Total 12 job vacancies by Softwareone Pte. Ltd.

As a Partner Manager, you will be a part of our highly competent Sales Team and join a team at the Singapore office. In this role, you will act as the trusted advisor for our customers and partners regarding Multi-Vendor program.

One of your main objectives will be to prospect, identify, and qualify leads for SWO’s cloud products and solutions. In addition, you will assume accountability for developing, and managing long-lasting business relationships with new and existing customers, selected focused partners and distributors.

• Engage with customers, selected focused partners and distributor.
• Successful management of mid to large-scale, complex deal. Strong relationship-building and negotiation skills.
• Prioritize opportunities to achieve consistent growth in targets and prepare our customers & partners for their journey to the focus solutions.
• Develop and drive an updated and accurate sales pipeline
• 3+ years’ experience selling IT solutions and cloud services in Mid-Market
• Bachelor’s or master’s degree in or equivalent experience in industry related discipline
• Broad knowledge of any one of the focused solutions (which the candidate is familiar with) and the ability to map this to create a business impact for our customers & partners.
• Experience collaborating with customers/partners and extended internal and external teams to generate a comprehensive business and growth plan for accounts.

SoftwareOne is a leading provider of Microsoft 365 and Azure Space solutions, dedicated to helping organizations transform their digital workplaces and We are seeking a highly skilled Digital Workplace Senior Consultant to join our dynamic team of experts.

• As a Digital Workplace Senior Consultant at SoftwareOne you will play a pivotal role in guiding our clients through their digital transformation journey within the Microsoft ecosystem. Tapping into your expertise in Security, Compliance, and Microsoft 365 Collaboration, you will provide strategic mentorship, technical solutions, and standard processes to optimize our clients' digital workplace environments.
• You would be responsible for leading projects and setting standards for more proficient technical delivery. Knowledge management and mentoring Consultants and associates is one of the pivotal requirements for collaboration in Digital workplace Team, here in SoftwareOne.
• Another critical part of cross team collaboration requirement would require the consultant to work with Presales consultants, help them translate business requirements to technical requirements and help them scope technically complicated problem projects and drive it towards and scope strict statement of projects in your expertise.
• 1. Security and Compliance:Good understanding of Microsoft Entra ID and Hybrid Identity solutions extending from ADDS to Entra ID governance.
  Assess and enhance the security posture of clients' digital workplaces in Microsoft Space.
  Good understanding of Microsoft Cloud Security Benchmark
  Good knowledge of Microsoft Defender Suite.
  Good understanding of Microsoft Purview.
  Good understanding of Unified Governance and Insider Risk Management which includes (but not
  limited to) Data classification, Information Labelling, Data Exfiltration.
  Implement compliance policies and practices to ensure data protection and regulatory compliance.
  Conduct security assessments and recommend security standard processes.
  
• 2. Technical Leadership:Stay updated on the latest trends, updates, and features within the Microsoft 365 and Azure Space ecosystems.
  Mentor and provide guidance to junior consultants and team members.
  Contribute to the development of standard processes and methodologies within the organization.
  
• 3. Client Engagement:Act as a trusted advisor to clients, understanding their business needs and challenges.
  Lead workshops, meetings, and presentations to convey technical solutions and strategies.
  Manage client relationships and ensure client satisfaction.

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field
• Experience working with M365 security and compliance solutions.
• Understanding of relevant regulations and compliance standards, such as GDPR and MAS, with equivalent experience considered.
• Strong analytical and problem-solving skills
• Good communication and interpersonal skills
• Ability to work independently and as part of a team

The AWS Business Development Director is an AWS sales specialist against customer problems/ business needs. The AWS BDD plays a leading role in accelerating time to value for our customers and supporting them in their AWS cloud and digital transformation by aligning our solutions, using their good technical understanding of AWS solutions and ability to transform our customers’ challenges into commercial solutions. The AWS BDD identifies, develops, and lands opportunities for defined portfolio elements in collaboration with Account Managers.

