Responsibilities:

• Manage daily operations for smooth service delivery to learners
• Ensure services provided meet departmental outcomes
• Provide inputs or suggestions to improve efficiency of department
• Follow procedures to ensure compliance with policies and regulations
• Support the supervisor in ensuring smooth delivery of services to learners
• Provide guidance to team members to perform their duties effectively and efficiently
• Analyse team performance and provide coaching/training if needed
• Provide inputs for the annual budget of department
• Plan and supervise system/process enhancements to improve efficiency
• Implement check procedures and monitors to ensure that learners interactions are responded to in accordance with policies, procedures, and regulatory requirements
• Provide support in audit coordination

Requirements:

• 2-4 years of experience in customer-focused environments (preferably education).
• Knowledge of frontline customer service/call centre operations.
• Familiar with Microsoft Office

Interested candidates, please send your updated resume to [email protected]

Responsibilities

• Manage and lead General Trade team to work towards increasing sales turnover, profitability and achieving sales target
• Develop and nurture allocated channel business (General Trade, HORECA & CVS)
• Drive product diversification by introducing new items and expanding customers' product offerings
• Identify and onboard new clientele to expand distribution channels
• Source for new potential business opportunities or account/s constantly to facilitate sales growth
• Execute promotional and sales initiatives to boost revenue
• Achieve monthly & yearly sales target
• Work and liaise closely with assigned retailers for sales/promotion activities/pricing and inventory
• Tailor promotion plan for smaller special account
• Monitor and analyse competitors’ activities
• Send monthly SOA & follow up with timely payment collection
• Conduct sales analysis and implement effective sales strategy & planning to meet sales target
• Work closely with customer to understand their requirements
• Manage Accounts Receivable (AR) and ensure prompt payment collection within given terms

Requirements

• Possession of a valid Class 3 (Manual) vehicle license, own transport is preferred
• Minimum educational qualification: N level or higher
• Have a keen passion and interest in the Fast-Moving Consumer Goods (FMCG) industry
• Minimum 3 years of prior work experience in General Trade is required
• Capable of working independently, demonstrating self-motivation, diligence, and organizational prowess while being adept at working with minimal supervision
• Basic proficiency in computer applications, including Microsoft Outlook, Word and Excel
• Strong interpersonal and communication skills
• Fluent in both spoken English and Mandarin.

• Generate payment proposals to effect payments via various modes e.g. cheques, transfers, interbank GIRO etc.
• Vet through invoices or payment requests.
• Monitor payments via Direct Debit Authorisation (DDA) and ensure payments are processed in a timely manner.
• Request funds from institution.
• Review and follow up on open items in bank clearing account.
• Follow up with payment requestor for reissuance of expired cheques and long outstanding reconciling items.
• Assess the withholding tax status of invoices from overseas vendors and file withholding tax return within stipulated timeline.
• Preparation of withholding tax schedule.
• Complete bank statement posting and Accounts Payable clearing before the month-end closing.
• Assist in mail sorting according to the planned duty roster.
• Train and guide junior staff and assist in resolving difficulties encountered by them.
• Other ad-hoc duties as assigned.

Requirements

• Diploma in Accountancy or equivalent
• Experience in Accounts Payable or Accounting is preferred
• Experience in SAP is preferred
• Proficient in Microsoft Office
• High integrity, meticulous and proactive
• Independent, self-driven with the ability to multi-task to meet tight deadlines
• Strong interpersonal, communication and analytical skills
• Customer service oriented with good service attributes and team spirit to achieve win-win outcome

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

As an F&B Executive with Subway, you work in a clean, healthy and organized environment. We are looking for passionate and hard working individuals to join our team!

