Total 138 customer experience manager job vacancies in SG OFFICE - ROBINSON ROAD

Job description

Company Description

Singrass builds sustainable, green, and ecological indoor spaces to improve mental and physical well-being. We are committed to providing green and innovative technological solutions to construct a harmonious urban ecosystem and contribute towards the SG Green Plan 2030 and Singapore's "30 by 30" vision for food production.

Role Description

This is a full-time on-site role for a Customer Relations Manager in Singapore. The Customer Relations Manager will be responsible for the acquisition of new clients, developing and maintaining relationships with customers, ensuring customer satisfaction, and resolving customer complaints. They will be required to act as a representative of Singrass at industry trade shows, conferences and events, and be required to speak at such events when required. They will also be responsible for managing customer data and coordinating with other departments to provide optimal customer service.

Qualifications

· Minimum 3 year of customer service experience, preferably in the sustainability or agriculture industry

· Strong communication and interpersonal skills, ability to build connections and partnerships to deliver results

· Ability to thrive in a fast-paced and ambiguous start-up environment

· Ability to work independently and in a team environment

· Proficient in Microsoft Office

· Fluent in English and Mandarin to communicate with English and Chinese speaking customers

· Experience in project management is a plus

· Diploma in Business Administration or related field

User Experience Management Consultant

Requirements:

• Degree in IT, Management, Psychology, Data Analysis or equivalent
• Minimum 3-5 years of relevant experience
• Understanding of Experience Management concept (CX / DT background is a plus)
• Basic knowledge on XM tools (preferable Qualtrics)
• Research and need analysis capability
• Customer / Partner Journey mapping, Customer segmentation and personas creation
• Service blueprint design
• Collect and coordinate data (rules, survey standards, metrics selection)
• Analytical approaches, reporting and create dashboard
• Implement, roll out and communicate XM as per XM framework (from Nang)
• Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
• Prefer candidates who are skilled in business case calculation, business analysts.
• Excellent communication and interpersonal skills

Interested applicants please forward your updated profile to [email protected]

Job Desccription:

We are seeking a dedicated and customer-focused HelpDesk Customer Support Consultant to provide exceptional first-level support to users through calls, emails, and chat. This role involves managing public-facing inquiries, resolving issues, and liaising with internal teams to ensure timely resolution. The ideal candidate must possess excellent communication skills, a customer-centric approach, and the ability to handle high-pressure situations effectively.

Key Responsibilities:

• Serve as the first point of contact for users by responding to calls, emails, and chatbot queries.
• Provide first-call resolution for users calling into the public-facing hotline, offering advice and solutions to resolve their issues promptly.
• Liaise with other support or product teams to escalate and resolve user requests/issues in a timely and efficient manner.
• Ensure proper documentation, notification, escalation, tracking, and follow-up for all incidents.
• Make outbound calls to users who request callbacks, ensuring their concerns are addressed.
• Handle emails and other tasks as assigned by the team leader to ensure smooth operations.
• Monitor and respond to queries via the chatbot platform, maintaining professionalism and accuracy.
• Maintain composure and professionalism while managing calls and queries from members of the public, even during high-pressure situations.

Requirements:

• Proven experience in a helpdesk or customer support role.
• Excellent verbal and written communication skills with the ability to handle inquiries professionally and empathetically.
• Strong problem-solving skills and the ability to provide solutions promptly.
• Ability to manage stress effectively and maintain focus while handling a high volume of calls and inquiries.
• Familiarity with helpdesk tools and ticketing systems is a plus.
• Ability to work collaboratively with team members and other support teams.

Preferred Skills:

• Experience handling public-facing customer support inquiries.
• Knowledge of chatbots and email management systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Job description

Company Description

Singrass builds sustainable, green, and ecological indoor spaces to improve mental and physical well-being. We are committed to providing green and innovative technological solutions to construct a harmonious urban ecosystem and contribute towards the SG Green Plan 2030 and Singapore's "30 by 30" vision for food production.

