Total 2,601 call center job vacancies in Singapore

Working days: Mon - Fri (8.30am - 6pm) (Work Overtime)

Work location: Novena / Clarke Quay

Salary: $3,000/month

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Singaporean
• Have an excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Presently we have a Job Opening for a Call Centre Executive position with one of our leading clients in Singapore

Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

Serve as the first point of contact for all incidents

Prepare daily and weekly report (knowledgeable in excel)

Job Details:

• Contract Duration: 18 Months
• Location: Eunos
• Working days: Monday - Friday, 9am - 6pm
• Salary: up to $3,800 + completion bonus

Job Purpose:

We are collaborating with one of the insurance MNC company in Singapore. They are prioritizing to deliver exceptional service to their customers and distribution partners. As a Customer Service Representative, you will play a pivotal role in maintaining our Contact Centre's high level of accessibility while providing top-notch support for service requests and inquiries.

Job Descriptions:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements:

• Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

♫You’re hot and you’re cold, You’re in and you’re out, You’re up and you’re down ♪

See how this song applies when you join us as a Reefer Technician – you need to check the temperature of reefer containers in the port (reefer containers refer to shipping containers with built-in refrigeration used for temperature-controlled goods); you need to perform the plugging in and out of the power supply of these reefer containers; and your job involves going up and down flights of stairs.

Voila! This interesting job isn’t for the faint-hearted.

Highlights:

• Monthly gross salary up to S$3,500
• Attractive Bonus Package (Joining Bonus)
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Supportive and Compassionate Management Team

Job Descriptions:

• Conduct plugging in and unplugging of electrical power cables on the reefer containers
• Check and record the temperature of reefer containers
• Report about exceptions of the reefer containers

Job Requirements:

• Proficient in communicating in English
• Able to rotate between Day Shift and Night Shift
• Able to operate Android tablets and VHF radio sets
• Possess a Singapore Class 3 driving licence and able to operate a manual-gear light vehicle
• Able to perform job independently
• Good physical health to handle shift schedules and working outdoors

Permanent ,5days, Aljunied

Our client

MNC in air conditioning and humidification system solution serving high tech industry

Years in business : > 50 yrs worldwide

Area of business: Global

Job scope:

1. Work with sales team for preparing costing, technical selections, create feasibility studies or work out TCO (Total cost of ownership) calculations on product or system level during project tender stage

2. As the key technical expert person to consult with for pre sales technical requirement

3. Liaise between Sales team and factory for its technical capabilities

4. Equipment is (for Data Centre):

· AHU

· CRAH

· CRAC

· Chiller

· ACMV

Requirements

1. Bachelor of Engineering

2. 3 years’ engineering experience in the Data Centre environment

3. 3 years’ experience with pre-sale consultation with consultant for hvac/acmv

4. 3 years building mechanical engineer

5. Travel required (10%)

6. Knowledge in mechanical, refrigeration, hydraulics or similar

Work location :Aljunied

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Overview

This position will be responsible for customer experience and brand communication at HMGICS. Responsibilities include content development, KPI monitoring, manpower planning, event coordination, program leadership, budget management, executive reporting, and CSR drive.

Responsibilities

• Develop and refine the concept of brand communication content at HMGICS center to ensure alignment with organizational objectives and customer expectations.
• Define and monitor key performance indicators (KPIs) for the space operation, ensuring measurable success in customer experience and operational efficiency.
• Strategically plan and allocate manpower for operation across brand experience, F&B, and Test Drivers to optimize customer engagement and satisfaction.
• Coordinate and execute ad-hoc event operations for various groups including visitors, media, key opinion leaders (KOL), and VIPs, ensuring seamless experiences and brand representation.
• Lead the development and implementation of seasonal experiential programs to enhance visitor engagement and loyalty.
• Oversee marketing and promotional activities for the CX Space, including digital, offline ads, and PR management, to effectively communicate brand values and attract target audiences.
• Manage monthly and annual budgets, ensuring prudent allocation of resources and adherence to financial targets.
• Report to C-level executives in Singapore and Headquarters, providing strategic insights and updates on customer experience initiatives.
• Drive the development of local society CSR programs, fostering community engagement and corporate social responsibility.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• More than 5 years of experience in marketing or brand communications, preferably with exposure to EV-related projects.
• Strong experience in the automotive scene and space marketing.
• Proven experience in customer experience management, preferably in a hospitality or retail environment.
• Strong analytical skills with the ability to interpret data and insights to drive strategic decision-making.
• Excellent communication and interpersonal skills, with fluency in both English and Korean languages to communicate with C-level Executives and staff based in Singapore and Headquarters.
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with attention to detail and the ability to multitask effectively.

