Total 66,148 Manager customer experience manager job vacancies in Singapore

Roles & Responsibilities:

• Prepares, develops, finalises, effects, modifies and monitors the long term, short term, annual and periodic budgets and plans for the organisation. Update Owners about their progress and provides logical and rational explanation for variations in their achievement.
• Controls the operations of the organisation including financial, engineering, procurement and administration by providing management support and direction to departmental heads and their respective teams. =
• Responsible to ensure the development, enforcement, maintenance and updating of suitable systems, policies and procedures within the organisation, in order for the company to carry on its activities smoothly. Coordinates, reviews and approves the preparation of policy manuals, safety standards and quality guidelines and ensures the adherence of company employees to these documents.
• Responsible to ensure the profitability of the company and return on investment for the owner/partner. Approves the pricing for tenders/projects, ensures that project expenses are well within the contract price and monitors the income and expenditure of the company for budget compliance and cost control. Performs regular analysis on the fiscal health of the organisation, takes suitable remedial measures if required, and re-orients the organisation towards financial sustenance.
• Maintains relationship with old and existing clients/consultants/contractors/sub-contractors with regular follow up meetings and sources new clients by applying a focussed marketing approach. Presents the company and its activities to clients, pre-qualifies, tenders, negotiates and finalises new projects for the company to execute.
• Responsible for the recruitment of qualified, skilled and experienced personnel and their termination. Monitors employee productivity and performance in a periodical manner and ensures the provision of professional and personal growth opportunities. Provides motivation, leadership initiative, guidance to the employees and ensures the maintenance of high morale within the company. Ensures the application of fair, ethical and nondiscriminatory employment practices and provides an equal employment opportunity environment within the organisation.
• Assesses and evaluates market conditions, trends, associated risks and sets out suitable solutions to overcome downturns, crises and abnormalities. Continuously identifies and develops opportunities for the company to expand its products, services, functions and area of operation
• Performs other duties as assigned by the Owner.

Requirements:

• Graduation from a four-year college or university with a degree in civil engineering, or closely related field
• A minimum of eight years specific experience including multiple projects management in engineering, construction management or in a closely related field of building structures.
• At least two years responsibility in an operational role covering responsibilities of estimation, planning, purchase, project management, accounting departments/individuals. Previous experience or close association in a role with full operational responsibility in a construction environment.

• Lead strategic planning and day-to-day operations, particularly in relation to buildings and premises by engaging vendor services and maintain their performance.
• Monitor the operations of an organization’s security outfit to ensure effectual performance of duties.
• Ensure the work environment of an organization complies with set health and safety requirements.
• Oversee general staff safety by minimizing exposure to hazards and unsafe conditions.
• Supervise the renovation and repair of damaged building components to ensure proper refurbishing
• Hire and supervise the activities of contractors to ensure they carry out their job responsibilities
• Oversee the management and allocation of space in a building premises.
• Conduct surveys to identify building availability and suitability for lease.
• Carry out financial forecasts to predict potential business opportunities for a company.
• Utilize performance management systems to monitor and determine level of productivity and achievement of set goals.
• Analyze costs of production/supply to identify way to reduce expenses and maximize profits.
• Prepare and manage budgets to achieve set targets and objectives.
• Respond appropriately to emergencies or solve urgent issues arise within manufacturing plant and office building premises in relation to soft and hard facilities management.
• Maintain accurate record of all relevant financial and non-financial details
• Conduct negotiations with vendors and clients to establish the terms, conditions and price of contract services.
• Review operational costs to make appropriate expense adjustments necessary for optimal running of a business.

Job Description:

• Prepare and analyze cost comparison
• Obtaining quotations, liaising and negotiate with sub-contractors and suppliers
• Responsible for measuring quantities and taking off
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments
• All other contracts management related job

Job Requirements:

• Degree / Diploma in Building or its equivalent
• 10 years and above experience as deputy contracts/contracts manager in main-con companies
• Proven ability in contract negotiation, contract administration & variation orders
• Able to work independently, be meticulous, analytical with excellent problem-solving skills, proactive, a good team player & able to meet tight deadlines

About Us: Singapore Ballet (formerly Singapore Dance Theatre) is Singapore’s premier professional dance company, known for its high standards of artistry and rich performances. It stages six seasons and runs several outreach events to engage new audiences, playing a pivotal role in the cultural landscape of our nation. We are seeking a passionate and creative Marketing Manager to drive audience engagement, elevate brand awareness of the company and support our growth as a leading dance company and premier centre for dance education.

