Total 72 job vacancies by Palo Alto Networks

Your Career

As we continue to grow as an organization, we are hiring premier Named accounts sales professionals to run and drive sales engagements into Service Providers (Telcos) accounts in Singapore. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major Service Providers (SP) accounts in Singapore
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

Your Career

As a member of the Palo Alto Networks sales team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Must have experience handling commercial and whitespace accounts in Laos, Myanmar or Cambodia (CLM)
• Understands the power of channels and has strong channel relationships with both T2 partners and Distributors
• Prior experience in selling direct and through channel partners
• Prior experience in inside sales
• Territory business planning and execution - understands and has executed partner programs and incentives
• Technology orientation and can articulate well at CXO levels
• Proficiency in driving growth through the process - By leveraging Partner Account Planning, marketing, channels, etc.
• Strong exposure in working with Inside sales team and is seen as a territory leader
• Great communication and presentation skills
• Proven track record by exceeding business quotas regularly for the last 3+ years

Your Career

As a SASE SE Specialist for network security transformation, you provide technical expertise and guidance in customers' network security transformation and zero trust journey.  You will be key in defining technical solutions that secure a customer’s key business imperatives. 

As the CASB/DLP expert within our SASE team you will be responsible for expanding our CASB/DLP footprint in JAPAC. You evangelize our industry leadership in on-prem, cloud, and security services that establish Palo Alto Networks as a customer’s cybersecurity partner.

Your Impact

• Collaborate with sales teams to recommend and develop customer solutions on network transformation with SSE & CASB/DLP.

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership.

• Lead and support customer demonstrations that showcase our unique value proposition.

• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities.

• Architect CASB/DLP & SSE solutions that will help our customers strengthen to transform their network and simplify their security posture

• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions

• Lead conversations about industry trends and emerging changes to the network & security landscape.

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• As the main technical point of contact for CASB/DLP & SSE, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

Your Career

As a Palo Alto Networks Specialist Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Specialist Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps

• Present to customers as our expert at all levels in the customer hierarchy from technician to manager

• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps

• Work closely with product and engineering to debug and correct challenges encountered during POCs

• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary

• Create new demo scenarios and use cases

• Discuss complex platform architectures to prospects

• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

Your Role

We are looking for a highly motivated Sr Business Analyst to join our JAPAC Go-To-Market Shared Services team. As a business analyst, you will play a key role in sales and program initiatives focused on our commercial go-to-market execution in the JAPAC region. Your work will help us identify trends and correlations to better drive business outcomes. Key elements of your role will include the optimization and execution of global programs and regional initiatives targeted at our sales expansion into commercial via our channel route-to-market.

Your Impact

• Work with key business stakeholders and regional teams (sales operations, business intelligence, strategy and planning) to deliver insights, reports, visualization and analysis to solve important business problems and optimize growth opportunities

• Act as the lead liaison and strategic partner in collaborations with Distribution & Commercial cross-functional teams, including field account managers, marketing team, speedboat teams, other channel groups, as well as external business partners.

• Lead systems and related projects across the project lifecycle, starting from planning, initiation, development, implementation, communication, change management activities, risk management and the collection of best practices

• Working closely with the Director of Operations to develop, implement and maintain consistent operating procedures around distribution route-to-market priorities such as frictionless transactional process, stocking strategies and other similar initiatives.

• Partner with the commercial sales team to drive the data analysis effort from start to end for our Inside Sales Representatives (ISR) team to optimise efficiency and productivity in the whitespace territories including Small and Medium Business segmentation (SMB)  

• Work with complex data sets from across the value chain such as sales, perform deep analytical dives into transactional database and identify subsets of trends and correlations to better drive business outcomes. Conduct ad-hoc analyses to support cross functional projects.

• Act as a representative of channel strategy with internal and external business partners. Assist in the review and evaluation of business initiatives, product and projects with respect to formulate insights for senior business leaders.

• Assist with business strategy, controls and financial performance. Manage and execute a disciplined change management process.

• Lead workshops to elicit business needs and create requirement models. Interface with support teams and operations to solve challenging business pain-points.

