Total 1,220 customer experience manager job vacancies in D27 Yishun, Sembawang

As a DevOps Specialist, you will be required to:

• ​Work directly with clients Development team, product owner and various key stakeholders.
• Develop scripts and templates to automate infrastructure provisioning. ​
• Take ownership of end-to-end solutions provided by teams across the organisation. ​
• Provide system troubleshooting and problem solving across platform and application domains, expect to participate in on-call escalations to troubleshoot customer facing issues. ​
• Security and access control design IAM roles and utilize cloud native controls to meet security objectives and every infrastructure level and cloud services used. ​
• Capacity management and planning devise mechanisms to monitor and capture system. metrics and identifying potential bottlenecks at the infrastructure level. ​
• Assist in the migration activities for clients platform.

Qualifications:

• ​Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines. ​
• Passion for automation, standardization and best practices. ​
• Solid hands-on experience in designing, building, deploying and securing of highly available web application in cloud platform such as AWS, Azure or Google Cloud. ​
• Experience with Terraform, Atlassian JIRA, Confluence, Bitbucket and Bamboo. ​Experience in software-defined infrastructure (OpenStack, CloudStack, VSphere). ​
• Experience with infrastructure provision tools (Docker, Ansible, Puppet, Chef etc.). ​
• Network skills in firewall rules, load balancers, firewalls, VPNs, DNS. ​
• Basic understanding of DevOps principles and practices.
• Knowledge in DecSecOps will be an added advantage. ​
• Self-motivated and good communication skills. ​
• Experience in Agile development environment focusing on rapid quality delivery. ​
• High attention to detail, accuracy, meticulous to figures and processes in high agility environment.

Preference:

• ​Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred. ​
• Experience in one or more virtualization technologies (KVM, Xen, VMware, Hyper-V). ​
• Good understanding of the Linux operating system. ​
• Good understanding of Infra-as-code and Policy-as-code.

• Establishing good rapport with customers to maintain business relationship/retention.
• Increasing the spend by product penetration and managing the margin of accounts visited.
• Work closely with all internal stakeholder to ensure full customer satisfaction by providing Lyreco standard service level.
• Work on full category compliance to maximise customer potential.
• Advocate customer loyalty through dedicated account management.
• Any other adhoc tasks assigned to you by the manager.
• Salary range between SGD3500-SGD4000 inclusive of allowances plus sales incentive from SGD1200 onwards.

Qualifications & Requirements

• Diploma / Degree in commerce, business administration or related
• High Proficiency in Microsoft Office application, Solution Selling Skills, Proactive Listenting skill, Sales negotiation skills, Sales Pipeline Management skills
• Active listening skills and proactive communication in verbal and written
• Minimum 2years sales experience in B2B environment and managing SME business portfolio

Job Summary:
We are seeking a skilled and experienced Corporate Finance Manager to join our team. The ideal candidate will have a solid background in finance consolidation, audit, budgeting, and forecasting. They will be responsible for ensuring accurate financial reporting, managing budgets, and supporting the overall financial strategy of the company. Familiarity with modern accounting systems is essential, as well as a demonstrated ability to work in a managerial capacity.

Key Responsibilities:

1. Financial Consolidation & Reporting:
   • Lead financial consolidation processes and reporting cycles, ensuring compliance with relevant standards.
   • Prepare financial statements and management reports that provide insight into the company’s financial health.
2. Budgeting & Forecasting:
   • Develop, monitor, and manage budgets to ensure alignment with organizational goals.
   • Perform regular financial forecasting, variance analysis, and re-forecasting as needed.
3. Audit & Compliance:
   • Oversee internal and external audit processes, ensuring all financial records meet regulatory and compliance requirements.
   • Ensure internal controls are in place and effectively mitigate financial risks.
4. Financial Planning & Analysis:
   • Analyze financial data to identify trends, provide insights, and support strategic decision-making.
   • Develop financial models and conduct risk assessments for various business initiatives.
5. Accounting System Management:
   • Maintain and optimize the use of accounting systems (Xero, QuickBooks, SAP, ERP, etc.) to improve efficiency.
   • Stay updated with the latest accounting software and tools to recommend improvements.
6. Team Management & Leadership:
   • Manage and mentor finance team members, fostering a collaborative and productive work environment.
   • Delegate tasks effectively, ensuring team members achieve their objectives and develop professionally.

