Total 17 call center job vacancies in Singapore

Your Mission

This position is responsible for driving activities related to digital transformation as a member of the Program Management Office at HMGICS. The role involves developing revenue generation and operational models for training, advisory, and solutions focused on digital transformation and new manufacturing technologies. Additionally, the position will serve as the junior chief of staff to the Chief Innovation Officer, with the potential to assume full responsibilities within the short-term, based on performance.

What To Expect

[1. PMO Member for Digital Transformation - 20%]

• Help define and enforce agile work processes to continually improve the velocity and impact of digital transformation activities undertaken by the relevant technology and manufacturing squads. As a member of the PMO squad serving Digital Transformation, this involves applying core technologies such as IoT, AI/ML/LLM, simulation, and automation to enhance operational performance.
• Engage with all relevant stakeholders within and outside HMGICS to develop insights that accelerate digital transformation.

[2. Revenue Generation and Operational Models - 50%]

Develop new revenue generation and operational models for HMGICS based on core capabilities. This may include, but is not limited to:

• Learning and training programs on Digital Transformation, e.g., for other manufacturing companies.
• Advisory and technology consulting services to assist companies in adopting digital transformation.
• Provision of core technology solutions.
• Other initiatives within the Hyundai Motor Group.

[3. Junior Chief of Staff - 30%]

Assist the Chief of Staff to the Chief Innovation Officer (CIO), with the goal of becoming the full Chief of Staff within 1-2 years:

• Actively manage the CIO Organization’s activities, time, and priorities to maximize impact and ensure the achievement of HMGICS's core objectives.
• Prepare briefing materials, presentations, and reports for executive meetings and communications on behalf of the CIO.
• Develop strong relationships with senior stakeholders within HMGICS, the Hyundai Motor Group, and external partners, with the aim of overseeing and coordinating cross-functional initiatives, particularly those related to Mission 2.
• Grow into a trusted advisor and thought partner for the CIO, providing insights and recommendations on critical decisions.
• Handle confidential and sensitive information with the utmost discretion.

What You'll Bring

• Bachelor's degree in Engineering (preferred); MBA is a plus.
• Minimum of 2 years of experience at a top-tier management consulting firm, with strong references.
• Technical expertise in process innovation and business consulting projects.
• Extensive project experience in digital transformation, capability building, and new business models.
• Exposure to the technology or automotive industries.
• Advanced proficiency in MS Office and MS PowerBI.
• Passion for the future mobility industry and a desire for accelerated growth within the organization.
• Strong interest in and familiarity with technology innovation and future tech trends, as well as business model creation.
• Inquisitive mindset with a focus on continuous improvement through innovative thinking and structured problem-solving.

Your Mission

As a Project Manager, you will be responsible for driving the development of HMGICS's Technology Roadmap and fostering a robust ecosystem of innovation and technology partners. You will define methodologies, identify pain points, and leverage data-driven insights to continuously enhance factory processes.

What To Expect

[Technology Roadmap Development]

• Collaborate with HMGICS and HMG stakeholders to plan and implement the technology roadmap.
• Design, develop, and maintain HMGICS use cases and technology catalogs.
• Foster and manage a network of technology and innovation partners.

[Work Process Management and Pain Point Identification]

• Define and implement methodologies to measure performance and project ROI.
• Engage with manufacturing stakeholders to gather data and identify critical pain points.
• Analyze data to identify operational bottlenecks and system limitations.

[Technology Solution Deployment]

• Leverage data analysis and collaborative workshops to develop practical and sustainable solutions.
• Provide project management support to operational teams during solution implementation.
• Monitor post-deployment performance and ensure a smooth handover to production teams.

