Total 1,710 customer experience manager job vacancies in Tampines, South East

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• As an integral part of the finance team, you will be responsible for financial planning and analysis of the operations for the region
• Accountable to execute assigned standard tasks as listed below proactively and independently
• Responsible to support the development of top-down planning figures, communicate targets and summarize analysis for approval bodies.
• Conduct budget/forecast content plausibility checks and clarification, assess chances and risks per division.
• Analyze and comment important target/actual deviations relevant for overall group performance and identifying trends
• Prepare and review financial variances between Actual / Budget / Forecast financial results
• Working closely with the different cross functional teams.
• Advise and guidance for local country on Corporate guidelines and processes
• Ad-hoc projects

Qualifications

• University degree or equivalent in business administration, accounting, economics or related field
• Considerable work experience in Controlling > 5 years (some international experience preferred)
• Highly analytical with strong financial and problem-solving skills
• Ability to multi-task and work in a challenging fast paced environment
• Independent worker and analytical thinker with an ability to conduct data analysis and resolve complex problems
• Attention to detail and the ability to identify data patterns
• Good interpersonal, verbal and written communication skills and team work spirit
• Must have strong and advanced MS Excel skills and well experienced with Microsoft suite of products
• Experience using Hyperion Financial Management, Cognos Financial Performance Management Software in a large corporate environment

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Then please click the apply button above. You’ll be redirected to our Careers Portal where you’ll be able to submit your application.

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

• Position: Sales & Marketing Manager (Lighting Industry) – Up to $6000 + Commission
• Location: Tagore Lane (Nearest MRT: Lentor MRT)
• Working Hours: Mondays to Fridays | 9am to 6pm
• Salary (commensurate with experience): Up to $6000 Basic + Commission + 14 – 21 Days Annual Leaves + Medical Benefits
• Duration: Permanent
• Industry: Lighting

Responsibilities:

• Collaborate with the product team to identify market trends and new product innovation ideas.
• Be well-versed in product presentation, architecture design, lighting agent support and all aspects of project work.
• Establish and maintain relationships with contractors such as designers and architects.
• Engage, train, and assist the sales team on a wide variety of lighting products, solutions, and applications.
• Work collaboratively with internal and external teams to provide pricing, product offerings, feature and benefits, application, and design support.
• Work with leadership to develop realistic sales goals and key performance indicators and budgets by markets and with key customers.
• Ensure a quick and proper response to all customer requests.
• Develop strategies for effective new product launches to achieve sales, market penetration, and profitability goals.
• Manage implementation of a wide range of lighting systems and solutions.

Requirements:

• Bachelor’s degree in engineering, architecture, design, lighting, or related studies.
• Minimum of 3 or 5 years of technical sales experience within the lighting industry sectors.
• Strategic planning and execution skills, and self-directed, ability to produce results independently.
• Already established relationships with architects and designers are an advantage.
• LED experience highly desired or strong relationships in lighting design

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

1. General and Administrative

· Uphold company’s core values and maintain a professional appearance and demeanours that reflects the company’s commitment to quality, continuous improvement and care and respect for individuals.

· Plan and coordinate with relevant team(s) to produce and prioritize jobs and, when necessary, reorganize to meet deadline changes and updates.

· Comply with all health and safety standards and workplace legislation.

· Communicate effectively with the assigned supervisor, internal teams and own team, informing and updating them regularly to guarantee that customer objectives are met and follow systems and procedures outlined in the company manuals.

2. Scope of Work

Operations Management

• Determine priorities dynamically and set planning assumptions for work-in-progress levels by products, cycle times and yields
• Manage manufacturing key metrics including loading, performance to commitments, on-time delivery and bottlenecks
• Evaluate the sustainability of manufacturing processes by preparing rough-cut capacity plans
• Improve operation planning through use data analysis.
• Analyse production efficiencies

Maximize resource utilization

• Manage material requirements planning taking into account the sales forecasts, production plans and production capacities
• Manage a balance between production requirements and manpower resources

Conform to management system requirements

• Integrate quality principles and methodologies to enhance engineering performance
• Evaluate Workplace Safety and Health management systems for compliance and improvements

Contribute to continuous improvement

• Evaluate the organization’s approach towards a lean enterprise
• Manage innovation practices in organization
• Analyse data for business insights identification
• Review manufacturing processes to reduce working capital and optimize inventory levels

