Total 83,120 Full-time customer experience manager job vacancies in Singapore

Description

To lead, plan, prioritise and manage multiple maintenance projects.

To prioritise tasks and assign team members to ensure that the team’s overall resources are used effectively and that maintenance project deadlines are met.

Responsibilities

• To lead the most complex or critical plant maintenance projects, monitor progress and performance against the project plan.
• To evaluate and authorise changes that significantly impact the scope budget or timeline of a plant maintenance project.
• To identify and resolve operational problems and minimise delays.
• To select and manage on-going relationships with external contractors so that the organisation receives satisfactory standards of service.
• To attend all site meetings and attend to Client’s project queries and requirements.
• To select, guide and develop a team of plant maintenance team with operational responsibilities to ensure that the organisation achieves it business objectives and complies with all relevant regulations.
• To ensure that organisation and government standards on safety are met.
• To ensure customer quality specifications are constantly met.
• To allocate capital and human resources to maximise productivity.
• To supervise and implement project expenses, other assets and resources with budget.

Requirements

• Degree in Mechanical Engineering or equivalent preferred
• 7 to 10 years of experience in relevant field.

Part Time Service Crew at YATSUDOKI SINGAPORE x 10!!!

Job Description

· To deliver excellent customer service

· Hande cashiering system, various payment mode and devices

· Taking and packing orders for customers

· Ensure shelves are continuously stocked

· Maintaining cleanliness of store

· Cross sell and up sell products

Job Requirements

· Minimum GCE “N” level

· Have some experience in F&B industry

· Cheerful persona and able to work as a Team

· Able to work in a fast pace environment

· Must be able to commit a minimum of 4 days per week

· Shift work, 6 - 8hours/shift, up to 11pm, including weekends and PH

· $10/hr

· Available immediately preferred

· Students are welcome!

· Work Location: Millenium Walk and Tampines West CC

· Interested candidates are welcome to call 6659 3895 or email CV to [email protected]

Working day : 5 days

Working hour : 9am -6pm

Address : Telok Ayer

Job Responsibilities:

• Assist Partners/Managers in managing audit engagements and delivering quality service to clients.
• Manage a portfolio of international and local clients including client’s expectations and deliverables, responsible for all client management services and act as a liaison between clients and the engagement team.
• Lead team to complete all audit related processes & procedures including finalisation of financial statements.
• Coach and mentor team members, including on the job training and timely performance review.
• Prepare and/or review consolidation of group accounts.
• Apply requisite professional scepticism during the course of the work and exercise professional judgement on critical technical issues.

Job Requirement:

• Bachelor's Degree with minimum 3 years experience
• External auditor experience required

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Duties

• Construct, create, and maintain a BIM model using pre-existing 2D CAD or PDF designs or start from scratch.
• Verify the quality of the models and find any interdisciplinarity conflicts.
• Create and maintain Revit-based plans, sections, elevations, and details that can be utilized for fabrication, shop drawings, as-built drawings, tender drawings, authority submission drawings, and design analyses.
• Create a 3D center-line model so that a structural engineer may analyze it.
• Upkeep and application of the business's BIM guidelines, contents, facade template, and library
• Any additional ad hoc tasks that the supervisor assigns

Requirements

• Need to grasp the fundamentals of facade design at the very least. It is essential to have experience submitting BIMs to authorities.
• Proficient in Revit. Proficiency in alternative BIM applications is a plus.
• Needs to be adept at managing their time.
• Need to be able to work with little direction
• Need to be aware of the worksets and worksharing features of BIM and possess good observational skills.
• Needs to have a positive working attitude and be a team player.

For interested applicants, kindly send your resume in Word/PDF format including the following:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Highlights:

• Permanent job opportunity
• Great remuneration & benefits
• Fun & fast pace environment
• Game Industry / Tech Industry background is preferred

Job Description:

• Analyze data related to our group-level game projects, covering aspects such as game products, commercialization, operation, and marketing.
• Conduct market analysis, evaluating competitors, publishing channels, market trends, and working with business stakeholders to identify opportunities and improve efficiency.
• Lead demographic and behavioral analysis of gamers, with a focus on user value, retention, and monetization. Utilize methods like data analysis, data mining, and user research to optimize gaming products.
• Develop regular reports and user-friendly dashboards that offer business insights based on data performance.
• Ensure data integrity throughout platform tools and workflows, identifying and resolving any inconsistencies in the data.
• Collaborate with our Slate Development Team to facilitate product proposals.