Job Location: Punggol Plaza I (Right outside LRT Coral Edge)

Responsibilities:

• Prepare and assemble Subway sandwiches according to customer specifications and Subway's standardized recipes.
• Greet and interact with customers in a friendly and professional manner, taking their orders accurately and efficiently.
• Ensure the cleanliness and sanitation of the work area, including food preparation stations, equipment, and dining areas.
• Assist in receiving and stocking inventory, ensuring that ingredients and supplies are readily available.
• Maintain a fast-paced work environment, efficiently managing multiple tasks and prioritizing customer satisfaction.
• Customer Service: Address customer queries and complaints, ensuring they have a positive experience. Resolve issues quickly and efficiently to maintain customer satisfaction.
• Administrative Tasks: Manage cash handling, reconcile daily sales, and complete necessary paperwork.
• Quality Control: Ensure all food safety procedures are strictly adhered to according to sanitary regulations. Work closely with the manager to maintain the quality standards of Subway.

Qualifications:

• Excellent team working and interpersonal skills
• Previous experience in the food service industry is preferred. Fresh grads are also welcome to apply
• Excellent customer service and communication skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Planning and organizational skills
• Confident and passionate about F&B

Physical Demands:

• Ability to stand and walk for up to 8 hours per day.
• Ability to work in a fast-paced environment.

Key Responsibilities:

Sales Strategy Development:

• Collaborate with the sales team to develop and implement sales strategies tailored to SOC.
• Analyze market trends and customer needs to identify opportunities for growth.

Customer Relationship Management:

• Build and maintain strong relationships with key customers, ensuring their needs are met.
• Provide exceptional support to clients regarding SOC inquiries and pricing

Operational Support:

• Liaise with operations and finance teams to ensure efficient service delivery.
• Monitor and resolve any issues related to SOC handling and customer service.

Data Analysis and Reporting:

• Utilize sales data and market analysis to generate reports and insights for senior management.
• Track sales performance metrics and propose actionable improvements.

Team Collaboration and Training:

• Mentor and support junior sales support staff, fostering a collaborative environment.
• Conduct training sessions for the sales team on SOC processes and best practices.

Compliance and Risk Management:

• Ensure compliance with industry regulations and company policies related to SOC.
• Identify and mitigate potential risks in the sales and operational processes.

Main Tasks:

• Establish quotations for customers.
• Liaise and work closely with the customer on their request on a day-to-day basis.
• Establish DF contract/addendum after-sales concluded and ensure contract received with signatory and filed.
• Ensure all DF contracts/addendum are updated to HQ and the billing team.
• Establish BAF adjustment rates and update DF customers monthly.
• Liaise and work closely with the Cochin office for DF invoice issuance.
• Liaise and work closely with respective POL offices on their inquiry if any.
• Establish sales reports monthly

Qualifications:

• Dipolma in Business, Logistics, or a related field in shipping profession.
• Entry Level candidates are welcome to apply, training will be provided
• Strong understanding of feeder shipping operations and container logistics.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to build and maintain relationships with clients and partners.
• Results-driven mindset with a track record of meeting or exceeding sales targets.
• Candidate should be equipped with good numeracy skills
• Candidate must be meticulous with details, multi-tasking, possess a positive learning attitude, and be able to cope with the fast-paced working environment
• Proficient in MS Word & Excel

We are looking for Confident and highly motivated individuals.

If you are a fast learner and have great communication skills, you are highly suitable.

We welcome all housewives who want to work from home.

Flexible working hours

You can work from home.

Job scope as follows :

-Arrange sales appointments with new prospects

- Contact existing clients to update them on new company.

updates

- To coordinate Admin work and sales services

- You will be WORKING FROM HOME, so you need to be independent and disciplined.

Unleash your potential with Senses International

Senses International believe in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparallel fragrances. Senses International have a team of passionate individuals who are dedicated to making a difference in the fragrance industry. As an employee at Senses International, you will be part of a vibrant and diverse team that values collaboration and innovation. The company encourage employees to explore their creativity and push the boundaries of what is possible in the fragrance industry. The company also foster a culture of continuous improvement and encourage the employees to take ownership of their career.

Join Senses International and unleash your potential in the fragrance industry. With company’s unique blend of creativity and expertise, the sky’s the limit for your career growth and development.