What You'll Bring

• Master's or Ph.D. degree in Engineering or a related field.
• Minimum 5 of experience in management consulting, business process re-engineering, IT/OT system development, process innovation, or business/system consulting.
• Experience using simulation tools and techniques (e.g., digital twin, discrete event simulation) to model and analyze complex systems.
• Strong technical expertise in process innovation consulting projects, IT/OT system development projects, and data analysis or business intelligence implementation.
• In-depth understanding of the manufacturing industry.
• Strong problem-solving and analytical skills to identify opportunities for improvement and develop innovative solutions.
• Excellent communication and interpersonal skills for effective collaboration with diverse stakeholders.

Your Mission

This position will be responsible for ensuring accurate and timely payroll processing, compliance with local regulations, and providing excellent service to our employees. Additionally, the incumbent will manage employee insurance and benefits programs to ensure comprehensive coverage and support for all staff.

What To Expect

• Accurately process end-to-end payroll for all employees, including calculations, deductions, and payments.
• Handle monthly CPF contributions, income tax submissions, and other statutory requirements.
• Ensure timely and accurate payment of salaries, bonuses, and other compensation.
• Stay updated with local payroll regulations and ensure compliance with Singapore employment laws.
• Prepare and submit statutory reports, including IR8A, IR21, and other relevant filings.
• Conduct regular audits to ensure accuracy and compliance.
• Address payroll-related queries from employees promptly and professionally.
• Provide guidance and support regarding payroll policies, procedures, and statutory requirements.
• Maintain and update payroll system records accurately.
• Oversee employee insurance plans, including medical, dental, and life insurance.
• Serve as the main point of contact for employees regarding insurance and benefits-related inquiries.
• Coordinate with insurance brokers to address any issues or updates.

What You'll Bring

• Diploma or Bachelor's degree in Human Resources, Business Management, or a related field.
• Minimum of 2 years of experience in payroll processing.
• Strong knowledge of Singapore employment laws, CPF regulations, and tax requirements.
• Prior experience in SAP SuccessFactors and SAP HANA would be advantageous.

Your Mission

This position is responsible for driving activities related to digital transformation as a member of the Program Management Office at HMGICS. The role involves developing revenue generation and operational models for training, advisory, and solutions focused on digital transformation and new manufacturing technologies. Additionally, the position will serve as the junior chief of staff to the Chief Innovation Officer, with the potential to assume full responsibilities within the short-term, based on performance.

What To Expect

[1. PMO Member for Digital Transformation - 20%]

• Help define and enforce agile work processes to continually improve the velocity and impact of digital transformation activities undertaken by the relevant technology and manufacturing squads. As a member of the PMO squad serving Digital Transformation, this involves applying core technologies such as IoT, AI/ML/LLM, simulation, and automation to enhance operational performance.
• Engage with all relevant stakeholders within and outside HMGICS to develop insights that accelerate digital transformation.

[2. Revenue Generation and Operational Models - 50%]

Develop new revenue generation and operational models for HMGICS based on core capabilities. This may include, but is not limited to:

• Learning and training programs on Digital Transformation, e.g., for other manufacturing companies.
• Advisory and technology consulting services to assist companies in adopting digital transformation.
• Provision of core technology solutions.
• Other initiatives within the Hyundai Motor Group.

[3. Junior Chief of Staff - 30%]

Assist the Chief of Staff to the Chief Innovation Officer (CIO), with the goal of becoming the full Chief of Staff within 1-2 years:

• Actively manage the CIO Organization’s activities, time, and priorities to maximize impact and ensure the achievement of HMGICS's core objectives.
• Prepare briefing materials, presentations, and reports for executive meetings and communications on behalf of the CIO.
• Develop strong relationships with senior stakeholders within HMGICS, the Hyundai Motor Group, and external partners, with the aim of overseeing and coordinating cross-functional initiatives, particularly those related to Mission 2.
• Grow into a trusted advisor and thought partner for the CIO, providing insights and recommendations on critical decisions.
• Handle confidential and sensitive information with the utmost discretion.