Key Responsibilities: AWS Business growth in the region with prime focus in Singapore

Accountable for hunting new AWS Opportunities along with Field Sales ensuring that the customers’ needs are met or exceeded. Drive the entire Sales Cycle from initial Customer Engagement till Contract Closing for new & existing customers.

• Establish relationships with new and existing customers and secure new business in the assigned portfolio element(s).
• Work with Account Managers to ensure that the overall account strategy and goals are followed and achieved.
• Maintain a very detailed level of relevant knowledge on the assigned portfolio element(s) in order to have substantial and relevant conversations with customers and prospects.
• Work with Technical Architects / Practice Leaders to ensure that we craft the right solutions for our customers.
• Guide Account Management on ways to decrease the Sales Cycle, enhance Sales, and improve company brand and reputation.
• Construct service contracts and associated commercials/cost model based on scope and customer’s desired outcome.

Technical Qualifications:

• Able to articulate use cases of AWS cloud transformation specific to the customers industry and size and understand where the customer is on their journey.
• Engage with customers/partners/collaborators from IT all the way to C-level, understand the Customers’ business requirement & challenges, build an IT transformation roadmap covering (not limited to) AWS Cloud services, digital workplace and position the right support model and articulate the business value of the offering.
• Position AWS cloud Services & digital workplace advisory and/or professional services to customer depending on their requirements.
• Articulate the importance and value of adoption and change management in customer journey towards growing efficiency.
• 10+ years’ enterprise technology strategic sales/pre-sales experience with a good knowledge on selling cloud and digital transformation solutions, specifically around AWS, good to have Microsoft Azure.
• Functional understanding of key technologies and trends in the cloud domain, Application Modernization, Data & Analytics, containerization, cloud operating models, Cloud economics.
• Experience preparing, presenting formal proposals to customers. Leading negotiations, coordinating complex decision-making process, and overcoming objections to closure.
• Solid understanding of public cloud market in Asia and strong understanding of cloud consumption economics.
• Expertise in enterprise solution selling techniques and selling cloud-based solutions.
• Effective territory/account management and leading sales teams: planning, opportunity qualification and creation, effective communication with customers/partners/collaborators, needs analysis, value engineering, services/partner engagement, opportunity management and proposal response, pipeline management, large dollar licensing and deal negotiation required.
• Experience and expertise selling to c-suite and executive business decision makers by aligning & reinforcing the value of Cloud transformation to the customer's overall business and/or strategic opportunities and decision criteria.
• Experience leading large cloud engagements, especially those involving infrastructure modernization and migration.
• executive level speaking and presentation skills, and good written communication skills, outstanding proven decision-making, conflict resolution, problem solving and negotiation skills.

In this role, you will be accountable for delivering both cloud and on-premise solutions to our clients. Your primary focus will be on project delivery, working collaboratively to understand client business requirements and translating these into integrated solutions. You will design and implement solutions that harness the capabilities of cloud services platforms like Azure and AWS, as well as on-premise technologies such as VMware ESXi and Microsoft Hyper-V. A thorough understanding of both cloud services platforms and on-premise technologies, along with their relevant best practices, is essential for this role.

Key Responsibilities:
• Design and implement secure, scalable, and efficient cloud/on-premise solutions
• Lead the planning, execution, and management of cloud/on-premise migration projects.
• Conduct workshops with clients for discovery, assessment and requirement gathering.
• Configure and manage landing zones, including setting up security controls, network configurations, and logging.
• Provide expert guidance on cloud best practices, security standards, and cost management.
• Provide technical advice and support to clients and team members.
• Assist in troubleshooting complex issues and provide innovative solutions to enhance system performance and reliability.
• Contribute to the development of knowledge bases and documentation.
• Stay updated with industry trends and developments in cloud technologies.

