Total 3,657 Manager customer experience manager job vacancies in D04 Harbourfront,Telok Blangah, Sentosa Island

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager.

The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center
• Responsible for coaching, mentoring, and developing the Inside Sales Engineers
• Ensure strategic alignment of the local organization with the group strategy.
• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder
• Lead & drive the Customer Experience Management (CXM) program.
• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.
• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.
• Establish communication channels through which E+H Customers can reach out to us easily and effectively.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.
• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.
• To work with respective stakeholders to grow E+H Digital business.
• To work closely with External Sales in a team approach to serving the customers.
• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.
• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.
• Good understanding & operationally strong on processes for costings, quotations and proposals using CEP, SAP system.
• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.
• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Work Experience in MNC and similar industry will be an advantage
• At least 3 years of relevant management experience
• Experience in managing and leading teams in a dynamic work environment
• Knowledge of Endress+Hauser products and related industries (Will be a strong advantage)
• Technical knowledge of process automation and instrumentation
• Knowledge of SAP and Salesforce

Responsibilities:

• Attending to customer queries and concerns in a timely manner and professionalism

• Data entry and card programming

• Process new registration and manage existing records

• Handle calls and register to system accordingly

• Prepare monthly service report and other reports

• Check daily report for enhancement

• Assist user to sign up and basic troubleshooting

• Record and keep track customer feedback and daily reporting.

• Manpower scheduling and check daily attendance

• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements

• Update leave application in system

• Coordinate social and recreational activities to promote the team work of the company

• Other duties as assigned from time to time

Are you up for the challenging next step in your career? Stolthaven’s Customer Service department is looking for a Customer Service Manager who will oversee the division of work to the Customer Service Representatives. Manage, monitor, and improve the performance of Customer Service. Ensure the CS department meets organizational goals and expectations. Ensures that all activities are consistently executed with SHVN's existing Quality Management System.

Key Responsibilities

• Oversee the division of work to the Customer Service Representatives.
• Manage, monitor, and improve the performance of the Customer Service Team.
• Represent and develop processes within the team that improve customer satisfaction, customer relationships and business execution accuracy.
• Improve customer service experience and facilitate organic growth.
• Oversees the order acceptance process and communicates with internal departments if escalation is needed.
• Participates in the order acceptance process and communicates with the Operation Manager/ supervisors in a timely and accurate manner.
• Maintain an orderly workflow according to priorities.
• Write and conduct formal performance appraisals and participate in various personnel actions, including hiring, training, discipline, and termination.
• Analyze statistics and compile accurate reports.
• Take ownership of customers issues and follow problems through to resolution.
• Mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
• Accompany customer visits as required.
• Update CRM with visit reports / competitor info / market knowledge and other relevant account information.
• Assist in the preparation of terminal reporting.
• Liaises with the commercial department on customer inquiries for new business opportunities.
• Assist with projects as they may arise.
• A customer service manager builds and maintains lasting customer relationships and loyalty whilst delivering a customer-centric experience. A customer service Manager has a deep understanding of the customers' needs, products, and supply chain.
• Oversees and manages the order process flow for all customers. Co-ordinates the customer assignment. Responsible for setup Operational Review Meetings.
• Leading in continuous improvement and process optimization. Responsible for effectively and productively managing resources.
• Initiate Customer leadership teams.
• Develop and monitor training plan for customer service team.

Qualifications

• Possess a diploma in any discipline.
• Preferably experience in the (petrochemical) Industry.
• Experienced in leading teams and improving processes.
• Deep understanding of the customers' needs, products, and supply chain.
• Ability to think strategically and to lead.
• Excellent verbal and written communication skills
• Organizational skills and able to drive the organization in an effective and efficient way.
• Able to effectively manage personnel and delegate tasks to a diverse staff.
• Ability to prioritize and set goals short and long term.
• Analytical mind.
• 5- day work week with the need to do perform standby for 24hrs call when required.
• Willing to working in Jurong Island (Company transport is provided at designated pickup point)

What we offer

Join us and become part of a family-founded organization where your contribution counts.

• A full-time and permanent role
• Working Hours: 5 days’ work week (Mon-Fri), 8.30am to 5.30pm
• A competitive compensation package, including a 13th month
• Good Flexible Medical Benefits for you and your family members
• Company Transport is provided as designated pick-up point

How to apply

• Complete the online application form and send it to us along with your CV
• Short-listed candidate, will be invited to attend interview at our terminal

Got questions about the process? Contact [email protected].

