Total 19 Manager accounts executive job vacancies in D20 Bishan, Ang Mo Kio

Availability: Immediate

JOB REQUIREMENTS

1. Strong Accounts background
2. Able to work independently
3. Good communication skill
4. Deligent and meticulous

JOB DESCRIPTION

Accounts Payable

Monitor and ensure data of inventories/ invoices/ vendor particulars are input into the Accounting System.
Ensure all documentations are well received, invoices tally with delivery orders and ensuring payment are promptly issued within credit term.
Generating of payment vouchers and issuance of cheques.
Ensure payment are immediately entered into the Accounting System upon payment.
Proper filing and book keeping.

Accounts Receivable

Generating invoices accordingly to certified payment.
Follow up on accounts receivable with relevant clients.
Ensure timely collection of payment.
Keeping proper documentations and paper trail regarding related AR matters.

Monitoring of Project

Generate weekly (WIP) Work-in-progress report to reflect revenue, COGS, labour costs and other operating expenses to derive the profitability of the week.
Ensure timely and justifiable certification of payment are provided by Clients.
Keep track of progress claim status and Accounts Receivable.

Finalization of Project

Generate report to reflect the statistics of man-hours/ COGS/ operating expenses and update to system for future reference.
Finalize payment and keep track of retention amount and time frame.
Final settlement of payment and record project reference into “Completed projects”.

Administrative Duties/ Others

Generating of invoices, payment vouchers and other related documents.
Ensure neat and tidy book keeping.
Assist with issuance of wages to workers and breaking down into the appropriate monetary denominations.
Fulfil any other ad-hoc duties as and when assigned by Superior/ Management.
Reimbursement to employees / Petty cash.
Generate weekly reports for Management review. (Progress Claim status, WIP and Accounts Receivable)
Handle GST quarterly report and filing, Form C-S/C submission.
Liaise with auditors for statutory reporting and compliance.

Coordinate with Human Resource and Logistics

Responsilbilities:

• Prepare online banking payment.
• Update cash flow
• Manage petty cash and maintain proper records
• Handle full set of accounts
• Prepare and submit GST quarterly
• Monthly & yearly accounts closing
• Preparing monthly & yearly reports to management
• Prepare and submit yearly income tax for company and personal
• Deal with IRAS queries in relation to the tax computations submitted
• Prepare statutory year-end reports and filing.
• Ensure AGM is held within the allowed time frame
• Ensures compliance with local government requirements
• Perform other related duties as necessary or assigned

Requirement:

• Diploma/ Bachelor’s degree in accounting or equivalent
• Minimum 3-5 years accounting experience
• Possess fluent communication and interpersonal skills
• Excellent management and supervisory skills
• Able to work in a fast-paced environment and manage multiple tasks at one time
• Proficient in accounting and tax preparation software
• Meticulous, organised and detail-oriented
• Hardworking and responsible team player

Remunerations:

• Working Days: 5 days’ work week (Monday to Friday)
• Working Hours: 8.00am to 5.00pm
• Annual Leave: 14days (for the 1st year), subsequently will increase 1 day and capped at 21 days
• Medical Leave: 14days
• Medical Claim: $300 per year
• Birthday Leave
• Birthday Voucher of $80
• Staff discount on services & products

WE REGRET THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

JOB REQUIREMENTS

1. Strong Accounts background
2. Able to work independently
3. Good communication skill
4. Deligent and meticulous

JOB DESCRIPTION

Accounts Payable

Monitor and ensure data of inventories/ invoices/ vendor particulars are input into the Accounting System.
Ensure all documentations are well received, invoices tally with delivery orders and ensuring payment are promptly issued within credit term.
Generating of payment vouchers and issuance of cheques.
Ensure payment are immediately entered into the Accounting System upon payment.
Proper filing and book keeping.

Accounts Receivable

Generating invoices accordingly to certified payment.
Follow up on accounts receivable with relevant clients.
Ensure timely collection of payment.
Keeping proper documentations and paper trail regarding related AR matters.

Monitoring of Project

Generate weekly (WIP) Work-in-progress report to reflect revenue, COGS, labour costs and other operating expenses to derive the profitability of the week.
Ensure timely and justifiable certification of payment are provided by Clients.
Keep track of progress claim status and Accounts Receivable.