Influence organizational development

• Develop on-the-job training program
• Develop workplace learning plans
• Lead change management in the organization
• Conduct interviews and make hiring decisions
• Resolve workplace grievances and disputes

Job Requirements:

• At least 6 years’ experience in production management
• Successful implementation of 5S, Kaizen, Lean Manufacturing, TQM, Lean Six Sigma advantageous
• Proficient in MS Office

Competencies:

• Technical Minded
• Hands On
• On the Ground
• Develop Staff
• Problem Solving
• Decision Making
• Communication
• Drive for Improvement
• Sense of Urgency

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

A. Overall Purpose Of The Job

The incumbent is responsible for developing and driving new businesses as well as account extension businesses of existing clients within the Assigned Segments, from lead generation through to close.

Main responsibility is to aggressively drive new and account extension businesses for the Singapore market through the development of sales strategies and tactical execution of action plans in order to meet the monthly, quarterly, and yearly allocated sales targets.

Incumbent will be part of the Singapore Sales & Marketing team and is required to ensure alignment of Sales strategies within the Singapore market. This is achieved through the direction of Managing Director Singapore & Middle East in conjunction with Sales activities, campaigns, and strategies in accordance with the International SOS Group Sales leadership team.

B. Key Responsibilities

a. Sales Targets and Strategies Execution

(i) Develop and execute activities that will enable the achievement of the assigned sales targets

· To achieve the assigned sales targets on a monthly, quarterly, and yearly basis.

· To prepare actions plans and schedules to identify specific targets and/or opportunities within the assigned sales verticals.

· To ensure the required number of sales calls/visits to prospects and existing clients are achieved.

· To work with Head of Marketing and Communications, Singapore to ensure consistent lead generation. To qualify and follow up on the leads and/or referrals resulting from field activities.

(ii) Plan strategies, jointly with Managing Director Singapore & Middle East and Head of Account Management & Partnerships, that support the achievement of assigned sales targets

· To identify business opportunities via prospect development and/or evaluating the changes within the market environment.

· To analyzedata of existing clients and determine the appropriate sales approaches to enable account extension and up-selling of additional services/solutions.

· To review and develop strategies with regards to the verticals and/or initiatives that has been assigned.

· To provide timely sales pipelines updates when required and with the ability to accurately project the estimated close won period of the identified opportunities.

b. Clients & Prospects Engagement

(i) Focus on client centricity

· To maintain and enhance client relationship by providing support, information, guidance and following up on required sales activities whenever is appropriate.

· To cultivate effective business relationships with identified economic buyers, influencers, technical buyers, and buyers to ensure buy-in of solutions.

· To ensure prompt response to clients and prospects queries, ensuring the correct expertise, knowledge and personnel are involved in the response.

(ii) Ability to develop opportunities

· To participate in relevant sales and/or marketing events as deemed required by Managing Director Singapore & Middle East.

· To identify and attend trade meetings, industry conventions and networking events hosted by business associations so as to network and obtain sales leads.

c. Sales Administration & Support

(i) Strong focus on administration

· To provide support to Client Services team to ensure client related documentation, invoicing and entries within relevant systems are being managed accordingly.

· To support Finance team to ensure working capital targets for the assigned clients are being well managed according to the assigned Finance targets.

· To ensure the accurate and timely updating of sales related details, information and sales calls/visits made within the existing systems (e.g. SalesForce.com).

· To adhere to the required sales processes, procedures, and protocols.

(ii) Collaborate with relevant teams

· To work with Commercial Services team to develop competitive pricing that will enable the winning of the opportunities that has been targeted.

· To work with other relevant teams whilst pursing opportunities with existing clients and/or prospects (e.g. Medical and Security team, Operations team, Assistance Centre team etc.).

· To liaise and work with Singapore team members as well as relevant Group and other countries functions on all sales related activities.

(iii) Pursue opportunities to improve

· Maintains professional and technical knowledge by attending internal and/or external education workshops, trainings, briefing sessions and/or external events as arranged by the Managing Director Singapore & Middle East.

· Display keen interest in participating in the scheduled Sales & Marketing meetings.

C. Job Profile

Required Skills, Knowledge and Competencies

· Strong consultative selling and/or value selling business knowledge, preferably within the Corporate, Government and/or Education verticals.

