Total 47 Manager cash management officer job vacancies in Tampines, Central Singapore

The Manager for Market Development & Relationship Management plays a critical role in driving year-on-year revenue growth and fostering long-term relationships with corporate clients and unions who have committed to an S&R account. Working closely with Corporate Sales teams, this individual will be responsible for maximizing account value through upselling and cross-selling initiatives amongst existing clients and providing exceptional support to ensure client satisfaction and retention.

1. Create client relationship building platforms & events:

· Develop, propose and execute strategies to foster strong relationships with B2B clients through tailored events, networking opportunities, and relationship-building platforms.

2. Manage and service key existing S&R accounts:

· Building and maintaining a strong, long-lasting customer relationship with the S&R accounts’ management and their HR representatives.

· Overseeing the S&R account management, serving as the lead point of contact for all account management matters.

· Ensure the timely and successful delivery of the respective S&R account employees’ benefits and engagement programs against committed timelines.

3. Upselling existing customer accounts:

· Responsible for upselling and cross-selling opportunities within existing B2B accounts to increase account value and revenue against targets

· Collaborate with Corporate Sales and B2B marketing teams to develop customized solutions and proposals that address client needs and objectives.

· Implement strategies to expand the scope of services offered to key accounts and maximize revenue potential.

4. Study client feedback & recommendations:

· Gather and analyze client feedback, suggestions, and recommendations to identify areas for improvement and enhancement.

· Communicate client feedback to relevant teams for product development, service enhancements, and process improvements.

· Implement initiatives to address client concerns and enhance overall satisfaction and loyalty.

5. Performance KPIs tracking:

· Establish and track key performance indicators (KPIs) related to customer growth, account management, and loyalty initiatives.

· Monitor KPIs such as retention rates, upsell/cross-sell revenue, and customer satisfaction scores.

· Generate regular reports and updates on performance metrics, providing insights and recommendations for improvement.

Requirements:

• Bachelor's degree in Business Administration, Marketing, CRM or related field
• Proven experience in B2B account management, customer relationship management, or sales leadership roles within the events or related industry.
• Strong interpersonal skills and ability to build rapport and trust with B2B clients and stakeholders.
• Excellent communication and negotiation skills, with the ability to articulate value propositions and influence decision-making.
• Strategic mindset with a focus on driving revenue growth and fostering long-term client relationships.
• Proficiency in data analysis and performance tracking, with the ability to derive insights and make data-driven decisions.
• Experience in developing and implementing customer loyalty programs and retention strategies.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment

Overseeing of the service of the restaurant.
Responsible for the smooth running (opening shift & closing shift) of the restaurant.
Handle guest complaints and feedback to ensure guests satisfaction and continuous improvement in food products and services.
Provide coaching and feedback to staffs.
Monitor and maintain the operating systems of the outlet.
Ensure food quality and hygiene standard is maintained.
Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
Recognise the regular guests and highlight to the Chef about the particular guest’s preferences.
Ensure guests’ requests are not delayed.
Record and report all food-related complaints to the Chef immediately.
Ensure team briefings are carried out before each service period.
Monitor and maintain the operating systems of the outlet.
Ensure that no standing bills stays on the system, and account for all voided.
Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
Handle emergency and difficult situations.
Adjust any modifications to checks or bills.
Ensure that all staff in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
Develop and implement service-related training programs.
Perform miscellaneous job-related duties as assigned.

R&T RECRUITMENT MANAGEMENT 12C5922 67026282

About the company

Steamship Mutual is a P&I insurance company, with 210 employees worldwide.  We have offices in London, Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose: 

Responsibility for underwriting performance of assigned team, staff management, motivation, and development.  To provide underwriting, technical support, assist in the development and management of a profitable business according to the Company business plan. 

Key Responsibilities:

• Responsibility for underwriting Members in Southeast Asia, Japan, and Australasia.
• Manage the development of the business within assigned areas of responsibility and identify areas of additional service that will add value to the Member/Club relationship within agreed parameters of existing and potential business.
• Handle underwriting tasks in line with company procedures.
• To initiate loss prevention action where necessary.
• Produce required Management Reports as necessary.
• To operate effective risk management and credit controls.
• For implementation of Underwriting policy within authorised parameters.
• Provide effective communication of underwriting issues within the assigned underwriting team. To allocate monitoring and supervision of underwriting work to ensure that service levels are met.
• Ensure all members of the assigned underwriting team adhere to company wide operating procedures.
• Assist and help to develop team knowledge and skills – CPD.
• Conduct annual appraisals of direct reports (with Head of Underwriting for Syndicate)
• Assist the Managing Director for Asia Pacific, Head of Underwriting, and Chief Commercial Officer in identifying and planning business targets and to execute on the same, building the book of business in line with the Company aims.
• Liaise closely with existing Members, prospective targets, and the broking community in advancing the Company aims.
• Encourage and support an environment where a process of continuous improvement can flourish and foster the Company culture.
• Ensure that all files confidential records, are maintained in accordance with company policy.
• Attend training and to develop relevant knowledge and skills.
• Travel will be required as necessary both regionally and to our global office network.
• Representation at industry events and speaking requirements where necessary.