Job Requirement:

• Hold a Bachelor's degree (BA/BS) in a field related to Data Analytics.
• Possess over 5 years of experience in data analytics, with a preference for experience in the tech or gaming industry.
• Demonstrate proficiency in SQL, covering database management and data wrangling/processing, along with expertise in Tableau or similar dashboard tools.
• Showcase strong analytical and problem-solving skills, with a proven track record of making data-driven decisions and instigating change through data analysis and user research.
• Have excellent written and verbal communication skills in English.

HOW TO APPLY:

Interested applicants, please share your latest resume in MS Word format to [email protected] or click on “Apply Now” and provide the below details in your resume.

1. Last drawn salary
2. Expected salary
3. Notice period
4. Reason for leaving

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

This role works with IBG segment manager and will work closely with internal stakeholders such as segment and product teams, as well as external agencies and vendors. Your responsibilities include but not limited to:

• Execute events, help with content creation, and assist in the roll out of segment marketing campaigns.
• Responsible for planning, executing, and managing a variety of marketing events that align with the company’s brand objectives and strategic goals.
• Work closely with cross-functional teams to deliver impactful events that enhance brand visibility, customer engagement, and ultimately contribute to business growth.

Job Qualifications

• Degree in Marketing or related field or equivalent practical experience.
• With 5 – 8 years’ marketing experience in a campaign manager/marketing program manager/marketing manager capacity.
• Able to work under pressure or in a high growth environment that is constantly changing.
• Able to manage multiple initiatives and deliver under tight deadlines.
• Able to work with multiple stakeholders across diverse teams.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Manager to develop strategic plans and system implementation to support through the next phase of growth and development roadmap.

You will be responsible for:

• Supervise, drive, and grow the recruiting team
• Improve on current process and implementing new business processes and procedures
• Monitor various recruiting metrics, costs analysis, effectiveness of sales to provide reports to the management
• Recommend and execute action plans to improve the employer brand
• Coordinate with various departments to forecast future hiring needs
• Building up the company’s professional network through relationships with HR professionals, external vendors and internal stakeholders
• Other ad-hoc duties may apply

Requirements

• At least 5 to 8 years of relevant experience (Preferably in the Recruitment Staffing industry)
• Proven work experience in Managerial / Supervisory level
• Strong business acumen, analytical skills and use of data to advice on key business insights

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

R1107107

This list of duties is not exhaustive and may change from time to time according to business needs.

• Responsible for full spectrum of corporate secretarial work for a portfolio of companies comprising a mixture of onshore and offshore companies (mainly BVI, Cayman and more) registered in various jurisdictions.
• Handling full spectrum of corporate secretarial and compliance matters for all stages of Company lifespan (from incorporation to closure).
• Ensuring timely compliance with all statutory requirements (such as filing of annual returns, financial annual returns, economic substance, and others with government/statutory/registered agencies.
• Handle periodic reviews of KYC and client due diligence information of existing and relationships and responsible in obtaining compliance clearance.
• Liaising with internal and external stakeholders such as accounting, compliance and finance team and clients.
• Responsible for overall revenue and a healthy accounts receivable record of the portfolio.
• Act as Authorised Signatory for nominee companies.
• Guiding, coaching, and supporting the team members to deliver and maintain high levels of service and work standards.
• Other administrative and/or ad-hoc duries as required
• Ensure compliance with company standards, policies, and procedures.

Requiremets:

• Min 5 years of working experience with supervisory role
• ICSA qualification or related degree
• Excellent Written and Spoken English
• Well versed in Microsoft skills
• Proficiency in Mandarin is a plus
• Knowledge in Miscrosoft Navision is a plus
• Good positive learning attitude and team player.
• Proactive, meticulous and able to work independently in a fast paced environment.
• Ability to prioritize and meet deadlines.
• Able to multi-task and work with deadlines.
• Excellent organisation, time management and communication skills.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

The Construction site Manager shall be responsible for the planning and execution of the construction works, managing construction supervisors and managing temporary works, and ensuring the construction works are executed in accordance with the contract specifications.

