Total 80,092 customer experience manager job vacancies in Singapore

As a Reservations Assistant Manager, you will assist the Reservations Manager in managing daily operations of the Reservations Department, including providing support, coaching, and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills, while being instrumental in the implementation of operational plans to meet Hotel sales and revenue targets.

• Cater to room inquiries and reservations on a daily basis received via telephone calls and emails
• Full utilization of Opera PMS for creating and updating room reservations
• Ensures all guest inquiries and complaints receive prompt action and follow-up
• Timely submission of the weekly itinerary and weekly reports
• Coordinates with other departments of the hotel to ensure efficient guest service
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures, and overbooking decisions
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
• Ensures proper filing of all business correspondence, with correct and updated information.
• Assist in doing pre-arrival checking
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures, and overbooking decisions
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
• Ensures PCI Compliance and observance of Data Privacy
• Develops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed
• Ensures all Reservations Agents cross-sell sister properties when the hotel product does not fit the customer’s requirements
• Prepare weekly, monthly, quarterly, and annual reports, as required
• Lead daily team briefings

Requirements:

• Previous experience in the same position or as Reservations Supervisor preferred
• Bachelor’s Degree or Diploma in Hospitality Management
• Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to handle many conflicting priorities at the same time

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

JOB DESCRIPTION:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.
• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.
• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.
• Demonstrate prowess in analytics tools such as Emplifi and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.
• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skillfully interacting with the media and organizing media events.
• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.
• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.
• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.
• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.
• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.
• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

REQUIREMENTS:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.
• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.
• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.
• Possess a keen eye for detail, ensuring meticulousness in all endeavours.
• Demonstrate maturity, resourcefulness, and the ability to think strategically.
• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages.

Join us at So Drama! Entertainment, where creativity and innovation are celebrated. Embrace the opportunity to work with interesting brands, making a lasting impact on their success.

Apply now to embark on a rewarding journey in Marketing & Public Relations! Together, let's shape the future of entertainment and storytelling.

• To lead and mentor a project team
• To provide direction in construction planning, co-ordination with sub-contractors, clients and consultants in ensuring smooth construction progress based on work schedule
• To monitor project development schedule
• To ensure site work runs smoothly and timely
• To ensure safety and environmental regulations are complied
• To oversee the overall project management activities at site

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

The Company

This is an exciting opportunity to be part of an established Luxury Retail Group with growing presence in Asia. Due to evolving business needs, we are actively recruiting for an Assistant Finance Manager to look after the SEA region.

The Role

Reporting to the Finance Manager directly, you will be the key point of contact for financial reporting in SEA and work closely with the regional departments and the local accounting team. The key responsibilities include driving GL review, accruals planning, procure to pay analysis, tax reporting, reviewing monthly, quarterly and yearly actual reporting in the group consolidation tool. You will also play a supporting role on cost center reporting, operating expenses and capital expenditure in order to support the budget process and opex variance analysis. Other key responsibilities include being the key point of contract to the outsourced service providers and attend to queries with solutions. Ensure appropriate work processes are adopted in adhering to strict reporting datelines.

Your Profile

To qualify for this role, you must have a Bachelor’s Degree in Accountancy with minimum 8 years of relevant experience ideally within Retail or FMCG industry. It is essential to have strong knowledge of financial reporting standards and regulations and familiarity with SAP. We are seeking an analytical and meticulous Assistant Finance Manager with excellent interpersonal skills and ability to work well with different stakeholders.

Apply Today

Please send your resume, in WORD format only and quote reference number GC12913237, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd |Co. Registration: 200612189E | EA Licence No: 07C5595 | EA Registration No: R1109282

Description:

· Report directly to the Centre Manager.

· Direct responsibility for the daycare centre as a business unit with an understanding of P&L.

· Actively drive sales volume through quick follow-ups with potential clients.

· Provide accurate information to clients on policies, procedures and service.

· Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

· At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.

· Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.