• Technical Expertise: In-depth knowledge and hands-on experience of cloud and on-premise technologies, including but not limited to Azure Virtual Network, Subnets, Route Table, Network Security Group, Private endpoints, Azure Firewall, Virtual Machine, AKS (Kubernetes Service), Storage Account, Azure SQL Managed Instance, Azure SQL Server, Azure Migrate, Azure Application Gateway, Azure DNS Private Resolvers, Azure Communication Service, Azure Monitor, Azure Virtual Desktop, VMware ESXi infrastructure component and management solution, including virtual switch, live migration, LUNs and more, Microsoft Hypervisor components and management solution, including but not limited to Hyper-V 2019/2022 version, virtual switch, Failover Clustering, System Center Virtual Machine Manager, Hyper-V Replicas, and more, and understanding of interoperability of VMware and Hyper-V, virtual machine conversion/migration

• Problem-Solving Skills: Strong analytical and problem-solving skills with the ability to assess complex challenges and develop practical, effective solutions.

• Communication Skills: Excellent communication skills, capable of explaining intricate technical details to a diverse audience.
• Team Collaboration: Ability to work collaboratively with remote, cross-functional teams and stakeholders to achieve common goals.

Relevant Experience:

Bachelor's or Master’s degree in Computer Science, Information Technology, or related field.

At least 8 years of experience in delivering cloud-based & on-premise solutions

Preferred certifications include Azure qualifications such as AZ-104: Azure Administrator Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Specialty, AZ-800-AZ-801: Windows Server Hybrid Administrator Associate, AZ-305: Azure Solutions Architect Expert

Proficiency in AWS technologies is an added advantage.

In this role, you will be accountable for delivering both cloud and on-premise solutions to our clients. Your primary focus will be on project delivery, working collaboratively to understand client business requirements and translating these into integrated solutions. You will design and implement solutions that harness the capabilities of cloud services platforms like Azure and AWS, as well as on-premise technologies such as VMware ESXi and Microsoft Hyper-V. A thorough understanding of both cloud services platforms and on-premise technologies, along with their relevant best practices, is essential for this role.

Key Responsibilities:
• Design and implement secure, scalable, and efficient cloud/on-premise solutions
• Lead the planning, execution, and management of cloud/on-premise migration projects.
• Conduct workshops with clients for discovery, assessment and requirement gathering.
• Configure and manage landing zones, including setting up security controls, network configurations, and logging.
• Provide expert guidance on cloud best practices, security standards, and cost management.
• Provide technical advice and support to clients and team members.
• Assist in troubleshooting complex issues and provide innovative solutions to enhance system performance and reliability.
• Contribute to the development of knowledge bases and documentation.
• Stay updated with industry trends and developments in cloud technologies.

• Technical Expertise: In-depth knowledge and hands-on experience of cloud and on-premise technologies, including but not limited to Azure Virtual Network, Subnets, Route Table, Network Security Group, Private endpoints, Azure Firewall, Virtual Machine, AKS (Kubernetes Service), Storage Account, Azure SQL Managed Instance, Azure SQL Server, Azure Migrate, Azure Application Gateway, Azure DNS Private Resolvers, Azure Communication Service, Azure Monitor, Azure Virtual Desktop, VMware ESXi infrastructure component and management solution, including virtual switch, live migration, LUNs and more, Microsoft Hypervisor components and management solution, including but not limited to Hyper-V 2019/2022 version, virtual switch, Failover Clustering, System Center Virtual Machine Manager, Hyper-V Replicas, and more, and understanding of interoperability of VMware and Hyper-V, virtual machine conversion/migration

• Problem-Solving Skills: Strong analytical and problem-solving skills with the ability to assess complex challenges and develop practical, effective solutions.

• Communication Skills: Excellent communication skills, capable of explaining intricate technical details to a diverse audience.
• Team Collaboration: Ability to work collaboratively with remote, cross-functional teams and stakeholders to achieve common goals.

Relevant Experience:

Bachelor's or Master’s degree in Computer Science, Information Technology, or related field.

At least 8 years of experience in delivering cloud-based & on-premise solutions

Preferred certifications include Azure qualifications such as AZ-104: Azure Administrator Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Specialty, AZ-800-AZ-801: Windows Server Hybrid Administrator Associate, AZ-305: Azure Solutions Architect Expert

Proficiency in AWS technologies is an added advantage.

