Total 92,202 Others/Any customer service manager job vacancies in Singapore

Industry: Research

Conducive working environment

Location: Town Area

Responsibilities:

• Conduct both quantitative (e.g., online surveys) and qualitative (e.g., focus group moderation) research to understand social trends and public opinion.
• Oversee research projects from inception to delivery, and coordinate research activities (e.g.,project management, data analysis, design questionnaires and discussion guides, respondent recruitment, managing respondents) amongst cross-functional teams to ensure timely and impactful insights.
• Assist with managing client queries, expectations and relationships.
• Manage accounts and contribute to sale pitch to potential clients
• Create highly actionable and digestible reports in PowerPoint.
• Present results of study confidently to external clients across working levels.
• Assist teammates in administrative tasks and operations, when required.

Requirements:

• Degree in any discipline with a passion for research.
• Experience in social research, and familiar with quantitative and qualitative methodologies.
• Must have focus group moderation experience
• Strong written and verbal communication skills.
• Strong analytical and consultative mindset.
• Competency with Microsoft Office.
• Proficient in statistical software and qualitative analysis tools is preferred.

Job ID: LR3WR7R6

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

About Our Client

Our client is a leading air-conditioning and mechanical ventilation (ACMV) provider with a long and successful track record of completing many quality projects.

They are now looking for a competent and committed individual to join their team.

Project Manager (Mechanical)

Job Description:

• Project management, coordination, implementation, execution, control and completion of specific projects;
• Assemble, coordinate project staff and provide direction and support to project team;
• Delegate tasks and responsibilities to appropriate personnel;
• Plan and schedule project timelines;
• Constantly monitor and report on progress of the project to all stakeholders;
• Present reports defining project progress, problems and solutions;
• Implement and manage project changes and interventions to achieve project output;
• Identify and resolve issues and conflicts within the project team;
• Develop and deliver progress reports, proposals, requirements documentation and presentations;
• Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas;
• Attend site meeting with main contractor, consultant, architect and client;
• Monitoring and follow up construction progress and progress claims;
• Ensure timely delivery and execution of project;
• Liaise with site staff, supervisors, foremen and suppliers;
• Monitoring and follow up construction progress and progress claims;
• Ensure that all the construction safety rules and regulations are being observed;
• Ad hoc assignments.

Job Requirements:

• Degree in Mechanical Engineering;
• 5 to 8 years of working experience or 3 years in similar capacity. Those with experience in building services are welcome to apply too.
• Must have comprehension for written and verbal graphic instructions;
• Must possess good communication skills;
• Relevant experience on any mechanical works;
• Must possess good troubleshooting skills;
• Have excellent problem-solving skills;
• Must be a good monitor and decision maker;
• Good team player and customer-focused with excellent communication skills;
• Able to work independently with minimum supervision;
• Able to work under pressure with high initiative.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details with recent photograph, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provide challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

Responsibilities:

• Lead business and technology outcomes for assigned program, project, or contracted service.
• Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
• Day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.
• Be an SME in Program Project Management with expert proficiency.
• Lead the project team to ensure timely delivery of project milestones.
• Ensure that the project is delivered within budget.
• Manage project risks and issues, and develop mitigation strategies.
• Provide regular project status updates to stakeholders and senior management

Requirements:

• Relevant project management experience
• Good technology product knowledge is an added advantage
• System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner

Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders.
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs
• Measure project performance using appropriate systems, tools, and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Requirements and skills

• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office

• Reporting to the Area/Operations Manager, you are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.
• Take responsibility for the business performance of the restaurant
• Plan and analyse restaurant sales levels and profitability
• Prepare reports at the end of the shift/week
• Create and execute plans for staff development
• Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
• Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
• Provide effective leadership to the F&B team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operations of the restaurant during scheduled shifts
• Perform banking duties
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements:

• Min. 5 years of relevant experience with 3 years in a managerial capacity in established hotpot-concept restaurants
• Have good product knowledge on food items
• F&B cost/inventory management skills would be an added advantage
• Basic PC-literacy
• Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
• Excellent organizational skills , interpersonal & communication skills
• Strong public relations skills
• Ability to thrive in a challenging environment
• Strong leader & team player
• Capable of delivering profits, costs control and building of customer loyalty

Main duties and responsibilities:

• Manage sales activities, address customers' enquiries, sales order processing, initialing of quotations.
• Seek lead contacts from various sources and perform marketing/cold-call.
• Perform support to Sales Admin and Marketing function.
• Site visit / meeting to discuss on delivery requirement.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Follow-up with site visit, order coordination and payment collection.
• Other ad hoc assignment as assigned.