· Result oriented, displaying high passion, drive and motivation so as to achieve the assigned sales targets and Key Performance Indicators (KPIs). Ability to identify what to do when performance deviates from plan and execute corrective measures.

· Strong analytical, problem and decision making capabilities. Able to analyze the information in a given situation and recommend the best course of action.

· A self-starter who is able to work with minimum direction whilst possessing both the desire and ability to develop constructive ideas to react to the ever changing business environment.

· Exceptional written and verbal communication skills. Able to communicate and deliver client presentation with ease and flair.

· Persuasive, articulate and able to work with and influence people of different nationalities, personalities and across all levels.

· Display good cross functional skills, with the ability to collaborate and communicate effectively within a demanding and culturally diverse matrix organisation.

· Stress tolerance, able to do the job/task with minimal anxiety level.

· Hardworking, persistent and a dependable team player.

Required Work Experience

· At least 5 years in a sales representative role.

· Proven track record in business development and account management activities, selling complex B2B solutions to multinational companies in a fast moving and global 24/7 environment.

Required Qualifications

· Bachelor’s Degree, Business and Marketing majors preferred.

Travel / Rotation Requirements

· Singapore based, with occasional travels within Asia, depending on business requirements.

Responsibilities

• Support Production system of LifeAsia and Integral Group

• Program enhancements/developments related to Life Asia and/or group 400 system

• Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself

• Liaise with Web Application Team on Front-end applications on inter-related projects

• Perform system analysis, design and system unit/integration testing

• Prepare/update Technical Specifications and end user system job instructions documents

• Liaise with external parties pertaining to system collaboration and system testing

• Observe, maintain and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set

• Ensure quality deliverables, documentation and reporting for work assigned and performed

• Sound experience in Life Insurance industry

• At least 5 years hands-on coding experience in SMART 400 on AS400

• Knowledge of both Life-400 and Group-400 will be an added advantage

Responsibility:

• Build overall Release plan
• Coordinate releases with various stakeholder teams (e.g infra, security etc) for the release dates
• Approve Release plan
• Change access board (“CAB”) approval
• Go / No decision facilitation
• Coordinate deployment into production with AMS release management
• Coordinate with relevant teams to ensure release changes are merged into other in flight code branches
• Configuration and version management of the releases
• Coordinate handover of release to AMS and release closure

Required Exp:

• 10+ Years including 5+ years in Telecom BSS domain
• Release Management– especially with CPQ, OM, Catalog, CRM, Marketing Management, Channels - Lead to Order, Order to Activate etc.

Required Skills:

• Delivery/Release management experience,
• Knowledge of CD/CI
• Experience in working with DevOps and Agile methodologies
• Team management skills
• Good understanding of application infrastructure, system architecture, and operating system

Roles & Responsibilities

• Responsible on the overall planning, deployment and scheduling, coordination and supervision of department.
• Ensure overall operation, housekeeping and adequate resources to enhance efficient function of the department
• Ensure prompt service with enthusiastic working attitude.
• Exercise authority in planning, deployment and scheduling, coordinating and supervision of the department.
• Develop risk management contingency plan in the operation of the department
• Implementing display guideline and planogram
• Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

Job overview

Panasonic Cold Chain Asia is one of the leading company in Commercial Refrigerators and Foods Service Equipments. We are hiring Customer Support Executive to handle and support our Sales activities with our current distributors within our Sales territory.

Job responsibility

1. Able to handle and maintain close relationship with current distributors.

2. Prepare distributors' monthly sales forecast.

3. Liaise with factory on Product, Shipments, & Price etc.

4. Liaise with distributors on their orders, shipping date etc.

5. To monitor distributors' sales target.

6. PSI

7. AR collection

Requirements

Knowledge of Excel, Words & PowerPoint.

Dealing with Japan & China factory. Proficiency in English & Chinese is a must.

Only Singaporean

Qualification

GCE 'O' Level and above

Salary range

S$2,800 to S$3,200

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

About the Role

As part of the Global Program team the Ops SME compliments the group by specifically being responsible for providing warehouse operational expertise for the contract logistics business, across the globe. Engages, communicates, advocates good warehouse operations and process practices to the wider team.