• Develop and execute channel growth strategy & initiatives, planning, including opportunities to generate further value and partner retention

• Design, implement, and support KPIs for HR Services

• Mentor, guide, advise and/or check the work of less experienced Business Systems Analysts

Your Career

As a member of the Palo Alto Networks Channels team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Manage sizable commercial (Non-Named Enterprises, Midmarket & SME) business in Singapore

• Must have experience handling commercial accounts and partners in Singapore

• Understands the power of channels and has strong channel CXO level relationships with both T2 partners and Distributors

• Experience in both direct and  channel sales a plus

• Territory business planning and execution - understands and has executed partner programs and incentives

• Technology orientation and can articulate well at CXO levels

• Proficiency in driving growth through the process - By leveraging Partner Account Planning, marketing, channels, etc.

• Strong exposure in working with Inside sales team and is seen as a territory leader

• Great communication and presentation skills

• Proven track record by exceeding business quotas regularly for the last 2+ years

• Achieved recognition such as Chairman’s Club, Best Sales Leader, Best Account Manager 

Your Career

As a member of the Palo Alto Networks sales team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Must have experience handling commercial and whitespace account in Singapore
• Understands the power of channels and has strong channel  relationships with both T2 partners and Distributors
• Prior experience in selling direct and through channel partners
• Prior experience in inside sales
• Territory business planning and execution; understands and has executed partner programs and incentives
• Technology orientation and can articulate well at CXO levels
• Proficiency in driving growth through the process: By leveraging Partner Account Planning, marketing, channels, etc.
• Strong exposure in working with Inside sales team and is seen as a territory leader
• Great communication and presentation skills
• Proven track record by exceeding business quotas regularly for the last 2-3 years

Your Role

We are looking for a highly experienced commercial sales head to join our JAPAC Go-To-Market Shared Services team. As a leader, you will play a key role in shaping up our new Commercial RTM/GTM initiative focused on partner engagement in the JAPAC region. Your work will help us identify trends and spearhead new initiatives to accelerate our commercial segment revenue booking growth across each sub-regions.

Your Impact

• Develop and implement commercial strategies to achieve revenue growth targets and enhance profitability.

• Lead the sales and marketing teams to develop and execute successful sales and marketing campaigns.

• Manage a team of Inside Sales Representatives with the prime responsibility to tap into whitespace through inbound and outbound call campaigns.

• Develop strong relationships with key partners to drive business growth and foster increased customer loyalty.

• Conduct market research and analysis to identify trends and opportunities, as well as track competitor activity to develop effective strategies to stay ahead of the competition.

• Ensure compliance with relevant laws and regulations pertaining to commercial activities, including customer data privacy regulations.

• Develop and manage budgets and financial performance metrics to ensure that commercial activities are aligned with the overall business strategy.

• Develop and manage commercial offerings and/or bundles tailored to markets, including pricing, terms, and conditions.

• Identify and assess new business opportunities to diversify the company's revenue streams and improve its market position

Your Career 

As a Principal Consultant in Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security.

We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record of continuous learning, and has the technical acumen to embrace data, technological and innovative approaches to deliver the best consulting outcomes for clients, as they work to address the challenges associated with today’s cyber threat landscape. 

Your Impact

• Principal SOC Advisory
  • 6+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities
  • Possess a deep technical knowledge in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms
• Defensive Security Skills (desired)
  • Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event correlations across a variety of sources i.e. cloud, network, endpoint, logs
  • Ability to perform detailed assessments, identify areas for improvement and make recommendations to transform an organisation's cyber security operations and capabilities to better protect, detect and rapidly respond to modern threats. 
  • Demonstrated experience in improving an organisations security operations capabilities such as improvements in asset visibility, threat detection capabilities, automation techniques, case management, enablement of compliance and regulatory requirements
  • Experience in conducting threat hunting and/or compromise assessments to identify active or dormant indicators of compromise (IoCs) or evidence of unknown threats within an organisations digital environment
  • Relevant industry certifications including GIAC Defensible Security Architect (GDSA), GIAC Intrusion Analyst (GCIA), GIAC Continuous Monitoring (GMON), CISSP
  • Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC
• Principal Cloud Security
  • 6+ years of experience performing cloud security advisement and risk assessments based upon industry-accepted standards
  • Hands-on experience with a cloud hosting provider (AWS, Azure, GCP, etc)
  • Experience with a Cloud Application Security Broker - MCAS, Netskope
  • Possess a deep technical knowledge in CASBs, Cloud Platforms and the dependencies around such an environment (WAF, SSO, Cloud Threats, API Security, Cloud Security Posture Management)
  • Former experience with cloud migrations (cloud to cloud, or on-prem to cloud)
  • Knowledge of command-line interfaces or scripting tools in cloud environments is a plus
• Cloud Security skills (desired)
  • Secure software development practices, including SecDevOps
  • Sound knowledge of applicable frameworks & standards, including OWASP, MITRE ATT@CK & D3FEND, CIS, NIST CSF, CSA CCM & ISO 27107
  • Relevant industry certifications including CSCP
  • Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC
• Principal Cyber Risk Management
  • Experience in performing cyber security threat & risk assessments to support the development of cyber security strategies and roadmaps
  • Technical proficiency in a wide range of cyber risk management services, including cyber threat, risk and control assessments, secure software development practices, penetration testing, vulnerability assessments, among others
  • Sound knowledge of applicable laws, compliance regulations, and industry standards as it relates to privacy, security, and compliance
  • Sound knowledge of applicable frameworks, including MITRE ATT@CK & D3FEND, CIS, NIST CSF, CSA CCM
  • Strong communication and presentation skills
• Cyber Risk Management skills (desired)
  • Experience in threat modelling & application security risk assessments, secure software development practices, including SecDevOps
  • FAIR Open certified & experience in applying FAIR for cyber risk quantification 
  • Relevant industry certifications including CISSP, CISM, CISA
  • Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC

Your Career

The Principal Consultant on the Offensive Security team is focused on assessing and challenging the security posture across a comprehensive portfolio of clients. The individual will utilize a variety of tools developed and act as a key team member in client engagements. They will be the client’s advocate for cybersecurity best practices and will provide strong recommendations in this domain. 

Your Impact

• Conducts periodic scans of networks to find and detect vulnerabilities
• Performs client penetration testing to find any vulnerabilities or weaknesses that might be exploited by a malicious party, using open-source, custom, and commercial testing tools - Red Team experience essential
• Ability to assist in scoping engagements by clearly articulating various penetration approaches and methodologies to audiences ranging from highly technical to executive personnel
• Report generation that clearly communicates testing and assessment details, results, and remediation recommendations to clients
• Develop scripts, tools, and methodologies to automate and streamline internal processes and engagements
• Conducts IT application testing, cybersecurity tool and systems analysis, system and network administration, and systems engineering support for the sustainment of information technology systems (mobile application testing, penetration testing, application, security, and hardware testing)
• Conduct threat hunting and/or compromise assessment engagements to identify active or dormant indicators of compromise (IoCs) using Crypsis and Palo Alto Networks’ threat hunting tools (and/or client owned hunting instrumentation where applicable)
• Assist Leadership in the development of security standards and best practices for the organization and recommend security enhancements as needed
• Able to conduct cyber risk assessments using frameworks or standards like NIST CSF, ISO 27001/2, PCI, CIS Top 20, CMMC, or other industry measurement tools
• Conduct cloud penetration testing engagements to assess specific workloads (i.e., AWS, GCP, Azure, containers, or other PaaS and SaaS instances) for vulnerabilities and subsequently attempt to exploit identified weakness after receiving permission from client stakeholders
• Provide recommendations to clients on specific security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks including response and recovery of a data security breach
• Ability to perform travel requirements as needed to meet business demands  

Your Career

Palo Alto Networks is looking for an experienced Sr. Focused Services Manager. You will be responsible for leading our Managers and their respective Support Account Managers in a region, segment or country by ensuring they have the support and tools to perform their job tasks at a high level as well as helping each member to grow within their roles. You will drive issue escalation point for your region/country/theater, lead the communication channel into the business, manage business change and process improvements and mentor your respective teams for success and growth

Your Impact

• Interview, hire, train and mentor a team of Support Account Managers

• Manage projects and teams to promote productivity and effectiveness

• Drive decisions and results that will affect costs and may impact the short-term goals of the organization

• Receive assignments in the form of objectives and determines how to use resources to meet project schedules and goals

• Provide guidance to others managers and fellow peers within the latitude of established policies to complete assignments

• Maintain a solid sense of cohesiveness within your team, focusing on employee morale and employee development initiatives for internal retention

• Drive Support metrics and KPIs to manage Support Account Manager managers and teams effectively

• Set team goals in-line with overall organizational goals- also, set specific goals for direct reports and provide regular feedback on performance

• Provide leadership, mentorship, and support for technical account related issues

• Lead effective advice and counsel on strategic communications issues and exercise effective discernment

• Drive  process improvement for efficiency, organization, and customer satisfaction purposes

• Drive close collaboration with various internal partners (including engineering, account management, product management, IT, and manufacturing) to resolve issues and grow the business

• Drive close collaboration  with Sales and Post-sales account teams on scoping and pricing FS contracts as well as introducing the offering to customers

Your Career

Working together with a Systems Engineer, you will be responsible for delivering new clients in our growing territories. You are the primary point-of-contact for major accounts and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high, executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions.

