Total 79,173 customer experience manager job vacancies in Singapore

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Responsibilities:

• Generate revenue and profit in a fast-paced and target driven environment, liaising with clients, on-boarding new clients, identifying new business opportunities, and successfully closing deals, hitting and exceeding KPIs.
• Build, organize and manage the business development team.
• Develop and implement effective sales strategies to proactively pursue leads, achieve revenue targets and expand market share through strategic prospecting and networking.
• Cultivate and maintain strong relationships with high-net-worth individual and institutional clients in the Forex and CFD Institutional liquidity Market.
• Stay abreast of industry trends, market dynamics, and competitor activities, setting budgets for sales & marketing expenditure for the team
• Collaborate with internal teams, including product development, marketing, and customer service, to ensure a seamless client experience.
• Other tasks delegated by the management.

Qualifications:

• Bachelor’s degree in Finance, Business, Marketing or related discipline.
• Minimum 5 years of industry-related business development experience
• In-depth understanding of financial markets in Forex and CFD brokerage, liquidity solutions, trading technologies and risk management is essential.
• Good communication skills in Mandarin to liaise with Mandarin stakeholders

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Sales Project Assistant Manager to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Sales Project Assistant Manager:

• Upselling company's product range
• Expanding our customer base and acquiring new accounts.
• Conducting technical sales presentations to clients.
• Nurturing and maintaining strong client relationships.
• Collecting valuable marketing insights.

Requirements:

• Diploma in Engineering or a related field.
• At least 3 years experience in B2B sales in related industry
• Stong connections and a robust network within the construction / building sector is an added advantage
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Highlights:

• Salary up to $2,3k
• Accessible to MRT Station (Novena)
• Working Hours Either 7AM to 7PM or 7PM to 7AM

Key Responsibilities:

• Assist in preparation and serving of meals to patients
• Prepare beverage and replenishment of patient water jugs
• Maintain cleanliness and tidiness of ward pantry and fridge
• Assist in proper storage of linen and other ward supplies in appropriate places and report shortage to Staff Nurse / Nursing Officer
• Topping up / Distribution of Personal Protective Equipment supplies and pyjamas
• Perform bed discharge cleaning after patient discharge and / or transfers at night
• Collect and clean patients’ vomit receptacles, urinals, commodes or bedpans
• Perform general cleaning when required – clear rubbish, clean ward, visitors’ lift lobby, toilets, wheelchairs, medicine trolleys, cardiac tables, nurse counters, utensils, patient trolleys and computer-on-wheels (COWS)
• Assist nursing to look after fall risk patients when necessary
• Assist in patient transfer
• Replenishment of Personal Protective Equipment (PPE), hand rub and Critical Care (CC) Carts
• Any other department – specific support duties required

Requirements:

• Prior Healthcare Assistant experience would be an advantage
• No experience needed as training will be provided

Interested candidates can WhatsApp to 8087 9605.

We regret that only shortlisted candidates will be notified. Thank you.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

Job Description:

• Manage and oversee project quality to ensure compliance to codes, standards, regulations, equipment specific specifications, and QMS requirements.
• Advancing quality achievement and performance improvement throughout the organization.
• Managing the development and implementation of the QMS for planning, fabrication, inspection, documentation, and operations activities including:Planning duties within the QA/QC staff and related work schedules;
  Establishing service standards for end users (i.e., internal department or external customer);
  Identifying and developing QA/QC personnel certification requirements and continuing education/training needs;
  Providing leadership, mentorship, and direction of all QA/QC personnel.
  
• Taking full responsibility for hold-point releases once all QMS functions have been completed and the equipment is ready to go into the next work stage.
• Developing and implementing risk-based inspection (RBI) activities and processes, using API 580 and other similar programs to develop internal standard practices.
• Managing plant integrity through a failure analysis reporting system and following up on recommendations.
• Oversee supervision of all visual inspections and NDE, including 3rd party subcontractors.
• Managing inspection, NDE, and testing plans for new construction, repair work, and alterations.
• Identify and develop solutions to correct inspection function deficiencies.
• Manage construction processes, plant equipment, inspection and NDE personnel certification and QMS internal audits.

