Total 69,215 Manager customer service manager job vacancies in Singapore

Project & Change Request Management

• Lead end to end management of change requests, ensure timely delivery and alignment with business objectives.
• Prioritize and balance the portfolio of 100 CRs based on business impact, resource, and budget constraints.
• Assume the Project Manager and/or Lead for specific projects assignment
• Proactively identify and resolve issues, bottlenecks and conflicts that may arise during the boat size port folio management process, employing critical thinking and sound judgment
• Coordinate activities across multiple teams. Both internal and external to ensure smooth execution of initiatives and adhere to project timeline

Stakeholder Communication & Presentation

• Develop ad present project pitches and updates effectively to senior management and stakeholders.
• Clearly communicate project objectives, progress, risk and mitigation plans, adapting messing to technical and business audiences.

Risk Identification & Issue Resolution

• Proactively assess, identify and manage risks, analyze issues and implement action plans to mitigation impacts on portfolio delivery as well as keep a track of project delivery and proactively address potential issues and arrive at a mitigation/escalation at right time
• Maintain a solution-oriented approach, demonstrating strong problem solving ability under complex matrix stakeholders and various constraints.

Process Improvement

• Continuously analyse existing process, identify area for improvement, seek opportunities to streamline process, improve efficiency and enhance ways of working across the project life cycle.
• Ascertain and implement best practices with stakeholders across the organization, and continuously to initiate the better way of working to improve project racking, reporting and quality control measures. Implement solutions to enhance efficiency and productivities within portfolio management domain

Budgetary & Resource Managment

• Annual plan of 100% budget utilization linked to prioritized business value and regulatory requirements.
• Timely and high-quality reporting/management involve timely budget billing, and fund drawdown.
• Updated centralize track of overall boatsize delivery covering in Jira/confluence flow including backlog, status, resource, financial, risk, and dependency profiles.
• Control and track project budgets and utilization, at all times and ensure it stays within the regional & quarterly allocations. Initiate and propose budget reallocation within delivery and support team to ensure fully utilization by end of the year.
• Ability to track aging, performance of CR boat size, close the project issues on time
• Work closely with Technical Delivery team to manage squad resource, balancing loads and optimizing team productivity to meet the delivery goals, accommodating ad-hoc requirements, and not miss the regulatory requirements,
• Maintain accurate and up to date key documentations, including status report. Project plan. Budget drawdown/allocations and other relevant artefacts

Team Leadership and Collaboration

• Act as a liaison between business and delivery team, promoting open communication and effective coordination
• Mentor and guide Retail business partner involving digital governance and connect to relevant product owners, business lead digital to fostering a positive and productive project environment.

Frameworks, process assurance, risk management

• Work with various stakeholders (Business/Product Owner, Program / Project Managers., Technical Delivery Managers, SDM team) review and propose refinements to the Ways of Working and associated SDM deliverables, in particular optimizing Agile vs Waterfall frameworks
• Track and manage Risk Appetite statement performance, MRAs, and Audits

Requirements:

• Project Management Certification, Lean /Six Sigma (e.g. PMP, Prince2, Agile or equivaent) is preferred
• Experienced of having direct responsibility for project with budget size of $10 to $20 million.
• 8+ years of experience in retail banking , and exposure to banking, product, operations, and process.
• Excellent client-facing. Executive level communication skills with excellent written and verbal communication and presentation skills with the ability to convey complex information clearly and concisely to both technical and non-technical stakeholders
• Experience in full end-to-end project management in a lead role and/ or Background in Business analysis or experience in an agile Agile/Scrum environment and framework, e.g. sprint planning, sprint review, backlog grooming, etc.
• Proficient in excel and project management tools (e..g JIRA. Confluence, Excel advance skills). Technical domain expertise is an advantage, but at minimum is tech-savvy.
• Understanding of technology and operational processes across functions in the bank.
• Leadership qualities, including the ability to motivate and inspire cross -functional team to achieve project objectives.
• Ability to managing multiple priorities simultaneously and perform well under pressure and tight timeline
• Exceptional organizational and coordination abilities. with a keen eye for detail and a track record of delivering projects on time and within budget