• Empowered to provide operational solution decisions for the to-be process based on team input and own experience within the team workshops
• Operational input to process design, automation, business architects and IT team members
• Management of assigned operational document reviews to time
• Lead optimization of co-designed operational processes
• Support overall operational and business solution activity including processes, layout, material flow, storage/inventory management, planning and reporting activities
• Support document creation of specific solution in conjunction with global, regional and site owners
• Contribute to and/or facilitate requirements workshops as needed
• Define and own the global template solution operationally in line with industry BKM (Best Known Methods)
• Identify and manage risk to program objectives from operational perspective
• Communicate and drive ops process work packages with country implementation teams, ensuring aligned outputs

Qualifications

• Operational management experience across FMCG operations both forward and reverse including various technologies and system
• Ops Subject Matter Expert
• Develop and build virtual teams
• Able to articulate operational principles to the team
• Knowledge of a wide variety of operation types
• An understanding of different routes to market e.g., Retail, e-commerce etc.
• Effective communication and presentation
• Work well under pressure, and able to handle internal and customer demands effectively
• Analytical and logical approach
• Good and positive attitude
• Team player
• Flexible to travel for business trips
• Computer savvy with good working knowledge of business tools

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Then please click the apply button above. You’ll be redirected to our Careers Portal where you’ll be able to submit your application.

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

A) Overall Purpose Of The Job

The position of Contracts Manager (International Hub) will provide advice, support and direction to the ANZ, H3S Middle East, Northern Europe and Singapore sales organisations in two key areas:

1) Commercial Contract Management, and

2) Strategic Pricing Support.

You will be required to champion best practice ensuring procedures are of a high standard, as well as developing and maintaining positive relationships with internal and external contacts. Dedication to performance against KPI’s is critical for success in this role.

B) Key Responsibilities

Responsible for providing advice and support in relation to commercial contracts (for example professional services agreements, data processing agreements, and non-disclosure agreements).

Whilst primary focus will be on contract management, the candidate will be expected to support pricing on a day to day basis. Candidate should expect this pricing support to make up 15% of day to day role.

The key responsibilities will include, but not limited to:

End to end Contract Management

• Coordinate with multiple stakeholders to ensure mitigation of risk whilst maximizing opportunities, in compliance with internal escalation guidelines;

• Negotiate with clients on a range of commercial contracts, including services agreements, NDA’s and Data Processing Agreements;

• Take ownership of complex non-standard agreements or client agreements;

• Contractual support for tender responses, working closely with the Bid Management Team to deliver competitive and compliant bids;

• Management of regional templates, localise and translate standard contract templates where applicable, and maintain these templates;

• Triage and prioritise requests for contracts, including supporting other team members on contractual matters;

• Providing advice and support on a broad range of contractual matters including data privacy;

• Actively participate in identifying best practices and supporting process improvement initiatives

• Ensure the use of Contract Lifecycle Management (CLM) tool (DocuSign CLM), including acting as local escalation point for CLM sales support;

• Provide training to the sales community and ongoing contract guidance relating to terms and conditions;

• Act within the regional regulatory environment, understand and comply with local legislation and group policy;

• Understand product business rules and ensure deviations are managed in accordance with the escalation guidelines.

Pricing

• Provide support and advice in the acquisition of new business and renewals by reviewing product mix opportunities, pricing and gross margin assumptions, utilization rates and client specific requirements and then, in partnership with various functions, deliver standard or develop non-standard offers to meet client’s needs, whilst conforming to group guidelines;

• Support the sales community in acquiring approved pricing as per product matrix, including the capture of deviation;

• Support complex pricing models for tender responses.

Other Duties

• Work with and support Manager as and when required.

C) Job Profile

Required Skills and Knowledge

· Capable of drafting contract terms and conditions in English

· Attention to detail, reviewing contracts for conformity to policies and identifying and assessing risks.

· High degree of independence, initiative and decisiveness;

· Great business judgement and commercially focused;

· Ability to prioritize in a fast-moving environment;

· Exceptional interpersonal and relationship-building skills;

· Flexible and able to succeed in a rapidly changing, fast-paced, deadline-driven environment with multiple priorities;

· Previous experience using Contract Lifecycle Management tools is desirable;

· SalesForce.com is an advantage but not a requirement.

