Total 91 job vacancies by H&M Group

You contribute meaningfully to the business by providing support with in-house payroll accounting and general payroll administration for Singapore and Malaysia.  You will be responsible for processing payroll information into our payroll software.  You ensure all employees are paid in accordance with employment laws and regulations and the Company established processing guidelines.

Key responsibilities:

• Process new hire and termination paperwork.
• Data entry of payroll information into payroll software such as administration of Leave, Staff Card and Medical Insurance benefits.
• Maintain master data of employee files.
• Filing of Government Paid Leave schemes and NS Claims
• Assist in the preparation of monthly payroll reports and other ad-hoc reports as required.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Working at the heart of a fast-paced fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

Key Responsibilities

• Lead garment presentation in the store and in the windows according to our H&M guidelines
• Plan, execute and follow up sales activities and store campaigns
• Maximize selling by analyzing sales reports and taking action accordingly
• Communicate, inform and train the store team about garment presentation, and upcoming activities and campaigns
• Order, handle and organize display materials

As the Regional Stylist, you are responsible for the implementation of the COS styling direction in our windows and stores across the whole of APAC. In this role your will have the chance to drive the styling direction created globally and adapt it for the APAC countries to create customer desire and to build brand awareness.  

• Partner with the Central Stylist to create a styling direction aligned to each window concept, providing customers with inspiration  

• Interpret the global styling direction and adapting to APAC customer needs and stock levels 

• Use the styling direction & collaborate with mens & ladies concept visual merchandisers to drive conversation rate and selling by creating a strong visual identity, starting with the windows and through to the mannequins looks in store.  

• React to selling trends, customer data and sell through to showcase products that will drive traffic and conversion 

• Co-operate with Merchandising Team, to ensure stock intake is aligned with styling direction and looks.  

• Co-operate with the Marketing Team regarding events and external collaborations 

• Provide information and inspiration on styling direction to in-store VM teams, overseeing the styling guidelines for execution across windows and in store 

• Create styling information packs using Adobe design programs  

• Follow and analyse the success of the window product in order to secure selling, conversion rate, and Brand Identity 

• Work towards creative and commercial objectives with a strategic approach to the product storytelling in store and windows 

Although no two days are ever the same, there are some things that you can expect to be involved in regularly this includes

• Offering customers a high level of service, through styling advice, product knowledge and store experience
• Analysing selling information and taking responsibility for the store sales performance
• Leading and motivating a team of managers, visual merchandisers and sales assistants to achieve excellent standards of service
• Leading on recruitment and ensure induction and training to new starters is carried out
• Identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Creating a great place to work

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

As the Digital Co-ordinator, you will support the Digital Marketing Team in building brand awareness and incremental growth for COS online and in store in the APAC region.
You will focus on acquiring new customers through multiple online channels regionally across owned, earned and paid media such as paid search, paid social, programmatic and affiliate marketing.

What you will do:

• Collaborate within the Regional Digital Marketing team, creating an efficient and informative workflow towards the set long- and short-term goals and overall KPIs, with a focus on traffic, conversion, and revenue​
• Support the execution of digital and performance marketing strategies, together with local market Digital Marketing specialists
• Co-operate with external Digital Marketing agencies in the region to maintain visibility that meets set targets with a focus on acquiring key customer groups and consistently tailoring the activity towards improving customer relevance​
• Coordinate with other departments (ecom, marketing and merchandising teams) to align all activity and the marketing calendar, while briefing all required digital marketing assets​ for owned media channels such as online store, newsletters and owned social media
• Work with marketing and creative teams to coordinate copy and adaptions required for multiple channels
• Coordinate activity across Paid ads such as paid social, search, display, programmatic and affiliate marketing
• Coordinate activity across Owned media such as Newsletter, site content, social and communication platforms
• Update and inform the regional team, with data and reports of channel performance, working closely to analyse them with local market Digital Marketing specialists​

As the Workspace Lead - SEA, you will be responsible for Workspace management of the Singapore office and Workspace strategy across Singapore, Malaysia, Vietnam, and Philippines offices. Together with the People & Teams function, you will drive and optimize the workspace culture by playing a part in employee engagement strategies such as creating an engaging environment where people can advance their careers and do their best work. As the heart of the workspace, you will help foster a sense of community in the workspace that allows people to feel comfortable, productive and inspired in their working life.