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Salary: $5,800 - $6,500

Working hours: Monday to Friday or Tuesday to Saturday

Working Hours: 9:00am to 6:30pm, 9:30am to 7pm, 10:30am to 8pm

Office location: Woodlands Industrial Park E5, Singapore 757500

Job Description

• Acted as the primary liaison between the laboratory and clients for routine daily sample analysis.
• Organized and participated in workflow management and execution.
• Prioritization of urgent and regulatory testing.
• Recruitment of suitably qualified staff.
• Preparing advance rosters, including supervisory and signatory staff.
• Coordinating staff to meet KPIs related to turnaround times (TATs) and customer needs.
• Ensuring qualified and trained staff are available to meet TAT.
• Keep management informed of operational or productivity issues as they arise.
• Provide management with information for annual budgeting and monthly reporting, including resource usage and productivity metrics.
• Review and update laboratory procedures as needed.
• Validate and release test reports to customers.
• Train staff on test procedures, equipment operations, and laboratory protocols.
• Troubleshoot technical issues related to testing methods or equipment.
• Write and execute method or equipment validation protocols.
• Initiate or revise procedures and forms, and conduct method validations.
• Attend regular team meetings and demonstrate leadership to motivate the team.
• Ensure clarity of roles and efficient deployment of staff resources.
• Foster a culture of continuous quality improvement and actively promote staff development.
• Participate in new projects and assist in implementing business improvements.
• Ensure compliance with systems in collaboration with the Quality & Compliance Department.
• Respond promptly to customer inquiries and complaints, keeping them informed of any delays.
• Complete all internal and external audits and corrective actions as required.
• Engage in workplace safety practices to promote a safe environment.
• Oversee and participate in equipment maintenance while troubleshooting any issues that arise.
• Manage risks associated with microbiological and biomolecular analyses of wastewater samples and water matrices.
• Oversee laboratory financial planning and execution.
• Lead strategic goal planning and laboratory operation management.
• Drive capability development and perform validation of results and report issuance.
• Review and write SOPs, plan method studies, and execute proficiency testing (PT).
• Lead by example while advocating for EHS, integrity, compliance, and ethics.
• Evaluate staff performance and manage manpower and resources.
• Escalate laboratory issues and serve as a liaison between the lab and management.
• Research and spearhead operational improvement initiatives.
• Execute additional tasks as directed by the business.

Qualifications

• Educational Background in Bio/Life Sciences & Microbiology, or Bio-Tech / Bio-Molecular Education, or equivalent with 12 years related laboratry experience (Masters & PhD preferred).
• Experienced with method-related tasks, including development, verification, validation, and enhancement.
• Experience in both Micro-Biology as well as PCR and Bio-Molecular Work will be a huge advantage.
• Possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.
• Minimum 6 years as a laboratory manager, including proven technical knowledge and laboratory experience.
• Experienced in audit & CAPA management skills.

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Our client is a leading web3 firm that offers a cutting-edge, user-friendly solution that combines industry-leading security features with a powerful, intuitive interface in today's fast-paced digital economy, managing your cryptocurrency assets with security and ease. Their platform and wallet empower you to store, send, and receive a wide range of digital assets effortlessly. Built with advanced encryption protocols to protect your assets, giving you peace of mind in a constantly evolving market. They are presently expanding their business and looking for an experienced product manager to define the PayFi product roadmap

Responsibilities:

• Develop and implement feature plans for the payment product, ensuring continuous iteration and improvement.
• Gain a deep understanding of user requirements, formulate product strategies to address pain points, and enhance user experience.
• Collaborate closely with technical, design, and marketing teams to ensure timely product development that meets quality standards.
• Oversee the product lifecycle from concept to launch, ensuring projects are completed within budget and on schedule.
• Monitor industry trends and competitors, providing recommendations to maintain the product's competitive edge.

Job Requirements:

• Minimum 3 years in product management, with a focus on payment products ( remittances and payment solutions preferred). Experience in the Web3 sector is a plus.
• Possesses keen market awareness and the ability to swiftly respond to industry changes with appropriate strategies.
• Excellent communication and collaboration abilities to effectively coordinate and drive project implementation.