Job Requirements:

- Education level: min. Degree in Civil and/or Construction Engineering

- Able to read structural drawings well

- Keen eye for mistakes and detail oriented.
- At least 5 year(s) of working experience

-Experience with managing field engineering, inspection, and NDE related to all QA/QC functions.

-Experience in project planning, execution (construction realities), management, and communication with all engineering groups.

- Good command in Microsoft office skills. (i.e. Excel, Words, Powerpoint, Outlook)

- Possess strong leadership skill that is able to self-motivate and take initiative to troubleshoot production issues.

-Able to start work immediately or within short notice.

Working for Financial institution, you will be part of Service delivery team performing Senior Incident Manager role

As a Major Incident Manager, you will take ownership of ensuring technology services from minimal disruptions, and other service impacts by leading service delivery teams restore services quickly, safely and sustainably.

Through education and collaboration, you will ensure adherence to Major Incident Management Process by all relevant stakeholders.

In this role, you may expect to take ownership of;

• Leading the Response, Consolidation, Recovery and Restoration phases of major incidents;
• The delivery and management of Major Incident Communications;
• Leading Incident Review processes, and driving the associated change initiatives;
• Partnering with key stakeholders - Service Delivery Managers, Technical Incident Teams, Change & Problem Management teams to identify and propose workarounds;
• Engaging with the Problem Management group, where root cause is unknown at the time of service restoration.

About You

• Min 7 years of experience in Incident Management
• Good experience working with ITIL framework
• Excellent communication skills
• Experience in handling both infrastructure and application related incidents / problems
• You're a process driven, clear communicator and skilled problem solver, able to navigate through ambiguity in a calm and methodical manner to make data driven, risk sensitive decisions.
• Your ability to rapidly identify and engage the correct colleagues, and lead a response team through a major incident will be essential to your success in this role.
• As an ITIL qualified professional, you will drive best practice outcomes in line with our Group values and the expectations of our customers.

Interested candidates please email your resume to [email protected]

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Minimum 3 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Company Description:

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in in APAC and the ideal candidate will be comfortable working independently within the APAC region while actively collaborating with team members located in London, North America (NAMER), and Europe, the Middle East, and Africa (EMEA).

Regardless of geographical location, the role holder is expected to demonstrate a high level of commitment and flexibility, including:

a) Geographical Flexibility: Willingness to stretch across the APAC region, ensuring effective engagement and contribution to regional goals.

b) Time Zone Collaboration: A commitment to working flexible hours, including evenings, to align with the working hours in NAMER/EMEAL as needed to ensure seamless collaboration and a cohesive and inclusive global team environment.

Job Description:

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Do you have passion for ensuring that people have the right skills and support to excel in their job and reach their career potential?

LinkedIn is seeking a strategic, collaborative, and detail-oriented Customer Success Enablement Lead to join our Customer Success Enablement, Go-To-Market organization. The Customer Success (CS) Enablement team drives impact and results essential to the success of the business by providing flexible and innovative learning and enablement solutions to develop Customer Success professionals. We work to connect CS employees (managers and individual contributors) with learning opportunities that develop competencies within their current roles and skills that contribute to their journey of transformation.

This person will be an extension of the APAC CS Leadership team and serve as a critical business partner. The successful candidate is passionate about learning, coaching, and teaching, with deep business acumen and the ability to build strong relationships with leaders, and cross functional partners. They use data and insights to diagnose the needs effectively and influence decision making. They are owners of their own business and get energy from owning the execution of enablement programs end-to-end. The successful candidate is a strong executer, comfortable operating in ambiguity with open-mindedness, agility, positivity, and a continuous commitment to iterating and improving.

