Total 84,361 customer experience manager job vacancies in Singapore

The incumbent will play a crucial role in identifying, assessing, and mitigating risks within our healthcare institution. This position is responsible for implementing risk management strategies to ensure patient safety, regulatory compliance, and as well as to promote risk awareness and proactive risk management culture within the hospital.

This unique role combines risk management expertise with a strong focus on environmental sustainability, ensuring that the organization effectively manages sustainability risks while promoting a culture of environmental responsibility and stewardship.

Enterprise RIsk Management

1. Develop good understanding of the institution’s operating functions and process workflows via continuous risk assessments through risk register and KRIs that align with NUHS Group Enterprise Risk Management Framework.
2. Act as the risk advisor to various operating departments and promote risk awareness and accountability amongst management and staff.
3. Work with internal stakeholders to plan and implement Control Self-Assessment (CSA) exercises to assess the effectiveness of risk management and control processes.
4. Oversee non-clinical incident reporting and risk management system to escalate and track incidents, feedback, and near-misses.
5. Provide training and educational programs on risk management practices to promote a culture of safety, quality, and risk awareness among staffs at all levels.
6. Provide secretariat support for Risk Management Committee meetings.
7. Assist in ad-hoc projects, investigations, and administrative duties, where required.

Environmental Sustainability

1. Develop and implement an environmental sustainability strategy aligned with NUHS Net Zero Targets roadmap.
2. Lead the identification and support ground up initiatives including performing feasibility and scalability studies of the initiatives.
3. Identify and assess sustainability risks and opportunities within operating departments as part of enterprise risk management.
4. Promote culture of sustainability through staff engagement program by organising talks, workshops, and awareness events to empower staffs to contribute to sustainability initiatives.
5. Stay current on environmental sustainability best practices/ green technology and monitor progress and report on the outcomes of sustainability initiatives.
6. Provide secretariat support to Go Green Group meetings.

Requirements*

• At least 8 of relevant working experience in risk management, internal control, and compliance preferably in hospital and healthcare industry.
• Prior experience in sustainability, or ESG (Environmental, Social, and Governance) roles will be an advantage.
• Passion for environmental sustainability and a commitment to driving positive change.
• Good project management skill and comfortable working with figures and details.
• Experience in data analytics would be considered favorably.
• Energetic and ability to analyse complex issues for identification of root cause and recommendation of practical remediation measures.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Responsibilities:

• To facilitate the implementation of new market products/projects and initiatives, including putting up the policies/procedures and maintenance of Operations Procedure Manuals.
• Perform reporting to Management, Head Office and MAS
• Prepare Swift message and management of Swift system

Requirements:

• Degree in Finance/Business
• At least 6-8 years of working experience in International banks across for wholesale loan and various treasury product
• Experience required in fund finance, structured finance, or corporate finance, SBLC/ LC, all corporate loan products
• Preferably with knowledge in Treasury products such as FX/Money Market, Bond and Derivatives
• Knowledge and experience in Operations functions/processes
• Knowledge and experience in Swift System

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Responsibilities:

• Be responsible for end-to-end software development engineering. This includes pre-project initiation, functional specifications to development, implementation, testing and support.
• Lead and manage a technical team with focus on delivering banking systems and solutions, in alignment with organization's business objectives
• Participate in application technical design, development and review. Ensure that the application designed and built conforms to the requirements, principles and models that support the solution architecture overall roadmap, as well as complying to policies, standards and procedures.
• Analyze the impacts on current system, research problems, design and implement optimal solutions.
• Maintain an awareness of the latest technological trends and developments in order to introduce new processes and products to enhance the application.
• Develop and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.
• Ensure oversight and accountability on technical deliverables (internal teams and vendor deliverables), system maintenance and conformance to quality standards.
• Communicate effectively with vendors and internal teams on technical delivery
• Participate in agile team activities, including feature design, planning, estimation, daily standups.
• Streamline deployment processes and assist to formulate implementation and deployment plan.
• Analyze existing technical debts and implement solutions to remove technical debts with zero impact to productions services.
• Adopt a data-oriented approach to analyzing problem trends, identity root cause and hands on to fix it permanently.

Job Responsibilities:

• Bachelor in Computer Science, Computer Engineering, Information Systems or any related field.
• At least 5 years of experience in application development and maintenance with full software development life cycle experience
• Strong experience intechnical delivery and/or technology implementation
  managing third party vendor relationships, onshore and offshore development teams to achieve business outcomes
  delivering global IT capabilities
  supporting and implementing large-scale, highly-available applications or other large project implementation
  
• Experience with Waterfall / Agile best practices and methods such as Scrum, Continuous Integration, Test Driven Development
• Solid experience in solutioning and system design.
• Solid experience in object-oriented design techniques, UML and object modeling
• Strong delivery and project management experience in implementing regulatory reporting system in order to comply with regulators in Asia region.
• Experience with a variety of source control and development tools
• Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.
• Able to manage day-to-day risk and deliver quality work in an effective / optimal manner
• Able to identify the team and individual’s strengths and development areas and steer / enable their growth and development in the right direction
• Good interpersonal and communication skills, both verbal and written.

The role and responsibilities include:

1. Strategic Planning: Developing and implementing operational strategies to achieve organizational goals. This involves analyzing current processes, identifying areas for improvement, and devising plans to optimize efficiency and productivity.
2. Resource Allocation: Managing resources such as personnel, equipment, and finances to ensure optimal utilization and cost-effectiveness. This may involve budgeting, forecasting, and allocating resources based on organizational priorities.
3. Process Improvement: Continuously evaluating and improving operational processes to enhance quality, reduce costs, and increase efficiency. This may include implementing new technologies, streamlining workflows, and eliminating bottlenecks.
4. Quality Control: Establishing and maintaining quality standards to ensure that products or services meet customer requirements and regulatory standards. This involves implementing quality control measures, conducting inspections, and addressing any issues or deviations from standards.
5. Supply Chain Management: Overseeing the flow of materials, products, and information throughout the supply chain, from procurement to delivery. This includes managing suppliers, inventory levels, logistics, and distribution channels to optimize the supply chain and minimize costs.
6. Risk Management: Identifying potential risks and developing strategies to mitigate them. This may involve assessing operational risks, implementing safety protocols, and developing contingency plans to minimize disruptions to operations.
7. Team Leadership: Providing leadership and guidance to operational teams to ensure that they are motivated, engaged, and aligned with organizational objectives. This includes setting performance goals, providing training and development opportunities, and fostering a culture of collaboration and accountability.
8. Communication: Facilitating communication and collaboration between different departments and stakeholders to ensure smooth coordination of operations. This involves conveying information effectively, resolving conflicts, and fostering a positive work environment.
9. Compliance: Ensuring compliance with relevant laws, regulations, and industry standards. This includes staying up-to-date on regulatory requirements, implementing compliance policies and procedures, and conducting audits to ensure adherence to standards.
10. Continuous Improvement: Promoting a culture of continuous improvement by encouraging feedback, fostering innovation, and implementing best practices. This involves regularly evaluating performance metrics, soliciting input from stakeholders, and making adjustments to operations as needed to drive ongoing improvement.

The qualifications

1. Education: A bachelor's degree is typically required, preferably in business administration, operations management, engineering, or a related field.
2. Experience: Relevant work experience ,Candidates need 5 years of experience in operations management, supply chain management, logistics, or a related field.
3. Industry Knowledge: Familiarity with the specific industry in which the organization operates is often important.
4. Technical Skills: Operations managers should possess strong technical skills related to operations management, such as proficiency in project management, process improvement methodologies
5. Analytical Skills: The ability to analyze data, identify trends, and make data-driven decisions is crucial for operations managers.
6. Problem-Solving Skills: Operations managers must be adept at identifying issues, diagnosing problems, and developing effective solutions. This requires strong problem-solving skills, critical thinking abilities, and the capacity to think creatively to address complex challenges.
7. Communication Skills: Effective communication is essential for operations managers to convey information clearly, collaborate with team members and stakeholders, and build positive relationships. This includes both written and verbal communication skills, as well as active listening skills.
8. Leadership Abilities: Operations managers need strong leadership skills to inspire and motivate their teams, delegate tasks effectively, and provide direction and guidance. They should be able to foster a positive work environment, resolve conflicts, and develop the talents of their team members.
9. Organizational Skills: Given the multifaceted nature of operations management, strong organizational skills are essential. Operations managers must be able to prioritize tasks, manage multiple projects simultaneously, and ensure that deadlines are met.
10. Adaptability and Resilience: The ability to adapt to changing circumstances, navigate uncertainty, and remain resilient in the face of challenges is important for operations managers. They should be able to lead effectively in dynamic environments and embrace change as opportunities for growth and improvement.

Responsibilities:

• Ensure coverage of relevant regulatory requirements and recommend improvements to corporate policies, procedures and practices
• Lead or participate in the planning for each audit assignment to ensure performance of audit assignments, quality of reports and timeliness of deliverables
• Develop audit plans and programs. Ensure that these documents are up-to-date and suitable to the current operating environment of the auditee
• Ensure timely reporting of findings, risks and recommendations for auditee’s response and finalisation of report to Audit Committee
• Lead or participate in other ad-hoc assignments including special projects and investigations
• Assist in the follow-up with auditees on outstanding audit findings through the issuance of Audit Tracking Report and verification of resolved findings;
• Ensure that audit operating standards and procedures are observed, and requirements of the Quality Assurance Review are met
• Assist in the administration of Group Internal Audit and ensure effective and efficient usage of the Department’s resources
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements:

• Bachelor's degree in Accounting, preference will be given to those with Chartered Accountant or Certified Internal Auditor certification
• 5 to 8 years of relevant audit experience;
• Strong report writing, communication and presentation skills

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

The KPMG Actuarial Services team offers innovative business solutions to help clients navigate the rapidly changing insurance industry. Our professionals have sound technical skills with the ability to cut through complex issues to help our clients make more effective and efficient business decisions. We invite highly motivated, dynamic professionals to join our growing Actuarial practice. Successful candidates will play a significant role in offering a wide range of actuarial consultancy services in the insurance and financial services industry.

The role involves:

• Performing actuarial audit for our life insurance and reinsurance clients
• Liaising with internal and external stakeholders to perform assessments, discuss the findings and prepare assessment reports
• Contributing to IFRS 17 projects including assisting in financial impact assessment, performing actuarial modelling and providing technical support
• Participating in advisory engagements related to capital and risk management reviews, reserving and pricing reviews, mergers and acquisitions consulting, and pension valuation
• Reviewing or building financial models including business planning/ forecasting, corporate financing and capital management
• Mentoring and training of junior staff

The ideal candidate should have:

• Possess a recognised degree or relevant qualification
• At least 2 years of experience in the life insurance or consulting field preferably within the ASEAN market
• Possess strong communication, analytical and problem-solving skills with the ability to work independently
• Advanced proficiency in actuarial modelling with Prophet is a must

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

Our client is a global MNC, one of the most established pioneers in the Industrial Equipment industry. Due to business needs, they are now recruiting for Sales Manager Graduate Program to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties:

• Upselling company's product range
• Expanding our customer base and acquiring new accounts.
• Conducting technical sales presentations to clients.
• Nurturing and maintaining strong client relationships.
• Collecting valuable marketing insights.

Requirements:

• Min Degree in Engineering or a related field
• Willingness to base in Indonesia after 1 year of Graduate Program
• Min 1 year of sales experience in relevant industry
• Ambitious and looking for career progression

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Roles & Responsibilities

Role and Responsibilities

· Ability in leading of Project Team to achieve excellence in the project.

· Plan and manage project schedule to ensure project completion according to schedule.

· Manage subcontractors’ activities to ensure compliance with contract requirements.

· Monitor compliance of work with workplace safety and health regulations.

· Monitor the quality of project delivery to make sure they meet project requirements and regulations.

· To implement control measures on material / plant & equipment / utilities usage.

· Supervise daily site activities.

Job Requirements

· Degree in Civil / Structural / Building Engineering

· Completed 2 Projects as Project Manager in Residential Condo, Residential Development

· Min 3-5 years relevant experience.

· Computer skill- Using Microsoft Project, Excel, Word & Power Point etc.

· Certificate of Project Manager

· Microsoft Project

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Sales Project Assistant Manager to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Sales Project Assistant Manager:

• Upselling company's product range
• Expanding our customer base and acquiring new accounts.
• Conducting technical sales presentations to clients.
• Nurturing and maintaining strong client relationships.
• Collecting valuable marketing insights.

Requirements:

• Diploma in Engineering or a related field.
• At least 3 years experience in B2B sales in related industry
• Stong connections and a robust network within the construction / building sector is an added advantage
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

A new and exciting Test Manager 7 months contract position for a large global bank ideally looking for someone with Private Banking experience.

Responsibilities:

• Define, execute, and monitor the overall project test strategy. Keeping overall track of the scope of testing by measuring the test progress and evaluating the results
• Ensuring alignment to existing organization processes and project management framework
• Prepare and maintain test specifications and test scripts (test scope, test scenarios, test conditions, test cases, test data and traceability matrix) as per the Functional Specifications and timeline.
• Review test specifications, test scripts and test results. Execute test cases, regression tests and confirmation tests according to test plan.
• Be the single point of contact (internal and external) for all test related matters and issues
• Execute follow-up test to ensure software defects/issues are resolved.
• Manage testing activities i.e. test plan preparation, traceability matrix preparation and update, test cases generation and execution, test results and test report review
• Manage, track and ensure proper closure of defects detected during testing
• Provide regular updates to reporting manager on status of assignments and arising matters
• Update the relevant documentations related to the project/change appropriately.
• Implements and enforces new processes and procedures with an ability to simplify testing through automation and innovation
• Ensuring adherence to all relevant policies and procedures as per the project management framework. Demonstrates a good understanding of risk awareness and compliance issues to minimize project, business, operational and reputational risk.
• Working with cross functional teams like project team, operations, technology/IT partners and adopting a collaborative approach that supports the project and departments objective

If you are interested in this position, please feel free to drop me a message and send your CV over to [email protected]

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

Our client is a Manufacturing MNC, one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Quality Manager to be part of their Quality team for ongoing transformation projects. They are located in the North – easily accessible.

Job Responsibilities of Quality Manager

• Lead and coordinate all activities related to ensuring product quality and adherence to standards.
• Develop and implement plans to gather and analyze quality data at various stages of production, collaborating with Production and Material teams.
• Establish and maintain a robust Quality Management System, ensuring its effective implementation and audit readiness.
• Monitor and control the processing and delivery of non-conforming products until corrective measures are implemented.
• Prepare and submit timely quality reports to the management, including statistical process control analysis.

Qualifications

• Minimum diploma
• 10 years experience in quality management
• Good understanding of ISO 13485 and QMS

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

Key Responsibilities:

• Provide leadership to the manufacturing team to manage activities of Singapore Standardisation Programme, including administering, developing, and promoting of Singapore Standards.
• Plan, monitor, manage and complete standardisation projects to ensure launch of standards are timely according to the respective Standards Committees’ business plans and targets.
• Provide secretariat support for the Standards Committees, Technical Committees and Working Groups in the area of technical research for new standards/reviewing existing standards.
• Coordinate with government agencies, professional bodies and industry associations to plan, and monitor standardisation projects.
• Handle enquiries from enterprises regarding testing & conformance requirements stipulated in standards.
• Organise workshops/events/seminars to promote standards.
• Work with industry partners in the area of your responsibilities to identify critical and emerging standards to support national plans and enhance enterprise competitiveness, improve productivity and facilitate trade and market access.

Requirements:

• A recognised degree in Advanced Manufacturing / Aerospace / Engineering Science / Industrial & Systems / Material Science / Mechanical Design / Naval and Marine / Robotic Systems Engineering or diploma from a recognised institution with preferably 5 years of industrial experience.
• Results-oriented and able to execute projects effectively.
• Have strong interest in industrial Standards development and promotion.
• Possess excellent networking, analytical, communication, industry engagement skills.
• Proficiency in Microsoft Words, Excel, PowerPoint and minute writing is expected.
• A good command of spoken and written English is a must.

Job Duties

• Follow all laboratory protocols and policies in checking specimens (e.g. blood, stool, urine, etc) received & make sure that names tally with the request forms for testing.
• Assist in the care and maintenance of lab work area, furnishings & equipment.
• Follow test requirements of reference laboratory & procure appropriate specimen for testing.
• Perform bar coding samples & processes laboratory specimens received from patients under prescribed laboratory guidelines.
• Utilize lab information system (LIS) to register patients, retrieve results & print reports. • Maintains adequate level of supplies in the work area.
• Receives requested stock items & distributes them to the appropriate place within the laboratory
• Aliquoting of urine samples
  

Requirements:

• Minimally GCE "O" Level and above
• Able to start work on short notice

Interested and qualified applicants, please send your resume to ivy.yong@recruitexpress.com.sg

Ivy Yong Shi Mei

CEI Registration No.: R2198995

Recruit Express Pte Ltd (EA Licence No.: 99C4599

ADMIN CUM ACCOUNTS MANAGER POSITION RESPONSIBILITIES:

Accounting Management:

• Handling full set of accounts function, include GL, Balance Sheet, Profit & Loss etc.
• Execute full-spectrum Accounts Payable & Accounts Receivable duties promptly
• Handle invoicing, account transactions, and monthly SOA, maintaining accuracy.
• Maintain the General Ledger and reconciled monthly accounts
• Maintain fixed asset register and depreciation listing
• Prepare monthly bank and cash reconciliation statement
• Process staff claims and reimbursement of claims
• Handle for GST Submission, IRAS AIS,IR8A, IR21, Corporate tax, Income tax etc.
• Responsible for preparation and closing of monthly and annual Financial statements.
• Ensure timely preparation of management and statutory reports,budgets, forecasts, and financial analyses
• Coordinate and liaise with external parties like auditors, tax agents and tax authorities
• Maintain proper documentation and ensure compliance of internal control
• Vendor sourcing and procurement- Handling of issue PO to all suppliers, Checking and Tracking the delivery status and inform to Project Team
• Perform any other ad hoc duties when required.

HR Administration:

• Oversee full HR functions, including recruitment, Termination, payroll, Work Pass matters (MOM WPOL/EPOL/OFWAS, BCA matter, etc.)
• Coordinate recruitment process, employee onboarding and offboarding processes, ensuring a smooth transition for new hires and departures
• Prepare employment contracts and miscellaneous HR correspondences.
• Stay updated on labour laws, ensuring company compliance.
• Assist in updating employee records in the HR System
• Handling of corporate's insurance matter (WICA, FWMI, Vehicle, etc.)
• Processing of Government Bodies claim such as Maternity claims, Childcare leave claims, WICA Insurance Claims and etc.
• Manage day-to-day office operations, including maintaining office stationery, printed materials, equipment, and facilities.
• Handling of employees' training matter
• Preparation and submission of statutory surveys and other ad-hoc surveys required.
• Support general office operation
• Undertake other ad-hoc duties as assigned

Company: Electronics, Manufacturing, Trading Company

Location: Central (Near MRT Station)

Position: Customer Service Coordinator (Job ID: 18607)

Working Hour: Mon-fri: 9am-6pm, Sat: 9:00am to 3:00pm (x1-2times based on duty roster with duty allowance $150)

Job Description:

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails, phone calls and live chat.
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Promote Web Ordering System to customers

Job Requirements:

• Comfortable to work on Saturday, 9am-3pm (1-2times per month according to roster, allowance will be provided).
• Minimum GCE “O” Level Qualification
• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Good communication and interpersonal skills
• Able to work independently with minimal supervision and is a good team player
• Meticulous and organized
• Able to multi-task and work in a fast-paced environment

Other information:

1. Working hours: Monday to Friday: 9:00am to 6:00pm, Saturday/PH: 9:00am to 3:00pm (x1-2 times based on duty roster)
2. Duty Allowance Amount - $150 for working on Saturday and $200 for PH on weekday. If PH falls on Saturday, duty allowance remains at $150 and will be compensated with 1 day of PH-In-Lieu
3. KPI – For example, an average of 25 mins for order processing and 7 mins for order processing. Hence, the candidate need to be comfortable working in such an environment.
4. OT – Depends very much on the volume as CS will need to clear all orders/enquiries received before cut-off at 5pm. For now, OT is minimal but when the volume is high, OT can be around 1-2 hrs per day.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Job Responsibilities:

• · Ensure the quality of all construction trades performed are in accordance with the requirements of the Company and Authority’s Quality standards.
• · Develop and implement QAQC Management System and continually looking for improvement.
• Prepare on project specific CONQUAS, Quality Management and Green & Gracious assessment by the relevant Authority with specific contract requirements.
• Ensure regular inspections are conducted for clearance of all trades at sites are compliance to standards and specification.
• Ensure regular inspections on materials delivered to sites and materials used on-site to ensure materials are defects-free.
• Review Non-conformance reports and ensure preventive and corrective actions are implemented.
• Ensure that all preventive and corrective actions are taken and monitored for effectiveness.
• Ensure that all project quality records and quality audit plans are maintained in proper documentation.
• Ensure all the ISO Standards and Policies, statutory obligations and recommended Codes of practices of new and developed legislations and other standards are disseminate to all staff.
• Regular review and improve a cost-effective quality system on the project in accordance with the requirement of the Company Quality Standards.
• Ensure that quality control is conducted efficiently and economically in liaison with the Project Manager, Project In-charge(s) and other project staff responsible for quality control activities.
• Coordinate with clients for witnessing the laboratory testing and field testing.
• Prepare QA/QC reports on Project updates to Project Manager.
• Ensure that quarterly internal audits are conducted and follow through the actions on findings.

Job Requirements:

• Degrees/Diploma in Electrical / Mechanical / Building Services / M&E Engineering.
• Minimum 7 years for Senior QA/QC Manager with related working experiences.
• Possess practical knowledge in QA/QC regulations, systems and processes.
• Proficient in CONQUAS is a MUST.
• Show independency ability to multi-task, prioritize, and organize tasks.
• Proficient in MS Office, good problem analytical and problem-solving skills.
• Possess good Interpersonal skills and communication skills.

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

Responsibilities
> Create and execute a strategic sales plan that expands our customer base and extends the company's global reach.
> Meet with existing customers & potential customers and grow long-lasting relationships that address their needs.
> Recruit sales representatives, set objectives, train and coach them, and monitor their performance.
> Identify knowledge gaps within the team in Singapore, Malaysia, China, Vietnam, Bangladesh, Indonesia, Sri Lanka, Myanmar etc and develop plans for filling them.
> Ensure that company targets are met by holding daily check-ins with sales team to set objectives and monitor progress.
> Manage the month-end and year-end close processes.

Required skills and qualifications
> Five or more years of experience in managing overseas sales in a corporate setting.
> Proven record of success with the entire sales process, from planning to closing.
> Excellent communication, interpersonal, and organizational skills
Superb leadership ability.
> Ability to travel at least 30% of the time.

Preferred skills and qualifications
> Motivational speaking experience
> Proven success rate at levels above sales target

Responsibilities:
▪ Identify potential Claim (Customer, 3rd party service provider or internal department) and coordinate with insurance team appropriately and open claim file accordingly.
▪ Discuss with internal department and response to claim notification from customer and/or 3rd party service providers. (Carriers, Haulers, Rail operators, Terminals, Local Authorities)
▪ Lead and guide in claim incident management. (including other Business Units)
▪ Verify the liability based on the SOP, agreements, terms and condition whenever appliable.
▪ Liaise with internal departments, business units and 3rd parties to mitigate and minimize further losses, damages on running claim cases.
▪ Propose cost recovery whenever applicable and possible.
▪ Attend claim related documents (e.g. LOI, Liability or No further liabilities letters, invoices etc)
▪ Follow up with other offices, business units, department and 3rd parties on running/open claim cases.
▪ Updates insurance team, Rotterdam claim department and management on open claim cases and share the monthly/weekly overviews.
▪ Assist Operation manager on operational related matters as assigned. (to meet KPI targets and improve operational efficiency)
▪ Other ad-hoc duties and initiatives assigned

Requirements:
▪ Diploma or equivalent qualification
▪ Good communicator with fluency in English
▪ Minimum 2 years of relevant experience
▪ Self-motivated and ability to perform under pressure
▪ Strong team player with good initiative and ability to work independently
▪ Good interpersonal skills and able to interface with all levels internally and externally in a professional and responsive manner
▪ Able to multi task and handle work professionally, maturely and efficiently

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Sim Jia Hui

EA Personnel Reg No: R22106242

Responsibilities:

• Work closely with the Board, Senior Management and key stakeholders on the development of 5-years strategic plan
• This will involve developing and refining strategies, setting key performance indicators and making contributions to budgeting.
• Assist in driving the organisation’s corporate planning process.
• Monitor achievements in its strategic plan and corporate scorecard.
• Assist in the engagement and regular reporting
• Monitor industry intelligence for benchmarking purposes.
• Manage Board matters including Board of Governors and their terms of reference, Board member relations, coordination of Board meetings
• Assist in governance oversight over database including setting out policies and procedures to ensure data integrity and protection.
• Assist in compliance and regular reporting on charity governance.
• Assist in other related areas including risk register, Emergency / Business Continuity Planning and other duties as assigned
• Perform and oversee secretariat duties for regular management meetings.

Requirements:

• Degree holder with minimum 5 to 8 years of relevant working experience especially in strategic planning and strategy development.
• Good critical thinking, analytical and problem-solving skills.
• Excellent stakeholder engagement and communications skills (i.e. written and spoken).
• Good knowledge of corporate governance

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Product Portfolio Manager to join their Sales Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Product Portfolio Manager:

• Spearhead Sales & Marketing initiatives for pharmaceutical equipment
• Lead strategic sales management for key accounts
• Develop in-depth technical expertise on products and applications
• Meet with new and existing customers to introduce and promote equipment and solutions
• Cultivate and enhance relationships with customers
• Contribute to the team's product portfolio growth

Requirements:

• Diploma in Mechanical / Electrical / Chemical Engineering
• Relevantt sales experience in similar industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

This position will start off as 1.5 year contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:
You will attend to phone enquiries from our policyholders and distribution representatives, effectively maintaining the Contact Centre’s high level of accessibility.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Hiring Customer Service Officers for a premier learning centre in BISHAN and are open to travel to other centres when operational need arises.

Our CSOs are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote the enrichment centre programmes to potential and existing customers.
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly Administrative Duties
• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for enrichment center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents.

JOB REQUIREMENTS

• Minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centres settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail oriented.
• Able to display effective and efficient customer service abilities.
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to enrichment centre ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centres due to work exigencies.

OTHER INFORMATION

• Your work schedule is pegged to the center's operation hours and operational needs.
• CSO will work the following hours: Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of 1Hour meal break
• 1 weekday off; 1 rest day +/- 2-hour meeting per week
• Work location is subject to operational needs. You need to be comfortable with traveling to branches around Singapore.
• Salary ranges from $2650 - $3500 with Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

If you possess the above-mentioned Customer Services experience with any enrichment sector , music school, art class etc .

Kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

Duties

• Handle blood, urine fences samples
• Assist in benchwork, spinning, barcode labelling, eloquent urine and stool sample, verify patient's gender and details
• Lab work & admin duties

Requirements

• Min N/O Level
• No experience needed, on job training provided
• Comfortable with standing long hours
• Comfortable with handling samples (blood, stool, urine)

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Prestige Luxury French Brand seeking experience and passionate Boutique Manager with Critical thinking Skills in Marina Bay Sand

DUTIES

DRIVE BOUTIQUE PERFORMANCE & COMMERCIAL STRATEGY

• Achieve the different sales targets (KPI) and objectives as agreed with Management:
• Monthly & yearly target Sales target by product categories
• Communicate business updates regularly & efficiently to the HQ (by phone or meeting)
• Manage inventories in a pro-active way to increase the sales and keep a financially healthy stock level.
• Optimizethe store's commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses and develop sales in line with overall company objectives and policies.
• Be fully aware of the communication plan and strategy, proposing what could help achieve sales objectives.

DEVELOP CLIENT PORTFOLIO & SERVICE EXCELLENCE

• Win customers by providing consistent, exemplary service experience.
• Demonstrate creativity and promote monthly Touch Base (CRM) activities, templates, follow-up to develop customers loyalty
• Encourage team members pro-activeness in developing strong and lasting client relations
• Communicate courteously with customers by telephone, email and face to face
• Tact and diplomacy to ensure complaints/conflicts are handled timely, professionally and effectively.
• Use any client feedback as a tool for improvement.

SET TEAM STANDARDS

• Provide strong leadership to the team in order to motivate them to execute sales generation.
• Lead your team with a positive attitude, energy & long-term vision - Understand and be empathetic to personal issues and potential impact on team moral.
• Able to identify personal, team and brand development needs.
• Able to be persuasive/influential in interpersonal style,
• Build trust, encourage forward thinking and create energy within the team.
• Contribute to team effort by accomplishing related results as needed
• Create a high-performance team that drives sales through achieving company store results & KPls
• Interview, recruit staffs, integrate newcomers & motivate your team to perform to the best of their ability
• Staff planning, retention & promotion
• Organize daily team briefing, weekly meeting, performance appraisal
• Provide regular feedback & coaching activities to drive performance
• Promote the service sense mindset of the team
• Able to communicate at all levels, with genuine interest, positive body language and immaculate personal presentation (encouraging mutual understanding between team members and the leader)
• Responsible for the grooming standards of the team
• Initiate & supervise the development plan of your team.
• Ensure that all sales associates are properly trained and get regularly updated on luxury brand and products knowledge, general product mix & match skills and basic selling skills.
• Follow through on development of your team members with training team.

ASSURE THE MERCHANDISING OF THE BOUTIQUE

• Responsible for the standards of the boutique
• Ensure boutique visual merchandising is up to HQ expectations,
• Ensure the boutique operational maintenance is up to standards with assigned contractors: Daily clean up
• General store condition (including back of house Lighting)

REQUIREMENTS

• Min Secondary or Diploma education
• Communicate clearly & concisely, orally & in writing.
• Focus on objectives, follow through on projects & demonstrate attention to detail.
• Manage effectively in fast-paced environment.
• Demonstrate a high degree of professionalism, integrity & reliability.
• Demonstrate passion for customer service.
• Manage store operations independently, plan & prioritize workload.
• Min 5 years of Luxury industry experience with min 3-5years experience in management
• Basic Salary of $5000, commission range $1,100 to $1,800+ AWS + Performance Bonus
• Attractive Staff Benefits
• Driven Passionate in Retail and Good Attitude

Interested applicant kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882 (Ming Er)