Job Summary: The Marketing Manager will be responsible for developing and executing comprehensive marketing strategies to promote Singapore Ballet, our performances and the dance courses offered. This role requires a strategic thinker with a strong ability to execute the strategies and campaigns, particularly in digital marketing. The ideal candidate should be creative and possess a proven track record of successful marketing campaigns and have an interest in the arts.

Key Responsibilities:

• Strategy Development: Create and implement marketing and sales strategies to drive ticket sales and enhance audience engagement.
• Campaign Management: Plan, execute, and manage marketing campaigns across various channels, including digital, print, social media, and public relations.
• Manage company website: Update content on SB’s website
• Oversee Content Creation: Oversee an internal team to develop engaging content, social media updates, and promotional materials about our performances and dance courses.
• Public relations: Build and maintain relationships with media, influencers, and partners to promote performances and elevate awareness of the company and our artistic works.
• Analytics and Reporting: Monitor and analyze the performance of marketing campaigns using metrics and data insights. Adjust strategies as needed to optimize results.
• Budget Management: Develop and manage the marketing budget. Ensure effective allocation of resources and track expenses.
• Collaboration: Work closely with the artistic and administrative teams to align marketing efforts with the company’s mission and objectives. Support cross-functional projects and initiatives. Help maintain relationships with board members, donors and partners.

Qualifications:

• Bachelor’s degree or Diploma in Marketing, Communications, Arts Management, or a related field.
• Proven experience in marketing, preferably within the performing arts or entertainment industry.
• Strong understanding of digital marketing tools and social media platforms.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives.
• Creative thinking and problem-solving skills
• Strong team player
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in marketing software and tools (e.g., Google Analytics, social media management tools, CRM systems).

If you are interested to be part of a passionate team dedicated to the arts and enjoy working in a dynamic and creative environment, please submit your resume, cover letter, and portfolio (if applicable) to the Company Manager [email protected].

Job Description & Requirements

Olivia Group is looking for General Manager who can oversee the restaurants operations and plan and execute development startegies.

Restaurant General Managers play a key supervisory role, providing leadership and decision-making for the restaurant.

Job duties include:

• Recruiting, hiring and training all restaurant staff, including servers and hosts
• Scheduling employees to ensure shifts have proper coverage
• Streamlining the restaurant processes to improve the guest experience
• Monitoring restaurant finances, including sales and expenses
• Enforcing food handling regulations and other guidelines to increase guest safety
• Promoting the restaurant and finding ways to bring in more customers
• Handling customer complaints
• Completing necessary paperwork, such as sales, inventory and staff attendance reports

Requirements:

- Bachelor degree

- Relevant experience at least 3 years

- Good track records and recommendations from previous work places

- Creativity and flexibility

• Oversee outlet operations, ensuring health, safety, food handling, and hygiene standards.
• Motivate staff and maintain communication between staff and management.
• Hire, train, and schedule staff.
• Ensure customer satisfaction and resolve complaints.
• Manage stock inventory and report daily sales.

Requirements:

• Minimum 2 years of experience in F&B industry.
• Strong leadership and supervisory skills.
• Excellent interpersonal and customer service skills.
• Knowledge of food safety and hygiene standards.
• Possess Food Safety Hygiene certification.
• Singaporean/PR only, immediate availability preferred.

Salary & Benefits:

• Competitive salary (up to $3500 + $500 monthly bonus).
• Monthly incentive bonus, joining bonus (for full-time).
• Flexible hours, staff discounts, staff meals.
• Medical benefits, career advancement, annual leave.

Locations:

• Islandwide: Jurong West, One-North, Woodlands, Yishun, Ang Mo Kio, Simei, Downtown East, Redhill, YewTee Point, Dhoby Ghaut, Hougang, Bedok, Sengkang.

For interested applicant, click 'apply'

EA Reg no: R1328476

EA License No: 16C8443

EA Personnel Name: Melody

EA Personnel No: R2095899

Ability in leading of Project Team to achieve excellence in the project.

· Plan and manage project schedule to ensure project completion according to schedule.

· Manage subcontractors’ activities to ensure compliance with contract requirements.

· Monitor compliance of work with workplace safety and health regulations.

· Monitor the quality of project delivery to make sure they meet project requirements and regulations.

