Total 80,092 Full-time customer experience manager job vacancies in Singapore

This second-line role reports to the Chief Risk Officer / Head of Operational Risk.
Job Description

• Support the CRO / Head of Operational Risk to develop, implement and maintain the framework (policies and procedures, templates) for Operational Risk Management (ORM) with underlying sub-risk types and monitor the adequacy of the framework. Examples of ORM sub-risk types include business resiliency, technology, third-party and outsourcing environmental, and new product.
• Act as subject matter expert and advice on the implementation of the ORM framework including risk assessments, due diligence assessments and policy dispensations.
• Initiate and oversee risk and control activities such as business process mapping, risk and control self-assessment ("RSA") and Business Continuity Management ("BCM")
• Conduct risk assessments of technologies or processes where required, e.g. Business Impact Analysis ("BIA"), third-party and outsourcing due diligence, new product etc.
• Facilitate the risk acceptance process that evaluates risk and compensating controls, identifies risk owners set conditions on risk acceptance and obtains approval.
• Monitor new regulatory requirements and conduct gap analysis against new regulations/ guidelines and the ORM framework to ensure compliance.
• Assign and communicate the responsibilities and authorities of relevant roles.
• Develop and provide training for employees to promote ris awareness and ensure relevant employees are trained on OR policies and sub-risk types.
• Define and propose risk management metrics (e.g. key risk indicator/ key control indicator) to monitor the risk and control environment; and periodically report to the risk
• support senior management in risk oversight and governance.
• Monitor that employees/ personnel and service providers implement controls that achieve the ORM's objectives and is sustainable, including the appropriateness and efficient processes for identifying, managing, and controlling ORM risks.
• Monitor and provide oversight on issues and remediations.
• Identify and report high risk, emerging risk trends and key issues to risk committees.
• Design, implement and maintain risk management tools.
• Support internal and external audit/ assessment engagements.

Requirements

• Bachelor's degree in related domains.
• 10+ years of experience in Ops Risk Management or audit and compliance in operational areas preferably within the financial industry.
• Familiar with operational risk regulatory and legislative requirements (e.g., Guidelines on Risk Management Practices, Business Continuity Management Guidelines and Outsourcing, Banking Secrecy Act, Personal Data Protection Act) and industry standards (e.g., ITIL, SANS, NIST, ISO 27001/2)
• Advantageous to have professional certifications such as Risk Management Certifications, CISSP/CISA/CISM/CRISC/CDPSE

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Our client is a global logistics company specializing in the transportation of liquids, gases, and bulk goods. Due to business needs, they are now recruiting a Senior Operations Executive/ Assistant Manager (Claim) to be part of their Operations team for ongoing transformation projects. They are located in the Central Area - easily accessible.

Roles and Responsibilities:

• Identify and handle potential claims from customers and partners
• Work closely with the insurance team to manage and process claim files
• Respond to customer and third-party claim notifications
• Lead and guide in managing incidents related to claims across different business units
• Verify liability based on standard operating procedures and agreements
• Collaborate with teams to minimize losses and propose cost recovery solutions
• Manage claim-related documents like LOIs, liability letters, and invoices
• Follow up on ongoing claim cases with different teams and partners
• Provide regular updates on open claims to the insurance team and management
• Support the Operations Manager in meeting KPI targets and improving efficiency
• Any other duties as assigned

Requirements:

• Minimum Diploma in related field
• At least 2 years of experience handling ISO Tanks

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a MNC company in semiconductor industry. Due to business needs, they are now recruiting a Sales Manager to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Engaging in customer acquisition and business negotiations within the Semiconductor sector
• Establishing a novel key account platform to enhance sales initiatives
• Showcasing the company's product offerings to potential clients
• Formulating proposals and engaging in contract discussions with business associates for general agreements
• Collaborating with the technical support team to address technical inquiries and devise solutions for clients
• Analyzing and evaluating potential customers, markets, and competing firms
• Creating comprehensive sales plans and strategies
• Orchestrating specialized marketing activities, including participation in fairs or trade shows, among others
• Overseeing and supporting projects tailored to meet customer requirements
• Coordinating customer orders

Requirements:

• Diploma or Degree in related field
• At least 2 - 3 years of relevant working experience
• Possess own transport
• Experience with wafer test or final test related product

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

IT Project Manager | Salesforce | Agile

• Working Hours: Mon-Fri
• Working Location: Central
• Remuneration package: Up to $8,500 + AWS

Join our innovative team as an IT Project Manager, where you will play a crucial role in driving digital transformation initiatives, particularly with expertise in Salesforce implementation. We are looking for a dynamic individual with a passion for leading projects and a deep understanding of Agile methodologies.