· Ensuring that the logistics and operational capability of the centre runs smoothly.

· Responsible for staff rostering and management.

· Participate & represent on behalf of the company’s services with confidence.

· Respond to emergencies, conduct investigations on incidents and preventive actions.

· Represent the Centre Manager in his/her absence.

· Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements:

· Diploma or Degree in Business Management or any other fields are welcome to apply.

· Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.

· 5-days work week. Rotational weekends (Sat & Sun) required.

· Preferably minimum 3 years in operational management role.

· Experience working with MOH or other relevant stakeholders in the healthcare industry would be good to have.

· Experience working with elderly in the community would be good to have.

· Hands-on and enjoys community setting.

· Able to work independently with little supervision.

· Highly proficient in Microsoft Office and comfortable with IT.

· Able to speak local languages and dialect (preferable).

· Singaporean & PR only.

Benefits:

· Attractive base salary and incentives for driving results.

· Great opportunity for career development in a growing market and organization.

· Industry-specific training and coaching by a highly experienced team.

· Highly flexible environment to brainstorm and implement ideas.

· 15 days annual leave.

Key Responsibilities

• Support the Finance Director to oversee all aspects of Finance Functions, such as Financial Accounting, Regulatory requirements, Operational and Management Reporting and Financial Controls

• Manage month-end Closing and Financial Reporting, both at Group and Local level

• Perform high level closings controls to make sure Financials are accurate, consistent and in line with expectations

• Ensure accurate and timely submission of monthly Financial, and Management Reports

• Perform analytical reviews and prepare timely dashboard on KPIs to Management Team

• Prepare the Annual Operating Plan, Forecasts and Budget, and monitor deviations vs. Budget

• Drive, analyse and forecast P&L based on updated business conditions

• Oversee the compliance of all accounting policies and ensure internal controls are aligned with the requirement of the Group and other Statutory or Governing bodies

• Support the Finance Director on Operational topics such as business continuity, procurement, and risk management

• Manage and coordinate processes with the offshore Shared Services Centre

• Drive process improvements and improve operational efficiency

• participate in ad hoc projects as assigned

Job Requirements

• Degree in Accounting or Finance with professional accounting qualification

• Knowledge of Credit Insurance market specificity an advantage

• 7 to 10 years of Insurance accounting and Reporting experience with strong knowledge of IFRS

• Good business acumen

• Strong analytical and problem-solving skills

• Self-motivated with strong sense of responsibility and ability to work independently

• Good interpersonal and communication skills

• Proficiency in MS Excel, knowledge of SAP an advantage

• Candidate with less experience will be considered for the position of Assistant Finance Manager

Job Responsibilities:

• Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.
• Responsible for management of subcontractors, suppliers in term of site progress and programme
• Liaise with authorities, client's representatives and consultants
• Responsible for project quality, health & safety and environmental issues
• Project Management reporting
• Monitoring of project cost and budgetary control
• Troubleshoot and guide project teams on a wide variety of complex problems with interdependence on other projects
• Identify solutions within broad application and functional expertise
• Recommend and drive the analysis of and solutions to problems.

Job Requirements:

• Possess recognised Degree in Project Management or its equivalent
• Minimum 10 years’ construction working experience in project/site management in construction industry
• Preferably completed relevant safety courses required by MOM
• Independent, diligent, meticulous and highly motivated with excellent team spirit
• Good project management, communication and good analytical skills
• Ability to work with tight schedule in a fast-paced environment
• Adopt a proactive mindset when facing and solving issues; take charge of the planning and organization of resources and activities at the site
• Proponent of lean principles, actively seeking to maximize value and minimize waste in processes and resource management
• Believer of empirical data and measurement as the basis of decision-making to improve efficiency and productivity

about the company

Our client, one of the full-service brokers in Asia covering insurance, trust and family office advisory services to high net worth clients and affluent families.

about the job

In this position as a Case Manager, you will be expected to generate highlights/quotes/insurer’s illustrations for sales consultants’ meetings and provide new business sales support and after-sales policy services support. You will be expected to follow internal processes and ensure proper documentation are obtained and filed in CRM.