Main duties and responsibilities:

• Manage sales activities, address customers' enquiries, sales order processing, initialing of quotations.
• Seek lead contacts from various sources and perform marketing/cold-call.
• Perform support to Sales Admin and Marketing function.
• Site visit / meeting to discuss on delivery requirement.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Follow-up with site visit, order coordination and payment collection.
• Other ad hoc assignment as assigned.

Job Description & Requirements

Reporting to the Area/Operations Manager, you are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.

• Take responsibility for the business performance of the restaurant
• Plan and analyse restaurant sales levels and profitability
• Prepare reports at the end of the shift/week
• Create and execute plans for staff development
• Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
• Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
• Provide effective leadership to the F&B team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operations of the restaurant during scheduled shifts
• Perform banking duties
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements:

• Min. 5 years of relevant experience with 3 years in a managerial capacity in established hotpot-concept restaurants
• Have good product knowledge on food items
• F&B cost/inventory management skills would be an added advantage
• Basic PC-literacy
• Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
• Excellent organizational skills , interpersonal & communication skills
• Strong public relations skills
• Ability to thrive in a challenging environment
• Strong leader & team player
• Capable of delivering profits, costs control and building of customer loyalty

Job Summary:

This is an exciting role for the right talent who is passionate about technology and being at the forefront of innovation to bring about greater value to our customers.

Our services are designed to be disruptive and go against the conventional security service norms. Therefore we require a dynamic sales talent with strong entrepreneurial spirit that can pass on their enthusiasm to change the mindset of our customers.

Having experience in security will be a bonus but it is not a mandatory requirement. Attitude and willingness to learn are more important qualities to us. Applicants with experience doing cold-calls and cold approach (e.g. insurance or property selling) are welcome to apply.

Job Responsibilities:

• Leads generation and opportunity development
• Contact and pitch to customers to achieve sales targets
• Build strong and long term customer relationship
• Management of key accounts
• Development of new sales from new or existing customers
• Collaborate with internal teams for solutions
• Ensure prompt pre and post sales experience of customers
• Bi-Monthly educational session with customer groups
• Meeting the performance KPIs

Job Requirements:

• 2 years experience in project sales
• Experience in handling sales to MINDEF accounts will be an advantage
• Good interpersonal skills
• Systematic approach to opportunity development
• Proven ability in developing new sales
• Good experience in current account management and negotiation
• Energetic, dynamic, independent and driven

Requirements:

• Degree/Diploma in civil/mechanical engineering.
• Minimum 10 years of experience in Jurong Island & Tuas with industrial construction exposure.
• Having good exposure with industrial clients and team.
• Ready to travel.
• Conversant with different type of contracting procedures.
• Exposure to industrial consultants and engineering team.

Responsibilities:

• Business development managers-Industrial, responsible for driving business growth within a company. Experience in developing a network of contacts to attract new clients, research new market opportunities and oversee projects growth.
• Exposure with developers & institutional developers.
• Comprehensive exposure to local consultants, architects and engineers.
• Conversant with different type of contracting procedures.
• Able to handle business development on their own.
• Build and maintain strong customer relationships while supporting the tender and business development team, project clients and consultants in their tender bids.
• Coordinate with tender department and HQ in scope of work and project executions and responding to requests, clarifications, and resolving any issues promptly and diligently.
• Coordinate with tender team to manage proposal response process, including detailed tender/ bid requirements.
• Initiate customer visits and processing of various sales proposal, quotations and contracts.
• Manage relationship with existing and potential clients to develop new opportunities and advance organisation’s business interests.
• Business development experience in the contract market with high-end architects, Consultants and end-user clients.
• Take charge of client acquisition and create new business opportunities to maintain the company’s relevance and competitive edge.
• Conduct the necessary market analysis to identify potential working partners for targeted projects.
• Communicate with the potential clients, consulting firms etc. to collect the information of targeted projects.
• To perform market research and identify prospective local projects leads.
• Resourceful and possess good market intelligence on potential upcoming projects.
• Conversant with local authorities’ requirements and engineering standards.
• Good working knowledge of general construction, especially in large and heavy civil engineering project.

Responsibilities:

· Lead and manage the project team, ensuring alignment with client goals, schedules, and deliverables.

· Develop, update, and monitor the overall project schedule, addressing delays and ensuring milestones are met.

· Oversee the project budget, manage costs, and track expenditures to ensure financial targets are met.

· Act as the main point of contact for clients and stakeholders, providing regular project updates and managing expectations.

· Ensure construction work meets the highest standards, adhering to quality, safety, and regulatory requirements.

· Identify potential project risks and develop mitigation strategies to address them proactively.

· Enforce strict safety protocols and ensure compliance with all safety and environmental standards.

· Oversee contracts and subcontractors, ensuring compliance with terms and timely delivery of project components.

· Mentor junior engineers and team members, fostering a culture of collaboration, continuous improvement, and high performance.