What You'll Bring

• Bachelor's degree in Engineering (preferred); MBA is a plus.
• Minimum of 2 years of experience at a top-tier management consulting firm, with strong references.
• Technical expertise in process innovation and business consulting projects.
• Extensive project experience in digital transformation, capability building, and new business models.
• Exposure to the technology or automotive industries.
• Advanced proficiency in MS Office and MS PowerBI.
• Passion for the future mobility industry and a desire for accelerated growth within the organization.
• Strong interest in and familiarity with technology innovation and future tech trends, as well as business model creation.
• Inquisitive mindset with a focus on continuous improvement through innovative thinking and structured problem-solving.
• Fluent in English; proficiency in Korean is a plus.

Your Mission

This position is responsible for applying data-driven problem-solving, data science, and optimization techniques to resolve real-life manufacturing problems and deploy the ideated solutions in a production environment.

What To Expect

HMGICS is seeking data scientists with a deep interest in solving real-life industrial problems and applying their solutions at scale in a mass-production environment. Candidates should have a technological interest in at least one of the following domains: Data Analytics, Optimization, AI/ML, or Generative AI & LLMs. Additionally, candidates should have a functional interest in at least one of the following areas: logistics, supply chain, assembly, quality, maintenance, or enterprise functions.

• Participate as a data scientist in multi-disciplinary project teams aiming to improve the performance of our production environment in specific areas such as logistics and supply chain, assembly, maintenance, and quality.
• Perform explanatory analytics to understand the key underlying drivers of performance and how to further optimize them.
• Develop and maintain optimization or predictive models as required to assist production in delivering productivity, flexibility, quality, or sustainability improvements.
• Deploy these models in production and train engineers and technicians to leverage the insights for improving their day-to-day performance.

What You'll Bring

• Bachelor's or Master's degree in Industrial Engineering, Computer Science, Mathematics, or equivalent practical experience.
• 6 years of project execution experience as a data scientist, resolving industrial problems across the value chain, including manufacturing, and ensuring the adoption of data science solutions.
• Preferred experience in the manufacturing and/or automotive industry.
• Strongly preferred experience in implementing data science and/or AI projects in real-life industrial environments (large POCs or at-scale deployments).
• Critical end-to-end problem-solving skills, including rapid and rigorous issue analysis, idea development and implementation, and feasibility demonstration and deployment at scale.
• Experience in applying Regression/Classification/Clustering models, Large scale data analysis, Time series analysis, Forecasting models, or Kernel-based methods.
• Experience in algorithm development using Mathematical programming (Linear programming, Mixed-integer programming), (Meta)Heuristic algorithms, Stochastic Process, or Combinatorial Optimization.
• Expertise in processing large-scale datasets in distributed data frameworks (Hadoop, Spark, or Hive).
• Expertise in data mining frameworks such as PyTorch, TensorFlow, Scikit-learn, or MLlib.
• Expertise in applying machine learning, Generative AI, LLMs is a plus.

Your Mission

This position is responsible for managing machines in HMGICS' smart factory and driving innovation in the creation of self-diagnostic machinery maintenance systems.

What To Expect

• Perform daily patrols, monthly semi-overhauls, annual overhauls, and scheduled maintenance tasks.
• Prepare work reports and deliver them to the next shift.
• Monitor plant conditions (production, downtime) in real-time and report on orders from superiors.
• Respond to emergencies (breakdowns, accidents, fires, etc.).
• Create breakdown reports, including root cause analysis (RCA) and countermeasures.
• Be prepared to work day and night shifts, overtime, early shifts, and respond to urgent tasks, including nights, weekends, holidays, and vacations when requested by the company or superiors.
• Plan and execute activities strictly to achieve the target downtime ratio for the equipment and lines in charge.
• Ensure the availability and readiness of spare parts, with a focus on critical equipment.
• Faithfully perform maintenance duties as required.
• Carry out orders from superiors and report on them at the start, during, and upon completion.
• Be familiar with condition monitoring systems and able to interpret various machinery data parameters.
• Innovate and optimize maintenance plans, including predictive maintenance models.
• Review Prognostics & Health Management strategies to advance smart maintenance.