About Stolt-Nielsen

The Stolt-Nielsen portfolio consists of its three global bulk liquid and chemicals logistics businesses: Stolthaven Terminals, Stolt Tankers and Stolt Tank Containers – Stolt Sea Farm and investments in LNG. Stolt Tankers is a division of Stolt-Nielsen Limited (SNL), focused on opportunities in logistics, distribution, and aquaculture. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI). Our values: We act pragmatically, collaborate for success, commit to go further, and seek creative solutions.

Disclaimer for recruitment agencies

We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

The incumbent will be part of the Customer and Case Management team with the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP).

Job responsibilities:

The selected candidate will be required to:

• Engage, assess and follow up with companies to ensure that their employment practices are fair;
• Respond to queries on fair employment practices through all touch points, including emails, phone, walk-ins and appointments;
• Maintain SOPs and database mechanism for collating and reporting on case management;
• Undertake various advisory-related reports and projects as required.

Job requirements:

• Knowledge of the Employment Act is an advantage;
• Able to multi-task;
• Able to communicate clearly in both writing and verbally;
• Able to handle and mediate sensitive issues calmly, empathetically and professionally;
• Able to relate well to people from all backgrounds;
• Patient and effective problem-solver.

The position offered will be commensurate with the candidate’s experience and suitability. Kindly state your expected salary in your resume. Only shortlisted candidates will be notified.

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Responsibilities:

• Develop and execute the company’s business strategies in order to attain the goals of the board
• Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future
• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Oversee the company’s financial performance, investments and other business ventures
• Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance
• Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems

Requirements:

• Proven 7 years experience as Managing Director or other managerial position.
• Demonstrable experience in developing strategic and business plans.
• Thorough knowledge of market changes and forces that influence the company.
• Strong understanding of corporate finance and measures of performance
• Familiarity with corporate law and management best practices
• Excellent organisational and leadership skills
• Excellent communication, interpersonal and presentation skills
• Outstanding analytical and problem-solving abilities

Roles & Responsibilities

Typically work for a variety of food establishments, from fast food and casual dining to trendy bistros and fine dining destinations, to ensure that diners have a positive experience. Shall work closely with upper management to implement various policies related to topics such as customer service, staffing, food safety, dress codes, tips and scheduling. Staffing is often the responsibility of the Restaurant Manager with duties including recruiting, hiring, training and evaluating employees for all areas of the restaurant. They typically handle scheduling, time off and payroll for the staff.

Another major part of the job is to oversee smooth operations in all areas, including the front of house, kitchen and bar areas. This might involve assigning Servers to tables, assisting front-of-house staff and helping out in different parts of the restaurant when it’s busy or understaffed. They may also be responsible for managing budgets and placing orders for products and supplies.

Managing a restaurant often means juggling several tasks at once, especially during the busiest parts of the day. Restaurant Managers should have the following qualifications to fulfill the role successfully:

• Previous restaurant experience

• Management or supervisory experience

• Customer service skills

• Training in food safety

• Financial literacy

• Inventory control skills

• Knowledge of restaurant management software

• Ability to handle a fast-paced work environment

A requirement of hold associate or bachelor’s degrees in restaurant management or hospitality management, which can help them handle complex job duties easily. Others may hold a Food Protection Manager Certification or have related degrees that help prepare them for this job. For instance, the Manager might hold a culinary arts degree, which gives them a better understanding of kitchen operations.

Roles & Responsibilities

Typically work for a variety of food establishments, from fast food and casual dining to trendy bistros and fine dining destinations, to ensure that diners have a positive experience. Shall work closely with upper management to implement various policies related to topics such as customer service, staffing, food safety, dress codes, tips and scheduling. Staffing is often the responsibility of the Restaurant Manager with duties including recruiting, hiring, training and evaluating employees for all areas of the restaurant. They typically handle scheduling, time off and payroll for the staff.

Another major part of the job is to oversee smooth operations in all areas, including the front of house, kitchen and bar areas. This might involve assigning Servers to tables, assisting front-of-house staff and helping out in different parts of the restaurant when it’s busy or understaffed. They may also be responsible for managing budgets and placing orders for products and supplies.