· To implement control measures on material / plant & equipment / utilities usage.

· Supervise daily site activities.

• Arrange and schedule in all assigned on-stage performances of the company
• Attend and arrange for rehearsals and work with other performer
• Work with performers to fine-tune performance
• Keep and update weekly routine performances
• Assist the performer in selection for optimal performance standards
• In charge of the admin of the performer including reporting to the management
• Need to manage the staff and assist the management in handling all the issues of the performers
• Attend monthly meetings pertaining to stage performance matters

Requirements

• Ability to communicate well with staff/ performer from East Asia
• 2 to 3 years’ experience as Performing Artiste Manager or related manager
• Able to communicate well with the performers
• Has experience as Performer is a plus
• Knowledge of Mandarin Pop or Jpop Kpop is advantageous
• Strong stage experience

As Sales Manager, you provide excellence service to customers by identifying their needs and engineering adaptations of products and services.

You identify prospects, discover customers’ needs, match those needs with the right products, and then help them develop lifelong relationships with HoST. The opportunity involves a mix of managing the current businesses and finding new ones. Your product knowledge combined with your communication skills, relationship building skills, entrepreneurship, influencing and analytical abilities shape how your existing and new businesses grow.

You will engage and influence at all levels to enable strategic decisions through your leadership and management.

What will you deliver?

· Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.

· Provides product, service, technical and engineering information by answering questions and requests.

· Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales schedule.

· Prepares costing plans and related customer documents by consulting with engineers, architects, and other professional and technical personnel.

· Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.

· Develops customer's staff by providing technical information and training.

· Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.

· Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

· Determines annual plans by implementing marketing strategies, analyzing trends and results.

· Establishes sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume.

· Implements sales programs by developing field sales action plans.

· Maintains sales price by keeping current with supply and demand, changing trends, economic indicators and competitors.

· Establishes and adjusts selling prices by monitoring costs, competition and supply and demand.

· Completes sales operational requirements by scheduling and assigning team and following up on work results.

· Contributes to team effort by accomplishing related results as needed.

· Ensure standard sales procedure are followed.

· Timely submission of sales related document.

· Ensure Sales Account development.

· Develop strategies to keep, find and close opportunities.

· Provide guidance and development to Senior/Sales Account Manager.

· Adhere to company’s guidelines and policies.

Key Qualifications

· Degree/ Diploma in Electrical, Mechatronics or Computer Engineering, preferably with 7-8 years of relevant experience.

· Possess strong communication and interpersonal skills.

· Proven track record to build relationships, influence customers at all levels.

· Good team player with ability to work independently and under pressure.

Job Summary:

The Operational Manager is responsible for overseeing the day-to-day operations of

Hillmor D Cuisine, ensuring smooth functioning and high-quality customer service. This

role involves managing staff, inventory, and finances, as well as ensuring compliance

with health and safety regulations. The Operational Manager will play a key role in

improving efficiency and maintaining a welcoming, clean, and vibrant environment for

both customers and employees.

Responsibilities:

1. Manage and oversee all aspects of daily operations, including staff scheduling,

inventory control, equipment maintenance, and vendor relations.

2. Hire, train, supervise, and develop staff to deliver excellent customer service.

Conduct regular performance evaluations and provide feedback. Address staffing

needs, including disciplinary actions if required.

3. Maintain high levels of customer satisfaction by ensuring timely, courteous, and

efficient service. Handle customer complaints and resolve issues swiftly.

4. Monitor and manage daily sales, budgets, and expenses. Oversee cash handling,

prepare financial reports, and ensure accurate record-keeping. Identify areas for

cost reduction and operational efficiency.

5. Monitor stock levels and order supplies as necessary, ensuring that products are

fresh and available. Work with suppliers to negotiate pricing and contracts.

6. Ensure the coffee house complies with all local health and safety regulations.

Maintain cleanliness and sanitation of the facility at all times. Conduct regular

health and safety checks.

7. Work with the marketing team to execute promotional campaigns, loyalty

programs, and community engagement initiatives. Analyse customer feedback to

improve the overall experience.

8. Ensure consistent quality in coffee preparation, food presentation, and overall

service. Monitor standards and work closely with baristas and kitchen staff to

maintain quality.

9. Handle any operational challenges that arise, such as staffing issues, equipment

breakdowns, or unexpected customer demands, with professionalism and

efficiency.

Qualifications:

1. Proven experience in a managerial or supervisory role, preferably in a café,

restaurant, or hospitality environment.

2. Strong leadership and team management skills.

3. Excellent customer service skills and the ability to resolve conflicts professionally.

4. Knowledge of health and safety regulations within the food and beverage

industry.

5. Proficiency in financial management, including budgeting and inventory control.

6. Ability to multitask and work in a fast-paced environment.

7. Strong organisational skills and attention to detail.

8. Passion for coffee and food service, with a focus on delivering high-quality

products.

about the company

A leading US Biotechnology multinational which continuously develops the best-in-class products and services to ensure their competitive advantage in the market and drive their growth plans across the region. As part of their expanding team, they are now looking for a high caliber individual to join their exciting business as a Finance Manager, focusing on their Singapore commercial and manufacturing operations.

about the job

Reporting to the Regional Finance Director, you will be managing a lean team with responsibility of the full spectrum of financial management including financial accounting and management reporting whilst ensuring compliance to US GAAP and SOX requirements.You will drive continuous improvements to finance process and systems and also oversee payroll administration matters.

skills and experience required

You should ideally be degree qualified with at least 8 years of hands on finance experience gained from manufacturing set up. Hands-on experience with SAP is highly advantageous. A matured and confident individual, you are comfortable working independently across all levels in a diversified culture and matrix organisation. You can look forward to an open and collaborative culture that promotes employee well-being and hybrid work arrangement.

To apply online please use the 'apply' function, alternatively you may contact Aprilyn Chan.
(EA: 94C3609/R1216039)

Job Description & Requirements

· Plan, execute, monitor and control project as per contractual requirements.

· Liaison with the User, consultants & Authorities on project matters.

· Ensure smooth implementation of work progress so project can be completed on time, within budget and meet contractual & safety standards.

· Manage suppliers and sub-contractors to ensure compliance in terms of QEHS, schedule and cost.

· Monitor construction productivity and provide recommendations for improvement to works.

· Preparation of site progress report and necessary documentation.

· Ensure that all project documentation including emails exchanges are maintained properly.

· Report to top management periodically on status/progress of the project.

· Any other duties assigned by management.

Requirements

Degree in Building or Civil Engineering (recognised by Professional Engineers Board, Singapore).

Minimum 8 Years Experience in similar capacity.

· Able to work independently and lead project team.

· Proficient in Microsoft Project and other Microsoft office software.

JOB SUMMARY

• Provides ongoing management of real estate transaction activities for a defined portfolio of properties on behalf of our corporate clients.
• Prepares, recommends, and implements a portfolio-wide transaction strategy for acquiring and disposing of real estate properties.
• Coordinates field resources and other stakeholders in the execution of lease renewals, new site acquisitions, disposition of surplus space through subleasing, sale renewals, early lease termination, and more.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Implements real estate plans with an understanding of the client's strategic real estate goals.
• Assists with project initiation and scope definition, prioritization of assignments, and adherence to client-driven priorities, commitments, and milestones.
• Coordinates with broker/agent to effectively negotiate the business terms and conditions for a wide variety of commercial real estate products, including land, office, retail and industrial.
• Coordinates the negotiation of sales through a field broker.
• Negotiates leases and lease amendments. Monitors lease expirations. Negotiates lease renewals within the prescribed timeline.
• Locates and acquires new properties to meet the client's requirements and timeline.
• Disposes of surplus properties within the prescribed timeline.
• Coordinates field broker selection and other required resources, subject matter experts, and business partners.
• If necessary, facilitate client review and approval of proposed team resources for the purpose of transaction execution.
• Drafts and creates a large variety of analyses and relevant documents, including but not limited to: project initiation, market comparable reports, Requests for Proposals (RFPs), proposal comparison packages, letters of intent, and broker's opinions of value.
• Understands how to review, analyze, and interpret financial analysis templates including book and cash flow projections, NPV (net present value), and/or IRR (internal rate of return) financial analyses to enable clients to make more informed decisions.
• Works closely with C&W and/or client's Lease Administration, Project Management, Facility Management, and Finance/Accounting teams to ensure integration between the service lines.
• Closely tracks all transaction activity (commissionable and non-commissionable), prepares commission forecasts and vouchers, and accounts for all savings results achieved on behalf of clients.
• Monitors and maintains a real estate project tracking system to ensure timely transaction completion. Prepares reports and makes presentations to relevant parties.
• Adheres to all state real estate agency requirements. Ensures compliance with C&W's corporate policies as they relate to identifying and mitigating potential conflicts of interest.
• Resolves landlord and tenant disputes.
• Other duties may be assigned.

EDUCATION and EXPERIENCE

• Bachelor's degree with a minimum of six years of related experience and/or training.
• COMMUNICATION SKILLS
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

• Requires advanced knowledge of financial terms and principles. Conducts advanced financial analysis.
• REASONING ABILITY
• Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

• Advanced computer software applications (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and Internet navigational skills.
• Strong interpersonal and organizational skills with the ability to manage multiple projects simultaneously.to

• Excellent leadership skills, including the abilities to set goals, motivate and manage conflict
• Effective communication skills, including writing, speaking and active listening
• Great interpersonal skills
• Good project management skills, including strong decision-making, problem-solving and strategic planning abilities
• Exceptional time management and organization skills
• In-depth understanding of industry and company best practices for the warehouse
• Familarity with bookkeeping, inventory control practices and logistics
• Comfortable using inventory management software and other organizational computer applications
• Physical strength, stamina and the ability to walk or stand for long periods of time

Strategic planning of marketing

• Marketing intelligence at the domestic and regional/international levels

• Budgeting of marketing activities

• Operationalizing marketing plans

• Reporting of marketing performance Accountability

Requirements:

• Bachelor's degree and eight years of relevant experience; or a combination of education and relevant experience.

• Proven ability to achieve an organization's vision, values, and programs through marketing initiatives.

• Demonstrated experience developing and implementing marketing strategies to achieve goals.

• Strong marketing management skills and the ability to persuade and influence decision-makers across all levels of an organization.

• Exceptional strategic thinking and leadership skills, with current knowledge of the industry at the domestic and regional/international levels.

• Proven people manager, with the ability to motivate, grow and train staff across functions.

• Prior experience in planning and managing department budget.

• Exceptional written and oral communication skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills.

Job Description

• Responsible for managing a team of Architectural coordinators and BIM Modellers in the design and coordination works;
• Attend technical and site meetings with consultants;
• Study Architectural drawings and coordinate Architectural works with the consultants and sub-contractors to resolve any technical / site issues;
• Architectural planning, coordination with consultants and document control such as monitoring of sample submission, approval status of drawing
• Coordinating, organizing and preparing construction and architectural documents and drawing
• Ensure Architectural works are carried out according to specifications / drawings;
• Inform Project Director / Project Manager on any technical / site problems pertaining to Architectural works;
• Supervise the progress of Architectural works on site;
• Coordination of sub-contractor's Architectural work and ensuring the work is on schedule.

Requirements

• Degree in Architecture/Building
• 5-8 years’ of working experiences in main contractor companies preferably in large scale commercial projects
• Highly motivated and independent with excellent team spirit and communication skills Excellent written and verbal communication skills
• Understand in Autocad/ BIM/ construction drawing/ architectural drawings

General Summary:

The Shift Manager is responsible for ensuring the smooth operations of the restaurant during their
shift, with a primary focus on customer satisfaction, inventory control, and staff management. The
Shift Manager is also responsible for maintaining equipment and facilities, ensuring compliance with
safety and sanitation standards, and managing expenses and revenues during their shift.
Principal Duties and Responsibilities:

Overall, the Shift Manager is expected to deliver 100% customer satisfaction through fast and
friendly service, quality products, and a clean environment.
On Manpower:

• Recruitment of Full-time and Part-time employees.
• Check uniform/dress code standards of all team members to ensure compliance with PH
standards.
• Ensure team members carry out responsibilities as assigned by coaching and follow-up.
• Provide overall leadership and recognize and motivate team members in the shift.
• Assist in hiring by ensuring that the restaurant is recruitment ready with updated formats.
On Machine:
• Ensure that equipment is calibrated and checked weekly to ensure maximum safety when
they are in operation.
• Ensure upkeep of delivery vehicles for restaurant-based deliveries.
• Assist in management of day-to-day operations by managing labor, supplies, and developing
FOH team.
• Ensure that facility and FOH equipment are maintained to company standards on a day-today basis.
On Materials:
• Ensure that products are available at all times during business hours.
• Ensure that inventory stocks are neatly placed for accessibility.
• Update Projection charts to ensure product availability and to reduce wastages.
On Method:
• Deliver CHAMPS for each transaction in the shift taking the team along.
• Follow the RGS checklist during the entire shift & hand over appropriately.
• Manage forecasting on each station & adjust based on business needs.