What You'll Bring

• Bachelor's degree in Mechanical Engineering or a closely related field.
• At least 2 years of relevant machine maintenance experience in the automated manufacturing industry (preferred).
• At least 2 years of experience with pneumatic systems such as SMC and FESTO.
• At least 2 years of experience with reducers from manufacturers such as Alpha, Sumitomo, and SEW.
• At least 2 years of experience in condition monitoring systems.
• Technical knowledge in engines and metal machining.
• Experience in designing small machinery parts (e.g., shafts, blocks).
• A valid driver's license and related equipment field experience (preferred).
• Proficiency in IT skills: MS Office (Excel, PowerPoint, Word), AUTOCAD (for designing small mechanical parts), and 3D CAD (Step, Inventor, Catia).
• Welding certification.
• Experience in lubrication, and maintenance of bearings, fans, and pumps.

Your Mission

As a Visual SLAM Engineer, your primary mission is to lead the development of a sophisticated multi-camera visual SLAM system for our upcoming Autonomous Mobile Robot (AMR) product. You will be at the forefront of advancing our SLAM technology, ensuring that it meets the highest standards of accuracy, efficiency, and robustness. Your work will directly impact the capabilities of our AMR, enabling it to navigate complex environments with precision. You will collaborate with a talented team of engineers, contributing your expertise in computer vision and algorithm development to push the boundaries of what our product can achieve. Your passion for innovation and commitment to excellence will be crucial in driving our product forward.

What To Expect

• Gain a deep understanding of our SLAM stack and propose improvements across all related algorithms.
• Research, Develop, and Implement cutting-edge computer vision algorithms for SLAM.
• Write clear, maintainable, and well-documented code, ensuring it is robust by creating comprehensive unit tests.
• Collaborate with the team, sharing ideas and explaining new algorithms.
• Ensure all code is thoroughly tested through appropriate unit tests.
• Be a team player with strong written and verbal communication skills, effectively collaborating with fellow engineers.
• Exhibit a passion for learning, research, and development.
• Be proficient in writing and maintaining documentation for both the codebase and developed features.

What You'll Bring

• A Master's or Ph.D. degree in Electrical/Mechanical/Computer Engineering or a relevant discipline with more than 3 years of industry experience.
• Highly skilled in C++ with substantial experience in scripting languages such as Python.
• Extensive expertise in 3D computer vision, multi-view geometry, and SfM/SLAM.
• Strong mathematical foundation, particularly in multi-view geometry, linear algebra, and optimization.
• Proficient in using open-source libraries for computer vision and mathematics, such as OpenCV and Eigen.
• Experienced with source control systems like Git and project management tools like Jira and Confluence.
• Familiar with open-source optimization libraries, including g2o, GTSAM, and Ceres.
• Skilled in optimization, numerical linear algebra, probabilistic estimation, and sensor fusion.
• Experienced in Test Driven Development (TDD).

Your Mission

This position is responsible for planning, coordinating, and executing the overall electrical maintenance of various electrically powered and controlled machinery and equipment.

What To Expect

• Plan and direct preventive maintenance on electrical systems, equipment, and machinery.
• Develop training programs to enhance the capabilities of maintenance engineers and technicians, including relevant technical knowledge and new equipment and technologies.
• Devise and implement continuous improvement plans for manufacturing equipment.
• Allocate and monitor the maintenance budget and expenditures.
• Conduct troubleshooting and maintenance for ad-hoc issues.
• Maintain appropriate inventory and stock levels of spare parts.
• Manage maintenance service suppliers, including machinery maintenance service providers, through regular contracts and other methods to ensure consistent high-quality performance.
• Support the maintenance department in managing key maintenance metrics such as budget, downtime, personnel, preventive maintenance, spare parts, and computer systems.
• Regularly report work status and key metrics.
• Comply with applicable standards (e.g., ISO 9001, ISO 14001, ISO 45001), laws, and internal guidelines.
• Lead and guide maintenance technicians in their work as needed.

