Total 5,929 customer experience manager job vacancies in Singapore

About the Strategic Communications Unit (SCU)

The Strategic Communications Unit (SCU) is responsible for creating, implementing and delivering timely, clear, concise, and effective messaging and communication strategies to enhance the corporate profile of SNEF and promulgate SNEF’s key messages across all media platforms.

The SCU produces and disseminates information, messages and publications to relevant stakeholder groups through internal and external communication and works to raise the profile of SNEF internally and externally through the development of communication and media strategies that promote the mission of SNEF. The SCU will reside as a dedicated unit under the Policy Division helmed by the Head (Strategic Communications).

Job Description:

• Online comms specialist
• Plan, create and publish persuasive digital communication content for SNEF websites and social media accounts that strikes a chord with the intended audience, and unique to the typical interactions of each online platform to grow an audience, build brand awareness
• Oversee site metrics for SNEF’s online platforms, interact with online visitors, and be responsible for creative design for SNEF’s online platforms
• Set up and optimise SNEF’s online and social media pages within each platform to increase the visibility of SNEF’s social media content
• Use analytical tools to monitor and prepare report on the impact of online communications activities, reports on developments, trends and attitudes on issues of concern to SNEF
• Support the coordination and implementation of SNEF’s crisis comms strategy
• Suggest recommendations to adjust the social media marketing strategy for optimal results and stay up to date on best practices and emerging trends in social media

Job Requirements for Executive/Senior Executive/Assistant Manager (Comms) – Online Comms

• Bachelor’s degree in Media Communications, Public Relations, or a related field (essential)
• Excellent written, presentation and verbal communication skills (candidate will need to go through written and oral presentation)
• Able to work independently with minimal direction or supervision
• Must be comfortable managing multiple projects simultaneously in a fast-paced environment
• Proficient in MS office tools such as PowerPoint, Word, and Excel
• Works well under pressure and meets tight deadlines
• Strategic and creative mindset
• Meticulous attention to detail
• Skills in copywriting, editing and video communications are a plus
• Good experience/ knowledge in CMS, Goggle Analytics and basic HTML knowledge is an added advantage
• Experience in web design and content production
• Proven social media and networking expertise

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

About the Strategic Communications Unit (SCU)

The Strategic Communications Unit (SCU) is responsible for creating, implementing and delivering timely, clear, concise, and effective messaging and communication strategies to enhance the corporate profile of SNEF and promulgate SNEF’s key messages across all media platforms.

The SCU produces and disseminates information, messages and publications to relevant stakeholder groups through internal and external communication and works to raise the profile of SNEF internally and externally through the development of communication and media strategies that promote the mission of SNEF. The SCU will reside as a dedicated unit under the Policy Division helmed by the Head (Strategic Communications).

Job Description:

• Publication content specialist
• Draft, design, edit and distributes targeted communication material specific to audience and trending topics for SNEF periodicals, monthly e-newsletters, publications, e-flyers, etc that promotes the effective communication of SNEF’s messages and programmes to enhance the understanding of SNEF’s work and mission
• Plan and develop editorial calendars and syndication schedules for SNEF events, websites and social media accounts
• Plan and implement the publishing strategy and workflow
• Collaborate with different teams in SNEF and internal stakeholders to enhance the visibility of SNEF’s services

Job Requirements for Executive/Senior Executive/Assistant Manager (Comms) - Publications

• Bachelor’s degree in Media Communications, Public Relations, or a related field (essential)
• Experience in content creation
• Excellent written, presentation and verbal communication skills (candidate will need to go undergo written and oral presentation)
• Able to work independently with minimal direction or supervision
• Must be comfortable managing multiple projects simultaneously in a fast-paced environment
• Proficient in MS office tools such as PowerPoint, Word, and Excel and desktop publishing tools
• Works well under pressure and meets tight deadlines
• Strategic and creative mindset
• Meticulous attention to detail

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

Project & Change Request Management

• Lead end to end management of change requests, ensure timely delivery and alignment with business objectives.
• Prioritize and balance the portfolio of 100 CRs based on business impact, resource, and budget constraints.
• Assume the Project Manager and/or Lead for specific projects assignment
• Proactively identify and resolve issues, bottlenecks and conflicts that may arise during the boat size port folio management process, employing critical thinking and sound judgment
• Coordinate activities across multiple teams. Both internal and external to ensure smooth execution of initiatives and adhere to project timeline

Stakeholder Communication & Presentation

• Develop ad present project pitches and updates effectively to senior management and stakeholders.
• Clearly communicate project objectives, progress, risk and mitigation plans, adapting messing to technical and business audiences.

Risk Identification & Issue Resolution

• Proactively assess, identify and manage risks, analyze issues and implement action plans to mitigation impacts on portfolio delivery as well as keep a track of project delivery and proactively address potential issues and arrive at a mitigation/escalation at right time
• Maintain a solution-oriented approach, demonstrating strong problem solving ability under complex matrix stakeholders and various constraints.

Process Improvement

• Continuously analyse existing process, identify area for improvement, seek opportunities to streamline process, improve efficiency and enhance ways of working across the project life cycle.
• Ascertain and implement best practices with stakeholders across the organization, and continuously to initiate the better way of working to improve project racking, reporting and quality control measures. Implement solutions to enhance efficiency and productivities within portfolio management domain

Budgetary & Resource Managment

• Annual plan of 100% budget utilization linked to prioritized business value and regulatory requirements.
• Timely and high-quality reporting/management involve timely budget billing, and fund drawdown.
• Updated centralize track of overall boatsize delivery covering in Jira/confluence flow including backlog, status, resource, financial, risk, and dependency profiles.
• Control and track project budgets and utilization, at all times and ensure it stays within the regional & quarterly allocations. Initiate and propose budget reallocation within delivery and support team to ensure fully utilization by end of the year.
• Ability to track aging, performance of CR boat size, close the project issues on time
• Work closely with Technical Delivery team to manage squad resource, balancing loads and optimizing team productivity to meet the delivery goals, accommodating ad-hoc requirements, and not miss the regulatory requirements,
• Maintain accurate and up to date key documentations, including status report. Project plan. Budget drawdown/allocations and other relevant artefacts

Team Leadership and Collaboration

• Act as a liaison between business and delivery team, promoting open communication and effective coordination
• Mentor and guide Retail business partner involving digital governance and connect to relevant product owners, business lead digital to fostering a positive and productive project environment.

Frameworks, process assurance, risk management

• Work with various stakeholders (Business/Product Owner, Program / Project Managers., Technical Delivery Managers, SDM team) review and propose refinements to the Ways of Working and associated SDM deliverables, in particular optimizing Agile vs Waterfall frameworks
• Track and manage Risk Appetite statement performance, MRAs, and Audits

Requirements:

• Project Management Certification, Lean /Six Sigma (e.g. PMP, Prince2, Agile or equivaent) is preferred
• Experienced of having direct responsibility for project with budget size of $10 to $20 million.
• 8+ years of experience in retail banking , and exposure to banking, product, operations, and process.
• Excellent client-facing. Executive level communication skills with excellent written and verbal communication and presentation skills with the ability to convey complex information clearly and concisely to both technical and non-technical stakeholders
• Experience in full end-to-end project management in a lead role and/ or Background in Business analysis or experience in an agile Agile/Scrum environment and framework, e.g. sprint planning, sprint review, backlog grooming, etc.
• Proficient in excel and project management tools (e..g JIRA. Confluence, Excel advance skills). Technical domain expertise is an advantage, but at minimum is tech-savvy.
• Understanding of technology and operational processes across functions in the bank.
• Leadership qualities, including the ability to motivate and inspire cross -functional team to achieve project objectives.
• Ability to managing multiple priorities simultaneously and perform well under pressure and tight timeline
• Exceptional organizational and coordination abilities. with a keen eye for detail and a track record of delivering projects on time and within budget

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Salary: $5,800 - $6,500

Working hours: Monday to Friday or Tuesday to Saturday

Working Hours: 9:00am to 6:30pm, 9:30am to 7pm, 10:30am to 8pm

Office location: Woodlands Industrial Park E5, Singapore 757500

Job Description

• Acted as the primary liaison between the laboratory and clients for routine daily sample analysis.
• Organized and participated in workflow management and execution.
• Prioritization of urgent and regulatory testing.
• Recruitment of suitably qualified staff.
• Preparing advance rosters, including supervisory and signatory staff.
• Coordinating staff to meet KPIs related to turnaround times (TATs) and customer needs.
• Ensuring qualified and trained staff are available to meet TAT.
• Keep management informed of operational or productivity issues as they arise.
• Provide management with information for annual budgeting and monthly reporting, including resource usage and productivity metrics.
• Review and update laboratory procedures as needed.
• Validate and release test reports to customers.
• Train staff on test procedures, equipment operations, and laboratory protocols.
• Troubleshoot technical issues related to testing methods or equipment.
• Write and execute method or equipment validation protocols.
• Initiate or revise procedures and forms, and conduct method validations.
• Attend regular team meetings and demonstrate leadership to motivate the team.
• Ensure clarity of roles and efficient deployment of staff resources.
• Foster a culture of continuous quality improvement and actively promote staff development.
• Participate in new projects and assist in implementing business improvements.
• Ensure compliance with systems in collaboration with the Quality & Compliance Department.
• Respond promptly to customer inquiries and complaints, keeping them informed of any delays.
• Complete all internal and external audits and corrective actions as required.
• Engage in workplace safety practices to promote a safe environment.
• Oversee and participate in equipment maintenance while troubleshooting any issues that arise.
• Manage risks associated with microbiological and biomolecular analyses of wastewater samples and water matrices.
• Oversee laboratory financial planning and execution.
• Lead strategic goal planning and laboratory operation management.
• Drive capability development and perform validation of results and report issuance.
• Review and write SOPs, plan method studies, and execute proficiency testing (PT).
• Lead by example while advocating for EHS, integrity, compliance, and ethics.
• Evaluate staff performance and manage manpower and resources.
• Escalate laboratory issues and serve as a liaison between the lab and management.
• Research and spearhead operational improvement initiatives.
• Execute additional tasks as directed by the business.

Qualifications

• Educational Background in Bio/Life Sciences & Microbiology, or Bio-Tech / Bio-Molecular Education, or equivalent with 12 years related laboratry experience (Masters & PhD preferred).
• Experienced with method-related tasks, including development, verification, validation, and enhancement.
• Experience in both Micro-Biology as well as PCR and Bio-Molecular Work will be a huge advantage.
• Possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.
• Minimum 6 years as a laboratory manager, including proven technical knowledge and laboratory experience.
• Experienced in audit & CAPA management skills.

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Our client is a leading web3 firm that offers a cutting-edge, user-friendly solution that combines industry-leading security features with a powerful, intuitive interface in today's fast-paced digital economy, managing your cryptocurrency assets with security and ease. Their platform and wallet empower you to store, send, and receive a wide range of digital assets effortlessly. Built with advanced encryption protocols to protect your assets, giving you peace of mind in a constantly evolving market. They are presently expanding their business and looking for an experienced product manager to define the PayFi product roadmap

Responsibilities:

• Develop and implement feature plans for the payment product, ensuring continuous iteration and improvement.
• Gain a deep understanding of user requirements, formulate product strategies to address pain points, and enhance user experience.
• Collaborate closely with technical, design, and marketing teams to ensure timely product development that meets quality standards.
• Oversee the product lifecycle from concept to launch, ensuring projects are completed within budget and on schedule.
• Monitor industry trends and competitors, providing recommendations to maintain the product's competitive edge.

Job Requirements:

• Minimum 3 years in product management, with a focus on payment products ( remittances and payment solutions preferred). Experience in the Web3 sector is a plus.
• Possesses keen market awareness and the ability to swiftly respond to industry changes with appropriate strategies.
• Excellent communication and collaboration abilities to effectively coordinate and drive project implementation.

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 16C8291) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Charlie Kim @ [email protected] (EA Registration number: Reg No: R23112483)

Job ID: 739253

Responsibilities:

• Responsible to oversee and manage the full spectrum of finance, accounting, tax and planning activities
• Be a business partner to subsidiary business leaders, finance and accounting members.
• Examine, develop and implement strategic Finance and Accounting initiatives
• Manage finance projects such as acquisition, spin out, redeployment, merger, joint venture.
• Spear controllership in operational activities and risks in relation to finance and accounting, treasury and order management for smooth operation
• Review, evaluate financial statements, reports, and processes to ensure accuracy and compliance with corporate policy and statutory compliance.
• Lead and review forecasting and budgetary planning and reporting.
• Manage year end audit process, impairment assessment and attend to audit queries
• Develop and implement optimized tax strategies, provide insight on tax implication and tax risk area in supporting business initiatives.
• Manage accurate and timely taxes filing (corporate tax, GST, withholding tax, transfer pricing documentation, etc), and ensuring tax compliance.
• Oversee treasury activities such as cash funds, foreign exchange, debt and capital management, consider optimized options and funding sources for cost-effectiveness.
• Provide guidance and leadership in developing or enhancing accounting policies and internal controls, drive operational excellence and efficiency.
• People management and development. Build finance capabilities and skills to increase efficiency and the value add of the finance functions across Asia region.
• Provide coaching, support and develop skills to the members in the Company and other group companies in the region.

Requirements:

• Bachelor’s degree in finance and accounting or related field in Finance.
• Professional qualification (ACCA/CA/CPA) is desirable
• More than 10 years’ experience in finance and accounting, as well as tax, treasury area
• Exposure in APAC with MNCs experience
• Strong people management skill
• Willing to travel across Asia Regions

To apply, kindly click apply or email updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

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EA Personnel name: Chong Gui Feng
EA Personnel Registration Number: R1768033
EA License no.: 07C5771

• Global Company
• Regional Exposure

About Our Client

Our client is a leading provider of e-learning services to a broad range of markets including financial markets, life science, and public sector and health. They are currently looking for a Sales Manager to sell to regional markets.

Job Description

• End to end sales: prospecting, qualifying, and closing sales opportunities for all learning solutions of e-learning, classroom and edtech products.
• Delivering compelling sales presentations and demonstrations, highlighting the benefits and features of the solutions
• Developing existing client base
• Prospecting and identifying new sales opportunities in targeted vertical markets across the region.
• Evaluating competition, analysing the market, and thinking laterally to target opportunities for growth in APAC whilst staying informed about industry trends, competitors and market conditions.
• Participate in networking events, and travel to meeting clients

The Successful Applicant

• About 5 years' experience in Business Development role in e-learning, classroom, training solutions (B2B)
• A track record of meeting and exceeding sales targets
• Good hunting abilities
• Able to handle end-to-end sales cycle efficiently & effectively
• Exposure selling to the financial markets or the sustainable finance sector is a plus
• Good communication to sell and present to senior stakeholders across the region

What's on Offer

Our client offers a competitive remuneration and a flexible working arrangement!

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-102024-6554268

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N

• Leading MNC in Engineering Industry
• Regional Travel Opportunities

About Our Client

My client is a global technology provider specialising in advanced integrated circuit (IC) components for consumer electronics, automotive, and IoT. Globally known for its expertise in this space, my client offers innovative solutions in acoustics, optics, and electromagnetic drives, with an expanding focus on the semiconductor market.

Job Description

• Sales Strategy & Pipeline Management: Develop and execute a sales strategy, maintaining a pipeline of prospective customers to achieve revenue growth for semiconductor equipment and test socket products.
• Customer Relationship & Technical Support: Build long-term relationships with key customers, providing technical expertise and consultative support for optimal product usage.
• Market Insights & Competitor Analysis: Stay updated on market trends, analyse competitors, and communicate customer needs to influence product development and maintain a competitive edge.
• Cross-Functional Collaboration: Work closely with internal teams (Engineering, R&D, Product Management, and Marketing) to align offerings with market demands, support product promotion, and ensure smooth delivery and post-sales service.

The Successful Applicant

• About 3 years of B2B experience in Business Development & Sales in the Electronics industry - with a target market in the Semiconductor sector
• Experienced as an Individual Contributor with strong hunting responsibilities
• Comfortable with frequent regional travelling (about 50%)

What's on Offer

This is an opportunity for you to engage in business development activities with a key focus on Electronics products in the Semiconductor industry. You will be collaborating across internal R&D Engineering teams to oversee end-to-end process cycle to engage your customers most efficiently.

Contact

Trina Soh (Lic No: R22107139/ EA no: 18C9065)

Quote job ref

JN-112024-6588114

Phone number

+65 6416 9812

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Benefits:

• Basic Salary up to $5,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Operation Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for conducting morning briefings, delegates duties to Team Leaders, and provides budget updates to the Finance Department. They oversee the preparation of monthly schedules, consolidate feedback from teams, families, and clients, and ensure quality control of standards, rituals, and customs. They improve operational systems and processes, review SOPs for efficiency, plan and review compensation actions, and enforce policies. They manage the welfare and health of operations staff, handle HR matters such as leave approval and overtime, oversee recruitment and interviews, and perform other ad-hoc duties as assigned by the Managing Director.

Qualifications:

• Strong Leadership skill
• Self- driven, resourceful
• Excellent communications and interpersonal skills
• Able to work in a face paced environment
• Strong team player, patient and able to provide guidance to large team of staff

Frontend(FE) Central Product Integration Engineering (CPIE) HPM (High Performance Memory) Process Integration Senior Manager/Manager

As FE CPIE (Central Product Integration Engineering) HBM (High Bandwidth Memory) Integration Senior Manager at Micron Technology, Inc.,

You will be responsible for providing leadership to the global Micron network to drive HBM product cummulative yield, quality improvement, new product introduction (NPI), with the primary focus on the FE (FrontEnd) and advance packaging unique challenges on HBM products.

This team will play a crucial role in ensuring seamless collaboration for FE team with Advance Packaging Process teams, focusing on improving assembly yield and product quality. This position involves developing and disseminating Best-Known-Methods (BKMs) to our facilities in Japan, Taiwan, and the US, driving product maturity within a defined schedule while maintaining the highest standards of quality.

Responsibilities and Tasks

STRATEGIC LEADERSHIP

• Work with FAB to aim for best-in-class (BIC) Yield ramping.
• Work with key business partners to develop strategic Process Integration tools, systems, methodologies, capabilities and roadmaps. Ensure such support and roadmaps meet business expectations to enable achievement of strategic objectives and Micron’s business plan.
• Create an environment with your group that encourages innovation and technical leadership.

TACTICAL LEADERSHIP

• Conduct ongoing metrics reviews of critical group deliverables to business. Ensure work reviews are conducted on all programs, projects and critical activities to ensure achievement of committed performance. Establish structure for subordinate manager to conduct such reviews within their teams. Ensure such reviews are aligned and effective.
• Provide direct leadership on most critical group deliverables and called out performance items to ensure barriers are removed and correct resources are applied. Ensure timely and transparent communication with business partners if performance issues will risk business objectives.
• Provide periodical one-on-one sessions to review progress to the Work Plan and adjust training and performance goals.

PERFORMANCE MANAGEMENT

• Ensure clear direction, performance goals, job profiles and job expectations are established for all Team Members.
• Partner with Team Members on establishing ambitious but achievable goals. Maintain a balance between task-related goals versus results-driven goals.
• Drive accountability through clear communication, informal feedback, effective project management, and appropriate usage of metrics.

COMMUNICATION

• Provide regular and structured communications to your team, including progress toward strategic objectives, Operations goals, priority projects, and company status. Ensure Team Members are well-engaged and motivated to achieve group and company objectives. Ensure subordinate managers communicate consistently and in alignment with your regular communications.
• Ensure structured communications with Team Members provide proper motivation and optimism toward achieving Process Integration Engineering vision and mission.
• Develop external relationships to achieve new ideas and procedures to keep pace with industry standards and methods.

TRAINING AND CAREER DEVELOPMENT

• Ensure the group’s training roadmap is maintained. Focus on developing leading-edge skills and preventing isolated abilities that risk business continuity.
• Ensure leaders set specific training plans, performance goals and development activities for their Team Members.
• Develop potential successors within your group and coach/mentor to develop skills.

Requirements :

At least 2 years experience as Process Integration (PI)/ Yield Enhancement(YE)/ Process & Equipment(PEE) Managers in Wafer Fabrication Field

Experience on High Band Width Memory (HBM product or advanced packaging will be a plus to this job position.

Travel Required: Yes. Willing to travel as needed to support department goals

Travel Frequency: 20-50%.

Contract duration: 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3500 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder
• Possess 1 - 2 years in a call centre environment, preferably in the financial industry
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Customer Service Assistant | Up to $2.8k | Invoice | PO | DO | Bencoolen

• Location: Bencoolen
• Working hours: Mon to Fri, 8.30am to 5:00pm
• Salary range: $2500 - $2800 + $80 Handphone Allowance + Contract Completion Bonus

Requirements:

• ITE/Diploma holder with 1-2 years relevant experience
• With relevant customer service & admin experience
• This is a 1 year 6 months contract role, with opportunity to convert to permanent.

Responsibilities:

• Liaising and co-coordinating with customers on sales orders and enquiries
• Invoicing, P/O and D/O, purchasing / receiving
• Order processing
• Administration duties
• Supply chain management duties (back up)

The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant

Salary: up to $4500 + 1m completion bonus

Job Duration: 1 year contract

Working Days & Hours: Mon to Fri 8.30am - 6pm

Location: Raffles Place

Job Description:

Manning the service hotline/email enquiries and service counter (office hours) for direct clients and financial advisors’ enquiries

Key Responsibilities

•Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues

•Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution

•To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment

•Call verification to update client details, form amendments and reset password for accounts etc.

•Other ad-hoc admin and follow-up tasks assigned

•Attend to walk-in customer at our customer service centre

•Work closely with various departments and other CS team members

Job Requirements: Min Diploma/Degree in Business or similar with relevant customer service experience, preferably in financial institutions

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

[Order Number: 764112]

Responsibilities

• Received and Process Sales Order using SAP system, acknowledgement with estimate delivery date base on standard lead time
• Process Purchase Order to vendors
• Liaise with various internal & external parties to ensure timely production and shipping of goods
• Administer orders backlog, co-ordinate with Sales if there is any delivery &/or production hiccups
• Communicating with a factory in China for delivery matters
• Any other ad-hoc duties assigned

Requirements

• Candidate must have at least 7 years of experience in Customer Service function
• Knowledge in SAP is an added advantage
• Mandarin proficiency to communicate with a factory in China

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771

Customer Service Assistant

Salary: $2500 - $2800 + $80 Handphone Allowance + Contract Completion Bonus

Working Days: Mon to Fri, 8.30am to 5:00pm

Working Location: Bencoolen

Responsibilities:

• Liaising and co-coordinating with customers on sales orders and enquiries
• Invoicing, P/O and D/O, purchasing / receiving
• Order processing
• Administration duties
• Supply chain management duties (back up)

Requirements:

• ITE/Diploma holder with 1-2 years relevant experience
• With relevant customer service & admin experience
• 1 year contract role, with opportunity to convert to permanent.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Salary:
$13/h

Working hours:
Mon to Fri, office hours

Commitment:

26 Dec2024 to 28 Jan 2025

Job Scope:
- Answer calls via government hotline
- Reply emails

Requirement:

- Can commit for 1 month with no holiday

- Do not mind call center environment

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

- Permanent

- Up to $3000 + AWS + VB

- Mon - Fri: 9am - 6pm

- Bukit Merah

Job Responsibilities:

• Process customer’s orders/enquiries timely and accurately
• Provide pricing and delivery information
• Liaison with multiple parties including customers, carriers, hauliers, overseas agents etc… for freight
  handling & or other matters
• Shipping documentation (import/ export/ BL/ documentation)
• Handling of Cargo documentation such as LCL & FCL
• Ensure compliance with customer’s Standard Operating Procedure
• Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system
• Ensure all event data are updated correctly in system
• Communicate discrepancies/issues to team supervisor/manager when necessary
• Any other ad-hoc work instructions/administration duties from Supervisor/Manager

Period:

• Permanent

Location:

• Bukit Merah

Working Hours:

• Mon to Fri, 9am – 6pm

Salary:

• Up to $3000 + AWS + VB

Requirements:

• Min. Diploma in Logistics, Business or related discipline
• Able to work under pressure in a fast changing and demanding environment
• Self-discipline, initiative, responsible and independent;
• A good team player with good interpersonal and communication skills
• Meticulous to details
• Proficient in MS Office (Word, Excel)
• Able to work Overtime/Weekend duties/Month end closing

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1879978)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House, #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB

• Autonomy to make key decisions
• Global role

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT Service Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your responsibility includes:

• Handling end to end service management for EUC and infrastructure to support the business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
• Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure,, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Managing external vendors, ensuring external SLA has been met
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred.

Whats on offer

This is an excellent opportunity to join a leading end user environment for a global role.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB (EA: 94C3609/ R1219669)

Benefits:

• Basic Salary up to $5,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Operation Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for conducting morning briefings, delegates duties to Team Leaders, and provides budget updates to the Finance Department. They oversee the preparation of monthly schedules, consolidate feedback from teams, families, and clients, and ensure quality control of standards, rituals, and customs. They improve operational systems and processes, review SOPs for efficiency, plan and review compensation actions, and enforce policies. They manage the welfare and health of operations staff, handle HR matters such as leave approval and overtime, oversee recruitment and interviews, and perform other ad-hoc duties as assigned by the Managing Director.

Qualifications:

• Strong Leadership skill
• Self- driven, resourceful
• Excellent communications and interpersonal skills
• Able to work in a face paced environment
• Strong team player, patient and able to provide guidance to large team of staff

• Well Established Company
• Basic $6000 - $6500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm

Job Responsibilities:

• Assist the Group Finance Director in developing, implementing and monitoring the compliance of internal control policies and procedures
• Review consolidated financial statements, management reports and budget variance analysis of the Group
• Ensure all financial, accounting and analytical reports are prepared according to the management policies and accounting standards
• Coordinate, participate and deliver insights into the financial reports in the management meeting and board meeting
• Manage relationship with external auditors for financial audits
• Complete and submit all GST returns and ensure compliance
• Review CIT returns to be submitted by Tax Agent
• Lead the preparation of annual budgets, analysis and presentation to Management
• Oversee the costing function for the manufacturing activities in Singapore
• Supervision of local & overseas Accounts staff with full spectrum of accounting responsibilities
• Perform any other tasks as the need arises

Job Requirements:

• Possess minimum Bachelor’s degree in Accounting, Finance or related field with 3 to 5 years of working experience, including experience in manufacturing costing, and supervisory experience
• Prior working experience with Microsoft Business Central is beneficial
• Current CA/CMA/CPA membership or equivalent would be an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Location: Woodlands
• Basic + Commission + Transport allowances
• Working days: Monday - Friday (7.30am -5pm / 8am-5.30pm / 8.30am-6pm)

Job Responsibilities

Account Management

• Accountable for the Key Account sales performance in line with agreed and annual sales budget and performance.
• Accountable for developing and maintaining effective working relationship with account at HQ Level.
• Liaise with Key Account’s buyers for updates, promotional activation, and periodic reviews.
• Plan, execute, evaluate promotion with objective of optimising cost, sales, and volume effectiveness.
• Manage the promotion spend within the budgeted funds.
• Prepare, plan, monitor and manage promotion calendar activities and trade expenses in line with business, brand strategy.
• Coordinate with internal stakeholders (Production, Logistics, Purchasing team etc) to resolve supply chain, customer service and marketing issues etc related to retailer’s activities.

Sales Operation Management

• Manage and guide the Sales Executive in managing the Sales Team operational effectiveness.
• Ensure that Sales Executive provide updates on promotions activation and display guides in the stores with sales team through monthly internal Sales meeting together.
• Conduct monthly meeting with sales team to provide updates on forward promotional activities and related matters.
• Product/Promotion Submission.
• Responsible for product promotion proposal submission, negotiation, and execution.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Brief Summary:

• Basic $5500 - $8500 + $1100 Transport Allowance
• Mon to Fri: 9.00am - 6.00pm
• Location: Changi North
• Permanent Role + VB + 15AL

Job Responsibilities:

• Create and execute sales strategies aligned with company capabilities and trade lanes to achieve sales targets.
• Build a strong pipeline to identify and win new customer opportunities, ensuring effective execution of win plans.
• Establish and maintain a network of customer contacts to build trust and strong relationships.
• Develop strategies to create value-adding partnerships with customers and convert opportunities into actionable plans.
• Monitor market trends, supply and demand, and competition to optimize sales volume, product mix, and pricing.
• Coordinate with departments to meet customer requirements and develop SOPs for each secured customer.
• Maintain updated sales activities in Salesforce for accurate monthly reporting to management.
• Develop and use marketing collateral effectively, collaborating with marketing and administration teams.

Job Requirements:

• 5 - 8 years relevant working experience in Logistics or Freight Forwarding industry.
• Min. Degree in Marketing, Sales or equivalent.
• Proven experience in business development and strategic account Management.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Company’s profile
Julian Grey's client specialises in electrical engineering services, offering high-quality installation, design, and supply solutions.

Responsibilities:

• Lead and manage the project team, conduct regular project status update meetings with the team.
• Oversee project execution, ensuring compliance with safety, quality, design, procurement, construction, budget, schedule, and PQP standards.
• Assign qualified team members to projects and manage all stakeholders for smooth execution.
• Approve purchase requisitions and invoices promptly, and control project costs to maintain profit margins.
• Achieve project objectives, such as on-time delivery and staying within budget, escalating challenges to the management as needed.

Requirements:

• Minimum 5 years of experience in a managerial role within the construction industry
• Experience with LTA/MRT projects is a plus

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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Global Commercial Banking serves businesses of all shapes and sizes, from micro start-ups to small and medium-sized enterprises in a spectrum of industries. We provide key services from trade, financing, and cash management to help businesses buy, sell operate daily. We offer expertise and beyond banking solutions for successful expansion locally and internationally.

Running a business is never easy. That’s where we come in, fulfilling everything beyond banking needs. Fuelled by your empathy for businesses, you’ll stand at the forefront of partnering small and medium-sized companies, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #OpportunityStartsHere on making real impact in developing these vital building blocks of our country’s economy, bringing bold business ambitions of young start-ups to life, being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow.

What you’ll do

We are an acquisition team specialising in the offshore market. Our team works closely with internal and external partners to acquire new-to-bank corporate entities that are foreign owned (offshore). The team drives revenue and captures customer wallet share by identifying opportunities to cross-sell other services and products offered by the Bank.

1. Acquire new-to-bank customers to develop new business accounts via channel building and engagement.
2. Conduct proper Customer Due Diligence (CDD) and Know-Your-Customer (KYC) prior to onboarding
3. Ensure compliance of mandatory banking policies and procedures
4. Introducing the Bank’s suite of Banking products and services.
5. Identify cross-selling and up-selling opportunities beyond account opening for cross referral to capture additional revenue
6. Proactively engage existing portfolio of channel partners to increase customer referrals
7. Develop and build new referral channels via proactive outbound engagement

About You

1. Degree in any discipline
2. Possess strong communication and interpersonal skills
3. Self-motivated and driven with a focus on customer service
4. Ability to engage and build rapport with external stakeholders
5. Organized and meticulous
6. Able to manage mandarin speaking clients and China counterparts

At OCBC, we do not just merely provide a working space. We create a culture that allows you to flourish. Across the Bank, our leaders encourage fresh ideas, reward continuous learning and most importantly, we care for not just you but also your family. We recognise the passion, creativity, intellect, potential and uniqueness that each individual brings. #OpportunityStartsHere

Key Responsibilities

• Build and maintain relationships with B2B corporate clients, architects, and contractors
• Understand client needs to provide tailored workspace solutions, prepare tenders/quotations
• Achieve sales targets through presentations, site visits, and proposals
• Identify new business opportunities and stay updated on market trends
• Collaborate with design, delivery, and marketing teams for seamless project execution

Requirements

• Pro-active in follow up on quotation and network with contacts / referrals
• Sales orientated, meticulous, details and comfortable with calculations
• Strong network with architects, contractors, construction and developers
• Passion for workplace design and improving office environments
• Goal-oriented, self-motivated, and proactive in a competitive market
• Attractive salary package and incentives
• Opportunity to travel for overseas exhibitions

Interested candidates, do submit your resume in MSWord to [email protected]