Responsibilities:

• Build meaningful relationships with key stakeholders across APAC and globally that enable you to effectively drive learning and skill development across multiple channels.
• Use data and insights to effectively and continuously diagnose the learning and development needs across the business
• Project manage the full learning program development lifecycle, from inception to delivery, leveraging a variety of live and virtual learning mediums
• Establish effective change management and communication strategies to ensure buy-in, defined accountability, and clear sharing of successes/failures with a path forward.
• Design and implement metrics to measure training programs for business impact, effectiveness, appropriateness, and utility.
• Collaborate directly with Program Managers, Product Marketing Managers, and CS Leaders to achieve operating priorities and enablement goals within APAC and at a global scale.

Basic Qualifications:

• 6+ years of professional experience
• 5+ years' experience in customer success, sales, or account management
• 2+ years’ experience developing and leading organizational change efforts, or project management experience

Preferred Qualifications:

• Experience working in APAC region
• Analytical and data-driven
• Ability to see the big picture, simplify complex problems and drive results
• Outstanding executive verbal and written communication: the ability to craft meaningful slides and narratives that articulate the “so what?” and inspire others to understand and follow the vision
• Ability to influence a large organization (1,000+) without reporting authority
• Ability to listen to multiple point-of-views and synthesize into clear recommendations
• Bonus: Adult learning theory knowledge, experience leveraging standard eLearning tools and web-based meeting tools; videography and video editing

Suggested Skills:

• Program Management
• Stakeholder Management
• Effective Communication and Influencing

RESPONSIBILITIES

The purpose of the role is to

· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Implementation and oversight of the below individual responsibilities:

· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.

· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.

· In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals

· To participate in marketing and promotional activities for customer acquisition.

· To source and call on individual prospects

· To provide quality, efficient after-sales services

· To manage anti-attrition and retention of clients

· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.

· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.

· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Strategy

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

· Responsibilities related to the delivery of business and/or financial objectives.

Processes

· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Cluster Heads,Product Mgrs, STMs and etc.

Other Responsibilities

· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

· RNF & CFMAS Certificates

· 2 years of experience in Relationship Management and Retail Banking

Role Specific Technical Competencies

· Client Acquisition Experience

· Account Management (of HNW Individuals) Experience

· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JD:

Have in-depth knowledge of assigned accounts, understand and see customers' problems and requirements and provide holistic solutions and a strong value proposition with all products and solutions to meet those requirements

• Total and detailed account coverage of assigned accounts via white space analysis.

• Building and funnelling of sales opportunities via F2F, written and tele communication.

• Close sales opportunities to meet and exceed monthly, quarterly and annual targets in all range of products, solutions and services.

• Skillset to do large account selling/cross selling and drive a team selling environment and importantly hold valued conversations with C-levels.

• Build good rapport with relevant stake holders and C-levels across business units within assigned accounts.

• Formulate a good winning strategy and ensure participation for all major RFPs within the industry.

• Maintain good after sales service to existing customers to maintain retention.

• Provide timely reports

Job Responsibilities:

· Co-leading a team of tax professionals

· Assist in full range of tax services to ensure compliance with laws and regulations within APAC region

· Responsible for quarterly review and analysis of tax accounting

· Preparation of income tax and quarterly returns

· GST filing

· Reviewing of tax depreciation and withholding tax obligations where applicable

· Liaising with stakeholders

· Ensuring tax compliance

· Improving and helping out with automation of tax accounting processes

· Point of contact for all tax accounting related matters

· Adhoc tasks as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 5 years of relevant tax duties

· APAC exposure would be an added advantage

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Job Responsibilities:

• Preparation of full set month-end closing and daily accounting functions;
• Filing of all tax return and submission of books and schedules to BIR.
• Liase with government bodies.
• Prepare regular financial analysis, management reports, annual budgets and forecast, etc. with value-added analyses and recommendations
• Assist in coordinating auditing matters with external auditors;
• Perform updates on accounting standards to ensure compliance of corporate policies and statutory requirements;
• Support ad hoc assignments and projects

