Total 9 Director/C-Level assistant hr manager job vacancies in D16 Upper East Coast, Bedok, Eastwood, Kew Drive

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

This General Manager is responsible for ensuring that global exports business and local business unit operations move towards consistent and profitable direction to achieve all short-term and long-term financial and operational goals at the same time building strategic relationship to strongly influence partners and the senior management team members.

As Regional Sales Capability Director, the person will be responsible for driving the continuous improvement and growth of key Sales Fundamentals across URC Affiliates. This strategic role consults, enables, and implements robust sales capabilities that align with the company’s growth objectives.

Requirements:

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• At least 10 years experience in a management function in both Exports, Sales and Marketing fields with strong FMCG (fast moving consumer goods) experience.
• Strong understanding of sales fundamentals, including sales strategy, key account management, RTM models, and distributor management.
• Demonstrated multi-cultural management experience

Job Summary
We are seeking a highly skilled and experienced Assistant Chief Engineer to join our luxury hotel resort team in Singapore. The ideal candidate will support the Chief Engineer in overseeing all property engineering and maintenance operations. This role is critical to ensuring that the resort facilities are safe, well-maintained, and operating efficiently to provide a high-quality guest experience.

Key Responsibilities

• Assist the Chief Engineer in managing daily operations, including the maintenance of HVAC systems, electrical, plumbing, mechanical, and other critical hotel infrastructure.
• Supervise and provide leadership to the engineering team, ensuring that all team members perform their tasks efficiently and safely.
• Conduct regular inspections of all resort facilities to ensure compliance with safety regulations, local codes, and resort standards.
• Oversee preventive maintenance programs, ensuring the resort’s physical assets are protected and longevity is maximized.
• Collaborate with the Chief Engineer to manage energy conservation programs and implement sustainable practices to minimize the resort's environmental impact.
• Respond to emergencies and breakdowns promptly and efficiently, coordinating repairs with minimal disruption to guests.
• Assist with the engineering department's budgeting and financial planning, including managing vendor contracts, procuring equipment, and tracking departmental expenditures.
• Ensure that all maintenance requests from guests or other departments are handled promptly and efficiently.
• Assist in training, developing, and mentoring the engineering team to ensure high work standards and a safety commitment.
• Work closely with other departments to ensure smooth operations across all functions of the resort.

Qualifications

• Diploma or Degree in Engineering, Facilities Management, or a related field.
• A minimum of 5-7 years of experience in hotel or resort engineering operations, with at least 3 years in a supervisory or management role.
• Strong knowledge of HVAC systems, electrical, plumbing, and mechanical systems commonly found in hospitality properties.
• Familiarity with local building codes, safety regulations, and sustainability practices.
• Excellent leadership and team management skills.
• Strong problem-solving abilities and attention to detail.
• Good communication skills and the ability to collaborate with other departments.
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
• Proficiency in engineering software, preventive maintenance programs, and Microsoft Office.

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Position Summary

Toshiba Global Commerce Solutions is seeking for an Assistant Managing Director to play a pivotal role in supporting the Managing Director in strategic decision-making and overseeing daily operational activities within our organization. The ideal candidate will work closely with the Managing Director to ensure that business processes are conducted efficiently and effectively, in alignment with the organization's mid and long-term goals. This position requires a strategic outlook, strong execution ability, and the capacity to foster growth within the organization.

Key Purpose of the role

The Assistant Managing Director will support the Managing Direction with the execution of the company's strategic plan, ensuring the efficient management of day-to-day operations. This role involves translating the company's vision into operational strategies, fostering clear communication across departments, making informed decisions to drive business growth, and ensuring compliance with industry regulations. Additionally, the Assistant Managing Director will play a vital role in leadership, working closely with the respective teams towards achieving the company’s objectives, fostering a positive work environment, and representing the company in various stakeholder interactions.