Requirements:

• Bachelor’s Degree in Finance, Accounting, or related field (Master’s preferred).
• CPA or CA certification preferred.
• Minimum 8 years of experience in a finance managerial role.
• In-depth knowledge of finance consolidation, audit processes, budgeting, and forecasting.
• Proficiency with accounting systems such as Xero, QuickBooks, SAP, ERP, and other current market solutions.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Excellent leadership, communication, and interpersonal skills.
• Ability to adapt to a fast-paced environment and manage multiple priorities.

Compensation:

• Salary range: SGD 6,500 – SGD 8,000 per month (based on experience and qualifications).

Application Instructions:
Qualified candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications.

Job Description:

• Build strong client relationships to maintain old business and acquire new customers for IBMS/BMS Systems in local market.
• Maintain regular communication with clients to ensure that all of their needs are understood and addressed.
• Collaborate with various internal departments and consultants to ensure that they fulfill all customer requests and focus on improving the customers’ experience.
• Resolve complaints and keep track of all processes that pertain to the client’s desires.
• Build and strengthen the relationship with M&E consultants, contractors and developers.
• Collect and analyze data concerning consumer behavior to understand changing needs to ensure the KPIs are met.
• Prepare quotations, tender compliances and marketing proposals.
• Other ad-hoc duties as assigned.

Requirement:

• Diploma or Degree in Engineering or equivalent.
• 3 to 5 years working experience in related industry.
• Good technical knowledge of IBMS/BMS Systems
• Able to build and maintain good rapport with all internal and external stake holders including clients, M&E consultants, contractors, developers and team members.
• Excellent negotiation, communication and presentation skills.
• Professional experience in a sales or customer service role.
• Excellent organizational skills and attention to detail.

As a result, they have access to various functions across the logistics and supply chain team, including:

• Supervise the transportation of goods and services
• Schedule and oversee the supply chain management activities
• Manage warehouse and transportation staff
• Resolve supply chain issues and customer-related complaints
• Maintain inventory reporting

The role of a logistics project manager includes the following:

• Define and implement procurement procedures. A logistics project manager should establish a framework defining how to manage competing demands and make decisions. This person should also create a process for identifying and vetting suppliers.
• Emphasize transparency. Transparency is essential for a supply chain project manager to ensure accountability when outcomes don’t meet expectations. It also creates an environment that fosters the exchange of ideas and solutions.
• Optimize processes. Logistics and supply chain project managers should continuously analyze working procedures to identify areas of improvement. They should then develop a strategy for improving the company’s procurement efficiency.
• Act as a resource. A logistics project manager should be a subject matter expert who guides and supports subordinates. In this role, they should have a deep knowledge of the company’s logistics and supply chains.
• Ensure accountability. Coordinating logistics and supply chain projects is complex. That’s why a project logistics manager must have the authority and resources to oversee all aspects of a complex project. This can be done only if they are held accountable for the project’s success.
• Oversee execution. Successful procurement project managers create opportunities to improve their supply chain business. That’s why they should monitor the evolution and performance of the company’s logistics and supply chains. They also need to ensure these processes align with the company’s strategic objectives.

Job Summary:
We are seeking a skilled and experienced Corporate Finance Manager to join our team. The ideal candidate will have a solid background in finance consolidation, audit, budgeting, and forecasting. They will be responsible for ensuring accurate financial reporting, managing budgets, and supporting the overall financial strategy of the company. Familiarity with modern accounting systems is essential, as well as a demonstrated ability to work in a managerial capacity.