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 16C8291) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Charlie Kim @ [email protected] (EA Registration number: Reg No: R23112483)

Job ID: 739253

Responsibilities:

• Responsible to oversee and manage the full spectrum of finance, accounting, tax and planning activities
• Be a business partner to subsidiary business leaders, finance and accounting members.
• Examine, develop and implement strategic Finance and Accounting initiatives
• Manage finance projects such as acquisition, spin out, redeployment, merger, joint venture.
• Spear controllership in operational activities and risks in relation to finance and accounting, treasury and order management for smooth operation
• Review, evaluate financial statements, reports, and processes to ensure accuracy and compliance with corporate policy and statutory compliance.
• Lead and review forecasting and budgetary planning and reporting.
• Manage year end audit process, impairment assessment and attend to audit queries
• Develop and implement optimized tax strategies, provide insight on tax implication and tax risk area in supporting business initiatives.
• Manage accurate and timely taxes filing (corporate tax, GST, withholding tax, transfer pricing documentation, etc), and ensuring tax compliance.
• Oversee treasury activities such as cash funds, foreign exchange, debt and capital management, consider optimized options and funding sources for cost-effectiveness.
• Provide guidance and leadership in developing or enhancing accounting policies and internal controls, drive operational excellence and efficiency.
• People management and development. Build finance capabilities and skills to increase efficiency and the value add of the finance functions across Asia region.
• Provide coaching, support and develop skills to the members in the Company and other group companies in the region.

Requirements:

• Bachelor’s degree in finance and accounting or related field in Finance.
• Professional qualification (ACCA/CA/CPA) is desirable
• More than 10 years’ experience in finance and accounting, as well as tax, treasury area
• Exposure in APAC with MNCs experience
• Strong people management skill
• Willing to travel across Asia Regions

To apply, kindly click apply or email updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

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EA Personnel name: Chong Gui Feng
EA Personnel Registration Number: R1768033
EA License no.: 07C5771

• Global Company
• Regional Exposure

About Our Client

Our client is a leading provider of e-learning services to a broad range of markets including financial markets, life science, and public sector and health. They are currently looking for a Sales Manager to sell to regional markets.

Job Description

• End to end sales: prospecting, qualifying, and closing sales opportunities for all learning solutions of e-learning, classroom and edtech products.
• Delivering compelling sales presentations and demonstrations, highlighting the benefits and features of the solutions
• Developing existing client base
• Prospecting and identifying new sales opportunities in targeted vertical markets across the region.
• Evaluating competition, analysing the market, and thinking laterally to target opportunities for growth in APAC whilst staying informed about industry trends, competitors and market conditions.
• Participate in networking events, and travel to meeting clients

The Successful Applicant

• About 5 years' experience in Business Development role in e-learning, classroom, training solutions (B2B)
• A track record of meeting and exceeding sales targets
• Good hunting abilities
• Able to handle end-to-end sales cycle efficiently & effectively
• Exposure selling to the financial markets or the sustainable finance sector is a plus
• Good communication to sell and present to senior stakeholders across the region

What's on Offer

Our client offers a competitive remuneration and a flexible working arrangement!

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-102024-6554268

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N

• Leading MNC in Engineering Industry
• Regional Travel Opportunities

About Our Client

My client is a global technology provider specialising in advanced integrated circuit (IC) components for consumer electronics, automotive, and IoT. Globally known for its expertise in this space, my client offers innovative solutions in acoustics, optics, and electromagnetic drives, with an expanding focus on the semiconductor market.

Job Description

• Sales Strategy & Pipeline Management: Develop and execute a sales strategy, maintaining a pipeline of prospective customers to achieve revenue growth for semiconductor equipment and test socket products.
• Customer Relationship & Technical Support: Build long-term relationships with key customers, providing technical expertise and consultative support for optimal product usage.
• Market Insights & Competitor Analysis: Stay updated on market trends, analyse competitors, and communicate customer needs to influence product development and maintain a competitive edge.
• Cross-Functional Collaboration: Work closely with internal teams (Engineering, R&D, Product Management, and Marketing) to align offerings with market demands, support product promotion, and ensure smooth delivery and post-sales service.

The Successful Applicant

• About 3 years of B2B experience in Business Development & Sales in the Electronics industry - with a target market in the Semiconductor sector
• Experienced as an Individual Contributor with strong hunting responsibilities
• Comfortable with frequent regional travelling (about 50%)

What's on Offer

This is an opportunity for you to engage in business development activities with a key focus on Electronics products in the Semiconductor industry. You will be collaborating across internal R&D Engineering teams to oversee end-to-end process cycle to engage your customers most efficiently.

Contact

Trina Soh (Lic No: R22107139/ EA no: 18C9065)

Quote job ref

JN-112024-6588114

Phone number

+65 6416 9812

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Benefits:

• Basic Salary up to $5,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Operation Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for conducting morning briefings, delegates duties to Team Leaders, and provides budget updates to the Finance Department. They oversee the preparation of monthly schedules, consolidate feedback from teams, families, and clients, and ensure quality control of standards, rituals, and customs. They improve operational systems and processes, review SOPs for efficiency, plan and review compensation actions, and enforce policies. They manage the welfare and health of operations staff, handle HR matters such as leave approval and overtime, oversee recruitment and interviews, and perform other ad-hoc duties as assigned by the Managing Director.