Your responsibilities will also include case submission to different carriers and follow-up/negotiation with the insurers or underwriters, ensuring that the client's documentations are complete, aligned and satisfied with organization & carrier compliance and due diligence.

skills and experience required

• 2+ years of case management experience with HNW clients preferably in the insurance broking or life insurance industry
• Strong understanding of different underwriting requirements from the insurers to submit cases efficiently
• Demonstrated ability to multi-task and perform well under extreme deadlines
• Excellent communication and interpersonal skill

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Verticurl (a WPP Company) is looking for people who are passionate about digital marketing and technology’s ability to fuel creativity. The Senior Client Services Manager will be a critical member of our growing team in Singapore. Be a part of a high calibre professionals from around the world when you join our team.

• Join a leading global organization that specializes in Marketing Technology (MarTech)
• Work with talented and multi-cultural colleagues and agency partners in APAC
• Be constantly exposed and a step ahead in learning new marketing technologies

Customer and Partner Success

• Accountable for growth of key accounts. Drive and manage client relationships. Develop success plans for clients that outline their critical success factors and provide recommendations on CX best practices.
• Collect client briefs and requirements for new projects and oversee internal delivery teams to ensure quality standards and client satisfaction are met.
• Manage the prospects from the lead stage to the opportunities stage to deal closure. Regularly monitor customers for potential additional revenue opportunities.
• Perform sales presentations
• Proposal preparation of non-technical areas & coordination
• Drive and coordinate contract negotiations
• Relevant sales-related activities
• Build strong relationships with clients, partners and marketing leaders to provide strategic advice on channel expansion, optimization, and business growth
• Optimizing opportunities through proactive planning and the execution of sales plans and strategies which ultimately stimulate demand.
• Support Sales for APAC market expansion initiatives
• Work with regional heads of the Client service team, MarTech functional team and regional sales to provide recommendations for clients. Successfully driving the execution of these marketing programs in the country.

Project Management

• Help oversee project plans with the delivery team, monitor task completion, and achieve project milestones
• Manage day-to-day operational aspects of project scopes and affectively apply Verticurl’s project methodology
• Prepare for customer engagement reviews on project status and follow quality assurance procedures
• Lead marketing insights projects by analyzing client channel strategy, data and performance and effectively communicating findings
• Help clients identify the right marketing key performance indicators, highlight areas of improvement, and influence strategy
• Act as a subject matter expert and drive the adoption of client’s investment in their CX platform. Prepare monthly and quarterly business reviews to share marketing insight and industry best practices.

Skills & Qualifications:

• Master or Bachelor’s degree in marketing, business or any related field
• This role is based in Singapore
• At least 8 years working experience
• Having an understanding of various marketing technology platforms
• Exceptional communication skills
• Ability to apply creative and analytical thinking and provide solutions in an always dynamic work environment.
• Must be able to work independently and function as a strong team player in a multi-cultural and multi-agency environment.
• Pro-active, resourceful, detail-oriented and capable of handling a high volume of work.
• Results-oriented and a strong ability to prioritize and meet deadlines.
• A positive attitude is a must and a desire to grow within an emerging organization.

Join Our Team as a Customer Service Admin!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you!

Our Company:

• Beauty Industry
• 5 Days, Wednesday – Sunday (10am – 7pm)
• Bukit Batok (West)
• Basic Up $2800 + AWS + Company Benefits

Job Responsibilities:

• Handle customer inquiries promptly and professionally.
• Schedule and manage customer appointments efficiently.
• Provide exceptional service and support to ensure customer satisfaction.
• Collaborate with team members to resolve customer issues and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Handle inventory and order processing.

Requirements:

• Minimum 1 year customer service experience.
• Proficiency in MS Office and Excel
• Knowledge in customer service software will be an added advantage.