Managing a restaurant often means juggling several tasks at once, especially during the busiest parts of the day. Restaurant Managers should have the following qualifications to fulfill the role successfully:

• Previous restaurant experience

• Management or supervisory experience

• Customer service skills

• Training in food safety

• Financial literacy

• Inventory control skills

• Knowledge of restaurant management software

• Ability to handle a fast-paced work environment

A requirement of hold associate or bachelor’s degrees in restaurant management or hospitality management, which can help them handle complex job duties easily. Others may hold a Food Protection Manager Certification or have related degrees that help prepare them for this job. For instance, the Manager might hold a culinary arts degree, which gives them a better understanding of kitchen operations.

ROLES AND RESPONSIBILITIES

1. Assist the CFO to engage and manage the finance function for regional sites, with the support of a finance executive.
2. Work closely with the Country Finance Managers (CFMs) of the respective countries to ensure that country finance teams deliver to the expectation of HQ finance.
3. Ensure that the countries meet the management & regulatory deadlines – reporting, audit, filing annual returns, tax filing, GST, etc.
4. Rollout & implement the group corporate governance policy to the sites.
5. Strengthen the finance team by providing support, training, help, and engagement with the CFM.
6. Perform monthly reviews of the financial reports and performance of the countries. Give inputs to the countries for improvements.
7. Setup of new sites in the region.
8. Perform audit of the region (compliance to Corporate Governance Policy).
9. Deal with any regional issues – foreign exchange, tax, transfer pricing agreements, management fees, etc.
10. Put in place a master documentation of the policies and procedures governing the countries in the region and ensure consistency of practice among different sites/countries in the region.
11. Engage with the wider finance team to come up with best practices for the whole group.
12. Implement these practices in all sites.
13. Ensure that all initiatives from HQ are adopted by the region.
14. Perform business analysis for specific business units.
15. Support exercises including budgeting, cost cutting, etc.
16. Perform other job related duties as and when requested by superior.

JOB REQUIREMENTS

1. Degree or equivalent in Accounting / Finance / ACCA
2. At least 5 years of experience in Accounting / Financial Reporting for countries in the Asia Pacific region
3. Able to work independently with high attention to details.Tact and ability to interact with staff and management at all levels in order to achieve mutually acceptable resolution of incidents
4. Require determination to succeed in the implementation of processes in the face of some reluctant parties

JOB SUMMARY

Reporting to the Guest Experience Manager, the Assistant Guest Experience Manager will assist in collaborating closely with the butler team and assist in leading and supervising the guest experience team in delivering a seamless and delightful stay experience for our guests.

What you will be DOING:

• Collaborate closely with the Butler team to ensure maximum guest engagement and satisfaction through personal recognition and prompt proactive attention from arrival through departure of the guests.

• Ensure all ACCOR members receive all benefits consistently, repeat guests and other VIP’s receive special recognition and services,

• Extend warm and genuine greetings to all guests.

• Liaise with Butler team, other departments and external service provider (where applicable) to ensure guests’ needs and requests are met seamlessly and effectively.

• Liaise closely with the Butler team and other operation teams for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.

• Maintain repeat guest history records and system effectively.

• Monitor the milestone programme and amenity history of guests

• Work and communicate closely with the Butler team to perform such functions as to include but not be limited to:

· Prepare guest welcome letters

· Ensure preferred amenities are placed prior guests arrival

· Attend to special requests by guests

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

· Prepare requisitions for amenities on a timely basis

· Ensure the entire range of services offered with the aim to maximum guest satisfaction

· Stay abreast of the events and activities in the city that are of interest to the guests.

· Supervise and coach the Guest Experience team.

· Conduct performance review for the Guest Experience team.

· Conduct on-the-job training for the team.

· Plan duty roster effectively and productively.

· Conduct daily shift briefing.

· Observe all brand/operating standards and/or LQA.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Diploma in Hospitality/Tourism or equivalent

· Minimum 5 years of relevant hospitality working experience appointment

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Strong time management skills

· Creative and resourceful

· Understand the needs of international luxury travellers

· Possess strong local hospitality market knowledge

· Flexible with working days and hours including weekends and public holidays

We are seeking an experienced and highly organized Administrative Manager (Customer Service) to oversee the day-to-day operations of our office and ensure the smooth functioning of all administrative processes.

The Admin Manager will be responsible for maintaining a productive work environment by managing office resources, coordinating with various departments, and ensuring compliance with company policies.

This role requires excellent communication, problem-solving, and multitasking skills to support the team and ensure operational efficiency.