Qualifications:

• Strong Leadership skill
• Self- driven, resourceful
• Excellent communications and interpersonal skills
• Able to work in a face paced environment
• Strong team player, patient and able to provide guidance to large team of staff

Team Summary

The role is part of the Consumer Marketing Hub team, where we work with a wider team of subject matter experts in the Asia Pacific hub. Our team works in partnership with our marketing team counterparts in 18 markets across Asia Pacific; our global marketing partners and our cross functional business teams.

Our mission as the consumer brand marketing team’s is to leverage our brand to accelerate business growth and deliver against key priorities: consumer payments; new payment flows, and value-added services.

Our aim as the creative and content team is to establish Visa as the engine of commerce through creative leadership, brand storytelling, and operationalizing new ways of working to deliver best-in-class end-to-end marketing activations. 

What a Manager – In-house Creator does at Visa:

This position supports the Senior Director, Brand, Creative and Content, in delivering content across media platforms, and with setting the strategic and creative direction of our Brand and key business initiatives [e.g. Ecommerce, Cash Conversion] for Visa AP [B2C] and for Visa’s clients [B2B2C].

Working closely with cross-functional teams [Insights, Brand, Product] and client marketers across AP, this role will lead the development, execution and implementation of engaging, effective, insights-driven content across multiple media channels helping to drive Visa brand preference and create revenue opportunities with clients.

• As an in-house creator, this role will have dual mandates. The first of which is to create content for Visa’s social channels on both a campaign and always on basis. The second of which is to leverage this expertise to consult with and create content with and for Visa’s clients (issuing banks; merchants; fintechs etc) to drive and achieve joint business priorities. As such, we are also looking for creators that have strong selling and influencing skills as you will have revenue targets to support.

Ideally, this person will have an active and significant content creator base; natively familiar with Asia Pacific Social platforms to demonstrate aptitude and subject matter expertise in creating content. As a corollary to this, this person will have demonstrable experience in content editing. Ideally, this person will have experience in both illustration and 3D design.

This role will work closely with the Senior Manager of Content and Social; as well as the Senior Manager of Campaigns and Creative on a daily basis. This person will provide a creative spark that inspires the team and organization; unafraid of acting, thinking and working differently.

Projects you will be a part of:

• You will lead content creation and production for AP, using your experience to create content which drives brand preference and conversion with both Visa and partner offers with our merchants and clients
• You will be the working to developing content for Visa Athletes in our sponsorship campaigns including The Olympics and the FIFA World Cup
• You will work to develop and create content with our regional and local sponsorship properties across Sports; Gaming/esports; Music, and Fashion.

Frontend(FE) Central Product Integration Engineering (CPIE) HPM (High Performance Memory) Process Integration Senior Manager/Manager

As FE CPIE (Central Product Integration Engineering) HBM (High Bandwidth Memory) Integration Senior Manager at Micron Technology, Inc.,

You will be responsible for providing leadership to the global Micron network to drive HBM product cummulative yield, quality improvement, new product introduction (NPI), with the primary focus on the FE (FrontEnd) and advance packaging unique challenges on HBM products.

This team will play a crucial role in ensuring seamless collaboration for FE team with Advance Packaging Process teams, focusing on improving assembly yield and product quality. This position involves developing and disseminating Best-Known-Methods (BKMs) to our facilities in Japan, Taiwan, and the US, driving product maturity within a defined schedule while maintaining the highest standards of quality.

Responsibilities and Tasks

STRATEGIC LEADERSHIP

• Work with FAB to aim for best-in-class (BIC) Yield ramping.
• Work with key business partners to develop strategic Process Integration tools, systems, methodologies, capabilities and roadmaps. Ensure such support and roadmaps meet business expectations to enable achievement of strategic objectives and Micron’s business plan.
• Create an environment with your group that encourages innovation and technical leadership.

TACTICAL LEADERSHIP

• Conduct ongoing metrics reviews of critical group deliverables to business. Ensure work reviews are conducted on all programs, projects and critical activities to ensure achievement of committed performance. Establish structure for subordinate manager to conduct such reviews within their teams. Ensure such reviews are aligned and effective.
• Provide direct leadership on most critical group deliverables and called out performance items to ensure barriers are removed and correct resources are applied. Ensure timely and transparent communication with business partners if performance issues will risk business objectives.
• Provide periodical one-on-one sessions to review progress to the Work Plan and adjust training and performance goals.