Lead and manage a team of project engineers & supervisors for the construction scope of works

Lead and manage a team of sub-contractors for the construction activities

Provide for site safety and security; devise and implement site policies and procedures

Set project goals and oversee projects to completion; schedule and track assignments

Handle sensitive information with confidentiality

Ensure compliance with company or government regulations; ensure compliance with contracted service level agreements (SLAs); maintain up-to-date county, municipal, and state licensing

Communicate with customers regarding products and services

Experience & Education:

· The candidate shall have a minimum of ten (5) years of construction experience, of which about five (3) years shall be in managing the construction of projects of similar size and complexity to the project

· Construction manager in Infrastructure (LTA) project (depot, underground metro, road tunnel and etc.)

· Mechanical Engineering degree holder

· More than 10-year experience in the construction industry

Position Summary

This role responsible for order fulfilment process

Job Description :

• Track and review all incoming orders, ensuring that all technical and commercial details are

correct for order processing.

• Process all orders timely and accurately into the ERP system.

• Coordinate with all internal and external stakeholders to ensure the smooth execution of

orders.

• Expedite orders to meet customers’ requirements.

• Acknowledge customers’ orders timely and ensure a high level of responsiveness to

customers’ requests.

• Review all backlog orders on hand and proactively escalate potential late orders to

stakeholders/higher management to mitigate risks on late deliveries or non-performance.

• Forecast all backlog orders and ensure monthly forecast targets are met.

• Respond to all customers’ enquiries timely.

• Handle, manage and escalate customers’ complaints and escalation.

• Work with sales closely to manage customers’ accounts.

• Feedback on customers’ needs and requests.

• Work with customers on their credit hold issues to clear roadblocks for shipments release

and delivery.

• Comply to company rules and policies on all businesses (Trade and Intercompany)

• Ensure all record retention.

• Prepare presentations and participate in business meetings.

Job Requirements

• Diploma / bachelor’s degree in supply chain / Logistics, Business Administration or

equivalent

• At least 3 years relevant working experience in a manufacturing environment

• Microsoft Office and ERP System

• Knowledge on international trade compliance rules and regulations.

• English - Excellent verbal and written communication skills

• Independent and able to work with minimal supervision.

• Possess sense of urgency and good time management

• Possess good problem-solving skills!

• Able to handle customers of different cultures.

• Able to work in fast paced and dynamic environment.

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

As our Manager- Client Solutions based in Singapore you will be responsible for acquisition of new clients. Reporting to the Director- International Business Development, you will drive business development efforts that generate leads, enhance brand visibility, and increase sales. In addition to personal sales goals and assigned targets, you will be pivotal in winning business to reach targeted goals by ensuring that leads are exchanged, relationships are managed, and clients are given a seamless experience — working with the international business development team, as well as Space Matrix offices in Asia and the US.

Specific Responsibilities

• You will prospect for potential new clients and generate new leads and track leads and forecast your sales efforts to create new bookings.
• You will Drive business development efforts in the region, acquire new clients and manage sales targets .
• Gather market intelligence, including information on clients and competitors in the Workplace Market Sector, industry trends, future projects, etc
• You will develop and take part in pitches and other presentations that meet the client’s needs and expectations.
• You will Work closely with the MD and the team to complete the sales cycle.
• You will Represent Space Matrix by targeting potential clients, project partners, and collaborators; identifying opportunities; building relationships to expand Space Matrix’s competitive position.

In addition to experience within the real estate facilities and/or "corporate workplace" market sector in Singapore, this position requires strategic thinking, quick problem-solving skills, excellent interpersonal and communication skills, digital media experience, and real business acumen.

Does this describe you

• You are a highly driven and motivated sales / business development professional.
• You have excellent oral and written communication skills.
• You have experience in managing complex sales cycle with B2B selling process.
• You have Undergraduate or graduate degree in business, marketing, or another field relevant to this role, with a minimum of 6 years of sales/ business development experience.
• You have Knowledge of the Workplace Market Sector in Asia-Pacific including competitive positioning and strategy.
• You have Experience working in Architecture, Interior Design firms or related fields.

Our Culture

We can offer motivated individuals who are prepared to confront head-on whatever comes their way. Members describe our company culture as collaborative, innovative, progressive, honest and fast. We perceive this as a nurturing, caring and continually maturing family; but which is also is a little chaotic at times, refreshingly apolitical, flexible and friendly.

About Space Matrix

Space Matrix design is a dynamic and agile 21st-century digital enterprise with a major client focus to deliver a profitable, sustainable and future-ready workplace solutions. We are continuing to revolutionise the delivery of design+build services in Asia with multiple offices across Australia, India, Singapore, Thailand and Vietnam. Space Matrix is number 10 in office design, globally and ranks No. 2 in Asia according to Interior Design Magazine’s 2015 Top 100 Interior Design Giants Survey.