Key Responsibilities

• Liaise and assist external finance company on matters for payroll, company tax, and monthly general accounting admin
• New employee orientation
• Upkeep records of confidential information of employees and contractors
• Liaise with external HR company on work pass application
• Application and Maintenance of Company licenses with SPF, MOM, SFA and LTA.
• Work with external vendors to manage support software and AI automation systems
• Oversee and manage customer service/admin team in the execution of the following

1. Reviewing and validating customer purchase orders
2. Manage new customer account setup and credit approval
3. Processing customer order entry into Company Ordering Portal and SAP in a timely and accurate manner
4. Making direct contact with customers to resolve any order related issues
5. Managing backlog orders and work with internal parties to resolve any order and/or delivery issues not meeting promised delivery dates or project schedules
6. Ensuring orders shipped are invoiced in a timely and accurate manner, including obtaining support documents like proof of delivery

• Provide secretarial support to Managing Director and General Manager
• Management of office team for general upkeep of the office

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Advanced Networks & Sensors

Our Advanced Networks & Sensors business specializes in platform digitalization, advanced connectivity, and cutting-edge manufacturing. This diversity of capabilities presents a range of roles through which you can contribute to the development of innovative, secure, and patented products. Join our team and play a crucial role in developing tomorrow’s technology and connectivity solutions and services to sectors spanning defence, public security, government, and the commercial realm. Your work will have a global impact as we empower customers through advanced communications, intelligent sensors, and the deployment of AI-enabled Edge applications for mission-critical roles.

Together, We Can Make A Significant Impact

You will hunt, qualify and acquire new businesses with new accounts for the Singapore Public Sector domain. You will work closely with stakeholders from the solutions and project teams in response to RFQ/RFI. We are looking for a candidate with a can-do attitude, strong sense of ownership and desire to succeed in a role with significant growth opportunities in Singapore and regionally.

Be Part of Our Success

• Prospect, build, develop and manage relationships with potential new clients
• Possess good prospects qualification
• Able to collaborate with key stakeholders to develop winning proposals that creates value for the client and respond to RFI/RFQ
• Participate as a key stakeholder in pricing strategy
• Pitch at key events such as trade exhibitions and conferences and solicit feedback and information on market trends, as well as prospect for new clients
• Organise technology demonstration events to showcase capabilities and engage potential customers
• Handle sales cadence where required

Qualities We Value

• Degree in Engineering or Business
• More than 5 years’ experience in Sales and leading a team
• Prior experience in Government sector will be an added advantage
• Good working knowledge of MS Office
• Aptitude in articulating business proposals and plans to key stakeholders
• Hands-on experience with Salesforce software is a plus
• Experience in the homeland borders control, maritime and/or aviation hubs would be ideal
• Working location is in Jurong East
• Singaporeans Only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Working location is in Jurong East

1. Responsible for the organisation, planning, control and execution of project.

2. Lead and manage a team of operational staff to meet the objectives and

targets.

3. Monitor, organize, control and co-ordinate site works with the team as well as

contractors.

4. Develop and maintain good working relationship with the client, consultant

and contractors

5. Work closely with vendors and sub-contractors to ensure project budget, purchase items and conditions are met.

6. To create and maintain comprehensive project documentation.

7. Handling of technical site issues and work closely with client.

8. Manage and control of work progress, schedule, safety and qualities

Requirements

--------------------

1. Tertiary qualification (Bachelor Degree or Diploma) in Engineering

2. Posses at least 5 yrs of Project Management Experience in M&E/Building

Construction industry and familiar with site preparation environment

Job Scope

• Identify leads and market opportunities while expanding the business growth of Batam & Bintan services (LOLO and RORO services), including freight and vessel chartering businesses.
• Develop strategic business plans and proposals to potential clients, partners and investors.
• Maintain strategic partnerships with key customers, terminal operators, port authorities, agents and partners.
• Preparation of budgets, sales goals, analysing performance variances and execute corrective actions.
• Responsible for the Profit & Loss of Marine Logistics (feeder services of Batam & Bintan), vessel charters for projects/breakbulk cargoes.
• To develop and implement smart procurement strategies to optimise operating cost.
• Create and executive efficient operations and documentations processes for ship management including dry docking and maintenance of all marine assets.
• Ensure safety, commercial and statutory compliance of marine fleet and regulations applicable to the ports of call.
• Coordinate with ship Master, port agent to ensure timely entry and departure from port and operational efficiency of loading/unloading of cargoes.
• Any other duties as assigned by the Management.

Requirements

• Diploma or Degree in Maritime Studies or a related field
• Minimum of 6-10 years of experience in shipping operations for bulk, breakbulk, parcelling and project cargo.

• Responsible to the project stakeholders for accomplishing the project objectives within the
  constraints such as project scope, time, cost and quality of the project.
• To study tender / construction drawings, specifications and contracts to understand project
  requirements.
• Assist the Project Manager to oversee all site projects operations, functions & requirements.
• Overseeing all technical matters, attending clients and consultants meetings and
  coordination of M&E and architectural works.
• Planning and sequencing of the construction works according to the master and detailed
  construction programs.
• Co-ordinate the site operations with sub-con and supplier.
• Liaise with client, consultants and authorities on resolving technical issues, monitor site
  progress against target.
• Plan, procure, monitor and control of resources, such as manpower, machineries and
  material to execute site works within time and cost
• Lead coordination meeting with Site Manager, Site Engineers & Sub contractors.
• Maintains safe, secure, and healthy work environment, aiming for zero accident and near
  miss.
• Making sure sites meet legal guidelines, and health and safety requirements.
• To perform Ad-Hoc duties as per assigned

We are seeking an experienced and meticulous Finance Manager to join our Singapore team in the precious metals recycling industry. This role oversees and manage all financial operations, ensuring accurate reporting, and maintaining compliance with industry regulations and accounting standards.

Provide effective financial management for:

• Daily finance operations (AP/AR/GL)
• BRM Financials management reports
• Financial closing
• Financial audit

Generate Inventory Report

• BRM Inventory (familiarise inventory reports and improve the flow of reconciliation between Deskera vs Excel)

Review and Approve Financial Submissions

• Company GST / Audit / Taxation / Annual Surveys

Manage Cash Flow

• Company Payments (payment request to trade creditors to be reviewed and released in short time frame)

Compilation of Trader Profit & Loss

• Record tracking & reporting from the various trading platforms.

We're looking for a meticulous team leader who process the below:

Educational & Professional Qualifications

• Bachelor’s degree in finance & accounting or equivalent professional qualifications

Relevant Experience

• Minimum 5 years of experience in financial reporting (experience within precious metals / commodity trading is a plus)
• Competency in preparation of management accounts (ERP & Excel)
• Knowledge in currency hedging

Job Description

• Daily, weekly and monthly work planning and monitoring of all workshops operation.
• To lead, manage and motivate a team of production workforce & highly productive workshops operations (both internal & sites depots).
• Interacting and act as a bridge for communicating and communication for both levels up and across all departments and divisions of LexBuild.
• Working together and assist the senior management and other division heads to strategize development and execution planning.
• Monthly, quarterly, half-yearly and annual reporting and projection planning / presentation.
• Any ad-hoc duties as assigned.

Job Requirement

• Minimum Diploma in automobile-related.
• At least 5 years relevant working experience in a similar capacity.
• Possesses driving license.
• Experience in workshop management is essential.
• Good interpersonal and communication skills, particularly attuned to working well with others.
• Responsible, goal oriented and able to manage both direct and indirect staff.

We are looking for a highly skilled and experienced Project Manager to lead IT projects in the insurance domain. The ideal candidate will have a proven track record of delivering projects valued at $2M USD or more, with at least 3+ years of dedicated project management experience. A strong background in Java and related technologies is essential. Experience in implementing Life or P&C insurance projects will be a significant advantage.

Job Description

• Manage all phases of the project lifecycle, including initiation, planning, execution, monitoring, and closure, ensuring adherence to timelines, budgets, and quality standards.
• Oversee projects involving Java and related technologies, such as Angular, Microservices, and enterprise-level system integrations.
• Develop and maintain comprehensive project plans, schedules, and budgets while aligning deliverables with business objectives.
• Prepare detailed project reports, dashboards, and updates for stakeholders and senior management.
• Collaborate with cross-functional teams to drive project success and ensure effective communication across all stakeholders.
• Ensure compliance with industry standards and regulatory requirements specific to Life and P&C insurance projects.
• Identify and mitigate project risks and issues while ensuring efficient change management practices.
• Maintain and enhance project documentation, including lessons learned for future reference.

Requirements

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• Project management certifications such as PMP, PRINCE2, or Agile certifications are highly preferred.
• Minimum of 10 years of overall IT experience, with at least 3+ years in project management roles.
• Proven success in managing projects valued at $2M USD or more, with specific experience in the insurance domain.
• Experience managing projects involving Java, J2EE, Spring, Angular, Microservices, REST API, Oracle, Jenkins, GitHub, Kubernetes/Docker, and related technologies.
• Prior experience in Life or P&C insurance project implementation is highly desirable.
• Proficiency in project management methodologies such as Agile, Waterfall, or hybrid approaches.
• Strong expertise in preparing detailed reports and dashboards to effectively communicate project progress.
• Familiarity with tools like JIRA, MS Project, or similar platforms.
• Excellent communication, leadership, and stakeholder management skills

Overview

SIMO Corporation enables people, devices, and machines with a fast, and cost-effective global mobile Internet connection. We provide a connected, on-demand local experience to businesses and consumers on-the-move.

Our Senior Product Manager will report to the Chief Product Officer. Keys to succeed in the role:

• Thriving in the startup culture: Flexible, Fast, Fun
• Bringing a sharp, creative, organized, and disciplined approach to build product
• Exhibiting a strong acumen software product, UX and UI design
• Desiring to take full ownership of your work and the results
• Being completely dedicated to success

Your Mission

Be responsible to drive the end-to-end delivery of our PaaS platform capabilities for our internal mobile resource management and for our Carrier and MVNO. Our PaaS platform is a key component of our product offering ensuring our customers and internal team have a fully automated system to manage the end-to-end lifecycle of SIM cards and eSIM resources that are dispatched into devices. Our PaaS platform integrates component such as SIM provisioning, utilization analytics, and A.I. driven dispatch policies to ensure the our customer with the best quality of experience at a lowest cost.

The Product Manager shall:

• lead engagement with key customers, mobile carriers and MVNO partners to scope their needs and design solution
• work closely with our operation team to understand our own needs and translate it into effective product.
• Simplify and maintain a consistent experience across product, interface and product marketing documentation.

Key success metrics will be a combination of NPS score, successful launch of product that meet customer requirements and adoption.

Main Responsibilities

The main aspects of your mission would consist in:

• Owning the PaaS product definition, its value proposition, UX/UI, its roadmap priorities and ensure execution by our engineering team;
• Defining all the processes related to our product lifecycle;
• Writing the required product specifications, and product documentation;
• Develop data model to optimize SIM supply and cost management and translate it into valuable product for customer
• Designing all the external materials for customer and business partner including documentations and product marketing presentations;
• Ensuring proper training of various team using the product
• Collaborating with engineering and business development to solve critical business challenges;
• Ensuring timely execution of roadmap and overall product and services quality.

Desired Competence and Experience

• Bachelor ’s degree in Computer Sciences or similar
• At least 10 years in software product development and SaaS
• Experience with eTOM and TM Forum Frameworks
• Experience dealing with data driven product, building A.I. model, and machine learning
• Experience in product development of SaaS inventory management system for mobile environment
• Proven experience in product management for MVNO / MNO business support system (BSS).
• Not afraid to be hands-on with a critical reasoning, creative eye, good imagination and curious mindset
• Passion for answering difficult business questions related to user journey, software interface and organization of workflow. Sharp eyes to look for details, inconsistencies, or defects.
• Highly self-motivated and able to work independently as well as in a remote team environment
• Strong project management and desire to own many projects at one time
• Outstanding communication skills (both in presentation and comprehension)
• A high-level of interest in the mobile Internet, 4G/5G, and IoT/consumer electronics industries
• English, and Chinese mandarin bilingual
• Remote working, flexible location.

About SIMO Corporation

SIMO Corporation delivers a seamless Software-as-a-Service data connectivity experience. We target wireless devices such as tablets, laptops, or IoT devices that are currently unconnected or poorly connected on cellular networks. Our patented software-as-a-service technology provides customers on-demand, always-available local connectivity. Our SaaS works out-of-the-box and does not require complex and lengthy integration for device manufacturers or carriers, before generating new revenue stream. We already partnered with numerous carriers, chip makers and device manufacturers to provide limitless connections to millions of customers, and welcome new partners to work together to enable a more connected world.