PERFORMANCE MANAGEMENT

• Ensure clear direction, performance goals, job profiles and job expectations are established for all Team Members.
• Partner with Team Members on establishing ambitious but achievable goals. Maintain a balance between task-related goals versus results-driven goals.
• Drive accountability through clear communication, informal feedback, effective project management, and appropriate usage of metrics.

COMMUNICATION

• Provide regular and structured communications to your team, including progress toward strategic objectives, Operations goals, priority projects, and company status. Ensure Team Members are well-engaged and motivated to achieve group and company objectives. Ensure subordinate managers communicate consistently and in alignment with your regular communications.
• Ensure structured communications with Team Members provide proper motivation and optimism toward achieving Process Integration Engineering vision and mission.
• Develop external relationships to achieve new ideas and procedures to keep pace with industry standards and methods.

TRAINING AND CAREER DEVELOPMENT

• Ensure the group’s training roadmap is maintained. Focus on developing leading-edge skills and preventing isolated abilities that risk business continuity.
• Ensure leaders set specific training plans, performance goals and development activities for their Team Members.
• Develop potential successors within your group and coach/mentor to develop skills.

Requirements :

At least 2 years experience as Process Integration (PI)/ Yield Enhancement(YE)/ Process & Equipment(PEE) Managers in Wafer Fabrication Field

Experience on High Band Width Memory (HBM product or advanced packaging will be a plus to this job position.

Travel Required: Yes. Willing to travel as needed to support department goals

Travel Frequency: 20-50%.

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

• Execute Agile methodology to streamline technical delivery, resulting in achieving all project milestones on time and within budget, improving overall project efficiency.

• Lead and manage the internal release and deployment team to ensure seamless application code deployment in SIT, UAT, and PROD environments.

• Experience with release management tools such as Jira, Jenkins, Azure DevOps, or similar.

• Strong understanding of software development lifecycle (SDLC) methodologies (Agile, Waterfall).

• Plan, schedule, and manage releases across multiple platforms and environments

• Oversee the end-to-end lifecycle of releases, including assessment, scheduling, and deployment

• Manage release documentation, including release notes and deployment guides.

• Develop and execute deployment plans that minimize risk and downtime

• Monitor and manage deployment processes to ensure timely and successful rollouts

• Perform deployment reviews and retrospectives to identify process improvements.

• Plan and execute building maintenance and operational programs for all facilities.
• Manage and handle all client contracts, including contractors and sub-contractors for various maintenance items, activities, and tasks.
• Manage and handle all A&A works, including preparing technical and economical offer, planning resources, and executing the job within the required deadline.
• Coordinate and enact site safety & quality programs, while making sure safety & quality policies are maintained.
• Ensure the efficiency and operational capacity of the BMS/IBMS systems.
• Prepare operation reports, maintenance budgets, and provide related analysis.
• Make sure that all maintenance processes and procedures are safe, and that all compliance programs are being met.
• Handle all the facilities planning, resource deployment, and cost estimations for equipment and facilities.
• Manage, handle, and supervise all facilities engineers and technicians, provide guidance and mentorship as well as orientation for new recruited staff.
• Develop various facilities maintenance schedules while managing and resolving all maintenance issues.
• Attend regular meetings with customers as well as internal departmental briefings.
• Prepare and file all relevant reports with the government and regulatory authorities as well as for internal company auditing purposes.

REQUIREMENT

• At least 5 years of professional work experience in Facility Maintenance.
• Good understanding of maintenance environments, corrective, preventive and predictive maintenance procedures.
• Experience in maintenance/troubleshooting of Building Maintenance System (BMS), Extra Low Voltage systems (ELV), DDC/PLC programming and SCADA design & operation.
• Experience in serving multiple customers.

QUALIFICATION

• Degree / Diploma in Engineering / Facilities Management) or any other relevant discipline from a reputable local or foreign university or polytechnic.
• Certification in Facilities Management will be an added advantage.

Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we are unwavering in our commitment to delivering the highest service levels and exceptional customer experiences.

We are looking for a dedicated and professional Contact Centre Manager to join our team! In this role, you will oversee the daily operations of a call centre, ensuring that customer service goals are met and that the team delivers exceptional customer experiences. Join us to make a difference in each customer interaction and grow your career in a supportive, dynamic environment.

