Details:

• Salary: Up to $7,000/month with Variable Bonus
• Industry: Automotive
• Location: Redhill

Overview
We are seeking an innovative and strategic Call Centre Manager to lead customer experience initiatives and maintain exceptional retail standards. This role is pivotal in enhancing customer satisfaction, managing the Customer Experience Call Centre, and ensuring seamless collaboration with Sales, Aftersales, and Marketing teams.

The ideal candidate will be customer-focused, data-driven, and passionate about delivering world-class service while fostering a customer-centric culture.

Key Responsibilities

• Develop and implement innovative customer experience strategies to enhance satisfaction and loyalty
• Lead and inspire the Customer Experience Call Centre team, fostering a culture of accountability and excellence
• Continuously improve the customer journey by identifying and addressing touchpoints for enhanced service delivery
• Oversee the resolution of customer complaints and quality-related issues to ensure timely and satisfactory outcomes
• Analyze customer feedback and performance data to identify trends and develop actionable strategies
• Train and develop staff to uphold high service standards and maintain a professional customer approach
• Partner with Sales, Aftersales, and Marketing teams to ensure a consistent and seamless brand experience
• Define, maintain, and communicate retail standards to reflect the brand's quality and sophistication in customer interactions
• Ensure a visually compelling and customer-friendly retail environment

Requirements

• Bachelor’s degree in Business, Communications, or a related field
• At least 5 years of experience in Customer Experience or Service Management, preferably within the automotive or related industries
• Proven leadership experience in managing teams and improving customer service performance
• Strong strategic thinking and analytical skills

Interested candidates please apply online or send your latest CV to [email protected]

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AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Position Summary:

• Drive sales and profitability of the Brand and the stores for assigned area(s) and/or brands and manage sales, marketing and operations functions. You will be responsible for total brand management including P&L and to achieve brand business goals.
• Maintain strong relationship with Brand principal and other key stakeholders.
• Drive retail excellence in line with the Brand and Valiram standards.
• Be an ambassador for the represented BRAND and portray at all times a professional and customer oriented image.

Roles & Responsibilities:

Optimise the sales, profits and other retail performance criteria

• Strategise and implement brand communication needs in keeping with the integrity of the brand and regional appeal.
• Plan and maximise sales and profit contribution of the Brand.
• Develop annual business plan to reflect brand positioning, negotiate key aspects of the planned delivery with the brand principal.
• Achieve business plan profit.
• Direct Operations/ Store Manager on managerial and operational aspects of the store with adherence and compliance to the retail operations standard.
• Driving associate behaviour and productivity.
• Partner with Merchandising to maintain brand profitability by managing full price and mark down sales, intake margins, levels of mark down activity and terminal stock.
• Lead localised pricing strategy and competitor insights and implement appropriate change to maximise sales and increase local market share.
• Reports and statistic compilations in relation to brand performance and share product performance and insight with HOD.
• Managing and maintaining a positive working relationship with the brand principal

Marketing

• Plan, direct and implement appropriate localised marketing activities/events/promotions for positive brand building and in driving sales.
• Partner with Brand principal/HOD to develop seasonal marketing and social media strategies.
• Provide insights to Valiram and the Brand, to better understand market trends and dynamics.
• Support the CRM and increase existing base of VIP customers.

Others

• Partner with Merchandising to place appropriate orders, optimise inventory and oversee in inventory integrity.
• Partner with Visual Merchandising in upholding of VM standard to ensure store environment is enticing, effective and in line with Brand Guidelines.
• To uphold and improve staff morale leading to a positive and dynamic working attitude and environment.
• Support store to maintain productivity and retail operational standards in areas of discipline, work performance and sales.
• In touch with what is happening in the store through periodic store visits.
• Support and assist in projects/tasks related to the brand as required/instructed by HOD/management.

Our Company

Sentin Marketing is a leading outsourced sales and marketing startup specializing in face-to-face campaigns that deliver impactful results for our clients. Our mission is to empower brands while fostering the growth of our team members. With a vibrant culture, hands-on training, and career advancement opportunities, Sentin Marketing is the ideal place to kickstart a rewarding career in brand marketing.

Position Overview

As a Brand Marketing Associate, you will play a key role in representing client brands, engaging with customers, and driving brand awareness through innovative face-to-face marketing campaigns. This entry-level role is designed for individuals passionate about building meaningful connections and contributing to dynamic marketing efforts while gaining valuable hands-on experience.

Key Responsibilities:

• Brand Representation: Serve as a representative for client brands, effectively communicating their value and offerings to potential customers.
• Customer Engagement: Interact directly with customers at events, roadshows, and other promotional settings to build strong relationships.
• Campaign Execution: Support the planning and execution of marketing campaigns, ensuring alignment with brand goals and objectives.
• Sales Integration: Drive brand success by achieving sales targets through persuasive and professional interactions.
• Market Feedback: Gather customer feedback to provide insights for optimizing marketing strategies.
• Team Collaboration: Work closely with teammates to share ideas, refine approaches, and maximize campaign outcomes.

Who We’re Looking For:

• Passionate About Marketing: Enthusiastic about brand building and customer engagement.
• Strong Communicator: Exceptional verbal and interpersonal skills to convey brand messages effectively.
• Outgoing Personality: Friendly, approachable, and confident in interacting with diverse audiences.
• Goal-Oriented: Motivated to achieve sales targets and contribute to campaign success.
• Adaptable Learner: Open to learning and implementing new marketing techniques.

Why Join Us?