We are seeking a highly skilled and experienced Solution Architect – Data Analytics for AWS to join our team and play a crucial role in designing and implementing data analytics solutions on the Amazon Web Services (AWS) platform. The ideal candidate will have a deep understanding of data analytics technologies, AWS services, and a track record of architecting scalable and efficient data solutions to address complex business challenges.

Responsibilities:

• Solution Design: Collaborate with cross-functional teams to gather requirements, design end-to-end data analytics solutions, and create architectural diagrams and documentation.
• AWS Expertise: Leverage your extensive knowledge of AWS services such as Amazon Redshift, Amazon EMR, Amazon Kinesis, AWS Glue, and others to architect robust data analytics platforms.
• Data Modeling: Design and optimize data models to support reporting, analytics, and business intelligence needs while ensuring data integrity and performance.
• Scalability and Performance: Architect solutions that are scalable, high-performing, and cost-efficient, considering factors like data volume, query complexity, and user concurrency.
• Data Integration: Define data integration strategies to extract, transform, and load (ETL) data from various sources into the analytics platform, ensuring data consistency and quality.
• Security and Compliance: Implement security measures and best practices to protect sensitive data and ensure compliance with industry standards and regulations.
• Troubleshooting and Optimization: Identify and resolve performance bottlenecks, data quality issues, and other challenges that may arise during implementation and operation.
• Collaboration: Work closely with data engineers, data scientists, business analysts, and stakeholders to understand their needs and provide technical guidance.
• Innovation: Stay up-to-date with industry trends and emerging technologies to recommend innovative solutions that enhance our data analytics capabilities.
• Proven experience (3+ years) as a Solution Architect or similar role, with a focus on data analytics and AWS cloud technologies, and experience and knowledge on Microsoft Azure Data Analytics technology is a plus.
• Extensive hands-on experience with AWS services such as Amazon Redshift, Amazon EMR, Amazon Kinesis, AWS Glue, etc.
• Strong understanding of data modeling, ETL processes, data warehousing, and data governance principles.
• Familiarity with programming/scripting languages like Python, SQL, and experience with data manipulation and transformation.
• Excellent problem-solving skills with the ability to design and implement creative solutions for complex data challenges.
• Strong communication skills to effectively collaborate with technical and non-technical teams.
• AWS certifications (e.g., AWS Certified Solutions Architect - Associate/Professional, AWS Certified Data Analytics - Specialty) are a plus.
• Experience in working with Agile methodologies and version control systems.
• Proven ability to work independently and manage multiple priorities effectively.

Education and Certification

• Bachelors or associate degree in IT discipline
• Certification in AWS Certified: Solution Architect and AWS Certified: Data Analytics Specialty are must.

• Your primary responsibility is to generate and qualify leads in support of our AWS sales engine in SoftwareOne.
• Ability to drive a prescribed cadence of out-bound activity via tele calls, emails, social and other media.
• Drive lead generation process, supporting marketing campaigns and qualify leads from marketing activities.
• Identify prospect needs and suggest appropriate products and services.
• Manage, coordinate, and prioritize leads efficiently and qualify opportunities and transition to a Business Development Director
• Follow the sales process diligently including entering and maintaining opportunities in CRM.
• Partner with the country and regional AWS BU team to establish and execute the go to market strategy.
• Be part of a high potential and growth team driving the AWS business in the region
• Basic knowledge of cloud technology
• Minimum of 1-2 years of prior experience in inbound and outbound sales and inquiries.
• Strong background and attainment in a pipeline generation (top of the funnel) role
• Familiarity navigating AWS (teams, programs, nomenclature)
• Self-motivated, ambitious and follow SoftwareOne value

What you can expect :

• Work closely with and be mentored by leaders with rich and diverse experience.
• Ability to build your career growth map based on performance and interest.
• Work closely with the AWS sales and partner team in your territory.
• Opportunity to shadow AWS team and to be trained and mentored by AWS sales reps.
• Chance to upskill via free trainings and certifications.

