Total 11 job vacancies by Sptel Pte. Ltd.

Company Brief

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation.

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey, We aim to improve the way people, places, and things, connect with each other by providing network infrastructure, enabling technologies, and building ecosystems.

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses.

Responsibilities:

• Handling events such as identifying security issues, extensive troubleshooting, and coordinating resolution or restoration using a variety of applications and testing tools. The events can include hardware/software failures as well as security breaches, threats, or network connectivity issues.
• Professionally and courteously answer inbound security-related calls and provide customers with the best possible customer service and experience, create tickets, fill out necessary checklist paperwork, generate trouble tickets for all work and informational requests, handle security-related user complaints, and escalate according to establish procedures / runbooks / playbooks. Ensure operation SLA is met.
• Investigate security breaches and other cyber security incidents.
• Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.
• Document security breaches and assess the damage they cause.
• Work with stakeholders to perform tests and uncover network vulnerabilities.
• Fix detected vulnerabilities to maintain a high-security standard.
• Keep abreast of the latest intelligence, including hackers’ methodologies, in order to anticipate security breaches.
• Responsible for preventing data loss and service interruptions by researching new technologies that will effectively protect a network.
• Provide technical support for an on call 24x7x365 basis (based on shift roster).
• Creating, testing and implementing network disaster recovery plans
• Performing risk assessments and testing of data processing systems
• Installing firewalls, data encryption and other security measures
• Recommending security enhancements
• Collaborate for Security Network Planning with Engineering Team in formulating the designs and plans for network implementation.
• Hands on and in-charge of implementation for Security infrastructure nodes including Firewalls, DDOS solution, IDS/IPS and scanning tools.
• Perform on-site and off-site testing and commissioning for security network implementation and service activations.
• Manage the security appliance (Firewalls, DDOS, Vulnerability Scanner) through Network Management Systems and Controllers
• Perform standby duties.
• Assist in any other duties as assigned from time to time, where applicable.
• Support maintenance contract renewal
• Support or be technical lead on related Information Security project deliveries
• Candidates with many years of experience will be considered for Team Lead position.

Role Requirements:

• Experience managing network & security tools in an enterprise environment that include firewall, IPS/IPS, assessment, and scanning tools.
• Strong understanding of networking technologies (routers, switches, TCP/IP)
• Experience with different platform technologies (Windows, Linux, VMware, RHOSP)
• Experience with security technologies (IDS, IPS, FW, AV, Proxies, DLP, PKI, SSL/TLS, SSL visibility, VPN)
• Strong in Fortinet Firewall and Radware DDOS and Beyond Trust PAM.
• Strong knowledge in Security network. With at least 3-5 years’ experience in administration, planning, implementation or operation of Security Design
• Knowledge of IP (L2/L3) network. With at least 3-5 years’ experience in planning, implementation or operation of IP network
• Security certifications such as CISSP or equivalent will be preferred.

Company Brief:

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation.

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey, We aim to improve the way people, places, and things, connect with each other by providing network infrastructure, enabling technologies, and building ecosystems.

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses.

Job Brief:

You will join a dynamic and fast-paced environment and work with cross-functional teams to grow Managed Service business that deliver the company’s vision and strategy.

Your primary responsibility is to qualify, nurture, progress and land Managed Services opportunities/deals. You will have the exciting opportunity to help drive the growth and shape the future of Managed Services adoption across these customers encompassing Managed WAN, Managed LAN, Managed Security and Managed Cloud landscape. Additionally, you will be responsible to orchestrate to ensure best fit ICT solutions are positioned to our customers with an intention for them to accelerate adoption, in return achieving business value.

Responsibilities:

• Pursue ICT opportunities and lead in the selling engagement, being able to address the commercial, architectural and operational benefits of the Managed Services solution.
• Understand customer’s businesses and identify influencers and decision makers within a customer organization and develops client-oriented engagement strategies
• Focus on identifying customer’s business challenges and developing strong value propositions to help customers meet their business objectives.
• Prepare and conduct high impact sales presentations and engaging effectively across all levels of the customer’s organization.
• Responsiblefor cold calling, prospecting, qualification of potential customers. Participate and drive RFPs and Bids.
• Responsible for the achievement of targets and objectives across nominated client(s).
• Develop pipeline and opportunities at the executive levels – working alongside the existing account management community.
• Work closely with product, presales and partners to develop a resilient, supportable and cost-effective ICT solutions in order to win proposals or bids/tenders.
• Take ownership of Sales Cycle, from pre-sales, POC, proposal, pricing, presentation and closure
• Work closely with Product to drive MS business by identifying new areas of growth and identifying partnerships opportunities with principal partners and hands and legs partners.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Possess Degree or higher (technology related preferred).
• Proven sales track record. Experience in technology sales with at least 4 years’ experience in Managed Services / ICT sales
• Possess high level understanding of ICT and Managed Services products and services.
• High level technical understanding with an ability to translate benefits to business outcomes/impact.
• Consultative and value-based selling skills.
• Excellent written/verbal communication skills with a proven ability to effectively communicate with customers.

Company Brief:

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation.

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey, We aim to improve the way people, places, and things, connect with each other by providing network infrastructure, enabling technologies, and building ecosystems.

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses.

Job Brief:

We are looking for an experienced Product Director/Assit. Director with deep knowledge and expertise in enterprise managed services from a service provider background -. You will join a dynamic and fast-paced environment and work with cross-functional teams to identify and develop new growth engines through introduction of new services that deliver the company’s vision and strategy.

Responsibilities:

• Lead, strategies and develop new growth engines in Managed Services.
• Mentor and develop a strong performance product management team.
• Identify, design and build best of breed solution platforms, ecosystem solution and vertical solutions and market segmentation for Managed Services portfolio.
• Establish and cultivate partnerships with key partners in Managed Services to deliver differentiated managed services with unique value propositions.
• Lead in product life cycle management.
• Lead and develop product GTM strategies, Roadmaps and determine market segmenting, targeting and positioning.
• Establish and enhance product processes in Managed Services’ Group of products and services to ensure the smooth delivery of these services.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Responsible for product profitability, service quality and customer experience.
• Optimize cost structure, product profitability and customer value
• Develop Business Case and Market Analysis for the products and services.
• Develop, execute and monitor product processes are followed through by each stakeholder
• Product sales, pre-sales, engineering, operations, payment and billing enablement, training and certification.
• Work with Marketing to run effective horizontal marketing programs and events to create market awareness and generate sales leads.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Achieve key value drivers, operating revenue & expenses as well as product profitability targets.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Degree in Computer Science, Engineering or equivalent preferred with at least 10 years’ experience
• Proven track record of successfully developing and growing a portfolio of Managed Network, Security, Mobility, IoT and Edge Cloud Services.
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Demonstrated initiative and creativity/out of the box product development.
• Self-starter. Ability to work independently as well as part of a team.
• Good business acumen and leadership skills.
• Excellent written and verbal communication skills

Responsibilities:

• Responsible for achieving business and sales objective/ targets
• Explore for new business within the Alliance / Channels space
• Handle account management matters and be the point of contact for Alliance / Channel Partners
• Build strategic account relationships (at all levels from Engineer to CEO) and develop new client relationships to achieve sales volume and profit goals
• Establish and grow strong pipelines for business opportunities
• Conduct Weekly cadence with Alliance / Channel Partners to review on their opportunities
• Capture qualified opportunities in Salesforce.com and nurture the opportunity from lead to close
• Prepare proposals, and present solutions to customers.
• Lead and work with various internal teams to formulate solutions and strategies to compete in a high competitive environment.
• Work with cross functional teams to coordinate pre-sales, post-sales and support resources to drive successful closure and implementation for customers
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Degree/Diploma/ITE in Engineering or relevant discipline with experience in the telecommunications industry
• At least 2 years working experience in IT/Telecom sales
• Familiar with telecom services like Dark Fiber, Lease lines, Ethernet, MPLS, Colocation, Cloud, SDN, NFV, and etc
• Strong command of English and able to engage stakeholders
• Proven track record in achieving sales targets
• Independent, Self-motivated and able to work under pressure
• Outgoing with good interpersonal communication and presentation skills
• Decision-making, problem resolution and creative problem-solving skills

Responsibilities:

• Manage and monitor all installed systems and infrastructure to ensure the highest levels of systems and infrastructure availability.
• Continuously analyse platform behaviour and give recommendation for improvements (system/infrastructure)
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to lower the human intervention time on any tasks.
• Help the network teams with specifications for the monitoring and automation requirements.
• Participate in standby roster as needed, providing 2nd / 3rd level support, and ensuring timely resolution of incident tickets.
• Write and maintain up-to-date technical documentation.
• May involve project-based work for the improvement of the network.
• Assist in any other duties as assigned from time to time, where applicable.