You manage daily operations to create a workspace that increases well-being, personal productivity and organizational effectiveness. You are a culture ambassador, community advocate and service leader in the workspace. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. You are a person that thrives on people engagement and getting day-to-day hands-on to achieve the bigger picture. Because when people feel inspired, great things happen!

Key responsibilities

• This role will require being hands-on operationally until clear ways of working are established with our vendors, such as driving administrative standards are maintained across office spaces, such as supplies, inventory, invoice management, calendar planning, collaborating with administrative in other spaces.
• Develop strategy, framework and tools that will empower leaders in the business to take ownership of their team’s employee engagement initiatives.
• Transform the office into Future Workspace ready, with the support of global and local stakeholders in work environment improvement initiatives.
• You design and ensure, at a strategic level, creative employee engagement activities (Fika) with clear connection to your our organization’s purpose and business outcome.

 As Web Analyst, you contribute to digital profitable growth in the region, playing a critical role in optimizing the digital customer experience. You are responsible for full funnel behavioral analysis related to website traffic, user behavior, product performance, and sales performance across all owned digital transactional channels (.com & app). You track key metrics, generate reports, and identify trends to make data-driven recommendations for improving website functionality, user engagement, and conversion. You collaborate with cross-functional teams to implement strategies that enhance the overall online shopping experience, such as A/B testing, all with the goal of increasing revenue and profit. You are responsible for driving the behavior analytics competence within the e-com team, acting as an expert user of SQL querying and extracting data from DEP.

You have strong analytical and technical capabilities with a solid understanding of web analytics metrics and KPIs. You are skilled in data interpretation with an ability to translate complex data into actionable insights and recommendations. You are familiar with e-commerce best practices and principles, with an understanding of the total digital ecosystem. You are a clear communicator and work collaboratively with a cross-functional team to implement data-informed strategies and tests.

Key responsibilities

• Responsible for full funnel web analytics per market across all owned digital transactional channels (.com & app), by collecting and analyzing website performance data, traffic, conversion rates, bounce rates and user behavior to monitor trends and identify areas for improvement.
• Generate regular reports and dashboards, summarizing key findings and presenting actionable insights to the regional digital team and other stakeholders. You support in planning, execution, and drive evaluation of A/ B and multivariate testing to evaluate the impact of changes to the website, helping to optimize features, content, and user pathways for maximum conversion.
• You perform customer segmentation and cohort analysis to understand the behavior and preferences of different customer groups, including product performance and customer experience; implementing tagging and tracking solution to ensure accurate data collection and main data integrity across various digital platforms and channels.
• Expert user for SQL and data enablement platform, point of contact for the global teams and regional digital team during data transformation and leads upskilling of the regional digital team.
• Collaborate with customer activation and marketing team, ecommerce leads, and experience leads in tracking the effectiveness of online campaigns, ROAS, performance of products and categories and customer behavior, recommending executional adjustments to improve sales, inventory management, and develop best practices.
   

As Key Account Lead (Zalora), you will drive operational excellence and seamless customer experience on digital marketplace platform while consistently maintaining the H&M brand. The role will work collaboratively and cross-functionally to drive and transform the customer experience while maximizing financial returns. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues. 

Key responsibilities

• Execute on the activity plans for the brand on external marketplace. Gain familiarity with the commercial agenda of our partners, maximize selling peaks, drive strong customer awareness and conversion through executing all campaigns, commercial activities and promotional events in the most optimized manner.
• Build and maintain brand health on the platform in terms of accurate & relevant catalogue, content, callouts, assortment and offer. 
• Explore and implement best practices for marketplace inventory fulfillment; identify areas for improvement that can lead to cost savings, greater efficiencies and profitability. 
• Make sure that all assets (creatives) utilized across marketplace platforms align with global guidelines
• Secure strong collaboration between external partners and develop strong internal relationships across functional areas such as merchandising, media, business tech and logistics to make sure day-to-day operations run seamless on the marketplace platform and help the brand optimize traffic, customer growth and revenue. 

As E-com Marketplace Manager, you will drive profitable sales and customer growth on digital marketplace platform through partner and assortment expansion while consistently maintaining the H&M brand. The role will work collaboratively and cross-functionally to drive and transform the customer experience while maximizing financial returns and building the business into a strategic profit center. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.

You are commercially driven, results-oriented, and thrive on using salesmanship to drive day-to-day optimization and executional excellence of our marketplaces. You have deep experience in e-commerce sales, with knowledge of how to translate data into insights that lead to hypothesis to test and action. Your interest in digital, product and assortment, analytical ability, and commercial skills enable you to constantly improve customer shopping experience in your markets. You are an experienced and proven leader with ability to lead effectively and create results in a highly complex environment. You enjoy teamwork and collaborate effectively with a group of diverse people to achieve set goals and targets. You have a strong business mindset, communicate well and you are comfortable in making decisions.

Key responsibilities

• Ensure marketplace profitability and customer growth by building joint selling budget, in collaboration with internal stakeholders and marketplace partners; set, optimize, and secure strong activity plans for the brand on external marketplaces and gain familiarity with the commercial agenda of our partners, maximizing selling peaks through accurate forecasting and inventory planning.
• Collaborate with marketplace partners and local media team to set and deliver on marketing budgets and optimize both paid and owned channels to drive traffic, customer growth, and revenue. Explore and implement best practices for marketplace inventory fulfillment; identify areas for improvement that can lead to cost savings, greater efficiencies and profitability.
• Build and maintain brand health on the platform in terms of catalogue, content, callouts, assortment and offer, as well as own sales analysis, reporting ROI and developing sales through consistent follow-ups with our marketplace partners.
• You ensure marketplace branding experience by acting as a brand ambassador building the H&M brand in the marketplace digital environment and developing promotional events to drive strong customer awareness and conversion.
• Drive and promote a consistent, brand-appropriate presence across all high engagement visibility areas on marketplace and communication through strong price and product presentation in collaboration with the media lead.

As Digital Experience Lead (Post Purchase), you contribute to omni profitable growth in the region, playing a critical role in securing the omni experience of our customers that drives brand perception, sales growth, and profitability. You are responsible for the omni experience in our transactional channels, with extra focus on the post purchase experience. Based on an understanding of daily performance and customer behavior, you proactively identify and drive tests to positively impact conversion, improve profit, and increase fashion brand perception. You act as an informal leader, working as a counterpart to our global digital value streams to ensure value capture through implementation of new capabilities.

You have a strong e-commerce background and previous experiences and proven track record driving commercial growth. You have a good understanding of how to optimize the digital customer experience for overall profitable growth, short and long-term. You are data driven, with strong analytical capabilities and ability to synthesize data into insights and tangible actions. You are customer centric in your approach and have an ability to translate visions, directions and frameworks into specific actions and improvements. You are structured and well ad versed in planning, presenting, and communication. You act as an informal leader in how you drive your work, you get your message across and inspire others.

Key responsibilities

• Ensure customer experience optimization, securing full funnel digital experience by conducting analysis and utilizing insights from data such as sales performance, web analytics, user behavioral insights, heatmapping and A/B testing to generate hypothesis and identify actions to improve sales, profit, brand perception and customer lifetime value.
• Plan, create, and execute A/B tests and actions available to the regional team (e.g optimization of landing pages, checkout processes, and other conversion points), inline with our customer experience strategy and brand direction.
• Review results and conclusions of tests and actions, sharing learnings with regional teams and global functions to continually identify, size and formalize improvement in the digital customer journey and conversion funnel, from traffic acquisition to conversion and retention to inform our digital development roadmap.
• Drive implementation of post-purchase strategies and new capabilities, collaborating with our global value streams to ensure value capture, continually monitoring and optimizing delivery, payment, return options and fees to drive overall digital profit growth.
• Work in tight collaboration with ecommerce leads and retail area managers to secure day-to-day customer experience and continually optimize the full funnel.

a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.