Roles & Responsibilities

· Assist the project manager with all activities on site.

· Manages the site, including planning, supervising, and ensuring orderly job delegation and smooth operations.

· To control materials, plan the overall schedule and implement specific planning measures.

· Arrangements for logistic, hoisting, and scaffolding access in support of daily operations

· Establish and maintain quality standards and ensure that site inspections and issues are resolved as soon as possible.

· Attend meetings related to the project and prepare progress reports and work schedules.

· Other ad hoc tasks as necessary

Requirement

· Minimum of a Diploma or Degree in Construction related fields.

· 5 years and above experience in building projects/civil preferred

· Good people management skills to coordinate with different teams.

· Able to work independently and possess good problem-solving skill.

Job Responsibilities

• Report to the Project Manager
• Overall in charge of site coordination
• Manage and oversee the day-to-day construction activities of the project
• Monitor and control general workers deployment on site
• Ensure progress of work is within budget and timelines as well as quality and safety objectives
• Ensure works are carried out safely and WSHE regulations are complied with
• Ensure that proper housekeeping is maintained at all times

Job Requirements

• 4 years of relevant experience.
• Degree / Diploma in Civil Engineering or equivalent
• Experience in Landed Properties
• Able to work independently
• Well-versed in construction sequence, principles and regulatory requirements.

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

• Global financial institution
• Opportunities to set up processes
• Hybrid working arrangement

Our client is hiring for an Events Manager to adapt global processes and event workflows to the APAC businesses. BAU responsibilities include managing end-to-end planning of events, creating promotional plans, coordinating with stakeholders, and building registration sites. Other key responsibilities include managing vendor relationships, overseeing event marketing, and maintaining brand guidelines.

Our Ideal Candidate:

• 4+ years of end-to-end event planning experience for interal and third party events, preferably in Financial Services
• Experience in setting processes
• Experience using Salesforce, Hubspot, Eventbrite, On24 and/or Cvent, along with excellent communication and organizational skills
• A bachelor’s degree is required, marketing or event-related qualifications is advantageous
• Ability to travel and handle multiple projects is a must

If you believe you fit the requirements for the role, please click "Apply"

Short listed candidates will be notified Data provided is for recruitment purposes only.

Business Registration Number: 200611680D.
License Number: 10C5117 EA Registration Number: R23114042

Job Description

• Oversee all operation needs of outlet .
• Provides support to Operations Manager & District Managers, establishing and accomplishing business objectives.
• Leadership to ensure factors / standards / brand identity is achieved. Interact and engage with restaurant guests and maintains high quality service standards.
• Accomplishes objectives by following plans & budgets.
• Motivate team members and maintain a high level of team spirit (or team cohesiveness).
• Handle guest complaints effectively and professionally.
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective.
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.

Requirements

• Proven experience in restaurant management, with a strong understanding of F&B operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong customer service orientation and problem-solving abilities.

Duties & Responsibilities:

1. Prepare for smooth tour progression and handles any problems that may arise throughout the tours
2. Facilitate the tour production by attending to customers and Japanese staff during their pre-visit. This includes attending training inspection
3. Assistance to the staff in charge of quotation and arrangement
4. Respond to the occurrence of customer problems and instructs members of the team to deal with them
5. Assist the manager in providing travel content advice to the Japan office
6. Provide guidance and direction to team members regarding their work
7. Develop and implement solutions to problems that arise
8. Any other ad-hoc tasks that may be assigned by the Company from time to time

Experience & Skill-set required:

1. At least 10 years of working experience in the tourism or hospitality industry required
2. Elementary management knowledge is preferred
3. Fluent in both English & Advanced Business Japanese language skills is essential as well as proper business communication & written skills to liaise closely with Japanese customer, tour leader, local Japan sales office
4. Knowledge of MS Office

Ability in leading of Project Team to achieve excellence in the project.

· Plan and manage project schedule to ensure project completion according to schedule.

· Manage subcontractors’ activities to ensure compliance with contract requirements.

· Monitor compliance of work with workplace safety and health regulations.

· Monitor the quality of project delivery to make sure they meet project requirements and regulations.

· To implement control measures on material / plant & equipment / utilities usage.

· Supervise daily site activities.