· Ensure successful project completion, including commissioning, testing, and final handover to the client with all required documentation.

Requirements:

· Bachelor's degree in Civil Engineering, Construction Management, or a related field; professional certifications (e.g., PMP) preferred.

· Minimum 5-10 years of project management experience, preferably in large-scale construction projects, with data centre experience a plus.

· Strong understanding of construction processes, systems (HVAC, power, IT infrastructure), and engineering principles.

· Excellent leadership, team management, and communication abilities to work with diverse teams and stakeholders.

· Strong decision-making skills, with the ability to resolve issues and adapt plans under pressure.

Queenie Chua

R24125459

Responsibilities:

· Oversee the planning, design, and execution of all Mechanical, Electrical, and Plumbing (MEP) systems for the data centre construction project, ensuring they meet technical and regulatory requirements.

· Lead and coordinate MEP engineers, subcontractors, and vendors to ensure seamless integration of MEP systems into the overall construction schedule.

· Review and approve MEP designs, ensuring they are aligned with project specifications, client requirements, and best practices.

· Provide technical support to the project team, assisting with complex MEP-related issues and resolving design or construction challenges.

· Ensure MEP installations meet the highest quality standards, including compliance with local regulations and international best practices.

· Oversee the procurement of MEP materials and equipment, and manage subcontractors to ensure timely delivery and quality of work.

· Manage the MEP portion of the project budget, track costs, and implement cost-saving measures without compromising quality or safety.

· Enforce strict adherence to health, safety, and environmental (HSE) standards within all MEP works on-site.

· Track the progress of MEP works, preparing regular reports on milestones, issues, and performance to the Project Manager and stakeholders.

· Oversee the commissioning of MEP systems, ensuring all systems are properly tested and integrated before the final handover to the client.

Requirements:

· Bachelor’s degree in Mechanical or Electrical Engineering, or a related field. Professional certifications (e.g., PMP, CEM, LEED) are a plus.

· Minimum of 5-10 years of experience in MEP management, with a strong background in data centre construction or other large-scale projects.

· In-depth knowledge of MEP systems (HVAC, electrical, plumbing, fire protection), as well as design and installation processes.

· Strong leadership abilities with the capability to manage teams, coordinate with stakeholders, and communicate complex technical information clearly.

· Proven ability to identify and resolve technical issues, implement effective solutions, and make decisions under pressure to keep the project on track.

Queenie Chua

R24215459

An IT Project Manager, or IT Project Leader, is a professional who oversees the implementation of IT infrastructure and software within the organisation. Their main duties include project planning, resource allocation and project implementation that is in line with the organisation’s standards and policies.

• Ensuring that all projects are delivered on-time, within scope and within budget.
• Developing a detailed project plan to monitor and track progress
• Establish and maintain relationships with internal/external stakeholders and third parties/vendors.
• Define resource allocation, work scope and responsibilities of assignee, project phases/timeline
• Drive all project personnels to work on project based on planning, ensure project direction with solid progress and accomplish in targeted requirements
• Collect statuses from project personnels, regularly summarise the updates on project statuses and to-do actions to all stakeholders.
• Define problems encountered if any and decide the alternatives/work-around time to ensure the project is delivered on time and with quality. Report and escalate to management as needed.
• Assist in organizing, attending and minute-taking of project meetings
• Maintain code integrity and organization.
• Create and maintain comprehensive records of project documentations for future use.

*

Requirements

• Possess at least a Diploma/ Degree in IT or related field of study.
• Minimum 1 or more years of proven working experiences in the relevant field, delivering IT solutions, managing and executing of IT projects.
• Fluency in English (both written and spoken) is a must.
• Strong coordination and communication skills to manage project team activities with high-quality successful project delivery experiences
• Familiar with IT Project methodologies, tools and phases of project lifecycle
• Understanding and implementation of Security and Data Protection
• Proficiency in Microsoft applications, including Word, Excel, Powerpoint
• Knowledge and experience in the project of architecting /infrastructure on a public cloud platform is a plus.
• Detail-oriented and problem-solving aptitude.
• Ability to work under pressure and meet deadlines
• A team player who is independent, patient and adaptable.

Role Purpose

The Assistant Capacity Manager supports the achievement of yield and profitability targets by managing capacity effectively across all relevant bi-directional service legs. The scope of this includes monitoring and managing utilizations and yield proactively through effective forecasting, planning and service design, supporting partnerships, and coordinating cargo flows and transshipments in conjunction with Line Managers/assistant and Capacity Managers to manage capacity across the network’s service strings.

Role Accountabilities

Yield Management

· Support optimisation of capacity/inventory of voyages and therefore contribute to P&L outcomes.

· Analyse and recommend optimal mix of cargo carried on any given voyage to ensure the best possible financial return, considering long and short-term factors, including but not limited to customer impact, contracts and competitor response.