Job Requirements

• Degree, Higher Diploma or Diploma holder in Accountancy or above in related discipline
• At least 3 years of relevant experience in in energy industry preferable
• Experience in filing official documents to government departments and BIR (including tax return, SSS, Pagibig Philhealth ) preferable.
• Expert proficiency in MS Excel with some operational experience in SAP
• Good analytical and problem-solving skills, self-motivated and detail-minded
• With strong sense of responsibility and pro-active and a team player;
• Good command of both spoken and written English and local languages.
• Ability to work independently.
• Immediate available is highly preferred
• Work location in Philippines

Responsibilities:

• Leading the team members to deliver the highest quality of service to the guests.
• Responsible for the financial performance of the restaurant
• Responsible for preparing weekly reports for management.
• Inform the management of any matter concerning the execution of the restaurant operations
• Ensure all internal procedures are set up and execute accordingly
• Ensure the appearance and maintenance of the restaurant is at the highest level.
• Ensure that a high standard of service is delivered at all times.
• Handle escalated complaints and report all issues and complaints to the Company.
• Make hiring and termination recommendations to Management
• Support and cooperate with other functions to ensure maximum guest satisfaction
• Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
• Plan, organise and allocate the team for the setup and execution of functions and events.
• Conduct daily and weekly meetings to enforce good communication within the team.
• Be accessible and allocate appropriate time with guests.
• Ensure disciplinary action is executed responsibly, appropriately and as required in accordance with company standards.
• Address all matters diplomatically and fairly.
• Always be aware of competitors, including their pricing and promotions and propose to management.
• Be fully aware of the licensing regulations and abide by these rules.
• Be fully aware of fire and safety regulations.
• Ensure the restaurant is functioning to maximum capability and organising regular training
• Coordinate all marketing requirements by Company.

Requirements:

• Minimum 6 years of relevant experience with 3 years in a managerial role
• Diploma/Degree in F&B / Hospitality or equivalent qualifications
• Acute financial management skills, strong business acumen and leadership skills
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team
• Able to multi tasks and work under pressure.
• Must be independent and self-motivated
• Able to work in a fast-paced environment
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Ability to thrive in a challenging environment
• Strong public relations skills for both internal and external

Responsibilities:

• Manage daily customer orders and transactions.
• Process cash and online payments.
• Perform cash reconciliation, deposit cash, and ensure no discrepancies.
• Address customer queries and complaints.
• Renew daily stock on shelves and inventory.
• Participate in monthly stock take and daily stock receiving.
• Provide basic product information to the customers.
• Assess and maintain the condition of signage, promotional displays, and equipment in the shop.
• Manage daily customer service operations and the customer service representatives.
• Sustain a high degree of customer satisfaction by training and guiding employees.
• Provide finance reports.
• Ad-hoc duties assigned.

Requirements:

• GCE “N” or “O” level or equivalent
• At least 1 – 2 years of retail or customer service experience
• Experience using AS400 System or POS System will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

[Enrichment Centre]

Working day: Monday – Friday
Working Hour: 9am - 6pm / 10.30am – 7.30pm
Salary: SGD 3,500 - SGD 4,500
Location: Tiong Bahru

Job Responsibilities:

• Provide support and assist the HR Manager in HR administrative tasks.
• Plan and execute strategic HR plans aligning with the organization's goals.
• Plan and implement HR policies and procedures ensuring compliance with labour laws and best practices.
• Checking and submit of monthly payroll and tax clearance.
• Submit monthly HR reporting.
• Plan and oversee the recruitment process and collaborate with Deployment Director / Assistant Director to identify staffing needs.
• Manage complex employee relations issues and promote a positive workplace culture.
• Implement and manage performance appraisal systems and provide guidance on performance reviews.
• Collect info on staff training needs, plan training programs, and oversee employee development initiatives.
• Manage compensation and benefits programs, including salary structures and market analysis.
• Ensure legal compliance and conduct audits to mitigate compliance risks.
• Plan and implement employee engagement initiatives.
• Promote diversity and inclusion in the workplace.
• Plan and manage the HR department's budget.