At SoftwareOne we are looking for Sales Professionals that model a positive mindset and remain curious in all activities that they are involved in. Professionals that seek to maintain a joint-venture relationship with our customers, partners and internal support teams. Professionals who have a curious mindset and a hunger for knowledge for both our customers and our own business. Finally, they need to know how to have fun and recognise our customers' and team members' contributions.

A Business Development Director (BDD) is a sales expert against customer problems/ business needs. The BDD is responsible for accelerating time to value for our customers and supporting them in their cloud and digital transformation by aligning our solutions. Good technical understanding and the ability to transform our customers challenges into commercial solutions. The BDD identifies, develops, and lands opportunities for defined portfolio elements in cooperation with Account Management.

Accountable for hunting new Modern Workplace services Opportunities in Singapore along with Field Sales ensuring that the customers’ needs are met or exceeded. Drive the entire Sales Cycle from initial Customer Engagement till Contract Closing for new & existing customers.

• Establish relationships with new and existing customers and secure new business in the assigned portfolio element(s).
• Work with Account Managers to ensure that the overall account strategy and goals are followed and achieved.
• Maintain a very detailed level of relevant knowledge on the assigned portfolio element(s) in order to have meaningful and relevant conversations with customers and prospects.
• Work with Technical Architects / Practice Leaders to ensure that we design the right solutions for our customers
• Provide feedback to Account Management on ways to decrease the Sales Cycle, enhance Sales, and improve company brand and reputation.
• Construct service contracts and associated commercials/cost model based on scope and customer’s desired outcome.

What we need to see from you

• 10+ years enterprise technology strategic sales/pre-sales experience with a good knowledge on selling Modern Workplace and digital transformation solutions, specifically around Microsoft.
• Functional understanding of key technologies and trends in the Microsoft Modern Workplace, not limited to, M365, sharepoint, O365, Intune, OneDrive, Co-Pilot, Microsoft security around modern workplace etc.
• Able to articulate use cases of transformation specific to the customers industry and size and understand where the customer is on their journey.
• Engage with stakeholders from IT all the way to C-level, understand the Customers business requirement & challenges, create an IT transformation roadmap covering (not limited to) modern workplace and position the right support model and articulate the business value of the offering.
• Position modern workplace advisory and/or professional services to customer depending on their requirements.
• Articulate the importance and value of adoption and change management in customer journey towards increasing productivity. Understanding of the Microsoft 365 technologies and the role they play in enabling a secure and flexible workplace environment.
• Experience preparing, presenting formal proposals to customers. Leading negotiations, coordinating complex decision-making process, and overcoming objections to closure.
• Strong knowledge in modern workplace market in Asia and strong understanding of consumption economics
• Expertise in enterprise solution selling techniques and selling cloud-based solutions.
• Effective territory/account management and leading sales teams: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management and proposal response, pipeline management, large dollar licensing and deal negotiation required.
• Experience and expertise selling to c-suite and executive business decision makers by aligning & reinforcing the value of transformation to the customer's overall business and/or strategic opportunities and decision criteria.
• Experience leading large cloud engagements, especially those involving infrastructure modernization and migration.
• Executive level speaking and presentation skills, and good written communication skills, exceptional demonstrated decision-making, conflict resolution, problem solving and negotiation skills.

Financial Planning and Forecasting:
• Lead the development of the Annual financial plan and Monthly forecasts for the APAC region, collaborating with country CFOs, sales organization as well as the group controlling team.
• Enhance the total company operating model and coordinate assumptions & inputs with stakeholders during forecast, budget, and long-range planning cycles.

Management Reporting:
• Coordinate closely with Accounting and Global Finance to develop consolidated monthly financial packages for review by the Senior Leadership team.
• Analyze variances and provide insights to senior management on product/country-level business performance, offering detailed commentary and callouts.
• Manage local expenses and cost allocations
• Build new reports to support on deal economics, key customer performance, Net Working Capital tracking, among others.

Financial Analysis:
• Conduct ad-hoc business case modelling for the CFO and leadership team, including scenario planning and sensitivity analysis.
• Evaluate and support regional commercial deals, partnerships, and strategic initiatives from a financial perspective.
• Analyze deviations to budget, forecast and year-over-year for the month and quarter and provide insights to management.
• Support various cost/revenue optimization projects for the business.

4. Standardization and Template Development:
• Implement standardized FP&A processes to streamline consolidation and analysis of all P&L lines across the region.
• Develop and maintain standardized reporting formats to facilitate comprehensive analysis and decision-making among all countries

5. Cross-functional Collaboration:
• Collaborate with group, local sales and corporate function teams to ensure alignment of financial objectives with overall company goals

• Bachelor's degree in finance, economics, engineering, or related field.
• 7+ years of experience in FP&A or business controlling, preferably with exposure to regional operations.
• Strong understanding of financial principles, revenue recognition, and commercial dynamics.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
• Strategic thinker with the ability to translate financial data into actionable insights.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience working in a global company with operations in multiple regions is advantageous.

Description of the Role

• Understand functional requirement and implement technical solution (along with relevant documentation) that will meet functional requirement
• Ensure that there are complete unit tests for every component or task
• Review code and ensure it conforms to standards
• Help improve quality of existing code base
• Ensure project is complete according to written specifications.
• Follow best practices while coding for Power Apps and Power BI
• Ensure that code is scalable for high performance scenarios
• Ability to code and carry out Power Apps and Power BI development programming related tasks
• Other duties as deemed necessary for the job
• Preferred Candidate Profile:
• Ideal candidate must have proven credentials of delivering in world class engineering teams. With a bachelor's degree in Computer Science, engineering or equivalent discipline, he/she must have relevant experience fulfilling responsibilities of the position. Must be a confident self-starter with ability to collaborate and devise solutions.
• Relevant industry certifications are an added plus. Ability to learn and adapt to new technologies and frameworks is required.

Core Competencies:

• 4+ years overall experience
• Must have Power Apps and Power BI experience
• Minimum of two years' experience in Power Apps implementation, configuration, system design or related business experience
• Strong understanding of the Power Platform (Scripting, Plugins, Workflows, Dialogs)
• Power Apps Developer must have experience on Model Driven Apps, Canvas App, Power Pages and Must have experience on Power Automate - cloud flows, business process flows
• Must have thorough understanding of Rolebased security and row based security in Dataverse
• Must have understanding of Plugins in Dataverse
• Must have knowledge on Dynamics 365, SharePoint Online, Document Libraries and Permissions
• Must have experience on power bi reports
• Must have hands on experience on .Net Framework
• Exposure to a large complex organization, including stakeholder management
• Strong knowledge of web-based Technologies
• Microsoft Dynamics RM certifications strongly preferred

Preferred competencies:

• Experience with Agile best practices and methods such Scrum, Continuous Integration, Test Driven

Description of the Role

• Understand functional requirement and implement technical solution (along with relevant documentation) that will meet functional requirement
• Review code and ensure it conforms to standards
• Help improve quality of existing code base
• Ensure project is complete according to written specifications.
• Follow best practices while coding for Power BI
• Ability to code and carry out Power BI development programming related tasks
• Other duties as deemed necessary for the job

Preferred Candidate Profile:

Ideal candidate must have proven credentials of delivering in world class engineering teams. With a bachelor's degree in Computer Science, engineering or equivalent discipline, he/she must have relevant experience fulfilling responsibilities of the position. Must be a confident self-starter with ability to collaborate and devise solutions.

Relevant industry certifications are an added plus. Ability to learn and adapt to new technologies and frameworks is required.