Person Specification:  

•  Proven Underwriting management experience gained from working at another P&I Club and/or marine insurer, marine insurance broker or shipowner.
• The ability to mentor and inspire team members, including the ability to develop underwriting expertise, training, and development.
• Outstanding communication skills, including negotiating, presenting, and reporting (written and verbal)
• You will be a thought leader with the ability to acquire new business, develop existing business relationships both internally and externally.
• Be aware of current market issues, well-connected and able to build relationships with brokers and Members.
• Degree educated.
• Eligibility to work in Singapore preferred or alternatively a willingness to relocate.
• Proactive and able to use own initiative. 

• Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
• We offer great work life balance initiatives, including competitive hybrid working policy.
• Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
• We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
• An attractive benefits package which includes private healthcare and a competitive wellbeing subsidy,

Company Values

Mutuality ensuring fairness amongst Club Members

Integrity upholding high ethical, legal, and regulatory standards

Safety and Sustainability contributing to safety of life at sea and the preservation of the environment

Transparency building strong relationships based on trust and open communication

Excellence enabling our people to realise their full potential as team members, industry experts, leaders, and managers

Collaborative embracing flexibility, diversity, and inclusivity

**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a strategic sales & GTM leader to drive growth, scale and consistency.  

The BDM Go-to-Market leader will spearhead market success for the ITAM Business. This role will focus on driving growth strategy, enhancing solution sales capabilities, and orchestrating cross-functional ecosystem efforts to build a robust sales pipeline and capture market opportunities. As a seasoned sales executive, you will apply your expertise to drive business growth in partnership with various cross-functional teams, including sales, specialist sales, product, marketing, partners, and other key stakeholders.  

This role offers a unique opportunity to make a substantial impact on the organization's growth and success. The ideal candidate is a proven sales & GTM leader with the ability to collaborate effectively, foster relationships, and demonstrate a keen intellectual curiosity that builds trust with senior leaders and stakeholders throughout the organization. The candidate must bring a combination of GTM expertise, deep product & market domain knowledge, and sales excellence to drive results.  

Key Responsibilities:  

• Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.  Identify potential business opportunities and partnerships to support the company's growth objectives, leveraging market insights and industry trends.  
• Conduct thorough market research and analysis to identify emerging trends and transformational opportunities within the industry.  
• Collaborate with cross-functional teams to define and refine the company's value proposition and develop innovative solutions to address market needs.  
• Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.  
• Evangelize ServiceNow’s Service value proposition for major deals, partnerships, and strategic alliances, ensuring alignment with the company's overall transformation objectives.  
• Provide guidance and mentorship to the sales team, fostering a culture of excellence, collaboration, and continuous improvement.  
• Monitor and analyze market trends, competitive landscape, and customer feedback to inform strategic decision-making and enhance business development efforts.  
• Collaborate with the executive team to define and execute the company's overall growth strategy, incorporating transformational initiatives.  

Key Responsibilities:

• Assist in managing the air freight import operations, ensuring timely and accurate processing of import shipments.
• Coordinate with airlines, customs brokers, and freight forwarders to ensure efficient and compliant import processes.
• Monitor shipment statuses and communicate updates to customers and internal stakeholders.
• Handle and resolve any issues related to import shipments, including delays, damages, and discrepancies.
• Ensure compliance with international trade regulations, customs requirements, and company policies.
• Maintain accurate records of import transactions, including shipment documentation, invoices, and customs declarations.
• Assist in preparing reports and analyzing data to improve import processes and performance.
• Support the Air Freight Import Manager in developing and implementing strategies to optimize operations and reduce costs.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Collaborate with other departments, such as sales, warehousing, and finance, to ensure smooth and efficient import operations.

Requirements:

• Minimum Diploma in Logistics / Supply Chain Management or related industry.
• Experience in Freight Forwarding Air Freight operations (Import / Export).
• Proficient in Microsoft office applications.
• Ability to multitask and prioritize tasks in a fast-paced environment
• Bilingual and able to liaise with Mandarin speaking counterparts.
• Able to worked 5.5 days a week.

Assurity Trusted Solutions (ATS) is committed to providing secure and reliable digital identity services and solutions as a wholly-owned subsidiary of the Government Technology Agency (GovTech). Our goal is to be the leading Source of Trust in the digital landscape, thereby enhancing Trust and High Assurance in the use of digital services.

We are currently looking for a Project Manager (Application and Product Management) to join our dynamic team!

Your role will include:

• You will collaborate with various project managers, solutions architect and infra engineers to deliver leading-edge digital solutions and services to meet the business requirements. You are constantly looking at new ways to apply digital technologies to meet business needs and can handle multiple projects concurrently

Key Responsibilities

• Actively define and analyse the agency’s business requirements.
• Engage relevant stakeholders and end-users to identify end-user requirements and specifications.
• Assist in the development of the business case and tender specifications.
• Evaluate and recommend solutions that best address the needs.
• Develop acceptance criteria with agency users to ensure reasonableness for the acceptance of work done.
• Review system testing, integration testing and data conversion documents to verify that specifications are met.
• Drive a smooth deployment, adoption and operations of the internet and mobile solution.
• Work with development team on the development of the application to understand and troubleshoot technical problems.
• Work with quality assurance team to provide inputs for the test plan.
• Undertake root cause analysis for problems to implement preventive and corrective measures to meet business and performance needs.