Finalization of Project

Generate report to reflect the statistics of man-hours/ COGS/ operating expenses and update to system for future reference.
Finalize payment and keep track of retention amount and time frame.
Final settlement of payment and record project reference into “Completed projects”.

Administrative Duties/ Others

Generating of invoices, payment vouchers and other related documents.
Ensure neat and tidy book keeping.
Assist with issuance of wages to workers and breaking down into the appropriate monetary denominations.
Fulfil any other ad-hoc duties as and when assigned by Superior/ Management.
Reimbursement to employees / Petty cash.
Generate weekly reports for Management review. (Progress Claim status, WIP and Accounts Receivable)
Handle GST quarterly report and filing, Form C-S/C submission.
Liaise with auditors for statutory reporting and compliance.

Roles:-

- above 5 yrs accounting experience

-Handle full set of accounts

- Prepare AP, AR and Journals

-Check, verify and Process Invoices, Expense Claim and Reimbursements etc.

-Prepare GST Filings and CPF Submission

-Responsible for all aspects of Administration Functions

-Managing Payroll Administration

-Implementing and Executing HR policies and Procedures

-Responsible for all Aspect of Work Pass Matter which include Application, Renewal and Appeal

- Prepare paperwork, scheduling and facilitation of smooth on boarding and off boarding process

- Perform full payroll process and make necessary tax filings in a timely manner

- Assist in administering benefits, compensation, and any other relevant policies, schemes etc.

- Assist in swift updates of personnel database, and any other related information within the internal HR system

- Greet office visitors, and oversee telephone services, email correspondence, mail distribution

- Maintain office supplies inventory and office efficiency by arranging repairs

- Ensure timely payment and manage budget for any office related expenses

- Organize and maintain files and databases in a confidential manner

- Provide professional level of guidance and HR advisory service to employees in relation to absence and welfare benefit, organizational change, and all other employee-relations matters

- Assist in ensuring legal compliance of regulations and applicable employment laws, and update policies and/or procedures as required

- Perform any other ad-hoc duties as assigned

Requirements

Bachelor’s degree with at least 5 years of relevant working experience

Meticulous with good organisational skills and a keen eye for detail

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Good writing skills with the ability to prepare clear reports

Proficient in handling data and numbers

Proficient in MS Office applications (Word, PowerPoint, Excel and Access) - knowledge in advance Excel is a requirement

Knowledge of student information/database management systems would be advantageous

Strong stakeholder management, influencing and collaboration skills

People-oriented and a proactive team player

Ability to multi-task and deliver with quality and timeliness

Ability to work independently with minimum supervision

Additional Information:

Job Type: Full-Time

5 days’ work week

Salary range: S3,800 – S$4,800

Bonus: Based on company and individual performance

Good Career Progression, Medical Benefit & KPI Entitlement

Pls email to [email protected]

This is a add-on position to the accountant role. We are streamlining this new position to give work-life balance: looking for an individual who can handle the finance, administrative and logistics functions of a small ultrasonics cleaning company in AMK with a staff strength of 7 and a representative office in the Philippines.

We prefer a versatile and experience individual with a diploma in business and accounting management or higher with some hands on experience coordinating shipment, documentation and compliance with import-export regulations on top of managing a full set of books.

Attributes

· Strong accounting, analytical, administrative, invoicing and shipping skills

· Some shipping experience - Understand incoterms and able to handle import-export shipments from quotation to PO to invoicing and inventory management.

· Able to manage some purchasing, procurement, shipping and inventories.

· Proficiency in Microsoft Excel and an accounting software

- Able to handle a full set of accounts in an mnc environment.

· Able to work independently

Duties

---------

Report to a local director who travels occasionally and two others stationed overseas.

· Manage the admin , shipping and accounting functions of the company:

- Preparation of a full set of accounts including payment arrangements, journal entries, inter-company charges,GL maintenance; and undertake to learn and handle the admin and shipping logistics of the small office.