· To develop reports and systems to support the Capacity Manager and Line Manager in ensuring the maximum possible yield is achieved on every voyage (given pricing set by Market Managers) and reviewed accordingly in month-end forecasts and actual results.

· Proactively drive effective internal communication with other Capacity network teams keeping our cost exposure under control and therefore allowing the best yield / return for the company.

Seasonal & Short-Term Capacity Planning

· Support the establishment of systems to monitor and provide information on voyage/vessel capacity utilization, and recommend suitable actions.

· To monitor and drive bookings to ensure that each sailing is in line with model vessel put in place by the Capacity Manager.

· Develop and maintain a 12-month capacity plan for the service based on demand and supply forecasts and budgets, and to play an active role in coordinating and putting into effect seasonal capacity adjustments, including blankings, port omissions / additions, and one-off peak charter voyages.

· To drive and manage the short-term capacity adjustment (designed by Capacity Manager) such as cargo transfers, transshipments, port omission / additions as required.

· To assist co-ordinating ‘extraordinary’ events in the management of the service such as vessel breakdowns changes and dry dockings.

Internal Customer Support

· Work closely with Commercial and Port Operations teams, as well as competitors/partners, and make analyses and recommendations pertaining to capacity management, keeping in mind targets on yield, customer service, and profitability.

· In charge of the day-to-day monitoring/reporting on specific service stings identified as problematic and allocated to the Assistant by the Capacity Manager.

· Develop and implement processes for continuous improvement.

· Main strong relationship with point of contact with Customer Service on day-to-day operational matters regarding customers’ bookings.

Partnerships

· To support and maintain effective relationships and, where appropriate, partnerships with other carriers or regional service providers in order to optimise Swire Shipping’s capacity with effective communication.

Crisis Management

· Make every effort to be aware of and understand your role in the event of a crisis.

· Make every effort to attend any relevant training, simulations and or meetings relating to Crisis Management.

· Perform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a Crisis.

· Provide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.

Safety

· Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).

· Challenging and stopping unsafe acts and behaviours or unsafe conditions.

· Comply with the Global Safety Standards, Polices and Operating Procedures.

Key Qualifications & Skills

Qualifications

· Degree or diploma desirable with a focus on Business or Supply Chain Management.

· 3-5 years of progressive shipping experience preferred with a proven business or operations focus.

Technical Skills

· Specialist and proven expertise in planning and logistics.

· Highly developed communication, presentation and negotiation skills.

· Demonstrates extensive knowledge and understanding of shipping dynamics (contract development, cargo profiles, cargo mix and maximizing yields).

· A solid understanding of the financial drivers to the business and customers.

· Demonstrated commitment to exceptional customer service.

Professional Skills

· Proven problem solving skill, with ability to communicate with all department styles.

· Customer-centricity: Dedicated to meeting the expectations and requirements of internal and external customers by providing improvements in products and services. Talks and acts with customers in mind. Builds a high level of customer orientation throughout the organisation.

· Ownership and accountability: Take responsibility for individual and team output and results. Focused on results, profitability and performance.

· Collaboration: work effectively with internal and external stakeholders; seek and provide help to colleagues

· Demonstrated ability to proactively strategise and plan effectively and deliver outcomes in a competitive business environment.

· Strong conceptual and analytical skills.

By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website.

Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.

Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.

JOB SUMMARY (GENERAL NATURE / OBJECTIVES OF THE JOB)

We are seeking a highly skilled and experienced M&E Manager with a strong background in consultancy and design. The ideal candidate will possess a degree in M&E Engineering and demonstrate expertise in leading the design and coordination of M&E systems for large-scale projects. This role requires excellent technical knowledge, leadership skills, and the ability to deliver sustainable and innovative solutions. You will be working closely with clients, contractors, and multidisciplinary teams to ensure seamless project delivery. Project Location : CR101 (LTA) , Waterfront Development (RWS).

KEY RESPONSIBILITIES AND ACTIVITIES

Design and Engineering: Lead the design of M&E systems, ensuring compliance with standards, perform calculations, review drawings, and utilize CAD/BIM for optimal integration. Consultancy: Advise clients on M&E system selection, conduct feasibility studies, and ensure designs are cost-effective and sustainable. Project Management: Coordinate with multidisciplinary teams, manage design modifications, and provide on-site technical support. Sustainability: Promote energy-efficient designs, integrate renewable solutions, and introduce innovative M&E technologies. Compliance: Ensure compliance with regulations, conduct risk assessments, and liaise with authorities for approvals. Documentation: Maintain thorough design documentation, prepare reports, and lead design review meetings. Team Leadership: Mentor design engineers, ensuring the team is coordinated and delivers high-quality outputs.