What You'll Bring

• Bachelor’s Degree in Electrical Engineering or equivalent.
• 1-5 years of experience in electrical maintenance in the automated manufacturing industry preferred.
• 1-5 years of experience with electrical systems such as motors (SEW, Siemens), circuit breakers (SE), and contactors (SE).
• 1-5 years of experience with control systems such as PLC (Siemens), sensors (IFM, SICK), and relays (Omron).
• Basic to intermediate level in Siemens PLC, industrial ethernet protocols (PROFINET, EtherCAT, MODBUS TCP) and IO-LINK sensors and masters (install, fix, change, and re-setup).
• Basic to intermediate level in installation and setup of Siemens servo drives, inverters, motors and AC induction motors.
• Understanding of electrical wiring schematic drawing tools, power distribution panels, components, and grounding.
• Understanding of electrical systems, equipment, machinery and electropneumatic circuits.
• Knowledge of electrical maintenance and troubleshooting techniques.
• Understanding of SAP preventive and material management modules.
• Proficiency in MS Office skills and AutoCAD.
• Open-minded individual who seeks mutual growth with the company.
• Self-motivated and proactive personality.
• Problem-solving skills with logical thinking.

Your Mission

This position will be responsible for ensuring accurate and timely payroll processing, compliance with local regulations, and providing excellent service to our employees. Additionally, the incumbent will manage employee insurance and benefits programs to ensure comprehensive coverage and support for all staff.

What To Expect

• Accurately process end-to-end payroll for all employees, including calculations, deductions, and payments.
• Handle monthly CPF contributions, income tax submissions, and other statutory requirements.
• Ensure timely and accurate payment of salaries, bonuses, and other compensation.
• Stay updated with local payroll regulations and ensure compliance with Singapore employment laws.
• Prepare and submit statutory reports, including IR8A, IR21, and other relevant filings.
• Conduct regular audits to ensure accuracy and compliance.
• Address payroll-related queries from employees promptly and professionally.
• Provide guidance and support regarding payroll policies, procedures, and statutory requirements.
• Maintain and update payroll system records accurately.
• Oversee employee insurance plans, including medical, dental, and life insurance.
• Serve as the main point of contact for employees regarding insurance and benefits-related inquiries.
• Coordinate with insurance brokers to address any issues or updates.

What You'll Bring

• Diploma or Bachelor's degree in Human Resources, Business Management, or a related field.
• Minimum of 2 years of experience in payroll processing.
• Strong knowledge of Singapore employment laws, CPF regulations, and tax requirements.
• Prior experience in SAP SuccessFactors and SAP HANA would be advantageous.

Your Mission

This position is responsible for planning, coordinating, and executing the overall electrical maintenance of various electrically powered and controlled machinery and equipment.

What To Expect

• Plan and direct preventive maintenance on electrical systems, equipment, and machinery.
• Develop training programs to enhance the capabilities of maintenance engineers and technicians, including relevant technical knowledge and new equipment and technologies.
• Devise and implement continuous improvement plans for manufacturing equipment.
• Allocate and monitor the maintenance budget and expenditures.
• Conduct troubleshooting and maintenance for ad-hoc issues.
• Maintain appropriate inventory and stock levels of spare parts.
• Manage maintenance service suppliers, including machinery maintenance service providers, through regular contracts and other methods to ensure consistent high-quality performance.
• Support the maintenance department in managing key maintenance metrics such as budget, downtime, personnel, preventive maintenance, spare parts, and computer systems.
• Regularly report work status and key metrics.
• Comply with applicable standards (e.g., ISO 9001, ISO 14001, ISO 45001), laws, and internal guidelines.
• Lead and guide maintenance technicians in their work as needed.