Job Responsibilities:

Strategic Planning and Coordination:

• Develop detailed business cases for projects, outlining objectives, benefits, and risks.
• Ensure projects align with business needs, delivering on cost, duration, and quality parameters.
• Collaborate with cross-functional teams to facilitate effective project execution, with a focus on Salesforce integration.

Procurement:

• Oversee the procurement of digital systems, ensuring timely acquisition and implementation, particularly with Salesforce solutions.
• Collaborate with vendors and internal stakeholders to optimize the procurement process for Salesforce-related projects.

Project Management Methodologies:

• Assess and apply project management methodologies, with a strong emphasis on Agile practices, tailored for Salesforce implementation.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, with a focus on Salesforce project management.

Risk Management:

• Identify potential project risks and assess their impact on organizational goals, particularly in the context of Salesforce implementation.
• Formulate and implement mitigating measures to address identified risks specific to Salesforce projects.

Stakeholder Engagement:

• Actively engage and motivate key partners, fostering collaboration for successful Salesforce project outcomes.
• Communicate project progress, challenges, and achievements to stakeholders at various levels, emphasizing the impact on Salesforce initiatives.

Budget and Scope Management:

• Contribute to budget management, risk assessment, and project scope definition, particularly in Salesforce projects.
• Monitor project financials and timelines, making adjustments as necessary for Salesforce implementation.

Job Requirements:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related field.
• At least 3 years of relevant working experience as a Project Manager, with a proven track record in Salesforce implementation.
• Strong presentation skills, both written and verbal, to positively influence key partners in Salesforce projects.

If you are excited about this opportunity and have experience in driving Salesforce projects, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43799" in your email subject for faster processing.

All job applications will be processed with strict confidence, and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/Tourism Services or equivalent

Key Responsibilities:

1. Client Communication:

a. Act as the primary point of contact for clients and designers, providing expertise and supervision to ensure project objectives are met.

b. Facilitate regular communication and collaboration between all stakeholders throughout the project lifecycle.

2. Project Planning

a. Overall in-charge of assigned projects.

b. Collaborate with the project management team, design team, procurement team to develop detailed project plans, schedules, and budgets.

c. Coordinate and manage project activities, ensuring adherence to timelines and budget constraints.

d. Identify potential risks and develop mitigation strategies to minimize project disruptions.

e. Regularly update project stakeholders on progress and milestones.

3. Supplier and Contractor Coordination:

a. Verify and confirm quotations from suppliers and contractors, with particular focus on indent items.

b. Collaborate with procurement teams to ensure timely delivery of materials and services.

4. Change Management and Crisis Mitigation:

a. Assist in managing changes in project scope, identifying potential crises, and developing contingency plans to minimize disruptions.

b. Proactively address issues and challenges that may arise during project execution.

5. Compliance and Safety:

a. Assist in ensuring that all project plans and documents are submitted for approval to landlords and local authorities prior to the commencement of work.

b. Maintain a thorough understanding of relevant building codes and regulations.

c. Conduct site marking and inspections prior to the start of work, ensuring adherence to design and safety standards.

d. Oversee site activities to ensure project milestones are achieved.

6. Site Management

a. Foster a collaborative and motivated working environment to maximize productivity and quality.

b. Ensure communication with vendors, subcontractors for a project delivery

c. Implement quality control processes to ensure the highest standards of workmanship are maintained throughout the project.

7. Documentation:

a. Maintain comprehensive project documentation, including contracts, change orders, meeting minutes, and project correspondence, ensuring accuracy and accessibility for all stakeholders.

b. Generate regular reports on project status, including progress, issues, and solutions, to keep all parties informed and facilitate decision-making.

c. Monitor project budgets and financial performance, taking proactive measures to control costs and maximize profitability.

Requirements:

1. Diploma / Bachelor's degree in construction management, engineering, or a related field (preferred).

2. Proven experience as a Project Manager in the commercial fitout industry.

3. Strong knowledge of construction processes, materials, and regulations.

4. Excellent leadership and communication skills.

5. Proficiency in project management software and Microsoft Office Suite.

6. Problem-solving and crisis management abilities.

7. Commitment to quality, safety, and client satisfaction.

8. Able to work with building management, landlord, inhouse designers, client designers as well as internal procurement team.