Role Description

This is a full-time on-site role for a Customer Relations Executive in Singapore. The Customer Relations Executive will be responsible for the acquisition of new clients, developing and maintaining relationships with customers, ensuring customer satisfaction, and resolving customer complaints. They will be required to act as a representative of Singrass at industry trade shows, conferences and events, and be required to speak at such events when required. They will also be responsible for managing customer data and coordinating with other departments to provide optimal customer service.

Qualifications

· Minimum 1 year of customer service experience, preferably in the sustainability or agriculture industry

· Strong communication and interpersonal skills, ability to build connections and partnerships to deliver results

· Ability to thrive in a fast-paced and ambiguous start-up environment

· Ability to work independently and in a team environment

· Proficient in Microsoft Office

· Fluent in English and Mandarin to communicate with English and Chinese speaking customers

· Experience in project management is a plus

· Diploma in Business Administration or related field

We are looking for a dynamic Sales Engineer to drive sales growth across multiple industries, including construction, semiconductor, electronics, and chemicals. Fresh graduates with a passion for engineering and sales are encouraged to apply. Owning a car is preferred for this role.

Key Responsibilities:

• Identify and develop business opportunities by promoting engineering solutions to clients in construction, semiconductor, electronic, and chemical sectors.
• Build and maintain strong relationships with clients, consultants, and industry stakeholders.
• Provide technical consultation and solutions to meet customer requirements.
• Prepare and deliver presentations and proposals to prospective clients.
• Conduct market research to identify new opportunities and stay updated on industry trends.
• Collaborate with internal teams to ensure customer satisfaction and successful project execution.
• Achieve sales targets and report on key performance indicators.

Qualifications:

• Diploma or Degree in Engineering or a related field.
• Fresh graduates are welcome; prior sales experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and technical aptitude.
• Highly motivated, results-driven, and capable of working independently.
• Must own a car (preferred).

For interested applicant, kindly send your resume in Word/PDF format to include the following in your resume.

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

License No: 23S1595

Registration No: R23116355

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

Guest Experience Leadership

• Ensure that all guests receive a warm welcome and exceptional service through phone call, email, Whatsapp and other communication channels
• Recruiting, Interviewing and Training of all Guest Experience Team Members.
• Put together SOP’s to address and resolve any guest concerns or complaints promptly and professionally.
• Monitor and maintain the Behold Julien high standards of service quality and guest satisfaction

Team Leadership and Development

• Lead, mentor, and develop the guest services team, fostering a positive and collaborative work environment.
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Conduct training sessions on service excellence, guest interaction, and operational procedures

Operations

• Coordinate with the Behold Julien venues and other departments to ensure seamless communication and service delivery.
• Oversee 7R Table Management System of reservations and seating arrangements to optimize the dining experience and manage guest flow.
• Oversee Zendesk, ticketing software system and ensure that all Guest Experience Agents are fully trained on said operating system.
• Ensure compliance with health and safety regulations and company policies

Service Improvement and Administration

• Continuously evaluate and improve guest service processes and standards.
• Collect and analyze guest feedback to identify areas for enhancement and implement action plans.
• Manage scheduling and staffing to ensure adequate coverage during peak times.
• Maintain accurate records of guest interactions, incidents, and feedback.

Qualifications:

• Minimum of 5 years of experience in guest services within the fine dining establishment.
• Minimum 1 year of experience with Seven Rooms Table Management system.
• Strong understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

- conduct daily briefings to company staff

- arrange for monthly events

- in charge of roster deployment for staff

- rapport with existing and walk in customers

- provide the profit and loss report

- conduct trainings to in house staff

- ordering and purchasing of shop necessities

- sourcing for new artistes

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

JOB PURPOSE

Provides professional services on corporate secretarial matters for a portfolio of clients, including incorporating and managing corporate structures. This role may require managing a team, and assisting the Manager or Director to streamline processes, increase revenue & productivity and enhance staff morale.