Role Requirements:

• Familiarization with company’s network architecture and all relevant products/processes in interaction with different platforms
• Good experience in networking concepts and equipment such as IPv4/IPv6, MPLS/BGP/OSPF, netflow, routers, switches, load balancers, probes
• Good understanding of LAN and WAN technologies based on Huawei, Nokia, Cisco, etc.
• Strong knowledge of Linux system administration, networking, and troubleshooting
• Strong competency in shell and python scripting languages
• Knowledge in KVM, Docker/Kubernetes, and ELK stack
• Familiarity with monitoring tools such as Solarwinds, Nagios, Cacti, Zabbix, etc.
• Familiarity with high availability system architecture (load balancing, redundancy, caching)
• Good analytical and problem-solving abilities (logs analysis, database queries, etc)
• Experience in database manipulation and administration (backup, replication, troubleshooting)
• Self-learner in new system matters
• Ability to work as part of operational team and to support multiple tasks at the same time
• Flexibility and adaptability to changing environment and business demands
• Ability to interface and communicate with all levels of management, presenting ideas in user-friendly language
• Strong written and oral communication skills

Job Brief:

When it comes to security and reliability of the network, SPTel offers no compromise. Our network is monitored by an Integrated Operations Centre that combines Network Monitoring with a Security Operations Monitoring, that takes proactive action to engage customers and mitigate network issues.

The candidate must have the passion in handling customer services and place the ‘Customer First’ in his/her resolution of their problems. S/He will support all incoming technical calls and customer’s trouble ticket till closure.

Strong follow up and technical problem identification skills, sense of urgency and quick in response to any network alarms in the operation are the traits we are looking for. The ability to build trust and confidence with customer through the service interaction will provide the candidate an edge in achieving excellence in customers’ experience.

Responsibilities:

• Perform 24x7 operations and surveillance support in the IOC environment.
• Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
• Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
• Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
• Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
• Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
• Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
• To push for service recovery within service SLA for all incidents.
• Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
• Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
• Be always contactable and perform Standby Duties on rostered days
• Perform Daily, Weekly, Monthly Reports.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Diploma in Engineering or equivalent.
• Fresh graduates are welcomed to apply.
• Candidates with technical support experience in a NOC/SOC environment would have an advantage.
• An individual who is a great team player, with service mindset and delivers good customer experience.
• Good communications skill with pleasant personality
• Shift work is required for this position.
• Candidate must be prepared to perform standby duties.

Job Brief:

The Executive/Senior Executive, Bid Management, will be reporting to the Head of Finance, Procurement & Bid.

The primary responsibility is to lead the bid management process, ensuring the successful creation, submission, and follow-up of bids and proposals for ICT and Telco projects. You will work closely with various teams including sales, technical, and legal to develop compelling and competitive bids that meet client requirements and drive business growth.

Responsibilities:

Bid Management:

• Manage the end-to-end bid process, from opportunity identification to submission and post-bid analysis.
• Collaborate with sales, technical, and legal teams to understand client needs, develop bid strategies, and create tailored solutions.
• Coordinate bid activities, set deadlines, and ensure timely submission of high-quality proposals.
• Maintain a centralized repository of bid-related information, including templates, case studies, and pricing models.
• Support any other ad-hoc tasks assigned by Head of Finance, Procurement & Bid

Proposal Development:

• Write, edit, and review bid documents, ensuring clarity, consistency, and compliance with client requirements and company standards.
• Customize proposals to address specific client challenges and highlight unique value propositions.
• Work with subject matter experts to gather technical information and incorporate it into bid responses.
• Develop persuasive presentations and supporting materials to enhance bid submissions.

Market Analysis:

• Stay updated on industry trends, competitor activities, and client preferences within the ICT/Telco sector.
• Conduct market research to identify potential bid opportunities and assess market demand for specific services and solutions.
• Analyze previous bids and feedback to continuously improve bid strategies and win rates.