Our client is global leader in international education services. Due to business needs, they are now recruiting a Regional FP&A and Business Partnering to be part of their Finance team for ongoing transformation projects. They are located in the Central Area - easily accessible.

Roles and Responsibilities:

• Lead the business planning and analysis process to track results, performances and highlight business opportunities across all key markets.
• Collaborate with internal teams in FP&A area and ommercial finance planning activities

Requirements:

• Minimum Degree in Accounting / Finance
• At least 5 years experience in relevant field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

Job Highlights

• Brand New Orchard Headquarter Office with an Open Concept Culture
• Attractive Cash Benefits for Flight tickets, Accommodations, Medical etc
• Vibrant and awesome cultured team of Individuals with supportive team structure

Job Description

Looking for a corporate sales job that allows you to achieve your desired income and at the same time in a well cultured environment? This job is meant for you! On top of basic pay, we offer an uncapped commission scheme as well. Sky should always be the limit. Hooha!

OOm has long established itself as one of the leading digital marketing agencies in the industry. We are aggressively expanding our team. We are looking for the right players to join our team in our expansion journey. If you have the desire to achieve a serious career progression and income growth, this role is rightly suitable for you.

As a Pioneer Digital Marketing Agency in Singapore with 17 years of experience, we have won numerous awards and accreditations to establish ourselves as the leader in the Digital Marketing industry. As a long established agency, rest assured that everything is already in place such as SOP, infrastructure, product knowledge training, salesmanship sharing etc. Grow with us!

As a Business Manager, your role is to acquire new clients for the agency via prospecting and also quality leads provided by the company itself.

Rewards you deserve:

• Generous basic salary with UNCAPPED monthly commission
• Attractive cash Incentives for the different product solutions we offer
• Working with a POSITIVE & VIBRANT team, best sales culture around
• Career progression opportunities
• Innovative company with ever expanding solutions, grow with us

What you'll be doing:

• Selling of our services which includes SEO, SEM, Paid Social (Facebook, Instagram, Linkedin, WeChat), Content Creation, Website Development and Government Grant Solutions! (via Cold Calls & other means)
• Establish New Clients, Cross-sell & Upsell to existing clients.

Our Ideal Candidate:

• Tenacious and hungry for success
• Money Driven
• Goal & Target Driven
• A willing-to-learn attitude
• Strong and Positive Mentality
• Sales and negotiation skills
• Rest assured that Full Training & Guidance provided by the company to ensure SUCCESS!

Qualifications & Skills:

• Candidates without experience are welcome as training is provided
• Candidates with related experience in this field is a bonus
• Creative and problem solving skills
• Excellent written and verbal communication skills
• Meticulous and possess great organisational skills

Need more reasons to join us?

• Competitive referral incentives
• Annual income increment
• Yearly performance bonus
• Structured and swift career progression
• Sponsorship opportunities for professional development
• Flexible Cash benefits which includes Medical, Flight ticket and etc
• Annual leaves, Birthday leaves, and others
• Birthday cakes and celebrations
• In-house department-wide training
• Team building activities across departments

Working Hours: Monday - Friday (9am - 6pm)

Position Summary

Following is the job description of a portfolio manager specializing in trading of equity derivatives and equity index derivatives. The ideal candidate will have a proven track record in formulating sophisticated trading strategies, utilizing options and derivatives, demonstrating a strong risk management approach and high level of performance track record.

Job Description

• Execute trades in Equity Index & Equity Derivatives in US Markets.
• Formulate and implement trading strategies, including Straddle, Strangle & Vertical Spreads.
• Utilize a deep understanding of Index Derivatives to create Strangles or Modified Strangles.
• Execute buy and sell transactions of far and near expiry Index Options.
• Apply both Technical and Fundamental analysis in developing and executing trading strategies.
• Stay abreast of market trends, economic indicators, and news affecting trading assets.
• Apply technical analysis tools to enhance trading decisions.
• Leverage knowledge of Bloomberg, and other trading tools.
• Stay informed about advancements in trading technology to enhance trading efficiency.
• Manage a Profit and Loss account, taking ownership of trading performance.