The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).

Job Position: Front Office Executive

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail & deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Ability to be resourceful and proactive when issues arise
• Multitasking and time-management skills, with the ability to prioritize tasks

Preferred skills:

• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Professional attitude and appearance
• Hands-on experience with office equipment (e.g. fax machines and printers)

Qualifications: High school diploma or 2 years relevant work experience

Working Hours: Monday to Friday 930am - 630pm

Industry: IT / Technology Sector

Location: East area

Schedule: 5-day work week

Skills: Procurement, Sourcing, IT Products

Our client is an established Technology Company with large presence in Cyber Security / Infrastructure / Network and Systems Security businesses.

Position Responsibilities:

• This role will develop sourcing project scope, operational and commercial requirements – sourcing, asessment, selection, order management, cost breakdowns etc.
• Manage existing suppliers / vendors and source new suppliers / vendors of IT related products, equipment and parts.
• Make sure cost and expenses are within effective variance with reasonable quality.

Position Requirements:

• Diploma / Degree related to Information Technology and/or Supply Chain Management.
• 1 year experience in Procurement / Supply Chain / Order / Materials Management is ideal, especially coming from the IT Sector.
• Can be coached and confident to take on the representative capacity of the department for vendor / client presentations.

We will look into all candidates for the role but will prioritize those closest to the requirement.

Thank you!

Joseph Syho

Reg Number: R1108657

EA Licence No: 18C9079

Industry: IT Security, Technology Services Industry

Location: East area

Schedule: 5-day work week

Skills: HR Operations, HR Administration and Office Support

Our client is an established Singapore Technology Business involved in IT Security related products and distribution as well as technical services across various products in Infrastructure, Network and Security.

As they are expanding their business, they are looking for a HR Executive handling HR operations such as Employee Relations, Recruitment, Coordination and operational HR.

Position Responsibilities:

• Will be part of the HR Department, will serve as a generalist HR which will include (but not limited to) Employee Engagement / Relations, Recruitment / Talent Acquisition, Training Coordination, Benefits / Medical processing and HR administrative support.
• Support Management team in administrative and some operational function.
• May be assigned administrative functions from time to time.

Position Requirements:

• Diploma holder in Human Resources or related field.
• 1 to 2 years working experience in generalist HR functions - recruitment, benefits, HR administration.
• Strong proficiency in MS Office applications especially MS Excel and MS Powerpoint.
• Good background in Singapore Labour Laws and Legislations.

We will look into all candidate but will prioritize those closest to the requirement.

Thank you!

Joseph Syho

Reg Number: R1108657

EA Licence No.: 18C9079

• Generating new clients and maintaining existing clients
• Follow up on sales enquires and preparation of quotations
• Conducting market reserch to identify potential client profiles for the company
• Any other adhoc duties as assigned

Requirements:

• Min 1 year experience in related fields
• Proficient in Microsoft Office applications
• Location: Teban Gardens
• Working Hours: Monday-Friday, 8.30am-4.30pm
• Salary: Up to $3000
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

Primary Responsibilities:

· You will provide customer support on Export-B Emerging Markets by ensuring accurate consolidation of orders and aligning with the demand planning team

· You will ensure timely coordination of allocation to the customers, while also providing customer order form updates to the stakeholders

· You will administer and monitor customer orders, backorder status, shipping requests, AL approvals, material extension, vprice maintenance requests, etc., and sorting of allocation based on monthly supply confirmation

Job Qualifications:

· You have diploma or Degree in Business

· You have at least 2 years of experience is sales/marketing operations/support

· You have strong analytical and communication skills - able to analyze raw data and derive useful information for use in reporting and decision making

· You are well versed with computer skills for common desktop applications such as Words, Excel, PowerPoint, etc.

· You must have initiative and be able to hand confidential matters with utmost discretion

· You must interact well with all layers in the organization is essential

· You must be approachable maintain good working relationship with all associates

Join Us at POLYTRON.AI – Where Extraordinary Happens!