BEHAVIOURS NEEDED TO SUCCEED

PERSONAL COMPETENCIES

Proven ability to manage and lead a team of engineers and collaborate across multiple disciplines.

TECHNICAL COMPETENCIES

Proficiency in M&E design tools such as CAD, BIM, and other industry-standard software.

SKILLS & KNOWLEDGE

Experience with large-scale commercial, industrial, or residential projects.

FORMAL EDUCATION

BACHELOR DEGREE

MAJOR STUDY/SPECIALIST (EDUCATION)

M&E

EXPERIENCE REQUIRED

3-5 Years

Job Description

• Assist the Head of ICT to ensure the efficiency and effectiveness of the organization's information technology systems and infrastructure.
• Responsible to provide technical support, monitor system performance and assist in the development and implementation of ICT policies and procedures.
• Managing remote teams and ensure that team members are working effectively and efficiently.
• Oversee the development and implementation of the organization's ERP system.
• Assist the Head of ICT to plan, implement and manage the organization's information technology systems and infrastructure.
• Provide technical support to end-users which includes troubleshooting, resolving hardware and software issues, and maintaining user accounts.
• Monitor system performance and identify and resolve problems in a timely manner.
• Assist in the development and implementation of ICT policies and procedures to ensure the security and integrity of the organization's data.
• Ensure compliance with regulatory requirements related to information technology.
• Manage the organization's ICT assets, including hardware, software, and network devices.
• Assist in the selection and procurement of new technology solutions.
• Develop and maintain relationships with vendors and service providers.
• Provide training to end-users on ICT systems and processes.
• Manage and lead remote teams, including setting goals, monitoring progress, and ensuring team members are working effectively and efficiently.
• Ensure effective communication with remote teams, including regular check-ins and video conferencing to facilitate face-to-face communication.
• Establish clear expectations and goals for remote team members and use project management tools to help track progress and ensure accountability.
• Foster teamwork among remote team members and encourage collaboration on projects.
• Provide support to remote team members, including training, equipment, software, or access to technical support.
• Recognize and reward success among remote team members to help motivate them to continue working hard and contributing to the team's success.
• Understand cultural differences among remote team members and adapt management style accordingly.
• Trust and empower remote team members to make decisions and work independently while providing feedback and guidance as needed.
• Manage the development and implementation of the organization's ERP system, including overseeing the project team, developing project plans, and ensuring successful implementation on time, within budget, and to required quality standards.
• Work closely with stakeholders to identify business requirements and ensure that the ERP system meets their needs.
• Ensure that ICT projects, including the ERP implementation, are completed on time, within budget, and to the required quality standards.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology or related field
• Strong knowledge of ICT systems, including hardware, software, and network devices
• Knowledge of industry best practices in ICT management, security, and compliance
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills, including experience managing remote teams
• Project management experience, including experience with ERP development and implementation
• Ability to work independently and as part of a team

Working Conditions

• Full-time position, typically Monday to Friday with occasional after-hours work required
• Work will be primarily in an office environment, but may also require some travel to other locations
• May be required to lift or move equipment weighing up to 50 pounds.

Job Description

• Oversee and manage the Mechanical, Electrical, and Plumbing (MEP) systems across project phases, ensuring alignment with project goals and timelines.
• Coordinate multidisciplinary teams to integrate the MEP system effectively with other project requirements.
• Ensure compliance with Green Mark criteria, implementing sustainable practices within MEP systems to achieve energy efficiency and environmental standards.
• Interpret and work with Building Information Modeling (BIM) using Revit, ensuring that designs and documentation align with project specifications.
• Report regularly to the Senior Project Director (SPD) on MEP system progress, challenges, and resolutions.
• Utilize expertise in hybrid cooling systems to enhance project sustainability and performance.

Job Requirements

• Minimum of 10 years of experience in overseeing MEP systems in large-scale projects.
• Proven ability to coordinate and collaborate across disciplines to support MEP system integration.
• Knowledgeable in hybrid cooling systems and their application in building projects.
• Familiar with Green Mark certification requirements specific to MEP systems.
• Proficient in reading and understanding BIM models, especially within Revit.
• Excellent problem-solving skills, with a detail-oriented approach to managing MEP aspects of the project.

• General nursing duties - dispensing medications, basic blood taking skills, injection
• Assist doctor during procedures.
• Front desk duties such as answering patient enquiries, financial counselling, and cashiering.
• Manage the clinic and supervise junior employees.
• Pre and post operation support for patients.
• Inventory management / drug orders
• Other duties assigned by the doctor as required.
• 5.5 days work week.

Main Responsibilities

Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.