Required Competencies

· Relating & Networking. Establishes good relationships with internal customers and staff; Builds wide and effective networks inside and outside the organisation; Relates well to people at all levels; Manages conflict;

· Communication. Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarises or asks questions, when needed, to clarify information;

· Delivering results & meeting customer expectations. Focuses on internal customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves project goals;

· Adapting & responding to change. Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deals with ambiguity, making positive use of the opportunities it presents.

Required Work Experience

· Solid experience independently drafting and negotiating a variety of commercial contracts;

· Experience with data privacy;

· Pricing, sales, or finance experience is preferred but not a requirement (openness to learn is critical);

· Demonstrable commercial experience working directly with sales teams and business managers.

Required Qualifications

· Educated to a degree level, such as BA/LLB or equivalent.

Required Languages

· Fluent verbal and written English

Travel / Rotation Requirements

· Limited regional travel as required by the business (twice a year)

• Assist and attend to customers’ enquiries/ complaints with patience and professional manner through phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Liaise with outsource suppliers for necessary logistics/ catering items.
• Provide support and assistance to team members.
• Allocate job tasks to team members fairly when necessary.
• Assist on the review of catering sales process, standard operation procedures and practices.
• Perform any other duties to be assigned from time to time by superiors.

A World of Opportunities Awaits

Company Name: Dusit Thani Laguna Singapore

Job Title: Duty Manager

JOB RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
• Knowledgeable in Front Office Operations and Opera PMS.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others. Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.

Job Description:

· Possess extensive experience in Life Insurance, Healthcare, Banking & Financial Services.

· Work closely with Product Managers, Technical Architects, and developers to understand complex products in the Wealth management and securities domains.

· Act as the Single Point of Contact for TCOE for all test-related matters.

· Manage a team of 10 testers, assigning tasks, providing guidance, and conducting performance reviews.

· Work extensively in Agile methodologies, utilizing tools such as Jira, Jama, and HP ALM.

· Hands-on experience with Selenium for automation testing.

· Develop relevant frameworks in Automation, including BDD with Cucumber, TestNG, and Page Object Model.

· Extensive experience in testing mobile applications (IOS, Android) and web applications.

Qualifications:

· Bachelor’s degree in Computer Science/Engineering or related field.

· Proven 9+ years of experience in software testing with a focus on automation.

· Strong expertise in wealth management, securities, and financial services.

· Manage resource allocation and testing budget to meet testing deadlines.

· Work on Automation frameworks using Selenium for web applications, maintaining the test suite and adding test scripts for Mobile and Web applications in each sprint using BDD cucumber framework.

Responsibilities

• Project Leadership & Management: Oversee end-to-end project lifecycle, from planning to execution, ensuring timely delivery and adherence to quality standards.
• Process Re-engineering: Conduct comprehensive business analysis to identify opportunities for operational enhancements and process optimization, lead process re-engineering efforts, and implement changes to streamline workflows.
• System Improvements: Collaborate with cross-functional teams to assess, recommend, and implement system upgrades or replacements to optimize banking operations.
• Stakeholder Management: Manage stakeholder expectations and effectively communicate project goals, progress, and outcomes to key stakeholders, fostering strong relationships with internal and external partners.
• Risk Management: Proactively identify and mitigate project risks, ensuring successful project delivery within scope, budget and schedule.
• Team Collaboration: Work closely with cross-functional teams to gather requirements, fostering a collaborative environment, providing leadership to achieve project objectives while ensuring alignment with business goals and regulatory standards.

Requirements

• Proven experience as a Project Manager and/or Business Analyst in the banking industry.
• Strong understanding of banking operations, regulatory requirements, and industry best practices.
• Demonstrated success in process re-engineering and implementing system improvements.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Experience in managing projects involving offshoring or shared service centers is highly desirable.
• Project management certification (PMP, PRINCE2) and business analysis certification (CBAP, PMI-PBA) are a plus.
• Ability to work independently and drive initiatives with minimal supervision.
• Preferred experience in loan or trade products within banking sector.
• Proficiency in Microsoft Excel Power Query for data analysis.
• Experience with Microsoft PowerBI for reporting and visualization.

Responsibilities

· Support Production system of Life Asia and Integral Group

· Program enhancements/developments related to Life Asia and/or group 400 system.

· Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself.

· Liaise with Web Application Team on Front-end applications on inter-related projects.

· Perform system analysis, design, and system unit/integration testing.

· Prepare/update Technical Specifications and end user system job instructions documents.

