Total 3,405 Senior Executive customer experience manager job vacancies in Singapore

Customer Service Executive

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• 1 to 2 years’ administrative or operational experience preferred

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

✔ Working location: Changi South

✔ 5 days week 8am - 5.30pm

✔ Salary: up to $2,600 basic

Job Duties:

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Requirement:

• Minimum GCE ‘N’ /’O’ Levels or ITE Certificate
• At least 1 year experience in Customer Service
• Experience in shipping / logistics
• Proficient in Microsoft Office

EA Personnel Registration Number: R1433735

EA License no: 19C9611

Responsibilities:

• Process sales inquiries, quotation and execute sales order entries
• Provide support to customers on orders, feedback & complaints
• Work closely with Planning/Internal team to ensure customer's delivery requirements are provided and followed through
• Work with production team for customer's ad hoc special requirements and any issues related to shipment
• Maintain field inventory
• Maintains Customers' profile/price file
• Work closely with internal team to review on new material/Purchasing specification requirements
• Follow-up on status of material rejects and returns
• Follow-up on advance payments and overdue invoices
• Communicate and maintain excellent relationship with customers
• Prepare daily/weekly reports and any basic ad hoc reports
• Perform any other reasonable duties as required by Management from time to time

Requirements:

• Diploma or above
• Relevant experiences an added advantage
• Bilingual with proficiency in Chinese-language ( to liaise with Chinese-speaking customers)
• Knowledge of Oracle is an advantage
• Knowledge of Microsoft Office
• Work accuracy is essential
• Customer orientated with good communication and interpersonal skills
• Able to work under pressure to meet tight deadlines
• Analytical and systematic person who like technical challenges, enjoy team work and able to work independently

Interested applicants, please state your last drawn salary/ expected salary & available date in the resume.

Customer Service Executive

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer’s expectations.

You will be tasked with:

Quality

• To ensures that the QMS processes are established, implemented, and maintained.
• To involve review and planning of internal audits, discussion with process owners, or even review of the processes in person to ensure they are properly maintained.
• Report to “top management” on the QMS performance and where improvements are needed.
• Conduct safety, quality and environmental system compliance audits
• To ensures that the QMS processes are established, implemented, and maintained.
• Review and verify inspection records, identifying and documenting any quality non-conformances, including root cause analysis, corrective actions and preventive measures.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform products and in-process acceptance activities based on approved specification and documentation as defined in respective process SOP.
• To review maintain and update company’s ISO documentation, and ensure compliance with the requirement of ISO Standard.
• To plan and perform a yearly internal and external audit.

Customer Service Support

• Develop and implement customer support policies and procedures that support employees to proactively handle and resolve customers’ issues promptly and effectively.
• Establish and harmonise all customer care processes with corporate initiatives including reporting and resolution processes.
• Establish, track and monitor customer satisfaction standards and other performance metrics.
• Manage coverage of telephone, email and remote-diagnostic service support to customers to provide technical support in a timely and effective manner for all our products.
• Liaise with customer and suppliers on products/ systems/ services delivered to meet the quality requirements.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform any other duties as assigned and required.

We regret to inform only shortlisted candidates will be notified.

Salary will commensurate with education and experience.

Client Management Matters

· Serve as a focal point of contact for all customers’ account management matters to ensure efficient and effective project coordination.

· Act as the primary point of contact to clients’ inquiries and provide timely and accurate responses.

· Gather feedback on system operations and collaborate with relevant teams for improvements.

Support

· Address clients’ inquiries and provide comprehensive support to resolve cases promptly.

· Collaborate with the IT team to assist in resolving any system-related issues that may arise.

Project Management

· Work closely with clients to gather project requirements and ensure a clear understanding of their objectives.

· Collaborate with internal teams to develop customized solutions that effectively address clients' challenges and align with project objectives.

Qualifications:

Diploma / Degree in any field

· Detail-oriented with strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Proficient in using project management tools and systems.

· Ability to manage multiple tasks simultaneously.