Job Responsibilities

*Liaise with and monitor service level of Call Centre, including preparing statistical reports for call centre operations

*Coach call center staff through challenging customer service issues.

*Assist team agents to handle enquiries hotline/emails and escalate cases to management

*Service audits on calls and provide detailed incident report on the interactions

*Analyse call center data and prepare reports for upper management.

*Evaluate staff effectiveness and performance annually or need basis.

*Lead team meetings and give presentations to executives.

*Develop monthly, quarterly, and annual call center goals and action plans.

*Prepare work schedules to ensure sufficient coverage.

*Create personnel and supply budgets for approval.

Working Hours

• 9.00am – 6.00pm (Monday to Friday), work from office.

Job Requirements

• Min Diploma or Degree holder

• Strong communication and interpersonal abilities.

• Supervisory experience in call center setting is required

• Excellent organizational and problem-solving skills.

1) To manage projects that encompasses but not limited to, budgeting, liaison with venues, external vendors, setup and teardown and show direction.

2) To work closely with the creative team and designers from concept FA and execution.

3) Client Servicing

4) Manage project timeline

5) To manage daily administrative work and ensure records are kept up to date

6) Able to travel on very last minute notice

7) Able to commit to long working hours during peak period

Requirements

8 Able to commit to long working hours during peak periods

9) Able to converse well in English, both speaking and writing

Global Account Manager

Our client is a leading global provider of international express delivery services, and they are looking for a seasoned Account Manager to join their team to drive customer growth, build strong client relationships, and deliver tailored logistics solutions in a fast-paced and dynamic environment.

Job Responsibilities

• Build, maintain, and manage multi-level relationships between customers and internal teams to secure long-term partnerships and align with company objectives.
• Drive sales growth through the implementation of regionally consistent processes and strategies.
• Gain a comprehensive understanding of customer needs and expectations to meet business goals.
• Plan and execute initiatives aimed at retaining clients and fostering long-term sales growth.
• Develop and implement post-sales strategies for assigned customer accounts to ensure ongoing satisfaction.
• Deliver high-quality, customer-focused service by addressing sales-related and customer expectation issues promptly.
• Contribute to the regional bidding or RFQ process when required & conduct regular reviews to assess business performance and customer relationships.

Job Requirements

• At least 5 years of experience in the key account/ BD management of experience in the service industry
• A diploma/ degree in Business or any related field is preferred
• Knowledge of the International Express or Air Transportation sector is a plus.
• Previous experience managing large enterprise accounts.
• Proven success in collaborating with cross-functional teams.
• 2 positions available

Office Location: Singapore, East

Interested candidates kindly forward your CV to [email protected] (Wei Liyuan (Lilian), Reg No:R23112842). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Job Description & Requirements

To lead, manage and ensure day to day smooth operations at all cafes and kiosks, Support daily operations: Perform cashiering duties, inventory stocking, recording and merchandising in accordance to Company Standard Operations Procedures (SOP)

• Manage, supervise, train and lead staffs to ensure best service quality.

Build and maintain cordial relationships with customers

• Maintaining cleanliness of store base on SFA standards and regulations & Maintain standard of quality, high level of store sanitation & cleanliness in the outlet to Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements without compromise.

• Inventory management (ordering, organising and maintaining a healthy inventory) & Ensure various stocks are available for daily use in the store

• Daily opening and closing of accounts during each shift

• Administer Staff Records & Scheduling of roster

• Other duties as per assigned by OM

Job Overview

The candidate will assist the Human Resources Director in developing and delivering the Group’s HR services that help the Company in attracting, retaining and developing talent. He/she will also be responsible for providing HR advisory and support to the assigned business units.

Duties and Responsibilities

HR Partnering

• Partner and support Heads of Department (“HODs”) and line managers in a full spectrum of HR functions including Talent Acquisition, Staff Retention, Compensation, and performance appraisals as well as learning and development.
• Work closely with HODs on people management plans, including headcount planning, or organizational and team structure plans, for internal staff to meet business objectives.
• Handle on-boarding and off-boarding process for staff from assigned departments.
• Provide information required for annual budgeting and surveys submission
• Contact point for employee relations issues, provide accurate assessment of situations and provide HR advice to business units.
• Guide HODs on performance management processes such as coaching, counselling, career development and performance improvement plan for non-performing employees.