Key Responsibilities:

1. Financial Consolidation & Reporting:
   • Lead financial consolidation processes and reporting cycles, ensuring compliance with relevant standards.
   • Prepare financial statements and management reports that provide insight into the company’s financial health.
2. Budgeting & Forecasting:
   • Develop, monitor, and manage budgets to ensure alignment with organizational goals.
   • Perform regular financial forecasting, variance analysis, and re-forecasting as needed.
3. Audit & Compliance:
   • Oversee internal and external audit processes, ensuring all financial records meet regulatory and compliance requirements.
   • Ensure internal controls are in place and effectively mitigate financial risks.
4. Financial Planning & Analysis:
   • Analyze financial data to identify trends, provide insights, and support strategic decision-making.
   • Develop financial models and conduct risk assessments for various business initiatives.
5. Accounting System Management:
   • Maintain and optimize the use of accounting systems (Xero, QuickBooks, SAP, ERP, etc.) to improve efficiency.
   • Stay updated with the latest accounting software and tools to recommend improvements.
6. Team Management & Leadership:
   • Manage and mentor finance team members, fostering a collaborative and productive work environment.
   • Delegate tasks effectively, ensuring team members achieve their objectives and develop professionally.

Requirements:

• Bachelor’s Degree in Finance, Accounting, or related field (Master’s preferred).
• CPA or CA certification preferred.
• Minimum 8 years of experience in a finance managerial role.
• In-depth knowledge of finance consolidation, audit processes, budgeting, and forecasting.
• Proficiency with accounting systems such as Xero, QuickBooks, SAP, ERP, and other current market solutions.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Excellent leadership, communication, and interpersonal skills.
• Ability to adapt to a fast-paced environment and manage multiple priorities.

Compensation:

• Salary range: SGD 6,500 – SGD 8,000 per month (based on experience and qualifications).

Application Instructions:
Qualified candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications.

Position Summary: The Assistant Accounts Manager will oversee the financial activities and reporting of subsidiaries and representative office in the Asia-Pacific (APAC) region (Indonesia and Malaysia). This role ensures that all financial operations are in compliance with local regulations and corporate policies. The Assistant Accounts Manager will work closely with subsidiary’s external Accountant, Auditor and Tax Agent, providing support to ensure accurate and timely financial reporting, budgeting, and compliance.

Responsibilities:

• Oversee the financial operations of APAC subsidiaries and representative office, ensuring accuracy and compliance with local and international accounting standards.
• Supervise and provide guidance to subsidiary’s finance teams in Singapore on accounting practices, financial reporting, and compliance requirements.
• Act as the primary point of contact for subsidiaries on financial matters, offering guidance and resolving issues.
• Ensure adherence to corporate policies and procedures, and local regulations in all financial activities.
• Coordinate with subsidiary’s external Accountant, Auditor and Tax Agent to ensure timely and accurate monthly /bi-monthly / quarterly, and annual financial reports.
• Manage the preparation, audit and filing of APAC subsidiaries’ financial statements.
• Ensure the accuracy and timeliness of the APAC month-end close, including review of monthly journal entries and supporting schedules and analysis of monthly / bi-monthly / quarterly financial results.
• Provide financial analysis and insights to support strategic decision-making.
• Work closely with the in-country Project and Admin Team
• Handle inter-company billings and transactions
• Handle full sets of accounts for local related party companies – an Investment Holding Company and a company providing Corporate ICT Solutions
• Manage Staff and Petty Cash Claims and Vendor Payment for Singapore HQ
• Other accounting duties or assignments
• Other ad-hoc duties or assignments.

Qualifications and Requirements:

• Degree in Accountancy/ACCA/CPA/CA or equivalent
• Minimum of 5 years of accounting experience, with at least 2 years in a supervisory role. Experience with managing subsidiary accounts is highly desirable.
• Proficiency in accounting software (e.g., Peachtree, Microsoft Dynamic Business Central) and MS Office Suite, especially Excel.
• Fluency in English; proficiency in one or more APAC regional languages is a plus.
• Ability to think critically and analyze data effectively.
• Ability to work in a fast-paced, dynamic environment.
• This position may require occasional travel within the APAC region.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements
• Able to work long hours, on shifts including night shifts and must be able to work on weekends and public holidays

Responsibilities:

• Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results from initiation through completion of M&A projects.
• Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
• Ensures effective communication across teams/functions and keep management informed of progress, key issues and changes which may impact the business.
• Review fundamentals and fact about target company and create executive summaries to enable decision making.
• Design and run data management processes in support of Merger & Acquisition (M&A) due diligence phase to allow the analysists to focus on assessing the data, identifying key risks and liabilities and confirming the sources of value with the deal.
• Develop and drive M&A integration project management processes and procedures
• Continuously explore and leverage next technologies and practices to improve overall efficiency of M&A integration projects.