·

An Accounts Receivable job description typically includes the following tasks and responsibilities:

Calculating, recording, inputting or processing financial data

Preparing customer invoices based on accounting procedures

Researching and investigating discrepancies in invoices to determine the accuracy of charges

Matching payments to invoice numbers or sales orders

Handling customer inquiries regarding billing issues

Managing an Accounts Receivable ledger and Accounts Receivable files

Submitting daily reports to management on accounts receivable operations

Working hours - 9am - 6pm

• Providing accounting and administrative support to ensure accurate customer and supplier accounts.
• Receiving, processing and filing paperwork related to financial transactions.
• Managing petty cash transactions and overseeing invoice and payment processing.
• Ensuring compliance with financial regulations and guidelines specific to the construction industry.
• Assisting with internal and external audits to verify financial operations.
• Generating reports on project progress and expenses for management review.
• Analyzing financial data to identify discrepancies and areas for cost reduction.
• Working closely with the accounts manager and project management staff to ensure proper compliance with accounting procedures.

Work Location: Island wide

Work Week: 5 days (Flexible hours, will be required to work on weekend if there is event)

Key Responsibilities:

• Develop and implement event plans, including timelines and budgets
• Oversee event facilities and manage all event details
• Coordinate with other departments to execute the event
• Handle issues and troubleshooting any emerging problems on the event day
• Liaise with clients to understand their needs and expectations
• Lead a team of staff to ensure smooth and professional execution process
• Conduct pre and post event evaluations and identidy areas for improvement
• Stay updated on industry trends and generate creative ideas
• Other ad-hoc dutie

Requirements:

• Min. to have 2 years of working experience in event management
• Good time management to oversee multiple event projects
• Able to work on weekends if there is event

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

• Manage full set of accounts, including monthly/quarterly/yearly accounting closing.
• You are expected to perform HR/Admin matters, and other ad-hoc duties as assigned
• To ensure proper internal control of workflow processes.
• Daily/weekly cash flow management reporting, and reconciliations.
• Handle statutory audit compliance, maintaining audit schedules, and working closely with auditors
• Prepare GST report
• Prepare Bank Reconcilation report
• Assist in Government Grant report
• Co-orindation with Purchase department of PO/PRO issued
• Co-orindation with Sales department of SO/SRO issued
• Ensure AR and AP module closed timely and tide with Control account
• Execute credit control including responsible for monitoring of account receivables collection and cash flow
• Review payments to suppliers
• Review tax filings and collaborate with tax agents and corporate tax authorities
• Liaising with bankers or external parties on accounts matters
• Process Payroll
• Knowledge of Navision system is preferred

Roles & Responsibilities

• Manage full set of accounts, including monthly/quarterly/yearly accounting closing.
• You are expected to perform HR/Admin matters, and other ad-hoc duties as assigned
• To ensure proper internal control of workflow processes.
• Daily/weekly cash flow management reporting, and reconciliations.
• Handle statutory audit compliance, maintaining audit schedules, and working closely with auditors
• Prepare GST report
• Prepare Bank Reconcilation report
• Assist in Government Grant report
• Co-orindation with Purchase department of PO/PRO issued
• Co-orindation with Sales department of SO/SRO issued
• Ensure AR and AP module closed timely and tide with Control account
• Execute credit control including responsible for monitoring of account receivables collection and cash flow
• Review payments to suppliers
• Review tax filings and collaborate with tax agents and corporate tax authorities
• Liaising with bankers or external parties on accounts matters
• Process Payroll
• Knowledge of Navision system is preferredAccount & HR Executive duties;

Project and Site Management

• Involved in project inception, development, implementation and completion, with respect to managing people, money and time
• Co-ordinate all projects comprehensively with all stake holders (internal and external) and be responsible for all work performance
• Controls project by reviewing design, specifications, and plan and schedule changes; pre-empt and trouble shoot site problems early, recommending actions, setup procedures.
• Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.
• Liaise with site personnel on the project schedules and sequencing of work arrangements.
• Understand contracts, ensure compliance to and fulfillment of agreed contractual terms and conditions
• Maintains safe and clean working environment by enforcing procedures, rules, and regulations on WSH.
• Conduct regular site assessments to inspect construction practices, horticultural practices and landscape quality requirements.
• Tracks progress and provides reports and prepare progress claims
• Versed with CAD drawing production SOP, format, processes and organisation.
• Prepare cost estimates and quotations for landscape projects, tenders and RFQ from contractors, QS, Clients
• Oversee nursery management, inventory management and procurement activities with Worker Supervisor, Design Team and Office Admin
• Co-ordinate with Management on Financial Forecasting and Financial Planning for the company and the projects