Qualifications

• A bachelor’s degree in engineering or mathematics/ economics or related filed.
• Having Master’s degree in added advantage.
• A minimum of 7-8 years of experience in trading.
• Proven experience in proprietary trading with a focus on equity index.
• Expertise in trading strategies such as Straddle, Calendar Spread & Vertical Spreads.
• In-depth knowledge of Index Derivatives, Strangles, Modified Strangles.
• Strong risk management skills and employing hedging strategies.
• Familiarity with Bloomberg, and other trading tools.
• Previous experience with Proprietary desk, Long short, Arbitrage Hedge Fund, or market making is highly desirable.
• Excellent analytical, communication, and interpersonal skills

Job Responsibilities:

1. Pleases customers by providing a pleasant dining experience.

2. Prepare meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen.

3. Executes cold food production in accordance with standards of plating guide specifications.

4. Adheres to proper food handling, sanitation, and safety procedures.

Requirements:

1. Minimum two (2) years of cooking experienced include food preparation

2. Current food handler certification

Responsibilities:

• Supervise, lead, and manage payroll personnel
• Stay abreast of and comprehend new payroll-related legislation
• Manage the entire spectrum of payroll functions for a workforce, encompassing monthly payroll processing, overtime calculations, bonus distributions, bank transfers, CPF submissions, IR21 and IR8A submissions, etc., and rectify any payroll discrepancies
• Ensure payroll tasks are executed accurately and promptly
• Generate monthly payroll journals, reports, salary reconciliations, and other periodic payroll reports
• Guarantee compliance of payroll disbursements with local statutory regulations and company policies
• Timely submission of IR8A, IR21 tax clearances, government claims, NS make-up claims, etc.
• Create payroll data and templates for annual budgeting and forecasting
• Participate in evaluating, testing, and rolling out HRIS upgrades, integrations, and process enhancements
• Manage workload allocation for the payroll team to meet deadlines
• Review and adhere to company policies and procedures
• Monitor the accurate processing of employee appointments, transfers, promotions, and terminations
• Assist in coordinating annual increment and bonus exercises
• Collaborate with HR to validate payroll data
• Offer guidance and assistance to employees on payroll-related inquiries
• Review and update payroll policies and procedures as needed
• Supervise the preparation of payroll-related documentation
• Arrange and maintain current employee data systems
• Ensure compliance with statutory requirements for maintaining payroll information and records, and support internal and external audits
• Assist with auditor inquiries, forms, government surveys, etc., pertaining to payroll matters
• Conduct performance evaluations of payroll staff to foster team development.

Requirements:

• Candidates should possess a Diploma or Degree with 5 years of experience in payroll.
• Strong interpersonal communication skills, adaptable to engaging with individuals at all organizational levels.
• Effective time management abilities and the capacity to delegate task.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R21103560

EA License No.: 20C0426 (Elitez & Associates)

Our client is a local Manufacturing company. Due to business needs, they are now recruiting a HR and Admin Assistant to be part of their Admin team for ongoing transformation projects. They are located in the East.

Duties of HR and Admin Assistant:

• Supporting daily HR functions
• Managing and maintaining employee data in the HR system to ensure all records are up-to-date and accurate.
• Responsible for handling end-to-end recruitment activities, including job posting, resume screening, scheduling interviews, and extending job offers.
• Provide support in orientation and any other company event
• Any ad hoc duties assigned.

Requirements:

• No experience needed, training provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume / cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No. 19C9682
• EA Reg. No. R23118456 (Law Yi Xin)

· Assists in planning, organizing and carrying out project management activities to ensure that assigned projects are executed in a smooth and effective manner to achieve and exceed the cost, quality, timelines and customer satisfaction objectives;

· Assists to ensure that safety procedures are incorporated in all project management activities and takes initiatives to promote a safety working culture;

· Understands contract documentation in conjunction with B.Q. and material specifications;

· Assists in planning for site mobilization and work sequential execution;

· Assists in preparing works schedules and master programs;

· Assists in monitoring project cost budgets and ensuring that desired profit margins are achieved through cost containment, material wastage control, etc;

· Assists in ensuring project performance through close supervision, site checks, close monitoring of site progress and swift resolution of any quality and work schedule issues;

· Assists in ensuring that shop drawings are completed and submissions to the authorities are carried out in a timely manner with Drafting Department;

· Assists in conducting daily meetings with project team members and ensuring that latest changes are communicated to all project staff;

· Attends project kick-off meetings, ongoing meetings and project closure meetings with clients, consultants and other parties;

· Assists in conducting Mass Tool Box meeting with Safety personnel;

