Global Transfer Business process, which tracks business moving from one territory to another. Work with global sales teams in order to facilitate the transfer process.
• Mediate inter-branch conflict regarding fair distribution of revenue credit as it relates to transfer business.
• Ensure proper implementation of Sales Operating Procedures and Best Business Practices.

CREDENTIALS:

QUALIFICATIONS

· Diploma / Degree in Commerce, Economics, Finance or Business Administration.

EXPERIENCES

· Preferably 1-2 years business working experience.

· 1 years auditing experience and min 1 years’ commercial finance experience (supporting sales and involved in sales reviews)

· Experience driving and managing change. Strong ability to sell ideas and get the “buy-in” of peers and branch management.

· Experience working with Senior leadership team

· Ability to analyze data and present findings to senior level management in a concise manner.

· Comfortable working independently, as well as in a team environment.

· Travelling may be required.