Bonus Skill: Design & Build Sales

• Meeting clients to understand client needs and crafting the design brief, learn client relationship management (pain points and delight).
• Cultivate sensibilities to user interface and experience of the landscape programme when preparing landscape proposal and sales pitch to win a Client.
• Once the design is finalized, prepare a Bill of Quantity for Client’s approval for landscape implementation.
• Work with operations department and other contractors to deliver the intended design, inclusive of on-site coordination and problem-solving.
• Any other duties as and when assigned e.g. Design competition

People Skill & Other Qualities

• Possess any of the following:
• Appreciate good detailing, fascinated by materiality and craft, good time management skills, systematic and structured thinking, organised, meticulous, enjoys challenges, learning new skills, good interpersonal skills, effective leadership.
• Introverts and extroverts are welcomed, most important quality is a good heart and positive attitude.

JOB DESCRIPTION

· Booking of customer appointments via different channels eg. Online, phone, etc

· Ensure customers’ physical treatment/product card balance tally with WESS System

· Compile outlet/roadshowfeedback forms and prepare reports

· Handles all customers’ online and offline enquires, complaints and refunds promptly

· Make sure all outlet staff possess and execute quality customer service

· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

· Gather feedback/Investigate, handle and process refund cases for customers

· Doing public relations with clients and maintain good relationship with them

· Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

· Possess a genuine willingness to learn, be intuitive，resourceful and coachable

· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

· Confident, self-starter who works well independently

· Must be highly self-motivated

· Professional phone etiquette

· Works well with other employees and is a team player with a positive attitude

· Strong communication skills, both oral and written

· With at least 1 year experience in customer service job or handling customers

· Basic knowledge on how to use Microsoft Word and Excel is required

· Knowledge on how to use WESS system and Infotech system will be best

· Minimum a diploma in any field of study is preferred

· Will be required to travel to various outlets and different roadshow venues to meet clients an

mangers when necessary

· Office working days and hours: Mon to Fri 9am to 6pm

职位描述

• 通过不同预约渠道进行客户预约，例如, 网上、电话等

• 确保客户的治疗/产品实体卡余额与WESS系统的一致

• 收集并集合分店/路演顾客反馈表格并准备相关报告

• 及时处理所有客户的线上线下查询、投诉和退款

• 确保所有分店员工拥有并执行优质的客户服务

• 针对客户投诉与退款，收集客户意见，调查，与客户讨论和谈判以便提 出最适合的解决方案

• 与客户进行很好的交流并与客户保持良好的关系

• 管理层分配的临时/索碎任务

工作要求

• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导

• 拥有乐观、积极、热情的态度，与客户从零开始建立关系

• 自信、主动、能独立工作

• 必须具有高度的自我激励能力

• 拥有专业的电话礼仪

• 与其他员工合作良好，具有积极的团队合作精神

• 较强的口头和书面沟通能力

• 具有至少1年客户服务工作经验或面对/处理客户的经验

• 需要有基本知识知道如何使用 Microsoft Word 和 Excel

• 了解并且会使用WESS系统和Infotech系统将是最好不过了

• 至少拥有任何学习领域的高中文凭

• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面 与开会或处理客户的投诉与退款

• 办公司工作日和时间：周一至周五上午 9 点至下午 6 点

• Handling and maintaining of full sets of accounts
• Monitoring of cash flow
• Liaising with auditors, bankers or external parties on accounts matters
• Providing relevant supporting returns and schedules for tax and statutory reporting including quarterly tax (GST) reports
• Possess a Diploma/ Degree (or equivalent) in Finance/Accountancy/ACCA
• At least 3 years of experience in construction sector
• Able to work independently with minimum supervision

The Accounts Manager is responsible for overseeing the financial health and integrity of an organization. This role involves managing all aspects of financial transactions, reporting, budgeting, and forecasting. The Accounts Manager works closely with various departments within the organization to ensure accurate financial records and compliance with regulatory standards. Key responsibilities include:

1. Financial Reporting:Prepare and analyze financial statements on a regular basis, including income statements, balance sheets, and cash flow statements.
   Provide financial reports to senior management and stakeholders, highlighting key performance indicators and financial trends.
   Ensure compliance with accounting principles and standards.
   
2. Budgeting and Forecasting:Develop annual budgets in collaboration with department heads and management.
   Monitor budget performance and variance analysis, identifying areas for improvement or cost-saving opportunities.
   Forecast future financial trends and outcomes based on historical data and market analysis.
   