Relationship Management:

• Build and maintain relationships with key stakeholders, including clients, partners, and subcontractors.
• Engage with clients during the bid process to understand their needs and address any concerns.
• Collaborate with internal teams to leverage expertise and resources effectively in bid responses.

Compliance and Risk Management:

• Ensure bid submissions comply with all legal and regulatory requirements.
• Assess and mitigate risks associated with bid submissions, including financial, technical, and contractual risks.
• Work with legal and compliance teams to review contracts, terms, and conditions associated with bids
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Bachelor’s Degree in Business, Information Technology or a related discipline
• At least 1-3 years of experience in project delivery and or Presales Solutioning of Telco/ ICT Services
• Experience in handling Telco/ICT project tenders as part of Proposal/Presales/Sales team has an added advantage
• Experience in bidding for Singapore Government project tenders and/or overseas project tenders will be highly advantageous has added advantage
• Former experience in QA, Project Management has an added advantage
• Ability to work independently under stringent timelines with minimal supervision
• Meticulous, outspoken and resourceful
• Possess strong business/commercial acumen and analytical skills in risk management

Responsibilities

• Maintain and support SPTel’s Private Cloud and Edge Cloud Platform and Service.
• Maintain SPTEL Cloud Network Infra including Layer 2 and Layer 3 Device (Nokia WBX).
• Deploy, install, provision, troubleshoot, and report for all RedHat OpenStack/Openshift, Nokia CBIS/NCS, Oracle VM Manager, VMware infrastructure and related Cloud services.
• Develop and test Open Virtualization Tools, CI/CD Tools and DevOps capabilities.
• Develop and implement maintenance plans and activities for Cloud infrastructure including application of fixes, security patches and upgrades, capacity increases and other Cloud related maintenance.
• Provide advanced technical and engineering support to both internal groups and customers.
• Assist cross functional teams in troubleshooting and problem identification.
• Evaluate and analyze systems, performance, issues and metrics to provide recommendations for service improvements; diagnose, solve and provide root cause analysis for application, hardware, network, and operating system issues.
• Support project quality assurance activities: and adhere to proper escalation and change control procedures.
• Respond to and troubleshoot issues related to cloud infrastructure and applications.
• Implement and maintain disaster recovery plans and backup strategies.
• Maintain comprehensive documentation for the cloud infrastructure, configurations, and procedures.
• Onsite Related Tasks for Private Cloud and Layer 2 and Layer 3 device.
• Automate daily operation activities such as fetching the logs, fetching the health check report etc.
• Level 2 ticket Handling with Vendors and Internal NOC team.
• Knowledge of monitoring platforms like Grafana and Prometheus.
• Assist in any other duties as assigned from time to time, where applicable.

Role Requirements:

• Degree in IT, Computer Science or relevant field preferred with 3 – 5 Years of experience in Red Hat OpenStack/ Openshift, Kubernetes, Nokia CBIS, CommVault, Nokia CNS.
• Knowledge of all NFV/ infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS); infrastructure management tools and monitoring tools; solution sizing for hardware/software platforms; industry standard security requirements and designs.
• Ability to support and write technical documentation; evaluate and test emerging technologies.
• Individuals must know how to put in a system, operationalize it, minimal downtime, bring engineering perspective/thought leadership.
• Forward thinking on tech, keeping current with best practices and industry trends.
• Good understanding of Public Cloud, Hybrid Cloud configuration, diversity across platforms.
• Strong network understanding can write fire wall rules, source destination, port, understanding a 3-tier network and Network related configuration.
• RedHat Openstack/Openshift Certificate and AWS and Azure Certificate.

Responsibilities:

• Clarify business requirements with Business Analysts, and technical requirements with Application Lead
• Support E2E Solution Architect/Application Lead in designing integration solutions with other application/modules
• Design technical solution and review with Application Lead
• Produce clear and accurate technical design document
• Develop feature and perform unit test
• Support DevOps engineer for CICD process / automation
• Support QA and Business Users in SIT/UAT
• Provide level 3 support for production incidents - perform Root Cause Analysis, devise operational workaround, and design permanent fixes
• Convey/explain requirement and design to outsourcing partner’s developers where applicable
• Any other ad-hoc duties as assigned by superior from time to time.