KEY RESPONSIBILITIES

• Manage a portfolio of clients by providing full set of corporate secretarial services;

• Ensure compliance with the Companies Act, Listing Rules and other regulatory and statutory requirements; Maintain good relationship with clients;

• Build opportunities for additional services providing to existing clients;

• Assist in maintaining smooth operation of the team;

• Supervise and review subordinates’ work including performance review and progresses

• Assist to monitor & manage the productivity and effectiveness of the team;

• Oversee issuing of invoices and ensuring payments are made;

• Ensure filing deadlines are met;

• Prepares resolutions and correspondences to clients;

• Provide advices to clients on ad hoc matters;

• Reduce debtors’ days;

• Monitor completion of time sheets; Perform other duties as assigned.

JOB SPECIFIC REQUIREMENTS

• Degree holder; member of ICSA;

• Minimum 6 to 8 years’ relevant experience gained from professional firms/CPA firm/law firm ;

• Prior experience in client servicing environment is an advantage;

• Good knowledge of corporate secretarial practises and be familiar with Companies Act and regulations of regulatory bodies;

• Intermediate knowledge of Viewpoint is preferred.

• Excellent command of both spoken and written English.

Key Responsibilities

• Review tender specifications, contract terms, and project requirements to develop comprehensive tender proposals.
• Coordinate with internal teams and stakeholders to gather required information and align submissions with company capabilities.
• Develop and maintain a detailed schedule to manage multiple tenders efficiently.
• Analyze and interpret technical and commercial requirements to ensure compliance.
• Conduct risk assessments and identify potential challenges for each tender.
• Prepare competitive cost estimates and support pricing strategies.
• Lead and oversee the preparation of tender documentation, ensuring accuracy and professionalism.
• Negotiate and liaise with clients, contractors, and suppliers as necessary.
• Provide regular updates and reports on tender progress to senior management.

Requirements

• Proven experience in tender management, specifically in the electrical trade.
• Strong understanding of electrical systems, technical specifications, and project requirements.
• Exceptional organizational skills, with the ability to manage multiple tenders simultaneously.
• Excellent attention to detail and the ability to meet tight deadlines.
• Strong communication and negotiation skills.
• Proficiency in MS Office and tender management tools.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Customer Sales Support Responsibilities:

- NDA/Agreement sign

- Support qualifying partners

- Assist in identifying potential people to engage and arrange the meetings

- Shipping & Logistics support

- PO/PL Netsuite work for customers and vendors

- Training provided for Netsuite

APAC Orders Desk (SG office)

- Manage regional consigned inventory with global operations team, ensuring optimal stock levels.

- Manage local inventory of products, improving traceability and reducing discrepancies.

- Collaborate with sales, marketing and operations teams to forecast inventory needs and plan accordingly.

CPS India Orders Desk (SG Office)

- Manage shipping and handling of goods going in and out of APAC office.

- Process orders and invoices.

- Collaborate with CPS operations and logistics to ensure smooth order processing and delivery.

- Conduct inventory checks against physical inventory.

Office Admin Responsibilities:

· Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands

· Organize and schedule meetings and appointments

· Maintain office policies as necessary

· Organize office operations and procedures

· Manage company inventory and office equipment assets

· Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time

· Manage contract and price negotiations with office vendors, service providers, and office lease

· Participate actively in the planning and execution of company events

· Organize orientation and training of new staff members

· Manage Leave balances of the Staff with Financial controller

· Manage petty cash/Corporate Bank account

· Ensure security, integrity, and confidentiality of data

· Provide general support to visitors and Adhoc activities

· Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved

· Monitor and maintain office supplies inventory

· Maintain a safe, secure, and pleasant work environment

Business manager requirements:

- Proven office management, administrative, or assistant experience

- Knowledge of office management responsibilities, systems, and procedures

- Excellent time management skills and ability to multitask and prioritize work

- Attention to detail and problem solving skills

- Excellent written and verbal communication skills

- Strong organizational and planning skills

- Proficient in Microsoft Office

- Knowledge of accounting, data, and administrative management practices and procedures is a plus

- Knowledge of clerical practices and procedures is a plus

- Knowledge of human resources management practices and procedures is a plus

We are seeking a highly skilled Contract Manager with an in-depth understanding of marine construction processes, industry standards, and regulatory requirements, including contract law and legal principles. The ideal candidate will play a crucial role in reviewing, negotiating, drafting, and managing contracts, ensuring compliance with company policies, legal standards, and industry best practices.