What You'll Bring

• Bachelor’s Degree in Electrical Engineering or equivalent.
• 2-5 years of experience in electrical maintenance in the automated manufacturing industry preferred.
• 2-5 years of experience with electrical systems such as motors (SEW, Siemens), circuit breakers (SE), and contactors (SE).
• 2-5 years of experience with control systems such as PLC (Siemens), sensors (IFM, SICK), and relays (Omron).
• Basic to intermediate level in Siemens PLC, industrial ethernet protocols (PROFINET, EtherCAT, MODBUS TCP) and IO-LINK sensors and masters (install, fix, change, and re-setup).
• Basic to intermediate level in installation and setup of Siemens servo drives, inverters, motors and AC induction motors.
• Understanding of electrical wiring schematic drawing tools, power distribution panels, components, and grounding.
• Understanding of electrical systems, equipment, machinery and electropneumatic circuits.
• Knowledge of electrical maintenance and troubleshooting techniques.
• Understanding of SAP preventive and material management modules.
• Proficiency in MS Office skills and AutoCAD.
• Open-minded individual who seeks mutual growth with the company.
• Self-motivated and proactive personality.
• Problem-solving skills with logical thinking.

Overview

The Digital Solution Center of Hyundai Motor Group Innovation Center in Singapore (HMGICS) is actively engaged in the creation of a series of intelligent IoT systems aimed at tackling challenges in Productivity, Quality, Logistics, Manufacturing, and other areas within the EV industry. The role involves comprehending real-world requirements, crafting IoT architecture, and executing the architecture using the most suitable technologies.

Roles & Responsibilities

• Comprehend and assess practical requirements
• Formulate the architecture for the IoT system, encompassing elements such as DBMS, Interface Protocol, Coding Language, Middleware, etc.
• Identify the necessary skills for system implementation
• Supervise the development and ongoing maintenance of the system

Requirements

• Bachelor's degree or higher in Computer Engineering, Electrical Engineering, Computer Science, Industrial Engineering, or a related field
• Over 8 years of hands-on experience in system architecture and system development
• Proven expertise in designing software architecture, network interfacing, and data pipeline
• Mastery in Software Architecture, Network Diagram, Data Flow Diagram, Interface Protocols, and Linux OS
• Proficient in scripting languages such as PowerShell, Bash, etc.
• Familiarity with IaaS/PaaS, Database Management (Oracle, Tibero, SQL, etc.)
• Technical proficiency in Docker, CI/CD Pipeline, C#, Java, Spring Boot, Vue.js

Overview

This position is responsible for the rapid development and deployment of high-performing AI and Data Science models suitable for advanced manufacturing of electric vehicles.

Responsibilities

• Rapidly develop, deploy, and enhance high-performing and purpose-fit Visual Inspection algorithms, including Anomaly Detection, Object Detection, and Image Classification.
• Advance Human Understanding algorithms, encompassing (2D/3D) Human Pose estimation, Behavior classification, and Person Re-identification.
• Apply cutting-edge Multimodal and LLM Models to Information Retrieval and Question-Answering tasks.
• Take ownership of the complete data life-cycle for AI and Data Science algorithms: from creation/extraction and transformation to annotation, loading, storage, update, and deletion.
• Participate actively in cross-functional Agile projects, contributing to the collaborative development and integration of AI solutions.

Requirements

• Bachelor's or Master's degree in Computer Science, Electrical Engineering, Industrial Engineering, or equivalent practical experience.
• At least 2 years of working experience in Artificial Intelligence, Machine Learning, Computer Vision, Statistics, Data Analytics, or Data Science is preferred.
• Hands-on experience in the following areas: Anomaly Detection, (2D/3D) Human Pose estimation, Behavior classification, Abnormal behavior detection, Online/Continual Learning, Multimodal/LLM Models, or other related fields of AI/Machine Learning.
• Understanding of state-of-the-art theories in AI/Machine Learning.
• Skills/experience with one or more programming languages, including Python, C++, or Java.
• Expertise in deep learning frameworks, including PyTorch or TensorFlow.
• Experience in Agile methods and design thinking is an advantage.
• Experience in MLOps is an advantage.