Requirements:

• Bachelor’s or master’s degree in business administration, management, project management, or a related field.
• 10+ years of experience in project management, business process analysis and data analytics.
• Merger & Acquisitions knowledge experience in the relevant industry.
• Project management skills, including project planning, resource management, and risk management.
• Ability to manage and perform multiple complex tasks as part of daily work assignments.
• Strong analytical skills with the ability to collect, study, and interpret complex data.
• Strong collaboration and communication skills at all levels
• Meticulous, discreet, independent, professional attitude
• Based in Asia and flexibility to collaborate US and Europe time zones.

Internal Job Reference - Apply through our internal job portal with the link below:

https://survitec.csod.com/ux/ats/careersite/4/home/requisition/2326?c=survitec

Job Responsibilities:

· Drive organic business growth, by generating revenue from new and existing customers and markets. Own and manage all direct sales channels and the bid activity required to serve those channels.

· Provide deep customer insights back into the Product team, ensuring deeply understand customer needs.

· Contacts assigned/agreed customers or prospects to sell company products within a designated geography or market sector. Focuses on meeting personal sales targets, new business development, maintaining customer relationships and troubleshooting specific customer problems.

· Develops a sales plan to deliver revenue retention, revenue growth and new business for personal customer portfolio or sector, to meet or exceed personal sales targets and drive overall organic business growth ambition.

· Develops and implements client relationship management plans to identify and build relationships with relevant decision makers and influencers within own customer portfolio organisations; enables effective two-way flow of information and develops understanding to deliver customer value and resolve issues.

· Sets clear objectives for each sales call or meeting; adapts standard materials to make engaging presentations to customer decision makers and influencers; asks relevant questions to gather information, evaluate the customers' level of interest and to identify and respond to areas requiring further information or explanation.

· Develops a personal network within the business sector and represents the Company with customers and at business sector events. Obtains market intelligence and enhances the visibility and reputation of the Company, its products, services and ability to provide holistic safety solutions.

· Configures product and services solutions and associated contractual terms that meet the customers' mid- to long-term needs, taking input from relevant internal specialists. Presents the solution to customer representatives and negotiates agreement within a pre-defined range of commercial parameters.

· Collaborates internally and works as the customer champion in cross-functional teams to build strong external customer relationships.

· Any other tasks assigned by line manager from time to time.

Job Requirements:

· Diploma or Degree in Engineering or related field, with minimum 5 years of marine sales working experience or related industries.

· Strong familiarity and networks within the marine space.

· Experience in direct sales or from technical product know-how and/or support of the sales process.

· Builds strong customer relationships and delivers customer-centric solutions.

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

· Relates openly and comfortably with diverse groups of people.

· Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics.

· Gains the confidence and trust of others through honesty, integrity, and authenticity.

Position Summary:
We are looking for a detail-oriented and organized Project Administrator to support our project management team. The ideal candidate will assist in the planning, execution, and completion of various projects, ensuring smooth and efficient project operations. This role is crucial in keeping projects on track and within budget while providing administrative support to project managers and other team members.

Key Responsibilities:

• Coordinate project schedules, resources, equipment, and information.
• Communicate with team members and stakeholders to ensure clarity on project requirements, tasks, and deadlines.
• Assist in project documentation, including contracts, budgets, reports, and progress updates.
• Maintain and update project management tools and databases.
• Monitor project progress and identify any issues that arise.
• Act as a point of contact for project-related inquiries.
• Provide administrative support such as scheduling meetings, taking meeting minutes, and preparing presentation materials.

Qualifications:

• Bachelor’s degree or equivalent experience in business administration, project management, or a related field.
• Proven experience as a Project Administrator, Project Coordinator, or similar role.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency with project management software (e.g., MS Project, Asana, or similar) and MS Office Suite.
• Ability to work well under pressure and meet tight deadlines.

Preferred Qualifications:

• Experience in construction sector is a plus.
• Certification in project management (e.g., CAPM, PMP) is a plus.