Key Responsibilities:

• Draft, review, and negotiate contracts for marine construction projects, ensuring terms and conditions align with company objectives and industry standards.
• Ensure all contracts comply with relevant legal and regulatory requirements.
• Identify and mitigate risks associated with contractual terms and obligations.
• Work closely with project managers, engineers, clients, and subcontractors to ensure project goals are achieved within contractual frameworks.
• Provide expert advice on contract interpretation and enforcement.
• Monitor project budgets and expenditures, ensuring alignment with contract terms.
• Conduct periodic evaluations of contract performance, identifying areas for improvement.
• Liaise with legal teams to address disputes, claims, and contract-related conflicts.
• Draft correspondence for claims such as extensions of time or variation orders.
• Maintain detailed records of all contracts and associated activities.
• Prepare regular reports on contract status, risks, and compliance issues for senior management.

Qualifications:

• Proven track record in managing contracts for large-scale projects.
• Strong knowledge of contract law, legal principles, and regulatory requirements in the marine construction industry.
• Proficiency in contract review, drafting, and negotiation.
• Exceptional analytical skills to evaluate complex contract terms and identify potential risks.
• Meticulous attention to detail and organizational skills.
• Excellent communication and interpersonal skills to build strong relationships with internal and external stakeholders.
• High level of professionalism, integrity, and ethical conduct.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Responsibilities:

• Serve as the main point of contact for the maintenance project.
• Coordinate maintenance requests, receive instructions, and attend meetings.
• Ensure all works comply with the approved works program and methodology.
• Manage relationships with clients, contractors, and suppliers.
• Prepare and submit reports, quotes, and other required documents.
• Review and accept deliverables.
• Supervise the Maintenance Team.
• Arrange major contracts for services performed by sub-contractors.
• Establish service agreements, including leases and insurance for vehicles and policies related to maintenance work.
• Conduct regular reviews of the Maintenance Plan with the Project Manager.
• Submit monthly maintenance reports and attend all maintenance meetings.
• Plan and schedule routine preventive maintenance.
• Review the performance of routine preventive and corrective maintenance with Team Leads.
• Conduct regular reviews of Standard Maintenance Procedures.

Requirements:

• Relevant engineering/technical degree or diploma from a recognized university or tertiary institution.
• Must at least have 5 years of relevant working experience in the maintenance of IT or electronic systems.
• PMP certification required for diploma holders.

Roles & Responsibilities:

The Restaurant Manager is responsible for overseeing the efficient running and profitability of the restaurant and for managing employees.

He/she needs to be able to lead as well as work as part of a team.

The job reports to the Stake Holders, Area is accountable for average sales of S$50k per month depending on the size of the restaurant.

Job Responsibilities:

•Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.

•Proactively communicate to employees on KPIs on sales, service, and food quality so that together each achieve more (TEAM).

•Be fully knowledgeable with the restaurant operation and to efficiently manage the operation of all shifts.

•Communicate with Chef on guests’ requirements and always maintain a close and professional working relationship with the kitchen.

•Maintain safety requirements at the restaurant.

•Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.

•Managing budgets.

•Manage stock levels of food and other related utensils and cutleries.

•Handle customers’ compliments and complaints promptly.

•Deliver and present manpower and sales reports.

•Suggest and recommend improvements to the running of the restaurant.

•Administer and action daily mails, guest report lists, staff rosters, operations reporting and other paperwork promptly and accurately.

