Total 6 customer service job vacancies in Singapore, Singapore

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

• Permanent position
• With US GAAP / shared service and handling regional taxes experience added advantage
• Experience in managing complex claim
• Minimum 4 years of related experience

Job Responsibilities

• Perform end to end accounts payable and employee payable process.
• Prepare and manage cash flow forecast and banking interfaces.
• Manage receivables, intercompany reconciliation, fixed assets, bank reconciliation.
• Maintain general ledger accounts, prepare journal entries and balance sheet reconciliation.
• Perform month end close including preparation and analysis of Balance Sheet/ Profit & Loss and financial/ management reports.
• Prepare actuals vs budget travel and entertainment reports.
• Liaise with auditors, tax agents, bankers and other statutory bodies.
• Assist in internal audit, SOX compliance, and external audit activities.
• Liaise with internal stakeholders and external stakeholders on any issue resolutions.
• Provide guidance to employees on policies and procedures.
• Prepare standard operating procedures.
• Drive improvements to streamline processes and enhance controls.
• Other ad-hoc tasks and projects.

Requirements

• Minimum 4 years of related experience
• With US GAAP / shared service and handling regional taxes experience added advantage
• Experience in managing complex claim
• Take initiative to lead changes
  

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Ensure timely and professional service to both internal and external customers, maintaining vehicle turnaround time within guidelines.
• Conduct quality checks and provide recommendations for repairs, adhering to manufacturer standards.
• Supervise daily workshop operations to enhance efficiency and productivity, while ensuring compliance with health and safety regulations.
• Assist in handling complaint cases and generating reports for analysis.
• Address customer inquiries and maintain high service standards.
• Support the customer service team during peak periods.
• Collaborate with management to identify service gaps and implement improvement plans.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor KPIs and adjust operations as necessary.
• Handle ad-hoc tasks as assigned, including vendor liaison and promotion activities.
• Prepare reports as required.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Class 3 license is a MUST
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.

• To perform BMS System service, maintenance
• A&A works, programming, engineering
• Service Maintenance
• Testing & Commissioning
• Any adhoc duties as assigned by superior

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,500 with Bonus
• Working location at AMK

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

• Address customer needs in a professional and timely manner to ensure that the vehicle turnaround time aligns with established guidelines.
• Perform quality checks and offer expert recommendations for necessary repairs, body and paint work, or servicing, ensuring adherence to manufacturer standards and guidelines.
• Oversee and manage day-to-day operations in the workshop, emphasizing efficiency and productivity.
• Ensure compliance with health and safety regulations, creating a secure working environment for all staff and visitors.
• Support the Immediate Superior in handling initial levels of complaint cases, including meeting with customers, generating and assisting in inventory management, backorders, and overseeing tools and workshop equipment.
• Manage customer inquiries and complaints, maintaining a high level of service quality.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Class 3 license is a MUST

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Working location: Ubi
• Knowledge in automotive space is a MUST
• Class 3 license is a MUST