We are looking for a Contract - Long Term Call Centre Assistant to outsource to our healthcare clients.

Job Description:

• Answers incoming and outgoing calls punctually
• Directing calls to internal and external stakeholders.
• Handling and resolving complaints.
• Reporting fault on equipment.
• Performs other related duties as assigned or requested.

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

• Manage and attend resolution of Customer issues regardless of process of occurrence including Reliability Risk assessments of bracketed materials
• Track and monitor Customer RMA due to Quality issues
• Set-up and attend customer meeting / telecon and ensure compliance with respect to agenda
• Customer Audit presentation for Process Control and Quality issue updates
• Track and update customer for any regular or special requested customer reports and reliability monitoring
• Review customer documents, identify gaps for clarification / closure and ensure compliance.
• Update quality performance presentation and attend meetings
• Generate and presents Weekly, Monthly and Quarterly reports per Customer account for internal and customer reporting
• Review and approve Process Control Documents
• Drive for Process Control Enhancement / Projects per process of concern
• Monitor and update KPI and initiate improvement plans for items not met
• Custodians of quality engineering systems for clean-up and audit free database
• Represent Site quality engineering on any Corporate related Process Control standardization of practices and systems

Requirements:

• Degree in Engineering
• 3 years in manufacturing environment, preferably in Package Assembly and Testing
• Knowledge in Quality Control Tools e.g. FMEA, DOE, FTA
• Proficient in Microsoft Office, preferably in Excel VBA and Power-point
• Strong analytical and communication skills

Responsibilities:

• Manages the Customer Specifications and Document Control database
• Drive effective and timely Customer Specification review
• Execute Document Control activities
• Provide QS (Internal Audit & MSA) support
• Assist to supervise Document Control admins
• Support and perform QMS audit in preparation for ISO/TS16949 certification or surveillance audits
• Perform IATF16949 & ISO9001 Internal Audit

Requirements:

• Degree in Engineering or equivalent
• At least 3 year experience in the semiconductor industry or equivalent
• Proficient in Microsoft Office
• Quality and continuous improvement mindset
• Problem-solving skills

Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East– easily accessible.

Responsibilities:

• Respond to customer or stakeholder's calls/walk in/email
• Initiate outbound calls to customer or contacts to follow up as necessary.
• Employ available resources to diagnose and resolve concerns or problems.

Requirements:

• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Job Purpose
You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Our Requirements

• Good interpersonal and communication skills.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

Roles & Responsibilities

Responsibilities:

• Promoting the company and introducing product/service to the market.

• Analysing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that meets company quotas and goals.

• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.

• Gathering, investigating, and summarizing market data and trends to draft reports.

• Implementing new sales plans and advertising.

• Provides information by collecting, analysing, and summarizing data and trends.

• Identifying opportunities and strategies to increase sales.

• Accomplishes marketing and organization mission by completing related results as needed.

Requirements:

• A Bachelor's degree in Marketing, Business Administration, or related field.
• At least 4 years of experience in marketing
• Fluency in English.
• The ability to understand and follow start up company.
• Understanding and knowledge of sales and marketing.
• Strong analytical, organizational, and creative thinking skills.
• Knowledge of data analysis and report writing.
• The ability to work under pressure.
• Proficiency in MS Office suite

How to apply?

Please send your resume to our company email [email protected]

Responsibilities

MRO Operation Support

· Function as key engineering focal to provide technical advice on workscope management, repair dispositions, engineering repair quotes and technical support to Operations, Quality and Customers in meeting airworthiness and customer requirements.