- Receive orders from customers, key into the system and generate invoices
- Place order with suppliers

- Must know Autocount Accounting System
- Meticulous, Well Organised, Able to work independently, Willing to learn
- Team player with good communication and interpersonal skills

- Working hours: 1pm to 9pm
- Able to start immediately
- Ad-hoc duties assigned

RESPONSIBILITIES:

• Identify and establish new customers through prospecting.
• Develop and execute sales strategies to meet sales quotas.
• Collaborate with cross-functional teams, including Pre-Sales, Marketing, and Consultants, to create integrated IT solutions for both existing and new clients.
• Effectively manage and drive the sales cycle from prospecting to successful closure.
• Cultivate a robust network with decision-makers/key influencers in the customer and vendor communities.
• Build long-term, trustworthy, and collaborative relationships across all levels within customers' environments.
• Establish rapport and collaboration with internal and external stakeholders.
• Collect, track, and analyze large amounts of data.
• Demonstrate adaptability and strong problem-solving skills.
• Exhibit excellent active listening skills.
• Undertake other tasks and projects as assigned by the Reporting Manager or Management.

QUALIFICATIONS & EXPERIENCE:

• Possess a Diploma/Degree in IT/Engineering or Business Administration.
• Ideally, have 1 to 2 years of experience in IT sales.
• Self-starter with energizing customer interaction.
• Excellent oral and written communication skills.
• Ability to build relationships with clients and coworkers.
• Positive problem-solving skills.
• Comfortable working in a fast-paced environment.
• Adaptable to change.
• Strong organizational skills.
• Preferred background in sales.
• Creative, energetic, and positive attitude

Operations Manager

Job Scope:

Assist storekeeper with packing, loading, unloading of equipments.

Liason and scheduling of daily operations.

Monitor workflow and work men day to day.

Requirement:

- Billingual(English & Chinese)

- Fork Lift

- Class 3 Driving License

- Storekeeper experience minimum 3 years

- Only Singaporean or Singapore PR may apply

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

Job Description:

• Ensure the availability of stocks for Maxzi – Shop sales / E-sales, promotion and demonstrations
• Data input and maintain for total Maxzi shop and E-commerce
• Prepare new product listing forms for submission to Customer
• Handle inquiry / quotation from internal and external parties
• External warehouse stocks co-ordination for delivery
• Liaise and communicate with internal departments like purchasing, finance, operations, production. External supplier like SHC, Afon, Simplehost, WNB web designer etc
• Work closely with Maxzi Crew to ensure excellent in-store management of stock and customer satisfaction
• Tracking of E-Commerce sales data monthly
• Resolve problems and handle customers complaints in a timely manner
• Collaborate with team to achieve better results
• Develop and maintain excellent relationships with customers to benefit development of the products
• Undertake ad-hoc projects as and when assigned to support branding and marketing initiatives like event, exhibition, or conferences
• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care
• Ad-hoc duties or any other sales supporting functions

Job Requirements:

• Proficient in Microsoft Excel, Words and PowerPoint
• Diploma or equivalent work experience
• Fast learner, motivated and committed
• Aptitude in delivering attractive presentations
• Good communication and interpersonal skills
• Willingness to learn and innovate
• Responsible and independent

About Us:

https://youtu.be/tLQKfi85FSg

Customer Service Advisor, CV Operations Department

Job Highlights

• Performance bonuses
• Comprehensive medical and insurance coverage
• Professional Development and Career Progression

Job Description

1. Represent the Company in a professional manner as a front line employee

2. Identifying and responding to customers’ needs by providing technical advice

3. Work as a team with internal and external stakeholders like customers, contactors, workshop & etc

4. Prepare quotation and raise Work Orders accordingly

5. Raise job orders to workshops & contractors

6. Liaise with controllers & contractors on service/repair quality and price of work

7. Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers

8. Update the service/repair schedule and vehicle collection with customers

9. To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines

10. Escalate more pressing issues to Supervisors.

11. Performs ad hoc duties as assigned by Supervisors

Requirements

• Possesses problem solving ability & a customer centric mindset
• Good communication skills
• Proficient in basic MS Office
• Possesses problem solving ability & a customer centric mindset
• Prior working experience in the automotive industry in the workshop or similar role for at least 1 years preferred (will also consider those without)
• Strong customer fronting experience

Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

Delegating responsibilities and supervising business operations

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.