· Liaise with external parties pertaining to system collaboration and system testing.

· Observe, maintain, and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set.

· Ensure quality deliverables, documentation and reporting for work assigned and performed.

· Sound experience in Life Insurance industry.

. At least 5 years hands-on coding experience in SMART 400 on AS400.

. Knowledge of both Life-400 and Group-400 will be an added advantage.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This regional role is responsible for Logistics Operations and Engineering projects within global customer management team. This role will support Regions and Countries for key Account Apple as applicable. This will include but not limited to Operations turnaround solutions, metrics/productivity controlling, process mapping, Lay-out designs, resource determinations/validations and other industrial engineering based activities. You will work closely with key stakeholders both internal and external to attain the project results and objective within the agreed timeframe.

• Responsible for managing assigned Re-engineering solution projects for Schenker’s existing and potential Customers / Operations within the country
• Mentor key operations and Industrial Engineering resources into development of continuous improvement/engineering activities for the generation of business improvement, productivity, service and/or profit maximization
• Institute standards in regards to the measurement and improvement of engineering tools within the key account and the region
• Engage with internal and external stakeholders to understand the requirements, communicate data requirements and methodology
• Responsible for project deliverables and presentation of results and recommendations to stakeholders
• Work on strategic imperatives to drive innovation & automation in key operations
• Engage in new business/ expansion opportunities
• Provide leadership & guidance to country Industrial Engineering resources assigned to the key account

Continuous operations improvement and re-engineering

• Analyze and document processes, workflows, position responsibilities and system flows in conjunction with physical supply chain, identify tactical recommendations
• Identify innovative opportunities that generate efficiencies, design new processes and direct pilot tests. Assess impact of designed processes, impact to warehouse design, technologies needed, impact to customer etc.
• Analyze contractual commitments, specifications, performance and other data to plan and develop logistics activities by using knowledge of industrial engineering, ergonomics, business practices & requirement

Infrastructure Design, Capacity and Productivity

• Review the current lay-out and perform warehouse re-design as needed taking into consideration of net impact
• Review appropriate storage types and methodologies
• Use variety of tools like AutoCAD, 3D modeling designs in CLASS, predict and/or improve logistics operations, warehouse lay-out and processes
• Conduct Time studies and work measurement analysis to determine the current productivity and cycle times
• Review the usage of appropriate MHE in relation to product specification, operations requirement and Lay-out
• Identify potential improvement opportunities and setting the productivity standards for the operations for ramp-up/ramp down scenario

Analysis and Support

• Conduct Financial impact (cost benefit) analysis for proposed initiatives, quantify savings projection and together with intangible benefits
• Assess the impact of changes and project against commercial offers to assess areas of further substantiation or profit improvement
• Support Operational Excellence/FLEX/Lean corporate initiatives and programs
• Offer support and advice to the Innovations team in the development of standardized solutions/tools to support general Logistics/Industrial Engineering programs
• Apply, implement and train staff on the use and interpretation of such tools/methodologies

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Then please click the apply button above. You’ll be redirected to our Careers Portal where you’ll be able to submit your application.

Job Description

- Business development from hypothesis testing to actual business

- Build software service of battery analysis technology and analyze data collaborating with Japanese and Chinese technical teams

- Search and realize of business partnerships with local and Japanese companies

- Establish Business plan and manage projects

- Budget and allocate resources and expenses

- Research on macro and micro trends in mobility and EV market

- Coordination with external stakeholders such as national government, conglomerates, car OEMs, etc.

- Application for government subsidies and realization of demonstrations

- Enhance core technology, create requirements definition and deliver software service

- Local human resource recruitment, training and management

Job Requirement

- Candidate must possess at least Bachelor's Degree/ Post Graduate. MBA holder is preferred.

- Possesses knowledge of EV battery analysis technology

- Over 5 years of experience of new business development

- Experience in business planning, project management of 10 or more people, and management accounting

- Proficient in Japanese in order to liaise with related party, required to have at least JLPT N1 level as the role required to communicate with Japan HQ and translation of Japanese documents to English, and vice versa (Business level)

- Able to take initiative and work under minimal supervision in a fast-paces environment

- Possess good corporate network and relationship

- Team player

- Familiar with Japanese Firm operations

- Have experience in dealing with Japanese customer

· Position: Account Manager

· Location: Jalan Bukit Merah

· Working hours: Monday to Friday (9am - 6pm)

· Salary (commensurate with experience): Up to $4,800 + ATTRACTIVE Commission + Allowances + Performance Bonus

· Duration: Permanent

· Industry: IT Solutions

Main Responsibilities:

· Prospect, identify and establish new customers

· Plan and execute sales strategies to achieve the sales quota.

· Work with cross-functional teams involving Pre-Sales, Marketing, and Consultants to develop integrated IT solutions for both existing and new clients

· Effectively manage and drive the sales cycle from prospection through to successful closure

· Engage and develop a strong network with decision-makers/key influencers within the customer community and vendor community

· Develop long term and trustworthy and collaborative relationships across all levels within the customers’ environment

· Ability to build rapport and collaborate with others within the company and externally

· Any other tasks assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

· Diploma/Degree in IT/Engineer or Business Administration

· Preferably 1 to 2 years experience in IT sales

· Can work in a fast-paced environment

Email to: [email protected]for more information.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

The Business Development Manager is responsible to identify potential suppliers to secure cost-effective sources of indian groceries products. He establishes and maintains good relationships with suppliers to negotiate for the best terms. The Business Development Manager monitors supplier performance in terms of on-time delivery, quality and cost. He establishes key performance measurements to evaluate the purchasing process. He drafts and reviews purchase contracts to ensure relevance to market trends. He should possess good skills at the following also prepares monthly status reports for management review.

~ Analyse, monitor and forecast inventory levels.

~ Award contracts in accordance with purchasing best practices.

~ Coordinate local and overseas delivery.

~ Generate monthly purchasing report for management.

~ Initiate and lead cost saving initiatives.

~ Liaise with local and overseas suppliers.

~ Maintain and update the approved supplier list.

~ Monitor and keep optimal inventory levels.

~ Review aging inventory on a monthly basis.

~ Source, evaluate and qualify suppliers.

• Position : Sales Manager (Logistics & Freight Forwarding)
• Location : Jalan Kilang
• Working hours : 5 days (office hours), alternate saturday when required
• Salary (commensurate with experience): Up to $6500 Basic + Transport + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics - MNC

Main Responsibilities:

• Responsible for securing new customers, maintaining and developing new revenue streams from existing accounts.
• New Business Development (Hunter) 60 % and Current Account Sales Management (40%).
• Delivering volume and revenue targets for the Freight Forwarder sales channels while remaining focused on relationship building with customers for fostering profitable sales.
• To execute the cross-trade business of other countries related to Singapore business.
• To support the network/agent business in response to shipment arrangement and information as and when required.
• Responsible to provide customers with best possible solution
• Achieving and monitoring customers KPIs & initiatives to ensure we deliver quality, reliability, scalability, and productivity to meet customer satisfaction
• Issuance of quotations, prepare RFQ, tender Bid, reviewing rates, etc.
• To prepare SOP, Operation T&C and get approval from relevant stakeholders before submitting to customer.
• Have good relationships with carriers and co-loaders
• Meet and exceed set Sales Targets in terms of generating revenue and contributing gross profit for the company.
• Maintain records of customer details / sales visits / sales progress.
• Ability to identify potential customers and register opportunities to provide supply chain solutions leading to revenue for the company.
• Follow up on customer communications in a timely and professional manner.
• Work closely with Customer Service and Operations on the execution of customer & quotation.
• To prepare Weekly Sales Progress Report to Management (updates on pipelines, target, budgetingachievement)
• Reporting to Managing Director and Sales Manager on current market information regularly

Requirements:

• Diploma/ Degree in Business, Sales, Marketing or in a discipline related to Logistics & Supply Chain Management.
• 2- 3 years Sales experience in 3rd Party Logistics & distribution and / or Freight forwarding / or warehousing.
• Experience with a good sense of hunting in developing new sales opportunities or having the experience in Key Account Management.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

• Position: Supply Chain Manager (Warehouse Management)
• Location: Tuas Crescent - Company transport provided (Pick up point at Jurong East and Marsiling MRT)
• Working hours: 5 days, Mon to Fri (8.30am- 5.15pm)
• Salary (commensurate on experience): Up to $7000+ Bonus
• Duration: Permanent
• Industry: Wholesale of diesel-powered generators

Main Responsibilities:

• Source and identify suppliers for direct/indirect materials/services to expand supplier base and for new project/production needs.
• Obtain quotes from newly source suppliers to achieve competitive costing and continuous cost reduction.
• Lead in conducting periodic price negotiation with suppliers to ensure competency in cost for materials/services.
• Be part of team to conduct supplier qualification audit as well as parts qualification to ensure suppliers can meet company needs.
• Qualify suppliers once suppliers are selected in order to add suppliers into the Approved Vendor List.
• Conduct supplier performance review on a regular basis to manage supplier qualify and updates on suppliers capabilities.
• Maintain standard operating procedures applicable to the Procurement department to ensure work flow process are consistence.
• Work with other department and suppliers to develop appropriate supply chain model to ensure assurance of supplies with minimal inventory holdings.
• Develop and negotiate favourable supply agreement with suppliers.
• Supervise & train junior staff in leading the team in accomplishing all above duties
• Develop Purchasing strategy for different categories of supplies to ensure on time order fulfilment with minimum inventory for direct purchases.
• Ensure all indirect purchases needs of company is being fulfilled based on user’s needs.
• Review Purchasing strategy periodically with Management to propose change when market trend changes.
• Provide periodic alert and updates to customer (internal/external) to ensure any issues/delays are promptly highlighted and necessary actions are taken.
• Work with principals/suppliers to ensure goods are delivered on time to fulfill customers/company’s needs.
• Manage warehouse team to ensure timely receiving/issuance of raw materials & achieve order fulfilment requirements specific to all customer shipments.
• Ensure overall inventory integrity of all goods in warehouse.

Requirement

• Diploma /Degree in Mechanical Engineering
• Minimum 4-5 years of relevant experience
• At least 4-5 years working experience and exposure in both mechanical and electrical customized parts and components sourcing.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

• Position: Finance Manager (SGX/Consolidation- SAP/ERP)
• Location: Tuas Crescent - Company transport provided (Pick up point at Jurong East and Marsiling MRT)
• Working hours: 5 days, Monday to Friday (8.30am- 5.15pm)
• Salary (commensurate on experience): Up to $7500+ Bonus
• Duration: Permanent
• Industry: Wholesale of diesel-powered generators

Main Responsibilities:

• Co-ordinate and liaise with respective subsidiaries regarding group conso matters.
• Ensure subsidiaries’ conso package submit for conso on timely basis.
• Prepare month-end, quarter-end, year-end closing and consolidation financial statements of the Group in accordance with IFRS and Group requirements.
• Prepare statement of group cash flow, necessary supporting schedules and announcement on quarter-end and year-end closing for SGX announcement.
• Ensure closing of group consolidation are on timely basis and information furnished are accurate and in concise manner.
• Board file preparation on quarterly basis.
• Assist in preparation of annual report, annual general meeting (AGM) and extraordinary general meeting (EGM).
• Assist in preparation of Sustainability Report and simplifying monthly conso package.
• Prepare consolidation of group annual budget and forecast.
• Assist in co-ordinate and liaise with external auditors for all group matters and issues.
• To ensure compliance with relevant statutory requirement and standards (Financial Reporting Standards and Tax Act).
• Assist in development and implementation of standard operating procedures.
• Manage a local subsidiary and its affiliates, encompassing the subsequent areas:
• Review payment vouchers and staff claim.
• Review financial reports and ensure compliance with overall group’s reporting and prescribed standards.
• Monitor and analyse monthly operating results against budgeted financial reports.
• Monthly preparation of board pack materials and conduct of the monthly board meetings.
• Review GST reports for monthly or quarterly filing to IRAS.
• Oversee yearly stock take exercise.
• Review year-end closing and audit schedules and daily cash flow.
• Coordinate and liaise on the yearly financial budget and forecast.
• Perform a detailed GPM analysis on a project basis.
• Any ad-hoc matters as assigned.

Requirement

• Need travelling to oversea subsididiaries
• Degree in Accountancy or ACCA or its equivalent.
• Conversant in Singapore Financial Reporting Standards and or International Financial Reporting Standards and group consolidation.
• Knowledge of SAP ERP System will be an added advantage.
• Minimum 5 to 8 years of related working experience.
• Experience in Group Consolidation under Listed Company is preferred.
• Familiar in analysis of group results and SGX reporting.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684