Are you driven by ambition and the desire to achieve greatness? We're seeking passionate individuals who are ready to make an impact.

About Us:

POLYTRON.AI, a subsidiary of VIZZIO, leads the way in AI-powered LIVE 3D™ camera technology with a patented special-purpose embedded chip that generates "360 3D Video," creating real-time virtual spaces.

Together, we are here to revolutionize real-time 3D technology. Our goal is to push the boundaries of real-time 3D visualization, offering innovative tools that enhance user experience and operational efficiency across various industries.

Job Summary:

We are seeking a meticulous and results-driven Senior Finance Executive to join our team. The successful candidate will oversee and key financial functions including financial reporting, budgeting, and compliance. You will be responsible for ensuring accurate financial statements, overseeing day-to-day accounting operations, and collaborating with cross-functional teams on project billing and audits.

The ideal candidate should have a strong background in financial analysis, accounting principles, and corporate finance practices. This role presents an exciting opportunity to be part of a disruptive technology companythat is transitioning from a startup to a scale-up, offering a chance to contribute to our rapid growth and success.

Responsibilities:

• Financial Reporting – Prepare month end and quarterly financial statements for management review.
• Responsible for all accounting functions and tasks, including Fixed Assets Registers & inventory count
• Coordinate and liaise with auditors, corporate secretary etc
• Preparation and filing of GST
• Collaborate with Project Management team to issue Invoices/ Collect Billings.

Job Requirements:

• Degree in Accounting, ACCA or Diploma with strong relevant experience
• At least 3 years in Accounting experience working in a SME or start up
• Good working knowledge of IFRS and tax, well versed in MS excel
• Analytical, motivated and meticulous
• Self-starter who can take initiative to meet job objectives and deadline independently
• Experience with Xero or equivalent accounting software
• Strong verbal and written communication skills
• Experience in Supply Chain, Logistics industry a plus

Responsibilities:

• Oversee accident reporting and clarify the claims process to customers, such as bus captains, taxi/private hire vehicle hirers, and relief drivers.
• Implement effective claims management to meet KPI targets for claims outcomes.
• Collaborate as part of the team to ensure the company recovers losses from third parties or defends against claims from individuals involved in road accidents.
• Coordinate with workshops and relevant parties to communicate with third-party insurers, legal representatives, and passengers on behalf of SMRT Buses and Strides Premier Fleet.
• Work with various departments within SMRT Buses, Strides Premier Fleet, and associated agents to pursue any claims effectively.

Requirements:

• Diploma in General Insurance or related field.
• At least 2 years of working experience in Motor insurance claims.
• Proficient in using MS Office Applications.
• Good negotiation, problem solving, and analytical skills
• Possess excellent written and verbal communications skills
• Proficient in Microsoft Windows, Word, Outlook and Excel.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Perform damage assessments on accident vehicles and generate repair cost estimates.
• Collaborate with insurance assessors regarding vehicle repairs and the claims process.
• Work closely with all repair shops to ensure vehicles are restored to standards and completed on schedule.
• Communicate with insurance claims representatives to ensure all necessary paperwork is finalized and processed.
• Conduct quality checks on vehicles before releasing them to customers and address any identified issues.
• Maintain thorough documentation of vehicle conditions before and after repairs.
• Attend to vehicle hirers and owners, promptly addressing their feedback and concerns.
• Manage and coordinate the availability and procurement of spare parts.
• Inspect the condition of returning vehicles and ensure any necessary repairs are invoiced and/or completed.
• Ensure workplace safety adheres to the company's safety guidelines.
• Carry out any additional tasks or assignments assigned by the manager.

Requirements:

• Diploma in General Insurance or related field.
• At least 2 years of working experience in Automotive Industry as an Vehicle Damage Assessor/Estimator
• Proficient in using MS Office Applications.
• Experience with Audatex, Merimen and eBao systems is an advantage

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Perform general administrative and operational duties.
• Maintain and update service provider and client records.
• Manage paperwork and handle formalities related to claim matters.