Job Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• At least 2 years of experience in equivalent HR roles.
• Proficiency in recruitment and talent acquisition, performance management and employee development.
• Experience in budget management, compensation and benefits administration is a plus point.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Customer Care Manager ( ventilating products) - Manage Feedback / Optimize Process [3770]

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care SpecialistsSet performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

We are continuing our journey focusing on applying a product mentality to the way we build our products and ensure that we focus on our clients and their needs to build the right product at the right time. This role will be responsible for working with engineers to accelerate our ongoing migration of hundreds and thousands of cores to the public cloud. The set of products comprise of lightweight custom containers and a control plane for providing of compute in the public cloud.

Your Impact

We are looking for an experienced program manager who will maintain close relationships with our users and engineering teams. This team manages highly reliable, cloud enabled core scheduling platforms, managed file transfer service, grid compute platform, software distribution service and stateless compute platforms. We adopt the most appropriate approach to drive the firm and our clients towards desired growth. We want to apply the same approach to the way we build products and deliver customer-centric, best-in-class products.

HOW YOU WILL FULFILL YOUR POTENTIAL

• You will be an experienced and seasoned program manager, working cross-functionally to guide programs from conception through launch, growth and maturity by connecting different technical worlds to meet our customers at their needs. You will break down complex problems into steps that drive product development and release adopting the principals of growth from MVP / PoC
• This role offers a high profile opportunity to lead projects which involve various businesses and entities within the firm. You will have the opportunity to work with various teams in Technology, Securities, IMD, IBD, Technology Risk, Compliance and Internal Audit
• This role requires an experienced professional with proven program management and program delivery skills. Strong communication skills are equally important, as the role will involve working closely with team members in many other groups in the firm
• Managing the program end to end lifecycle from concept to design, PoC, testing, support and finally product end of life
• Be a ruthless prioritiser while balancing the needs of customers and stakeholders while being transparent about your prioritization and roadmap process
• Managing the initiation, planning, execution, monitor/control, and close out of workstreams

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

• STEM degree and equivalent practical experience building/shipping technical programs
• 7+ years of technical program delivery experience, including experience driving the product vision, design, and go-to-market strategy
• Demonstrated success defining and launching excellent products
• Demonstrated ability to communicate complex problems and technical solutions to all stakeholders
• Demonstrated success collaborating with design and engineering peers
• Proven ability to influence cross-functional technical teams
• Demonstrated experience in understanding the customer, product development, requirements analysis, planning and program strategy
• Must have experience with managing client expectations and communicating effectively with individuals at all levels of the organization
• Ability to translate business requirements into a product roadmap
• Strong analytical and problem solving skills
• Highly organized, attention to detail and excellent follow through skills
• Ability to work independently and with a team

Preferred Qualifications

• Program management formal qualification
• Solid technical foundation in software development and delivery
• Experience managing day-to-day technical and design direction
• Tech risk / compliance/ internal audit / regulatory engagement related experience

We are looking for an experienced technical professional to join our Products & Services delivery team. The Service Delivery Manager will be responsible for leading the team in ensuring the efficient and effective delivery of products & services to meet customer expectations, drive continuous improvement, and maintain a high level of customer satisfaction.

The Service Delivery Manager is an all-rounded technical professional who has a deep understanding of the products and current technologies. He can work well with customers and is equipped with leadership to manage the team to meet delivery timelines and support scopes.

Responsibilities:

• Develop and maintain strong relationships with key clients, acting as the primary point of contact for all service delivery-related matters.
• Understand clients' requirements, generate an implementation plan & perform the implementation within the designated targets.
• Define and implement service delivery strategies, policies, and procedures to meet client needs and organizational objectives.
• Lead, mentor, and motivate a team of professionals, providing guidance and support to ensure high performance and adherence to SLAs.
• Monitor service performance against established metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
• Provide standby, operational support, and monitoring for post-implementation
• Collaborate with cross-functional teams to resolve escalated service issues and ensure timely resolution of client inquiries and concerns.
• Conduct regular service reviews with clients to assess satisfaction levels, gather feedback, and identify opportunities for service enhancement.
• Drive initiatives to automate and streamline service delivery processes, improving efficiency and scalability.
• Stay abreast of industry trends and best practices in IT service management, incorporating relevant innovations into service delivery practices.