To find out more visit www.spacematrix.com

Benefits Summary:

• One of the Well-Known F&B retail business which specializing in bakery
• Monday to Friday, 8.30am - 5.30pm
• Nearby MRT: Boon Lay MRT

Responsibilities:

• Evaluate and improve marketing and pricing strategies.
• Analyze market trends and evaluate competitors.
• Generate leads for new business opportunities.
• Review the sales performance of new products.
• Coordinate and suggest marketing strategies based on market research and sales trends.
• Develop and oversee the budget for the marketing department.
• Supervise branding, advertising, and promotional campaigns across shopping malls, media, and SNS-related platforms.
• Assist in creating creative briefs and guide creative direction for advertising and public-facing communications, including print, digital, and video assets.
• Conceptualize and execute multichannel campaigns.
• Evaluate the effectiveness and impact of ongoing marketing initiatives, promotions, and campaigns through tracking, analysis, and optimization.
• Manage the Loyalty program for campaigns, customer communications, and retention.
• Present concepts and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets.
• Address customer complaints related to promotional campaigns.

Requirements:

• More than 10 years of working experience.
• Possess the following skills:
  a) Know sales the process.
  b) Critical thinking and problem-solving skills.
  c) Creativity and great writing skills.
  d) Great communication skills.
  e) Good organization and planning skills.
  f) Know technology such as AdWords, InDesign, Illustrator, Photoshop, etc. High skills in Microsoft Office are a must.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Toh Qiu Wei | EA Personnel No.: R23116260

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

TASKS & RESPONSIBILITIES:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

Responsibilities

• Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency
• Manages daily aspects of the department and its staff to ensure projects/tasks are completed and goals and customer needs are met
• Collaborates with other managers to plan, direct, and coordinate programs and projects
• Collaborates with other managers to analyze costs, benefits, and losses of company profits.
• Drafts, submits, and presents various performance and management reports
• Manages inventory, approving or facilitating purchases as needed; negotiates related pricing contracts and verifies costs and receipts
• Address employee and customer concerns, such as conflicts or complaints.
• Monitor and ensure a clean and safe working environment

Qualifications & Requirements

• Bachelor’s degree in relevant field
• Ability to create and present ideas, reports, and budgets in various formats
• Able to work both independently and collaboratively.
• Written and verbal communication skills.
• Time management skills with the ability to assign and delegate tasks.
• Excellent organizational skills and attention to detail.
• Problem-solving attitude
• Flexibility to work in shifts

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Formulate and implement strategies/action plans for forging partnerships with universities - undertaking research and analysis of markets and universities, as well as trends and developments in the international education environment, to identify opportunities for the SMU community, focusing on forging partnerships with universities in the Americas.
• Advise and support management in SMU's external engagements, including managing incoming visits by partners/higher education institutes and staffing SMU principals for outgoing missions.
• Formulate, implement and evaluate strategies/action plans to raise awareness and build reputation for SMU within the global university community.

• Post-graduate qualifications or Bachelor Degree in International Relations, International Marketing or fields of study with a global-orientation.
• 6 years experience in the international education sector or working on cross-cultural exchanges at the people-to-people level, or in similar field of work.
• Proven high level skill in partner and project/event management – working with diverse teams and across cultures to achieve objectives, as well as in business development, analysis and cultural appreciation of foreign countries/markets.
• Strategic and analytical thinker.
• High level of written and oral communication skills.
• Meticulous with an eye for detail and keen appreciation of good documentation.
• Ability to manage multiple, competing tasks and deadlines with a high degree of accuracy.
• A good combination of high intelligence, emotional and cultural quotient.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

Job Description:

• Responsible for daily operations and management of the whole restaurant
• Staff training and scheduling: Create staff schedules, manage shift rotations, and ensure proper staffing levels during peak and off-peak hours, optimizing labor costs without compromising service quality.
• Financial and inventory management:Develop budgets, control costs, and drive profitability while monitoring financial performance.
• Guest Satisfaction: Ensure excellent service and food quality, addressing customer feedback and creating a welcoming atmosphere.
• Team Leadership: Recruit, train, and lead a motivated team to achieve operational excellence.
• Marketing and Promotion: Execute marketing strategies, plan events, and enhance the restaurant's visibility and reputation.
• Revenue and Sales Growth: Collaborate with the restaurant management team to develop and execute strategies for increasing sales, promoting specials and events, and achieving revenue targets, while monitoring and controlling costs to maximize profitability.