Requirements:

• Diploma and above
• At least 1 year of relevant working experience.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About the Sales Team

Emplifi’s sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they’re in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.

Job Summary

The Strategic Account Executive (“AE”) is a pivotal role within Emplifi’s Social and Commerce sales team. This individual carries an individual quota target and is responsible for driving new business, nurturing existing client relationships, and exploring opportunities for cross-selling and upselling. The Strategic Account Executive will have a specific focus on our largest and most strategic accounts, our key Social and Commerce product offerings, and on ensuring consistent growth and maximization of revenue.

What You’ll Do Here

New Business Development:

• Prospect and identify new business opportunities within the designated territory or named accounts.
• Develop and maintain a robust pipeline of potential clients through networking, research, and referrals.
• Present our digital marketing solutions to potential clients, demonstrating how our services can help meet their business objectives.

Account Management:

• Working closely with the Solution Consultant and the Customer Success Manager, the Strategic AE will foster and grow relationships with existing clients.
• Understand clients' business goals, challenges, and needs to identify opportunities for additional products and services.
• Regularly review client campaigns and provide insights, optimization suggestions, and reports.

Cross-selling and Upselling:

• Recognize opportunities to offer additional or premium services to current clients.
• Collaborate with the customer success organization and solution consultant to identify the next best solutions for existing clients.

Sales Strategy:

• Develop and execute a comprehensive sales strategy for the assigned territory or named accounts.
• Utilize CRM tools to track interactions, sales progress, and client information.
• Provide regular feedback to the marketing and product teams about market trends, competition, and customer feedback to inform our offerings and strategies.

Collaboration:

• Work closely with internal teams such as marketing, product, and customer support to ensure client expectations are met and exceeded.
• Attend regular sales meetings to update the team on achievements and challenges and to collaborate on strategies and tactics.

Lead Development

• Working with the Business Development team, Identify, research, and engage potential leads through various channels including social media, industry events, and outbound strategies.
• Qualify leads by assessing their potential needs and fit for our digital marketing solutions.

Pipeline Management:

• Consistently manage and update the sales pipeline using CRM tools.
• Forecast potential sales activities and revenue outcomes.
• Evaluate and prioritize leads to ensure efficient time and resource allocation.

What You’ll Bring to Us

• Minimum of 5 years of sales experience selling Digital Marketing, eCommerce or related solutions
• Proven track record of meeting and exceeding sales quotas
• Strong understanding of digital marketing and e-commerce and social commerce services and solutions
• Experience selling across international markets and to international clients
• Experience with Emplifi's product offerings is heavily favoured for this position
• Excellent verbal and written communication skills
• Fluent English language skills essential, additional languages a benefit
• Proficient in using CRM tools like Salesforce or HubSpot
• Ability to work independently and as part of a team
• Strong negotiation and presentation skills

What We Offer

• International, fast paced and rapidly growing environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
• Great work environment in the CBD area, minutes walk from the MRT. And surrounded by amazing food along Amoy Street, Telok Ayer & Tanjong Pagar
• AIA Health Insurance including coverage for family members
• Unlimited PTO
• Enhanced family/ parental leave
• There’s more as well! Speak with us to find out all details!

Work Location: Tampines

Working Hours: Mondays to Thursdays: 7:30am to 5:00pm, Fridays: 7:30am to 4:30pm

Contract Period: 1 Jan 2025 to 31 Dec 2025.

Roles and Responsibilities:

1. Design and prepare ICT training materials based on school’s requirements, and conduct training for staff and students where needed.