•Be aware of the current business environment and to bring in sound ideas to increase sales, decrease spending, up selling orders and maximizing guests spending where possible.

•Communicate effectively with the other departments and colleagues, suppliers, and contractors to ensure that all information is communicated clearly and follow up actions are coordinated well.

•Assist in recruitment needs.

•Responsible for induction training and on the job training of new employees and newly promoted staff.

•Appraise employees to reward and punish fairly.

•Understand the need for training and development of employees and to take a proactive approach in training employees, especially mandatory training like Basic Food Hygiene and Safety.

Job Requirements:

•Preferably with Degree/Diploma in Hospitality related studies or with WSQ Certificate in F&B Operations / F&B Supervision / F&B Management.

•Passion for excellent customer service.

•Able to lead a team in a fast paced and demanding environment.

•Possess good business acumen, results driven and highly organized.

•Excellent interpersonal and communication skills.

Interested candidates, please forward your detailed resume as well reason for leaving (past and present employment, all last drawn salary please email to [email protected])

Job Descriptions:

• Hiring, training, and scheduling spa staff, including massage therapists, estheticians, and support personnel.
• Ensuring staff is adhering to company standards and offering high-quality customer service.
• Managing performance and providing regular feedback to employees.
• Handling customer complaints and resolving issues promptly and professionally.
• Overseeing the daily operations, including managing spa appointments, treatments, and customer flow.
• Ensuring spa equipment and facilities are properly maintained and sanitized.
• Managing inventory of spa products and supplies, and ensuring stock levels are maintained.
• Ensuring that the spa complies with local health, safety, and legal regulations.
• Managing spa certification and licenses.
• Overseeing cleanliness and hygiene standards in all areas of the spa.

Working Location:

• North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

• 6 days work week, 10 - 12 hours

Salary:

• To be discussed during interview

Requirements:

• Able to work on public holidays
• Able to work 6 days a week
• Able to work and stand for long hours
• Cannot reject assigned clients / jobs
• Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.
• Well-groomed, professional appearance.
• Comfortable with performing massages on diverse clients.
• Experience: Several years of experience in spa operations, wellness services, or hospitality, often with a background in massage therapy, esthetics, or a related field.
• Leadership Skills: Strong management skills to lead a team and ensure high standards.
• Customer Service Skills: Excellent communication and interpersonal skills to create a positive experience for clients.

KTV Lounge & Nightclub (Work late hours)

1. Applicant must at least have more than 3 years of stage performing

2. Participate in all stage performances

3. Train & guide the stage crew to improve on their performances

4. Schedule and selection of performing artiste for specfic event's performances

5. Ensure all stage crew is presentable on stage

6. Work closely with the Performing Artiste Manager & Floor Manager in all areas

Skills and requirements of a PR Manager's

Must be a confident communicator and presenter

2-3years working experince in KTV

Commication skills with own customers base

Must possess excellent verbal and written communication skills

Must possess excellent organizational and planning skills

Have a full understanding of media needs and media relationships

Be proactive, reliable, responsible and accurate with an attention to detail

Possess the ability to keep information confidential

Ability to work in high-stress environments, often for long hours

Self motivated with a positive and professional approach to management

The Revenue Manager leads the revenue strategy for the Worldwide Hotels portfolio, leveraging advanced data analysis, market intelligence, and strategic planning. This role drives revenue growth by optimizing pricing, inventory, and distribution strategies across all channels.

KEY KPI’s

• KPI 1: Lead the identification and resolution of revenue challenges affecting the RevPAR Index for the Worldwide Hotel portfolio, ensuring strategies are promptly adjusted.
• KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
• KPI 3: Analyse and optimise distribution channel performance to maximize revenue opportunities, ensuring full optimisation for Direct channels, GDS, OTAs, and other key channels.