· Assists in tracking project performance closely to ensure that projects perform according to agreed schedule, quality and costs;

· Assists in ensuring effective compliance of contractual terms and the full and final settlement of project accounts;

· Assists in updating project development performance in monthly management meetings;

· Assists in ensuring that risk management is taken into account in all project management activities;

· Liaises with suppliers and sub-contractors on contractual matters;

· Assists in responding to consultants’ and requests from others in a pro-active and timely manner;

· Assists in the supervision and motivation of project team members and in promoting teamwork;

· Assists in the deployment of resources and maintenance of duty rosters;

· Liaises with relevant stakeholders effectively to execute the projects in a seamless manner and mitigates any issues that arise;

· Assists in ensuring the execution of projects in accordance with established procedures;

· Assists in ensuring that progress and other reports are prepared in a timely manner as required;

· Assists in project documentation including email communication;

· Assists in verifying sub-contractor claims and material orders with Quantity Surveyors;

· Any other duties as may be assigned.

Job Description:As a Customer Support Specialist with an IT background at our F&B store, you will serve as the primary point of contact for addressing customer inquiries, technical issues, and providing assistance related to our digital platforms and services. Your role will involve delivering exceptional customer service experiences while leveraging your technical expertise to troubleshoot and resolve issues effectively. You will work closely with customers, internal teams, and external vendors to ensure seamless operation of our digital systems and enhance overall customer satisfaction.

Scope of Responsibilities:

1. Provide timely and professional support to customers via various channels, including phone, email, and in-person interactions, addressing inquiries related to our digital ordering platforms, website, mobile applications, and other IT systems.
2. Diagnose and troubleshoot technical issues reported by customers, utilizing your IT knowledge to identify root causes and implement solutions to restore functionality.
3. Guide customers through step-by-step instructions and provide technical assistance for using our digital platforms, placing orders, navigating menus, and resolving login or payment-related issues.
4. Escalate complex technical issues or unresolved customer concerns to appropriate internal teams or third-party vendors for further investigation and resolution.
5. Maintain accurate records of customer interactions, technical support requests, and resolutions in our CRM system or ticketing software.
6. Collaborate with cross-functional teams, including IT, operations, and marketing, to address recurring technical issues, implement system improvements, and enhance the overall customer experience.
7. Stay updated on product features, software updates, and industry trends related to digital technologies and customer support best practices.
8. Assist in the training and onboarding of new staff members or customers on the use of our digital platforms and IT systems.
9. Contribute to the development of knowledge base articles, FAQs, and self-help resources to empower customers with self-service options and minimize support inquiries.
10. Uphold company policies, service standards, and data security protocols to ensure the confidentiality, integrity, and availability of customer information and digital assets.

Job Description

This role focuses on ideating and executing integrated marketing projects to drive brand awareness and acquisition. He/ she will be part of the SEA marketing team based in Singapore and report directly to SEA Marketing Lead. Being a global team, he/she will have opportunities to collaborate with the marketing agencies and internal marketing team (Sydney, Singapore, Shen Zhen and London), as well as local Singapore team (commercial, sales, partnerships, merchant service team, account managers).

• Marketing strategy & budgeting - Collaborate and support SEA marketing lead with budget allocation to drive acquisitions and lower cost per acquisition
• Social/ Influencers (40%) – Identify and manage agencies to drive KOL-led campaigns; Ideate and execute new ambassador programs and campaigns to build KOL relationships (eg. client-based KOLs or external KOLs)
• Partnership marketing & events (40%) – Support sales and partnership team to build ecosystem partners, develop and run lead generation campaigns and events
• Content (10%) - Support SEA marketing lead and global content lead to contribute and build regional content strategy to drive 8 monthly regional content (eg. Customer case studies, client testimonies, blog content, co-partnership content, social media content across owned, earned and paid channels)
• CRM (10%) – Send out daily market updates emailers; support SEA marketing team in reviewing email journeys to optimize conversions down the funnel

Requirements

• Proven experience of at least 5 years in marketing and partnerships role, preferably in the fintech or Internet industry.
• Experience in marketing to SEA markets – including Singapore, Malaysia, Thailand, Indonesia, and/ or the Philippines
• Strong numerical & analytical skills to turn data into business insights and plans

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

JOB DESCRIPTION

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Ensuring product quality and availability.

• Preparing and presenting employee reviews.

• Working closely with the store manager to lead staff.