Establishing and achieving business and profit objectives.

Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

Generating reports and presenting information to upper-level managers or other parties.

Ensuring staff members follow company policies and procedures.

Other duties to ensure the overall health and success of the business.

Manager Requirements:

Bachelor’s degree in business, management, or related field.

More education or experience may be preferred or required.

Strong understanding of business management, financial, and leadership principles.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Time and project management skills.

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Commitment to providing exceptional service to customers and support to staff members.

We are looking for individuals with positive and outgoing personality willing to take up our front line customer service position. You will be working in the front line providing quality service to customers, handling their transactions and responding to their queries. Your responsibilities will include:

• Attend to customers’ requirements, feedback and complaints in an efficient and service-oriented manner via front desk service, phone and internet enquiries
• Effectively explaining company policies and services to customers
• Handle day-to-day operational duties of the school, which includes but are not limited to fees transactions
• Perform basic accounting and reporting duties
• Perform general administrative duties
• Perform the above duties as part of the customer service team

Requisites

• Strong interest in customer service and relationship-building
• Team player with good communication and interpersonal skills with good command of spoken and written English
• Highly responsible, organized and able to multi-task and work independently
• Preferred applicant with diploma in customer service but any diploma holder may apply
• Fresh graduates may apply but customer service experience will be an added advantage
• Able to work under pressure and in a fast-paced environment
• MUST work weekday evenings
• MUST work shift and weekends (BOTH Saturdays and Sundays)
• Actual monthly remuneration will depend on the actual designation and background of applicant

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

Meeting planned sales goals.

Setting individual sales targets with the sales team.

Tracking sales goals and reporting results as necessary.

Overseeing the activities and performance of the sales team.

Coordinating with marketing on lead generation.

The ongoing training of your salespeople.

Developing your sales team through motivation, counseling, and product knowledge education.

Promoting the organization and products.

Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

Bachelor’s degree in business or related field.

Experience in planning and implementing sales strategies.

Experience in customer relationship management.

Experience managing and directing a sales team.

Excellent written and verbal communication skills.

Dedication to providing great customer service.

Ability to lead a sales team.

Job Purpose:

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards; and work with the Business Development team to establish brand concept and strategy of the Food Retails Segment.

Responsibilities:

Business Operations

· Work closely with top management to integrate strategic business continuity management into organization’s operations

· Involved in recruitment and retention exercise carried out by management

· Responsible for the business performance, financial and budget planning of the business unit

· Analyse business performance to optimise sales and profitability

· Work closely with the cross functional departments to achieve business goals

· Oversee cost controlling and purchasing activities

· Work closely with Business Development department in terms of business expansion

· Establish and maintain strategic business partner relationships (e.g. external vendors)

· Assist General Manager in setting up of new outlets, working with contractors and suppliers to ensure timely opening of outlet

· Facilitate innovation process within the business unit

Customer Service

· Develop and implement service operations processes

· Drive service quality and customer satisfaction

· Drive customer loyalty for service excellence

People Management

· Responsible for staff training and development

· Develop managers and high-potential employees through organizational talent capability reviews

· Lead managers to develop organizational and governance strategies

· Facilitate innovation and lead managers to manage change

· Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc

Adhering to Quality and Standards

· Manage compliance with F&B hygiene policies and procedures

· Oversees restaurants standards and maintenance

Skills/Qualifications:

· At least 7 years of managerial experience in food retail / institutional catering

· At least 5 years’ experience in managing multiple outlets

· Minimum ‘O’ level or Diploma in F&B service or equivalent

· Willing to be involved in hands on operations

· Excellent communication and interpersonal skills

· Able to lead and motivate to produce results

· Passionate about leading by example and strong leadership quality

Ability to work in a fast-paced environment

Job Summary:

The Production Manager is responsible for managing all aspects of production operations, ensuring that production processes are compliant with company policies, safety requirements, quality requirements, and regulatory requirements. This role involves leading production teams, managing production plans, and promoting production efficiency and continuous improvement. The Production Manager will oversee the Production team and provide strategic direction and leadership to the entire production department.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Oversee the entire production operation to ensure compliance with company policies and regulatory requirements.
• Develop and implement production strategies to achieve company objectives and production targets.
• Review production orders and plans to ensure qualified products are produced within schedule.
• Lead teams to analyze production variances and take effective corrective actions.
• Push for equipment management and maintenance to support production plans.
• Promote lean manufacturing and continuous improvement initiatives using VSM, cell line, and other lean tools.
• Monitor quality checks and resolve production quality issues, ensuring compliance with ISO13485, ISO9001, and FDA regulations. Lead FDA inspection and external audits related to production ownership areas with 0 audit findings goal.
• Manage labor and maintain a safe and efficient work environment, leading 5S and EHS activities in the production department.
• Train and motivate production teams, ensuring timely completion of work and continuous skill development.
• Participate in management reviews and coordinate with other departments to achieve production goals.
• Drive department performance through production and quality metrics such as output yield (FPY, FY), production schedule OTD, daily fill rates, and cost control.
• Ensure effective resource allocation, including labor, materials, and equipment.
• Support process refinements, qualifications, and validations, including equipment and material specifications.
• Ensure complete and accurate documentation of production processes.
• Ensure all procedures under production ownership are effective and efficient, making sure actual practices follow documents with zero gaps.
• Conduct regular workplace inspections to identify and rectify unsafe conditions.
• Oversee health and safety within the production department, including accident investigation and corrective actions.
• Ensure environmental aspect and safety hazard risk assessments are conducted and controlled.
• Report all occupational accidents and incidents immediately and support EHS Committee Management Representative in investigations.
• Enforce compliance with EHS management systems and relevant legal and other applicable EHS requirements.
• Provide leadership and direction in EHS internal and external audits.
• Coordinate and communicate with other departments to support production goals.

We are looking for an innovative procurement manager to lead our procurement team. You will spearhead the purchasing process from selecting suppliers to ensuring stock optimization, as well as provide guidance on sourcing and procurement processes.

Our procurement manager will be a supply chain and logistics expert who will specialize in implementing cost-effective purchases of all goods and services, as required by the company. Ensuring quality control and adhering to the company’s policies and procedures on supply chain management will be some of your main priorities when carrying out this role.

Procurement Manager Responsibilities:

Developing procurement strategies that are inventive and cost-effective.

Sourcing and engaging reliable suppliers and vendors.

Negotiating with suppliers and vendors to secure advantageous terms.

Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.

Building and maintaining long-term relationships with vendors and suppliers.

Approving purchase orders and organizing and confirming delivery of goods and services.

Performing risk assessments on potential contracts and agreements.

Controlling the procurement budget and promoting a culture of long-term saving on procurement costs.

Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods.

Preparing procurement reports.

Procurement Manager Requirements:

Bachelor’s degree in supply chain management, logistics, or business administration.

Proven experience managing supply chain operations.

Experience using supply chain management software and tools, including Oracle, SAP Ariba, and/or Envision.

In-depth knowledge of preparing and reviewing contracts, invoicing, and negotiation terms.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).

Management and leadership skills.

Multi-tasking and time-management skills, with the ability to prioritize tasks.

Highly organized and detail-oriented.

Excellent analytical and problem-solving skills.

• Responsible for consumer satisfaction, staff development and operations management.
• Attend to clients' enquiries and feedbacks, including service recovery.
• Facilitate and ensure that work related to fault, repair, installation, maintenance and emergencies are completed within the appropriate timelines and standards.
• Understand site-specific requirements to address operational challenges, resolve conflicts, inspire and maintain a high-performing team.
• Ensure adherence to customer guidelines for all site activities including safety standards and house rules.
• Plan visits to check technician performance, job progress, inventory and customer satisfaction.
• Conduct daily team meetings for review and development.
• Plan, design, and organise staff training programmes.
• Attend to requests and respond to emergency call after working hours.
• Any other ad-hoc assignments assigned by the Management.

Requirements:

• 5 years of experience managing ACMV works.
• Possess a Singapore Class 3 Driver’s License.
• Proficient in Microsoft Office and AutoCAD.
• Manage Work at Height Certificate - Assessor/Manager.
• OFAC Certification an added advantage.
• This position is open to Singaporeans and Singapore PR only.