2. Support video capturing and editing for teaching and learning.

3. Support video conferencing/streaming in school programmes and events.

4. Provide technical support of equipment including general troubleshooting and maintenance

5. Procurement of ICT related items for departmental programmes, events or webpages.

6. Research and work on new ICT projects in line with the school’s needs.

7. Preparation, conduct and collation of surveys for school and departmental needs.

8. Maintain the online inventory system as well as condemnation of equipment when needed.

9. Other relevant administrative work.

Requirements:

1. Preferably Polytechnic Diploma [or its equivalent] or relevant WSQ certificates.

2. a) Have good communication and interpersonal skills.

b) A good team player who is organized, meticulous, with the ability to multi-task.

c) Proficient in the use of softwares and stays current in the use of technology.

d) Competent in carrying out ICT trainings with students and/or staff, video editing, technical support and procurement.

Maxhunt Resource Pte Ltd | EA Licence: 22C1322

Loh Wing Sheng | Registration No: R22110239

RESPONSIBILITIES:-

- Attend to inquiries and review tender documents

- Source from various suppliers/ manufacturers to fulfil customer’s project requirement

- Support Outdoor Sales on preparation of quotations

- Follow up on quotation status and closing of orders

- Liaise with manufacturers on documentation submission such as drawings & certificates

- Work closely with manufacturers to meet customer’s delivery deadline

REQUIREMENTS:-

- Formal Electrical Engineering qualification (Diploma/ Certification)

- Minimum 1 to 2 years of working experience

- Preferably with experience on Material Take Off in an M&E environment

- Electrical product knowledge

- Resourceful and results oriented

- Team player

- Good command of spoken/written English

Job Title: Front Office Executive ($2000 to $2500)

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator
• Well versed with computer
• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.
• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected]

We regret that only short-listed candidates will be notified.

Responsibilities:

• Performance Management: Take charge of overseeing and managing the call center’s performance to ensure consistent achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Validate and provide insights on call center reports to the management team.
• Quality Assurance: Supervise the quality of customer interactions by implementing and driving initiatives for quality improvement. Work closely with the vendor to maintain high service standards and enhance customer satisfaction.
• Operational Audits: Conduct thorough assessments of the call center’s operations to identify process and knowledge gaps. Collaborate with the vendor to develop and implement comprehensive action plans to address these gaps and promote continuous improvement.
• Process Enhancement: Lead the development, review, and optimization of work processes, Standard Operating Procedures (SOPs), and protocols to improve operational efficiency and service quality. Foster innovation and change management initiatives within the team.
• Customer Interaction Analysis: Analyze customer interactions in-depth to identify key drivers and trends. Use interaction analytics to gain insights into customer sentiments, enhance the customer experience, and optimize call center performance.
• Training and Communication: Lead the training and communication efforts for the call center team regarding new business initiatives, systems, policies, and procedures. Ensure the team is well-prepared to meet changing customer needs and organizational directives.
• Support for Management: Serve as a vital support to the Customer Service Manager in strategic decision-making. Assume leadership roles in special projects and initiatives that enhance the overall effectiveness of the customer service function.
• Additional Responsibilities: Perform other tasks and duties as assigned by the Customer Service Manager or senior management.

Requirements:

• Diploma or higher qualification with at least 4-5 years of experience in a call centre environment, including leadership or supervisory experience.
• Strong written and verbal communication skills, with the ability to influence and collaborate effectively
• Advanced proficiency in Microsoft Excel and data analysis. Experience with interaction analytics and customer experience management tools is a plus.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Experience in Customer service
• Call and Email Support
• Improving Business Strategies
• Knowledge in Banking

As a QA Executive for Amber, you will play a key role in ensuring the overall quality and performance of the product NextGen Management Systems as well as client websites/applications. You will be responsible for designing and executing test plans, troubleshooting issues, and collaborating with cross-functional teams to deliver a seamless and reliable platform for our users. You will ensure that the platform meets high standards of functionality, usability, and security, while continuously striving to enhance the overall user experience.

Key Responsibilities:

• Test Planning & Execution:Develop, document, and execute detailed test plans and test cases based on product requirements.
  Perform manual and automated testing to identify and troubleshoot software defects, ensuring the product meets all quality standards.
  
• Bug Tracking & Reporting:Identify, document, and track software defects using bug-tracking tools.
  Collaborate with developers to communicate issues, provide details for resolution, and verify bug fixes.
  