You will lead to identifying and signing appropriate channel partners as well as training them on our solutions. Additionally, your credibility will guide your customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge.

Your Impact

• You will specifically be responsible for acquiring and managing strategic Large Enterprise accounts in Singapore
• Employing world-class account management skills to identify cross-selling and up-selling opportunities within the target accounts
• Be a highly competent presenter, with a proven track record in selling to C level executives
• Develop and maintain detailed account profiles including organisational charts for all accounts to be reviewed by management on a quarterly basis
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that affect target markets
• Develop market strategies and goals for each product and service - understand the strategies, goals, and objectives of accounts
• Lead coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)
• Take full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process
• Extensive domestic travel and possible International travel as necessary

Job Summary:

The Cyber Security Asset Management Services Lead will be responsible for partnering with sales teams and relevant teams to win new business by leading asset discovery engagements and help identify white space opportunity. This person will lead asset management services engagements across a portfolio of customers and will also help shape the strategic direction of the Cyber Security Asset Management (CSAM) practice, building the business and becoming a strategic advisor to our customers and focus on PANW solutions pull- through. The candidate should have prior experience of structuring and selling software Enterprise license agreements (ELAs) and Software as a Service (SaaS) deals leveraging asset base and white space information; enabling sales teams with pipeline generation and value proposition to drive incremental revenues and margins. The ideal candidate should have both a business background that enables them to engage at the CXO level, and technology background that enables them to easily interact with customer’s technology and security teams.  

Key Responsibilities: 

• Partner with Sales, Technical and Services teams to plan and conduct CSAM engagements and contribute to customer relationships

• Provide hands-on, expert level proactive CSAM assessment service to customers and deliver gap analysis and findings to CxO and key stakeholders 

• Assist customers in developing and implementing CSAM strategies, policies, and procedures aligned with best practices and regulatory compliance requirements

• Identify and execute strategies for CSAM service development, enablement and process that result in the identification of white space opportunity and pull through of PANW’s solutions

• Leveraging gap analysis and asset information, collaborate with Sales teams to investigate further use cases in order to identify incremental PANW solution requirements and assist to shape ELA and SaaS value propositions

• Amplify PANW’s ELA buying program offering with customers to help simplify and consolidate their spend across multiple point security solutions and deliver flexibility and agility around software usage

• Understand customer challenges. Pricing and financial modeling to support customer use cases

• Market analysis, requirements development, business case, collateral, strategy, and positioning

• Interact with customers, partners, and sales engineering teams in different forums to gather feedback and evangelize the offerings

• Collaborate with product marketing, technical marketing, sales engineering, and technical support teams to train the field teams, gather feedback

• Drive thought leadership and participate with leading ecosystem and alliance partners to create and offer CSAM services and increase market share. 

Your Career

We are looking for an Ecosystems Business Operations Manager to support the JAPAC Theatre GTM & Shared Services management team.  This role will drive and enable programs and processes that will deliver significant value to our partners, distributors, and sellers.  You will own and maintain various operations cadence, monitoring and improving the overall pulse of partner programs through systems and tools, processes, and metrics.  This position relies on an understanding of program management, sales operations, and various routes to market (resellers and distributors, system integrators, service providers, technology partnerships, etc.).

This role reports to the  Senior Director, JAPAC Sales Operations with a dotted line into the JAPAC VP GTM Shared Services.

Your Impact

• Collaborate with diverse cross-functional teams to develop and execute the JAPAC Commercial strategy.

• Work with the GTM Theatre leadership team to formulate and accelerate strategy and execution.

• Coordinate activities and provide operational support to our NextWave partner program, Managed Service Provider program, and other Ecosystem programs

• Reporting - Dashboard and Scorecard, QBR, Ecosystem business  analysis

• Assist in sales strategy and segmentation and expansion of new routes to market

• Enable and support Program performance including rebate calculation and reporting

• Drive greater efficiency in the operational execution of high-velocity business via the Deal Desk, Sales Systems and internal team.

•  Build and provide process documentation and training for stakeholders (internal teams, sales resources, partners/distributors)

• Support and drive continuous improvement through data analytics to identify areas of improvement and gaps

• Review and identify areas for improvement leading to operational efficiency, process optimization, and field acceleration working with various teams within the organization (operations, IT, leadership, etc.)

• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness

Your Career

As a Pre-Sales Systems Engineer, you are an important member of our technical sales team, identifying complex security challenges in your customers’ networks and driving solutions with our market-leading security products and services.

You are the technical sales representative of the company and focus on customer satisfaction with all that you do. You and your sales partner own the customer relationship and your goal is to help them detect and prevent advanced cyberattacks and breaches while safely enabling applications by deploying the full Palo Alto Networks platform so that they can confidently pursue network, cloud, and mobile technology initiatives.

Your Impact

• Understand and effectively present our security platform and solutions
• Work closely with Public Sector customers in Singapore
• Create and deliver compelling demonstrations of Palo Alto Networks products and solutions
• Educate customers and partners on the modern network security landscape
• Identify and qualify new opportunities and support technical pre-sales activities to opportunity closure
• Expand the Palo Alto Networks install base within existing accounts
• Enable and leverage channel partners and work successfully in a channel-driven sales model
• Create evaluation test plans with customers and lead the evaluation process to a successful conclusion
• Differentiate from industry technologies and solution
• Assist customers through the support escalation process
• Continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest
• Identify problems in customer environments - effectively engages customers at the technical field and technical management levels
• Effective in customer-facing engagement, in writing, presentation, and creative problem-solving skills

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 
• Lead case swarming and training sessions for frontline teams

Your Career

As part of the Programs and Facilitation team, the Sales Enablement Onboarding Facilitator will be responsible for assisting the management and  logistics of our global, virtual and in person training sessions. You will work closely with program coordinators and session facilitators, cross-functional teams and external partners to ensure smooth execution of the training programs. The Sales Enablement onboarding facilitator thrives in a fast paced environment, has strong attention to detail, is organized and process driven. You will assist in managing the coordination, logistics and results monitoring of enablement programs to support the Japanese and Korean new hires through sales onboarding, sales kickoff events, continuous learning programs and other special projects particularly focused on these non native English speakers.

Your Impact

• Support JAPAC members, including Japanese and Korean participants, in the Global New Hire Onboarding training - Provide language support, localization, logistics, tool usage, and travel assistance to ensure a smooth execution and seamless learning experience for participants
• Participate in in-person HQ and Singapore sessions with New Hires, offering language and logistical support for English-conducted sessions and activities
• Schedule and coordinate logistics for training sessions, webinars, and workshops, including venues, Zoom setup, and execute participant communications
• Assist existing tracking and managing the budget and expenses for on-site training to ensure the cost-effective delivery of training initiatives
• Collect and analyze feedback and effectiveness metrics for Non-Native English, and provide escalation to Global Enablement team 
• Communicate with local sales managers to plan and implement the necessary support for New Hire Onboarding, ensuring coordination with stakeholders

Your Career

The Engineering TAC (ETAC) team is an exciting crossroads between Technical Assistance Center (TAC) and Engineering. This team is uniquely empowered to drive decisions and to be the thought leaders within the Global Customer Support organization at Palo Alto Networks. On any given day, members of the team may work with cutting-edge new hardware and software projects very early in the product life cycle, develop and deliver advanced technical training, assist a support engineer with a challenging customer issue, replicate a complex issue in our lab, evaluate customer network design, or help improve features for supportability and usability that shape the future of our products. Our roles are very hands-on and have a high impact on the company. 

We are a relatively small global team consisting of top performers with a support or engineering background. You’ll enjoy networking and collaborating with key contacts outside your own area of expertise such as Product Management, QA, Engineering, Sales, and more, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly not just participate in but lead technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. You are a good candidate if you are the type of person who asks “why” as opposed to just accepting an answer. 

Your Impact

• Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE) - This includes not only structured training throughout the year but also includes ad hoc sessions and Q&A in-person and remotely
• Work directly with Engineering on cutting-edge new product development - With your combined technical expertise in our state-of-the-art cybersecurity platform, and knowledge and skills learned from prior technical support experience, as an ETAC engineer one of your primary responsibilities is to define supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
• Develop and deliver expert level training materials for TAC support and Engineering teams - Training is a key component of the day-to-day success of support - An ETAC engineer has the highest level of expertise amongst support teams, and is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general - You will share those details with TAC via advanced technical documentation and training sessions
• Develop advanced troubleshooting focused tools and scripts to help solve complex customer issues and improve product supportability
• Work with TAC to provide expert-level technical support of customer issues that involve very complex network topologies, architectures, and security designs
• Own critical and executive level issues for LAN/WAN and NGFWs - You will work primarily with Customer Support and Engineering with the focus on assisting them with identifying and resolving customer issues - This usually means working with the TAC case owner and development engineering on a replication or verification and communicating updates
• Lead in Identifying problems and taking actions to fix them across support and product life cycles - Sometimes there are opportunities to catch a problem before it is escalated or becomes widespread - ETAC is positioned to identify or help in these unplanned projects that result in a better customer experience, and is also empowered to help implement enhancements and automations that save time and provide better security and usability
• Help drive and enable ML/AI related projects