• Assist in achieving optimal business performance of the restaurant
• Assist in analysing and planning restaurant sales levels and profitability
• Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
• Assist in creating and executing plans for department sales, profit and staff development
• Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take
• Assist in planning and coordinating menus
• Assist in managing filing system and read company emails
• Assist in handling disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
• Ensure that all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training & coach new trainees
• Plan staff duty roster and cleaning duties
• Update GRN and perform e-Procurement
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Perform banking duties
• Collect e-feedback from customers using IPad
• Upsell desserts to customers
• Upsell promotion and PGR membership
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements

• Minimum 3 years of relevant experience with 2 years in a managerial role
• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Candidate must have basic PC-literacy
• Strict sense of hygiene and safety standards
• Candidate must have strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Candidate must be a strong leader & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
• Exceptional communication skills and the leadership capability to create a winning team

this is a full time outdoor job, willing to work late hours.

1. able to use/read CAD drawings, and knowledge of basic computer knowledge.

2. able to supervise a team of workers & work as a team.

3. able to motivate workers.

4. knowledge in structural engineeering & have degree in Civil Engineering

5. not afraid of heights & working in the sun.

6. keen eye to learn work at hand, and new systems.

7. must have Driver's License

As part of the GM International Branches Team, your role is to work closely with the Leadership Team, and other teams to support key strategic and operational priorities for Asia.

Key Accountabilities

• Support the Asia Executive in delivering the C&IB strategy into Asia.
• Align the Leadership Team and elevate the focus on key client, business and financial objectives
• Own and deliver key C&IB initiatives which are focused on Asia.
• Develop and execute a high-quality cadence/agenda for the Leadership Team, Offsites, Executive Visits, and ensure follow-through on key actions
• Proactively manage risk; meet all policy and compliance requirements and oversight progress of key customer, audit issue resolution and business issues
• Input to and delivery of content for senior audiences including Group, CEO, Board and Leadership Team papers as required
• Engage and actively work with senior executives and business partners across C&IB and NAB to report and update on business initiatives and/or issues

Essential Capabilities

• Deep understanding of C&IB International Branches and the Australian C&IB markets, product types and client segments
• Excellent influencing, engagement and communication skills; ability to work comfortably with senior leaders, form a balanced point of view and bring differing opinions to alignment
• Ability to build trusted relationships across the business at all levels
• Analytical, with strong problem-solving skills and a willingness to get into the detail and drive execution/results
• Excellent listening skills, able to absorb and synthesise a wide range of opinions/information and draw out the critical issues
• Project management skills and experience. Exposure to Group wide strategic development desirable.
• Effective interpersonal skills to provide advice directly to managers in the business on a range of topics or activities, including approaches for communication or implementing initiatives.

Other Capabilities

• Resilience and the ability to operate under pressure, with excellent stakeholder and time management skills
• Strong growth mindset, intellectual curiosity with a willingness to learn and adapt.
• High standards with strong attention to detail
• +10 years of professional experience in banking, with a strong emphasis on C&IB

Qualification Requirements

• Tertiary qualified with degree in Business, Finance or related disciplines.

Our client is a Leading player in the Education sector Reporting to the Regional HRD SEA Head Count in SEA is over 1,000 employees This is an Individual contributor role. It might lead to a Leadership role in the future

Job Purpose

The Regional HR Operations Manager - SEA, is responsible for supporting all people-related matters and day-to-day implementation of HR initiatives and policies at an operational level in order to achieve high performance and high engagement organization.

The role will be working closely with the Region HRD SEA and the HR teams in both Country and Global office, to develop and deliver work programs and initiatives aiming to provide our people with the best employment experience.

• Manage full spectrum of HRIS & C&B operations, policy & compliance and lead HR projects and new initiatives across 7 SEA markets.
• Provide hands-on advice and be the HR-solution provider to business leaders and managers in country and regional levels, on the full range of employment related matters, e.g. performance management, compensation & benefits, people data and reporting, employee relations, and policy & compliance, etc.
• Lead and facilitate the Annual Performance Remuneration review process by collaborating closely with the business and PX leaders at country, regional and global levels.
• Manage and maintain employee-related data including onboarding, compensation, benefits, and performance management in the HRIS, SuccessFactors.
• Implement and update people policies to ensure regulatory compliance and provide guidance on local employment legislations across the region.
• Collaborate with the Country and Global HR teams to implement new projects and initiatives to improve and enhance employee experiences working

Key Responsibility

Compensation & Benefits

Lead and facilitate the annual performance remuneration and bonus review process by working closely with multiple stakeholders including Regional HR Director, Country HR, Regional and Country Leadership teams and Global HQ through effective collaboration

Oversee Singapore’s payroll data preparation and coordinate with the Finance department to ensure pay is made to the employees correctly and on time

Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.

Ensure HR and C&B documents and processes that are accessible by employees are updated and correct, e.g. employee handbook, insurance handbook and any other benefits related claim or application processes etc.

Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes

Support the Regional HR Director and provide advice to management and business leaders on compensation and benefits and boarder HR issues where required.

People Systems, Data Integrity and Reporting

Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF) for SG office and other SEA countries.

Perform quarterly checks and validate data entries, for consistent monitoring and updates.

Collaborate with the RPXD and SF team in designing, testing and implementing new modules in SF

Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience

Leverage reporting and data analytics to derive insights. Provide actionable recommendations to business leaders based on data analysis for informed decision making.

Policy and Compliance

Oversee the administration of Visa and work permit related matters such as application, renewal, cancellation, appealing and updating to relevant governmental agencies.

Ensure all policy and procedures, HR Manual and employee handbook are up to date

Provide guidance on local employment legislation as and when requested by the CLT and employee.

Provide compliance updates and reporting to HQ on a regular basis via the global compliance portal.

Employee Relations

Manage employee complaints and grievance procedures and facilitate counselling in conjunction with other stakeholders.

Proactively prevent/deal with disputes through mediation.

Promote the relationship between the organisation employment/ governmental bodies to ensure compliance and fair employment practices.

People Experience Operations and Administration

Collaborate and support the Regional HR team in people work programs and activities.

Provide operations support to the Region HR team as required, e.g., onboarding new joiners, and updating people system etc.

Lead and create presentation packs for people work programs, engagement activities, regional and global meetings.

Collaborate with the Admin team to support the region team with any health & safety related activities to maintain a safe work environment.

Lead and participate in ad-hoc projects as appropriately assigned by the HR Team.

Key Requirements

5+ years of HR experiences, especially in C&B, HRIS and employee relations. Experience in HR advisory or business partnering role a plus. Industry experience from Education/ Consulting would be an added advantage.

Prior work experience in fast-paced MNC environment with country & SEA regional offices set up and matrix reporting line.

Proactive personality with positive influence on our people. Highly organised, meticulous, able to prioritise and multitask with minimal supervision.

Excellent interpersonal and communication skills with ability to interact effectively with a range of stakeholders across all levels within organisation.

High energy, confident, can-do attitude, committed and dedicated. Handson and independent.

Proficient in Microsoft Office, especially Word, Excel and PowerPoint. Additional skills in Canva, video editing and social media a plus.

Bachelor’s degree or higher in HR Management, Business Studies/Administration/Management or related field

Fluency in writing and speaking other Southest Asian language will be a plus

Experience using SuccessFactors including Recruitment and Onboarding and Performance Management modules.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1110670 Sunil John Dutta

As the Supply Chain Manager, your primary responsibility is to oversees the supply chain process, ensuring efficient and effective planning, distribution and returns of products. You will work closely with the procurement and commercial team to drive supply and demand management to optimize inventory turnover. You will also manage the end-to-end logistics and warehousing to ensure operational excellence with continuous optimization of cost.

DUTIES & RESPONSIBILITIES

Supply & Demand:

•Establish and drive demand management process with cross-functional teams to continuously improving forecast accuracy and to optimize inventory turnover

•Lead and drive healthy inventory with commercial and retail teams to boost sales and reduce stock obsolescence

•Manage end-to-end demand and supply planning activities to reduce lead time, variability and disruption in the end-to-end Supply Chain

•Collaborate with commercial, retail and finance leader to understand business needs and requirement to support business growth

•Oversee sales support team to improve operational process for non-retail sales and to ensure on-time delivery

•Support new countries (e.g. Indonesia) on stocks import from Singapore and liaise on documentation, shipping timeline, vendor communication

•Lead initiatives to achieve optimal inventory turnover in order reduce working capital requirements and external warehousing costs

Logistics & Warehouse:

•Plan, direct, and control all inbound to outbound logistic operations, from receiving, picking, transportation, and warehouse to distribution

•Liaise with logistics service provide/forwarders and vendor/suppliers on delivery dates and delivery mode

•Manage and measure import/export logistics and operation flow to drive continuous improvement for cost/quality and to achieve supply agility and stability

•Ensure smooth operation of import & export, ensure the compliance of importing/exporting regulations in different market

•Oversee Warehouse Manager in warehouse management (operations, storage & capacity) to support retail, e-commerce wholesale, corporate and export sales

•Ensure stock/inventory accuracy including enforcing cycle count/stock check and investigation on stock discrepancy

•Set up standards and processes to ensure products are stored, handled, and distributed to customers and retail outlets, ensuring on-time delivery

•Establish KPIs to effectively manage and measure the performance of logistics and warehouse operation and to ensure operational excellence with continuous cost optimization

Inventory Management & Audit:

•Oversee Inventory Team on accurate inventory processing including timely month-end closing and manage inventory costing including landed cost input