• Hands-On Training: Gain practical experience with one-on-one mentorship and skill development.
• Dynamic Culture: Be part of a lively, inclusive, and supportive team environment.
• Career Progression: Clear opportunities for advancement into leadership and management roles.
• Diverse Campaigns: Work across multiple industries and develop a versatile marketing skill set.
• Rewards & Recognition: Performance-based incentives and recognition for your contributions.

Your Next Step Starts Here!

If you’re ready to grow your skills, represent top-tier brands, and be part of an energetic team, apply today to join Sentin Marketing as a Brand Marketing Associate. Let’s create impactful brand experiences together!

• Global Company
• Growing Market

About Our Client

Our client is a global leader offering professional training and certifications to finance individuals. They have count more than 150,000 members globally and have global presence. They are not expanding their team in Singapore, looking for a Marketing Manager to lead their growth in emerging markets: India, Sri Lanka & the Philippines.

Job Description

• Lead the localization and adaptation of the global brand strategy for India, Sri Lanka and the Philippines
• Provide clear market brand entry and Go-to-Market strategies to management
• Support the Public Relations and Media team to drive brand reputation initiatives
• Conceptualize and develop targeted marketing campaigns to drive event campaigns for members and industry stakeholders.
• Develop and manage a budget for campaigns, as well as the regional marketing & communication activities.
• Acquire & develop collateral/goodies to support marketing campaigns and stakeholder appreciation.
• Conduct market competitor reviews to gauge brand and marketing effectiveness
• Keep up to date with industry trends relevant to members / business
• Identify online and social media opportunities for advocacy and brand building across international markets
• Develop a regional market communication strategy to position the company as a designation of choice in collaboration with the Public Relations & Earned Media Team
• Develop and execute regional communication plans to support new member growth, increase awareness and drive member satisfaction and retention
• Partner with local media outlets and key influencers to raise brand awareness
• Represent members and the organization at committees, forums, and with Governments and regulators.
• Identify key stakeholders, such as government, regulatory bodies, media, key members and general public and develop and maintain productive relationships.

The Successful Applicant

• About 5+ years of Marketing experience, with hand-on experience on Events, Campaigns, Digital, Public Relations, branding etc (360)
• Experience owning a P&L is key
• Exposure to Consumer Goods, Professional Services, Training, Education is a plus
• Willingness to travel to designated markets when required to liaise with agents on-site.

What's on Offer

This is an opportunity to join one of the biggest professional accreditation companies in the world and help them develop new emerging markets. Culture and remunerations are their strong suits.

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-072024-6484042

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N

Requirements:

• Familiar with fundamental marketing theories and practices, with knowledge of both online and offline promotional strategies and methods.
• Candidates with experience in event planning, execution, and vendor management will be given priority.
• Proficiency in office software (e.g., Microsoft Office Suite) and design tools (e.g., Canva, Photoshop) is a plus.
• Strong data analysis skills, with familiarity in tools like Google Analytics and social media analytics dashboards.

5. Other Requirements

• Strong sense of responsibility and teamwork.
• Resilience and ability to thrive in a fast-paced work environment.
• Familiarity with the Singapore F&B market and industry networks is preferred.

Working Location: Sixth Avenue

Working Hrs: 5 days per week; 9:00 - 18:00

At Mixes From Mars, we see graphic design as visual storytelling that engages, informs, and inspires. We're looking for a talented graphic designer who can take concepts and ideas and create visual representations, in both print and electronic media. The ideal candidate will have expert knowledge of current design software and be skilled in every step of the design process, from concept to final deliverable. Collaborating with multiple teams across the company, the graphic designer should be able to take written or spoken ideas and convert them into a design that connects. The successful candidate will have a thorough understanding of branding and marketing, and be able to find the right style and layout for every project.

Objectives of this role

• Work on a wide range of projects and media, using various software programs to visualize and develop innovative graphic designs that meet business goals
• Obtain input from managers to ensure that designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately
• Work independently as well as cooperatively with the marketing team to meet deadlines, stay within budget, and schedule project implementation based on workload, which may include five or more simultaneous projects
• Examine existing processes, identify flaws, and create solutions that improve design capabilities
• Update and maintain internal databases for designs, photography, and video

Responsibilities

• Collaborate, brainstorm, and strategize with multiple teams or clients on a wide range of materials that may include web pages, presentations, programming collateral, signage, internal communications, newsletters, and marketing materials
• Translate strategic direction into high-quality design within an established brand identity
• Develop concepts by hand or with software, and execute original content by determining the ideal usage of color, text, font style, imagery, and layout
• Manage the design and uploading process for all project materials, based on best practices for using a content management system
• Use trend intelligence and knowledge of historical and current markets when designing and executing specific classifications

Required skills and qualifications

• Exceptional creativity and innovative design skills
• Five or more years of experience (academic and professional) with design software, including Illustrator, InDesign, Photoshop, Dreamweaver
• Excellent communication and presentation skills
• Organizational and time-management skills for meeting deadlines in a fast-paced environment
• Desire to continue building skill set with education and training

Preferred skills and qualifications

Requirements:

• Familiar with fundamental marketing theories and practices, with knowledge of both online and offline promotional strategies and methods.
• Candidates with experience in event planning, execution, and vendor management will be given priority.
• Proficiency in office software (e.g., Microsoft Office Suite) and design tools (e.g., Canva, Photoshop) is a plus.
• Strong data analysis skills, with familiarity in tools like Google Analytics and social media analytics dashboards.

5. Other Requirements

• Strong sense of responsibility and teamwork.
• Resilience and ability to thrive in a fast-paced work environment.
• Familiarity with the Singapore F&B market and industry networks is preferred.

Working Location: Fifth ave

Working Hrs: 5 days per week; 9:00 - 18:00