· Support operations to perform repair assessment on nacelle components metallic and composite structures.

· Support communication with OEM on technical issues and component repair assessment.

· Prepare repair packages with detailed repair drawing, stress analysis and submission for airworthiness approvals.

· Perform basic design activities for tooling aid and assembly jig fixtures, coordination with vendor for fabrication and calibration.

· Support new repair capability development, system setup and airworthiness application.

· Support Quality reviews and investigations to enhance and improve engineering and operational processes.

· Identify, support, drive engineering and shop cost reduction and continuous improvement opportunities.

· Develop and conduct Engineering, Component and Product training to Operations Team.

Continuous Improvement

· Identification of new digitalization and I4.0 opportunities for technology introduction and automation into MRO operation

· Design simple RPA, with user guide to implement the process automation applications

Requirements

Education & Experience

· Degree / Master Degree in Mechanical Engineering / Aerospace Engineering or equivalent

· Fresh graduates are welcome. 3-7 years’ relevant experience is added advantage.

· Engineering trained, good team player, self-motivated, fast learner, good communication skill, and good authoring / literature composing.

· SMART Factory, Industry 4.0 experience & knowledge will be considered as added merits.

o Experience on new technology application

o Interest in digital database, data analytics. Programming skill – python, C#...visual studio…

Robot / Cobot application and integration

Skills

· Excellent computer skills – O365, Microsoft Visio, MathCad. Nastran and Patran, CATIA V5 is added advantage.

· Python or other programming language and software development is added advantage.

· Equipment troubleshooting skills such as debug or troubleshoot an existing system.

· Excellent Communication and presenting skills, able to clearly explain novel and complex ideas to stakeholders of all levels and within multidisciplinary teams.

· Excellent written communication skills for record keeping and documentation.

· Problem solving and creative thinking to troubleshoot problems as they arise and find effective solutions.

· Planning skills to detail project timeline, prioritize workload and keep accurate documentation.

· Flexibility & Adaptability –able to keep up with latest techniques and technologies as they develop.

Pls email your resume to [email protected]

Responsibilities:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
• Perform post-case administration for future reference

Requirements:

• NITEC cert, diploma or degree in any field.
• Relevant insurance certification will be an advantage
• At least 1 year of experience in customer service, preferably in a call centre
• Enjoy people engagement and providing good advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly over the phone

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24077

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Responsibilities

MRO Operation Support

· Design and create tooling drawing to support MRO activities. Tooling includes assembly jigs, ground support equipment, shop tooling aids, machining fixtures, handling tools, etc.

· Create drawing and guidelines for tooling set-up and utilization.

· Liaise with internal and external machining facilities for tooling fabrication.

· Engage and coordinate with operation teams to ensure all MRO tools are well organized and good conditions. Ensure safe working practices.

· Trouble-shoot, provide engineering solutions and improvements for tooling technical problems.

· Support tooling periodical calibration for assembly jigs, load testing etc. Maintain and update calibration records.

· Support quality investigation, continuous improvement and innovation development.

Requirements

Education & Experience

· Degree in Mechanical/Manufacturing/Design Engineering. OR

· Diploma holder with 4-6 years working experience in Manufacturing and/or Tooling Design will be considered.

Skills

· Knowledge in machining and rapid prototyping would be beneficial

· Ability to interpret technical drawings, geometric dimensioning, and tolerance.

· Ability to use various measurement instruments.

· Proficient in MS Office and CATIA V5 applications

· Use of laser trackers for tooling calibration is added advantage

· Independent, self-motivated and able to work in a fast paced environment

· A team player with a positive attitude and keen interest to learn

· Good interpersonal and communication skills

Ability to multi-task, prioritize and manage time effectively.

Pls send your resume to [email protected]

Responsibilities

The Environmental, Health and Safety (EHS) Engineer is responsible for developing, implementing, and continually improving company’s safety and health programs and procedures to ensure personnel and plant wide Health and Safety. This individual is required to monitor and conduct EHS audits to identify level of implementation & effectiveness of EHS management system, identify & recommend measures/approaches to close gaps/improve the management system. He/she will also be liaising with inter-departments and external organizations on EHS compliance issues.