•Develop and execute inventory policies to ensure stock availability, optimize inventory turnover and minimize inventory obsolete

•Manage and improve defective/product claims processing to reduce lead time and manage customer expectations

•Lead stock audit (for warehouse & outlets) and processes to ensure stock integrity including investigation on stocks discrepancy

•Prepare inventory processing reports to monitor performance and detect irregularities Budget Management & Performance Monitoring:

•Take ownership of the P&L and budget for all non-retail sales initiatives

•Establish key performance indicators (KPIs) and regularly monitor business development activities against budget and forecast

•Prepare and present comprehensive reports on business development initiatives, successes, and challenges

Team Leadership & Stakeholder Management:

•Manage and coach team managers and members in day-to-day task and execution and building a talent pipeline for regional growth

•Work closely with other Head of Departments, promoting creativity and collaboration. Coordinate with other departments to ensure alignment with overall company goals

Operation Systems & Processes:

•Manage end-to-end supply chain workflows and monitor adherence to SOPs

•Lead and implement new SOPs and systems to elevate work processes and efficiency

•Conduct process performance monitoring, reporting, analysis and work closely with related departments to ensure efficiency

REQUIREMENT:

•Degree holder, preferred graduated in supply chain management or related disciplines

•At least 10 years of relevant experience, preferably from FMCG environment, with 3 years or above in managerial capacity preferred

•Familiar with WMS, X-Enterprise and experienced with Oracle Enterprise systems

•Good command of both written and spoken English

•Good business acumen to optimize supply chain value-chain to deliver business goals

•Process orientated and passionate to problem solving and dare to challenge the norm to drive positive changes

Responsibilities:

1. Oversee daily operations, ensuring high-quality client service and operational efficiency across all regions, including overseas markets (e.g., Malaysia, Philippines, Algeria etc).
2. Implement processes to improve productivity, monitor performance, and recommend continuous improvements.
3. Develop strategies for market expansion, identify new business opportunities, and cultivate strong relationships with clients, stakeholders, and partners.
4. Assist with budgeting, financial forecasting, resource allocation, and support cost control initiatives to maintain profitability.
5. Lead, motivate, and manage cross-functional teams to achieve company goals while fostering a positive, collaborative work culture.
6. Contribute to strategic decision-making and risk management, and ensure compliance with industry regulations and internal controls.
7. Serve as a liaison between leadership and stakeholders, ensuring effective communication, alignment, and consistent messaging across all channels.
8. Prepare detailed reports, presentations, and other documents to track progress and ensure alignment with company objectives and operational effectiveness.

Requirements:

1. Bachelor's degree in business, management, or a related field (Master degree is preferred).
2. 8-10 years of senior management or leadership experience in consultancy or a related industry.
3. Proven expertise in team management, business development, financial management, and strategic decision-making.
4. Strong problem-solving skills, with a focus on driving results and meeting company objectives.
5. Excellent financial management skills, including budgeting, forecasting, and resource allocation.
6. Outstanding communication and interpersonal skills, with a strong ability to foster collaboration and maintain a positive work culture.
7. High integrity, professionalism, and sound judgment for making strategic decisions in dynamic, multi-market environments.
8. Proficiency in MS Office and familiarity with industry trends; willingness to travel internationally as required.

OVERVIEW

Responsible for designing and delivering customized logistics solutions that meet client needs and align with the company’s strategic goals. This role involves working closely with clients, internal teams, and external partners to develop and implement innovative logistics solutions, ensuring successful program execution from concept to completion.

ROLES AND RESPONSIBILITIES:

Solution Design and Development (Pre-sales)

• Collaborate with clients to understand their logistics challenges and business objectives.
• Develop tailored solutions that address client needs while optimizing efficiency, cost, and service levels.
• Create detailed solution proposals, including process flows, resource requirements, and timelines.

Client Relationship Management:

• Serve as the primary point of contact for clients during the solution development and implementation phases.
• Build and maintain strong client relationships, ensuring satisfaction and fostering long-term partnerships.
• Conduct regular reviews with clients to assess program performance and identify opportunities for improvement.

Continuous Improvement:

• Analyze the effectiveness of implemented solutions and recommend enhancements to improve efficiency and performance.
• Stay updated on industry trends, technologies, and best practices to drive innovation in logistics solutions.
• Lead initiatives to improve internal processes and methodologies for solution development.

JOB REQUIREMENTS:

• Minimum 5 years of experience in solution design from 3PL company.
• Tertiary education related to logistics/ supply chain management/ business/ engineering
• Experience in developing and implementing complex logistics solutions.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation abilities.
• Proficiency in project management and logistics software tools.
• Ability to manage multiple projects simultaneously and work under pressure.

Only with 3PL experience may apply.

Salary shall commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.