• Overseeing retail inventory.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

• Supporting Maintaining merchandise and a visual plan.

• Maintaining stores to standards, including stocking and cleaning.

• management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Responsibilities:

• Responsible to achive company revenue and profit objectives
• Develop sales leads to drive business growth
• Prepare quotations or proposals for clients
• Provide recommendations to improve overall sales performance abd increase market presence
• Develop and implement sales and marketing strategies to drive company sales
• Collaborate in project management, site meetings, and client communications when required.

Requirements:

• Bachelor or Diploma in Information Technology or Business Administration or equivalent
• At least 3 - 5 years of sales or business development experience in security solution/ project sales
• Prior sales experience in IT solutions or Audio-Visual Systems sales will be ideal

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

YouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses. In 2018, we launched the region’s first and leading multi-currency payment app.

With our consumer and corporate products, YouTrip and YouBiz, we empower users with the most affordable and convenient financial innovations. YouTrip is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa.

YouTrip has been recognised by industry experts, winning awards for FinTech Employer of the Year by MAS and Singapore Fintech Association (SFA), Most Innovative FinTech Company in Southeast Asia and Best SME Finance Management Platform from APAC Insider’s 2023 Singapore Business Awards. We were also recently recognised as one of the Top Startups in Singapore by LinkedIn, further cementing our position as a leading fintech company in the region.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

Job Description: Software Engineering Manager

We are looking for a skilled Engineering Manager with outstanding technical expertise and people management experience. In this role, you’ll be instrumental in developing highly scalable applications, managing at least two scrum teams. These teams are responsible for building backend services and front-end applications utilized by millions of our customers. You’ll contribute to one of our expanding range of services as we broaden our reach beyond digital fintech services.

Responsibilities:

• Mentor and manage a team of software engineers, setting goals, facilitating career development, and conducting performance evaluations.
• Oversee software project execution, ensuring on-time delivery while meeting quality standards.
• Actively participate in coding, code reviews, and contribute to the development process to maintain technical proficiency and provide practical guidance to the team.
• Set technical direction, stay updated with emerging technologies, and incorporate best practices to enhance product innovation.
• Enforce coding standards, continuously improve engineering processes, and promote test automations.
• Foster a collaborative environment and ensure clear communication within the team and with cross-functional teams.
• Regularly engage with stakeholders, providing updates and insights on team progress and project outcomes.
• Guiding and coaching an exceptional team of engineers, mentoring them in technical and non-technical aspects, and leading them to build stable, scalable, and reliable features and services.
• Helping them to shape their individual careers and growing the team to become more self-organized, more agile and more autonomous.

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Skilled in coaching and mentoring diverse teams of engineers (with at least 2 years of team management)
• Expert-level proficiency in designing and developing high-performance, concurrent applications. Experience using Golang would be an added advantage.
• Good communication skills, with the capability to oversee squad priorities, deadlines, and project outcomes.
• Strong grasp of product and business metrics, adept at setting objectives using the OKR framework.
• Demonstrates a balanced approach towards project features and engineering excellence, with a solid product-oriented mindset.
• Background in working with distributed systems, parallel processing, and handling highly complex software applications.
• Have a good appetite for taking calculated risks, demonstrating the ability to weigh options and make strategic decisions under uncertainty.
• Understanding development lifecycle and collaborating with cross-functional and remote teams.
• Curiosity, creative outside-the-box problem solving abilities and an eye for details.

To apply

If you are interested in this position, click Apply Now on LinkedIn or please send your resume to [email protected], quoting “Engineering Manager (SG)” in the subject header.

Job Description:

• Report and assist Project Manager (PM) on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals;
• Leading and mentoring a project team by setting guidelines and/or procedures, providing advice and supervision when necessary;
• Responsible for overall Project Management activities inclusive of overall planning and coordination of project from award of project, design, construction to completion within established budget, schedule and quality standards;
• Assist PM in collations of project progress reports e.g. Monthly Report, VO Management, EOT Assessment, Project Progress Updates, etc;
• Monitor project development schedule and manage the day-to-day operations of a program, project or function, including developing short and long-range goals, objectives and budgets, coordinating activities with other Contractors;
• Conduct technical reviews to ensure compliance with Contractual requirements and target completion date is met;
• Liaise with Client’s Representatives, Consultants and/or Contractors engaged on the project and attend regular meetings so as to ensure the progress is on schedule;
• Supervise and monitoring the site labor force and monitor the work of Subcontractors including resolve any unexpected construction difficulties and other problems that may arise;
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time and identify high risks safety hazard activities before construction and approval of Method Statements;
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree in Civil Engineering recognized by Professional Engineer Board or Building & Construction Authority;
• 5 years’ experience in sewer and pipejacking or related experiences;
• Strong analytical and critical thinking skills;
• Good negotiation, communication and stakeholder management skills;
• Resourceful, independent and able to work in a fast-paced environment.