Requirements:

• At least 3 years experience in a similar role, with a track record of success in IT products & services delivery management.
• Strong technical background with expertise in IT infrastructure, systems, and networking.
• Solid understanding of ITIL framework and best practices in service management.
• Excellent leadership and people management skills, with the ability to inspire and motivate team members to achieve common goals.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Certification in ITIL, PMP, or other relevant qualifications preferred.
• Hand-on skillset in the following area:

(1) Software and Internet Protocol

(2) Networking and WiFi technology

(3) Linux, Database, Web Servers and Web application

• Prepare and issue quotations for service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Answer main line phone calls.

We are looking for a Senior Manager, Strategic Partnerships, Business Development & Subsea Network Investments with proven experience, strong sense of ownership and passion for defining and driving large cross-functional programs in the infrastructure and networking space.

The candidate should be self-driven, can learn quickly and influence decision-making across organizations.

In this position, you will work closely with various Keppel business divisions to gather, refine, and drive program goals to deliver various projects.

At Keppel, we set a high bar, so expect to be challenged on the scope and scale of the problems we tackle. We are moving fast, using the latest technologies, and transforming the way we leverage telecommunication services. If you're looking for a place to make a huge difference, this is it.

Job Description:

• Business Development/ Strategic Partnerships/ Investments
  Team leader to lead in new business opportunities in the subsea arena with potential strategic partners and customers.
  Develop budgets and financial models for international submarine cable systems and domestic terrestrial networks, for the entire project lifecycle from seed funding to development to operational phase
  The team is to work closely with tax advisors, create tax efficient holding structures for the investment
  The team is to work closely with Corporate Legal and External Legal Teams to negotiate MOUs, Binding Term Sheets and Definitive Agreements
  Ability to review agreements and contracts and be able to negotiate with partners and customers
  To manage and engage third party consultants for the relevant areas of work requirements
  Ability to data process with information on emerging markets and feasibility studies done on key markets
  Clear and objective analysis and recommendations for the investment
  Business cases and approvals from internal stakeholders including KCL, KTT, KAIF and KDC
  Manage market research for new projects
• Partnership Management
  Provide inputs to sales team in developing compelling business propositions to potential customers who may be partners in the branch landings.
  Working closely with Corporate Legal and External Legal Teams to negotiate MOUs, Binding Term Sheets and Definitive Agreements (IRU)
  Ability to review agreements and contracts and be able to negotiate with partners and customers
• Internal Stakeholder Engagement
  Coordinate monthly/quarterly reporting to KCL, KTT and KAIF and all other BU units
  Work closely with GRC on Red Team engagement and GCC on SGX/Press releases
  Assist Keppel Capital, KAIF, etc.… in their fund-raising activities, approval process, due diligence, and lenders documentation
  Engage, coordinate and to cooperate with Corporate Finance in their debt raising activities
  To support Business Operations in facilitating internal audit processes pertaining to your area and to work the team process as well for audit purposes

Job Requirements:

Skills & Qualifications:

• Bachelor’s Degree required or equivalent combination of education and experience
• Possess management experience, preferably on a global scale, otherwise, regional level
• Experience in delivering large cross functional international programs and driving milestones
• Knowledge of Asia Pacific internet ecosystems, fiber optic networks, submarine cables
• Experience driving and contributing to project playbooks, building schedules
• Strong written and verbal communication skills
• Experience interacting with senior executives and other management within a company and working across commercial, technical, domestic, and international arms of an organization
• Strong organizational, multitasking, prioritization abilities, and an excellent attention to detail
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects
• Knowledge of and be familiar with the operation and deployment of optical transport systems
• Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Responsibilities:

· Prepare and review compliance handbook

· Handle MAS filings and inquiries from regulatory bodies

· Perform regular compliance checking to ensure compliance with regulatory requirements

· Handle KYC and AML-related matters as well as client onboarding compliance check

· Provide relevant advisory to business/support units and other AML teams on matters relating to compliance issues, transaction monitoring review and investigation conducted by the unit

· Perform analysis of suspicious transaction/activity reports to identify AML risk trends to support the AML risk management and controls within the Group

· FATCA / CRS reporting in accordance with relevant requirements

· Handle CPT related matters, such as update of CPT register

· Develop regulatory governance frameworks, policies, and procedures to effective management of regulatory risks for company, clients

· Facilitate and address any MAS queries and external authorities, as well as internal and external audits

· Familiar with outsourcing guidelines and prepare relevant policies, procedures and documents in compliance with MAS regulations and guidelines

· Undertake other ad-hoc duties as assigned

Requirements:

· University Degree in Business, Law, Finance or related disciplines

· At least 3 years of strong compliance experience in local regulatory compliance and risk management, with demonstrable knowledge of relevant regulatory requirements

· Strong knowledge or prior experience in key regulatory requirements such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, and AML/CFT regulations

· Work independently, self-motivated, strong analytical skills and ability to exercise sound judgment and manage execution under pressure

· Familiar with FATCA and CRS reporting is preferred

· Effective communicator in both English and Mandarin to liaise with Mandarin speaking clients

Our client is from Medical Manufacturing industry. They are looking for a Production Operator to assist their team for the next phase of their business. They are located in West.

Duties:

• Operate equipment and perform assembly tasks following trained procedures.
• Adhere to clean room requirements, work procedures, and company policies.
• Start up equipment according to approved procedures, ensuring maintenance compliance.
• Verify process parameters and materials before starting work.
• Maintain equipment, inspect work, and ensure materials align with Bill of Materials (BOM).
• Record information accurately and neatly in appropriate documentation.
• Monitor product quality and achieve desired output quantity.
• Maintain cleanliness and order in the production area, following GMP and 5S practices.

Requirements:

• Willing to work by rotating shift is required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (New Jirn Tone)

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and/or add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of motor insurance claim process would be an advantage
• Customer service-oriented, proactive and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

Responsibilities

· Manage and oversee the daily operations of the restaurant, including scheduling, inventory management, and financial reporting.

· Oversee inventory and ensure that all supplies and ingredients are well-stocked and stored properly.

· Work closely with the Restaurant Manager to develop and implement strategies to achieve sales targets and profitability goals.

· Coordinate with the kitchen team to ensure efficient food preparation and delivery, and ensure that menu items are of consistent quality.

· Act as a liaison between the service crew, kitchen team, and management to ensure effective communication and collaboration.

· Handle customer complaints and ensure that they are resolved promptly and effectively.

· Keep track of sales and revenue and report to upper management on a regular basis.

· Develop and implement new policies and procedure with Restaurant Manager to improve the efficiency and profitability of the restaurant.

· Ensure compliance with company policies and standard operating procedures, as well as relevant food and safety regulations.

· To work closely and cultivate strong teamwork with all colleagues and ensure smooth operations

· Any other ad-hoc duties and responsibilities as assigned

• Gaming/IT/Tech MNC
• Chinese MNC expanding overseas
• Able to work independently

Responsibilities:

1. Manage bank and cash-related activities, including reconciling accounts, overseeing daily receipts and payments.
2. Review and process staff reimbursements, local payments, ensuring compliance with company policies and government regulations.
3. Execute daily accounting processes and reconcile intercompany transactions, ensuring accuracy and effective internal controls.
4. Generate financial management reports, conduct data analysis, and oversee financial budget management and planning.
5. Prepare financial reports and collaborate with audit processes.
6. Demonstrate proficiency in tax knowledge, coordinating with tax service agencies.
7. Independently oversee financial operations for the company in Singapore.

Requirements:

1. Bachelor Degree in finance or accounting or related major, CA/CPA/ISCA is preferred;
2. Minimum 3 years accounting related experience
3. Financial experience in gaming/internet service industry is preferred;
4. Self-initiative, communication skill, improvisation skills, capability for teamwork.

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037