Your Career

As a Cloud Escalation Engineer - Prisma Access, your role is pivotal in ensuring the smooth operation and improvement of Palo Alto Networks SASE products, particularly Prisma Access.

Your Impact  

Here's a breakdown of what your role entails and the qualifications required:

• Escalation Management - Assume a leadership role in resolving high-priority escalations, and be the interface between Development Operations and support teams to orchestrate swift and effective resolutions
• Tool Development - Develop tools tailored specifically for the Technical Assistance Center (TAC), aimed at enhancing visibility, automating troubleshooting workflows, and alleviating the operational burden on our esteemed Engineering/DevOps cohorts
• Post-mortem Analysis - Harness the power of data-driven insights as you meticulously dissect and analyze the resolution of escalated issues, leveraging these findings to drive iterative improvements in product robustness and support workflow efficiency
• Proactive Monitoring - Anticipate and preempt potential issues through the implementation of predictive monitoring frameworks, enabling proactive interventions to mitigate risks, bolster uptime, and ensure an unparalleled level of service reliability for our valued customers
• TAC Enablement - Deliver structured training sessions to empower our TAC teams with advanced troubleshooting techniques, deep insights into product intricacies, and proficient utilization of tools, thereby enhancing their ability to swiftly and adeptly address customer inquiries and challenges

Your Career

As a pivotal member of the Palo Alto Networks sales leadership team, you will spearhead the growth of the Prisma Cloud sales teams, driving them to surpass company objectives across the ASEAN, Korea, and Greater China Region. Reporting to the Regional Vice President of Prisma Cloud Sales for the JAPAC region, you will lead daily operations including pipeline, demand generation, and channel reviews, ensuring top performance and growth.

Your Impact

• Expand and Scale: Hire and develop a high-performing regional team to achieve company growth and objectives.
• Strategic Partnerships: Engage in quarterly review sessions with key partners in the region.
• Top Opportunities: Influence and drive sales efforts on major accounts with your team.
• Travel: Travel within the district as needed to meet with clients and partners.

Your Career

As a Systems Engineer, you’ll enable sales engagements into a set of large new enterprise accounts. You will play a key role in navigating complex accounts to generate and deliver winning proposals, contract bids, statements of work, and RFI/RFP responses. It is business critical to meet and exceed sales quotas by building and implementing strategic account plans targeting enterprise-wide deployments of the Palo Alto Networks Next-Generation Security Platform. 

Your Impact

• Establish yourself as a trusted advisor to prospects and customers working with your Account Manager and the local partners within your territory
• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions
• Architect and propose validated solutions which address the identified cybersecurity problems in each unrivaled environment
• Ensure ongoing customer happiness, support, and adoption
• Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)
• Understand and effectively differentiate against our top competitors
• Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved

Your Career

As we continue to grow as an organization, we are hiring premier Major accounts sales professionals to run and drive sales engagements into Strategic FSI account in Singapore. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major FSI accounts in Singapore
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

Your Career

The Extended Expertise Consultant is an integral part of our mission within our Professional Services team. As an Extended Expertise Engineer, you will work on-site with our customer(s) supporting our mission to help them quickly and completely adopt our Security Operating Platform, leaving them more secure. This is a highly technical, hands-on role and you will develop and maintain expert level skill sets on our products and solutions deployed within the customer's environment.

Your Impact

• Assist customers with their Incident Response efforts leveraging XSOAR (formerly Demisto) for Security Orchestration Automation and Response (SOAR) 

• Learn & understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector

• Lead XSOAR technical implementation/operations in a customer environment 

• Interact with Security and IT technologies relating to customer environment

• Ability to communicate effectively in crisis situations with all levels of an organization from Engineering/Operations to CIO/CISO audiences

• Ability to create documentation for XSOAR playbooks 

• Ability to refine and translate complex requirements and execute best practice solutions 

• Ability to lead a team 

• Other tasks and duties as needed to support the customer and/or business relating to XSOAR