Compensation

• Manage job evaluations, salary structures, salary surveys submissions and data collection to drive compensation decisions for the Group.
• Ensure compensation programs comply with internal equity and external market competitiveness.
• Keep abreast of Singapore and Australia market trends and practices to provide market insights and required recommendations, in line with compensation strategies to effectively attract and retain talents.
• Administer performance management process including annual salary review and variable bonus exercises, and provide recommendation based on cost modelling and simulation.
• Establish policy, rating and distribution guidelines to ensure consistency in assessing employees during the annual review exercise.
• Plan and implement the annual performance review exercise to ensure timely delivery
• Act as a consultant to HR team (AUS and Singapore) on compensation related exercises such as annual performance review and job evaluation.
• Provide advice to managers and HR Partners on compensation and performance management related queries.

Benefits

• Manage relationships with external vendors of benefits services and drive service level.
• Review existing benefits and provide recommendations based on market practice, cost modelling and simulation.
• Negotiate benefits plan such as Medical Outpatient plans with vendors
• Evaluate existing and new benefits for the Group and implement framework and guideline where necessary

Other Projects

• Participate/ drive any HR projects such as government initiative or new commercial projects as assigned by supervisor
• Any other ad-hoc duties as assigned from time to time

Requirements

• Bachelor's Degree in Business Management/ Admin/ Finance
• Minimum 8 years of HR experience, with at least 4 years’ experience in Compensation & Benefits.
• Hands-on experience with Human Resources Management Software
• Regional experience would be advantageous
• Proven track record in project management
• Solid understanding of labour legislation
• Able to multi-task in a fast-paced environment
• Some travelling is expected

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Responsibilities:

• Develop potential sales and businesses plan to achieve
• Track sales goals and reporting results as necessary.
• Liaise with clients on project details, design concepts and requirements
• Manage client’s expectations on projects, events or exhibition
• Prepare budget and cost management for tender submission or quotation for client's review
• Brief designers on concepts and specification requirements of clients project
• Meetings and liaise with consultants, sub-contractors and any other parties involved to deliver project based on client’s requirements
• Assist Operations to resolve operational issues related to projects
• Submit relevant documents to Landlord, building management and/or relevant authority in a timely manner
• Inspect off-site fabrication and on-site installation
• Ensure project is completed smoothly and step up to resolve any problems that might occur
• Any other duties as assigned

Requirements:

• Minimum Degree/Diploma or equivalent education
• Minimum of 2 years’ working experience in event / project management
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast-paced environment

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

RSVP Singapore is seeking an experienced and enthusiastic individual who will play a critical role in managing both internal and external stakeholders, as well as proactively seeking out fundraising avenues and partnerships to ensure the long-term financial sustainability of the organisation.

Key Responsibilities

• Work with the Deputy Director to develop and implement strategic fundraising plans to achieve long-term organisational sustainability
• Actively seek out and cultivate partnerships with potential donors, sponsors, and funding agencies to secure financial support for the organisation’s programmes and initiatives
• Cultivate and maintain relationships with stakeholders including existing/ potential individual donors, corporates, and funding organisations
• Work closely with team members and various stakeholders to organise and manage fundraising efforts to achieve fundraising targets
• Monitor and evaluate fundraising efforts to ensure effectiveness and adjust strategies as needed
• Communicate effectively the impact of RSVP Singapore’s programmes and initiatives to stakeholders through presentations, written proposals and other communication channels
• Advocate for the organisation’s mission and initiatives within the community and among potential donors

Skills and Competencies:

• Excellent interpersonal and communication skills, with the ability to build rapport and relationships with diverse stakeholders
• Proven ability to work independently and proactively, with strong planning, organizational, and analytical skills
• Demonstrated learning attitude and aptitude, thriving in a fast-paced environment
• Experience in fundraising and event management, particularly within the social service sector, is preferred
• A strong team player
• Effectively bilingual will be an advantage
• A sales background would be beneficial

We regret to inform only shortlisted candidates will be contacted.

Roles & Responsibilities

Responsible for the successful and effective project management inclusive of planning, implementation, execution, scheduling, monitoring and handover within specified schedule, budget and meeting client’s quality and relevant regulatory requirements

- Critical scrutiny of contract documents and drawings, communicate effectively and negotiate with consultants, clients, authorities, main and sub -contractors on engineering, contractual matters and project implementation

- Assists in ensuring that shop drawings are completed and submissions to the main contractor are carried out in a timely manner with drafting department

- Understand contract documentation in conjunction with Bills of Quantity ( B. Q. ) and material specifications

- Responsible for budget controls, tracking of expenditures and effectively manage and reduce the costs of delivering projects