3. Accounts Payable and Receivable:Manage accounts payable and receivable processes, including invoice processing, vendor payments, and customer invoicing.
   Monitor aging reports and follow up on outstanding receivables to ensure timely payments.
   Establish and maintain relationships with vendors and customers to facilitate smooth transactions.
   
4. Cash Management:Monitor cash flow and liquidity to ensure sufficient funds are available for operational needs.
   Develop and implement cash management strategies to optimize cash utilization and minimize financial risk.
   Coordinate with banks and financial institutions for banking transactions and account management.
   
5. Compliance and Auditing:Ensure compliance with all relevant financial regulations and standards. Coordinate with auditors during annual audits and provide necessary documentation and support.
   Implement internal controls to safeguard company assets and prevent fraud.
   
6. Team Management: Supervise and mentor accounting staff, providing guidance and support in their day-to-day activities.
   Conduct performance evaluations and training programs to enhance the skills and capabilities of the team.
   Foster a collaborative and positive work environment within the accounting department.
   

Requirements:

• FMCG Background is a MUST.
• Bachelor's degree in Accounting, Finance, or related field; CPA or equivalent certification preferred.
• Proven experience (5 years) in accounting or finance roles, with at least X years in a managerial position.
• Strong knowledge of accounting principles, financial reporting, and budgeting techniques.
• Proficiency in accounting software and MS Excel; experience with ERP systems is a plus.
• Excellent analytical and problem-solving skills, with keen attention to detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Demonstrated leadership abilities and experience in team management.

Only Singaporeans/PRs may apply.

The candidate will oversee and manage the IT and Cyber security infrastructure for the Line of Business (LOB). The applicant will work closely with the various project teams to ensure that infrastructure implementations are properly managed and instituted in accordance with current best practices and authority requirements. The successful candidate will be involved in security compliance audits and provide guidance and consultation to project team.

Job Responsibilities:

• Develop and manage the cyber and IT infrastructure in line with the company’s policies and authority mandates
• Establish and oversee the implementation of security protocols for project and common infrastructure.
• Review processes and perform internal security audits, to identify areas of non-compliance and propose remedies in line with company policies and authority requirements.
• Conduct periodic trainings on Cyber Security measures and best practices
• Write functional requirement documents and guides
• Stay up-to-date on emerging technologies

Job Requirements:

• Minimum 5 years of experience in a similar role and have work experience
• Good understanding of IT Infrastructure and Cyber Security measures and implementation methodologies
• Project Management experience will be an advantage
• Possess CISSP/ SCCP certifications,
• Previous experience performing security audits will be an advantage
• Ability to work under pressure and provide attention to details.
• Ability to work in a team and as individual
• Previous experience working in MINDEF/ MHA preferred

We are looking for a Product Marketing Executive / Manager who will be responsible to assist in the organization and execution of various business strategies and support functions to expand our business. We work closely with the young generation; we definitely appreciate someone who can think out of the box and be as creative as you can be! As we are still a growing business, the ideal candidate should be highly independent and open to handling various commercial & operational duties.

Job Responsibilities:

• Work with both internal and external departments such as Business Development, Project Management, Marketing, and Finance.
• Work closely with our Senior Management to derive an effective marketing plan.
• Communicate and manage requirements between senior stakeholders to ensure objectives are met.
• Establish and maintain relationships with third-party vendors.
• Develop marketing collaterals to drive acquisitions and business growth.
• Propose new channels and ideas to stand out from the competition
• Provide content direction and assist in producing marketing materials, such as Presentation Deck, Product Deck, Brochure, Publications, etc.
• Develop campaigns targeting various segments of acquisitions. Execute digital marketing, including SEO/SEM, email, social media, and display advertising campaigns.
• Good knowledge of content marketing and digital strategy.
• Assist with brand strategy.

Job Requirement:

• Bachelor’s degree in Marketing, Mass Communication, Business Administration, Advertising, or other related disciplines.
• Minimum 2-4 years of experience in relevant work experience.
• Proven working experience in digital marketing.
• Good understanding of Marketing, Branding, and Product positioning concepts.
• Excellent communication and writing skills in English.
• Added advantage for candidates with graphic software background.
• Added Advantage for candidates with content writing and Designing background.

Join Avetics as a business development manager/senior executive and contribute to our dynamic and growing team.