Overview

This position will be responsible for leading the HR Team in Singapore and spearheading the development and implementation of HR strategies and initiatives. The incumbent will also serve as the primary liaison between the Singapore subsidiary, our headquarters in South Korea and international partners/stakeholders.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business objectives.
• Partner with senior management to drive organizational effectiveness, employee engagement, and talent management initiatives.
• Oversee day-to-day HR operations including recruitment, onboarding, performance management, employee relations, compensation and benefits administration, and employee offboarding.
• Ensure compliance with local employment laws and regulations, including employment contracts, work permits, and employment-related documentation.
• Develop and maintain HR policies, procedures, and employee handbooks in compliance with local laws and company standards.
• Provide guidance and interpretation of HR policies and procedures to employees and managers.
• Act as the primary liaison between the Singapore subsidiary and headquarters in Singapore and South Korea on HR-related matters.
• Coordinate with global HR teams to ensure consistency in HR practices and policies across regions.
• Compile and analyze HR metrics and data to drive informed decision-making and continuous improvement initiatives.
• Prepare regular reports and deliver presentations for senior management and stakeholders.

Requirements

• Bachelor's degree in Human Resources, Business Management/Administration, or a related field.
• At least 10 years of experience as an HR professional, preferably in a multinational company.
• Proven experience in a Manufacturing/Automotive Company or R&D Center.
• Experience in leading an HR team comprising at least 5 members.
• Fluent in English and Korean languages to effectively communicate with C-level executives in Singapore and Headquarters in South Korea.
• Strong understanding of HR best practices, policies, and procedures.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build strong relationships and work effectively with cross-functional teams.
• Demonstrated leadership and problem-solving abilities.
• Proficiency in HRIS software and MS Office applications.

Overview

This position will be responsible for customer experience and brand communication at HMGICS. Responsibilities include content development, KPI monitoring, manpower planning, event coordination, program leadership, budget management, executive reporting, and CSR drive.

Responsibilities

• Develop and refine the concept of brand communication content at HMGICS center to ensure alignment with organizational objectives and customer expectations.
• Define and monitor key performance indicators (KPIs) for the space operation, ensuring measurable success in customer experience and operational efficiency.
• Strategically plan and allocate manpower for operation across brand experience, F&B, and Test Drivers to optimize customer engagement and satisfaction.
• Coordinate and execute ad-hoc event operations for various groups including visitors, media, key opinion leaders (KOL), and VIPs, ensuring seamless experiences and brand representation.
• Lead the development and implementation of seasonal experiential programs to enhance visitor engagement and loyalty.
• Oversee marketing and promotional activities for the CX Space, including digital, offline ads, and PR management, to effectively communicate brand values and attract target audiences.
• Manage monthly and annual budgets, ensuring prudent allocation of resources and adherence to financial targets.
• Report to C-level executives in Singapore and Headquarters, providing strategic insights and updates on customer experience initiatives.
• Drive the development of local society CSR programs, fostering community engagement and corporate social responsibility.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• More than 5 years of experience in marketing or brand communications, preferably with exposure to EV-related projects.
• Strong experience in the automotive scene and space marketing.
• Proven experience in customer experience management, preferably in a hospitality or retail environment.
• Strong analytical skills with the ability to interpret data and insights to drive strategic decision-making.
• Excellent communication and interpersonal skills, with fluency in both English and Korean languages to communicate with C-level Executives and staff based in Singapore and Headquarters.
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with attention to detail and the ability to multitask effectively.

Overview

This position is responsible for developing and executing a comprehensive PR strategy and plans that support the overall product marketing plans.