Responsibilities

• Support the Managing Director in daily operational activities, including financial planning, budget reviews, and analysis of financial reports.
• Initiate the development and review of strategic plans, ensuring alignment with the company’s mid and long-term goals that support the continuous improvement of the overall operations.
• Facilitate clear and consistent communication across departments by liaising with department heads and team leaders.
• Address immediate operational challenges and provide effective solutions.
• Attend key meetings and, when required, stand in for the Managing Director as needed, ensuring follow-up actions are taken.
• Oversee ongoing projects to ensure they progress as planned.
• Conduct monthly evaluations of different departments and projects, identifying areas for improvement.
• Review and suggest improvements to company policies and procedures.
• Engage with customers, clients, and partners, representing the company and building relationships if required.

Requirements

• 15-20 years of experience in corporate strategy, business management, advisory, portfolio management, or related fields
• Experience in performance and operations management
• Strong business acumen
• Proficient in MS Office and knowledgeable about relational databases and software (e.g., ERP)
• Critical thinker with strong problem-solving skills and a team player
• Good time-management skills
• Great interpersonal and communication skills
• BSc/BA in business administration or related field

Job Description:

Responsibilities:

1. Provide chauffeur service to Director, Director’s family and customers

to various locations around Singapore (and may include JB)

2. Maintain cleanliness of vehicles assigned to him

3. Running errands or any ad hoc duties as assigned for office and home

Requirements:

1. A valid driving license with clean record

2. Must be flexible with work schedule

3. Able to work on weekend and overtime (after midnight) if needed

4. Reporting location: Bukit Timah

5. Salary: S$2,500 - S$4,500

6. 1 month 8 days off

Interested candidates,

Please send resume to [email protected] and [email protected]; or
WhatsApp office: +65 8101 3333

The resume should include the followings:

1) Last drawn/current salary

2) Expected salary

3) Reasons for leaving (current and previous employment(s))

4) Availability/Notice period

5) Recent Photograph

Only shortlisted candidates will be notified.

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

Job Descriptions:

1. Supervise, mentor, and motivate members of the public relations, marketing operations, content, and creative teams.
2. Set clear objectives, provide regular feedback, and facilitate professional development opportunities for team members.
3. Foster a collaborative and innovative work environment that encourages creativity, productivity, and high performance.
4. Develop comprehensive marketing strategies aligned with the company's goals and objectives.
5. Oversee the implementation of marketing plans across various channels to maximize brand visibility and reach target audiences.
6. Monitor industry trends, competitive landscape, and consumer insights to identify opportunities for growth and innovation.
7. Cultivate and maintain relationships with media outlets, journalists, influencers, and other key stakeholders.
8. Develop and execute PR campaigns to generate positive media coverage and enhance brand reputation.
9. Manage crisis communications and effectively address any negative publicity or issues that may arise.
10. Streamline marketing processes and workflows to optimize efficiency and effectiveness.
11. Collaborate with cross-functional teams to ensure seamless execution of marketing initiatives.
12. Utilize data analytics and performance metrics to evaluate the success of campaigns and drive continuous improvement.
13. Lead the development of compelling and engaging content across various platforms and formats.
14. Ensure consistency in brand messaging, tone, and visual identity across all content channels.
15. Leverage storytelling techniques to resonate with target audiences and drive brand affinity and loyalty.
16. Provide strategic direction and creative vision for brand campaigns, advertising materials, and promotional assets.
17. Work closely with designers, copywriters, and other creative professionals to deliver impactful and visually appealing content.
18. Maintain brand integrity and adherence to brand guidelines in all creative executions.

Job Requirements:

• Proven experience of at least 5 years in marketing management roles in the baby and mother industry, with a track record of successfully leading teams and driving results.
• Able to shuttle between Johor Bahru and Singapore as you will be require to manage our Marketing team in Johor Bahru.
• Strong strategic thinking, analytical skills, and business acumen.
• Excellent communication, interpersonal, and leadership abilities.
• Proficiency in digital marketing tools, analytics platforms, and project management software.
• Creative mindset with a passion for innovation and storytelling.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Familiarity with industry trends, best practices, and emerging technologies in marketing and advertising.