Requirements:

• Diploma/Degree holder with minimum 3 years software development experience.
• Good knowledge of Java/Spring Framework, for backend/microservice development
• Good knowledge of RDBMS, SQL, and Spring Data JPA; experience with NoSQL/distributed caching solutions preferred
• Proven ability to design technical solutions according to business requirements
• Some frontend development skill in JavaScript, Angular/ReactJS preferred
• Some experience with container technologies - docker/docker swarm, Kubernetes preferred
• Some experience with API gateway preferred
• Some functional knowledge of telco BSS; experience with TMF SID/Open API a big plus

Job Brief:

Solution Delivery Architect responsible for end-to-end Telco and ICT project deployment for enterprise customers. It is a practical position that involves leading project implementations from a technology perspective. You are responsible to provide expertise in technical consultancy and network implementation services in the areas of LAN, WAN, Wifi, Network security, UC, System, Storage, Cloud and IoT technologies.

To take over from Pre-Sales/Customer Solutions the network design/plan that have been agreed with end customer and organize into a managed service delivery plan including generating project organization, deliverable plan which includes configuration verification, transition plan to ensure onboarding of Day 2 service assurance. This could be achieved by doing but not limited to:

Responsibilities:

• Responsible for translating high level technical design/solution into a low level deliverables.
• Owns the technical design and sign-off on all technical designs.
• Identify and define the proper project deliverables for each party (including Partners) involved in the project and communicate clearly the KPI, milestone checks and all the measurables
• Define and drive technical requirements signed off with customer per schedule for implementation teams.
• Create detailed project organizational structure and responsibility matrix, assign appropriate tasks and responsibilities to the parties involved, forecast resource requirements for all aspects of project delivery
• Organize and manage an appropriate team/system/partner to monitor the project progress, anticipate, detect and handle problems in the project
• Front customer / vendor in terms of technical design / issues / discussion where need arises.
• Managing vendors to ensure the technical design are implemented as required.
• Ensure SAT and UAT are properly conducted in an end to end manner fulfilling what were set up in the being before any sign off and forecast milestone of contract payments following the contract set up, in short, handling of the Billing and Payment Management
• Conduct Proof of Concept tests for proposed technical solution or to resolve existing issues.
• Review and work on reducing project cost through higher productivity, the use of tools and streamlining of resources and processes
• Resolve any problems/issues detected in project execution by communicating/ negotiating with various parties involved, consultants, vendors, and etc; and/or escalating to higher level management
• Raise ordering form/work orders to suppliers/contractors
• Assist Pre-Sales Bid team on technical clarifications with customer if required.
• Demonstrated practical experience in technical architecting with networking technologies, preferably from major networking services providers and/or solution providers.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Bachelor Degree in Computer Science, Computer Engineering, Information Technology or similar discipline
• Individual with prior pre-sales, consulting or client-facing role in a networking technology function will be highly desirable.

Job Brief:

We are looking for an experienced Product Manager with deep knowledge /expertise in enterprise managed security and edge cloud services from a service provider background -. You will join a dynamic and fast-paced environment and work with cross-functional teams to identify and develop new growth engines through introduction of new services that deliver the company’s vision and strategy.

Responsibilities:

• Strategies and develop new growth engines in Managed Security and Edge Cloud Services
• Identify, design and build best of breed solution platforms, ecosystem solution and vertical solutions and market segmentation for Managed Security and Edge Cloud Services portfolio.
• Establish and cultivate partnerships with key partners in Managed Security and Edge Cloud Services to deliver differentiated managed services with unique value propositions.
• Develop product strategies, Roadmaps and determine market segmenting, targeting and positioning.
• Establish and enhance product processes in Managed Security and Edge Cloud Services to ensure the smooth delivery of these services.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Optimize cost structure, product profitability and customer value.
• Work with Marketing to run effective horizontal marketing programs and events to create market awareness and generate sales leads.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Achieve key value drivers, operating revenue & expenses as well as product profitability targets.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Degree in Computer Science, Engineering or equivalent preferred with 3-5 years’ experience
• Proven track record of successfully developing and growing a portfolio of Managed Security and Edge Cloud Services.
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Demonstrated initiative and creativity/out of the box product development.
• Self-starter. Ability to work independently as well as part of a team.
• Excellent written and verbal communication skills