• Oversee daily restaurant operations, including staff management, inventory control, and customer service.
• Train, and manage staff to ensure high-quality customer service.
• Collaborate with chefs to plan menus, ensuring quality and reasonable pricing.
• Manage food and supply inventory, ensuring timely replenishment.
• Ensure customer satisfaction, handling complaints and feedback.
• Develop and implement sales and marketing strategies to increase restaurant sales.
• Manage restaurant finances budgeting and expense reporting
• Ensure restaurant cleanliness and safety, complying with relevant regulations.
• Ensure restaurant equipment functions properly, scheduling maintenance and replacements as needed.
• Provide training and development opportunities to enhance staff skills and knowledge.
• Foster and maintain customer relationships to increase customer loyalty.

Quality Assurance Manager closely organize and manage the Quality Assurance Department by collecting and reporting accurate study data to ensure that quality of products comply with local authority regulations, protocol requirements and Company's objectives and practices.

1. To evaluate the staff performance on their quality and efficiency based on the work assignment given.

2. To review job contribution of the staff and appraise based on the expectation communicated and quality of work done.

3. To develop and recommend the KPI used to appraise staff and get management approval before implementing.

4. To update the departmental scope from time to time by studying trends in and developments in quality management and translate into a KPI.

5. To ensure ongoing compliance with the PIC/S Guideline for GMP.

6. To achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvement; implementing change.

7. To effectively develops, coaches and manages a team a team of quality professionals of Singapore and Malaysia to implement cGMP requirements as per PICs or other recognised reference and continuous improvement in quality operations.

8. Develops and implements a practical system for Quality Management System activities to facilitate smooth, timely workflows in the performance of job function.

9. To provide leadership, guidance, interpretation, information on regulations, laws and industry guidance that affect pharmaceutical industry.

10. Serve as a SME in matters relating to quality assurance and cGMP.

11. Ensure facility follows applicable quality management directives such as SOPs, manuals, policies, procedures, work instruction, etc.

12. Responsible for reviewing, trending and investigating excursions of environmental monitoring and supportive utilities data.

13. The inspection and investigation of product recalls and product complaints to look into factors which has affect product quality.

14. Acts as the Authorised Person to perform batch release and ensure each batch of medicinal products are manufactured and checked in compliance with the laws in force in the country and in accordance with the requirements of the Marketing Authorisation.

15. Reviews, approves or authorises written procedures and other documents, including amendments.

16. Oversees various quality management systems and analyse trending.

17. Reviews and approves deviations and CAPA.

18. Review, approves and implement changes according to established Change Control procedure.

19. Coordinates and participates in quality risk management activities.

20. Initiates investigation for product complaints, reviews and approves corrective/preventive actions associated.

21. Coordinates product recalls, associated reconciliation, documentation and investigations.

22. Reviews, approves and monitors suppliers of materials.

23. Reviews, approves and monitors contract manufacturers and providers of other GMP related outsourced activities.

24. Ensures validation and qualification are carried out according to schedule.

25. Provides training or ensures appropriate training is provided to QA staffs.

26. Monitors compliance of the organisation with the requirements of Good Manufacturing Practice via Internal Audit.

27. Coordinates management reviews of process performance, product quality and Pharmaceutical Quality System and advocates continual improvement

28. Ensures timely and effective communication and escalation process exists to raise quality issues to appropriate levels of management.

• Overseeing daily operations
• Maintain close relationships with internal and external stakeholders.
• Plan and hire field specialists to ensure operations are well managed at all times.
• Oversee the maintenance
• Lead and coach a team of Operations Specialists and creating various training activities to ensure their growth.
• Monitor, report and provide instructions
• Oversee the establishment of SOPs in each fulfillment process.
• Management of all warehouse-related activities (inbound, outbound, and storage).
• Manage key customer's expectations with the agreed KPIs.

Job Responsibilities:

<For Finance and Accounting>

□Prepare half-yearly and yearly financial budgets.

□Analyse and compare financial, sales, and administrative budgets with actual results.

□Analysis of monthly accounting, sales and management results.

□Prepare quarterly financial reports (financial results and forecasts) to Kobe Steel .

□Preparation of internal control and closing progress documents.

□Improvement of accounting, sales, and management systems.

□Attend Kobe Steel (Japan, Tokyo) to explain the budget plan.

□Investigate consolidated profitability by item in cooperation with Kobe Steel and formulate improvement plans.

<For General Affairs and Human Resources>

□Supervise the General Affairs and Human Resources departments and provide guidance and involvement in all aspects of human resources, from strategic issues to operational issues, including improvement of departmental operational processes.

□Promote effective performance management that measures, evaluates, and rewards employees.

□Design/redesign/review jobs and ensure that job responsibilities are aligned with the company's business activities