• Regression & Performance Testing:Conduct regression testing to ensure previous functionality remains intact after new releases or updates.
  Execute performance, load, and stress testing to ensure the platform performs optimally under varying conditions.
  
• Collaboration:Work closely with developers, product managers, and UX/UI teams to understand requirements and participate in sprint planning meetings.
  Provide insights and feedback on user experience, and recommend improvements to enhance product functionality and usability.
  
• Documentation:Create and maintain detailed documentation for test plans, test scripts, and results.
  Prepare and present QA reports to management and stakeholders.
  
• Continuous Improvement:Stay updated on the latest testing methodologies and tools to continuously improve QA processes and tools.
  Identify opportunities for automation to improve efficiency in testing.
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in Quality Assurance, preferably in software testing or SaaS-based products.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience in manual and automated testing tools such as Selenium, JIRA, or similar.
• Familiarity with Agile and Scrum methodologies.
• Basic understanding of programming languages like Java, Python, or SQL.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to work in a fast-paced environment.

Preferred Skills:

• Experience with testing in web applications.
• Familiarity with API testing tools like Postman.
• Knowledge of version control systems like Git.
• Basic understanding of security and compliance testing for web applications.

Job Description & Requirements

Join our team as a Sales Supervisor, where you will play a pivotal role in ensuring customer satisfaction and maintaining the cleanliness of our shop. We are seeking an individual to fulfill the following roles and responsibilities.

Responsibilities:

1. Customer Service:Take care of walk-in customers, providing assistance and guidance.

2. Fruit Cutting and Packing:Help cut and pack fruits for customers, ensuring quality presentation.

3. Order Handling:Take orders from phone calls and prepare them for delivery.

4. Specialized Fruit Cutting:Required to specialize in cutting fruits, especially durian, meeting customer preferences.

5. Shop Cleanliness:Maintain cleanliness in the shop to create a welcoming environment.

Other Details:

· Weekend and Public Holiday Work:Required to work on weekends and public holidays to cater to customer needs.

· Night Shift:Required to work on night shifts to accommodate customer orders and deliveries.

We thank you for your interest, and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Job Description & Requirements

Join our team as a Sales Supervisor, where you will play a pivotal role in ensuring customer satisfaction and maintaining the cleanliness of our shop. We are seeking an individual to fulfill the following roles and responsibilities:

Responsibilities:

1. Customer Service:Take care of walk-in customers, providing assistance and guidance.

2. Fruit Cutting and Packing:Help cut and pack fruits for customers, ensuring quality presentation.

3. Order Handling:Take orders from phone calls and prepare them for delivery.

4. Specialized Fruit Cutting:Required to specialize in cutting fruits, especially durian, meeting customer preferences.

5. Shop Cleanliness:Maintain cleanliness in the shop to create a welcoming environment.

Other Details:

· Weekend and Public Holiday Work:Required to work on weekends and public holidays to cater to customer needs.

· Night Shift:Required to work on night shifts to accommodate customer orders and deliveries.

We thank you for your interest, and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Job Description & Requirements

Join our team as a Sales Supervisor, where you will play a pivotal role in ensuring customer satisfaction and maintaining the cleanliness of our shop. We are seeking an individual to fulfill the following roles and responsibilities:

Responsibilities:

1. Customer Service:Take care of walk-in customers, providing assistance and guidance.

2. Fruit Cutting and Packing:Help cut and pack fruits for customers, ensuring quality presentation.

3. Order Handling:Take orders from phone calls and prepare them for delivery.

4. Specialized Fruit Cutting:Required to specialize in cutting fruits, especially durian, meeting customer preferences.

5. Shop Cleanliness:Maintain cleanliness in the shop to create a welcoming environment.

Other Details:

· Weekend and Public Holiday Work:Required to work on weekends and public holidays to cater to customer needs.

· Night Shift:Required to work on night shifts to accommodate customer orders and deliveries.

We thank you for your interest, and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753