If you're ready to join our dynamic team and make a difference in the lives of our customers, please submit your resume to [email protected].

We look forward to hearing from you!

Role Description

· Provide timely reporting of the Group and Business Units’ result including financial analysis and financial information for management to monitor performance and formulate business decision.

· Manage all aspects of financial matters including accounting, financial control, financial reporting, variance analysis.

· Ensure all transactional activities are carried out in accordance with IFRS.

· Ensure proper internal controls are in placed to safeguard the interest of the company and compliances to corporate policies.

· Liaise with internal stakeholders (e.g. Corp Development, legal) and also external auditors and relevant government authorities to ensure compliance with accounting, tax, legislative and other regulatory requirements.

· Manage year end Group audit reporting, and local statutory reporting process to ensure timely and accurate reporting.

· Responsible for the accounting policies of the Group to ensure consistency among all the entities in the Group and compliance within the Group and Shareholder’s accounting guidelines.

· Support portfolio companies on financial matters.

· Provide advice to the local team on all accounting-related matters.

Requirements :

· Possess a Degree majoring in Finance / Accountancy or its equivalent

· Possess Certified Public Accountant or Chartered Accountant

· At least 5 years of relevant experience

· Experienced in dealing with authorities, auditors and financial institutions (i.e. banks)

· Excellent technical knowledge of IFRS and Singapore tax regulations

· Possess knowledge and working experience in Oracle Fusion and FCCS

· Proficient in Microsoft office especially excel

· Good proficiency in English and Chinese, i.e. spoken, written and listening

· Possess a high level of integrity, independent and strong analytical skills

· Strong coaching and mentoring skill

· Excellent interpersonal and communication skills

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

What will you be doing?

Site supervision process:
• Accountable for the delivery of the installation project
• Accountable for Site Safety
• Responsible for securing efficient management of environmental aspects of the installation (waste handling, hazardous material, minization of travel)
• Accountable for the financial result of the project (cannot be responsible for costs associated with changes in factory prices or exchange rate variables)
• Participates to the sales/installation hand-over and validates the term of the order received from the customer together with the salesperson
• Prepares the overall installation program and resource planning
• Responsible for planning and organizing the delivery and storage of materials and tools to the site and placing the orders to subcontractors and Non KONE factory material suppliers
• Responsible for site preparations and follow-up of site readiness
• Accountable for use of correct KONE installation methods throughout the installation
• Ensures cost control as per action plans during budget, and pre-calculated CM2% towards achieving the R80 targets
• Responsible for administrative activities of the project including daily human resource management (absences, time sheet review/approvals) and reports project progress (schedule, installation hours, fitter time sheets, budget and risks) to his superiors
• Responsible for maintaining project documentation
• Updates information to company management systems (eg S-plan milestone updates)
• Collaborates with Accounts payable / Controlling to ensure site activities are planned and executed in accordance with contractual payment terms and actual payments received.
• Accountable for final testing of the equipment and handover to maintenance

Customer and Sub-contractor Relationship management:
• Accountable for customer satisfaction and quality of installation
• Accountable for Sub-contractor quality and Safety performance
• Single point of contact towards the customer during installation regarding site management, responsible for internal and external communication during the project
• Aims at achieving allocated sales targets and add-on sales and variations during installations
• Develops and maintains a cordial and professional relationship with the sub-contractors

People management / Leadership:
• Accountable for people (site operatives) development and wellbeing, and managing the performance of the team and individuals.
• Determines objectives, plans as well as organizes, communicates, controls, and motivates the installation team
• Identifies field operative training needs and manages training plans

What do we offer?

• Career progression opportunities within a global organisation
• Full-time role enabling you establish a function and make it your own
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

https://www.youtube.com/watch?v=62go5DIFabQ&feature=youtu.be

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

• Perform planning and coordination of administrative procedures and systems
• Organize smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines٫ developing measures to optimize the processes
• Recruit and train personnel and allocate responsibilities and office space
• Supervise staff performance٫ helping subordinates with coaching and guidance to ensure their maximum efficiency
• Manage inventory of office supplies and organize purchasing of new material
• Monitor costs and expenses to assist in budget preparation
• Organize facilities services٫ maintenance activities and tradespersons (e.g electricians)
• Manage other office activities such as event planning٫ recycling٫ renovations and so on
• Review operations ensuring their compliance with policies and regulations
• Stay informed about all organizational changes and business developments

Job Title: Assistant Marketing Manager (ID5046)
Location: Jurong East
Working Hours: Mon to Fri, 8.15am to 5.45pm
Salary: $3000 to $4500

Job Description:
• To do project specification
• Individuals with experience in waterproofing specification works
• Have established contacts with developers, architects, consultants and main-contactor
• Target on construction projects & contracts
• Develop new accounts & meet sales target



Requirement:
• Experience in construction / waterproofing sales & marketing
• Preference is for individual with good networking in building & construction industry
• Self motivated and self driven
• Must own vehicle

IN GENERAL

Role:- Ship Operation and/or Business Development

Title:- Assistant Manager or Manager (expected)

REQUIREMENTS

Essential

- Either of following experience and skill

Shipping Industry (minimum 3-5 years)

- Either or all of following:-

Time Charter Party / Voyage Charter Party / Bill of Lading

Memorandum of Agreement (Sales and Purchase of Vessel)

Shipman / Agency Agreement

- Basic knowledge of calculation of vessels’ commercial profit/loss

- Or any others which deems to be appropriate for the roles/duties mentioned hereafter

- Language:-

English (Native or Business Level, writing/speaking)

Japanese (at least Business Level, writing/speaking)

- Others:-

Good leadership, Communication, Sense of teamwork, Perseverance

Preferable

- Experience in Ship Owners

- Accounting (Basic Accounting in Double-Entry System)

- Finance (Basic Loan Agreements/Derivatives/others)

DETAILED ROLES/DUTIES

The division which Candidate will belong to are composed of two parts as below. Company will take his/her suitability and wishes into consideration in order to determine the roles/duties.

PART I :- Operations

1. Chasing schedule/itinerary of assigned vessels and being prepared for the necessary events as such loading/bunkering/discharging/dry-docking liaising/negotiating with/against Charterers/Ship Technical Managers or all concerned parties.

2. Collecting Time Charter Hire Revenue, including negotiation against any claims/disputes raised by Charterers, settlement of account payable/receivable and/or etc.

3. Managing/Approving yearly/quarterly/monthly/daily/ad-hoc budgets of assigned vessels prepared by Ship Technical Managers and monitoring their activity/financial results of vessels (and instructing/drawing up and carrying out any plans for rectifications/improvement with such managers)

4. Checking if the Voyage Orders or requests given by Charterers on case-by-case basis are in conformity with Time Charter Parties and/or acceptable as Owners in any points of view, including negotiation against Charterers

5. Liaising with underwriters in Japanese Hull & Machinery and/or Protection and Indemnity insurance in case of material accidents and arranging any additional premiums (not limited to but including reporting any incidents to Charterers or all concerned parties, drawing up plans for escaping from them, legal proceedings, settlement/collecting insurance premiums and/or preparing press conferences in case of a serious accident)

6. Visiting vessels to check their condition and maintenance status as Owners for the commercial purposes.

7. Analyzing and calculation of “vessel-wise” profit/loss.

8. Reporting punctually to the HQ in Tokyo and/or the partners in Joint-Venture vehicles.

9. Any others, ad-hoc basis

e.g. Preparation for complying new maritime regulations, renewing annual fleet insurance, etc

PART II :- Business Development

1. Developing new business with potential customers / expanding with existing ones through world-wide marketing for building/owning vessels or any other investment projects

2. Calculating overall budget for new projects/scheme (New built vessels, Second-hand vessels, or any other structured business and analysis/evaluation for them and managing outturn/progress on the existing projects.