• Supports site's compliance with WSH Regulations.
• Develop and enforce EHS programs, procedures, reports, permits and training as well as to cultivate & promote EHS Safety Culture within the organization
• Manage and lead in the monitoring and controlling of safety standards in accordance with local regulations code of practice and RTX Corporate EHS requirement.
• Manage Management Of Change (MOC) program for timely closure.
• Monitor and track timely completion of activities, initiatives and action items in Corporate SMART Reporting System, while supporting PDPR Dashboard Reporting.
• Drive effective Waste Management.
• Manage and maintain the facilities to ensure compliant with local EHS regulations.
• Develops environmental regulatory reports and submissions to achieve and maintain standard documentation.
• Ensure organization meets all legal licensing requirements with regards to occupational health and safety.
• Lead and conduct safety inspections
• Develop and conduct inspection & audit program by identifying root causes of deficiencies and completion of preventive and corrective actions.
• Establish & lead trend analysis, audits, accident investigations and site inspections of operational procedures, facility design, equipment and materials.
• Evaluates new hazardous materials to ensure compliance to all safety rules and regulations pertaining to the work are conscientiously observed & in compliance.
• Drive deployment of corporate programs independently.
• Oversee Industrial Hygiene Screening for site personnel.
• Leverage continuous improvement processes and tools (CORE) to improve EHS & Facilities performance
• Drive & champion Behavior Based Safety System.
• Conduct trainings to educate organization of best practices and regulatory/corporate requirements when necessary.
• Assist in coordinating with IFM in facilities maintenance and building services.
• Manage site security and access system, ensuring security and emergency preparedness procedures are implemented properly.

Requirements:

• Degree in Safety, Health & Environmental Engineering.
• Specialist Diploma in Occupational Health & Industrial Hygiene is a plus.
• Minimum 3 years’ experience in the EHS profession. Fresh graduates will be considered for the role.
• Experience in planning, development and implementation of EHS management systems and compliance
• programs.
• Lead and drive hazard identification and risk assessment methodology.
• Good knowledge of local legislation (eg. WSH/NEA/SCDF), BIZSAFE, ISO 14001 & 45001 requirements.
• Fire Safety Manager and/or WSHO is an added advantage.
• Analytical, meticulous, resourceful and able to meet tight deadlines in a fast-paced work environment.
• A team player with good communication, interpersonal and organising skills.

Company Description

Join the growing family of DB Golf Training and Performance Center and you will be joining a network that’s leading the way in offering the highest Golf programs through technologies on the market. DB Golf Center is committed to creating a world-class independent Golf Center in Singapore. As a Marketing and Operations Assistant, you will be part of a team of forward-thinking professionals with the passion and drive to turn ideas into action.

Role Position:

Marketing Assistant Manager

Role Description:

This is an onsite role located in Tampines, Singapore, 5-min walk from Tampines West MRT (DT31). Marketing Assistant Manager will support the company's team by assisting in the development and execution of marketing and promotional campaigns, social media management, video and picture editing, database management, event planning, and operational business support.

• Develop compelling and engaging content, including blog posts, social media content, email campaigns, and website copy.

• Develop a strong and consistent marketing strategy

• Advance video and picture editing

• Develop and execute comprehensive marketing plans to promote our events and services.

• Monitor and report on marketing campaign performance, including ROI and KPIs, and make data-driven recommendations for optimisation.

• Conduct research and stay up-to-date with industry trends to produce relevant and informative content for our target audience

• Utilising market research and competitive analysis to identify target markets, audience segments, and marketing opportunities

• Assist and support operations team: handling bookings, response to enquiries from every social platform and walk-ins, customers concerns, maintaining the customers database accurately etc.

• Ensure the facility is a safe and clean environment by complying with procedures, rules and regulations

Qualifications

• Diploma / Degree in Marketing, Communications, Business or a related field is preferred

• Excellent verbal and written communication skills

• Proficient in photography and videography and editing

• Outstanding organizational, project management, problem-solving, and multitasking skills

• Fluency in English and proficiency in Microsoft Office and Google Suite.