Operations Manager

We are a new start-up Tuition Center is looking for Operations Manager. We are located at Parkway Centre, next to Parkway Parade Mall.

• Working Location: 1 Marine Parade Central #06-07 Parkway Center Singapore 449408
• Working day and time: 5 days per week
• Working Time: 9am-6pm
• Salary: $6000-$10000 (full time) + Allowance

Main duties and responsibilities:

(1) Oversee operational activities at every level of an organization.

(2) Recruit, select, train, assign, schedule, coach, counsel, and discipline employees

(3) Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

(4) Plan and review compensation actions; enforcing policies and procedures

(5) Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends

(6) Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

(7) Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping

(8) Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

(9) Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

(10) Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

(11) Accomplish operations and organization mission by completing related results as needed

(12) Meet or exceed operations labor budget expectations

(13) Manage staff levels, wages, hours, contract labor to revenues

(14) Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

(15) Run a safe, injury/accident free workplace

(16) Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies

(17) Manage relationships with key operations vendors

(18) Track vendor pricing, rebates, and service levels

(19) Review and approve all operational invoices and ensure they are submitted for payment

(20) Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring

(21) Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

(22) Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

(23) Communicate all operating policies and/or issues at department meetings

(24) Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses

(25) Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations

Requirement:

• Must have at least 5 years experience in education industry with proven record

• Exposure to Various Technology Stack
• Career Progression Opportunities

About Our Client

Our client is a leading firm looking to hire a Cybersecurity GRC Manager.

Job Description

As the Cybersecurity GRC Manager, your responsibilities include:

• Being the subject matter expert of security regulations and providing gudiance to company on requirements/recommendations
• Facilitating and carrying out risk assessments and evaluations for IT/IS, delivering recommendations based on identified risks.
• Communicate directly with Compliance for regulatory reporting and participation in internal and external audits.
• Overseeing external security due diligence examinations and a third-party security risk management initiatives
• Supervising and monitoring comprehensive security initiative, projects, and KPIs in alignment with the established security roadmap and framework.

The Successful Applicant

As a successful candidate, you will have the following:

• Bachelor's Degree in Computer Science or a relevant field
• At least 5 years of experience in IT Risk, Compliance, Audit and/or InfoSec (ideally from a financial institution/banking)
• Excellent communication skills, with the ability to effectively present, liaise with stakeholders
• Comprehensive understanding of NIST, PCI DSS, MAS TRM and ISO 27001 standards

What's on Offer

• Excellent Benefits

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

• FT500, US Listed FMCG/Manufacturing Multinational
• Anti-recessionary, provider of essential manufacturing solutions

About Our Client

Operating an anti-recessionary business, my client holds a unique position in the manufacturing sector, partnering with multiple FMCG brands on their service. Established manufacturing facilities in 8 countries across Asia, the team is looking for a Finance Manager, providing a platform for individuals with expertise in finance operations, business partnering and treasury to join the organisation.

Job Description

Reporting to the GM Finance, you will:

• Be responsible for full spectrum finance for APAC business, covering financial planning and treasury matters
• Work closely with regional finance leaders at corporate and plant level, consolidate financial reports on monthly performance, yearly budgets
• Manage funding requirements, quick to propose mitigation strategies to counter foreign exchange fluctuations
• Track cashflow management, maintain strong commercial partnership with financial institutions
• Strengthen internal controls and drive system improvements, promote operational efficiency

The Successful Applicant

• Degree qualified in Finance and/or Accounting with at least 6 years of working experience
• Managed APAC portfolio, working experience in a manufacturing, plant set up
• Strong communication skills to engage independently with senior/regional stakeholders
• Technically strong, stays abreast of accounting standards, forex and interest rates fluctuations, US GAAP exposure will be highly advantageous
• Hands on and analytical, proactive and resourceful in working style

What's on Offer

The successful candidate can look forward to:

• Working in a financially strong MNC with stable leadership
• Attractive remuneration, including stock options

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)