Core Competencies:

• Strongly Desired competencies:
• Hands on experience in Design, Develop and implement sophisticated Power BI solutions which include Data models, interactive dashboards,visualization,Reports that effectively communicate key performance indicators (KPIs) and insights.
• Advanced in Data aggregation techniques to consolidate and summarize data from multiple sources
• Able to guide the team on all best practices related to Power BI service, including Data Modeling, dashboard/Report Design, writing complex DAX formulas, Power Query, the PBI Tenant (service/server based), external BPI tools & have a general understanding of the Azure stack.
• Hands-on experience in SQL skills for data manipulation, ad-hoc Queries, and Star Schema design.
• Hands on experience in data extraction from sources like Dynamics 365 CRM
• Optimize data models and queries for performance and efficiency, ensuring fast and accurate data retrieval.
• Ensure data accuracy, consistency, and reliability through data profiling, cleansing, and transformation.

Strategic account delivery management is an essential aspect of a thriving business. The primary responsibility of a Strategic Account Delivery Lead is to establish and nurture strong relationships with key clients, recognize opportunities for expansion, and work in conjunction with internal teams to fulfill client requirements.

As a Strategic Account Delivery Lead, your responsibility is to maintain and grow relationships with our key clients. Your role is crucial in ensuring client satisfaction, driving revenue growth, and identifying opportunities for upselling and cross-selling. You will act as the primary point of contact for our clients, comprehending their business needs and providing strategic solutions to help them achieve their objectives. This position demands exceptional communication, negotiation, and problem-solving skills, as well as a deep understanding of the industry and our clients’ businesses.

Strategic account manager responsibilities

1. Cultivate and sustain robust relationships with key clients, acting as their primary point of contact for all inquiries, concerns, and escalations.
2. Comprehend clients’ business objectives, challenges, and market trends to provide strategic counsel and solutions that align with their goals.
3. Conduct regular business reviews with clients to evaluate their satisfaction, identify areas for improvement, and uncover opportunities for growth.
4. Identify opportunities for upselling and cross-selling, working in close collaboration with the Sales team to develop account expansion strategies.
5. Monitor and analyze client performance metrics, providing insights and recommendations for improvement.
6. Remain current with industry trends, the competitive landscape, and market conditions to proactively identify potential risks and opportunities for our clients.
7. Track and report on key account metrics, such as revenue growth, customer retention, and client satisfaction, to senior management.
8. Coordinate with internal stakeholders to ensure smooth project implementation and successful delivery of services.
9. Attend industry events and conferences to build relationships with existing clients and generate new business leads.

Strategic account delivery lead required skills

1. Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
2. Excellent problem-solving and analytical skills, with the ability to identify and address client needs effectively.
3. Ability to manage multiple accounts simultaneously while maintaining a high level of attention to detail.
4. Strong negotiation and influencing skills, with the ability to drive results and overcome obstacles.
5. Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
6. Has in-depth knowledge of agile and lean principles and is experienced in effectively applying a range of frameworks, tools and techniques.
7. Outcome-focused, with an understanding of the importance of delivering value early,enabling fast feedback loops and making decisions based on data, and experience in establishing these practices.
8. Innovative and passionate about the art of delivery, with a thirst to learn and share knowledge.
9. Proven ability to form, guide, evolve, support and motivate teams.
10. Leading strategy and implementation for agile adoption across teams/organisations.
11. Experienced in developing and aligning relationships with diverse stakeholders at all levels.
12. Leadership coaching.
13. Work across multiple teams/work streams to promote effective cross-functional delivery.
14. Experienced in consciously designing and optimising organisational structures.

Required qualifications

1. Master's degree in Business Administration, Operations Management, or a related field.
2. Proven experience in account management, preferably in a B2B environment.
3. Strong knowledge of the industry and the ability to understand clients' business objectives and challenges.
4. Excellent written and verbal communication skills.
5. Proficient in Microsoft Office Suite and CRM software.
6. Ability to travel for client meetings and industry events as required.
7. Strong problem-solving skills and ability to think strategically.
8. Proven ability to meet and exceed sales targets.
9. Demonstrated ability to build and maintain strong client relationships.
10. Excellent presentation and negotiation skills.