Job Scope

1) Project manage existing contracts that involves drone services

2) Talk to prospective clients on their drone needs

3) Evaluate new business opportunities

4) Come up with an approach to develop these new opportunities

Requirement:

1) 2 years of business development/project management experience

2) Proficient in English both written and spoken

3) Able to communicate well

4) Demonstrate ability to work well in a team

Benefits

1) Outpatient medical

2) Various allowances

3) Commission on completed projects

4) Training opportunities

1. Financial Accounting & Corporate Reporting

• Prepare accurate and timely financial statements and disclosure notes
• Maintain accurate journal entries and allocations
• Prepare asset, liability, and capital account entries by compiling and analyzing account information
• Reconcile accounts and provide analysis for the organization’s financial transactions

2. Perform Tax Computations

• Compile accurate tax-related information for the organization
• Calculate taxable income and the income tax liabilities of the organization
• Provide accurate and timely tax and financial reports to the relevant authorities

3. Support Strategic Planning Initiatives

• Participate in budgeting and forecasting activities
• Compute the valuation of business and financial assets using different models

4. Support Working Capital Management

• Manage accounts payable and receivables to help the organization determine working capital needs and funding strategies
• Calculate the cost of different types of capital financial instruments and the overall costs of capital for the organization
• Provide data in relation to assets, capital rationing, and cost of capital

5. Support Internal & External Audit Activities

• Plan and coordinate the annual financial audit process
• Respond to internal and external auditors on audit data, variances, and audit findings
• Implement policies and procedures with emphasis on internal controls to prevent possible fraud and errors
• Resolve issues and deficiencies arising from audit findings

6. Process Business Transactions & Reports using Information Technology Tools

• Operate accounting information systems efficiently and effectively
• Extract data and provide analysis for management using MYOB software

Qualifications and Skills:

• Diploma / Bachelor's Degree specializing in Accounting, Finance, or equivalent
• Strong business acumen and innovation
• Outstanding leadership with strong energy level, and enthusiasm drive change and have impact

Experiences:

• At least 3 years of working experience in the related field is required for this position
• Experience in Construction & Building Development is preferred
• Experience in MYOB is preferred

JOB DESCRIPTION

· Booking of customer appointments via different channels eg. Online, phone, etc

· Ensure customers’ physical treatment/product card balance tally with WESS System

· Compile outlet/roadshowfeedback forms and prepare reports

· Handles all customers’ online and offline enquires, complaints and refunds promptly

· Make sure all outlet staff possess and execute quality customer service

· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

· Gather feedback/Investigate, handle and process refund cases for customers

· Doing public relations with clients and maintain good relationship with them

· Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

· Possess a genuine willingness to learn, be intuitive，resourceful and coachable

· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

· Confident, self-starter who works well independently

· Must be highly self-motivated

· Professional phone etiquette

· Works well with other employees and is a team player with a positive attitude

· Strong communication skills, both oral and written

· With at least 1 year experience in customer service job or handling customers

· Basic knowledge on how to use Microsoft Word and Excel is required

· Minimum a diploma in any field of study is preferred

· Will be required to travel to various outlets and different roadshow venues to meet clients and

mangers when necessary

· 8 working hours per day

职位描述

• 通过不同预约渠道进行客户预约，例如, 网上、电话等

• 确保客户的治疗/产品实体卡余额与WESS系统的一致

• 收集并集合分店/路演顾客反馈表格并准备相关报告

• 及时处理所有客户的线上线下查询、投诉和退款

• 确保所有分店员工拥有并执行优质的客户服务

• 针对客户投诉与退款，收集客户意见，调查，与客户讨论和谈判以便提
出最适合的解决方案

• 与客户进行很好的交流并与客户保持良好的关系

• 管理层分配的临时/索碎任务

工作要求

• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导

• 拥有乐观、积极、热情的态度，与客户从零开始建立关系

• 自信、主动、能独立工作

• 必须具有高度的自我激励能力

• 拥有专业的电话礼仪

• 与其他员工合作良好，具有积极的团队合作精神

• 较强的口头和书面沟通能力

• 具有至少1年客户服务工作经验或面对/处理客户的经验

• 需要有基本知识知道如何使用 Microsoft Word 和 Excel

• 至少拥有任何学习领域的高中文凭

• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面
与开会或处理客户的投诉与退款

• 一天长达8小时的工作时间