Roles & Responsibilities

• Work closely with Marketing, Sales teams, and the appointed PR agency to develop the overall PR strategy and plans for HMGICS products.
• Establish and maintain strong relationships with all media contacts, key opinion leaders, and key industry stakeholders.
• Plan and organize media engagement events, including product previews, launches, and showcases.
• Manage the development and distribution of press materials, including media releases, keynote speeches, product factsheets, etc.
• Actively pitch new story angles/media interviews to maximize product exposure.
• Manage the HMGICS Newsroom to ensure all product news and information (local/global) are updated in a timely manner.
• Oversee the overall management of media test drives and the test car fleet.
• Monitor industry trends and news, and conduct monthly media monitoring of HMGICS clippings.
• Serve as the key liaison for all product-related media inquiries.

Requirements

• Bachelor’s degree in Marketing, Mass Communication, or related disciplines
• Minimum 5 years of experience in Public Relations (preferably in the Automotive industry)
• Strong knowledge of traditional and digital PR techniques, including media relations, influencer marketing, and content creation
• Strategic thinker with a passion for the automotive industry and a proven track record of delivering successful PR campaigns
• Excellent written and verbal communication skills, with the ability to craft compelling messages and narratives

Overview

This position is responsible for the development of HMGICS's Technology Roadmap and maintain its ecosystem of innovation and technology partners. He/She will develop the structure for monitoring performance of various factory processes, identify pain points to be resolved with technology pilots, and leverage data-drive approach to drive continuous improvement.

Roles & Responsibilities

• Support the planning & implementation of technology roadmap in collaboration with HMGICS and HMG stakeholders
• Design, develop, and maintain HMGICS use case and technology catalogue
• Design, develop, and maintain HMGICS ecosystem of technology and innovation partners, in collaboration with HMGICS and HMG stakeholders
• Define methodology and detailed work processes to continually measure performance and project ROI
• Engage with relevant stakeholders in HMGICS manufacturing group to gather data and develop insights on critical pain points
• Perform data analysis to identify operational bottlenecks and system impediments
• Leverage data analysis and facilitate brainstorming workshops to develop practical and sustainable solutions
• Provide project management support with operation teams to implement solutions
• Monitor performance improvements post-deployment and ensure smooth handover to production team

Requirements

• Bachelor's Degree in Engineering or relevant discipline
• At least 3-5 years (Junior)/ 5-10 years (Senior) of experience in Management Consulting / BusinessProcess Re-engineering / ICT Consulting/ Process Innovation/ Business/ System Consulting
• Technical skills in process innovation consulting projects, IT/OT System development project
• Deep understanding in manufacturing industry
• Technical skills in data analysis or B.I.(Business Intelligence) implementation

Overview

The Digital Solution Center of Hyundai Motor Group Innovation Center in Singapore (HMGICS) is actively engaged in the creation of a series of intelligent IoT systems aimed at tackling challenges in Productivity, Quality, Logistics, Manufacturing, and other areas within the EV industry. The role involves comprehending real-world requirements, crafting IoT architecture, and executing the architecture using the most suitable technologies.

Roles & Responsibilities

• Comprehend and assess practical requirements
• Formulate the architecture for the IoT system, encompassing elements such as DBMS, Interface Protocol, Coding Language, Middleware, etc.
• Identify the necessary skills for system implementation
• Supervise the development and ongoing maintenance of the system

Requirements

• Bachelor's degree or higher in Computer Engineering, Electrical Engineering, Computer Science, Industrial Engineering, or a related field
• Over 8 years of hands-on experience in system architecture and system development
• Proven expertise in designing software architecture, network interfacing, and data pipeline
• Mastery in Software Architecture, Network Diagram, Data Flow Diagram, Interface Protocols, and Linux OS
• Proficient in scripting languages such as PowerShell, Bash, etc.
• Familiarity with IaaS/PaaS, Database Management (Oracle, Tibero, SQL, etc.)
• Technical proficiency in Docker, CI/CD Pipeline, C#, Java, Spring Boot, Vue.js