SPECIFIC DUTIES & RESPONSIBILITIES

Revenue Analysis & Data Management

• Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System
• Lead the WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review.
• Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
• Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
• Generate detailed reports and presentations, providing actionable recommendations that align with the overall revenue strategy.
• Drive revenue initiatives across the organization, mentor junior associate, and lead cross-functional teams to execute revenue strategies.
• Challenge existing processes and systems, seeking innovative solutions to drive revenue, enhance value, and improve operational efficiency.
• Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution.

Job Requirement

• Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.
• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.
• Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.
• Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.
• Strong team playing skills and act with utmost integrity.

Job Scope:

• To manage day-to-day operations. Oversee the dorm compound and inventory to be in good condition at all times. i.e General cleanliness, building maintenance, handle resident complains.
• Conduct regular checks on the team to ensure good standards of customer service and quality of work.
• Conduct patrols to maintain order and enforce dormitory rules.
• Communicate with dormitory residents, deal with behavioural or security issues.
• Facility management.
• Proactive in identifying problems and coming up with solutions.
• Arrange for maintenance and repairs with in house maintenance team. Proper follow up and reports.
• Able to deal with security incidents.

• Requirements:
• Proficient in English
• Minimum 2 year experience working in dormitory management or related field.
• Proficient in Microsoft Office (particularly Excel and Word)
• Able to work as a team with a positive attitude.
• Ability to manage and communicate with Foreign Workers
• Proactive indivual.

Job Purpose

Ensure smooth operation of all the Bar Outlets in all aspects, including bar stock, staffing, quality and cleanliness.

Responsible for the profitability of the Bar Operations.

Basic Functions:

1. Ensure that there is sufficient stock in all outlets, schedule staff, oversee operation, conducting monthly stock-take, submission of claims, control expenses and wastage of materials.
2. Responsible for the profitability of the Bar Operations.

Job duties in detail

1. Liaise with the F&B Operations Manager and Outlet Heads on operational aspects.
2. Communicate all matters to bar staff, explain objectives and expectations.
3. Arrange with relevant Department Heads on rectification of defects and other matters.
4. Prepare weekly duty roster, submit claims of staff.
5. Monitor revenue of beverage and tobacco items and compare to budget. Prepare actions to achieve sales target, observe staff performance and correct if necessary.
6. Prepare annual staff performance appraisal; ascertain that rules and regulations are abided by staff.
7. Handles complaints and bring such complaints and other relevant matters to the attention of the F&B Operations Manager.
8. Responsible for the efficient operation of the POS system and ensure that all Members’ Chits are accurately billed.
9. Responsible for the profitability of the Bar Operations.
10. Provide leadership and train staff.
11. Render full support to Banquet and Events; and other F&B Outlets when required.

Job Descriptions:

• Hiring, training, and scheduling spa staff, including massage therapists, estheticians, and support personnel.
• Ensuring staff is adhering to company standards and offering high-quality customer service.
• Managing performance and providing regular feedback to employees.
• Handling customer complaints and resolving issues promptly and professionally.
• Overseeing the daily operations, including managing spa appointments, treatments, and customer flow.
• Ensuring spa equipment and facilities are properly maintained and sanitized.
• Managing inventory of spa products and supplies, and ensuring stock levels are maintained.
• Ensuring that the spa complies with local health, safety, and legal regulations.
• Managing spa certification and licenses.
• Overseeing cleanliness and hygiene standards in all areas of the spa.

Working Location:

• North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

• 6 days work week, 10 - 12 hours

Salary:

• To be discussed during interview

Requirements:

• Able to work on public holidays
• Able to work 6 days a week
• Able to work and stand for long hours
• Cannot reject assigned clients / jobs
• Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.
• Well-groomed, professional appearance.
• Comfortable with performing massages on diverse clients.
• Experience: Several years of experience in spa operations, wellness services, or hospitality, often with a background in massage therapy, esthetics, or a related field.
• Leadership Skills: Strong management skills to lead a team and ensure high standards.
• Customer Service Skills: Excellent communication and interpersonal skills to create a positive experience for clients.

We're looking for an efficient team manager to join us in Katong!