5 day week @ amk area

No working experience is required

maestro HR

damien lee tian hong

R1106726

16C8462

Our client is a listed manufacturer of Electronics Products.. They are now recruiting a Sales Executive to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Oversee client accounts and foster robust customer relationships.
• Draft sales proposals, quotes, and review contracts.
• Formulate and execute sales strategies to enhance business expansion.
• Coordinate with internal teams for prompt order processing.

Requirements:

• Diploma in IT related field.
• Entry level are welcomed to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Salary : $4,500 - $5,500
• Location: Buangkok
• Working hours: Monday - Friday (8am to 5pm/8.30am to 5.30pm/9am to 6pm)
• 44 hours per week

Job Responsibilities

• Advanced clinical, supervisory, and administrative responsibilities include:
  Provide leadership, supervision to a team of social workers, caseworkers or other support staff
• Oversee complex cases, ensuring that appropriate interventions and services are provided, and conduct assessments and develop comprehensive care plans
• Collaborate with other professionals, agencies, and community organizations to enhance the delivery of social services
• Work to influence policies and practices that impact the well-being of the residents, and contribute to the development of policies and procedures within the organization
• Provide training sessions and workshops for staff and stay updated on relevant research and best practices in social work
• Handle administrative tasks related to programme management, such as budgeting, reporting, and compliance with regulations
• Respond to crises and emergencies, providing immediate support and intervention when necessary

Job Requirements

• Degree in Social Work
• 3 years of direct practice, 1 year of supervisory role
• Willing to perform shift work in accordance with the Duty Roster

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

1. Provide administrative support to Data Platform.

2. Assist in the onboarding and offboarding of resources (coordinating on 1st day reporting, preparing access, laptops, work phone, staff pass, email distribution list, welcome pack etc…).

3. Assist in procurement process for office supply, event catering, festive gifts for clients, or staff & internal celebratory events for staff. Including admin task such as prepare purchase order, tracking deliveries, and managing vendor relationships.

4. Oversee office supplies inventory, printers, order supplies, MacBook’s, Window laptops, stationeries, pantries snacks, and ensure equipment maintenance.

5. Act as point of contact for internal and external stakeholders, responding to inquiries and directing them to the appreciate personnel.

6. Coordinate on departmental engagement events, workshops, and training session.

7. Collaborate with other administrative staff across departments to streamline processes and improve efficiency.

8. Assist in related projects, liaising with internal and external stakeholders, including co-ordinating and managing the logistics for offsite meetings and conferences.

9. Provide logistical support for all meetings, conference calls, and events.

Requirements:

1. Minimum Diploma holder, junior level with at least 2-3 years of administrative experience.

2. Experience working in fast paced and demanding working environment like a financial services industry.

3. Highly proficient in all Microsoft applications (Excel, Word and PowerPoint) related systems

4. Independent, strong planning and organisation skills, meticulous and ability to multitask while working under pressure.

5. Good time-management skills with ability to prioritise tasks assigned.

6. Strong team-player with effective listening, communication, and interpersonal skills.

7. Prior experience / familiarity with DBS’s or a similar large bank’s administration / operating processes is an advantage.

Our client is a leading logistics service provider for restaurant chains around the world. Due to business needs, they are now recruiting a Customer Service Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Service Executive:

• Coordinate and execute order processing activities to meet customer requirements.
• Ensure accurate handling of special orders and timely resolution of customer complaints.
• Maintain effective communication with internal and external stakeholders.
• Record keeping, report generation, and document filing.
• Collaborate with teams to provide satisfactory solutions to customer issues.
• Address inquiries promptly via phone and email.
• Assist with sales billing reconciliation and handle returned delivery notes.
• Perform ad-hoc tasks as assigned.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Customer Service Executive | Logistic Coordinator | Freight Forwarding | Jurong East

Working Days: Mon-Fri 9am – 6pm / Sat alternative 9am – 1pm

Working Location: Vision Exchange (Jurong East)

Salary: $2800 – $3000

Job Descriptions:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Assist in documentation
• Assist in invoicing

Job Requirements:

• With relevant working experience is preferred.
• With Diploma in Logistic / relevant discipline is preferred.
• Training provided