3. Analyzing shipping market and planning in investment/sales of vessels

4. Negotiating/discussing extension of existing Time Charter contracts against Charterers

5. Concluding the relevant contracts such as Ship Building Contracts, Time Charter Parties, Ship Sales Agreements (a.k.a. “Memorandum of Agreement”), Bareboat Charter Parties, Ship Management Agreements (Agency Agreements), etc.

6. General managing in Entities’ profit and loss/balance sheet/cash flows in a manner set up

7. Any others, ad-hoc basis

EXTRA:- Basically Ad-hoc basis

1. Educating/managing colleagues in terms of all above as a Team Leader

2. Public Relations of Company

3. etc

TREATMENT EXPECTED

Gross Salary (in SGD) : $4,000 – 9,000/month range but depending on his/her performance expected, and no over time allowance

Without AWS, but with Bonus equivalent to about 2 months (+ some depending on personal achievement)

Starting on AM 9:15, ending on PM 6:00, from Monday to Friday, with 1 hour rest for luch.

Probation : 3 months

Annual Leaves 14 days/year for the first 5 years + Medical Leaves 14 days/year

Annual Leaves 21 days/year + same Medical Leaves thereafter

(basically will follow government regulation/guidance)

Medical Insurance

Transportation Fee : Actual expense for MRT/Bus/public modes only (Office Location : Paya Lebar)

CPF/SDN

No WFH unless the superiors approve

Or any others following Company rules and/or legal regulations.

COMMENTS/SUPPLEMENTS BY COMPANY

Company is a pure shipowner/tonnage provider who handles Time Charter Parties and most contracts are long-termed ones.Our customers, i.e. Charterers are the first-classed and leading ones in shipping industry, like oil or grain majors, or one of the largest operators, etc, which make our financial condition stable and where it is expected that Candidate can work steadily with relatively less being rushed.

The Candidate will belong to Administration Group and will handle various matters including financing, accounting, and administration. Thus, wider experience/views are essential and required.

The main language used is Japanese, so skills of Japanese is highly appreciated but not essential.

Work place : Paya Lebar

Primary Responsibilities

• Delivery of new and existing business sales targets and plans to develop the Automotive Protection business in the countries that you are responsible for.
•Research of local markets, customers, distribution channels and network contacts to execute pipeline new business opportunities.
•Continuously monitor and ensure program progress is on target and any deviations from plan are identified and solutions implemented.
•Recommend and propose sales campaigns to deliver the business plan and ensure successful performance.
•Participate in meetings as required to support the development of strategy, provide updates on new business development, and launched programs.
•Provide communication for development or enhancement of the products
•Deliver timely decisions and problem solving solutions for customers and partners.
•Provide customer and market updates and other relevant input during budgeting process
•Establish planning and implementing strategies to build and retain customers, achieving production and profitability targets.
•Support the delivery of the regional marketing approach in line with the global automotive protection marketing strategy.
•To assess new sales opportunities together with individual country, regional and global underwriting teams, to ensure alignment with QBE’s strategy, underwriting appetite and business plan.
•Regularly review income and loss ratio performance on business, aligning with the underwriting team to make sure it is line with business plan. If necessary, take the remedial actions to ensure that we deliver on the business plan.
•To support the launch of new programs, ensuring all terms of cover, processes and procedures are implemented accurately within agreed timescales and in accordance with requirements.
•Ensure that all output adheres to the relevant legal, compliance & regulatory frameworks and corporate policies to minimise risk to the business.
•Identify and implement ‘best practice’ and process improvements
•Build and maintain strong relationships with stakeholders including customers, partners and colleagues to support constructive relationships and to ensure services provided continually support business needs.