The Manager bears overall responsibility for the profitability of the establishment, and oversees all of the establishment’s operations, i.e. both customer-facing and back of house activities (e.g. kitchen, inventory management).

Duties may include:

• Plan, organise, and direct an establishment’s operations.
• Support back of house activities and other operational support functions (e.g. customer service, shift scheduling, cashiering, closing of till, ordering inventory, office paperwork).
• Manage inventory, resource requisitions and purchases.
• Oversee staff recruitment and training.
• Implement strategies to boost staff attitudes, morale and motivation.
• Maintain food standards and quality control.
• Analyse establishment’s performance and review operational processes to identify opportunities for innovation and/or application of technology, as well as improvement of work practices.
• Develop and implement strategies to achieve sales targets, tailored to customer profiles.
• Submit proposals to Management on improvements to the establishment (e.g. process improvement, repair and renovation).

✨ Description:

Should be well-groomed with an outgoing and friendly attitude, be able to work well under pressure in a fast paced environment, and be a great team player who thrives in working with a multi-cultural team and customers. Diligent, dedicated, and enthusiastic, possess exceptional interpersonal skills, and be someone who is able to maintain composure in stressful situations.

Working Days and Hours

• Full-time (5-6 days a week)
• At least one weekend required

Working Location

Katong

1. Development and implement marketing strategy to address and a build a comprehensive marketing plan to deliver value to our Chinese clients
2. Work closely with the lines of services by providing productive relationships that foster trust and create opportunities for the Firm
3. Prepare marketing and media communication materials in Chinese language
4. Familiarise with preparing reports and financial statements in Chinese
5. Plan, run and oversee marketing events including conferences, seminars and client workshops
6. Liaising with and servicing the Firm's Chinese clients
7. Familarise and able to advise clients in China the benefits of operating their current businesses in Singapore
8. Contacts and network with the coporate secretarial and tax firms in China (i.e. work experiences in China) to create opportunities for collaboration with the Chinese firms across lines of services (Consulting, Assurance, Accounting and Tax)
9. Conversant in English and Chinese to be able to bridge the linguistic and cultural barriers and help to promote interation between our Chinese clients and the local SMEs

ABOUT US

Cotton On is a global fashion and lifestyle brand that’s taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are.

There’s nothing that excites us more than making a positive difference in people’s lives.

We stand for diversity, empowering people of all backgrounds to express their individual style and make their mark on the world.

We deliver the trends of the moment in womenswear, menswear and accessories, and inspire our community to have fun with it.

ABOUT THE ROLE
We are seeking a Merchandise Manager who will report directly to the Head of Merchandising Asia. If you have a strategic mindset, can steer the vision forward, possess a passion for retail, and excel in overseeing stock allocation and inventory optimization to enhance sales, gross profit, and minimize dilution, along with a strong commitment to achieving business objectives, we urge you to connect with us.

Roles & Responsibilities:

• Drive merchandise strategy and seasonal plans across all channels
• Lead our team with a customer-centric mindset, ensuring precise stock allocation
• Analyze brand and channel performance to optimize sales and profitability
• Oversee the exit plan for SKUs, optimizing Open to Buy and product freshness
• Provide volume forecasting and DC projections to our partners
• Collaborate closely with our DC to maintain stock availability and efficient inventory flow
• Conduct regular site and store visits to fine-tune inventory and identify optimization opportunities
• Share insights and data trends to influence product investment decisions
• Attend brand milestones to ensure alignment with merchandise strategy
• Collaborate daily with VM and Retail partners to execute plans effectively
• Foster team growth and development at every stage
• Set clear expectations, review performance, and provide feedback using our performance framework
• Uphold COG principles and cultivate a team of passionate brand ambassadors
• Prioritize safety and well-being in alignment with our Safety Matters Framework.

BENEFITS

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:

• Local and Global career growth – progress your career across our Brands within the Group
• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo
• Wellness support 24/7 – mental health, relationships, family + more
• Flexible working – enabling you to find the right working rhythm to be at your best.
• Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.