To be successful in this role, you should have:

• At least 2 years of experience in project management, specifically within application and product management.
• Strong understanding of software development processes and methodologies (Agile, Scrum, etc.).
• Proven track record of managing multiple projects simultaneously while meeting deadlines and budgets.
• Excellent analytical and problem-solving skills to identify areas for improvement in product performance.
• Strong interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Experience in using project management tools (e.g., JIRA, Trello) and familiarity with product management software.
• A relevant certification in project management (e.g., PMP, Prince2) will be an added advantage.
• Prior working experience in IT business analysis, application solutioning design and testing.

Join us and be a part of a mission-driven organization dedicated to improving digital trust!

The remuneration package will be commensurate with your qualifications and experience. Interested applicants, please click "Apply Now!"

We appreciate your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• We have flexible working hours with hybrid working arrangements.
• Contract Staff enjoys the same benefits as Permanent Employees.

Description

Providing all services offered by the salon, which includes hair cutting and styling as

well as hair removal and beauty treatments.

· Recruiting salon staff that meets mandatory educational and licensing requirements.

· Preparing work schedules for salon staff.

· Setting goals for each staff member,

· Evaluating staff performance, and providing training and overall guidance.

· Monitoring salon supplies and equipment and ordering new stock as needed.

· Creating and distributing promotional material to attract new clients.

· Addressing and resolving client complaints regarding salon services and employee behaviour.

· Processing clients’ payments and maintaining accurate financial records.

· Ensuring that the salon is clean and well-maintained at all times.

• Position: Operations Manager (CLEANING)
• Location: Tuas (2 minutes walk from Gul Circle MRT)
• Working Hours: Monday to Friday (8am - 5pm)
• Salary (commensurate with experience): Up to $10,000 + Allowance + AWS + Performance Bonus
• Duration: Permanent
• Industry: Waste management service

Main Responsibilities:

• Oversee and manage cleaning teams at different client locations within a day, ensuring that tasks are completed efficiently and according to the client’s specifications
• Ensure that staff follow systematic cleaning routines, maintain high standards, and comply with each client’s unique requirements
• Serve as the primary point of contact for clients, ensuring their cleaning needs are met and addressing any issues or requests promptly
• Build strong relationships with clients by maintaining regular communication and ensuring high levels of customer satisfaction
• Travel to multiple client sites in a single day as required, demonstrating flexibility and effective time management
• Adapt to various working environments, ensuring smooth coordination of cleaning activities across all assigned locations
• Communicate effectively with clients, employees, and third parties, ensuring professional representation of the company at all times
• Provide clear instructions to cleaning staff and report progress to clients and senior management
• Ensure that all cleaning operations comply with relevant health and safety standards at each client site
• Conduct regular site inspections to ensure staff adhere to job descriptions, safety regulations, and client expectations
• Any other ad-hoc duties assigned

Requirements:

• To have experience clinching and handling cleaning accounts and cleaners, B2B
• Minimum of 2 years of experience in managing housekeeping or cleaning operations, preferably in an outsourced cleaning company
• Knowledge of professional cleaning standards and sanitation processes

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Role Overview:

The Vertical Sales Manager role will be responsible for landing new vertical logos to Apex and/or extend the share of our service scope for specified clients. As part of the company business development strategic across APAC, South East Asiamarket plays essential role for high-tech vertical and brand names. The Vertical Sales Manager is expected to have solid customer portfolio and relationship, business understanding so to utilize Apex unique strength of different air/ocean products and add value to customer supply chain demand. The candidate who with relatively strong experience in freight forwarding including air and ocean, and with proven track record of driving revenue growth for High-techcustomers would be a good fit.

Key Responsibilities:

• Identify effective sales leads
• Actively participate high-tech events and know-how of South East Asia market
• Collaborate with cross-functional teams to develop customized solutions that meet the unique needs of customers in the Asia Pacific market.
• Build and maintain strong relationships with existing customers, ensuring high levels of customer satisfaction and retention.
• Stay abreast of market trends, competitor activities, and regulatory changes to inform business strategy and decision-making.
• Sales discipline and activity management in CRM system

Qualifications:

• Bachelor's degree in business administration, logistics, or a related field.
• Minimum of 5-6 years of experience in business development, with a focus on S.E.A/APAC region and freight forwarding.
• Proven track record of successfully driving revenue growth and achieving sales targets in the designated vertical.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
• Proficiency in English and additional language skills relevant to the Asia Pacific region preferred.

• Position : Operations Manager (Health & Fitness/Sports Management) – Up to $6,500 + Bonus
• Location : North East – Ubi
• Working hours : Monday to Friday | 9.30am - 6pm
• Salary (commensurate with experience) : Up to Basic $6,500 + Bonus of Average 1 Month + 14 – 18 days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Sports & Fitness

Main Responsibilities:

• Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.
• Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).
• Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.
• Forge strong working relationships between coordinators, the sales team, and program managers.
• Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.
• Oversee the utilization and management of the Company App to streamline operations and enhance team collaboration.
• Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance
• Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.
• Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.
• Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.
• Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Requirements:

• Minimum Diploma with 3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.
• Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.
• Demonstrated strong leadership skills with a focus on integrity and accountability.
• Candidates who can start immediately or within short notice will have an advantage
• Bilingual in English and Mandarin to converse with associates who can only speak Mandarin

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Position : Operations Manager (Health & Fitness/Sports Management) – Up to $6,500 + Bonus
• Location : North East – Ubi
• Working hours : Monday to Friday | 9.30am - 6pm
• Salary (commensurate with experience) : Up to Basic $6,500 + Bonus of Average 1 Month + 14 – 18 days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Sports & Fitness

Main Responsibilities:

• Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.
• Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).
• Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.
• Forge strong working relationships between coordinators, the sales team, and program managers.
• Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.
• Oversee the utilization and management of the Company App to streamline operations and enhance team collaboration.
• Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance
• Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.
• Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.
• Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.
• Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Requirements:

• Minimum Diploma with 3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.
• Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.
• Demonstrated strong leadership skills with a focus on integrity and accountability.
• Candidates who can start immediately or within short notice will have an advantage
• Bilingual in English and Mandarin to converse with associates who can only speak Mandarin

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Job Responsibilities -

• Stay on top of potential risks, and be adequately aware of the global trade risk exposure, geo-political environment and build internal controls to safeguard our operations and financial stability
• Identify operational, financial & geo-political risks, and evaluate them in terms of their plausibility and repercussions
• Curate risk mitigation and management plans to reduce the likelihood of the occurrence risk
• Creation of internal controls and operational risk policies and procedures to align with best practices and promote a strong risk culture
• Mentor and lead senior management and stakeholders by providing guidance and advice on legal and financial risk management
• Custom-make risk management processes as per the current standing of the company, keeping in mind its future variations
• Develop risk control and management strategies to reduce the financial and legal impact on the business
• Evaluate the current risk management processes and determine their effectiveness in a future scenario
• Liaise with, and guide senior management and the stakeholders about the current and potential risks through reports, documentation and presentations periodically
• Study market trends, and implement the learnings into the risk management processes of the company
• Prepare risk contingency plans to tackle future risk management issues

Skills / Qualifications

• Bachelor’s degree in economics, finance, business administration or a similar discipline
• Prior experience as a risk manager or in a similar role
• Solid knowledge of risk management principles
• Expert-level knowledge of MS Office, and other risk management tools
• Excel VBA, SQL is good to have
• Proficiency in developing and implementing risk mitigation strategies.
• Understanding of industry-specific regulations and compliance standards.
• Strong analytical skills using tools like FMEA, Monte Carlo simulations, or decision tree analysis.
• Experience in setting up risk monitoring systems and preparing comprehensive reports.
• Knowledge of financial risk analysis models, risk rating techniques, credit risk, sovereign risk.
• Experience in developing continuity plans to manage operational disruptions.
• Managing risk in project environments using methodologies such as Agile or Waterfall.

Primary Objective:

• The incumbent will join the team for all Head Office, regulatory reporting and submissions
• Involve in the preparation and submission of reports and returns
• Assist in the preparation of statutory accounts and tax computation for RHB Bank Singapore Branch and subsidiaries
• Reporting to regulatory and statutory bodies
• Support businesses as subject matter expert on HO and regulatory implications
• Assist in the review of all processes to ensure operational risk and high risk audit points are mitigated
• Ensure all policy documents are regularly updated to reflect current market conditions

Key Responsibilities:

Statutory and Regulatory Reporting

• Provide support to Team Lead & HOD
• Provide support to closing of month-end / year-end and financial reporting
• Prepare / check statutory accounts of RHB Singapore Branch
• Prepare / check reports for submission to  Head Office
• Reviews and update Finance risk governance and controls
• Prepare regulatory returns for submission to MAS
• Prepare/ check tax computations and tax related submissions to regulators

Others

• Advise other business units on financial accounting matters
• Involve in new initiatives/ facilitate implementation of new products / systems
• Improve team’s financial reporting governance and provide suggestions for efficiency gains
• Participate in UAT and new product launches and testings

Primary Objective:

1. To support growth and boost Treasury’s Revenue and Franchise growth
2. Responsible for conducting regular KYC/due diligence/AML/Related/Connected Party for Treasury
3. Key data manager to ensure all data related to FIs & Issuers are maintained accurately in systems.
4. Maintain relationships with Correspondent Banks and to identify business opportunities, to promote cross referral businesses.
5. Market to foreign/domestic correspondent banks to grow Treasury’s business/product lines
6. To support Correspondent Banking Relationship including Nostro/Vostro Accounts, and enhance existing business arrangements.
7. To assist Group FI in Singapore Branch’s FI relationship with Global Banks
8. To assist Treasury in building relationship to obtain stable funding & issuance programs
9. To provide new FI solutions/products to Treasury/Branch
10. Any other ad-hoc duties or projects as assigned by superior / Head of Treasury

Key Responsibilities:

Data & KYC Officer

1. As key officer for on-boarding of Treasury FIs/NBFIs, to perform all required initial KYC, Due Diligence, AML, related party & other required screenings.
2. To diligently perform regular KYC, Due Diligence, AML and related reviews for Treasury’s FIs, NBFIs & Issuers.
3. Data officer for all Treasury FIs/NBFIs/Issuers static data, to perform static data maintenance & review.

FI Relationship Management

1. To work in collaboration with Group FI in managing a network of FI relationship that is instrumental to revenues generation and expense controls.
2. Maintain regular close relationship or communications with FIs & NBFIs for products, business opportunities and dealing lines/relationship.
3. To liaise with GFI in annual review of lines and increase the counterparty banks lines for Singapore.

Financial Perspective

1. Cross sell of existing Treasury/FI Products to generate and increase revenue
2. Assist with Bank’s NCD program and eMTN issuances and other funding sources
3. Support the Department/Division Head in the delivery of banking services to meet the Department/Division’s revenue targets. 

FI Support and Advisory

1. Provide support /advisory role Treasury and Branch on queries relating to international FI business
2. Provide FI solutions and support from agent banks for their international payment, trade and treasury support requirements

Customers / Client Coverage

1. Build and maintain effective relationships with correspondent banks/NBFIs that enhances service delivery for Treasury
2. Develop and maintain strong stakeholder management with key stakeholders both internally and externally
3. Involved in negotiation with correspondent banks on matters with regards to services fees and pricing, as well as seek solutions to finalize new/potential business transactions.
4. Develop and maintain strong stakeholder management with key stakeholders both internally and externally

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.   

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.  

Manager Customer Relationship Management
Porsche Singapore Pte. Ltd. (Retail)

Porsche Singapore is seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights. The successful candidate will drive customer excitement, satisfaction, and brand loyalty to achieve and exceed KPIs.

• Manage, lead, motivate and empower the Customer Relationship Management Team within the Marketing department
• Manage and lead the in-house Customer Interaction Centre to strengthen luxury positioning and create customer excitement across virtual touchpoints (online chat, social media, inbound and outbound calls, and emails), including handling VVIPs and escalated cases.
• Plan and execute initiatives to drive customer excitement, satisfaction, and brand loyalty through exceptional experiences across all digital and physical touchpoints, ensuring seamless channel integration and a consistently unique brand experience for customers, prospects, and fans, with a focus on achieving and exceeding KPIs.
• Govern the customer experience journey across all channels in alignment with brand positioning, including defining and documenting the journey from prospecting to post-purchase, creating detailed contact plans, leading innovative enhancements to customer touchpoints, and partnering closely with Sales, Aftersales, and Importer teams to ensure a seamless experience and foster long-lasting relationships while increasing customer lifetime value.
• Oversee the Sales Funnel Management by pre-qualifying leads in close collaboration with Sales team and maintaining the CRM system with lead, customer, and vehicle data
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation
• Conduct data analysis to identify gaps in the customer journey and opportunities for innovation and customer excitement, and create programmes by applying the insights gained into actionable and measurable steps

• Bachelor’s degree in business, marketing or communications, or a related field. 
• 5 to 8 years of relevant experience, preferably in the Automotive, Airlines or Luxury industry. 
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce) 
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members. 
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience. 
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures. 
• Deep understanding of customer journey trends, the luxury market, and customer expectations. 
• Self-driven with a proactive learning attitude. 

Data & KYC Officer

1. As key officer for on-boarding of Treasury FIs/NBFIs, to perform all required initial KYC, Due Diligence, AML, related party & other required screenings.
2. To diligently perform regular KYC, Due Diligence, AML and related reviews for Treasury’s FIs, NBFIs & Issuers.
3. Data officer for all Treasury FIs/NBFIs/Issuers static data, to perform static data maintenance & review.

FI Relationship Management

1. To work in collaboration with Group FI in managing a network of FI relationship that is instrumental to revenues generation and expense controls.
2. Maintain regular close relationship or communications with FIs & NBFIs for products, business opportunities and dealing lines/relationship.
3. To liaise with GFI in annual review of lines and increase the counterparty banks lines for Singapore.

Financial Perspective

1. Cross sell of existing Treasury/FI Products to generate and increase revenue
2. Assist with Bank’s NCD program and eMTN issuances and other funding sources
3. Support the Department/Division Head in the delivery of banking services to meet the Department/Division’s revenue targets. 

FI Support and Advisory

1. Provide support /advisory role Treasury and Branch on queries relating to international FI business
2. Provide FI solutions and support from agent banks for their international payment, trade and treasury support requirements

Customers / Client Coverage

1. Build and maintain effective relationships with correspondent banks/NBFIs that enhances service delivery for Treasury
2. Develop and maintain strong stakeholder management with key stakeholders both internally and externally
3. Involved in negotiation with correspondent banks on matters with regards to services fees and pricing, as well as seek solutions to finalize new/potential business transactions.
4. Develop and maintain strong stakeholder management with key stakeholders both internally and externally

About Us

ThomasLloyd Climate Solutions is a leading clean energy and technology group, which aims to work towards a net zero world. The group, whose origins date back to 2003 was formed to address the growing global need for comprehensive integrated decarbonisation solutions. ThomasLloyd Climate Solutions aims to offer an end-to-end energy transition service worldwide from a single source, providing bespoke emission reduction and active carbon removal solutions rather than disparate individual products and services. Headquartered in Switzerland, our 1200+ employees across 36 locations develop, finance, construct, operate and manage climate solutions globally with a focus on the high-growth Asia-Pacific region. Through our growing portfolio of climate solutions ranging from state-of the art renewable power generation and storage, green fuels, smart energy infrastructure to high-quality decarbonisation and climate finance offerings, we help governments, companies and private consumers around the world accelerate their transition to net zero.

Your Role

In this role, you will be responsible for executing the People and Culture plan for the Asia Pacific region aligned to our global People and Culture strategy. This is a regional position with responsibility to execute and deliver a consistent approach across all group companies within the Asia Pacific region; leading and implementing strategic and tactical initiatives across the region with regard to People and Culture; including Talent Acquisition and Management, HR Operations including Payroll, Compensation and Benefits, Talent Development and Culture and Values. Initial responsibility will be for an employee population of up to 1,000 in the Philippines and 30 in India, in addition to supporting our Climate Infrastructure team in Singapore as we acquire new assets and complete new projects.  

This role will be based in Singapore with regular travel to our companies in the Asia Pacific region and will report to the Group Chief People Officer, working closely with the senior regional personnel.

Your Responsibilities

• Lead, drive, develop and engage the business in People and Culture initiatives for the Asia Pacific region.
• Drive a high-performance culture, ensuring execution and alignment of all performance objectives with business goals.
• Develop and continuously improve the employer brand in the Asia Pacific region aligned to the global brand.
• Develop and execute on employee involvement initiatives and events, practising and observing company values in all activities and decisions impacting people.
• Align, lead and execute on the company’s Total Reward strategy for the Asia Pacific region.
• Liaise with all stakeholders to provide regular internal communications group wide.
• Lead on employee involvement events, employee wellbeing initiatives, welcoming feedback and executing an annual employee survey.
• Quarterly reporting via a People and Culture dashboard that satisfies all stakeholder requirements across the full suite of MI for HR.
• Enhance diversity, equality and inclusion programmes.
• Develop and support HR teams on HR initiatives and operational processes.
• Lead on the implementation of a Talent management programme for the Asia Pacific region to include leadership and management learning and development.
• Manage regional people budget.
• Be a champion for change management.
• Support for projects as directed.

Your Experience & Qualifications

• Existing experience as Head of HR/People in a high growth and fast-paced global business within Energy, Utilities, Finance, Technology or related sectors.
• Comprehensive understanding and experience of implementing improved global people practices.
• Professional and technical knowledge of Asia Pacific HR.
• Proven track record of leading people initiatives scaling a business for growth.
• Demonstrated ability to drive success through building appropriate business plans, goals, KPIs and other metrics.
• Strong ability to distil information into clear and compelling messages.
• Proven ability to gain trust, build rapport and earn respect as a specialist and business enabler.
• Comfortable and confident to challenge the status quo with an eye on improvement.
• Strong ability to lead and motivate at all levels of the organisation.
• Strong stakeholder management skills.
• Strong interpersonal skills, ability to influence and engage with diverse stakeholders.
• Strong understanding of existing market trends and regulation in our sectors and business segments.
• Excellent command of English.

Your Personal Attributes & Competencies

• Excellent communication skills
• Attention to detail
• Courage and confidence to challenge the status quo
• Interpersonal skills and conflict resolution
• Integrity

Our Values

Passion, curiosity, agility, and courage are values that we embrace every day to guide our behaviours and decisions, helping us achieve our vision – to deliver positive change to the world as the leading global impact-driven sustainable energy company.

Equal Employment Opportunities

ThomasLloyd is an equal opportunity employer and we provide equal opportunities to all existing employees and applicants.  We are proud of our diverse backgrounds inclusive of race/ethnicity, gender identity, sexual orientation, disability, age, social, and educational background.  At ThomasLloyd, everyone contributes something unique and distinct, which helps us to make a positive impact on the world we share.  

Are you ready to make a real impact?

Get to know us better by visiting our careers page and following us on LinkedIn.

What we’re all about.

Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all.

We're heading in one direction, the future. We’d love you to join us. 

The opportunity:  

To use your expertise in data platforms to drive the execution of the Data Management strategy in the APAC region and to be a global owner of a key solution, driving new product features. 

You will be working in the Data Management and Customer Intelligence team within the Product Office, influencing a diverse set of stakeholders across Quantexa, our partners and clients to understand requirements, shape the direction and positioning of the solution, maximise market opportunities and act as a thought leader in the industry. Your coverage will be cross industry with an initial focus on the Banking, Insurance, Telco, Government and Healthcare sectors. 

You will be helping shape our Data Fabric and AI capabilities a critical part of Quantexa’s company strategy as we scale our business across use cases, sectors and geographies. 

In regards to role location, this position is also open in our Sydney/Melbourne office.

You will drive the Data Management solution within the APAC region and a key influence globally, as part of the Product Organization. 

• Regional lead for data management solutions – acting as a go-to person for the sales and alliances team – to influence clients and help drive commercial opportunities. 

• Global ownership of the product solution in one of the following areas: data analytics, data warehousing, data quality management, master data management or data driven applications. 

• Be the ‘voice of the market’ and translate your insights into innovation projects and product roadmap, by supporting functional requirements and assisting with solution design. 

• Be a leader in the market, by building personal and Solution market eminence, publish thought leadership, engage industry analysts and be an active member of the external community including through social networking and events. 

• Enable the Sales, Solution Engineering and Alliances teams by creating relevant materials, engagement and education sessions. 

What you’ll bring:

• Strong experience with enterprise data management technologies and how to apply them, with a strong solution architecture and design background. 

• In depth experience in at least one of the following industries: Banking, Insurance, Telco or Government. 

• Ability to get traction for the adoption of data management solutions in meetings with prospects, including with technical roles (such as senior architects, head of data management, head of analytics) and c-suite. 

• A strong and persuasive communicator, able to bring-to-life technical concepts for business stakeholders and to jump into detail for the most challenging of technical stakeholders. 

• A presence in the market – comfortable with presenting and hosting events (conferences, webinars, roundtables). 

Our perks and quirks.

What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.

• Competitive salary

• Company bonus

• Annual leave, plus national holidays + your birthday off!

• Private Healthcare with Prudential, plus life insurance and critical illness

• Regularly bench-marked salary rates

• Well-being days

• Volunteer Day offWork from Home Equipment

• Free Calm App Subscription #1 app for meditation, relaxation and sleep 

We are looking for an experienced professional to lead the facilities management team.

The role:

1. Lead the Facilities Management team to ensure smooth operation of premises and this includes M&E, PSG, ACMV, Cleaning, Pest Control, Landscape etc.

2. Procures and manages Outcome-Based Term Contracts including IFM (Integrated Facilities Management), Cleaning and Electricity Supply.

3. Ensures compliance for all mandatory building requirements including the timely renewal of all contracts, licences and permits

4. Oversees Opex budget planning and monitoring.

5. Carry out quotations and tenders exercise for cyclical and building improvement works.

6. Explores and implements innovation and technology in day-to-day operations for better productivity and cost efficiency.

Requirements:

• Degree/Diploma in relevant field
• Min 10 years of relevant experience and proven track record to lead a team
• Good negotiation skills
• Proficient in MS Office applications
• Excellent written and verbal communication skills
• Preferably with knowledge of fire safety, environmental control, green mark accreditation, water efficiency and zero waste management and/or other facilities management related matters

Our client, a company working in the Cyber Security Industry, is looking to hire an IAM Product Manager (Identity Access Management) to join their team in Singapore. Kindly find the details below

Responsibilities:

• You must be able to communicate with all areas of the company.
• You will work with the Product Engineering team and Product Owners in helping to define product features that meet customers’ deployment and usability requirements.
• You will work with the Marketing team in helping them to understand the positioning, key benefits, and target customers of your products.
• Work with Marketing and Product Owners to contribute to product materials, including presentations, case studies, web content, whitepapers and more.
• You will also serve as the internal and external evangelist for your products, including communication with the sales channel and key customers.
• Conduct market research, customer requirements identification, competitive analysis and industry trend studies.
• Manage market requirements ensuring their refinement and continuous assessment with the Product Engineering team.
• Help to define and build a global roadmap based on key market trends and compelling opportunities that differentiates the company in the digital identity market.
• Work with Marketing, Sales, Product Engineering, and Professional Services teams to develop and lead internal content including sales enablement training, FAQs, and cheat sheets to
• Regularly work with strategic partners, sales management, and marketing counterparts to discuss and track progress on business and marketing plans and any open issues.
• Represent as product expert at industry, channel, partner, and customer events. Education and Experience:
• University graduate with a major in Information Technology, Computer Science, or related disciplines and a minimum of 5 years of experience in IAM with emphasis on authentication and mobile security solutions.

Knowledge and Skills

• Technical aptitude, curiosity, and a keen understanding of the IAM and mobile ecosystem and its technical audiences.
• Strong experience as a product manager with a deep understanding of the motivations of technical audiences
• Solid knowledge about product development life cycle and experience involved at various stages including requirement review, UI/UX design, test case review, and production support.
• Strong ability in analyzing data to derive insights and make decisions
• A proven track record of the ability to understand technical personas and build adoption and engagement of new and existing product lines
• Knowledge in mobile/e-banking applications, software/platform architecture, market research, etc.
• Excellent cross-functional collaboration, stakeholder management, and project management skills
• Experience crafting compelling positioning, messaging and thought leadership content
• Ability to effectively influence both internal and external stakeholders across all levels of the organization
• Self-motivated, excellent communication, analytical, logical thinking, problem solving, interpersonal, and writing skills
• Willing to travel across the Asia Pacific region

Primary Objectives;

• To grow and boost Treasury’s Revenue and Franchise growth
• Networking with Correspondent Banks to identify business opportunities, and to promote cross referral businesses.
• Market to foreign/domestic correspondent banks to grow Treasury’s business/product lines
• Management of Correspondent Banking Relationship including Nostro/Vostro Accounts
• To assist Group FI in Singapore Branch’s FI relationship with Global Banks
• To assist Treasury in building relationship to obtain stable funding
• To provide new FI solutions/products to Treasury/Branch
• To conduct initial and regular due diligence/AML/Related/Connected Party screenings for Treasury’s FI/NBFI/vendors
• To manage/maintain Treasury’s static data in systems (as assign)
• Any other ad-hoc duties or projects as assigned by Head of Treasury

Key Responsibilities;

FI Relationship Management

• Manage FI Relationship & promote Treasury products & cross referral business to gain incremental revenue income

• Conduct meetings and discuss with FI/NBFI relationship managers for prospective business opportunities
• Establish close relationship and improve counterparty networking to obtain sufficient Treasury lines
• To provide new FI products/solutions for Treasury/Branch
• To liaise with GFI in establishment of RMA/banking lines
• Manage issues relating to FATCA CRS, Audit & Compliance

Financial Perspective

• Explore and market to banks globally to setup partnership to boost Treasury and HO’s business opportunities
• Cross sell of existing Treasury/FI Products to generate and increase revenue
• Identify opportunities with agent banks to target business growth
• Support the Department/Division Head in the delivery of banking services to meet the Department/Division’s revenue targets. 

FI Support and Advisory

• Provide support /advisory role Treasury and Branch on queries relating to international FI business
• Provide FI solutions and support from agent banks for their international payment, trade and treasury support requirements

Customers / Client Coverage

• Build and maintain effective relationships with correspondent banks/NBFIs to understand their needs in order to provide a high quality of service.
• Build new relationships and identify new target markets to grow Treasury and GFI’s services/products
• Develop and maintain strong stakeholder management with key stakeholders both internally and externally
• Negotiate with correspondent banks on matters with regards to services fees and pricing, as well as seek solutions to finalize new/potential business transactions.

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Job Description

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth, we are hiring a Business Development Manager to join our Strategic Portfolio Management, Team and drive growth, scale, and consistency across the region. As a Business Development Manager for our Strategic Portfolio Mgt (SPM), team, you will play a pivotal role in helping the APJ Sales Leadership define, shape, and execute our SPM strategy across the APJ region.

You will help roll out initiatives that contribute to market success of ServiceNow's SPM products and will work closely with Major Area leadership to define and execute Go-To-Market (GTM) priorities including growth, upsell/cross sell motions, and health/adoption focus. You will specifically help drive net new revenue growth, customer expansion for our SPM technology partnerships, and create new revenue streams for ServiceNow.  You will bring together and drive cross-functional collaboration to execute strategic initiatives and contribute to our continued growth.  You’ll also be the primary interface to connect sales cycles between ServiceNow and the strategic resell for our technology partners.  As a Business Development Manager, you’ll help design and execute sales campaigns that will capitalize on our joint selling market opportunity and increase customer satisfaction. 

This position comes with the opportunity to play a pivotal role in growing the business and driving lasting impact for the organization. The ideal candidate is a proven seller, expert at partnering with field teams, a superb relationship builder, and an intellectually curious individual who can develop trust with senior leaders and stakeholders across the organization.  This role requires a seasoned professional with sales leadership, business development, strategy, and operations expertise. The candidate must be able to combine GTM expertise, product/market knowledge and sales GTM excellence to drive action and deliver results.

Key Responsibilities:  What you get to do in this role

• Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.  
• Work with and thru our technology partners to establish sustainable support models for deal cycle product and technical support; models that don’t rely on our internal business unit teams for support.
• Analyze existing customer install base to identify and prioritize opportunities for joint upsell, cross-sell, and new logo acquisition campaigns.  You’ll craft those plans in tight alignment with the objectives of each technology partner resell opportunity.
• Partner closely with SPM Specialist teams and with Sales Executives to execute sales cycles and close new business.
• Collaborate externally with selling teams aligned to our external technology partners and coordinate internally to achieve cohesive joint sales campaigns with ServiceNow core field teams.
• Develop and execute growth strategies at a Major area level in conjunction with adjacent functional leaders (Field Sales and Pre-Sales Leadership, Marketing, Alliances & Channels, Professional Services and Sales Operations teams) to effectively GTM.
• Own the multi-quarter business performance view, continuously track & monitor key metrics to ensure success, recommend course correction & success initiatives for our technology partnership GTM.
• Bridge market insights and intelligence to shape product pricing & packaging for GTM success. Inform the BU (Business Unit) and partnership integration roadmap based on customer & market insights.
• Define and drive cross functional programs that empower sales and solution consulting teams to drive Security Operations sales, adoption, and customer success.
• Help build, manage, and report on the SPM resell forecast and pipeline to the business with sales leadership.
• Partner with our Global Partner and Channel organization to influence the evolution of additional technology partnerships within the SPM space.
• Monitor industry developments, competitor activities, emerging trends, potential business opportunities, and customer requirements to provide feedback and insights that inform product managers and leadership.
• Help coach the core teams with foundational specialty solution area knowledge to identify SPM solution opportunities and help manage the sales cycle.
• Define enablement priorities, expand field domain expertise, uplevel competitive readiness.
• Facilitate best practice sharing between field teams and support a strong virtual community of interest around SPM technical partnerships.