- Ensure health and safety and regulatory compliance in accordance with all applicable and permit standards and requirements

- Attends project kick-off meetings, ongoing meetings and project closure meetings with main contractor, consultants and other parties

- Responsible for the submission of monthly progress claims and reports to the main contractor

- Assist in monitoring project cost budgets and ensuring that desired profit margins are achieved through cost containment, material wastage control and etc

- Any other duties as may be assigned

Requirements

- Diploma in Building Management (Min requirement)

- Minimum six ( 06 ) years of relevant project management experience in local construction industry

- Posses excellent leadership, planning, interpersonal communication and negotiation skills to lead a team of engineers and manage the sub-contractors

- Able to take on numerous challenging tasks while simultaneously meeting high standards and deadlines / vision

- Highly motivated, driven by excellence and having an eye for details

- Proficient in MS Project

- Able to commence work on a short notice will be an advantage

- Should be contactable by means of mobile phone at any time of the day

- Ability to multi-task and manage ad-hoc projects in a fast-paced environment

- Independent, responsible, organized and able to work under pressure

Job Description:

• Perform daily operation tasks (including Kitchen Operations)
• Manage a team of Full time and Part time crew members in your assigned restaurant (including recruitment)
• Assist in Training and Development for new hires in terms of kitchen, counter and dining operations for business growth
• In-charge of stock check & ordering, confirm the condition of all delivery items are within specifications, and ensure proper storage of all stocks
• Responsible for the sales and cash float used during the shift, comply with all the Finance and Operations Department cash-handling policies
• Provide service excellence to our customers and able to handle complaints, performing service recovery and giving recognition to staff based on customer compliments
• Oversee that all equipment of the entire restaurant are fully-functioning, taking initiative for simple repair works where necessary
• Undertake any operation related duties as assigned by the Restaurant General Manager or Area Managers

Job Requirement

• 1 year full time experience in F&B industry,
• Willing to work shift and weekends/Public Holidays
• At least 2 years of supervisory work experience in any QSR (Quick Service Restaurants)
• Proficient in spoken and/or written English

Interested applicants please click Apply Now.

• Perm
• Strong experience in talent management and must have led talent programs for succession planning, scholarships, talent development/career pathing plans.
• Strong writing and communication skills.

As a Talent Management Manager, you will lead and implement talent management programs to attract, develop, and retain top talent. Acting as a strategic advisor to senior management, you will design and execute policies, career path frameworks, and leadership development initiatives to support organizational growth.

Key Responsibilities:

• Lead talent review, assessment, and succession planning initiatives.
• Develop leadership and functional competency frameworks.
• Implement talent pipeline programs to support business needs and succession planning.
• Enhance tools and processes for high-potential identification and development.
• Manage post-talent review actions and ensure consistent follow-through.
• Oversee development programs, including mentorship, scholarships, and leadership schemes.
• Analyze talent data to inform strategic decisions and report key talent metrics.
• Coach employees on career growth and development.

Requirements:

• Bachelor’s degree, preferably in Human Resources.
• 8+ years of experience in Talent Management, preferably from a COE perspective.
• Proficiency in talent assessment tools and data analysis.
• Strong communication skills and ability to work with senior management.
• Experience with SuccessFactors is a plus.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

Operations (Non-Halal)

• To prepare and ensure there are sufficient food items and non-food items to serve to customers
• Cooking – responsible for checking of oil condition, follow standard of procedures for frying and grilling of food and other food items
• Responsible to ensure food hygiene and cleanness of the kitchen to provide safety to both our company employees and customers
• Greet customers, take orders, suggest and recommend meal promotions appropriately
• Maintain the cleanliness of the back & front counter area, chiller, ice bin and beverage equipment on a regular basis

Other Requirements

• Ensure sufficient crew members to provide the best customer experience in terms of kitchen and counter staffing levels by doing recruitment, training and coaching
• Ordering, stock check, ensure condition of all delivery items are within specifications and ensure sufficient proper storage of all stocks
• Responsible for the sales and cash float used during the shift, comply with all the Finance and Operations Dept cash-handling policies
• Responsible to ensure our customers get the best service and experience by minimizing complaints, performing service recovery and giving recognition to staff based on customer compliments
• Ensure all equipment and the entire restaurant are fully-functioning, take actions to initiate repairs where necessary, etc
• Build sales for your restaurant by motivating and training your staff in terms of speed of service and product quality
• Oversee and conduct daily operations at the Restaurant
• Ad-hoc tasks assigned by direct supervisor