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Handle, schedule and monitor ACMV / HVAC works progress & activity to ensure on time handover of work
• Attend site meetings
• Project Coordination and supervision of ACMV / HVAC site progress
• Liaise closely with clients/sub-contractor

Requirements

• Min Diploma in Mechanical Engineering or equivalent
• At least 10 years of relevant ACMV / HVAC experience in a local construction environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities :

1. Work Station Management: Efficiently set up and manage your designated work area.
2. Guest Service: Attend to guests' needs promptly and effectively.
3. Food and Drink Service: Serve food and beverages in line with restaurant and regulatory standards.
4. Cleanliness and Organization: Maintain a consistently clean and organized work environment according to set standards.
5. Product Knowledge: Possess comprehensive knowledge about menu items, beverages, and other offerings.

Perks Include:

1. Monthly Performance Incentive: Earn a monthly incentive of $80, subject to terms and conditions.
2. Profit Sharing Incentive: Benefit from a profit-sharing program.
3. Variable Performance Bonus: Eligibility for a variable performance bonus.
4. Staff Meals: Receive two complimentary meals daily.
5. Work Schedule: Follow a standard 5-day workweek totaling 44 hours with overtime compensation.
6. Annual Leave: Enjoy 14 days of annual leave.
   

We believe in creating a positive and rewarding work environment for our team members, and we look forward to your contributions to our success.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

The Opportunity:

Adecco is partnering with a client in the luxury FMCG industry and they are looking for a Customer Service Executive to join their team! Reporting to the Customer Service Manager, the successful candidate will be managing all order processing and logistics coordination until fulfillment to the customers for the travel retail sector.

• Permanent role
• Work location: Pioneer (2-way company transport available at Boon Lay, Jurong East, and Outram MRT station)
• Work hours: Mon - Fri, 9am - 6pm
• Luxury FMCG industry
• Basic salary up to $4,200 / month + AWS + VB

The Job:

• Ensure orders are processed and shipped to customers on time
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders
• Ensure optimum product availability in the warehouse prior to order fulfillment
• Issue invoices & other shipping documents to customers
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary

The Talent:

• Diploma holder in Supply Chain, Logistics, or equivalent
• 2 years of customer service experience, preferably in the consumer goods industry
• Strong communication skills to liaise effectively with diverse levels of stakeholders
• Proficiency in SAP/Excel (Pivot Table and VLOOKUP) is a plus

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Responsibilities:

• Establish and enhance the company's business procedures and risk management system.
• A due diligence examination of loan operations conducted on-site.
• In charge of business follow-up inspections.
• In charge of overseeing the Company's debt collection efforts
• In charge of ensuring that the company's operating system complies with applicable laws and regulations.
• Encourage staff performance in the sales team to achieve the objective.
• In charge of overseeing the risk control system training.
• Conduct risk control meetings on a regular basis.
• Establish backup plans for handling financial emergencies.
• Create risk and position reports.
• Assist in executing plans and solutions.
• Inspect the company's risk exposures.
• Cooperate closely with other business partners.

Requirements:

• A degree in finance, banking, business studies, economics, commerce, or equivalent
• At least 5-8 years of experience controlling credit risk
• Certification as a Professional Risk Manager (PRM) is advantageous

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Oversee daily operations of the laboratory, and conduct scientific analyses of the precious metals content.
• Oversee the setup of laboratories.
• Maintain hygienic procedures of the laboratory.
• In-charge with ensuring the maintenance analytical and laboratory equipment.
• Provide team members instructions on preparation of conducting test precious metals.
• Establish the company's standard operating procedures for analysis and testing.
• Oversee the development of testing and analytical techniques for the testing and refining of gold and silver.
• Work closely with the business team and other team members.
• Taking part in the hiring process and retaining of lab staffs.

Requirements:

• Degree in Chemistry or equivalent.
• At least 5 years of experience in laboratory management.
• Prior experience with ICP & XRF and at least 3 years of experience performing ICP & XRF.
• Have expertise in gold and silver detection and recovery and refining technology is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.