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Customer Service Executive [Freight Forwarding]

Working Days: Mon-Fri 9am – 6pm / Sat alternative 9am – 1pm

Working Location: Vision Exchange (Jurong East)

Salary: $2800 – $3000

Job Descriptions:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Assist in documentation
• Assist in invoicing

Job Requirements:

• With relevant working experience is preferred.
• With Diploma in Logistic / relevant discipline is preferred.
• Training provided

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Responsibilities

• Monitoring and managing the entire customer service process
• Resolving customer issues brought to our attention in a timely and effective manner
• Creating procedures and policies for effective customer service
• Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
• Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
• Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• Ensure that Standard Operating Procedures (SOPs) are kept updated
• Provide administrative support and perform ad-hoc duties as assigned

Duration:

• 6 months contract

Location:

• Toa Payoh

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• Up to $3,300

Requirements

• Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
• Strong proficiency in Microsoft Word, Excel & Powerpoint
• Fast and independent with strong analytical and problem-solving abilities
• Ability to drive change and provide continuous improvement ideas
• Possess good interpersonal and communication skills
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Ability to work collaboratively as part of a cross-functional team

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Description

• Industry/ Organization Type: Manufacturing/ Supply Chain
• Position Title: Customer Service Executive
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 days (Mon-Fri; 8 AM-5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond to and follow up with customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/compliance and inspection statuses.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your Supervisor.
• Adhere to safety rules and WSH Risk Assessment measures, avoiding any unsafe acts.
• Use of personal protective equipment provided, to ensure safety while working.
• Help protect the environment and comply with policy statements by preventing pollution and promoting sustainability.
• Carry out any other assigned tasks.

APPLY NOW!!!

• Excellent communication skills
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service working experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Sales & Marketing Executive | Outdoor Sales Experience | Changi

Salary: Basic $2,600 + Transport Allowance + Commission (Gross $3,200 - $4,500)
5.25 days 9am - 6pm (Mon to Fri) , 9am - 1pm (Alt Sat)
Working Location: Office - Loyang Crescent, Singapore (Changi)

Job Responsibilities:

• To maintain and develop relationships with existing clientele.
• To source for new potential customers.
• To follow up on any sales enquiries, submission of quotations and evaluation of customer requirement.
• Any other ad-hoc duties as assigned.

Requirements:

• At least 1 year of relevant experience in outdoor sales is preferred.
• Possess own vehicle would be an advantage.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

About the Role:

We are seeking a Senior Customer Service Associate based in Singapore with fluent Japanese and English language skills to remotely support our growing entity in Japan.

You will use your life science customer service experience, combined with technical credibility, to liaise between customers; distributors and other internal departments to ensure revenue targets are met or exceeded

What you will be doing:

• Standard sales order creation and maintenance - interpret requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and 10X policies and procedures
• Content expert on ERP and CRM teams to enable quote to invoice, opportunity management, and complaint management
• Create and manage product returns, credit and debit memos in ERP system and update CRM. Coordinate with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed
• Create and manage service requests to field teams in CRM and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input
• Handle product and order enquiries via phone and email with internal and external customers to provide direction or solution
• Monitor Back Orders and manage updates in system and communication updates to customers and internal staff on a regular basis
• Validate accuracy of sales orders and provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors
• Collaborate with internal and regional teams to drive on time fulfillment of orders and resolution of issues to exceed customer expectations
• Read/Analyze Reports in support of order fulfillment
• Manage Japanese customer base and perform other duties as assigned

Minimum Requirements:

• Multi-year customer support experience
• Knowledge of ERP and SFDC business systems
• Strong written and verbal communication skills in English and Japanese (business level)
• Detail oriented and ability to work and respond appropriately under pressure
• Flexibility to work after office hours when required
• Demonstrable ability to solve problems and work effectively in a team environment
• Knowledge of Microsoft Word, Excel and Outlook

Preferred Qualifications:

• B.Sc. in life science, chemistry or business
• Additional language skills desirable (preferably Mandarin)

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

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