Qualifications:

• At least 5 years experience in Chinese food and beverage management
• Have the ability of market development, and can meet the performance requirements.
• Strong organizational and leadership skills.
• Familiar with food and beverage regulations in Singapore.
• Good communication skills

*The salary is subject to the candidate's performance and abilities.

Job duties：

Responsible for the daily production arrangement and management of the workshop, organize and coordinate the production according to the production plan issued by the planning department, ensure the completion of customer orders with good quality, quantity and delivery time, and achieve the targets of the workshop assigned by the production department.

1. Guided, supervised and checked the daily production arrangement and management, and organized the statistics and analysis of various production data

2. Responsible for the command and control of workshop production process to ensure the continuity and balance of production operations;

3. Supervise and inspect the implementation of the quality assurance system in the production process of the workshop, analyze the causes of unqualified products, review and improve the quality problems, and improve the qualified rate of products;

4. Responsible for the control and management of production costs in the workshop, and continuously reduce the production costs under the condition of stable quality;

5. Cooperate with relevant departments to verify and organize the application of new technology, new process and new equipment to improve labor productivity;

6. Responsible for organizing the implementation and inspection of 5S management and on-site management activities in the production workshop to implement safe production;

7. Responsible for the personnel management of production personnel in the scope of responsibility, such as probation, regular employment, transfer, promotion, overtime approval, leave, resignation, dismissal, etc

8. Responsible for organizing the management and maintenance of production equipment and tools in the workshop;

9. Hosted the morning meeting of the production workshop, and supervised the convening of the meetings of each shift and group;

10. Assign, train, guide, supervise, check and assess the work of each subordinate in the workshop;

11. Responsible for handling abnormal situations in the workshop and coordinating with other departments to ensure the normal operation of the workshop;

welfare :

specific negotiable;Provide working meals, birthday benefits, annual salary adjustment and promotion opportunities

58 RECRUITMENT PTE. LTD.

2 GAMBAS CRESCENT #06-22 SINGAPORE 757044

LICENSE NO:19C9772

TEL:67026282

Job Summary:

We are looking for a detail-oriented and customer-focused service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include repair and calibration of our market leading visual and infrared camera equipment as well as detection and metrology devices. Further the Service Manager will be providing the highest level of customer service and developing lasting customer relationships through outstanding customer centricity. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a service manager, you should display a strong technical hands-on mentality as well as outstanding cross-functional collaboration skills across all hierarchy levels. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.

Primary Duties & Responsibilities:

· Repair and maintenance as well as calibration of customer cameras and other instrumentation

· Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

· Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.

· Setting up and maintaining a service desk and evaluating its efficiency.

· Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.

· Monitoring department issues and client complaints to create methods to lessen recurring issues.

· Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

· Maintaining strong relationships with manufacturers, dealers, and sales representatives

· Helping to train new employees in company procedures.

· Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes

Job Qualifications:

· Technical Education and experience in repair of hi-tech equipment or related field.

· Ability to set up and manage service center.

· Strong industry knowledge.

· Excellent communication and customer service skills.

· Computer literacy and good organizational skills.

· Strong creative thinking and problem-solving skills.

· The ability to work under pressure and handle stress.

· English is mandatory, any other Asian language will be an asset.

The successful candidate must:

· Responsible for supervision of all site work in cooperation with Project Managers;

· Assist Project Manager in monitoring and managing the day-to-day operations, including site progress, quality, safety, and project cost monitoring;

· Assist to review and develop project schedule with Project Planner for the project detailed construction plan and ensure it complies with customer specifications, engineering deliverables and meet delivery dates;

· Identify any deviations from the agreed scope or premises of the project, assess the impact and ensure remedial action during the construction planning and execution;

· Prepare weekly progress reports inputs and other deliverables of project as required by Project Managers;

· Ensure project quality plan is carried out and in line with audit requirements;

· Assist Project Manager to organise weekly toolbox meeting and housekeeping, respective site operational meetings on related project matters

Requirement:

· At least a Bachelors Degree, preferably in Civil Engineering or related discipline;

· Minimum 5 years relevant local experience in MEP services, E&M systems and Civil and Structural works, preferably in construction industry;

· Able to lead teams and manage effectively;

· Excellent interpersonal and communication skills

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.