• Strong attention to detail, creativity, and flexibility

• Required to work onsite, and working on weekends

• Up to $12,000 Basic + Bonus + Benefits!
• Reputable MNCs & leading A1 main contractor!
• Base in HQ/ Permanent position/ 5 workdays/ East central area
• Business development experience in construction Buildings or Data centers, high-tech facilities, and or Fab projects is mandatory.

Our client is a reputable MNC and leading construction company diverse in both local and overseas projects.

Job Responsibilities:

• Responsible for leading business development in HQ.
• Maintain good relationships with vendors, consultants, clients, relevant Authorities and perform market research, and identify new prospective, business opportunities, and new local project leads.
• Preparing presentations of findings for upcoming tender to bid for the tender.
• Promoting the Company’s innovation and technology to potential clients to develop new business fields and opportunities.
• Developing and implementing marketing and growth strategies and plans.
• Coordinate with the tender team to manage the proposal response process, including detailed tender & bid requirements

Job Requirements:

• Degree in Civil Engineering and/or relevant Engineering field
• Business development experience in construction Buildings or Data centers, or High tech facilities, and or Fab projects is mandatory.

Other Information:
To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow
EA License | 14C7092
EA Registration Number | R1105005

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Supervise and lead a team of customer service representatives

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

· Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.

· Answer all incoming calls promptly and effectively in an efficient and professional manner.

· Document all calls and actions taken into system ensuring that all updates and amendments are accurate.

· Follow through and take ownership on all queries from customer where possible.

· Work towards KPI set by Leader.

· Able to work unsupervised and maintain professionalism.

· Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.

· Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

· 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred

· Min. Nitec in office administration

· Experience with Microsoft Office and able to demonstrate diligence and meticulous traits

· Possess customer centric qualities

· Good interpersonal & phone communication skills.

· Bilingual in English and Mandarin (due to high volume of Mandarin speaking account holders)

· Able to commence work on short notice

· Strong understanding how subscriber life cycle works

· Passion in learning new skills, product, technical knowledge

· Shows tenacity in finishing, especially in the face of resistance

· Pursues everything with energy, drive, and a need to finish

· Strong team player with strong teamwork capability


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

• Provide professional Early Childhood expertise, leadership and ensure consistent deliverance of quality standards.
• Practice effective leadership in managing all-rounded aspects of daily centre operations.
• Ensure teachers provides a warm and welcoming environment for children to feel invited.
• Supervise staff is able provide safety and hygiene for the centre
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and staff
• Review and improve the centre’s policies, philosophy, and procedures.

Job Requirements:

• Degree and/or Diploma in Early Childhood (Leadership)
• Minimum 3 years of relevant supervisory experience in a pre-school
• Advanced Diploma in Early Childhood Leadership (ADECL)
• Excellent leadership and communication skills.
• Possess excellent communication and interpersonal skill
• Experience in leading and managing the team in SPARK Accreditation process
• Locations: East / North region

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• Up to $12,000 Basic + Bonus + Benefits!
• Reputable MNCs & leading A1 main contractor!
• Base in HQ/ Permanent position/ 5 workdays/ East central area
• Business development experience in construction Buildings or Data centers, high-tech facilities, and or Fab projects is mandatory.

Our client is a reputable MNC and leading construction company diverse in both local and overseas projects.

Job Responsibilities:

• Responsible for leading business development in HQ.
• Maintain good relationships with vendors, consultants, clients, relevant Authorities and perform market research, and identify new prospective, business opportunities, and new local project leads.
• Preparing presentations of findings for upcoming tender to bid for the tender.
• Promoting the Company’s innovation and technology to potential clients to develop new business fields and opportunities.
• Developing and implementing marketing and growth strategies and plans.
• Coordinate with the tender team to manage the proposal response process, including detailed tender & bid requirements

Job Requirements:

• Degree in Civil Engineering and/or relevant Engineering field
• Business development experience in construction Buildings or Data centers, or High tech facilities, and or Fab projects is mandatory.

Other Information:
To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow
EA License | 14C7092
EA Registration Number | R1105005

Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• Travel in Singapore to do survey
• Must be proficient in Excel to do reports
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang